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oracle cloud integration architect/ technical lead Jobs in Atlanta

sr team lead technical support fusus

Axon

<div><div><h4 class="jobSectionHeader">Join Axon and be a Force for Good.</h4>

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. 
 
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</div>
Location: Peachtree Corners, GA, United States (Greater Atlanta Area) 
Reports to: Sr. Manager, Technical Support 
Direct Reports: N/A
<h3 class="jobSectionHeader">
Your Impact</h3>

As a Technical Support Team Lead, you will provide day-to-day technical and operational leadership for a group of support specialists, ensuring consistent, high-quality troubleshooting and customer issue resolution. While not a people manager, this role carries indirect responsibility for performance through workflow coordination, escalation support, mentoring, and best-practice guidance. You will act as a senior technical resource and coach, helping the team resolve complex issues efficiently, improve processes, and meet service-level expectations.

What You'll Do
<ul><li>Lead, motivate, and help manage a team of support specialists and engineers, ensuring performance standards and customer satisfaction goals are met or exceeded.</li>
<li>Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new development roadmap</li>
<li>Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools</li>
<li>Serve as a role model by handling complex cases, supporting team morale, and driving a customer-first culture.</li>
<li>Conduct regular 1:1s for insights into training opportunities and product proficiency.</li>
<li>Perform weekly audits of agent-customer interactions to ensure adherence to internal standards and industry best practices.</li>
<li>Track QA metrics such as interaction accuracy, empathy, resolution effectiveness, and response time; present findings and improvement plans to leadership.</li>
<li>Own the onboarding experience and ongoing education for new and existing agents. Provide structured guidance, shadowing opportunities, and actionable feedback to mentees.</li>
<li>Identify training gaps through QA and case analysis; proactively address them via just-in-time learning or structured refreshers.</li>
<li>Hold regular office hours for case reviews and questions from the team to help close the gaps in training.</li>
<li>Serve as the point of contact for escalated cases</li>
<li>Lead team meetings to review trends, root causes, and resolution paths for high-impact cases.</li>
<li>Mentor agents on escalation handling through live case reviews, simulated escalations, and postmortems.</li>
<li>Collaborate with the Knowledge Management team to keep SOPs, internal tools, and customer-facing documentation accurate and relevant.</li>
<li>Analyze ticket data and QA feedback to identify inefficiencies or recurring issues and propose automation or process improvements.</li>
</ul>
What You Bring
<ul>
<li>Embodies an #OWN IT mindset when it comes to helping customers and solving complex problems</li>
<li>Excellent verbal and written communication skills</li>
<li>Proficient with Windows operating systems, mobile devices and cloud-based solutions</li>
<li>Strong comprehension of internet networking and routing</li>
<li>Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy</li>
<li>Ability to articulate at a technical level appropriate to the circumstance &ndash; i.e. for clients with varying levels of IT knowledge and skillset</li>
<li>Ability to manage competing priorities and adapt to changing environments</li>
<li>Self-driven, able to take ownership, work independently and manage key stakeholder needs</li>
<li>Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.</li>
</ul>
Preferred Qualifications
<ul>
<li>Bachelor's Degree or working toward a college degree in a technical discipline</li>
<li>2-3 years' leadership experience in a tiered technical support environment</li>
<li>Experience with security camera systems, VMS, DVR, and NVR solutions is strongly preferred</li>
<li>Certifications such as Network+, Security+, Linux+</li>
<li>Experience in Axon applications (Salesforce, MS Dynamics, JIRA, Vonage CCaaS</li>
<li>5 years' experience troubleshooting network issues in a hardware/software environment</li>
<li>Preference will be given to those with technical support roles related to public safety and government</li>
<li>System Administration certifications</li>
</ul>
Benefits that Benefit You
<ul>
<li>Competitive salary and 401k with employer match</li>
<li>Paid time off</li>
<li>Robust parental leave policy</li>
<li>Medical, Dental, Vision plans</li>
<li>Fitness Programs</li>
<li>Emotional &amp; Mental Wellness support</li>
<li>Learning &amp; Development programs</li>
<li>And yes, we have snacks in our offices</li></ul> 
 
Benefits listed herein may vary depending on the nature of your employment and the location where you work<div>
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent &mdash; regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances &mdash; and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.</div></div>

Sr. Team Lead, Technical Support (Fusus)

The Home Depot

<div>Position Purpose:
The Sr. Business Analyst contributes in a lead role to the Sr. Management team in the evaluation, design, development and implementation of standardized reporting, business processes and information systems solutions. The Sr. Business Analyst will handle all aspects of project management from inception to completion. The Sr Business Analyst will have primary responsibility for the development and maintenance of business strategies, dashboards for projects, initiatives and/or categories. The Sr. Business Analyst will act as a strategic thought partner on issues facing the business. The Sr. Business Analyst will develop and track category and program performance as well as monitor trends. 
Key Responsibilities:<ul><li>
50% Lead all phases of a project's life cycle including defining the business need, establishing criteria and business requirements, understanding the impact to the business and designing and rolling out the project</li><li>
25% Serve as a subject matter expert and perform research and/or analysis within assigned projects or category of business</li><li>
25% Establish and report on metrics of assigned projects or categories to gauge business value</li></ul> 

Direct Manager/Direct Reports:<ul><li>
Reports to Manager/Sr. Manager</li><li>
No associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.</li></ul> 

Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 

Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 

Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 

Preferred Qualifications:<ul><li>
Prior experience in the application of research findings to the retail environment, brand management or category management essential</li><li>
Extensive knowledge of statistical methods and modeling</li><li>
Prior experience in a consulting and/or project management role within a corporate environment preferred.</li><li>
Certified Project Management Professional (PMP)</li></ul> 

Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 

Preferred Education:<ul><li>
No additional education</li></ul> 

Minimum Years of Work Experience:<ul><li>
3</li></ul> 

Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 

Minimum Leadership Experience:<ul><li>
None</li></ul> 

Preferred Leadership Experience:<ul><li>
None</li></ul> 

Certifications:<ul><li>
None</li></ul> 

Competencies:<ul><li>
Strong project management skills, including strong process orientation, ability to work and lead cross functional teams, strategic thinking and creative problem solving skills.</li><li>
Analytical; Extensive knowledge of statistical methods and modeling</li><li>
Ability to establish priorities and procedures for accomplishing work within established deadlines; ability to lead multiple projects and manage toward deadlines and deliverables</li><li>
Strong communication and presentation skills, including ability to interact at Officer level; ability to negotiate and persuade</li><li>
Proven success in increasing management roles handling multiple projects with competing deadlines.
</li><li>Ability to assimilate extensive amounts of detailed data, analyze and summarize vast amounts of information as well as understand all of the detail supporting the analysis.</li></ul></div>

Sr Analyst - ISE Analytics

<div>Position Purpose:
The Data Science Sr. Manager is responsible for leading a team of data scientists (individual contributors, technical experts, and/or people managers), ensuring that their efforts drive business profitability, increased efficiencies and improved customer experience. This role harmonizes between the continuous drive towards data science research and learning and the needs of the business.
As a Data Science Sr. Manager, you will provide executive summaries to all levels of the organization and leverage your business knowledge and network to identify opportunities to leverage data science solutions. This role is expected to lead the collaboration between Data Science Managers across the organization to align strategies and effectively manage talent. These responsibilities require effective communication skills, building relationships and partnerships, and leveraging business proficiency to solutions and recommendations.
As a Data Science Sr. Manager, you will provide executive summaries to all levels of the organization and leverage your business knowledge and network to identify opportunities to leverage data science solutions . This role is expected to lead collaboration between Data Science Managers across the organization for aligning strategies and effectively managing talent. These responsibilities require effective communication skills, building relationships and partnerships, and leveraging business proficiency to solutions and recommendations. 
Key Responsibilities:<ul><li>
50% People Management &amp; Team Leadership - Provide leadership, mentorship and coaching to direct reports and evaluate performance, execution, and contribution; Support Data Science Director in establishing a clear vision for the team and influencing reach with business partners; Attract, retain and develop top talent to build an effective and high performing teams; Support team in development of business knowledge and technical skills with clear plans and regular assessment of progress; Develop onboarding and training plan for both technical and soft skills that will ensure high level of capabilities within the team; Foster collaboration and alignment between different data science roles to develop a supportive and engaged team; Ensure best practices and world-class techniques are leveraged in the solutioning for business problems and future team reach; Drive team's results and celebrate accomplishments</li><li>
15% Program Management - Prioritize and assign projects by striking a balance between a variety of factors, like funding, return on investment, innovative or challenging work, among others; Manage programs for the team to ensure consistency of execution, balance of resources and quality solutions; Collaborate with program managers and business partners to align on objectives and expectations and ensure project teams deliver against them; Serve as escalation point for any issues or difficulties with specific projects; Provide executive updates to leaders at all levels of the organization on program effectiveness, team accomplishments, summary of findings and recommended solution, and explain internal and external impacts; Be a champion and advocate for the team's capabilities, expertise, and needs</li><li>
25% Strategy &amp; Business Development - Leverage extensive business knowledge and relationships to seek out new business opportunities to leverage data science and advocate for team's skills; Effectively develop trust and collaboration with internal customers and cross-functional teams; Ensure alignment with IT support model, collaboration, tools and governance to enable data scientists to be most effective in executing their roles; Collaborate with other data science managers across the organization to lead the efforts of developing high level strategy and optimizing talent management</li><li>
10% Technical Exploration &amp; Development - Seek further knowledge on key developments within data science, technical skill sets, and additional data sources; Participate in the continuous improvement of data science and analytics by developing replicable solutions (for example, codified data products, project documentation, process flowcharts) to ensure solutions are leveraged for future projects; Ensure best practices and vision for data analysis and model production are leveraged</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to Director or above</li><li>
This position has Direct Reports and manages programs</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Demonstrated proficiency in predictive modeling, data mining and data analysis</li><li>
Proficient managing and growing team members in a professional setting</li><li>
Proficiency in guiding more junior team members through Data Science fundamentals in a professional setting</li><li>
Demonstrated experience with translating high level strategy to tactical execution</li></ul> 
Preferred Qualifications:<ul><li>
11+ years of experience in business intelligence and analytics</li><li>
Previous people or project team management experience</li><li>
Demonstrated expertise in predictive modeling, data mining and data analysis</li><li>
Mastery running queries against data (preferably with Google BigQuery or SQL)</li><li>
Proficient with data visualization software (preferably Tableau)</li><li>
Mastery utilizing statistical techniques to identify key insights that help solve business problems</li><li>
Proficient in Prescriptive Modeling like optimization, computer vision, recommendation, search or NLP</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
10</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs</li><li>
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals</li><li>
Builds Networks: Effectively building formal and informal relationship networks inside and outside the organization</li><li>
Business Insight: Applying knowledge of the business and the marketplace to advance the organization's goals</li><li>
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>
Develops Talent: Developing people to meet both their career goals and the organization's goals</li><li>
Directs Work: Provides direction, delegating and removing obstacles to get work done</li><li>
Drives Engagement: Creating an environment where people are motivated to do their best to help the organization achieve its objectives</li><li>
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action</li><li>
Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity</li><li>
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people</li><li>
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics</li><li>
Persuades: Using compelling arguments to gain the support and commitment of others</li><li>
Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies</li></ul></div>

Sr Manager, Data Science - Online

<div>Position Purpose:
The Sr. Manager, Pro Experience (PMO Focus) serves as a strategic leader within the Home Depot Pro organization, driving the successful delivery of cross-functional programs that support Pro customer growth, operational excellence, and enterprise-wide transformation. This role acts as a Program Management Office (PMO) leader, providing structure, governance, and cross-team alignment for complex initiatives that span multiple business units.
This leader owns one or more workstreams within large-scale programs and is accountable for end-to-end program management&mdash;including planning, scoping, road mapping, risk mitigation, stakeholder communication, and execution oversight. The Sr. Manager ensures initiatives are delivered on time, within scope, and aligned to strategic business objectives. 
The role also synthesizes customer, operational, and financial insights to inform program decisions and drive measurable outcomes. As a champion for best-in-class Pro customer experience, this leader strengthens cross-functional partnerships and ensures that all programs reinforce an exceptional experience across channels, platforms, and touchpoints. 
Strong leadership, communication, and analytical abilities are critical, as the role regularly presents recommendations, status updates, and business cases to senior leadership.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Lead PMO workstreams or entire programs supporting strategic Pro Experience and enterprise-level initiatives.</li><li>
Develop and maintain detailed project plans, timelines, dependency maps, and governance structures.</li><li>
Drive alignment across cross-functional partners&mdash;including Product, Operations, Sales, Marketing, Finance, and Technology.</li><li>
Establish and maintain program dashboards, KPI tracking, reporting cadences, and communication plans.</li><li>
Identify risks, issues, and roadblocks, and proactively manage mitigation strategies.</li><li>
Conduct strategic analysis of customer and business insights, ensuring program decisions are data-informed.</li><li>
Facilitate stakeholder meetings, workshops, program readouts, and leadership updates.</li><li>
Ensure seamless execution of program milestones and transition plans.</li><li>
Champion Pro customer experience enhancements in all program activities.</li><li>
Foster a culture of continuous improvement, operational rigor, and high accountability.</li></ul>
Key Responsibilities:<ul><li>
20% Business Acumen / Data Analysis - Responsible for ownership of individual or team work through Identifying, researching and measuring ongoing effectiveness of programs against metric targets; Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; Trouble shoot and problem solve for ongoing operational needs as they arise</li><li>
20% Develop Recommendations - Prioritizes team issues and brainstorm/develop solutions and recommendations by leading or working within a diverse cross-functional team (store leaders and associates, merchants, internal and external teams, vendors, etc.)</li><li>
40% Leadership - Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement</li><li>
20% Project Management - Responsible for leading teams to drive the creation and implementation of new initiatives using diverse problem-solving methodologies; May work on medium to large initiative-specific projects within workstreams; Effectively communicates projects and recommendations through accurate documents and presentations; Has the ability to present and deliver to a wide variety of stakeholder including executive leaders and sponsors</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position typically reports to Director or Sr. Director</li><li>
This position has 1- 8 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
5+ years of leadership experience, preferably in a program management, strategy, or operations environment</li><li>
Consulting, retail, or transformation program experience</li><li>
Strong working knowledge of Microsoft Office Suite</li><li>
Working knowledge of Tableau and dashboard reporting tools</li><li>
Demonstrated ability to collaborate across highly matrixed organizations</li><li>
Strong analytical skills, including the ability to apply advanced mathematical or statistical techniques</li><li>
Ability to interpret financial documentation and draw accurate conclusions</li><li>
Demonstrated program or project management expertise, ideally within a PMO framework</li><li>
Ability to translate complex technical concepts into clear, actionable communication for diverse audiences</li><li>
Strong negotiation and conflict-resolution skills</li><li>
Excellent written and verbal communication skills</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
6</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Decision Quality</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Ensures Accountability</li><li>
Plans and Aligns</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Develops Talent</li><li>
Drives Results</li><li>
Manages Conflict</li></ul></div>

Sr. Manager Pro Experience

<div>Position Purpose:
The Sr. Analyst, Rental will be responsible for supporting key strategic initiatives to successfully implement change and deliver value to the organization. The Sr. Analyst will provide support in the form of program management, communication, cross-functional partnership, and financial and data analysis to inform decision making. They must possess a high level of analytical ability to distinguish multiple components of a problem and develop conclusions using quantitative skills. A successful Senior Operations Business Analyst will possess and demonstrate strong leadership skills, analytical ability, and communication. 
Key Responsibilities:<ul><li>
Lead Project Teams of Analysts and other associates</li><li>
Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization</li><li>
Produce documents for teams and leadership to review and utilize. Deliver presentations to teams and executive leaders and sponsors</li><li>
Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge.</li><li>
Deliver presentations to teams and executive leaders and sponsors.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Typically reports to Store Operations Process Manager or Store Operations Business Manager (or Sr. Managers)</li><li>
No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Ability to draw accurate conclusions from financial documentation and data analysis</li><li>
Demonstrated project management skills</li><li>
Ability to frame and conduct analyses to inform decision making</li><li>
Excellent written and verbal communication skills</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
3</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Experience leading high performing teams</li><li>
Consulting management and/or project management.</li><li>
Strong quantitative skills such as statistics and data analysis</li><li>
Problem solving</li><li>
Strong Operations, Retail and/or field knowledge</li></ul></div>

Sr. Analyst, Rental

Smurfit Westrock

<div>The opportunity:
We are seeking a Regional Sr. Finance Manager that will report to the Sr. Director Finance &ndash; NA Consumer Ops. This individual will be responsible for the Southeast Cartons Region. This role will, through fact-based analysis, provide insights, recommendations, analysis and drive improvements in operations, sales and the overall profitability of the Region and Division. The Sr. Finance Manager will be a business partner to the Region Vice President of Operations, multiple General Managers and accountable for the bottom-line results in conjunction with Plants, Region and Division management. He/She will also lead the Gross productivity process for the Division and will provide leadership for the finance team in their area, including developing talent, mentoring and coaching of team members. He/She will also be responsible for ensuring proper GAAP and accounting policies and Audit requirements are being followed, and proper documentation supporting accounting activities is kept readily available for review by the internal and external Audit groups.
This position will require approximately 25% travel to the various plant locations within the region.
How you will impact Smurfit WestRock:
General Business Support Analysis:<ul><li>
Provide accurate and timely financial analysis, and support variances from budgets and forecasts from a business perspective and work with management on problems/issues as identified and participate in providing solutions.</li><li>
Support weekly and monthly forecast updates from a business perspective, guiding Region and Division management on changes in volume and EBITDA.</li><li>
Drive change management across the Region to support decision making on key short- and long-term financial forecasts, including creating consolidated dashboards and automating reporting.</li><li>
Analyze trends in manufacturing, sales and other related areas to better understand and manage the business.</li><li>
Provide a fact-based understanding of the bottom-line benefit for all Region decisions and/or opportunities.</li><li>
Support division innovation initiatives with business case development, analytics and partnership.</li><li>
Lead Division Gross Productivity process.</li><li>
Prepare ad hoc financial and business-related analysis and research as necessary, from and for an operations and business perspective.</li><li>
Provide Sales, Operations/Manufacturing and Capital support.</li><li>
Ensure proper accounting processes and controls are implemented and followed.</li></ul>
Sales Support:<div><ul><li>
Work closely with regional sales management to implement a monthly customer sales trend and attrition tracking report. Create root cause assessments for customer attrition and develop action plans to reduce attrition rates.</li><li>
Support corporate account and local account bids/analysis. Use the information to assist local management in improving operational and financial performance.</li><li>
Actively monitor the profitability of all customers, but in particular those with a negative contribution margin and/or profit. Work closely with management to develop action plans to address customer profitability and track progress against agreed-upon goals.</li><li>
Actively facilitate the price increase tracking process for price increase planning within the region to ensure maximization of pricing efforts and enforcement of contractual terms. Provide accurate and timely information to Region and Division management on targeted/forecasted increases planned and actual implementation across the region.</li><li>
Obtain a working knowledge of all available sales analytical tools. Educate and train local Area personnel in the use of understanding of the available tools to drive bottom line results.</li></ul></div>
Operations and Manufacturing Support:<ul><li>
Provide analytical support for key manufacturing metrics including Performance Excellence, net waste, returns &amp; allowances, machine performance, labor efficiency, capacity, headcount, safety, etc. Identify gaps and/or under-performance trends and engage the Area management team to develop solutions for operational and financial improvement.</li><li>
Work with green belt leaders to establish savings targets during the define phase of Six Sigma projects. Collaborate with the Regional Manufacturing Manager and Six Sigma teams on kaizens and operational audits.</li></ul><div><ul><li>
Ensure all spare parts and inventory tracking are in compliance with corporate guidelines.</li></ul></div>
Strategy and Capital Support:<ul><li>
Lead the economic analysis of any plant footprint optimization cases within the region.</li><li>
Lead the annual budget planning and implementation, along with quarterly forecast updates.</li><li>
Responsible for all Region capital project economic analysis and maintaining modeling consistency (i.e., a standardized approach to calculating financial performance). Responsible for driving a sense of urgency regarding the capital development and approval process with a specific emphasis on obtaining approval and expediting installation of all capital projects related to the Strategic Optimization initiative.</li><li>
Work closely with Region and Division management to develop and implement additional strategic profit improvement initiatives.</li></ul>
Accounting, Process and Regulatory Support:<ul><li>
Ensure Accounting processes and controls are implemented and followed.</li><li>
Region contact for corporate and hub accounting.</li><li>
Sarbanes-Oxley and Smurfit Westrock policy and procedure compliance.</li><li>
Balance sheet, AR, AP, tax and other related inquires and requests.</li><li>
Assists in Inventory Reconciliation.</li><li>
Fixed Assets Audits.</li><li>
Internal and External Audit Support.</li><li>
Lead region finance team in assisting with the resolution of remittance discrepancies.</li><li>
Contacts other departments and/or outside vendors/agencies to resolve A/P issues as needed.</li></ul>
Supervisory:
Leader for regional area teams talent development, mentoring, and coaching.<ul><li>
Direct, train, coach, and mentor employees while demonstrating Smurfit Westrock&rsquo;s core behaviors</li><li>
Responsible for performance evaluations &amp; employee development plans being completed effectively and on-time</li></ul>
Other Support / Responsibilities<ul><li>
Establish working relationship and consistent communication with the Region Ops VP and Plant General Manager and Regional Business Analyst.</li><li>
Build relationships with both internal and external customers.</li><li>
Become knowledgeable in various financial and operating systems in order to provide support and direction as the region requires.</li><li>
Implement and administer procedures and best practices related to business support analytics.</li></ul> 
What you need to succeed:<ul><li>
Bachelor's degree in Accounting, Finance, Accounting or Business Administration; CPA and/or MBA preferred.</li><li>
Finance career progression in corporate/operations finance with 10+ years of experience.</li><li>
Experience in the paper and packaging industry or another manufacturing or operations environment is strongly preferred.</li><li>
Demonstrated experience managing and exerting influence on diverse teams, with full responsibility for hiring, development and performance management.</li><li>
Strong analytical ability/perspective required along with willingness to dive into the details.</li><li>
Strong verbal and written communication skills and demonstrated experience as a business partner to operational leaders.</li><li>
Demonstrated ability to communicate effectively with all levels of the organization.</li><li>
Must be a self-starter and completely self-directed, with a passion for continuous improvement and ambition to continue to grow to greater levels of responsibility.</li><li>
Strong PC skills in MS Excel, Word, PowerPoint, pivot tables and data mining. Prior Hyperion experience desired.</li></ul>
What we offer:<ul><li>
Corporate culture based on integrity, respect, accountability and excellence.</li><li>
Comprehensive training with numerous learning and development opportunities.</li><li>
An attractive salary reflecting skills, competencies and potential.</li><li>
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.</li></ul></div>

Reg Sr. Finance Mgr - Food & Bev East Cartons Reg

<div>Position Purpose
The Manager of Field Merchandising Insights &amp; Analytics leads a team of analysts responsible for transforming raw data into actionable insights that drive incremental sales growth. This role balances operational leadership-overseeing ad hoc reporting and streamlining data workflows-with strategic vision, identifying market trends and expansion opportunities. Acting as a key partner to the Store Support Center (SSC) and Field Leaders, the Manager is responsible for closing data gaps, ensuring reporting accuracy, and connecting field behaviors to bottom-line results across the organization.
Major Tasks, Responsibilities and Key Accountabilities
Analyze complex Field Merchandising data to identify emerging trends and expansion opportunities that directly contribute to incremental sales growth
Lead and mentor a team of analysts to deliver high-quality ad hoc reporting, delegating tasks effectively to ensure data accuracy and timely support for the Field Merchandising organization
Develop and maintain a comprehensive reporting strategy that connects field behaviors to business results, simplifying complex data into actionable insights for stakeholders
Partner cross-functionally to streamline existing reporting and fill data gaps by building new, integrated reporting tools and automated solutions
Manage the full lifecycle of dashboards and reports, proactively soliciting feedback from Field and SSC partners to ensure delivery remains relevant, accurate, and aligned with evolving business needs
Responsible for appropriate selection, terminations, performance appraisal, and professional development of support team (Business Analysts)
Direct Manager/Direct Reports<ul><li>
Direct Manager: Sr. Manager / Director, Field Merchandising</li><li>
Direct Reports: This role has 4 direct reports</li></ul>
Travel Requirements<ul><li>
Limited travel (up to 10&ndash;15%) to stores, markets, or SSC as needed.</li></ul>
Nature and Scope
This position reports to the Senior Manager of Reporting &amp; Technology and supervises direct reports. It is analytical, consultative, and insight-focused, impacting enterprise merchandising, leadership decisions, and the customer experience at The Home Depot.
Environmental Job Requirements
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Education Required - The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience &ndash; 5+
Physical Job Requirements - Most of the time is spent sitting in a
comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Preferred Qualifications<ul><li>
Experience within The Home Depot or a large, big-box retail environment.</li></ul><ul><li>
Experience with field execution tools, store audit platforms, or merchandising systems.</li><li>
MBA or advanced degree.</li><li>
Background in continuous improvement or process optimization.</li></ul>
Knowledge, Skills, Abilities and Competencies
Data Visualization Principles: Knowledge of data tools (Tableau, Google BigQuery, Microsoft Excel) and how to structure data and reporting for clarity and impact
Retail/Merchandising Analytics: Understanding of Merchandising metrics used in a Retail Environment and how they drive sales
Data Storytelling: Ability to translate technical findings into a compelling business case for SSC and Field Leaders through written and verbal communication
Project Management: Skilled in organizing workflow to balance long-term reporting projects with urgent ad hoc requests
Action Oriented: A proactive approach to identifying and filling data gaps without waiting for direction
Collaborative Mindset: Naturally seeks feedback from Field and SSC partners to ensure tools are meeting user needs
Team Supervision: Ability to lead and delegate effectively, ensuring analysts deliver accurate and timely work while maintaining high data integrity</div>

Manager Field Merchandising Insights and Analytics

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