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customer sales & support specialist Jobs in Islamabad

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customer support engineer

systems support engineer

Jade

About Jade:Jade is an architecture-led, governance-first technology firm delivering enterprise-grade solutions across infrastructure, cybersecurity, cloud, and digital systems.With strong capabilities in system integration and service operations, Jade designs, deploys, and supports secure, scalable, and reliable technology environments across enterprise and mission-critical projects.Role OverviewThe Infrastructure &amp; Systems Support Engineer is responsible for design support, deployment, configuration, and ongoing support of IT infrastructure and integrated systems.This role spans across:- Networking and infrastructure systems- Server and storage environments- Physical security and integrated systemsThe role works closely with delivery, sales, and service teams to ensure solutions are implemented and supported to high technical and operational standards.Key Responsibilities1. System Design Support &amp; Configuration- Support design and configuration of:- Network infrastructure (switches, routing, firewalls)- Server and storage systems- Integrated systems including security platforms- Ensure solutions align with client requirements and best practices2. Infrastructure Deployment- Install and configure:- Network devices (L2/L3 switches, routers)- Servers (Windows/Linux environments)- Storage systems- Support implementation of integrated solutions across projects3. Technical Support &amp; Troubleshooting- Provide on-site and remote technical support- Troubleshoot issues across:- Network infrastructure- Server environments- Integrated systems (hardware/software)- Ensure minimal downtime and timely resolution4. Site Assessments &amp; Surveys- Conduct site surveys and technical assessments- Gather requirements and evaluate site conditions- Provide input for solution design and deployment planning5. Networking &amp; Systems Administration- Configure and troubleshoot:- Layer 2 / Layer 3 network environments- VLANs, routing, switching- Manage and troubleshoot:- Windows Server environments- Basic virtualization / clustering setups6. Coordination with Delivery &amp; Vendors- Work closely with:- Service Delivery Manager- Supply chain and vendors- Ensure timely and accurate execution of deployments7. Documentation &amp; Standards- Maintain technical documentation- Record configurations, issues, and resolutions- Follow standard operating procedures and best practices8. Continuous Learning &amp; Improvement- Stay updated on:- Networking technologies- Infrastructure systems- Emerging enterprise solutions- Support transition toward advanced domains (cloud, security, automation)Required QualificationsEducation- Bachelor&rsquo;s degree in Computer Science, IT, or related field (or equivalent experience)Experience- 2&ndash;5 years in infrastructure, networking, or system support roles- Experience in system integration or project-based environments preferredTechnical Skills- Strong understanding of:- Networking (TCP/IP, VLANs, routing, switching)- L2 / L3 switch configuration- Experience with:- Windows Server environments- Basic server and storage setup- Exposure to:- Physical security systems (access control, CCTV) is a plusPreferred Skills- Experience with firewalls and network security- Basic knowledge of virtualization (VMware / Hyper-V)- Familiarity with enterprise IT environmentsKey Traits- Hands-on and practical mindset- Strong problem-solving ability- Willingness to learn and grow- Reliable and disciplined- Ability to work in field environmentsWhat Success Looks Like (First 6&ndash;12 Months)- Successful execution of infrastructure deployments- Effective troubleshooting and issue resolution- Strong coordination with delivery and project teams- Improved system reliability and uptime- Growth in technical capability across multiple domainsCompensation- Competitive salary- Performance-based incentives- Learning and certification opportunitiesReporting LineReports to: Service Delivery ManagerWorks closely with:- Technical teams- Vendors- OperationsEmployment Type- Full-timeJade is building a scalable and future-ready engineering capability.This role is critical in delivering reliable infrastructure and evolving toward advanced enterprise technologies.Application Question(s):<ul><li>Are you currently based in Islamabad and willing to work onsite at our office located in Gulberg Green, Islamabad?</li><li>What is your expected monthly salary?</li><li>Do you have good written and verbal communication skills in English?</li><li>How soon can you join if selected?</li></ul>Job Type: Full-timeWork Location: In person

Infrastructure & Systems Support Engineer

Impact Business Technologies

Job Posting &ndash; System Engineer (Cloud &amp; Systems)Position Title: System Engineer &ndash; CloudDepartment: Information TechnologyLocation: IslamabadEmployment Type: Full-TimeReports To: Manager ITAbout the RoleWe are seeking a motivated System Engineer &ndash; Cloud &amp; Systems to support the organization&rsquo;s cloud platforms, Microsoft 365 services, on-premises servers, and hosting infrastructure. The role offers hands-on exposure to modern IT environments, including cloud services, virtualization, enterprise messaging systems, and infrastructure operations.The selected candidate will assist senior engineers in maintaining both cloud and on-premises infrastructure, supporting ongoing cloud migration initiatives, Exchange environments, and hosting platforms, while ensuring system reliability, performance, and security.Key ResponsibilitiesCloud &amp; Microsoft 365 Support<ul><li>Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive.</li><li>Assist with mailbox migrations, user provisioning, license assignments, and tenant administration.</li><li>Monitor cloud services, system alerts, and service health dashboards.</li><li>Support Azure AD identity and access management tasks.</li></ul>Systems &amp; Server Management<ul><li>Assist in managing Windows Server environments and Active Directory services.</li><li>Support on-premises Exchange Server administration, including mailbox management and system monitoring.</li><li>Maintain enterprise email services across hybrid or on-premises environments.</li><li>Support virtualization platforms such as Hyper-V or VMware.</li><li>Perform routine server health checks, system monitoring, and patch management.</li></ul>Hosting &amp; Infrastructure Services<ul><li>Assist in maintaining hosting infrastructure and multi-tenant environments for email and application hosting.</li><li>Support web hosting services, DNS management, and domain configurations.</li><li>Monitor server resource utilization, uptime, and system performance.</li><li>Assist with backup management and disaster recovery validation.</li></ul>Systems Operations<ul><li>Assist with server monitoring, patching, updates, and backups.</li><li>Support infrastructure maintenance and system optimization tasks.</li><li>Perform routine system validations and operational checks.</li></ul>Security &amp; Best Practices<ul><li>Support Multi-Factor Authentication (MFA) enforcement and identity reviews.</li><li>Assist in endpoint security monitoring and compliance activities.</li><li>Follow and help maintain IT security policies, SOPs, and documentation.</li></ul>Automation &amp; Documentation<ul><li>Assist in creating basic automation scripts and workflows (PowerShell).</li><li>Maintain technical documentation, system configuration records, and knowledge base articles.</li></ul>Learning &amp; Development<ul><li>Participate in cloud migration and infrastructure modernization projects.</li><li>Gain hands-on experience working with Microsoft 365, Exchange, servers, and virtualization technologies.</li><li>Work closely with senior engineers to develop advanced cloud and infrastructure skills.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or related field.</li><li>2&ndash;3 years of experience in IT systems support, server administration, or cloud operations.</li></ul>Basic Knowledge Of<ul><li>Microsoft 365 administration</li><li>Windows Server and Active Directory</li><li>Exchange Server (basic administration)</li><li>Networking fundamentals (TCP/IP, DNS, DHCP)</li><li>Server monitoring and system troubleshooting</li></ul>Personal Attributes<ul><li>Strong learning mindset and interest in cloud technologies</li><li>Good analytical and troubleshooting skills</li><li>Ability to work collaboratively in a team environment</li></ul>Preferred Skills / Certifications<ul><li>Microsoft Azure Fundamentals (AZ-900) &ndash; preferred or in progress</li><li>Microsoft 365 Fundamentals</li><li>Basic PowerShell scripting knowledge</li><li>Exposure to virtualization platforms (VMware / Hyper-V)</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

System Engineer

Makkays (Pvt) Ltd

System Engineer (Cloud &amp; Systems)Islamabad Experience: 2&ndash;3 Years Qualification: Bachelor&rsquo;s in IT / Computer Science or related fieldJob DescriptionWe are hiring a System Engineer &ndash; Cloud &amp; Systems to support Microsoft 365 services, cloud platforms, and on-premises infrastructure. The role offers hands-on exposure to cloud environments, servers, virtualization, and enterprise IT systems.Key Responsibilities<ul><li>Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)</li><li>Assist in user provisioning, mailbox migrations, and license management</li><li>Manage Windows Server, Active Directory, and Exchange environments</li><li>Monitor system performance, alerts, and server health</li><li>Support virtualization platforms (VMware / Hyper-V)</li><li>Assist in hosting, DNS, and domain management</li><li>Perform system updates, patching, backups, and troubleshooting</li><li>Support security practices (MFA, access control, compliance)</li><li>Maintain documentation and assist in basic PowerShell automation</li></ul>Requirements<ul><li>2&ndash;3 years of relevant experience (mandatory)</li><li>Knowledge of Microsoft 365 and Windows Server</li><li>Basic understanding of Exchange Server and Active Directory</li><li>Networking fundamentals (TCP/IP, DNS, DHCP)</li><li>Strong troubleshooting and analytical skills</li></ul>Preferred Skills<ul><li>Microsoft Azure Fundamentals (AZ-900)</li><li>Microsoft 365 Fundamentals</li><li>Basic PowerShell scripting</li><li>Exposure to virtualization (VMware / Hyper-V)</li></ul>Apply NowEmail: khadija.zia@ibs.biz.pk WhatsApp: 0302-8298539Pay: Rs55,000.00 - Rs70,000.00 per monthWork Location: In person

Daztech Private Limited

Job Description:-&gt; Oracle storage and systems support-&gt; Oracle Linux / Solaris / Unix Support to customers-&gt; Virtualization (KVM)-&gt; Able to demonstrate high initiative and ownership of issues-&gt; Able to work at a fast pace and achieve pre-determined billable utilization goals-&gt; Able to work at a high level independently, utilizing other resources with good judgment-&gt; Responsible supporting infrastructure technology implementations in Technology Support Services-&gt; Good written, verbal and interpersonal skills-&gt; Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems-&gt; Installing and configuring hardware and different software products as per project requirement-&gt; Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support-&gt; Managing assigned projects and program components to deliver services in accordance with established objectives.-&gt; Complete time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management and record-&gt; Virtualization (KVM/ VMware)-&gt; Hands on experience for Oracle systems and storagesRequired Experience: 2 years to 4 yearsHow to Apply: Please share your CV at careers@daztech-intl.comJob Type: Full-timeApplication Question(s):<ul><li>How much experience do you have of Customer Support?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>Do you have to serve notice period? If yes, then how much it is?</li><li>Our office is located at E11, do you have any commute issue?</li></ul>Work Location: In person

Senior Customer Support Engineer

Job Description:<ul><li>Oracle storage and systems support</li><li>Oracle Linux / Solaris / Unix Support to customers</li><li>Virtualization (KVM)</li><li>Able to demonstrate high initiative and ownership of issues</li><li>Able to work at a fast pace and achieve pre-determined billable utilization goals</li><li>Able to work at a high level independently, utilizing other resources with good judgment</li><li>Responsible supporting infrastructure technology implementations in Technology Support Services</li><li>Good written, verbal and interpersonal skills</li><li>Installing and configuring hardware and different software products as per project requirement</li><li>Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support</li></ul>Required Qualifications:<ul><li>Minimum 2 years of experience.</li><li>Virtualization (KVM/ VMware)</li><li>Hands on experience for Oracle systems and storages</li><li>BS &ndash; computer science or equivalent</li><li>Linux administration</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>Do you have to serve any notice period? If yes then how much it would be?</li><li>Our office is located at E11, Islamabad. Do you have any commute issue?</li><li>How much total experience you have?</li></ul>Work Location: In person

Customer Support Engineer

99 Technologies

Junior Production Support EngineerDepartment: Software Engineering / OperationsLocation: Bahria Town, Islamabad.Role OverviewI am seeking a proactive and detail-oriented Junior Production Support Engineer to support our shipping and fulfillment platform. This role combines L1 responsibilities (incident response, monitoring, user communication) with L2 responsibilities (technical troubleshooting and log analysis).The selected candidate will act as the first line of defense for production issues, ensuring smooth order processing, accurate shipping label generation, and reliable integrations with carriers and third-party platforms.Key ResponsibilitiesMonitor production systems and respond promptly to incidents impacting order processing and shipping workflowsServe as the primary point of contact for customer-reported issuesTroubleshoot issues related to order ingestion, carrier integrations, shipping rates, and label generationAnalyze logs, API requests/responses, and system behavior to identify root causesInvestigate and resolve integration-related issuesCommunicate clearly and professionally with customers and internal teams during incidentsEscalate complex issues to engineering teams with proper context and analysisMaintain documentation, runbooks, and incident reportsContinuously improve monitoring processes and support workflowsRequired Skills &amp; Qualifications0&ndash;1 year of experience in production support or technical supportBasic understanding of SaaS platforms and APIs (REST, webhooks)Familiarity with SQL, log analysis, and HTTP debugging tools (Postman, curl)Strong analytical and problem-solving skillsClear and professional communication skillsNice to HaveExposure to eCommerce or shipping/logistics platformsFamiliarity with carrier APIs (e.g., FedEx, UPS, USPS)Experience with monitoring toolsUnderstanding of queues and background job processingExperience with ticketing systems such as JiraEducationBachelor&rsquo;s degree in Computer Science, Information Technology, or a related fieldWork Location: In person

Junior Production Support Engineer

APP IN SNAP (Private) Limited

<div>
 
 Job Summary
 
 
 We are seeking a Senior DevOps Engineer / Linux System Administrator to manage and scale high-availability, cloud-native infrastructures for FinTech and media-intensive platforms. The ideal candidate will have deep hands-on experience with Microsoft Azure, AWS, VMWare, Kubernetes, Docker, CI/CD, monitoring, security, and live streaming systems, and will play a critical role in ensuring system reliability, performance, and security.
 
 
 Key Responsibilities
 
 
 Infrastructure &amp; Cloud Operations
 
 <ul>
 <li>
 Design, deploy, and maintain
 
 high-availability infrastructure
 
 on Azure, OnPrem VMware &amp; AWS (EC2, S3, EBS, EFS, Route 53, CloudFront, ALB) as well.
 </li>
 <li>
 Manage
 
 Linux servers
 
 (Ubuntu, CentOS, RedHat) including performance tuning, security hardening, and patching.
 </li>
 <li>
 Build and maintain
 
 hybrid and multi-cloud environments
 
 to optimize cost and performance.
 </li>
 <li>
 Implement auto-scaling, load balancing, and disaster recovery strategies.
 </li>
 </ul>
 
 Containerization &amp; Orchestration
 
 <ul>
 <li>
 Containerize applications using
 
 Docker
 
 and manage workloads using
 
 Kubernetes (EKS)
 
 , ECS, ECR, and Docker Swarm.
 </li>
 <li>
 Implement Kubernetes features including
 
 RBAC, namespaces, ConfigMaps, Secrets
 
 , and ingress controllers.
 </li>
 <li>
 Manage microservices deployments and ensure efficient resource utilization.
 </li>
 </ul>
 
 CI/CD &amp; Automation
 
 <ul>
 <li>
 Build and maintain
 
 CI/CD pipelines
 
 using Azure DevOps, Jenkins, GitHub Actions, Bitbucket, and GitLab.
 </li>
 <li>
 Automate infrastructure provisioning and configuration using
 
 Ansible
 
 and
 
 Terraform
 
 .
 </li>
 <li>
 Develop automation scripts using
 
 Bash and Python
 
 to improve operational efficiency.
 </li>
 </ul>
 
 Monitoring, Logging &amp; APM
 
 <ul>
 <li>
 Implement centralized logging and monitoring using
 
 ELK Stack, Prometheus, Grafana, Nagios, Monit, and Checkmk
 
 .
 </li>
 <li>
 Set up
 
 APM and distributed tracing
 
 using OpenTelemetry.
 </li>
 <li>
 Configure alerts and incident response workflows using tools like
 
 PagerDuty and Slack
 
 .
 </li>
 </ul>
 
 Security &amp; Access Control
 
 <ul>
 <li>
 Implement
 
 Zero Trust security models
 
 with
 
 RBAC and SSO
 
 (Okta/Auth0).
 </li>
 <li>
 Replace static credentials with
 
 short-lived certificates
 
 using
 
 HashiCorp Vault
 
 .
 </li>
 <li>
 Manage SSL/TLS certificates using
 
 Certbot and AWS Certificate Manager
 
 .
 </li>
 <li>
 Configure
 
 WAF, Cloudflare, IAM roles, security groups
 
 , and DNS policies to protect infrastructure.
 </li>
 </ul>
 
 Databases &amp; Backend Support
 
 <ul>
 <li>
 Manage and secure databases including
 
 PostgreSQL, MySQL, MongoDB, Redis
 
 .
 </li>
 <li>
 Implement backup, recovery, and disaster recovery strategies.
 </li>
 <li>
 Provide
 
 L2/L3 support
 
 for production systems in high-traffic environments.
 </li>
 </ul>
 
 Streaming &amp; High-Traffic Systems (Plus)
 
 <ul>
 <li>
 Deploy and manage
 
 live streaming infrastructures
 
 using NGINX-RTMP, FFmpeg, AWS IVS, and CloudFront.
 </li>
 <li>
 Optimize systems for
 
 low-latency streaming
 
 and high concurrent user traffic.
 </li>
 <li>
 Support OTT platforms and large-scale event streaming environments.
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 Must-Have
 
 <ul>
 <li>
 4-5+ years of experience as a
 
 DevOps Engineer / Linux System Administrator
 
 </li>
 <li>
 Strong expertise in
 
 All Cloud services
 
 </li>
 <li>
 Hands-on experience with
 
 Docker, Kubernetes, CI/CD pipelines
 
 </li>
 <li>
 Strong Linux fundamentals (networking, storage, permissions, LVM, SSH)
 </li>
 <li>
 Experience with
 
 monitoring, logging, and alerting systems
 
 </li>
 <li>
 Strong scripting skills (
 
 Bash, Python
 
 )
 </li>
 <li>
 Experience supporting
 
 production systems
 
 with high availability requirements
 </li>
 </ul>
 
 Nice-to-Have / Strong Plus
 
 <ul>
 <li>
 FinTech, OTT, or high-traffic consumer platform experience
 </li>
 <li>
 Experience with
 
 live streaming systems
 
 </li>
 <li>
 Knowledge of
 
 Zero Trust security models
 
 </li>
 <li>
 Experience with
 
 Terraform and infrastructure as code
 
 </li>
 <li>
 Exposure to Java applications, Tomcat, and microservices architectures
 </li>
 </ul>
 
 Education
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Computer Science, Engineering, or related field
 
 </li>
 </ul>
 
 Why Join Us
 
 <ul>
 <li>
 Work on
 
 mission-critical, high-scale systems
 
 </li>
 <li>
 Exposure to
 
 FinTech and media platforms
 
 </li>
 <li>
 Opportunity to architect
 
 secure, scalable cloud environments
 
 </li>
 <li>
 Collaborative and technically driven engineering culture
 </li>
 </ul>
 
 Nice-to-Have / Strong Plus
 
 <ul>
 <li>
 FinTech, OTT, or high-traffic consumer platform experience
 </li>
 <li>
 Experience with
 
 live streaming systems
 
 </li>
 <li>
 Knowledge of
 
 Zero Trust security models
 
 </li>
 <li>
 Experience with
 
 Terraform and infrastructure as code
 
 </li>
 <li>
 Exposure to Java applications, Tomcat, and microservices architectures
 </li>
 </ul>
 
 Education
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Computer Science, Engineering, or related field
 
 </li>
 </ul>
 
 
 
</div>

Senior DevOps Engineer

Explore 413+ Systems support engineer in Islamabad this April. Find roles across top companies and apply now to boost your career.

413 systems support engineer jobs In Islamabad

Infrastructure & Systems Support Engineer

System Engineer

System Engineer

Senior Customer Support Engineer

Customer Support Engineer

Junior Production Support Engineer

Senior DevOps Engineer