customer service representative Jobs in Houston

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night dispatch - ct rep 3 Jobs in Houston

night dispatch - ct rep 3

operations agent

service dispatcher

Lonestar Forklift, Inc.

<div>
 Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success and numerous branch locations across Texas. Lonestar Forklift offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our customers, providing comprehensive and tailored solutions for unique business needs.
 
 
 With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work. Lonestar Forklift is an integral entity of Leavitt Industrial Group.
 
 
 
 The Opportunity
 
 
 
 Lonestar Forklift is looking for a
 
 Service Dispatcher
 
 to join our team in
 
 Houston, Texas
 
 . As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that services offered meet or exceed the requirements of internal and external customers.
 
 
 
 Essential Duties &amp; Responsibilities
 
 
 
 As the Service Dispatcher, your key responsibilities will include:
 
 
 <ul>
 <li>
 Scheduling, coordinating, and assigning jobs to Service Technicians
 </li>
 <li>
 Managing new and ongoing work orders using an ERP system
 </li>
 <li>
 Utilizing the service scheduler to prioritize and schedule appointments
 </li>
 <li>
 Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively
 </li>
 <li>
 Managing incoming job leads using established processes
 </li>
 <li>
 Maintaining professional and effective communication with customers
 </li>
 <li>
 Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
 </li>
 <li>
 Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 The ideal candidate will possess the following skills, knowledge, and competencies:
 
 
 <ul>
 <li>
 Previous work experience related to dispatching or scheduling
 </li>
 <li>
 Strong proficiency with MS Office Suite (Word, Excel, Outlook)
 </li>
 <li>
 Excellent organizational skills and planning skills
 </li>
 <li>
 A customer-oriented mindset
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels
 </li>
 <li>
 Ability to prioritize manage multiple demands in parallel
 
 
 </li>
 </ul>
 
 Benefits &amp; Perks
 
 
 
 Lonestar Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:
 
 
 <ul>
 <li>
 Comprehensive medical, vision, and dental benefits for you and your dependents
 </li>
 <li>
 Life Insurance, Short Term Disability, and Long Term Disability &ndash; 100% employer paid
 </li>
 <li>
 Employee assistance programs
 </li>
 <li>
 401K matching
 </li>
 <li>
 Company phone and laptop
 </li>
 <li>
 Ongoing professional development opportunities
 
 
 </li>
 </ul>
 The base pay range for this role is $45,300 to $56,600, depending on experience.
 
 
 This is an
 
 onsite
 
 role based in
 
 Houston, Texas
 
 .
 
 
 Lonestar Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
 
 
 #LonestarForklift
</div>

Service Dispatcher

Safe Haven Power

<div><div>Location: Houston, TX (In-Office). 
Job Type: Full-Time. 
</div><div>
About Us:</div><div>
Safe Haven Power is a growing residential generator installation and service company serving the Greater Houston area. We pride ourselves on delivering a high level of communication, organization, and customer care throughout every stage of our projects. 
</div><div>
Position Overview:</div><div>
We are seeking an experienced Service Dispatcher / Office Coordinator to manage day-to-day scheduling, client communication, and support our field service team. This role is critical to keeping our operations running smoothly and ensuring an exceptional client experience. 
</div><div>
While dispatching is a core responsibility, this role will also support broader office operations&mdash;including parts coordination, permitting, and project support&mdash;making it ideal for someone who enjoys variety and takes ownership across multiple areas of the business. 
</div><div>
This is an in-office role best suited for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes initiative. 
</div><div>
Key Responsibilities: 
</div><div>
Dispatching &amp; Scheduling:</div><ul><li>
 Manage and optimize daily schedules for service technicians.</li><li>
 Dispatch technicians and adjust schedules in real-time as needed.</li><li>
 Coordinate service requests, maintenance visits, and follow-ups.</li><li>
 Work closely with leadership and field teams to prioritize and route jobs efficiently.</li></ul><div> 

Client Communication:</div><ul><li>
 Handle inbound and outbound client communication (calls, texts, emails).</li><li>
 Provide clear updates on scheduling, service timelines, and next steps.</li><li>
 Ensure a high level of customer satisfaction through timely, professional communication.</li></ul><div> 

Operations &amp; Office Support:</div><ul><li>
 Assist with parts ordering, tracking, and basic inventory management.</li><li>
 Support permitting process for installation projects (submittals, tracking approvals, follow-ups).</li><li>
 Coordinate inspections with cities, utilities, and inspectors.</li><li>
 Help ensure projects move smoothly from scheduling through completion.</li></ul><div> 

Administrative &amp; Financial Support:</div><ul><li>
 Assist with invoicing and payment collection.</li><li>
 Maintain accurate records in CRM and field service software.</li><li>
 Support general office coordination and process improvement initiatives.</li></ul><div> 

Qualifications:</div><ul><li>
 2+ years of dispatching, service coordination, or office operations experience (home services industry preferred).</li><li>
 Strong phone presence and communication skills.</li><li>
 Proven ability to manage multiple schedules and priorities simultaneously.</li><li>
 Experience handling customer service issues with professionalism and urgency.</li><li>
 Comfortable collecting payments and discussing account balances.</li><li>
 Highly organized with strong attention to detail.</li><li>
 Proficient with CRM and/or field service software (Zuper, ServiceTitan, etc. a plus).</li><li>
 Experience with permitting or construction/project coordination is a plus.</li><li>
 Problem-solver who can think ahead and adapt quickly.</li><li>
 Bilingual (English/Spanish) is a plus.</li></ul><div>
 
What We&rsquo;re Looking For:</div><ul><li>
 Someone who takes ownership and doesn&rsquo;t need constant direction.</li><li>
 Calm under pressure&mdash;especially during high-demand periods (storms/outages).</li><li>
 Strong communicator who represents our brand well with clients.</li><li>
 Team player who supports both office and field operations.</li><li>
 Comfortable wearing multiple hats as the role evolves.</li></ul><div> 

Why Join Safe Haven Power:</div><ul><li>
 Growing company with opportunity for advancement.</li><li>
 Supportive, team-oriented environment.</li><li>
 Opportunity to play a key role in building and improving operations.</li><li>
 Competitive pay based on experience.</li><li>
This role is expected to grow over time as the company expands, with opportunities to take on additional responsibility in operations and project coordination.</li></ul></div>

Service Dispatcher/Office Coordinator

<div>
 
 
 Dispatcher &ndash; Oil &amp; Gas Operations
 
 
 
 
 Pay:
 
 $24.85/hr
 
 
 
 Schedule:
 
 8 days on / 6 days off
 
 
 
 Shift:
 
 8:00 AM &ndash; 6:00 PM (10 hours/day)
 
 
 
 Location:
 
 Houston, TX (Old Beaumont Hwy)
 
 
 
 
 
 
 About the Role
 
 
 
 We&rsquo;re looking for a dependable, detail‑oriented Dispatcher to support daily oil field operations. In this role, you&rsquo;ll handle a high volume of inbound calls from operators, enter load information with accuracy, and help route drivers efficiently. This position is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in doing quality work that keeps operations running smoothly.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Take call-ins from operators and enter load information into the dispatch system
 </li>
 <li>
 Dispatch drivers based on oil production needs and routing priorities
 </li>
 <li>
 Build and adjust custom routes while ensuring accuracy and timeliness
 </li>
 <li>
 Correct driver logs in internal systems
 </li>
 <li>
 Look up lease numbers, tank numbers, and other data as needed
 </li>
 <li>
 Prepare daily/weekly/monthly dispatch reports
 </li>
 <li>
 Coordinate closely with drivers, operators, marketing, and internal teams
 </li>
 <li>
 Track special instructions, ticket numbers, and compliance items
 </li>
 <li>
 Handle DOT logs, run tickets, and other office paperwork
 </li>
 <li>
 Support general office and administrative tasks
 </li>
 <li>
 Help maintain a safe, organized, and positive operating environment
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Strong attention to detail&mdash;accuracy is critical
 </li>
 <li>
 Comfortable spending most of the day on the phone
 </li>
 <li>
 Ability to work in a fast-paced, high-pressure environment
 </li>
 <li>
 Solid routing or logistics experience preferred
 </li>
 <li>
 Strong customer service and communication skills
 </li>
 <li>
 Proficient in Outlook and Excel (must be able to work within existing formulas)
 </li>
 <li>
 Reliable, steady work habits and strong multitasking ability
 </li>
 <li>
 Ability to learn multiple systems and follow established processes
 </li>
 <li>
 High school diploma or equivalent
 </li>
 </ul>
 
 
 
 
 
 Work Environment &amp; Schedule
 
 
 <ul>
 <li>
 8 days on / 6 days off rotation (built‑in extended time off every cycle)
 </li>
 <li>
 10-hour shifts, eating at the desk
 </li>
 <li>
 Weekend and holiday work is required unless it falls on scheduled days off
 </li>
 <li>
 Team-oriented environment with long-tenured dispatchers
 </li>
 <li>
 Training provided by experienced team members on shift
 </li>
 </ul>
 
 
 
 
 
 Why This Role Stands Out
 
 
 <ul>
 <li>
 Consistent schedule with regular extended time off
 </li>
 <li>
 Strong, collaborative team culture
 </li>
 <li>
 Opportunity for long-term career stability
 </li>
 <li>
 Pay increases upon conversion and annual raises/bonuses
 </li>
 <li>
 Competitive medical benefits
 </li>
 </ul>
 
 
 
 
 
 Equal Opportunity Employer/Veterans/Disabled
 
 
 
 
 
 
 
 To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
 
 
 
 
 
 
 
 Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
 
 
</div>

Dispatcher

Groome Transportation of Texas LLC

<div>Job Description: 
Job summary 
The Dispatcher is responsible for the effective use of the GPS system &ndash; monitoring routes, ensuring vehicles are tracking, reporting issues to manager. 
Role and Responsibilities 
<ul><li>GPS Tracking 
</li><li>Assign buses to routes according to daily schedule</li></ul>
<ul><li>Monitor for issues &ndash; buses not tracking, route deviations, excessive idle time; report issues to manager</li></ul>
<ul><li>Operations
 
</li><li>Answer phones</li></ul>
<ul><li>Dispatch vehicles to cover for accidents, breakdowns, BRS, customer request</li></ul>
<ul><li>Ensure all routes are covered for the day</li></ul>
<ul><li>Monitor conditions on campus that may require rerouting, notify appropriate parties</li></ul>
<ul><li>Drug Testing 
</li><li>Reasonable Suspicion Training</li></ul>
<ul><li>Maintain client relationship 
</li><li>Lost and Found</li></ul>
<ul><li>Employer Relations 
</li><li>Keep manager apprised of customer service issues &ndash; complaints, breakdowns, accidents</li></ul>
<ul><li>Keep manager apprised of customer successes &ndash; compliments, thanks, personnel who have gone above and beyond</li></ul>
<ul><li>Keep manager apprised of issues that affect service &ndash; staffing, driver call-outs, vehicle issues, weather</li></ul>
<ul><li>Respond to emails, calls and text messages in a timely manner</li></ul>
<ul><li>Drive as needed</li></ul>
<ul><li>Other duties as required</li></ul>
Job Requirements: 
Qualifications and Education Requirements 
<ul>
<li>Working knowledge of GPS technology</li>
<li>Ability to troubleshoot GPS issues</li>
<li>Previous dispatch experience</li>
<li>Software experience with Word, Excel, and Outlook and other Internet applications</li>
<li>Class B CDL with Passenger endorsement</li>
<li>Must pass pre-employment drug test</li>
<li> Complete pre-employment background check</li>
<li>Ability to communicate effectively in English</li>
</ul> 
Preferred Skills 
<ul>
<li>Ability to successfully multi-task
</li><li>Excellent verbal and written communication skills with associates, customers and management</li>
<li>Ability to succeed in and handle a high stress environment</li>
<li>Strong inter-personal and conflict resolution skills</li>
<li>Highly detail-oriented</li>
<li>Air brakes endorsement</li>
<li>Familiarity with route planning</li></ul></div>

Newrest

<div>
 
 About The Role
 
 
 
 
 We&rsquo;re looking for an experienced Dispatcher to join ouroperations team at Newrest. Dispatchers play a vital role in coordinating dailyflight catering operations, assigning driver routes, monitoring real-timeprogress, and communicating any aircraft or gate changes to keep everythingrunning smoothly. Dispatchers serve as the communication bridge betweendrivers, ramp supervisors, and airline partners to ensure all flights areserviced accurately and on schedule. If you&rsquo;re organized, proactive, andthrive in a fast-paced environment, this role is key to keeping flights onschedule and our airline partners satisfied.
 
 
 
 
 Responsibilities
 
 
 
 The responsibilities listed are a high-level overview ofexpectations; additional tasks may be assigned as necessary based onoperational needs.
 
 
 <ul>
 <li>
 Coordinate and monitor the timely and efficient catering of flights according to daily flight schedules.
 </li>
 <li>
 Create driver team sheets that outline flight assignments, ensuring routes are planned with adequate time for completion.
 </li>
 <li>
 Track drivers in real time using dispatch software to confirm on-time performance and address any route or timing issues.
 </li>
 <li>
 Communicate proactively with Drivers, Ramp Supervisors, Control Center, and airline crews (e.g., United) regarding delays, callbacks, or last-minute updates.
 </li>
 <li>
 Ensure compliance with company safety policies and maintain eligibility for a SIDA badge.
 </li>
 <li>
 Foster effective teamwork and communication to support smooth ground-to-air operations.
 </li>
 <li>
 All other duties as assigned per business needs
 
 
 </li>
 </ul>
 
 Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 Previous dispatch experience required (aviation, transportation, or logistics background preferred).
 </li>
 <li>
 Proficient in Microsoft Office (Excel, Outlook, Word).
 </li>
 <li>
 Strong communication and multitasking skills in a fast-paced environment.
 </li>
 <li>
 Ability to analyze schedules and manage time-sensitive tasks with accuracy.
 </li>
 <li>
 Must be able to obtain and maintain a valid SIDA badge.
 </li>
 <li>
 Flexible schedule availability including weekends and holidays, based on operational needs.
 </li>
 <li>
 High school diploma or equivalent required; additional training in logistics or dispatch operations preferred.
 </li>
 <li>
 Successful completion of all required airline and company training.
 </li>
 <li>
 Maintain satisfactory attendance will be required.
 
 
 </li>
 </ul>
 
 Newrest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Newrest complies with applicable state and local laws governing non-discrimination in employment. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
 
</div>

Unique Courier Service

About usUnique Courier Service is a rapidly growing trucking company based in Houston and it's surrounding areas. Our commitment to excellence sets us apart, and we take pride in the reliability and efficiency of our services.Unique Courier Service is looking for a Dispatcher to join our team.Responsibilities of the Dispatcher:<ul><li>Monitor tendered freight through internal tracking, as well as external port/rail websites to ensure equipment is moved in a timely manner to avoid potential demurrage and per-diem charges.</li><li>Coordinate and schedule transportation activities for efficient delivery of goods</li><li>Receive and process customer orders, ensuring accuracy and timeliness</li><li>Utilize transportation management systems to track shipments and monitor delivery status</li><li>Communicate with drivers, vendors, and customers to ensure smooth operations</li><li>Dispatch drivers and provide them with necessary information for successful deliveries</li><li>Monitor driver performance and address any issues or concerns that arise</li><li>Maintain accurate records of all transportation activities</li></ul>Requirements of the Dispatcher:<ul><li>Minimum 1 year of previous experience as a dispatcher or in a similar role preferred</li><li>Minimum 2 years experience in a transporation or logistics setting</li><li>Proficiency in using Microsoft office and other transportation management systems</li><li>Strong data entry skills with a high level of accuracy and attention to detail</li><li>Knowledge of supply chain and transportation planning principles</li><li>Excellent phone etiquette and ability to effectively communicate with drivers, vendors, and customers</li><li>Familiarity with phone systems and ability to handle multiple calls simultaneously</li><li>Ability to work in a fast-paced environment and prioritize tasks effectively</li><li>Must be able to work on the weekends</li></ul>Job Type: Full-timePay: $17.00 - $22.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul>Work Location: In person

Transportation Dispatcher

Metropolitan Transit Authority of Harris County, Texas

Requisition Number: 
7868
 
Pay Rate: 
PGR05
 
Location: 
Houston, TX, US
 
Category: 
Customer Service
 
Description: 
Basic Function
 Assist customers in METROLift’s various call and service centers (Reservations, Customer Service, Feeder and Dispatch) and the Micro Transit call and service center. Responsible for providing excellent customer service, accurate information and assistance across all the department’s call centers and services. Schedules, cancels, verify customers’ trips, and process applicant’s eligibility paperwork in a discretionary and confidential manner. Participate in customer outreach events, assist customers in person and help METROLift and Micro Transit drivers as required. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.
 Responsibilities and Specific Duties
 
Cross-trains in all call and service centers to provide accurate trip scheduling for METROLift and Micro Transit customers using computerized and app-based scheduling system.
 
Assists customers and the public via phone lines, including TDD/TTY equipment for the hearing and impaired and face to face communication as required.
 
Relays accurate information to the customers including schedules, METROLift programs, fares, detours, special events, changes/improvement to service and/or other information regarding current or new METRO programs.
 
Processes next day customer trip requests in a timely and accurate manner using computerized and app-based scheduling system along with cancelling and verifying customers trip information as needed.
 
Explain eligibility requirements for METROLift to customers and provides scheduling assistance for eligibility interview and appointments.
 
Assists customers with METRO’s Micro Transit Services.
 
Assists customers with Interactive Voice Recording (IVR) and METROLift Automated Calling Systems (MACS) -WEB/EZ WALLET information and electronic ticket and pass purchase.
 
Engages in active listening with callers, confirming or clarifying information and diffusing upset customers as needed.
 
Addresses service concerns with customers and sends any comments/complaints to the appropriate department for resolution.
 
Processes customer requests, disseminates enrollment application and brochures, and inputs subscription requests and/or cancellations in system.
 
Directly communicates with dispatchers, customer service representatives and supervisors to provide customers with timely and accurate information.
 
Consistently and accurately reviews information affecting drivers’ schedules, contact operations with updates and documents findings into the computerized routing and app-based scheduling system.
 
Adjust operator schedules as needed for late service or unusual scheduling to ensure on time service.
 
Provides operators, street supervisors and maintenance personnel with information impacting street traffic or issues causing delays
 
Addresses and documents issues with locating customers, operators needing directions, communication equipment problems, patron/driver situations, vehicle breakdowns, customer complaints/concerns, and any other unusual incidents into computerized system.
 
Adheres to all policies, procedures and provisions of METRO and METROLift department.
 
Meets and maintains customer service quality performance standards.
 
Provides excellent customer service to METRO internal and external customers.
 
Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency’s Public Transportation Agency Safety Plan (PTASP).
 
Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
 
Performs other job-related duties as assigned.
 
Pay Range: $37,200 - $46,900
 Education Requirement
 High school or GED required.
 Years & Experience Required
 Minimum three (3) years of related experience in a customer service field or call center environment.
 Knowledge & Skills Required
 Exceptional customer service, active listening, and verbal and written communication skills; emphasis on spelling skills, professional phone voice and phone etiquette. Must be able to manage workloads including planning, organizing, prioritizing, meeting deadlines and following through. Bilingual skills preferred. Should be proficient with Microsoft Office software applications.
 Additional Information
 The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.
 
Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.
 
We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.
 
Nearest Major Market: Houston

Customer Service Representative (METROLift/Micro Transit)

Explore 523+ Service dispatcher in Houston this April. Find roles across top companies and apply now to boost your career.

523 service dispatcher jobs In Houston

Service Dispatcher

Service Dispatcher/Office Coordinator

Dispatcher

Dispatcher

Dispatcher

Transportation Dispatcher

Customer Service Representative (METROLift/Micro Transit)