project engineer

sales manager

project manager

project coordinator

it support executive

team lead

Octave

<div>
 Job Location (Short): Dubai, United Arab Emirates
 
 
 Workplace Type: Hybrid
 
 
 Req Id: 1791
 
 
 
 Responsibilities
 
 
 
 Octave is seeking a Team Lead, Industry Consultant.
 
 
 The Pre-Sales Technical Lead reports directly to the Director of Pre-Sales and plays a pivotal role in driving strategic pre-sales engagement across the asset lifecycle for industrial facilities. This position requires a broad understanding of the different phases of the asset lifecycle&mdash;ranging from design to operations&mdash;and the ability to collaborate with Sales, coordinate internal teams, assess opportunities, and identify process gaps. The goal is to enhance customer digital maturity by aligning current work processes with Octave solutions.
 
 
 <ul>
 <li>
 Collaborate with the Sales team to understand customer business needs and define tailored account strategies that align with desired outcomes.
 </li>
 <li>
 Conduct in-depth evaluations and assessments of customer business practices, workflows, and technical environments.
 </li>
 <li>
 Develop actionable recommendations leveraging Octave Solutions to support digital transformation.
 </li>
 <li>
 Translate customer challenges into solution roadmaps, working closely with Solution Consultants, Industry Consultants, and Product teams.
 </li>
 <li>
 Lead pre-sales engagements including workshops, discovery sessions, solution positioning, value articulation, and proposal development.
 </li>
 <li>
 Provide structured and strategic feedback to influence ongoing product strategy and roadmap development.
 </li>
 <li>
 Support the creation of business and functional requirements in response to RFIs/RFPs.
 </li>
 <li>
 Act as a trusted advisor to clients, guiding them on their digital transformation journeys through Octave' capabilities.
 
 
 </li>
 </ul>
 
 Education / Qualifications
 
 
 
 <ul>
 <li>
 Education: Engineering, Business, or equivalent degree.
 </li>
 <li>
 Experience: Approximately 15 years of relevant experience in pre-sales, consulting, or technical leadership roles, particularly within the industrial facilities.
 </li>
 <li>
 Demonstrated success in business development or industry consulting with a focus on digital transformation.
 </li>
 <li>
 Strong understanding of industrial workflows and lifecycle phases across engineering, construction, and operations.
 </li>
 <li>
 Proven ability to interact with all levels of customer stakeholders, including C-level executives.
 </li>
 <li>
 Exceptional communication, interpersonal, and presentation skills.
 </li>
 <li>
 Experience with developing and presenting strategic roadmaps and digital maturity assessments.
 </li>
 <li>
 Fluent in English; Arabic language proficiency is preferred.
 </li>
 <li>
 Comfortable working in a matrixed, multi-national environment.
 </li>
 <li>
 Willingness to travel up to 40% across the EMIA region.
 
 
 </li>
 </ul>
 Why Join Octave?
 
 
 At Octave, we foster innovation and invest in our people. In addition to competitive compensation and benefits, we offer a collaborative, international work environment and opportunities for personal and professional growth.
 
 
 
 About Octave
 
 
 
 Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle &mdash; Design, Build, Operate and Protect &mdash; where performance, safety, and reliability are non-negotiable and failure is not an option.
 
 
 Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.
 
 
 Octave has approximately 7,200 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.
 
 
 
 Why work for Octave?
 
 
 
 All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.
 
 
 
 Everyone is welcome
 
 
 
 At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
 
 
 Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.
 
 
</div>

Team Lead, Industry Consulting

Mashriq Elite Real Estate Development L.L.C

Job Title: Relationship Manager (French/Russian Speaker) HIGH COMMISSIONLocation: Dubai, UAE Employment Type: Full-Time Compensation: Competitive Salary as per the Market + CommissionJob Summary:The Relationship Manager is responsible for driving property sales, managing a team of sales specialists, and achieving revenue targets for off-plan and ready property projects. Reporting to the Head of Sales, the Relationship Manager plays a key role in implementing sales strategies, nurturing client relationships, and ensuring a high-performance sales culture. The ideal candidate will have proven experience in Dubai&rsquo;s real estate market, strong leadership abilities, and a track record of exceeding sales targets.Key Responsibilities:<ul><li>Lead, mentor, and motivate a team of sales executives to achieve individual and team sales targets.</li><li>Manage end-to-end sales processes, including lead management, client engagement, property presentations, negotiations, and deal closures.</li><li>Collaborate with marketing and CRM teams to ensure seamless lead generation, follow-ups, and conversion.</li><li>Monitor and analyze sales performance metrics, providing regular reports to the Head of Sales.</li><li>Build and maintain strong relationships with clients, brokers, and key stakeholders to maximize sales opportunities.</li><li>Conduct regular coaching and performance reviews to enhance the skills and effectiveness of the sales team.</li><li>Ensure adherence to company policies, ethical sales practices, and RERA regulations in all sales activities.</li><li>Participate in property launches, events, and site visits to represent the company and generate business.</li><li>Identify new market opportunities and provide input for sales strategies and business development initiatives.</li><li>Support the development of sales tools, presentations, and marketing materials to improve client engagement.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Real Estate, or related field.</li><li>5&ndash;7 years of real estate sales experience in Dubai, with at least 2&ndash;3 years in a managerial or team-lead role.</li><li>Proven track record of achieving and exceeding sales targets.</li><li>Strong leadership, coaching, and team management skills.</li><li>Excellent communication, negotiation, and presentation abilities.</li><li>In-depth knowledge of Dubai real estate market trends, regulations, and property portfolios.</li><li>Proficiency in CRM systems, sales tracking tools, and MS Office.</li><li>Self-driven, goal-oriented, and able to work under pressure in a fast-paced environment.</li><li>Fluency in English required; Russian &amp; French speaker (mandatory)</li></ul>What We Offer:<ul><li>Competitive salary with attractive commission.</li><li>Career growth opportunities into senior management roles.</li><li>Continuous professional development and team-building support.</li></ul>Join Our Team:As a Sales Manager, you will play a pivotal role in driving the company&rsquo;s sales growth and shaping a high-performing team. This is an exciting opportunity to lead in one of Dubai&rsquo;s most dynamic real estate markets and contribute to the success of an ambitious developer.Pay: AED1.00 - AED2.00 per hourLanguage:<ul><li>French or Russian (Required)</li></ul>Work Location: In person

Relationship Manager - Real Estate Developer Dubai (French & Russian Speaker)

JUSTLIFE

<div>JUSTLIFE &middot; ENGINEERING &middot; DUBAI, UAE
Engineering Lead, Backend &ndash; Dubai
Lead and grow the backend team behind the super app millions across the GCC use to run their homes.
Every month, hundreds of thousands of people across the GCC book a cleaner, a beauty service, a handyman, or a healthcare visit through Justlife.
As we scale across the GCC, we&rsquo;re hiring an engineering lead to represent Engineering in our growing Dubai office and own the backend there. You&rsquo;ll be responsible for our backend engineers, own delivery and technical quality, stay close to the code, and drive how the Dubai team puts AI to work &mdash; working alongside our other engineering leads and reporting to the VP of Engineering. 
 
The Role
You&rsquo;ll lead a delivery team in our new Dubai office &mdash; backend and mobile developers, a product manager, and QAs working as one unit, with backend engineers as your direct reports. You&rsquo;ll own roadmap execution and technical quality, partner day to day with product management, and be the engineering voice in every cross-department conversation in the room.
This is a hands-on leadership role, not a hands-off one. We expect you to set the technical bar, grow the engineers who report to you, and stay close enough to the code to keep the technical thread &mdash; while owning delivery the rest of the business can rely on. 
 
What You&rsquo;ll Do in Your First 6 Months<ul><li>
Build out the Dubai delivery team. Bring backend, mobile, PM, and QA together into one predictable delivery unit, with your backend engineer(s) as direct reports &mdash; and a clear plan to grow the team.</li><li>
Own roadmap execution. Turn the roadmap into shipped releases on a cadence the rest of the business can plan around.</li><li>
Raise technical quality. Set the bar for architecture, code review, and reliability across the backend &mdash; measured, not asserted.</li><li>
Develop your people. Grow the engineers who report to you through clear expectations, structured 1:1s, and real feedback.</li><li>
Be the engineering voice in the room. Make engineering an active, decisive voice in every cross-department discussion in Dubai.</li><li>
Drive AI initiatives. Lead how the Dubai team adopts AI &mdash; in the product and in how the team works day to day.</li></ul>
What We&rsquo;re Looking For
We&rsquo;re hiring a technical leader who still ships &mdash; strong on the engineering craft and genuinely energised by leading people and delivery. Both halves matter equally.
Technical depth (must-haves)<ul><li>
Proficiency in Java.</li><li>
Experience with MVC frameworks such as Spring Boot.</li><li>
Experience with microservices architecture, and a solid grasp of MVC and RESTful services.</li><li>
Strong knowledge of relational and NoSQL databases.</li><li>
Hands-on experience with CI/CD pipelines and containerization.</li><li>
AWS knowledge.</li><li>
A real habit of using AI tools to solve problems and improve how the team works.</li><li>
Still hands-on &mdash; you lead delivery and you still code where it counts.</li></ul>
Leadership &amp; delivery (must-haves)<ul><li>
You&rsquo;ve managed engineers &mdash; owned a team&rsquo;s delivery cadence and been accountable for what shipped.</li><li>
Evidence of growing engineers: setting expectations, running structured 1:1s, giving honest feedback, handling performance.</li><li>
You can turn a roadmap into predictable releases and communicate trade-offs clearly to product and leadership.</li><li>
Genuinely energised by the delivery and people side of engineering management &mdash; not only the technical side.</li><li>
Strong communication skills and stakeholder management&mdash; you represent engineering clearly to product, peer leads, and the leadership team, and keep stakeholders aligned.</li></ul>
Nice-to-haves<ul><li>
Experience building or scaling an engineering team in a fast-growing or startup environment.</li><li>
Background in consumer apps, marketplaces, or service platforms.</li><li>
Experience standing up an engineering presence in a new office or market.</li></ul>
Our Stack<ul><li>
Language &amp; frameworks: Java and PHP; Spring Boot and other MVC frameworks.</li><li>
Architecture: Microservices, MVC, and RESTful services.</li><li>
Data: Relational and NoSQL databases.</li><li>
Infrastructure: AWS, CI/CD pipelines, and containerization.</li><li>
AI: AI tooling built into how we solve problems and improve our processes.</li></ul>
What It&rsquo;s Like Here
You&rsquo;ll join an established engineering leadership team and help grow our Dubai office. Decisions get made in the room, not over email. You&rsquo;ll work directly with product, peer engineering managers, and leadership &mdash; and our co-founders are part of the hiring process, because the people building the company want to meet the people building the product. We work on-site, five days a week, with occasional travel (1&ndash;2 times a year). Our culture runs on one idea: #everydaybetter.
Why Justlife, Why Now
We started in 2015 by digitalising home cleaning in the UAE. Today we operate across 10+ cities, with 200+ full-time employees, 5K+ service professionals, and over 15 million sessions delivered &mdash; and we&rsquo;re one of the region&rsquo;s AI pioneers, building toward the most loved super app for home services in the GCC.
The team that got us here was small. The team you&rsquo;ll build and lead in Dubai is what gets us to 10x. If you still love being close to the code, if you can own delivery and technical quality at once, and if you want to build a team millions of people will rely on &mdash; let&rsquo;s talk. 
We read every application. We respond within 7 business days.
#everydaybetter
TQLjLDmBle</div>

Engineering Lead - Backend

Job Title: Sales Manager (Urdu/Hindi Speaker) HIGH COMMISSIONLocation: Dubai, UAE Employment Type: Full-Time Compensation: Competitive Salary as per the Market + CommissionJob Summary:The Sales Manager is responsible for driving property sales, managing a team of sales specialists, and achieving revenue targets for off-plan and ready property projects. Reporting to the Head of Sales, the Sales Manager plays a key role in implementing sales strategies, nurturing client relationships, and ensuring a high-performance sales culture. The ideal candidate will have proven experience in Dubai&rsquo;s real estate market, strong leadership abilities, and a track record of exceeding sales targets.Key Responsibilities:<ul><li>Lead, mentor, and motivate a team of sales executives to achieve individual and team sales targets.</li><li>Manage end-to-end sales processes, including lead management, client engagement, property presentations, negotiations, and deal closures.</li><li>Collaborate with marketing and CRM teams to ensure seamless lead generation, follow-ups, and conversion.</li><li>Monitor and analyze sales performance metrics, providing regular reports to the Head of Sales.</li><li>Build and maintain strong relationships with clients, brokers, and key stakeholders to maximize sales opportunities.</li><li>Conduct regular coaching and performance reviews to enhance the skills and effectiveness of the sales team.</li><li>Ensure adherence to company policies, ethical sales practices, and RERA regulations in all sales activities.</li><li>Participate in property launches, events, and site visits to represent the company and generate business.</li><li>Identify new market opportunities and provide input for sales strategies and business development initiatives.</li><li>Support the development of sales tools, presentations, and marketing materials to improve client engagement.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Real Estate, or related field.</li><li>5&ndash;7 years of real estate sales experience in Dubai, with at least 2&ndash;3 years in a managerial or team-lead role.</li><li>Proven track record of achieving and exceeding sales targets.</li><li>Strong leadership, coaching, and team management skills.</li><li>Excellent communication, negotiation, and presentation abilities.</li><li>In-depth knowledge of Dubai real estate market trends, regulations, and property portfolios.</li><li>Proficiency in CRM systems, sales tracking tools, and MS Office.</li><li>Self-driven, goal-oriented, and able to work under pressure in a fast-paced environment.</li><li>Fluency in English required; Urdu&amp; Hindi speaker (mandatory)</li></ul>What We Offer:<ul><li>Competitive salary with attractive commission.</li><li>Career growth opportunities into senior management roles.</li><li>Continuous professional development and team-building support.</li></ul>Join Our Team:As a Sales Manager, you will play a pivotal role in driving the company&rsquo;s sales growth and shaping a high-performing team. This is an exciting opportunity to lead in one of Dubai&rsquo;s most dynamic real estate markets and contribute to the success of an ambitious developer.Pay: AED1.00 - AED2.00 per hourLanguage:<ul><li>Urdu or Hindi (Required)</li></ul>Work Location: In person

Sales Manager - Real Estate Developer Dubai (Urdu & Hindi Speaker)

Egis Group

<div><ul><li>Permanent Contract
</li></ul><ul><li>Entry-Level
</li></ul><ul><li>Dubai
</li></ul><ul><li>Technical Engineering</li></ul></div>
 <div>About Us 
Inhabit is a unique, multi-disciplinary team of professionals who are passionate about making a positive contribution to our built environment.
We are a collective of experienced architects, designers, engineers and detailers who work both independently and in partnership to form a holistic approach to the services that we offer. We believe that our respective areas of expertise can be integrated to allow seamless interdisciplinary synergy to create buildings that are more relevant to our evolving society.
We are focused on design-led engineering, providing technical and comprehensive solutions that thoughtfully and creatively consider aesthetics, engineering, cost, procurement, and sustainability driving towards a building that is sensitive and inspirational within its socio-cultural context. 
About the Role 
List of Responsibilities
The Associate forms part of the engineering team within the global structure of the company and assumes general responsibilities that pro-actively contribute to the growth of Fa&ccedil;ade engineering and deisgn capabilities across the globe.
This includes responsibility for all design, engineering, documentation, administration and compliance with project constraints undertaken for Fa&ccedil;ade and all other disciplines. You may lead, develop, and manage a team of up to 5 direct reports. You may also need to fulfil any legal responsibilities commensurate with your position.
The following is an overview of responsibilities and performance standards required of the Fa&ccedil;ade Designer:<ul><li>
Strategic Management</li><li>
Financial Management</li><li>
Marketing and Business Development</li><li>
Staff Management, Mentoring and Training</li><li>
Client Management</li><li>
Project Management</li><li>
Consultancy Function</li><li>
Technical Excellence</li><li>
Personal Growth</li></ul>
Strategic Management
The Associate will contribute to short and long-term regional planning and assist in driving forward the strategy that embodies Inhabit&rsquo;s values, vision, mission and objectives to successfully grow the business including:<ul><li>
Assist in developing the regional business plan aligned to Inhabit strategic plan to be approved by the Regional Director. Assist in setting regional objectives and in preparing and implementing strategies to achieve the business plan. Ensure staff are well informed and up to date on developments that affect them</li><li>
Assist in undertaking regional future workforce planning and projects with an emphasis on growth and innovation.</li></ul>
Financial Management
The Associate shall assist in the proper financial management including:<ul><li>
Assist in the development and implementation of annual budgets and ensure that adequate internal control mechanisms are in place</li><li>
Monitor financial aspects of projects including monthly invoicing to ensure the accuracy and debtor collection</li><li>
Follow up with clients on overdue fees for debtors greater than 90 days</li><li>
Assist in reviewing and monitoring monthly financial reports</li><li>
Assisting in managing business risks by following appropriate risk appraisal procedures prior to signing (and following award of) any consulting commission</li></ul>
Marketing and Business Development
The Associate shall actively participate in the marketing of the practice as a multi-disciplined engineering company and shall achieve agreed targets in all aspects of practice development, including:<ul><li>
Maximise cross-selling opportunities for Inhabit and prepare project proposals to support profit targets including, where necessary, co-ordination of inputs from other disciplines</li><li>
Conduct presentations of proposals for prospective clients and/or projects</li><li>
Raise any challenges in competitive pricing across the region with the Regional Manager and propose solutions</li><li>
Build and expand the client base of Inhabit based on both established, prospective and new client relationships that you secure in the region</li><li>
Network within the Industry to develop industry intelligence, define and implement strategies to meet any challenges</li><li>
Ensure active participation in a broad range of client-focused functions, networking events, conferences, seminars, committees etc. to enhance the professional image of both the Associate and Inhabit</li></ul>
Staff Management, Mentoring and Training
The Associate is responsible for ensuring staff are managed and supported effectively including:<ul><li>
Encourage and role model respectful, supportive and positive engagement and interactions across disciplines/support functions and all other Inhabit offices to support positive culture and drive engagement</li><li>
Identify the deliverables, tasks and activities required for workload throughout all phases of the project to ensure adequate staff resourcing and tools are available to meet project deliverables and expectations</li><li>
Provide technical leadership, guidance, mentoring and support and build and oversee staff technical development to maintain standards and to operate efficiently</li><li>
Ensure staff are following Inhabit&rsquo;s quality management system</li><li>
Hold regular meetings with the Technical Team to discuss scheduling of work in a planned manner including distribution of workload, resources etc. to meet deliverables</li><li>
Assist in setting objectives and standards for the expected performance of staff and encourage regular feedback discussions on project successes and challenges to capture lessons learned</li><li>
Assist in conducting regular and effective Performance Reviews in accordance within Inhabits&rsquo; review system for your direct reports and provide ongoing/regular feedback to foster work performance improvements and promote professional growth of staff</li><li>
Identify training needs of the team to increase their skill level, development and growth</li><li>
Identify training opportunities, both internally and externally including seminars, events, conferences, talks, university lectures, factory visits, construction phase training etc., to assist with the development of the team and to address any knowledge and skill gaps. Support staff writing technical notes from these training opportunities and/or project experiences</li><li>
Encourage and promote Inhabit online materials, technical notes, technical library</li><li>
Communicate regularly and proactively with Senior Management as required to assist the process of managing your work/lifestyle balance and of your team</li><li>
Ensure staff adhere to and are familiar with all Health and Safety requirements and safe work practices</li></ul>
Client Management
The Associate shall continually strengthen client loyalty and gain repeat business by ensuring high-quality service and creative (&lsquo;Leading Edge&rsquo;) solutions to clients by way of:<ul><li>
Communicate with clients to establish their needs and maintain a dialogue throughout the project</li><li>
Monitor feedback from clients and develop and implement action plans for continuous improvement</li><li>
Identify and implement ways to enhance current service offerings, systems and processes from a client and business perspective to maximise Inhabit&rsquo;s competitive advantage</li><li>
Identify and implement ways to enhance internal systems, processes and procedures to improve client satisfaction</li><li>
Be a role model for exceptional favourable record in client response to timeliness, quality of work and high technical standing on projects and manage in conjunction with Project Director/Leader any client complaints</li><li>
Continually aim for repeat and new business from all clients in contact with Inhabit</li></ul>
Project Management
The Associate will provide leadership to ensure the efficient and profitable completion of all tasks and projects under their control whilst ensuring the allocation of adequate resources, excellent technical standards and client satisfaction including:<ul><li>
Provide overall strategy and technical solutions as required for project challenges</li><li>
Undertake or assist the project leaders with negotiation of fees and contracts where appropriate to ensure financial targets are achieved</li><li>
Manage business risks by following appropriate risk appraisal procedures prior to the signing contracts</li><li>
Allocate and manage project personnel to suit programs and project budgets</li><li>
Project lead internally with respective team colleagues to allow deliverables to be issued to client</li><li>
Coordinate and work with the design team to deliver project deliverables</li><li>
Help solve client/project team&rsquo;s problems by lateral thinking and creating innovative solutions</li><li>
Ensure quality outputs and agreed cost/scheduled delivery time frames are met</li><li>
Manage projects, site meetings, design workshops and site inspection as required and/or as project planning stipulates</li><li>
As Project Leader, monitor and report on team performance against agreed timelines, and fees/budgets</li><li>
Oversee the work of Sub Consultants/Contractors and review outputs produced by them</li><li>
Ensure project sheets for each project are undertaken for compliance with project and office QA procedures</li></ul>
Consultancy Function
The Associate shall assist in the consultancy functions including:<ul><li>
Preparation and coordination of expressions of interest, tender submissions and similar consulting proposals</li><li>
Maintain a hands-on approach to the provision of design and engineering, and assist in the co-ordination of other disciplines.</li><li>
Contribute and monitor the design and engineering of curtain wall and cladding systems, as well as specialty systems (i.e., structural glass, cables, ETFE etc.)</li><li>
Oversee engineering computations and structural fa&ccedil;ade analysis, advice and reporting</li><li>
Meet with architects to develop fa&ccedil;ade design concepts, detailing, specifications, and engineering feasibility and coordinate with other project consultants such as Builders, Contractors and Sub Contractors to determine best practice fa&ccedil;ade design outcomes</li><li>
Write and review specifications and schedules to inform and respond to site and construction related queries</li><li>
Review and comment on sub-contractor&rsquo;s shop drawings &amp; calculations, BD submission drawings, fabrication drawings &amp; material submission</li><li>
Follow the general drawing protocols and cad file system set by Inhabit</li><li>
Provide assistance during construction of fa&ccedil;ade systems including attendance mock-up testing, shop drawing reviews and conduct factory &amp; site inspections</li></ul>
Technical Excellence
The Associate shall assume full responsibility for work quality undertaken and ensure quality is adhered to by performing regular checks of your direct reports work and a senior peer review role on projects, including:<ul><li>
Ensure project specific technical duties including engineering, design and project lead roles are effectively managed</li><li>
Identification of technically complex projects and problems that require high level input</li><li>
Undertake provision of concept design, peer review and checking services on projects to assist in maintaining high standards</li><li>
Provide technical assistance and grow the team&rsquo;s capability relating to the weatherproofing and installation of various fa&ccedil;ade systems</li><li>
Assist in developing and growing the BIM capability of the office in conjunction with other team members, aligning Inhabit&rsquo;s capabilities with market expectations\</li><li>
Take necessary action to prevent the occurrence of design documentation and/or quality system non-conformity</li><li>
Ensure all project documentation is maintained to a level as required by Inhabits&rsquo; QA Manager and QA system</li><li>
Endorse and facilitate the quality management system (QMS) and the Business&rsquo;s commitment to quality</li><li>
Conduct all activities in accordance with the quality management system</li></ul>
Personal Attributes:<ul><li>
Attitude and participation towards project, client, team</li><li>
Motivation in role</li><li>
Sense of urgency when appropriate</li><li>
Confidence in role amongst team and clients</li><li>
Desire to achieve high standards, set goals or targets</li><li>
Overall commitment to your position</li><li>
Adaptability and willingness to learn</li><li>
How you apply new skills</li><li>
Team interaction</li><li>
Willingness to help others</li></ul>
Role Capability Profile
Quality &amp; Quantity of Work:<ul><li>
Assures accuracy, thoroughness and reliability of results</li><li>
Meets the workload requirements of the job</li><li>
Is proficient in technical skills required for the job</li><li>
Demonstrates a comprehensive understanding of the knowledge required to complete job responsibilities</li></ul>
Decisions:<ul><li>
Conducts thorough analysis before making decisions</li><li>
Makes sound, logical and timely decisions</li></ul>
Planning &amp; Time Management:<ul><li>
Develops &amp; implements effective action plans</li><li>
Meets deadlines as required</li><li>
Maintains performance under pressure</li><li>
Timesheet efficiency (weekly submission)</li></ul>
Performance Management:<ul><li>
Achieves own objectives</li><li>
Delegates appropriate tasks to appropriate people</li><li>
Gives employees adequate information &amp; authority</li><li>
Follows up progress on delegated projects</li><li>
Provides ongoing feedback and training to employees where relevant</li></ul>
Initiative:<ul><li>
Displays initiative in the position and does not seek unnecessary clarification or instruction</li><li>
Generates and implements worthwhile, practical new ideas and methods</li><li>
Responds effectively to changing needs of the workplace</li></ul>
Relationships:<ul><li>
Interacts appropriately with customers/clients, both internally and externally</li><li>
Displays good interpersonal skills</li><li>
Uses appropriate style to resolve conflict with people at all levels</li><li>
Acts in best interest of the organisation</li></ul>
Communication:<ul><li>
Listens attentively, demonstrates full understanding</li><li>
Oral and written &ndash; expresses ideas effectively</li><li>
Quality of presentations</li><li>
Preparation of internal and external correspondence</li></ul> 
Personal Attributes:<ul><li>
Attitude and participation towards project, client, team</li><li>
Motivation in role</li><li>
Sense of urgency when appropriate</li><li>
Confidence in role amongst team and clients</li><li>
Desire to achieve high standards, set goals or targets</li><li>
Overall commitment to your position</li><li>
Adaptability and willingness to learn</li><li>
How you apply new skills</li><li>
Team interaction</li><li>
Willingness to help others</li></ul> 
What do we need from you 
Bachelor of Architecture or Bachelor of Engineering is preferable.
The candidate shall have a minimum of 10 years' experience in a facade role. 
What's in it for you? 
Other Requirements<ul><li>
Correctly use and maintain Personal Protective Equipment provided</li><li>
Takes reasonable care for the safety of his/her own health and safety and that of other people who may be affected by their conduct in the workplace</li><li>
Seek guidance for all new or modified work procedures to ensure that any hazardous conditions, near misses and injures are reported immediately to Management</li><li>
Participate in compliance training and other environment, health and safety activities as required</li><li>
Abide by the Code of Conduct; this is a minimum standard of behaviour that must be upheld by all employees</li><li>
In addition to the duties set out in this Position Description, you may be expected to perform such other duties as may from time to time be reasonably assigned to you by the Employer</li></ul>
Other Relevant Information<ul><li>
Travel to various work locations throughout Middle East may be required</li><li>
Your duties as set out in this Position Description may from time to time be amended, varied, modified or reassigned by the Employer in accordance with business needs</li></ul></div>

Associate Facade

Sukoon Insurance

<div>
 
 
 Job Summary:
 
 
 <ul>
 <li>
 Efficiently lead the Contact Centre&rsquo;s team to continuously improve Customer Service &amp; Production through consistent delivery of superior customer experience.
 </li>
 <li>
 Support the Contact Centre Head in ensuring adherence to Contact Center Service Standards / SOP&rsquo;s and Department Objectives.
 </li>
 </ul>
 
 
 
 
 
 Job Accountabilities:
 
 
 <ul>
 <li>
 Lead the call centre by developing, implementing and reviewing call centre processes for inbound and outbound operations and related responsibilities and tasks;
 </li>
 <li>
 Drive customer satisfaction by ensuring timely resolution of customer queries and complaints, building relations and gaining credibility, through continuous monitoring of call centre KPIS;
 </li>
 <li>
 Training &amp; Coaching: Maintaining high product knowledge level for all team members resulting is efficient call handling , sales and conversion ratio .
 </li>
 <li>
 Updating team members on Process changes, new product release &amp; system changes.
 </li>
 <li>
 Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
 </li>
 <li>
 Accountable for direct sales in the consumer lines of business;
 </li>
 <li>
 Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
 </li>
 <li>
 Quality Scores : Maintaining high call quality standards through daily guidance , buddy training &amp; calls monitoring.
 </li>
 <li>
 Set and measure performance targets for speed, efficiency, sales and quality;
 </li>
 <li>
 Manage the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations;
 </li>
 <li>
 Set and measure performance targets for speed, efficiency, sales and quality;
 </li>
 <li>
 Monitor random calls to improve quality, minimize errors and track call center agent performance;
 </li>
 <li>
 Organize staffing, including shift patterns and the number of staff required to meet demand;
 </li>
 <li>
 Forecast and analyze data against budget figures on a weekly and/or monthly basis;
 </li>
 <li>
 Manage the complaint management function and ensure adherence to all DHA/HADD laws on complaint handling.
 </li>
 <li>
 Support team development through periodic review, mentoring, counseling, and feedback.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs):
 
 
 <ul>
 <li>
 CC abandoned rate
 </li>
 <li>
 GPW production
 </li>
 <li>
 Team&rsquo;s Product knowledge
 </li>
 <li>
 GPW Production
 </li>
 <li>
 Team&rsquo;s Quality scores
 </li>
 <li>
 Service Excellency &amp; Complaint Management
 </li>
 <li>
 Team&rsquo;s Data Capture &amp; Accuracy
 </li>
 <li>
 MIS &amp; Reporting
 </li>
 <li>
 Initiative
 </li>
 </ul>
 
 
 
 
 
 Skills Required:
 
 
 <ul>
 <li>
 Proven experience as call center manager or similar position.
 </li>
 <li>
 Knowledge of performance evaluation and customer service metrics .
 </li>
 <li>
 Solid understanding of reporting and budgeting procedures.
 </li>
 <li>
 Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.).
 </li>
 <li>
 Proficient in MS Office and call center equipment/software programs.
 </li>
 <li>
 Outstanding communication and interpersonal skills.
 </li>
 <li>
 Excellent organizational and leadership skills with a problem-solving ability.
 </li>
 <li>
 Positive and patient.
 </li>
 <li>
 Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus.
 </li>
 </ul>
 
 
 
 
 
 Education, Experience and Formal/Professional Qualifications:
 
 
 <ul>
 <li>
 Graduate of any bachelor&rsquo;s degree
 </li>
 <li>
 5 years experience in Insurance / Finance industry
 </li>
 <li>
 5 years experience in Call Center /Customer service team lead role
 </li>
 </ul>
 
 
</div>

Manager, Call Center

Saqan

About the Role We&rsquo;re looking for a Senior Engineer to lead our infrastructure, deployments, and team organization. You&rsquo;ll own the entire stack&mdash;from provisioning and securing servers to architecting scalable web applications with Supabase and PostgreSQL, and mentoring the team. This role requires deep expertise in DevOps, CI/CD, full-stack development, and database optimization, with a focus on stability, security, and collaboration.What You&rsquo;ll Be DoingInfrastructure &amp; DevOps<ul><li>Provision, harden, and maintain dedicated/cloud servers (Hetzner/Contabo).</li><li>Ensure 24/7 stability with monitoring (Netdata), firewalls, SSH hardening, and patching.</li><li>Automate deployments (GitHub Actions/GitLab CI) and manage Docker, Nginx, SSL (Let&rsquo;s Encrypt).</li><li>Implement disaster recovery (backups, replication, point-in-time recovery).</li></ul>Web Development<ul><li>Frontend: Build high-performance UIs with React, Next.js (SSR/SSG), TypeScript.</li><li>Backend: Develop scalable APIs (Node.js, Express, REST/GraphQL) with Supabase integration.</li><li>Real-Time: Implement WebSockets (Socket.io), Firebase Cloud Messaging, or WebRTC.</li></ul>Database Management<ul><li>Design, optimize, and manage PostgreSQL databases using Supabase for real-time features, authentication, and storage.</li><li>Use Drizzle ORM for type-safe queries and efficient database interactions.</li></ul>Team Leadership<ul><li>Organize and mentor the development team.</li><li>Establish best practices for code quality, security, and collaboration.</li><li>Streamline workflows to improve productivity and deployment efficiency.</li></ul>What We&rsquo;re Looking ForTechnical Skills<ul><li>Frontend: React, Next.js, TypeScript, Zustand/Redux.</li><li>Backend: Node.js, Express, REST/GraphQL APIs, Supabase.</li><li>Database: PostgreSQL, Supabase, Drizzle ORM.</li><li>Infrastructure: Linux (Ubuntu), Nginx, DNS, Docker, CI/CD.</li><li>Bonus: Redis, WebSockets, Firebase, automated backups, WebRTC.</li></ul>Leadership &amp; Problem-Solving<ul><li>Diagnose and resolve performance bottlenecks (frontend, API, SQL).</li><li>Balance security, speed, and maintainability in all decisions.</li><li>Mentor junior developers and foster a collaborative environment.</li></ul>Work Location: In person

Senior DevOps & Full-Stack Engineer (React, Next.js, Node.js, Infrastructure)

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