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customer service & supply chain representative Jobs in Istanbul

customer service & supply chain representative

demand & supply planning analyst Jobs in Istanbul

demand & supply planning analyst

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commercial procurement analyst – pharmaceutical products Jobs in Istanbul

commercial procurement analyst – pharmaceutical products

supply chain analyst

CHEP

<div>
 
 We&rsquo;re looking for a
 
 Senior Supply Chain Finance Analyst
 
 to partner with our dynamic Middle East &amp; T&uuml;rkiye (MET) team. This role is pivotal in driving financial performance, optimizing operations, and enabling transformation across our regional supply chain.
 
 
 As a trusted
 
 Finance Partner
 
 , you will:
 
 <ul>
 <li>
 Collaborate cross-functionally to analyze supply chain performance and identify cost optimization opportunities.
 </li>
 <li>
 Lead financial planning activities including forecasting, budgeting, and variance analysis.
 </li>
 <li>
 Manage month-end close processes and ensure accurate reporting.
 </li>
 <li>
 Provide strategic insights through financial analysis to support decision-making.
 </li>
 <li>
 Evaluate working capital strategies, inventory management, and procurement processes.
 </li>
 <li>
 Develop and maintain financial models and KPIs to support performance tracking.
 </li>
 <li>
 Conduct risk assessments and propose mitigation strategies.
 </li>
 <li>
 Support transformation initiatives including capex investments and supply chain optimization.
 </li>
 <li>
 Deliver financial evaluations for hire stock capex and MRP.
 </li>
 <li>
 Ensure compliance with internal policies and external regulations.
 </li>
 <li>
 Operate systems such as SAP, Business Warehouse, and BRACS for robust reporting.
 </li>
 <li>
 Prepare impactful presentations for business reviews and global requests.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 Finance Degree
 
 &ndash; Essential
 </li>
 <li>
 
 CA(SA) / CIMA Qualified
 
 &ndash; Desirable
 </li>
 <li>
 3&ndash;4 years of analytical business partnering experience in multinational environments
 </li>
 <li>
 Experience in
 
 Commercial
 
 ,
 
 Supply Chain
 
 , or
 
 Logistics/FMCG
 
 industries
 </li>
 <li>
 Proven ability to work in
 
 matrix structures
 
 and
 
 remote teams
 
 </li>
 <li>
 Advanced
 
 Microsoft Excel
 
 skills
 </li>
 <li>
 Experience in building dashboards, scorecards, and management reports
 </li>
 <li>
 Comfortable navigating ambiguity and presenting to executive stakeholders
 </li>
 </ul>
 
 
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Strong command of financial tools and systems:
 </li>
 <li>
 
 SAP
 
 ,
 
 HFM
 
 ,
 
 IFRS
 
 ,
 
 Management Accounting
 
 ,
 
 Data Analytics
 
 </li>
 <li>
 Proficiency in
 
 Microsoft Office Suite
 
 </li>
 <li>
 Excellent communication and presentation skills
 </li>
 <li>
 Project and Change Management experience
 </li>
 <li>
 Exposure to systems implementation projects
 </li>
 </ul>
 
 
 Why Join Us?
 
 
 
 This is more than a finance role&mdash;it&rsquo;s a chance to shape the future of supply chain operations across a diverse and fast-paced region. You&rsquo;ll work with passionate professionals, drive impactful change, and grow your career in a supportive and innovative environment.
 
 
 #LI-BM1
 
</div>

Senior Supply Chain Finance Analyst - MET

SC Johnson

<div>
 SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers &ndash; such as Raid&reg;, Glade&reg;, Ziploc&reg; and more, in virtually every country around the world. Together, we are creating a better future &ndash; for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
 
 
 
 About The Role
 
 
 
 The Senior Analyst, Customer Fulfillment plays a critical role in driving operational excellence across the order-to-delivery cycle. This position involves high-level analytical work, process optimization, and cross-functional collaboration to ensure timely, accurate, and efficient customer shipments. The analyst is responsible for end-to-end order management and fulfillment execution on SAP, collaborating closely with customers to improve service levels and proactively resolve issues. A key part of the role is ensuring strong compliance adherence throughout the entire process, maintaining alignment with internal controls and external regulatory requirements. The position reports into the Manager, Customer Fulfillment and is part of a dynamic, performance-driven team focused on continuous improvement and customer satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead end-to-end order management and fulfillment execution on SAP, ensuring accuracy, timeliness, and alignment with customer requirements and internal standards.
 </li>
 <li>
 Collaborate closely with customers to proactively manage orders, resolve issues, and drive improvements in service levels and delivery performance.
 </li>
 <li>
 Analyze fulfillment performance and shipment pacing, identifying trends, bottlenecks, and opportunities for process optimization across the supply chain.
 </li>
 <li>
 Ensure strong compliance adherence throughout the order-to-cash process, maintaining alignment with internal controls, audit requirements, and external regulations.
 </li>
 <li>
 Coordinate effectively with cross-functional teams including Supply Planning, Logistics, and Commercial to ensure smooth execution and alignment on priorities.
 </li>
 <li>
 Support continuous improvement initiatives, contributing insights and recommendations to enhance operational efficiency, customer satisfaction, and team performance.
 </li>
 <li>
 Maintain and improve reporting tools and dashboards, providing visibility into key metrics and enabling data-driven decision-making.
 
 
 </li>
 </ul>
 
 Required Experience You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 Excellent communication and collaboration skills, preferably with experience in customer-facing roles and cross-functional coordination.
 </li>
 <li>
 Advanced Excel skills and familiarity with reporting tools (e.g., Power BI, Tableau) is a plus.
 </li>
 <li>
 3&ndash;5 years of relevant experience in customer fulfillment, order management, or supply chain operations.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and compliance.
 </li>
 <li>
 Strong problem-solving and continuous improvement mindset, exposure to Lean, Six Sigma, or similar methodologies is a plus.
 </li>
 <li>
 Experience in customer collaboration initiatives, including service level improvement projects or joint business planning.
 </li>
 <li>
 Strong analytical skills, with demonstrated ability to work with data, generate insights, and support decision-making.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Full-time position based in a corporate office environment.
 </li>
 <li>
 Involves regular interaction with virtual teams and stakeholders across different countries and time zones, requiring strong communication and coordination skills in a multicultural setting.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 SC Johnson is a fifth-generation family company built on a spirit of adventure and winning the right way. We have been leading with purpose for over 130 years, building top brands such as Raid&reg;, Glade&reg;, Kiwi&reg;, OFF!&reg;, Windex&reg;, Ziploc&reg; and more, in virtually every country. Through these household names, we are making a positive difference to the world around us. But we only succeed with the combined vitality and strength of our 13,000 people who we truly value and support in their pursuit of individual and shared goals.
 
 
 
 You need to be eligible to work in the country of application.
 
 
 
 This role is not eligible for relocation.
 
 
 Remote work available once a week for eligible employees.
 
 
 
 Together, we are creating a better future &ndash; for the planet, for future generations and for every SCJ team member.
 
 
 
 
 Come join us and make an impact through iconic global brands.
 
 
 
 
 GO FURTHER WITH OUR FAMILY&trade;
 
 
 
 
 Inclusion &amp; Diversity
 
 
 
 We&rsquo;re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.
 
 
 We&rsquo;re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.
 
 
</div>

Senior Analyst, Customer Fulfillment

Samsung Electronics

<div>
 
 
 Position Overview
 
 
 
 
 
 
 We are seeking a results-oriented Assistant Manager &ndash; Spare Parts Sales Analyst to strengthen Samsung&rsquo;s customer service and distribution network. In this key role, you will oversee end-to-end spare parts operations&mdash;optimizing service levels, reducing delivery costs, and ensuring seamless order-to-delivery performance across regional service centers.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Operations &amp; Customer Service
 
 
 Lead daily &ldquo;order-to-deliver&rdquo; processes to ensure on-time, in-full deliveries.
 
 
 Supervise customer order management: release orders, monitor allocations, and resolve invoicing or credit issues.
 
 
 Manage customer claims and complaints, ensuring resolutions meet Samsung standards.
 
 
 Coordinate with warehouse and 3PL partners to secure outbound capacity and efficient delivery schedules.
 
 
 
 
 
 
 Sales &amp; Inventory Analytics
 
 
 
 Analyze spare parts sales orders and service stock levels to support fact-based decisions.
 
 
 Conduct regular stock counts and reconciliations; report discrepancies to management.
 
 
 Produce inventory, transportation, and KPI reports (weekly, monthly, annual).
 
 
 Monitor and optimize returned orders, refunds, and fraud/error corrections.
 
 
 
 
 
 
 Process Optimization &amp; Automation
 
 
 
 Drive order-type optimization and automate sales order processes.
 
 
 Set cut-off times, create batch-ups, and maintain efficient delivery routes using KPI metrics.
 
 
 Lead ERP/SAP enhancements and cross-functional process improvements with IT, Finance, and Dealer Management teams.
 
 
 Ensure all workflows are fully documented, standardized, and continuously improved.
 
 
 
 
 
 
 Financial &amp; Risk Management
 
 
 
 Oversee customer credit management and pricing administration.
 
 
 Track and mitigate credit limit risks, ensuring timely dispute resolution.
 
 
 
 
 
 
 Supply Chain &amp; Procurement Support
 
 
 
 Coordinate with procurement and logistics to maintain optimal stock availability and seasonal forecasts.
 
 
 Implement spare parts demand planning and dynamic replenishment in SAP.
 
 
 Identify excess, non-moving, and aging inventory, reporting actionable insights to reduce costs.
 
 
 
 
 
 
 
 
 
 Team Leadership &amp; Compliance
 
 
 
 Train and mentor supply chain specialists at service points on a quarterly basis, following up on progress.
 
 
 Conduct on-site service center audits, leading operational improvements or business closures when necessary.
 
 
 Ensure adherence to Samsung&rsquo;s inventory management policies, safety standards, and product handling guidelines.
 
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Industrial Engineering, Supply Chain Management, Business Administration, Logistics, or a related discipline.
 </li>
 <li>
 4+ years of experience in spare parts sales, supply chain, or inventory management, ideally within consumer electronics or a multinational environment.
 </li>
 <li>
 Proven ability to lead teams and manage cross-functional projects.
 </li>
 <li>
 Advanced knowledge of ERP systems (SAP strongly preferred) and strong Excel/Power BI skills.
 </li>
 <li>
 Excellent analytical, problem-solving, and communication abilities.
 </li>
 <li>
 Fluent English (written and spoken)
 </li>
 </ul>
</div>

Assistant Manager – Spare Parts Sales Analyst

Ülker

<div>
 
 At &Uuml;lker - part of pladis Global, we all know what it means to &lsquo;bring it&rsquo;. Whether it&rsquo;s our passion, team spirit or go-getting attitude. Our courage. Our ownership. Our whole selves. Our care and compassion. We bring it. Day in, day out.
 
 
 &Uuml;lker stands as a leading food company in T&uuml;rkiye and its region, supported by its successful international operations. Our 16,000 colleagues &ndash; across our global network of bakeries, distribution sites and offices &ndash; each with their own unique, diverse experience of happiness, come together with one shared purpose: to bring happiness with every bite, we say: &ldquo;Winning feels good, winning together feels better!&rdquo;
 
 
 
 
 
 
 
 
 pladis is looking for
 
 JDE Project Specialist (Supply Chain)
 
 for our pladis Global IS Team.
 
 
 
 
 
 
 
 
 
 Key Deliverables
 
 
 
 
 
 
 &bull; Conduct current state analysis of manufacturing and supply chain processes to help design future state processes and prioritize tasks and features according to the business plan,
 
 
 &bull; Responsible for the development and implementation of goals, policies, priorities, and procedures within the Manufacturing &amp; Supply Chain domain,
 
 
 &bull; Ensure high-quality business analysis documentation throughout implementation and project phases,
 
 
 &bull; Plan and realize system enhancements and projects in a complex ERP environment,
 
 
 &bull; Oversee the delivery of IT Solutions and Services in Manufacturing &amp; Supply Chain to the business,
 
 
 &bull; Coordinate business units, functional consultants, and technical teams to implement process and system designs,
 
 
 &bull; Analyze existing systems and propose innovative ideas to improve supply chain and manufacturing processes,
 
 
 &bull; Drive project planning and kickoff activities following SIG&rsquo;s methodology,
 
 
 &bull; Facilitate weekly meetings, ensuring clear cadence, communication, and progress tracking,
 
 
 &bull; Coordinate resources, schedules, and deliverables with the customer&rsquo;s project manager, internal teams, and SIG colleagues,
 
 
 &bull; Manage the overall project schedule, budget, and milestones,
 
 
 &bull; Identify and mitigate project risks,
 
 
 &bull; Organize, conduct, and/or participate in project Steering Committee meetings,
 
 
 &bull; Perform quality control checkpoints on projects using SIG&rsquo;s methodology,
 
 
 &bull; Collaborate with Sales and Customer Success teams to resolve customer satisfaction issues as they arise,
 
 
 &bull; Build a &ldquo;trusted advisor&rdquo; role with customers, contributing to their overall success,
 
 
 &bull; Participate in weekly and monthly project management team meetings on methodology, tools, best practices, and strategic goals,
 
 
 &bull; Lead and/or execute Change Management governance within AMS (Business Requirement &amp; Analysis Document preparation, Test Scenario development, Functional Test execution before handover for business testing),
 
 
 &bull; Coordinate and support user acceptance testing,
 
 
 &bull; Manage integration models between JDE ERP and other supply chain/manufacturing solutions,
 
 
 &bull; Coordinate with internal and external support teams in a sprint-based environment,
 
 
 &bull; Report progress and updates on all responsibilities to the Global Head of JDE.
 
 
 
 
 
 
 
 
 
 
 
 
 What You Need for This Role?
 
 
 
 
 
 
 &bull; Bachelor&rsquo;s degree in Computer Engineering, Industrial Engineering, Manufacturing Engineering, MIS, or related fields,
 
 
 &bull; Minimum 2 years of experience as an IT Business Analyst or in a similar position, ideally with JD Edwards or other ERP solutions in manufacturing and supply chain,
 
 
 &bull; Strong ability to link technical ERP solutions with business strategy in supply chain and manufacturing operations,
 
 
 &bull; Knowledge of Agile &amp; Waterfall Methodologies,
 
 
 &bull; SQL and JIRA experience is preferred,
 
 
 &bull; Familiarity with UI/UX principles and ability to translate business needs into user-friendly solutions,
 
 
 &bull; Skilled in analyzing business requirements and leading solution delivery with Global IT or local suppliers,
 
 
 &bull; Proactive learner, communicator, and problem-solver, open to continuous improvement,
 
 
 &bull; Result-oriented, team player with strong communication skills (both verbal and written),
 
 
 &bull; Excellent command of English (written and spoken),
 
 
 &bull; Customer-oriented mindset with attention to detail and process discipline,
 
 
 &bull; Ability and willingness to travel as required, sometimes for several weeks at a time.
 
 
 
 
 
 
 
 
 
 Our values
 
 
 
 
 
 
 We bring happiness with every bite. It&rsquo;s a purpose that every one of our colleagues, all around the world believes in. And while we&rsquo;re all unique, we share the same values. These define who we are, how we interact, and get things done. How we deliver our purpose and keep bringing happiness to the world.
 
 
 
 
 <ul>
 <li>
 
 Purpose-led
 
 &hellip; because we&rsquo;re energized and guided by our promise to bring happiness with every bite.
 </li>
 <li>
 
 Agile
 
 &hellip; because we&rsquo;re ever evolving, we never stand still, always improving for our customers and consumers.
 </li>
 <li>
 
 Collaborative
 
 &hellip; because we gain strength from operating as one pladis, winning and succeeding together.
 </li>
 <li>
 
 Resilient
 
 &hellip; because we&rsquo;re persistent in the face of setbacks, quick to adapt, learn, and move forward.
 </li>
 <li>
 
 Positive
 
 &hellip; because we&rsquo;re highly motivated, optimistic, courageous, and we inspire each other to be better.
 </li>
 </ul>
 
 
 
 
 Inclusion, diversity, and equity are an important part of who we are and what we stand for as an employer. They are central to everything we do and are reflected across our business. pladis brings together brands and people from around the globe &ndash; and this diversity is our great strength. Because we want everyone to bring their true, whole self to pladis. We value colleagues for their uniqueness &ndash; we all have a voice that&rsquo;s heard and respected.
 
 
 We&rsquo;re an equal opportunity employer and believe in encouraging an inclusive environment where we celebrate the diversity of thinking and respect everyone&rsquo;s distinctive qualities and perspectives.
 
 
 
 
 
 Y&inodot;ld&inodot;z Holding &Scedil;irketleri &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni i&ccedil;in t&inodot;klay&inodot;n&inodot;z.
 
</div>

JDE Project Specialist

Procter & Gamble

<div><div><div>Would you like to perfect today &amp; shape the tomorrow of supply chain?</div><div> 
From start to finish, you can count on our leading-edge organization in Supply Network Operations to get the job done &ndash; and to do it better than anyone in the industry. We offer meaningful work in a creative and fun workspace, where you'll join a young and agile team of professionals. Beginning with overseeing our materials all the way to placing our brands in the hands of 5 billion consumers every single day, you&rsquo;ll play your part as an expert integrator for supply chain across our many operations.</div><div> 
While being exposed to an end-to-end supply chain, you will be empowered to take responsibility as of Day 1. You will not only grow business but also grow yourself as an influential business leader to transform the future of the industry. You'll work in a creative and fun workspace, collaborating with a young and agile team that values collaboration and innovation.</div><div> 
What to expect?</div><div>
The internship program will take place on-site between July - September. We guarantee responsibilities from day 1 and ownership of at least one or two big projects. During your 10-week summer internship, you will get to see whether a career at P&amp;G is what will help you ignite your potential through real-life projects, learning &amp; development opportunities and leaders who will support you with mentoring and coaching.</div><div> 
At the end of the internship, our successful interns have the potential to secure a full-time position with P&amp;G after graduation. As a &ldquo;build from within&rdquo; company, our people start at entry level and progress through the organization supported with mentorship and coaching.</div><div> 
The internship projects we offer can involve a combination of:</div><div><ul><li>
One or several operational missions or/and projects in the area of supply chain management</li></ul></div><div><ul><li>
Contribution to the management of our logistical relations with a customer</li></ul></div><div><ul><li>
Upstream Supply Chain design or innovation projects that will transform our supply chain to the one of tomorrow</li></ul></div><div><ul><li>
Playing a meaningful role on exciting projects such as crafting the supply chain setups for new products</li></ul></div></div></div>

Summer Internship 2026: Supply Chain

Ferrero

<div>
 
 Company Description
 
 
 
 Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella&reg;, Tic Tac&reg;, Ferrero Rocher&reg;, Raffaello&reg;, Kinder Bueno&reg; and Kinder Surprise&reg;. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.
 
 
 
 Diversity Statement
 
 
 
 Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
 
 
 
 About the Role:
 
 
 
 We are currently looking for a Financial and Supply Chain Controller who will report to Financial Controlling Manager and be responsible for preparing Supply Chain budget; analysing variations with actual figures and working as a business partner; preparing monthly closure reports for both Supply Chain and Financial Controlling purposes. In this position, you will be based in Istanbul.
 
 
 If you want to be a part of a dynamic organization with great team members and you think you have the right qualifications for this position mentioned below, then do not hesitate to click on the Apply button now!
 
 
 
 Main Responsibilities:
 
 
 
 <ul>
 <li>
 Act as a business partner by supporting Supply Chain team on daily, budget and reporting and stock counting activities
 </li>
 <li>
 Manage supply chain closure activities (Provision booking/Cost center controls)
 </li>
 <li>
 Prepare month end reports (SC budget variances, sales report)
 </li>
 <li>
 Follow-up warehouse inventory levels, stock in transit, determine if there is a value impairment (Net Realizable Value booking)
 </li>
 <li>
 Support month end financial closure activities (P&amp;L, sales and stock related)
 </li>
 <li>
 Support on-going financial controlling activities, such as sales, transfer price calculations and stock controls
 
 
 </li>
 </ul>
 
 Who we are looking for:
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 Preferably 4-5 years of experience in related functions (audit background would be an asset)
 </li>
 <li>
 Advance level of SAP/FI-CO-MM modules
 </li>
 <li>
 Excellent communication, negotiation and analytical thinking skills
 </li>
 <li>
 Good command of verbal and written communication skills both in Turkish and English
 
 
 </li>
 </ul>
 
 How to be successful in the role and at Ferrero:
 
 
 
 Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you&rsquo;ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.
</div>

Financial & Supply Chain Controller

<div><div>Would you like to perfect today &amp; shape the tomorrow of supply chain?</div><div>
From start to finish, you can count on our leading-edge organization in Supply Network Operations to get the job done &ndash; and to do it better than anyone in the industry. We offer meaningful work in a creative and fun workspace, where you'll join a young and agile team of professionals. Beginning with overseeing our materials all the way to placing our brands in the hands of 5 billion consumers every single day, you&rsquo;ll play your part as an expert integrator for supply chain across our many operations.</div><div>
While being exposed to an end-to-end supply chain, you will be empowered to take responsibility as of Day 1. You will not only grow business but also grow yourself as an influential business leader to transform the future of the industry. You'll work in a creative and fun workspace, collaborating with a young and agile team that values collaboration and innovation.</div><div>
Your Role Specialty Areas: 
You&rsquo;ll start within one of our many diverse work areas; plan the demand and supply for the market, collab with the customers and then physically distribute the products across the world whilst optimizing cash, cost and service. It&rsquo;s a big job to move some of the most-loved brands around the world, but by creating value and with a resilient mindset, you&rsquo;ll lead the efforts and innovate along the way.</div><div>
All these missions require a strong multi-functional work, which means that you'll work with other functions both internally and externally and you will be responsible to make sure that we have the right product at the right place with the right cost.</div><div>
Are you passionate to win in any context? We invite you to join us!</div></div>

New Grads 2026: Supply Chain Manager

Explore 291+ Supply chain analyst in Istanbul this November. Find roles across top companies and apply now to boost your career.