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sr operations business analyst

The Home Depot

<div>
 Req176555
 
 
 
 Position Purpose
 
 
 
 Senior Operations Business Analysts are responsible for leading small to medium subsets of larger projects and initiatives and individual processes that bring value to The Home Depot. They must possess a high level of analytical ability to distinguish multiple components of a problem and develop conclusions using quantitative skills. Key responsibilities include but are not limited to effective communication to teams and other leaders, reviewing and understanding sales/financial data, identifying trends in business and the retail industry. A successful Senior Operations Business Analyst will possess and demonstrate strong leadership skills, analytical ability, and communication.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization
 </li>
 <li>
 Produce documents for teams and leadership to review and utilize. Deliver presentations to teams and executive leaders and sponsors
 </li>
 <li>
 Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge.
 </li>
 <li>
 Deliver presentations to teams and executive leaders and sponsors.
 
 
 </li>
 </ul>
 
 Direct Manager/Direct Reports
 
 
 
 <ul>
 <li>
 Typically reports to Store Operations Process Manager or Store Operations Business Manager (or Sr. Managers)
 </li>
 <li>
 No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).
 
 
 </li>
 </ul>
 
 Travel Requirements
 
 
 
 <ul>
 <li>
 Typically requires overnight travel less than 10% of the time.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Must be eighteen years of age or older.
 </li>
 <li>
 Must be legally permitted to work in the United States.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelors Degree
 </li>
 <li>
 3-5 years of work experience is preferred
 
 
 </li>
 </ul>
 
 Minimum Education
 
 
 
 <ul>
 <li>
 The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
 
 
 </li>
 </ul>
 
 Preferred Education
 
 
 
 <ul>
 <li>
 No additional education
 
 
 </li>
 </ul>
 
 Minimum Years Of Work Experience
 
 
 
 <ul>
 <li>
 3
 
 
 </li>
 </ul>
 
 Preferred Years Of Work Experience
 
 
 
 <ul>
 <li>
 No additional years of experience
 
 
 </li>
 </ul>
 
 Minimum Leadership Experience
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Preferred Leadership Experience
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Certifications
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Experience leading high performing teams
 </li>
 <li>
 Consulting management and/or project management.
 </li>
 <li>
 Strong quantitative skills such as statistics and data analysis
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Strong Operations, Retail and/or field knowledge
 </li>
 </ul>
</div>

Sr Operations Business Analyst

<div>Position Purpose:
Senior Operations Business Analysts are responsible for leading small to medium subsets of larger projects and initiatives and individual processes that bring value to The Home Depot. They must possess a high level of analytical ability to distinguish multiple components of a problem and develop conclusions using quantitative skills. Key responsibilities include but are not limited to effective communication to teams and other leaders, reviewing and understanding sales/financial data, identifying trends in business and the retail industry. A successful Senior Operations Business Analyst will possess and demonstrate strong leadership skills, analytical ability, and communication. 
Key Responsibilities:<ul><li>
Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization</li><li>
Produce documents for teams and leadership to review and utilize. Deliver presentations to teams and executive leaders and sponsors</li><li>
Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge.</li><li>
Deliver presentations to teams and executive leaders and sponsors.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Typically reports to Store Operations Process Manager or Store Operations Business Manager (or Sr. Managers)</li><li>
No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Bachelors Degree</li><li>
3-5 years of work experience is preferred</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
3</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Experience leading high performing teams</li><li>
Consulting management and/or project management.</li><li>
Strong quantitative skills such as statistics and data analysis</li><li>
Problem solving</li><li>
Strong Operations, Retail and/or field knowledge</li></ul></div>

<div>Position Purpose:
A Logistics Sr. Analyst plays a critical role in sustaining and advancing supply chain and labor management capabilities across distribution operations. This role leverages advanced analytics, labor management system (LMS) expertise, and PEOPLE-driven performance insights to understand, predict, improve, and control operational outcomes. The Senior Analyst is responsible for data stewardship, performance measurement, root-cause analysis, and developing actionable recommendations that drive labor efficiency, productivity, service, and cost optimization in alignment with enterprise sustainment goals. Operates with minimal supervision, the Senior Analyst independently prioritizes and executes work across multiple initiatives, applying sound judgment within established business standards and PEOPLE/labor frameworks. This role supports and leads large-scale sustainment efforts across supply chain processes, ensures performance against business cases, and partners cross-functionally to resolve systemic issues. The Senior Analyst regularly communicates insights and recommendations to leadership and serves as a mentor to Analysts, strengthening analytical capability, operational discipline, and sustainment excellence across the network. Is a self-starter who is detail-oriented, comfortable leading multiple workstreams, and skilled in stakeholder communication and influence. This role requires strong collaboration across operations, supply chain, and vendor partners to ensure sustained performance, scalability, and long-term value creation for the business. 
Key Responsibilities:<ul><li>
25% Utilizes quantitative skills to create and analyze reports to support business execution. Supports the business through ad-hoc queries, and maintains reports from a variety of resources as specific to department or organizational needs</li><li>
25% Develops business tools and solutions based on knowledge, product or technology. Identifies Logistics process improvement opportunities through strategic thinking, critical thinking and analysis</li><li>
20% Provides recommendations to senior management. Mentors and guides Logistics Analysts</li><li>
20% Performs data management through data mining/data modeling/data analysis/cost/benefit analysis/process mapping/%/or problem analysis while executing day to day processes related to area of responsibility. Develops &amp; maintains cost estimates, forecasts, and cost models. Supports business through ad-hoc queries &amp; maintains reports</li><li>
10% Manages vendor/business partner relationships</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to Manager of Sr Manager</li><li>
This position has no Direct Reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Industrial Engineering, Business Administration, Math or Finance Degree Master's Degree</li><li>
Experience with Six Sigma or other Process Improvement Methodology</li><li>
Proficient in: Microsoft Office Suite including Access, Excel, Powerpoint, Project, Word and Visio.</li><li>
Advanced Skills in: Mini-Tab, Access, SQL, Visual Basic Skills for Data Acquisition and Analysis, Visio-Process Mapping Skills</li><li>
Project Management Skills</li><li>
Finance/CBA/Capital Budget Experience</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
3</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
None</li></ul></div>

Sr.Analyst, Labor Management

<div>Position Purpose:
The Sr. Statistical Forecast Analyst position is responsible for the development of The Home Depot sales forecast at the Store/SKU level. With input from the appropriate Replenishment Analysts, they establish Store/SKU clustering, Seasonal selling profiles and exception reporting criteria for their assigned product categories. They will make appropriate adjustments as dictated by forecast accuracy. The Sr. Statistical Forecast Analyst will work collaboratively with the Replenishment Analysts in reviewing and resolving the forecast exceptions and ensuring the business strategies are appropriately implemented and maintained in the system. They will be required to interpret data based on specific statistical criteria and to synthesize the findings from the analysis. The Sr. Statistical Forecast Analyst will lead strategic process improvement initiatives by analyzing business processes, procedures and monitoring the progress. The Sr. Statistical Forecast Analyst will mentor and assist Statistical Forecast Analyst as necessary. 
Key Responsibilities:<ul><li>
50% Develop statistical forecast models by SKU/Store groups, establish parameters for exception reporting and make appropriate revisions as indicated from the Forecast exception reporting. Track forecast accuracy at various product and store hierarchy levels. Identify and mitigate sources of forecast variance through collaboration with Inventory Analysts and Upper Management. Establish business rules for shaping customer demand in collaboration with functional partners regarding product seasonality, product knowledge and Merchandising strategies. Ensure forecast models are adjusted for changing business strategies and product assortments.</li><li>
10% Establish business rules for shaping customer demand in collaboration with functional partners regarding product seasonality, product knowledge and Merchandising strategies. Ensure forecast models are adjusted for changing business strategies and product assortments.</li><li>
10% Share insights, challenge assumptions and identify drivers of forecast variance with appropriate Replenishment analysts and Management. The associate will provide formal training and on-going mentoring for the Replenishment Analysts.</li><li>
30% Will take a leadership role in driving the functionality and processes of the forecasting environment. Analyze, identify and implement opportunities for improvements to the forecasting process. Contributes significant participation in cross functional projects by developing timelines and coordinating teams across each area, ensuring on time delivery of goals and requirements.</li></ul> 

Direct Manager/Direct Reports:<ul><li>
Position generally reports to a Manager or Sr. Manager</li><li>
Responsible for helping others and providing on-the-job training or guidance</li></ul> 

Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 

Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 

Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Strong analytical and statistical skills. Must be familiar with and comfortable with methods for organizing, handling and evaluating large amounts of data.</li></ul> 

Preferred Qualifications:<ul><li>
Previous experience with demand forecasting or supply chain replenishment in an environment with high numbers of store/sku records. Prior experience leading teams and/or managing projects.</li><li>
Advanced computer skills to retrieve, manipulate, analyze and interpret large amounts of data. Experience with MS Office Excel and Access.</li><li>
Prior experience using Teradata DCM forecasting software, or a similar advanced demand forecasting tool.</li><li>
Proficient in business process evaluation and procedure development; demonstrates a thorough knowledge of all tools, processes, methodologies and standards for requirements gathering, documentation and analysis.</li><li>
Masters Degree with an emphasis in Supply Chain Management or Economics.</li></ul> 

Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 

Preferred Education:<ul><li>
No additional education</li></ul> 

Minimum Years of Work Experience:<ul><li>
5</li></ul> 

Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 

Minimum Leadership Experience:<ul><li>
None</li></ul> 

Preferred Leadership Experience:<ul><li>
None</li></ul> 

Certifications:<ul><li>
None</li></ul> 

Competencies:<ul><li>
Critical thinking skills to identify the strengths and weaknesses of alternative solutions; ability to understand and foresee implications of new information for current and future problem solving.</li><li>
Solid understanding and use of statistical software to manipulate, analyze and interpret data.</li><li>
Proficient in business process evaluation and procedure development; demonstrates a thorough knowledge of all tools, processes, methodologies and standards for requirements gathering, documentation and analysis.</li><li>
Strong written and verbal communications skills. Ability to persuade or influence others.</li><li>
Strong self starter with ability to work with little supervision.</li></ul></div>

Senior Statistical Forecast Analyst

<div>Position Purpose:
The Sr. Analyst, Pro Pricing &amp; Sales Insights, will serve as a key resource supporting Outside Sales growth initiatives. As part of the Pricing &amp; Sales Insights team, the Sr. Analyst will be responsible for partnering with the Outside Sales Team to support profitable customer acquisition, make balanced pricing decisions, and enable proactive selling actions. An ability to build strong relationships with Outside Sales Representatives and Account Managers is key to the role. Analytical ability, financial acumen, merchandising and pricing expertise are required to distinguish multiple components of a problem and to develop sound business decisions. The Sr. Analyst will balance quantitative skills with the ability to communicate effectively to field sales teams and store support center partners to meet business priorities. 
Key Responsibilities:<ul><li>
30% Business Acumen - Subject matter expert for assigned initiative; Learn and report on best practices, industry standards, and requirements associated with assigned projects; Through independent judgement, develop solutions and recommend project or strategy planning and data utilization</li><li>
20% Data Analysis - Identify, research and measure ongoing effectiveness of programs against metric targets; Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; Trouble shoot and problem solve for ongoing operational needs as they arise</li><li>
20% Effective Communication - Ability to create clear and accurate documents and presentations and ability to present and deliver to a wide variety of stakeholders</li><li>
30% Project Management - Responsible for owning small to medium initiative-specific projects and reporting, prioritizing projects and tasks to ensure deliverables and goals are met or exceeded</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position typically reports to Manager or Sr. Manager</li><li>
This position has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Data analysis, development of SQL scripts, and report generation</li><li>
Excellent written and verbal communication skills</li><li>
Demonstrated ability to collaborate and work effectively with sales teams and cross-functional partners</li><li>
Ability to convey technical ideas in easy-to-understand terms to business partners</li><li>
Ability to draw accurate conclusions from financial reporting</li><li>
Ability to manage change, resolve conflict, and negotiate with internal customers</li><li>
Pricing, finance, merchandising and/or consultative selling experience</li><li>
Working knowledge of Microsoft Office Suite, especially Microsoft Excel and PowerPoint</li><li>
Working knowledge of Tableau and Google BigQuery</li><li>
Customer Focus</li><li>
Drives Engagement</li><li>
Decision Quality</li><li>
Persuades</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
4</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li></ul></div>

Sr. Analyst, Pro Pricing & Sales Insights

<div>Position Purpose:
The Sr. Analyst of Marketing Storefront &amp; Ariba Strategy and Operations provides end‑to‑end ownership of strategy (in alignment with the Sr. Manager), operations, site experience, and growth for the Marketing Storefront and Ariba platforms. This role holds decision authority across product assortment, pricing strategy, UX direction, agency leadership, roadmap planning, and performance reporting, ensuring a cohesive, data‑driven, and customer‑centric experience.
The Sr. Analyst serves as the primary point of accountability for platform performance, cross‑functional alignment, and partnering closely with Merchandising, Field Services, Finance, Supply Chain, and external agency partners. 
Key Responsibilities:<ul><li>
35% Project Planning and Management: Develops project plans, then manages cross-functional work groups to execute project plan. Pro-actively identify obstacles to success and solutions to those obstacles with manager.</li><li>
30% Measurement &amp; Reporting: Measures and reports on in-store experience innovation programs and projects to multiple constituencies ranging from front-line store associates to executive leaders. Generates customer insights and recommendations.</li><li>
15% New Content Ideation: Imagines and advocates for new ways to solve existing and new customer pain points and keep The Home Depot ahead of the curve in the in-store experience.</li><li>
10% Communication and Training: Communicates with store associates and store management as well as Store Support Center-based management on project progress and risks.</li><li>
10% Product Management: Defines, articulates and documents needs &amp; objectives, scope and business requirements for projects. Thinks creatively to make recommendations regarding execution strategies.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to the Sr Manager Visual Merch S&amp;I.</li><li>
This position has 0 direct reports.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Working knowledge of Microsoft Office Suite</li><li>
Working knowledge of presentation software (e.g., Microsoft PowerPoint)</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Ability to draw accurate conclusions from financial documentation</li><li>
Demonstrated project management skills</li><li>
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences</li><li>
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers</li><li>
Excellent written and verbal communication skills</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Minimum Years of Work Experience:<ul><li>
2</li></ul> 
Competencies:<ul><li>
Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm</li><li>
Being Resilient - Rebounding from setbacks and adversity when facing difficult situations</li><li>
Business Insights - Applying knowledge of business and the marketplace to advance the organization's goals</li><li>
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>
Cultivates Innovation - Creating new and better ways for the organization to be successful</li><li>
Customer Focus - Building strong customer relationships and delivering customer-centric solutions</li><li>
Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses</li><li>
Drives Results - Consistently achieving results, even under tough circumstances</li><li>
Manages Ambiguity - Operating effectively, even when things are not certain or the way forward is not clear</li><li>
Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems</li><li>
Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder</li><li>
Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals</li><li>
Resourcefulness - Securing and deploying resources effectively and efficiently</li><li>
Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels</li><li>
Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations</li><li>
Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies</li><li>
Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications</li></ul></div>

Senior Analyst, Visual Merchandising

<div>Position Purpose:
The Sr. Analyst, Site Operations is part of The Home Depot&rsquo;s Interconnected Experience (IX) team and plays a key role in monitoring and maintaining the health of our website and mobile app. This role serves as a critical link between the business, product management, technology, call centers, and product vendors to quickly identify and resolve customer experience issues. 
Key Responsibilities:<ul><li>
35% Build Relationships- Collaborate with Business product management, Vendors, Voice of the Customer, and IT engineering and operations teams to deliver the common online business goals. Proactively analyze and identify quality risks and develop business cases to address. Closely work with Customer Service Representative teams and appropriate tools (VoC) to analyze, identify, categorize customer issues and prioritize and channel it to appropriate teams for resolution.</li><li>
35% Single Point of Contact for Site-Proactively identify site related issues and drive for quicker resolutions based on the severity by engaging appropriate teams (Business, Vendor and IT issues). Participate in root cause analysis of high priority issues with Technology, Vendor and Product teams to ensure cross-functional representation. Partner with various business teams to accurately measure business impact for high priority incidents or issues.</li><li>
10% Communication-Communicate to all levels of business, IT and vendor teams.</li><li>
20% Process Oriented - Create and implement operational processes to drive optimal customer satisfaction, revenue, throughput and performance. Define SLAs for issue resolution and ensure they are met.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to Sr. Manager Site Operations.</li><li>
This position has 0 direct reports.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Bachelor&rsquo;s degree in business administration, related field, or equivalent experience</li><li>
4+ years of eCommerce website engineering and/or operations experience</li><li>
Experience managing website business metrics.</li><li>
Proficiency with analytics tools for monitoring customer experience (e.g., Quantum Metrics, Embrace)</li><li>
Strong understanding of business operations and processes</li><li>
Solid knowledge of end-to-end purchase flow, customer journey, and fulfillment types</li><li>
Experience in customer-focused eCommerce roles</li><li>
Background in online retail with ability to communicate performance insights to leadership</li><li>
Experience collaborating with Product Management and Engineering teams</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
4</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Strong customer centric focus</li><li>
Self Motivated</li><li>
Ability to identify opportunities to automate</li><li>
Proven track record of taking ownership and driving meaningful results</li><li>
Exceptional interpersonal, communication skills</li><li>
Ability to collaborate and work with team</li><li>
Street smarts and willingness to roll up your sleeve and do what's necessary</li></ul></div>

Sr. Analyst, Site & App Operations

Explore 287+ Sr operations business analyst in Atlanta this May. Find roles across top companies and apply now to boost your career.

287 sr operations business analyst jobs In Atlanta

Sr Operations Business Analyst

Sr Operations Business Analyst

Sr.Analyst, Labor Management

Senior Statistical Forecast Analyst

Sr. Analyst, Pro Pricing & Sales Insights

Senior Analyst, Visual Merchandising

Sr. Analyst, Site & App Operations