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design & construction and legal, executive assistant Jobs in Chicago

staff recruiter legal assistant manager

Amundsen Davis

<div>Amundsen Davis, LLC is a full‑service business law firm with 260 attorneys. Headquartered in Chicago, we are one of the fastest‑growing law firms in the Midwest. We understand the entrepreneurial mindset that drives our clients&rsquo; business decisions, and we use this insight to respond to their needs creatively, efficiently, and pragmatically. Our firm handles the transactional, labor and employment, and litigation needs of companies across the United States. With deep experience in both litigated and transactional matters, we offer a uniquely well‑rounded partnership for your business. Amundsen Davis has offices in: Chicago, Crystal Lake, St. Charles, and Rockford, IL; Cleveland and Columbus, OH; Milwaukee, Appleton, Brookfield, Green Bay, and Madison, WI; St. Louis, MO; and Indianapolis, IN.

Position Summary

We are seeking an experienced and highly organized Staff Recruiter &amp; Legal Assistant Manager to oversee talent acquisition and manage the daily operations of our legal secretary team. This dual focused role is ideal for a professional who excels at identifying top talent, building strong internal relationships, and ensuring that legal support staff operate efficiently and effectively. The position requires excellent communication skills, sound judgment, and the ability to balance strategic planning with hands on management. This position can be officed in either our Chicago or Milwaukee office, and it is an on-site role, with the opportunity for hybrid work.

Key Job Responsibilities

Recruiting &amp; Talent Acquisition
<ul>
<li>Lead full‑cycle recruitment for legal secretaries, administrative staff, and other support roles.</li>
<li>Develop and maintain pipelines of qualified candidates through sourcing, networking, and outreach.</li>
<li>Conduct initial screenings, coordinate interviews, and guide hiring managers through the selection process.</li>
<li>Manage job postings, applicant tracking, and recruitment metrics.</li>
<li>Partner with leadership to forecast staffing needs and refine hiring strategies.</li>
<li>Oversee onboarding processes to ensure smooth integration of new hires.</li>
</ul>
Legal Secretary Team Management
<ul>
<li>Supervise, mentor, and support the legal secretary team, ensuring high performance and professional development.</li>
<li>Assign workloads, monitor productivity, and ensure deadlines and quality standards are consistently met.</li>
<li>Serve as the primary point of contact for workflow issues, training needs, and performance concerns.</li>
<li>Implement best practices for document management, communication, and administrative support.</li>
<li>Conduct regular check‑ins, performance evaluations, and team meetings.</li>
<li>Collaborate with attorneys and practice groups to ensure secretarial support aligns with case demands.</li>
</ul>
Operational &amp; Administrative Leadership
<ul>
<li>Develop and refine policies, procedures, and workflows to improve efficiency and consistency.</li>
<li>Maintain accurate staffing records, performance documentation, and recruitment data.</li>
<li>Identify opportunities for process improvement and recommend solutions.</li>
<li>Support firm‑wide initiatives related to staffing, culture, and professional development.</li>
</ul>
Required Qualifications
<ul>
<li>Prior experience in legal recruiting, HR, legal operations, or law‑firm administration.</li>
<li>Strong understanding of law‑firm workflows, legal secretary responsibilities, and administrative best practices.</li>
<li>Proven ability to manage and mentor staff in a professional services environment.</li>
<li>Excellent interpersonal, communication, and conflict‑resolution skills.</li>
<li>Highly organized with strong attention to detail and the ability to manage multiple priorities.</li>
<li>Proficiency with applicant tracking systems, HR tools, and standard office software.</li>
<li>Ability to maintain confidentiality and exercise sound judgment.</li>
</ul>
What We Offer

<ul><li>Full‑time position with regular interaction across multiple practice groups.</li>
<li>May offer hybrid or remote flexibility depending on firm policies.</li>
<li>Requires a proactive, collaborative, and solutions‑oriented mindset.</li>
<li>May require day-travel occasionally.</li>
<li>Starting salary up to $125,000.00 a year (Based on experience and knowledge)</li>
<li>Benefits, following 30 days of employment</li>
</ul>
As an Equal Opportunity Employer, we support and encourage workforce diversity and do not discriminate based on race, color, religion, gender, national origin, sexual orientation, gender identity or expression, ancestry, citizenship, creed, marital status, veteran status, age, family caregiving responsibilities, genetic profile or predisposition, pregnancy, or disability in any aspect of employment.</div>

Staff Recruiter & Legal Assistant Manager

The Facilities Group

<div>
 
 Assistant Security Manager Job Summary
 
 
 
 United Security Services , Inc., seeks to employ an Assistant Security Manager for the Chicago area. With nearly 100 years of experience, we&rsquo;ve built a reputation as one of the most trusted and established security providers in the country. The Assistant Director of Security is responsible for assisting the Director of Security in the daily operations of hotel security. This role also involves coordinating with local law enforcement and other emergency responders as necessary.
 
 
 
 Assistant Security Manager Job Responsibilities
 
 
 
 <ul>
 <li>
 Security Operations Oversight :
 </li>
 <li>
 Assist in the development and enforcement of hotel security policies and procedures.
 </li>
 <li>
 Monitor security personnel to ensure they are effectively carrying out their duties.
 </li>
 <li>
 Ensure that all areas of the hotel are adequately monitored for security risks, including guest rooms, public areas, and staff-only zones.
 </li>
 <li>
 Emergency Response Management :
 </li>
 <li>
 Respond promptly to any security incidents, emergencies, or alarms (fire, medical, or security threats).
 </li>
 <li>
 Lead and supervise the execution of emergency drills, ensuring readiness for various types of crises.
 </li>
 <li>
 Coordinate with local authorities (police, fire department, etc.) during emergency situations or investigations.
 </li>
 <li>
 Surveillance System Monitoring :
 </li>
 <li>
 Oversee the operation and maintenance of security cameras, alarms, and other surveillance tools to ensure the hotel is properly protected.
 </li>
 <li>
 Review footage in the case of incidents to support investigations.
 </li>
 <li>
 Team Supervision and Training :
 </li>
 <li>
 Assist in the recruitment, training, and performance evaluation of security staff.
 </li>
 <li>
 Schedule shifts and manage team performance to ensure coverage at all times.
 </li>
 <li>
 Ensure security officers are properly trained on safety protocols, emergency response, guest service, and company policies.
 </li>
 <li>
 Guest and Staff Safety :
 </li>
 <li>
 Work closely with the hotel management team to promote a safe and welcoming environment for both guests and staff.
 </li>
 <li>
 Handle guest concerns or complaints related to security in a professional and efficient manner.
 </li>
 <li>
 Investigate and resolve any security breaches or safety concerns, ensuring proper documentation.
 </li>
 <li>
 Reporting and Documentation :
 </li>
 <li>
 Prepare and maintain accurate reports regarding incidents, investigations, and daily activities.
 </li>
 <li>
 Maintain records of security equipment and ensure proper functioning.
 </li>
 <li>
 Complete incident reports and log entries, ensuring compliance with hotel policies and legal standards.
 </li>
 <li>
 Complete all necessary payroll for on-site employees.
 </li>
 <li>
 Schedule all employees according to hotel standards.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Minimum 3-5 years of experience in security management, preferably in a hotel or large facility setting.
 </li>
 <li>
 Previous experience in a supervisory role (leading security personnel or teams).
 
 
 </li>
 </ul>
 
 Education/Certifications
 
 
 
 <ul>
 <li>
 First Aid/CPR Certification (required).
 </li>
 <li>
 Security Officer Certification (PERCrequired)
 </li>
 <li>
 Bachelor's Degree in Criminal Justice , Security Management, or related field (preferred).
 </li>
 <li>
 Crisis Management or Emergency Response Training (preferred).
 
 
 </li>
 </ul>
 
 Skills And Qualifications
 
 
 
 <ul>
 <li>
 Strong Leadership Skills : Ability to motivate, supervise, and manage security staff effectively.
 </li>
 <li>
 Excellent Communication Skills : Ability to interact professionally with guests, staff, and law enforcement.
 </li>
 <li>
 Attention to Detail : Strong ability to detect security risks and respond to situations promptly.
 </li>
 <li>
 Knowledge of Security Systems : Familiarity with security equipment, surveillance technology, and alarm systems.
 </li>
 <li>
 Crisis Management : Ability to stay calm and make sound decisions during emergencies or high-stress situations.
 </li>
 <li>
 Knowledge of Local Laws : Understanding of security laws, regulations, and safety protocols.
 </li>
 <li>
 Ability to work flexible hours, including nights, weekends, and holidays.
 </li>
 <li>
 Strong organizational and time management skills.
 </li>
 <li>
 High level of integrity and professionalism in dealing with sensitive situations.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Ability to stand, walk, and patrol the property for extended periods of time.
 </li>
 <li>
 Ability to respond to emergencies quickly and effectively.
 </li>
 <li>
 Must be able to lift and carry items up to a certain weight (e.g., security equipment).
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Work is conducted both in the office (administrative tasks) and in the field (on-site security operations).
 </li>
 <li>
 Exposure to various environments, including the hotel lobby, parking areas, back-of-house locations, and potentially stressful situations.
 </li>
 <li>
 Required to be on-call for emergencies at all times.
 
 
 </li>
 </ul>
 United Security Services, Inc. is a fast growing nationwide company with many opportunities for growth and advancement. We are security professionals with hospitality-focused training. Once on-board, security personnel deliver essential customer service, exercise knowledge in problem solving and use their exceptional service skills. We are proud of our employees and only hire people who care about our clients and about the businesses and facilities in which they serve. From security officers to security management, United Security Services employees thrive on providing exceptional service.
 
 
 United Services Company is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it&rsquo;s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
 
 
 Consistent with the Americans with Disabilities Act (ADA), all state &amp; federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.
</div>

Assistant Security Director

Dinsmore & Shohl LLP

At Dinsmore, our strength comes from our people. With more than 750 attorneys across 30+ offices nationwide, we are dedicated to building a dynamic, client-focused Firm recognized for excellence. Together we work to build a strong market profile, highlighting our capabilities to clients and attracting talented attorneys and business professionals who seek a supportive environment where they can thrive. Discover how you can grow with us at www.dinsmore.com.
 
Dinsmore is seeking a Legal Administrative Assistant at our Chicago, IL location to support multiple attorneys/paralegals in our commercial litigation practice group.
 
Responsibilities
 
<ul>
<li>File and client management, formatting, proofreading and editing documents, online filings, expense reimbursement processing, travel arrangements and other administrative support. We seek candidates that are self-directed, high energy, and have advanced computer skills.</li>
</ul>
Requirements
 
<ul>
<li>Solid work history including 3-5 recent years providing legal administrative support, and effectively reporting to multiple attorneys</li>
<li>Ability to communicate effectively with all levels of staff including attorneys, paralegals and other assistants throughout the Firm</li>
<li>Intermediate to advanced-level use of Microsoft Office Suite, .pdf editing software, and related legal software</li>
<li>Experience with E-filing (federal and state)</li>
<li>Experience using document management systems (iManage experience a plus)</li>
<li>Excellent writing, grammar and proofreading skills with meticulous attention to detail</li>
<li>Possess strong organizational and time management skills, with a keen ability to multi-task</li>
<li>Proven success as a positive team player, as well as an independent worker</li>
<li>Ability to excel in a fast-paced environment</li>
<li>Exposure to Litigation required</li>
</ul>
Salary
 
<ul>
<li>Up to 90k</li>
</ul>
Equal Opportunity Employer

Litigation Legal Administrative Assistant

McGuireWoods LLP

<div>Overview:
<div>
We are seeking a Senior Practice Support Specialist to serve as a strategic litigation technology partner to our attorneys and case teams. This role supports complex litigation matters across the full eDiscovery lifecycle - from early data strategy and processing through trial presentation. The ideal candidate is a highly collaborative team player who combines deep technical expertise with strong legal knowledge and a client-service mindset.</div><div> 
</div><div>McGuireWoods, one of the world&rsquo;s leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance. Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data.</div>
Responsibilities:
<ul><li>Partner closely with attorneys, paralegals, IT, and vendors to deliver seamless litigation technology support</li><li>
Advise case teams on best practices across the full EDRM lifecycle</li><li>
Lead complex eDiscovery workflows, including data processing, document review management, and productions</li><li>
Provide hands-on trial support, including deposition synchronization, video clips, exhibit management, and in-court presentation</li><li>
Serve as a consultative resource on defensible, cost-effective data management strategies</li><li>
Act as a subject matter expert in litigation support tools and emerging technologies</li><li>
Provide training and mentorship to team members</li><li>
Participate in on-call support and provide after-hours assistance as required</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree required (Information Technology, Computer Information Systems, or related discipline preferred)</li><li>
Legal background required, with in-depth knowledge of litigation processes</li><li>
Extensive experience supporting complex litigation matters</li><li>
Strong proficiency in RelativityOne, Nuix, LAW PreDiscovery, and trial presentation software (OnCue preferred)</li><li>
Demonstrated ability to manage multiple priorities and work effectively under pressure</li><li>
Exceptional communication and client service skills</li><li>
Highly collaborative team player with the ability to work independently</li><li>
Willingness to travel and provide on-call support as needed</li></ul><div>
Have more questions? Connect with a recruiter directly. #LI-KB1</div></div>

Sr. Practice Support Specialist

Five Iron Golf

<div>Five Iron Golf is the country's premier indoor golf and entertainment experience, with 26 locations nationwide and more on the way. Five Iron Golf&rsquo;s core mission is to seamlessly meld golf and entertainment, and in the process make golf inclusive and accessible for all.
This posting represents our Assistant General Manager &ndash; Social Leadership Talent Network across current and future markets. We are proactively identifying experienced hospitality leaders who want to grow with Five Iron as expansion continues.
Assistant General Manager - Social works hand in hand with the GM - Social to provide all the fun that Five Iron Golf can offer. The AGM coaches our staff to deliver exceptional service, genuine, enlightened hospitality and delivers on the Five Iron promise of fun, memorable experiences people will want to share with family and friends!
Responsibilities include but not limited to the following:<ul><li>
Drive revenue in Simulator Rentals, Food and Beverage Sales and League sales</li><li>
Participate in the recruitment, hiring, and training of all staff</li><li>
Manage the onboarding and continued education of new hires</li><li>
Active evaluation of employee performance to ensure day-to-day business needs are met</li><li>
Manage and oversee all operations of the social side of the business, including leagues, sim rental experience, event execution, facilities maintenance, food &amp; beverage service, and social staff scheduling</li><li>
Set and manage above-and-beyond service standards for all staff</li><li>
Maintain extensive knowledge of all of our products, business lines and promotions</li><li>
Maintain an understanding of the P&amp;L of the location</li><li>
Support the efficient operation of the space by monitoring and reducing labor and other operating costs</li><li>
Assist in building relationships within the community and engaging in local marketing efforts</li><li>
Take pride and ownership of each Guest&rsquo;s enjoyment and fun at Five Iron Golf</li></ul>
Required Qualifications:<ul><li>
5+ years of hospitality management experience with at least 1 recent year as Assistant General Manager or General Manager</li><li>
Strong leadership ability and willingness to lead by example</li><li>
Exemplary communication, time management and organization skills</li><li>
Upbeat energy and enthusiasm and a positive attitude</li><li>
Ability to think on your feet and manage customer expectations</li><li>
Ability to work in a fast paced environment</li><li>
Availability to be present in the space on evenings, weekends and holidays</li><li>
Ability to stand, walk and bend for long periods of time and maneuver up and down stairs</li><li>
Ability to obtain proper licensing and certifications for the location</li></ul>
Benefits (*applies to full-time employees):<ul><li>
Health, Dental, and Vision insurance*</li><li>
Long and Short Term Disability*</li><li>
Accident and Critical Illness Insurance*</li><li>
401K *</li><li>
Meals while working are included for free</li></ul>
Pay: $55K-75K/yr + bonus potential of up to 10K (location dependent)
Job Type: Exempt, Full time
Schedule: Nights and weekends required
We are always accepting applications for all Five Iron Golf locations. This listing should be treated as part of our ongoing leadership talent network and may not be tied to one immediate opening in every posted market.
Applications remain active for 90 days and are reviewed against both current and future opportunities. Relocation may be considered for the right candidate depending on business need and market timing.
Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.</div>

Assistant General Manager Social, Golf - Talent Leadership Network

<div>Backed by Callaway Golf and Danny Meyer&rsquo;s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.
This posting represents our Assistant General Manager Social/Golf Experience Manager Leadership Talent Network across current and future markets. We are proactively identifying experienced hospitality leaders who want to grow with Five Iron as expansion continues.
The Assistant General Manager - Social (AGM-S) works closely with the General Manager to provide all the fun and memorable experiences that Five Iron Golf has to offer. In this role, the AGM-S coaches the staff to deliver exceptional service and genuine hospitality, ensuring that guests leave with experiences they want to share with family and friends. The AGM-S also leads the Golf Experience Team, guiding guests through their Five Iron Golf journey, ensuring guest satisfaction and engagement. This position focuses on highlighting the fun and excitement of the sport, while creating an environment that emphasizes the unique experiences Five Iron Golf offers.
Responsibilities include, but are not limited to, the following:<ul><li>
Drive revenue in Simulator Rentals, Food and Beverage Sales, and League sales.</li><li>
Participate in the recruitment, hiring, and training of all staff, managing the onboarding and continued education of new hires.</li><li>
Actively evaluate employee performance to ensure day-to-day business needs are met.</li><li>
Manage and oversee all operations of the social side of the business, including leagues, simulator rental experiences, event execution, facilities maintenance, food &amp; beverage service, and social staff scheduling.</li><li>
Set and uphold above-and-beyond service standards for all staff</li><li>
Support the efficient operation of the space by monitoring and reducing labor and other operating costs.</li><li>
Maintain an understanding of the location&rsquo;s P&amp;L and assist in local marketing efforts.</li><li>
Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings.</li><li>
Engage with customers to understand their needs and provide personalized recommendations.</li><li>
Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement.</li><li>
Manage with and through associates to deliver an exceptional guest experience by overseeing pre-visit communications, onsite interactions, and post-visit follow-ups.</li><li>
Handle administrative tasks related to sales transactions and customer service inquiries.</li><li>
Collaborate effectively with team members to align efforts and achieve business goals.</li><li>
Oversee the sales, execution, and management of Five Iron Golf leagues and one-off tournaments throughout the year (Fall, Winter, and Summer seasons).</li><li>
Take pride and ownership of each Guest&rsquo;s enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times.</li><li>
Ensure that the location adheres to health and safety regulations and operates in compliance with all local laws, including alcohol service laws</li></ul>
Required Qualifications:<ul><li>
5+ years of hospitality management experience, with at least 1 recent year as Assistant General Manager or General Manager.</li><li>
Strong leadership ability with a willingness to lead by example.</li><li>
Exemplary communication, time management, and organizational skills.</li><li>
Upbeat energy, enthusiasm, and a positive attitude.</li><li>
Ability to think on your feet and manage customer expectations.</li><li>
Ability to work in a fast-paced environment and collaborate effectively with a team.</li><li>
Availability to be present in the space on evenings, weekends, and holidays.</li><li>
Ability to stand, walk, and bend for long periods of time, and maneuver up and down stairs.</li><li>
Ability to obtain proper licensing and certifications for the location.</li></ul>
Benefits (*applies to full-time employees):<ul><li>
Health, Dental, and Vision insurance*</li><li>
Long and Short-Term Disability*</li><li>
Accident and Critical Illness Insurance*</li><li>
401(k) *</li><li>
Meals while working are included for free</li></ul>
Pay: $50K - 70K salary + bonus potential of up to $10k
Job Type: Exempt, Full time
Schedule: Nights and Weekends Required
We are always accepting applications for all Five Iron Golf locations. This listing should be treated as part of our ongoing leadership talent network and may not be tied to one immediate opening in every posted market.
Applications remain active for 90 days and are reviewed against both current and future opportunities. Relocation may be considered for the right candidate depending on business need and market timing.
Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.</div>

Assistant General Manager Social/Golf Experience Manager - Leadership Talent Network

Flock Safety

<div><h1 class="jobSectionHeader">Who is Flock?</h1>
Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.
We&rsquo;re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It&rsquo;s intense but deeply rewarding for those who want to make an impact.
With nearly $700M in venture funding and a $7.5B valuation, we&rsquo;re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.<h1 class="jobSectionHeader">
The Opportunity</h1>
As an Majors Customer Success Manager (CSM) at Flock Safety, you will serve as a strategic advisor and executive partner to some of our largest and most complex customers. You&rsquo;ll be responsible for driving measurable outcomes, strengthening multi-threaded relationships, and ensuring that our solutions align with each agency&rsquo;s strategic goals around safety, transparency, and community impact.
This role is ideal for a seasoned CSM who thrives in strategic environments, balancing executive engagement with day-to-day program execution, while influencing outcomes across diverse stakeholders, from command staff to IT to city leadership.<h1 class="jobSectionHeader">
The Skillset</h1><ul><li>
Strategic Relationship Management: 5+ years in Customer Success, Account Management, or Strategic Partnerships, managing enterprise-level or public sector customers with complex stakeholder environments.</li><li>
Executive Presence: Ability to navigate executive-level conversations with confidence, clarity, and diplomacy.</li><li>
Business Acumen: Strong understanding of organizational goals, budgeting cycles, and how to tie Flock&rsquo;s solutions to tangible operational and community outcomes.</li><li>
Program Leadership: Experience leading large-scale, cross-functional programs from kickoff to renewal, ensuring accountability and communication across all stakeholders.</li><li>
Analytical Mindset: Comfortable interpreting usage data, KPIs, and adoption trends to drive insight-led engagement.</li><li>
Cross-Functional Collaboration: Proven success partnering with Sales, Product, Legal, and Deployment teams in a matrixed environment.</li><li>
Public Safety or Security Experience (Preferred): Understanding of government operations, procurement processes, or public safety workflows.</li></ul>
Feeling uneasy that you haven&rsquo;t ticked every box? That&rsquo;s okay; we&rsquo;ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.<h1 class="jobSectionHeader">
90 Days at Flock</h1>
We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.
The First 30 Days<ul><li>
Complete onboarding on Flock&rsquo;s platform, customer success playbooks, and engagement tools</li><li>
Shadow customer calls to learn success metrics, workflows, and value levers for various segments</li><li>
Begin resolving support tickets and co-facilitating customer training sessions</li></ul>
The First 60 Days<ul><li>
Independently lead onboarding sessions for new customers, driving early adoption</li><li>
Conduct regular health checks and usage reviews; begin surfacing potential renewal risks and expansion opportunities</li><li>
Deliver training and best practice webinars aligned to adoption goals</li></ul>
90 Days &amp; Beyond<ul><li>
Manage the full customer lifecycle with a focus on retention and strategic expansion</li><li>
Facilitate QBRs, renewal conversations, and solutions presentations to communicate value and uncover growth</li><li>
Contribute to evolving CSM playbooks and internal enablement for scalable impact</li></ul><h1 class="jobSectionHeader">
Salary &amp; Equity
</h1>In this role, you&rsquo;ll receive a starting salary between $170,000 and $194,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.<h1 class="jobSectionHeader">
The Perks</h1>
Flexible PTO: We seriously mean it, plus 11 company holidays.
Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
Fertility &amp; Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
WFH Stipend: $150 per month to cover the costs of working from home.
Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
Home Office Stipend: A one-time $750 to help you create your dream office.
If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check.
Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.
If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.
At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.
Flock Safety is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock Safety will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock Safety role, please report it to recruiting@flocksafety.com
Compensation Range: $170K - $194K</div>

Customer Success Manager, Majors

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