case manager

shift leader

design manager

dispatcher - nights

manager of customer support Jobs in Chicago

manager of customer support

shift manager

Envoy Air

<div>Overview:
<div>
Who we are:</div><div></div><div><br>
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.</div><div></div><div><br>
We offer:</div><ul><li>
Amazing employee flight privileges within the American Airlines global network</li><li>
Training and development programs to take your career to the next level</li><li>
Comprehensive health and life benefits (subject to location)</li></ul>
Responsibilities:
<div>
How will you make an impact?</div><div><br>
</div><div>Responsibilities</div><ul><li>
Responsible for providing quality service and achieving superior customer satisfaction</li><li>
Resolves customer service and operational problems during tour of duty, working in the operation during peak or irregular periods, spending time in the operation interacting with customers and employees, and preparing customer correspondence</li><li>
Through the use of cross-functional teams, the Shift Manager will generate and implement quality improvement ideas</li><li>
Will evaluate team performance through corporate quality control measurements, such as observations, feedback, data and customer complaints and compliments</li><li>
Responsible for meeting profitability and cost control goals by developing and monitoring budgets and spending, actively seeking cost reduction ideas, and monitoring lost time</li><li>
Ensures compliance with all operations (safety/government requirements) during tour of duty. Investigates discrepancies and compiles statistical data for compliance purposes</li><li>
Coaches and counsels personnel and provides guidance to team on customer service and performance issues</li><li>
Conduct performance reviews for team members on a regular basis</li><li>
Encourages employee teamwork to generate and implement individual and the team's best ideas</li><li>
Overall, the Customer Service Shift Manager will run an effective operation by communicating with managers, peers and team members, both within their immediate department, as well as with other departments and by administering company policies and procedures as well as providing their team with necessary tools, resources and training to meet or exceed all operational performance goals</li><li>
Coordinates operation including scheduling, hiring, training, inventory, etc.</li></ul>
Qualifications:
<div>
Who are we looking for?</div><div></div><div><br>
Requirements</div><ul><li>
The ideal candidate must be able to work in a team environment and the ability to prioritize work and projects in order to meet deadlines and objectives.</li><li>
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.</li><li>
Minimum age of 18</li><li>
High school diploma or GED equivalent</li><li>
Valid state driver&rsquo;s license</li><li>
Willing and able to work rotating shifts including nights, holidays, weekends, and days off</li><li>
Possess the legal right to work in the United States</li><li>
Must be able to read, write, fluently speak, and understand the English language</li><li>
Able to lead and motivate employees in working as a team</li><li>
Demonstrated ability to communicate verbally and in writing, leadership, initiative and judgment</li><li>
Must demonstrate strong administrative and analytical abilities</li><li>
Position may also require the ability to become certified as a Ground Security Coordinator (GSC). Previous experience in airport operations preferred.</li><li>
Sabre experience preferred</li></ul><div></div><div><br>
Please note: The description is intended to provide a brief overview of the position. It&rsquo;s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.</div><div></div><div><br>
Envoy Air is an Equal Opportunity Employer &ndash; Minorities/Women/Veterans/Disabled.</div></div><div></div>

ORD Shift Manager, Customer Services

Potbelly Sandwich Works

<div><div><p>PAY TRANSPARENCY: earn between $19.25 and $19.75 plus digital tips!*</p></div><div><p>
Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?</p></div><p><br>
The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift.</p><p></p><h2 class="jobSectionHeader"><b><br>
Whats In It For You**:</b></h2><ul><li>
Competitive pay!</li><li>
Medical, Dental &amp; Vision Insurance</li><li>
Domestic Partnership Benefits</li><li>
Paid Parental Leave</li><li>
FSA and HSA with Employer Contribution</li><li>
Commuter Benefit Program</li><li>
Retirement Savings 401(k) <i>with </i>company match</li><li>
Employee Assistance Program</li><li>
Paid Time Off</li><li>
Discount Program</li><li>
Flexible Work Schedule</li><li>
Career growth opportunities</li></ul><p><i>
**If hired, you must meet and maintain all eligibility requirements to qualify**</i></p><p></p><h2 class="jobSectionHeader"><b><br>
What you bring to the table...</b></h2><ul><li>
You want to delight customers with great food and good vibes</li><li>
You are friendly and customer service oriented</li><li>
You have strong written and verbal communication skills</li><li>
You enjoy problem-solving</li><li>
You enjoy higher levels of noise from music, customer and employee traffic</li><li>
You love working in a fast-paced environment</li><li>
You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish</li><li>
You can handle the heat of the kitchen knife skills are a plus!</li><li>
Youre at least 18 years old</li><li>
A minimum of 1 year supervisory experience in a restaurant or retail environment preferred</li><li>
You're able to stand/walk for 8-9 hours or as needed</li><li>
Youre able to lift up to 10 pounds frequently and up to 50 pounds occasionally
</li><li>Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Job Duties and Functions</b></h3><ul><li>
Lead team members on shifts, including efficient assignment of tasks while providing feedback</li><li>
Ensure all security procedures are followed</li><li>
Ensure back-of-the-house procedural standards are met</li><li>
Count drawers and follow proper daily cash handling procedures</li><li>
Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently</li><li>
Comply with health and safety standards for food, cleanliness and safety</li><li>
Restock food line, chips and cooler</li><li>
Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash</li><li>
Operate cash register: handle, balance and follow all cash handling procedures</li><li>
Effectively handle customer complaints/issues</li><li>
Others duties as assigned</li></ul><p></p><p><br>
-As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity-</p><p></p><p><i><br>
*Potbelly cannot make guarantees about tip earnings*</i></p><p></p><p><br>
At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need.</p><p></p><p><br>
Were an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.</p><p><br>
Application Deadline: Applications must be submitted by [4/30/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.</p><br>
<br>
Brand: Potbelly
<br>
Address: 111 E. Wacker Drive Chicago, IL - 60601
<br>
Property Description: 000010 - Wacker-IL Center
<br>
Property Number: 000010</div>

Shift Leader

CAVA

<div><div><div><div><p><b>Team Members</b><br>
At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that&rsquo;s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.<br>
<br>
<b>We</b><b> foster a culture built on five core values:</b></p><p></p><div><ul><li><b>
Generosity First</b><b>, </b><b>Always</b><b>: </b>We lead with kindness. Our best work happens when we act in service of others.</li><li><b>
Constant Curiosity: </b>We are eager to learn, grow, and explore beyond the obvious.</li><li><b>
Act with Agility: </b>We welcome change; it&rsquo;s the only constant. We embrace, adjust, adapt.</li><li><b>
Passion for Positivity: </b>We greet each day with warmth and possibility.</li><li><b>
Collective Ambition: </b>We have high aspirations that are achieved when we work together with a shared purpose.</li></ul></div></div></div><p></p><div><div><p><br>
<br>
<b>The Role:</b><br>
As a CAVA Team member you are our guests' first experience! You have the opportunity to bring positivity, charm and an exceptional experience to each customer every time they walk through our doors. From greeting guests with genuine passion, to teaching customers about our vibrant food menu options and customizing their meals to their personal preferences, our team members do it all.</p></div><div><p><br>
<br>
<b>What You&rsquo;ll Do</b></p></div><div><ul><li>
Enthusiastically educate guests about our menu and assemble orders as requested</li><li>
Keep the serving line, dining room, and restrooms clean and organized</li><li>
Follow recipes and procedures to maintain food quality and consistency</li><li>
Adhere to safety and sanitation procedures</li><li>
Restock stations and keep them clean and organized</li><li>
Ensure the overall cleanliness of the restaurant</li><li>
Deliver a delicious, unique, and memorable experience to each of our guests</li><li>
Put deliveries away, plus any additional duties assigned</li><li>
Ability to cross train across the restaurant to ensure rapid growth</li><li>
May stand for long periods of time and lift up to 50 pounds</li><li>
Assist with any additional duties assigned</li></ul></div></div><div><div><p><b>
Physical Requirements:</b></p></div><div><br>
<ul><li>
Must be able to bend and reach overhead often</li><li>
Must possess dexterity to handle tongs, pots/pans, and other equipment</li><li>
Must be comfortable working in temperatures ranging from hot to cold</li><li>
Must be comfortable working near open flames</li><li>
May be required to work in tight spaces</li><li>
Must maintain near constant communication with multiple people</li><li>
Close vision, distance vision, and peripheral vision is required</li><li>
Must be able to sit, squat and kneel occasionally</li><li>
Must be able to work in a constant state of alertness and safe manner</li><li>
May be required to occasionally work in outdoor weather conditions</li></ul></div></div><div><div><p><b>
Benefits at CAVA?</b><br>
We&rsquo;ve got you covered. Here are just some of the benefits available to CAVA team members:</p></div><div><ul><li>
Competitive pay</li><li>
Health, Dental, Vision, Telemedicine, Pet Insurance plus more!*</li><li>
401k enrollment with CAVA contribution*</li><li>
Paid sick leave, parental leave, and community service leave*</li><li>
FREE CAVA Meal for every shift worked</li><li>
The opportunity to be on the ground floor of a rapidly growing brand<br>
<br>
<ul><li><i>indicates eligible qualifying positions</i></li></ul></li></ul></div></div><p></p><div><p><br>
As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.</p></div><p></p><div><p><br>
Team Member | Culinary Leader | Kitchen Leader | Shift Leader | Cook | Prep Cook | Grill Cook | Prep Crew | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Crew Member | Host | Cashier | Line Cook | Server</p></div></div><br>
INDFOH</div>

Team Member

Panera Bread

<div><p>Lead with purpose. Grow with support. At Panera, our leaders are celebrated for bringing out the best in their teams. Enjoy great perks, a welcoming culture, and the opportunity to make a real impact&mdash;every day.</p><p>
Get ready to rise and come join the fun where you will be a part of making the familiar fantastic! Because at Panera, the best thing of bread is sharing it!</p><p></p><p><b>
What&rsquo;s In It for You?</b></p><ul><li>
Competitive pay &amp; eligible for quarterly bonuses</li><li>
Free on-shift meals &amp; unlimited fountain beverages</li><li>
Paid vacation, sick time, and holidays</li><li>
Medical, dental, vision, life insurance, pet insurance &amp; 401(k) with match available</li><li>
Career advancement &amp; leadership development opportunities</li><li>
Tuition discounts</li><li>
Perks &amp; rewards for team members</li><li>
Team member assistance program</li><li>
And much, much more!</li></ul><p></p><p>
As a Team Manager, you&rsquo;ll be part of the bakery-cafe&rsquo;s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.</p><p></p><p><b>
As a Team Manager at Panera, Your Role Includes:</b></p><ul><li>
Make sure every guest is delighted by the quality of our food, service, and staff.</li><li>
Build engaging relationships that lead to long-term, loyal guests.</li><li>
Lead, manager and develop team members by coaching, inspiring, and motivating them to exceed goals in sales, speed, order accuracy, and guest experience &ndash; and celebrate their achievements along the way.</li><li>
Participate in the interviewing and selection process.</li><li>
Train the team in food safety standards and ensure they are maintained.</li><li>
Help build our Culture of warmth, belonging, growth, and trust.</li></ul><p></p><p><b>
This Opportunity Is for You If:</b></p><ul><li>
Minimum age: 18 years of age.</li><li>
1+ years of restaurant management experience preferred.</li><li>
Proven ability to lead great shifts while directing, motivating, coaching and developing others in a fast-paced environment.</li><li>
ServSafe certification (or ability to achieve certification).</li><li>
This role requires flexible hours including nights and weekends in a faced-paced environment with shifting priorities.</li><li>
Any job offer for this position is conditional upon the results of a background check.</li></ul><p></p><ul><li>
While performing this job, the Team Manager role is regularly required to:<ul><li>
Ability to lift, carry, push, or pull objects 25 pounds.</li><li>
Capability to stand and walk for up to 6 hours.</li><li>
Must be able to clearly communicate and quickly understand guests and associates&rsquo; directions in a loud environment.</li></ul></li><li>
Be an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others!</li></ul><p>
__</p><p>
Equal Opportunity Employer: Disabled/Veterans</p><b><br>
Additional Description :</b></div>

Team Manager

Insomnia Cookies

<div>
 As a
 <strong>
  Shift Leader
 </strong>
 at our Rogers Park store located at
 <strong>
  6470 N Sheridan RD, Chicago Il 60626
 </strong>
 , you are the captain of our bakery day or night! You understand what it takes to &ldquo;Own the Night&rdquo; (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!
 <br/>
 <br/>
 <strong>
  SOME OUR SWEET SHIFT LEADER PERKS:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pay rate: $16.60 - $17.50/hr
  </li>
  <li>
   Flexible part-time work schedules
  </li>
  <li>
   Excellent training &amp; mentorship
  </li>
  <li>
   Job stability with a rapidly growing and reputable company
  </li>
  <li>
   Achievable growth/promotion opportunities
  </li>
  <li>
   You get to work in a fun, exciting team environment
  </li>
  <li>
   FREE cookies with every shift!
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  WHAT WILL I DO AS A SHIFT LEADER?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
  </li>
  <li>
   Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
  </li>
  <li>
   Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
  </li>
  <li>
   Support and work alongside the Cookie Crew
  </li>
  <li>
   Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
  </li>
  <li>
   Manage cash handling and deposits
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  DESIRED SKILLS/EXPERIENCE:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 1 year of working experience in a customer service focused role
  </li>
  <li>
   Point of Sales systems experience
  </li>
  <li>
   Outstanding communication, time management, and people skills
  </li>
  <li>
   Outgoing/friendly/patient
  </li>
  <li>
   Detail focused and results-oriented
  </li>
  <li>
   Ability to lead-by-example and motivate others
  </li>
  <li>
   Ability to lift up to 40 lbs
  </li>
  <li>
   Legally eligible to work in the United States
  </li>
  <li>
   Must be 18 years or older to be employed
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 About us:
 <br/>
 <br/>
 Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia&rsquo;s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, &ldquo;sweet-easy&rdquo; concept as the brand&rsquo;s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "
 <strong>
  Imagining What&rsquo;s Possible
 </strong>
 "!
</div>


Health IT NEWS.Direct!

<div>
 <strong>
  Description:
  <br/>
  <br/>
 </strong>
 We are looking for an employee to join our team at Midway International Airport to work weekend shifts as a dispatcher. As an important part of our team, you will be dispatching jobs to technicians as well provide administrative and office support to multiple supervisors.
 <br/>
 <br/>
 <strong>
  <strong>
   Basic Duties Include (but Not Limited):
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   -Answering incoming phone calls and direct to, or dispatch, the appropriate personnel.
  </li>
  <li>
   -Write basic letters, memos, and correspondence.
  </li>
  <li>
   -Create and/or modify management reports.
  </li>
  <li>
   -Data Entry
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Requirements:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   -Must be proficient with computers and software packages such as MS Office
  </li>
  <li>
   -Great communication skills
  </li>
  <li>
   -Customer service skills
  </li>
  <li>
   -Ability to multi-task and problem solve
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Hours &amp; Compensation:
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Paid job training to start as soon as possible.
  <br/>
  <br/>
 </strong>
 <strong>
  During a two-to-three-week timeframe, from Monday to Friday, employees are required to attend training sessions. These training sessions must cover every type of work shift (e.g., morning, afternoon, night), with the employee participating in at least one training session for each shift type.
  <br/>
  <br/>
 </strong>
 <strong>
  Training will be modified around candidate's schedule as much as possible.
  <br/>
  <br/>
 </strong>
 <strong>
  Shift Hours After Training Is Complete:
  <br/>
  <br/>
 </strong>
 Weekend shifts: 16 hours/week
 <br/>
 <br/>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be able to communicate clearly, efficiently and effectively
  </li>
  <li>
   Must have excellent customer service skills
  </li>
  <li>
   Must be able to work with a sense of urgency
  </li>
  <li>
   Must be able to multi-task and problem solve
  </li>
 </ul>
</div>


CRO/Dispatcher - Part-Time (Shift 10:00pm-6:30am)

Jewel-Osco

<div>
 <strong>
  A Day In The Life
  <br/>
  <br/>
 </strong>
 As a Night Stocker, you provide friendly, courteous, and helpful service. You keep the store looking filled and fresh by stocking and organizing merchandise on the shelves. You work with various approved tools throughout your shift (box cutters, compactors, forklifts, pallet jacks, etc.) to help you get your job done. The Night Stocker is the magic behind the scenes who creates that attractive store appearance for our customers through ensuring it&rsquo;s stocked, clean, and bright. This individual also gets the opportunity to expand their experiences as cashier or checker from time to time.
 <br/>
 <br/>
 <strong>
  What You Bring To The Table
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You are 18 years of age or older.
  </li>
  <li>
   You agree that food is central in all our lives.
  </li>
  <li>
   You enjoy being on your feet, in fast paced, always moving type work.
  </li>
  <li>
   You take pride in the work you do, with every detail, whether big or small.
  </li>
  <li>
   You don&rsquo;t mind working in different environments (freezer, refrigerator, sales floor).
  </li>
  <li>
   Being a part of your community matters.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why You Will Choose Us
  <br/>
  <br/>
 </strong>
 Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company&rsquo;s philosophy. As friendly, enthusiastic people who enjoy offering customers an exceptional shopping experience, we provide world-class customer service each and every day.
 <br/>
 <br/>
 <strong>
  We Also Provide a Variety Of Benefits Including
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diverse &amp; Inclusive Work Culture
  </li>
  <li>
   Competitive Wages
  </li>
  <li>
   Flexible work schedules
  </li>
  <li>
   Associate discounts
  </li>
  <li>
   Leaders invested in your training, career growth &amp; development
  </li>
  <li>
   Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
  </li>
  <li>
   Vacation / Paid Time Off
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Values
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   We put people first.
  </li>
  <li>
   We are customer driven.
  </li>
  <li>
   We value different perspectives.
  </li>
  <li>
   We raise the bar.
  </li>
  <li>
   We act as owners.
  </li>
  <li>
   We are one team.
  </li>
  <li>
   We build belonging.
  </li>
  <li>
   We are committed to a healthy future.
  </li>
 </ul>
</div>


Night Crew Stocker

Explore 285+ Shift manager in Chicago this March. Find roles across top companies and apply now to boost your career.

285 shift manager jobs In Chicago

ORD Shift Manager, Customer Services

Shift Leader

Team Member

Team Manager

Shift Leader

CRO/Dispatcher - Part-Time (Shift 10:00pm-6:30am)

Night Crew Stocker