project manager

project coordinator

team leader

engineering manager

head of sales

team lead

Evsye Easy Source Cleaning Service

Graduate with- 3-4 years of working experience in a facility management company. Must have proficiency in manpower deployment, skill fitment, and over all workforce management. Must be competent to lead a team. Must be a graduate degree holder in BBA/B.Com and a diploma in Facility Management Services in UAE.

Team Lead (Operation)

PS I Real Estate LLC

PRIMARY PURPOSEThe Compliance Team Lead is responsible for developing, implementing, and maintaining a robust Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) compliance framework that ensures full adherence to applicable laws, regulations, and internal policies. This role will lead and mentor the compliance team, oversee risk management and due diligence processes, and act as the primary advisor to senior management and the board on all AML/CFT matters. The position ensures that the company maintains the highest standards of regulatory compliance, effectively mitigating risks related to money laundering, terrorist financing, and financial crime.RESPONSIBILITIESDevelop, implement, and maintain an effective AML/CFT compliance program with clear policies, procedures, and controls to ensure full regulatory compliance.Update the AML/CFT framework regularly to reflect new laws, regulations, and emerging risks; conduct compliance risk assessments and implement corrective actions as needed.Identify and assess AML/CFT risks related to customers, products, and geographies, ensuring effective mitigation measures are in place.Manage compliance monitoring, testing, and due diligence programs, including enhanced due diligence for PEPs, high-net-worth clients, and complex structures.Ensure due diligence practices meet all legal and regulatory standards, minimizing exposure to financial crime.Train and guide employees on AML/CFT regulations, internal policies, and compliance best practices.Lead, mentor, and supervise the compliance team to ensure effective performance and strong adherence to compliance requirements.Prepare MLRO reports and provide updates to senior management and the board on compliance performance, breaches, and corrective actions.Liaise with regulators, including the Ministry and law enforcement agencies; manage regulatory communications, inspections, and ensure timely and accurate submission of reports and suspicious activity disclosures.Advise senior management on compliance matters, lead investigations into breaches, and oversee implementation of corrective measures.Enhance compliance operations through technology, ensuring effective monitoring, reporting, and transaction analysis.Takes Health, Safety &amp; Environment (HSE) lead in ensuring &ldquo;safe systems of work&rdquo; and &ldquo;safe conditions&rdquo; are in place within area of responsibility.Performs other similar or related duties as required or assigned by management.QUALIFICATIONS &amp; EXPIERENCEEducational Requirements / Qualifications:Bachelor&rsquo;s degree in Law, Finance, Banking or other related in Business field.Experience:5+ years of experience in a similar role.Skills and Competencies:Strong knowledge of AML/CFT laws, regulations, and industry best practices.Expertise in compliance monitoring, risk assessment, and due diligence processes.Proficiency in compliance software, transaction monitoring tools, and reporting systems.Excellent analytical thinking, problem-solving, and attention to detail.Leadership, mentoring, and team management abilities.Sound judgment, integrity, and ethical decision-making.Proactive and adaptable to regulatory changes and emerging compliance risks.Effective communication and interpersonal skills to liaise with regulators, law enforcement, and internal stakeholders.Ability to design and deliver compliance training programs.Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have the ACAMS?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Compliance Team Lead

GuestReady

<div>Join GuestReady as a Guest Excellence Team Lead!
GuestReady is a game-changer in short-term rental and hospitality management, operating in the UK, France, Portugal, Spain, and the UAE. Since 2016, we&rsquo;ve been redefining the industry with cutting-edge technology and top-notch service. Now, we&rsquo;re on the lookout for a Guest Excellence Team Lead to join our Dubai office and provide outstanding support to our guests!
Role Overview
You will be responsible for leading the Guest Excellence team and ensuring the smooth delivery of guest services across all communication platforms, properties, and vendors. This includes managing VIP guest care, handling guest claims and escalations, and coordinating with cross-functional teams, all while maintaining a strong focus on service excellence, operational efficiency, and continuous improvement.
Key Responsibilities &amp; Tasks
Responsibilities
Team Leadership<ul>
<li>
Lead and manage the Guest Excellence team across all shifts to ensure consistent, high-quality service delivery.</li>
<li>
Oversee and schedule field greeters to ensure seamless coordination of in-person guest welcomes.</li>
<li>
Coach, mentor, and train team members to enhance individual performance and elevate service standards.</li>
<li>
Facilitate onboarding for new hires and lead continuous training initiatives for ongoing development.</li> 
<li>
Conduct regular one-on-one coaching sessions and performance evaluations.</li>
<li>
Organize and lead weekly team meetings to review KPIs, share updates, and align on service priorities.</li>
<li>
Serve as acting team lead in the absence of the Housekeeping Manager to maintain leadership continuity.</li>
<li>
Approve team expenditures and authorize guest refunds in accordance with company policies.</li>
</ul>
Operational Management<ul>
<li>
Personally handle VIP guest interactions and complex guest issues to ensure swift, effective resolutions.</li>
<li>
Manage escalated guest communications and claims via phone, email, WhatsApp, Airbnb, Booking.com, and other platforms.</li>
<li>
Investigate and resolve guest claims efficiently and professionally, ensuring clear documentation and follow-through.</li>
<li>
Act as the primary point of contact for internal, cross-functional guest-related matters.</li>
<li>
Coordinate community-level check-in processes with facility and property partners (e.g., Emaar, Damac, Nakheel).</li>
<li>
Oversee access card logistics, including order placement, replacement, and delivery arrangements.</li>
<li>
Collaborate with the Housekeeping Manager to ensure daily cleaning operations meet company standards and SLA compliance.</li>
<li>
Audit cleaning checklists and report damages, missing items, or cleanliness concerns.</li>
<li>
Manage cleaning invoicing, forecasting, and cost control to maintain profitability of in-house cleaning operations.</li>
<li>
Support vendor coordination, including evaluation and onboarding of third-party cleaning partners.</li>
<li>
Represent the Guest Excellence team in internal communications and cross-department collaboration.</li>
<li>
Oversee guest claims and complaint resolution.</li>
</ul>
Strategic Planning<ul>
<li>
Track and analyze service KPIs, including guest satisfaction scores, response times, resolution efficiency, and ticket closure rates.</li>
<li>
Identify recurring issues or process bottlenecks and recommend improvements to enhance the guest experience.</li>
<li>
Develop and implement quality improvement initiatives to strengthen guest satisfaction and operational consistency.</li>
<li>
Support cost optimization in guest service and housekeeping operations through accurate forecasting and resource planning.</li>
<li>
Participate in strategic vendor meetings to ensure service level expectations are consistently met.</li>
<li>
Contribute to the refinement of SOPs and training materials based on operational insights and performance trends.</li>
</ul>
Business Tools Proficiency<ul>
<li>
Utilise task management, team communication, Microsoft Office, Google Suite, and relevant software.</li>
<li>
Demonstrate proficiency in presentation, business analytics, and insights.</li>
</ul>
What You Need to Succeed
 Proven experience in guest services, hospitality, or customer experience leadership. 
Strong coaching and team development skills with a focus on performance improvement. 
Excellent communication and interpersonal skills; capable of de-escalating sensitive situations professionally. 
Proficient in Microsoft Office Suite and/or Google Workspace (Docs, Sheets, Slides, Gmail). 
Familiarity with property management systems, CRM tools, and guest messaging platforms (e.g., Airbnb, Booking.com). 
Strong time management, organizational, and analytical skills. 
Experience in vendor coordination and service-level agreement (SLA) monitoring is preferred. 
Immediate availability is a plus. 
Valid UAE Driver's License required.
Perks &amp; Benefits
 Hybrid work flexibility (balance work &amp; life!). 
Be part of a fast-growing company in the travel industry. 
Join a multicultural, dynamic team. 
Career growth &amp; learning opportunities. 
Comprehensive health insurance. 
Well-being activities &amp; support.
Join Us on This Exciting Journey!
Even if you don&rsquo;t tick every box, we encourage you to apply! If you&rsquo;re 70% the right fit, we&rsquo;d love to hear from you&mdash;skills can be learned, and we&rsquo;re all about growth.
GuestReady is committed to diversity and inclusion. We welcome applicants from all backgrounds, valuing unique talents and perspectives. Let&rsquo;s build something amazing together!</div>

Guest Excellence Team Lead

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 173357
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview of the role:
 
 
 
 To supervise &amp; lead the performance of the BYD retail sales team across stores and pop-up locations, ensuring achievement of sales targets, delivery of exceptional customer experiences, and execution of operational excellence in line with BYD brand standards.
 
 
 
 What you will need:
 
 
 
 Team Leadership/Supervision &amp; Performance
 
 
 <ul>
 <li>
 Lead, coach, and motivate a team of Sales Executives to achieve individual and team sales targets.
 </li>
 <li>
 Monitor daily performance metrics including leads, test drives, and conversions.
 </li>
 <li>
 Conduct regular performance reviews and provide constructive feedback and development plans.
 
 
 </li>
 </ul>
 Customer Experience Management
 
 
 <ul>
 <li>
 Ensure consistent delivery of a premium customer journey across all touchpoints.
 </li>
 <li>
 Resolve escalated customer issues and support the team in complex sales negotiations.
 </li>
 <li>
 Champion a customer-first culture and ensure alignment with BYD brand values.
 
 
 </li>
 </ul>
 Operational Management
 
 
 <ul>
 <li>
 Oversee daily operations of retail stores and pop-ups, ensuring readiness, cleanliness, and compliance with visual merchandising standards.
 </li>
 <li>
 Coordinate with marketing and events teams to support activations and campaigns.
 </li>
 <li>
 Manage inventory levels, vehicle display, and test drive logistics.
 
 
 </li>
 </ul>
 Reporting &amp; Standards
 
 
 <ul>
 <li>
 Track and report on sales performance, customer feedback, and market trends.
 </li>
 <li>
 Provide insights to senior management to support strategic planning and continuous improvement.
 
 
 </li>
 </ul>
 Collaboration
 
 
 <ul>
 <li>
 Liaise with HR, training, and product teams to ensure team readiness and product knowledge.
 </li>
 <li>
 Work closely with aftersales and delivery teams to ensure seamless customer handover.
 
 
 </li>
 </ul>
 
 What you will need:
 
 
 
 Minimum Qualifications and Knowledge:
 
 
 <ul>
 <li>
 Written and spoken English is a must; 2nd language (Arabic/Russian/Mandarin) is beneficial
 </li>
 <li>
 4-5 years sales experience preferability in mid-luxury retail industry
 </li>
 <li>
 1-2 Years supervising/leading teams
 </li>
 <li>
 Valid UAE Driving License
 
 
 </li>
 </ul>
 Job Related Skills and Competencies:
 
 
 <ul>
 <li>
 Excellent interpersonal and communication skills.
 </li>
 <li>
 Passion for customer service and the automotive industry.
 </li>
 <li>
 Upselling skills and ability to create value from new products
 </li>
 <li>
 Exceptional written and spoken communication skills
 </li>
 <li>
 Strong negotiation skills, with evident ability to influence customer choices
 </li>
 <li>
 Excellent planning and scheduling
 </li>
 <li>
 Ability to multitask
 </li>
 <li>
 Understanding and experience with Microsoft Office applications, with proficiency in Microsoft Excel
 
 
 </li>
 </ul>
 Required mindsets and behaviors
 
 
 <ul>
 <li>
 Adherence to Al-Futtaim core values of respect, integrity, collaboration and excellence
 </li>
 <li>
 Charismatic personality that gains customer confidence and trust
 </li>
 <li>
 Established work ethic
 </li>
 <li>
 Adaptive and open to adopting new selling strategies and encompassing feedback
 </li>
 <li>
 Personally accountable for actions
 </li>
 <li>
 Self-motivated and immune to allowing external market forces influence individual performance
 </li>
 <li>
 Results oriented
 </li>
 <li>
 Personally driven to grow and progress within the company
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

BYD Sales Team Lead

Roots Realty

Location: Bay Sqaure, Business Bay, Dubai, UAE Experience Required: Minimum 5 years in Dubai Real Estate (Off-Plan &amp; Secondary)About the Role:A2 Properties is seeking a skilled Real Estate Manager / Team Lead to oversee a team of property consultants specializing in off-plan, secondary, and commercial sales. This is a commission-only role, ideal for an experienced closer and motivator who can drive team performance and achieve sales targets.Key Responsibilities:<ul><li>Lead, train, and motivate a team of real estate agents.</li><li>Manage client relationships and high-value property transactions.</li><li>Oversee daily team activities and ensure target achievement.</li><li>Coordinate with developers and manage exclusive listings.</li><li>Monitor market trends and provide strategic sales insights.</li></ul>Requirements:<ul><li>Minimum 5 years of Dubai real estate experience (leadership experience preferred).</li><li>Deep understanding of off-plan, secondary, and commercial markets.</li><li>Strong leadership, communication, and negotiation skills.</li><li>RERA certification (preferred).</li><li>Self-driven, organized, and result-oriented.</li></ul>What We Offer:<ul><li>High commission structure (no basic salary).</li><li>Access to top developers and exclusive projects.</li><li>Full marketing and admin support.</li><li>Growth opportunities in a performance-based environment.</li></ul>Job Type: Full-time

Real Estate Manager - Team Lead

Keeta

As the Strategic Account Management Lead, you will be responsible for leading and guiding the key account management team in building and maintaining strong, long-lasting relationships with our brand partners. You will oversee the development of strategic account plans, negotiate commertial terms, and and enhance their performance on our platform through exceptional merchants services. Job description: 1. Business Development and Negotiation: Lead team to build and strengthen relationships with key brand partners through strategic engagement and negotiation of mutually beneficial agreements; Utilize exceptional communication skills to interact effectively with senior executives, understanding their needs and aligning our services to their strategic goals. 2. Strategic Account Planning and Execution: Develop and implement a comprehensive key account management strategy that aligns with both company's business goals and brand partners' objectives; Allocate resources effectively to support strategic initiatives and maximize ROI for both the company and our partners; Regularly assess partner performance to optimize their success on our platform through data analysis. 3. Leadership and Team Management: Lead the key account management team by setting clear objectives, providing guidance, and offering professional development opportunities; Define and track key performance indicators (KPIs) for the key account managers to measure success and drive team performances; Foster a culture of excellence and accountability within the team, ensuring all members are equipped to meet and exceed their goals. 4. Cross-functional Collaboration: Collaborate closely with operations, product managers, marketing, customer service, and finance teams to deliver a cohesive and superior service to brand partners. &nbsp;We ll provide: 1. Opportunity to make a significant impact on the growth and success of our company in a new market from day 1. Opportunities for professional development and career growth within a rapidly expanding start-up company. 2. A supportive, collaborative work environment where your contributions will be valued and recognized. A respectful, hardworking and fun team that overcomes challenges and grow together fast. Qualifications: 1. Customer Centric, self motivated and highly commitment to achieving goals and delivering results. 2. Demonstrated business development acumen, capable of engaging effectively with C-level management and articulating complex concepts clearly. 3. Proficient in operational and data analysis, strong business sense and high judgment, with the ability to derive actionable insights and support strategic decision-making. 4. Strong learning ability, with a willingness to continuously acquire new skills and adapt to changing business landscapes. 5. A collaborative team player who contributes positively to the team dynamic, supports colleagues, and enhances team effectiveness through exceptional communication skills. 6. Fluent in both spoken and written English, able to communicate effectively in a global business environment. 7. Candidates who experienced in key account management or have background in the delivery service related industry are preferred.

Strategic Account Manager-Team Lead

wolfis

<div>
<div> Role Overview </div>
<div> </div>
<div>The Sales Team Lead plays a crucial role in driving sales success and customer satisfaction. This position ensures that the sales team is motivated and aligned with the company s broader sales objectives. The Sales Team Lead is responsible for guiding daily sales operations, developing strategic sales initiatives, and ensuring a consistent world class customer service.</div>
<div> </div>
<div> Responsibilities </div>
<ul>
<li>Take ownership of the continuous review and enhancement of sales strategies. Keep sales plans up to date to remain competitive, and adapt to shifting market trends and customer needs. Ensure the team is effectively executing strategies to achieve set targets.</li>
<li>Proactively identify new business opportunities by targeting potential leads and growth sectors. Maintain a strategic approach to building the sales pipeline, ensuring the team consistently delivers strong results.</li>
<li>Lead the charge in setting high standards for customer service by establishing benchmarks for excellence. Regularly monitor and improve customer satisfaction metrics such as Net Promoter Score (NPS) to ensure top-tier service delivery.</li>
<li>Actively address customer questions and concerns, providing accurate and timely responses. Follow up on all inquiries to ensure a seamless customer journey and foster long-term relationships.</li>
<li>Provide shift supervision and on-the-floor leadership as needed, ensuring smooth daily operations.</li>
<li>Deliver training programs for sales specialists to ensure they are equipped with the knowledge and skills required to excel. Take responsibility for mentoring and developing new and existing team members, ensuring they quickly integrate and contribute to team success.</li>
<li>Regularly assist and coach the sales specialists, offering guidance to help them exceed their individual and team sales goals. Consistently monitor performance and provide actionable feedback to drive improvement.</li>
<li>Efficiently manage the intake, distribution, and tracking of all sales leads. Ensure timely follow-up on all customer inquiries, ensuring that potential business opportunities are maximized.</li>
<li>Collaborate closely with the sales team during closing phases to ensure a smooth and successful finalization of deals. Provide hands-on assistance to help the team overcome obstacles and secure sales.</li>
<li>Maintain accurate and up-to-date records of the Stock List, ensuring visibility of current, incomplete, committed, and incoming inventory. Ensure the sales team is well-informed of stock availability to maximize sales opportunities.</li>
</ul>
</div>
<div> </div>
<div> Requirements for the Role </div>
<div>
<div>
<div>
<div>
<ul>
<li>5+ Years of sales experience within the cycling industry. </li>
<li>Demonstrated and proven sales results.</li>
<li>Customer-oriented mindset.</li>
<li>Excellent verbal and written communication skills.</li>
<li>In-depth understanding of company services and its position in the market</li>
<li>Excellent customer care and focus; ability to assess customers needs and provide correct answers, troubleshooting, or method for a positive customer experience.</li>
<li>Ability to multitask, prioritize, and manage time efficiently </li>
<li>Drive to deliver and exceed expectations. </li>
<li>Lead an active lifestyle. </li>
</ul>
</div>
</div>
</div>
<div> </div>
</div>

Sales Team Leader

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