assistant manager

operation manager

operations manager

planning manager

production manager

team manager

Foundever

<div>
 
 PURPOSE OF THE JOB
 
 
 
 Responsible for supervising team's performance, ensuring that client's metrics are met, and the morale of the team is charged to drive the team towards success.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 To manage the performance of the team, develop and coach team members when they are carrying out their normal duties.
 </li>
 <li>
 To recognize and reward the contribution of team members in a timely manner so they are motivated and encouraged towards continual excellent quality customer experience.
 </li>
 <li>
 To deal with underperformance cases in a professional, consistent, and timely manner, seeking advice as necessary.
 </li>
 <li>
 To conduct regular 1:1 daily checkpoints and weekly PEPs.
 </li>
 <li>
 Facilitate open discussions with all team members, providing them with feedback on their performance, coaching them on how to improve, and agreeing on and monitoring development plans.
 </li>
 <li>
 To manage the workloads of the team, motivating them to ensure that all KPIs are met.
 </li>
 <li>
 Communicate effectively with the team ensuring that all messages and information are being communicated consistently.
 </li>
 <li>
 Ensure a high standard of code and leadership by being a role model and setting an example for others to follow.
 </li>
 <li>
 To manage client relationships where applicable.
 </li>
 <li>
 To manage the day-to-day activities in the call center with your peers and the OMD team.
 </li>
 <li>
 To ensure that agreed service levels for the support are consistently delivered across all lines of business.
 </li>
 <li>
 To be flexible, independent, and innovative.
 </li>
 <li>
 Communicate with Remote sites and Clients - on a weekly basis.
 
 
 </li>
 </ul>
 
 Quality
 
 
 
 <ul>
 <li>
 To monitor and provide feedback on all transactions (calls, emails, faxes, data entry, case logs) as applicable to current and future business.
 </li>
 <li>
 To provide individual coaching &amp; training to team members where appropriate.
 </li>
 <li>
 Reach targets in respect of quality.
 </li>
 <li>
 Foster a culture of continuous improvement in the account and overall operation.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIRED
 
 
 
 <ul>
 <li>
 Fluency in the English language B2+
 </li>
 <li>
 US or Canadian experiencee is a must
 </li>
 <li>
 Candidates should be qualified for a University Degree level or equivalent
 </li>
 <li>
 Previous Call Centre management experience is a must
 </li>
 <li>
 Knowledge in Microsoft Office &ndash; Word/PowerPoint/Excel.
 </li>
 <li>
 High-level knowledge of PC applications &ndash; Hardware &amp; Software (Preferable).
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Ability to work on one&rsquo;s own initiative and under pressure to achieve results and targets.
 </li>
 <li>
 Demonstrate organizational and time management ability.
 </li>
 <li>
 Professionalism to deal with people management issues as they arise.
 </li>
 <li>
 Good attention to detail is a requirement.
 
 
 </li>
 </ul>
 
 JOB COMPETENCIES
 
 
 
 <ul>
 <li>
 Execution
 </li>
 <li>
 Communication
 </li>
 <li>
 Result Orientation
 </li>
 <li>
 Leadership
 </li>
 <li>
 Customer Focus
 
 
 </li>
 </ul>
 
 SECURITY COMPLIANCE
 
 
 
 Employees must maintain compliance with Foundever's safety, security, and privacy programs. Responsible for being an active participant in the Foundever safety, security, and privacy programs to protect Foundever's business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all Foundever's employees.
 
 
 
 ETHICS COMPLIANCE
 
 
 
 Foundever is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times and are expected to adhere to Foundever's policies on ethics and integrity.
</div>

Team Manager - US Experience

eClerx

<div>
 
 Company &ndash; eClerx
 
 
 Job Title &ndash; Operation Manager
 
 
 Job Location - Qesm El Maadi, Cairo, Egypt
 
 
 Employment Type &ndash; Full-Time
 
 
 Seniority Level &ndash; Mid Senior Level
 
 
 
 
 
 
 Job description :
 
 
 
 
 
 
 
 Primary Responsibilities :
 
 
 <ul>
 <li>
 Manages multiple teams and maintains &amp; improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analysis; managing systems and process improvement and quality assurance programs
 </li>
 <li>
 Ensure Performance Metrics are achieved consistently and all client deliverables met within timelines
 </li>
 <li>
 Prepares performance reports by collecting, analyzing and summarizing data and trends
 </li>
 <li>
 Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
 </li>
 <li>
 Lead client/vendor reviews/calibrations and revert to client/vendor queries on routine issues
 </li>
 <li>
 Provide innovative ideas to optimize internal metrics &amp; ensure critical matrices are met timely
 </li>
 <li>
 Perform audits and quality checks on Team Leads &amp; Floor Supports and provide feedback to them periodically on their performance
 </li>
 <li>
 Ensure cross skilling, perform Training Need Identification for teams and Bottom Quartile Management
 </li>
 <li>
 Hold periodic meetings to discuss operational updates, discuss task delegation and review issues
 </li>
 <li>
 Focus on retention of staff through career mapping &amp; guiding team members
 </li>
 <li>
 Advocate and adhere to organizational policies and procedures and remediation of any major incident
 </li>
 <li>
 Accomplish human resource objectives by recruiting, selecting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures
 </li>
 </ul>
 
 
 Qualification, Experience &amp; Skills :
 
 
 <ul>
 <li>
 Overall experience of 12+ years and should be a graduate or post graduate
 </li>
 <li>
 Proven and successful track record of effective people leadership within a customer relationship management (CRM) environment.
 </li>
 <li>
 Good understanding of CRM, Medallia and contact center best practices.
 </li>
 <li>
 Previous experience in a performance driven environment.
 </li>
 <li>
 Excellent communications skills when writing, speaking and presenting to all stake holders.
 </li>
 <li>
 Strong negotiation, interpersonal, written and oral communications skills &ndash; including presentation skills.
 </li>
 <li>
 Experience in the cable and telephone industry is an asset.
 </li>
 <li>
 He/she must also possess an understanding of the repair process in Telecom and Cable industry
 </li>
 </ul>
 
 
 
 
 
 We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law
 
 
 
 
</div>

Operation Manager

ABEC

<div>
 
 Company Description
 
 
 
 Established in 1989, ABEC was restructured in 2020 to deliver innovative buildings efficiently and provide fully integrated construction service. The company had a wide history of construction projects in various industries in the past, which now decided to take a different route focusing on specific types of buildings.
 
 
 
 Job Description
 
 
 
 
 Strategic Duties
 
 
 
 <ul>
 <li>
 Participate in all strategic company plans.
 </li>
 <li>
 Participate in the business model for the company.
 </li>
 <li>
 Monitors the Business Unit performance against pre-set performance goals.
 
 
 </li>
 </ul>
 
 General Admin Duties
 
 
 
 <ul>
 <li>
 Participation in the Decision to enter into tenders after studying the financial and contractual conditions of the projects &amp; company workload.
 </li>
 <li>
 Assesses risks and makes recommendations based on a thorough analysis of all factors involved in a Tender situation
 </li>
 <li>
 Develop &amp; Share with stakeholders, the Tender strategy in terms of Sub-contractors &amp; Procurement items
 </li>
 <li>
 Selection of suitable sub-contractors and vendors
 </li>
 <li>
 prepare &amp; Review &amp; authorize dry cost and project OH
 </li>
 <li>
 Participate in the decision related to profit &amp; risk
 </li>
 <li>
 Develop &amp; submit accurate and consistent technical &amp; financial bids including required input of relevant departments.
 
 
 </li>
 </ul>
 Technical Duties
 
 
 <ul>
 <li>
 Update project procurement &amp; subcontracts strategy in coordination with GM.
 </li>
 <li>
 Update project vendors &amp; subcontracts list in coordination with GM approval
 </li>
 <li>
 Prepare procurement &amp; sub-contract target costs &amp; obtain GM approval
 </li>
 <li>
 Prepare procurement &amp; sub-contract payment conditions &amp; collaterals &amp; obtain GM approval
 </li>
 <li>
 Ensure all materials and sub-contractors are submitted for approval by or before the approved schedule
 </li>
 <li>
 Ensure all sub-contracts are issued/signed by or before the approved schedule
 </li>
 <li>
 Review &amp; validate POs &amp; subcontracts during the award.
 </li>
 <li>
 Resolves contractual and commercial issues related to operations with sub-contractors
 </li>
 <li>
 Review &amp; validate variation orders for clients, vendors &amp; sub-contractors
 </li>
 <li>
 Lead weekly team workflow meetings.
 </li>
 <li>
 Awareness of staff to-do lists and priorities per team member.
 </li>
 <li>
 Coaches employees on best practices for managing tenders &amp;contracts issues and handling daily issues and tasks
 </li>
 <li>
 Maintain sustainable and productive relationships with existing &amp; potential clients
 </li>
 <li>
 Ensuring commercially related departments' understanding to sub- contractual obligations; reflecting them accurately
 </li>
 <li>
 Work closely with the projects managers; ensure optimum delivery of the project whilst exercising control procurement and management of the supply chain.
 </li>
 <li>
 Manage daily operations effectively.
 </li>
 <li>
 Support business development plans (marketing &ndash; sales &ndash; CRM) and follow up with his team monthly.
 </li>
 <li>
 Update and develop relations with stakeholders for the projects.
 </li>
 <li>
 Prepare a yearly business plan and follow up on it.
 </li>
 <li>
 Prepare all reports related to tenders' target achievement.
 </li>
 <li>
 Prepare &amp; Review and approve all tenders before closing.
 </li>
 <li>
 Prepare project budget and update it by projects control manager and approval from GM.
 </li>
 <li>
 Prepare all tender reports starting from the invitation to the company until closed.
 </li>
 <li>
 Maintain all relations with subcontractors and suppliers.
 
 
 </li>
 </ul>
 Qualifications
 
 
 
 Minimum Required Education
 
 
 
 Bachelor's Degree in Civil or Architecture Engineering.
 
 
 Language Proficiency
 
 
 <ul>
 <li>
 very good in English &amp; Arabic, other language is an asset
 
 
 </li>
 </ul>
 
 Professional Experience
 
 
 
 <ul>
 <li>
 6-8 years of experience in a related field experience.
 
 
 </li>
 </ul>
 
 Skills And Abilities
 
 
 
 <ul>
 <li>
 Leadership skills
 </li>
 <li>
 Planning, organization, and detail orientation
 </li>
 <li>
 Decision Making
 </li>
 <li>
 Team building and collaboration
 </li>
 <li>
 Ability to lead and initiate strategic business plans
 </li>
 <li>
 Conflict resolution skills
 </li>
 <li>
 Negotiating/Influencing Skills
 </li>
 <li>
 Organizing and coordinating skills.
 </li>
 <li>
 Skill in the use of personal computers and related software applications.
 
 
 </li>
 </ul>
 
 Professional Knowledge
 
 
 
 <ul>
 <li>
 Ability to communicate effectively, both orally and in writing.
 </li>
 <li>
 Ability to analyze and solve problems.
 </li>
 <li>
 Ability to gather data, compile information, and prepare reports.
 </li>
 <li>
 Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
 </li>
 </ul>
</div>

Tendering Team Leader

UNOPS

<div>
 
 Application period 26-Oct-2025 to 02-Nov-2025
 
 
 
 
 Functional Responsibilities:
 
 
 
 The Team Assistant will support the work of the Housing, SDG Localization and NUA programme, under the direct supervision of the Programme Officer.
 
 
 
 Responsibilities:
 
 Under the direct supervision of the Programme Officer at UN-Habitat Regional Office for Arab Stats, the Team Assistant is expected to provide the following duties and responsibilities
 
 
 <ul>
 <li>
 Supports strategic partnerships through the production of a variety of routine correspondence, reports, tables, charts, graphs, etc., in accordance with institutional standards.
 </li>
 <li>
 Under the guidance of the supervisor, proofreads written products for completeness and grammatical and typographical accuracy.
 </li>
 <li>
 Maintains calendar/schedules; monitors changes and communicates relevant information to appropriate team members, colleagues and partners.
 </li>
 <li>
 Responds to routine inquiries and information requests, including drafting routine written responses, or routes to appropriate personnel for handling as required.
 </li>
 <li>
 Maintains files (both paper and electronic) and databases for work unit.
 </li>
 <li>
 Updates and maintains large distribution lists; assemble documents, reports and other materials for global dissemination, where possible using electronic formats; coordinates courier services.
 </li>
 <li>
 Performs a variety of administrative duties (e.g. meeting organization, reservations, office supply and equipment orders, etc.), including preparing and/or processing administrative requests/documents (e.g. travel requests, expense claims, vouchers, visa applications, etc.).
 </li>
 <li>
 Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
 </li>
 <li>
 Assists with visualizations and updating information material such as web pages or brochures.
 </li>
 <li>
 Performs other duties as assigned.
 
 
 
 </li>
 </ul>
 
 Work implies frequent interaction with the following:
 
 
 
 Staff in related organizational units across the institution.
 
 
 Colleagues at UN-Habitat country and regional offices
 
 
 Focal points across partner organizations and UN agencies (League of Arab States, UNESCWA, etc.)
 
 
 
 Results Expected:
 
 
 
 Provides general office and administrative support, including accurate and timely production and processing of documents and administrative requirements. Maintains accurate records and/or data. Appropriately applies relevant policies, guidelines, procedures and processes. Recognizes and reports data and other discrepancies. Appropriately applies relevant policies, procedures and processes. Establishes effective working relationships with internal and external contacts at all levels.
 
 
 
 Education/Experience/Language requirements:
 
 
 
 
 Education:
 
 High School Diploma or equivalent.
 
 
 
 Experience:
 
 Experience in general office support or related area is required. Proficiency in MS Office suite is required (MS Word, Excel, PowerPoint). Experience in coordination among multiple teams/partners , Previous experience working with the United Nations or any similar international Organization is desired. Experience is desirable. Working experience within the Arab Region context is an asset.
 
 
 
 Language:
 
 English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written Arabic and English are required. Knowledge of another official United Nations language is an advantage.
 
 Think big. Meet challenges head-on. Help people build better lives.
 
 UNOPS embraces diversity and is committed to equal employment opportunities. Our workforce is made up of people from varied nationalities, cultures and races. They speak a range of languages and have different gender identities, sexual orientations, and abilities.
 
 We encourage women and candidates from underrepresented groups in UNOPS to apply. These include candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities. Click apply and join us!
 
 
 Remarks: Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process.
 
</div>

Team Assistant

Sumerge

<div>
 
 Sumerge's Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers' desires by exploring new technology areas, products, and multi-technology solutions.
 
 
 The Support team takes our deep technical expertise and tailor proficient solutions according to the clients' needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings.
 
 
 Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate solutions to their technical problems.
 
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage and oversee the daily operations by assigning/scheduling work to department members based on competencies.&nbsp;&nbsp;&nbsp;
 </li>
 <li>
 Manage monitoring solution of all the involved layers.&nbsp;
 </li>
 <li>
 Manage client expectations by committing to SLAs, performing quality reviews, and maintaining performance metrics
 </li>
 <li>
 Create and update a periodic proactive maintenance plan for all the involved layers including data, logic, and performance maintenance.&nbsp;
 </li>
 <li>
 Work with the technical sales team to provide proper sizing for the incoming support projects considering the requested scope.&nbsp;
 </li>
 <li>
 Follow up on the financial status of the owned projects.&nbsp;
 </li>
 <li>
 Identify, clearly communicate, and plan how to meet department(tactical)/team goals and define and communicate team members' roles.&nbsp;
 </li>
 <li>
 Identify training and development needs and coaches team members on achieving goals.&nbsp;
 </li>
 <li>
 Recruit and select high performers, develop talent, and recognize performance.&nbsp;
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree of Computer Science or Engineering or a related field
 </li>
 </ul>
 <ul>
 <li>
 9+ years of relevant experience&nbsp;
 </li>
 <li>
 3+ years of people management experience
 </li>
 </ul>
</div>

TechOps & Support Manager

Zeal Group

<div>
 
 About Zeal Group
 
 
 
 Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe 🌎
 
 
 Our offices and presence are spread across Europe, Asia, North &amp; South Africa, Middle East and South America, with our Technology hub located in Cyprus 🚀
 
 
 We are a product and people focused company who are passionate about growth, innovative technology, and collaboration 🙌🏼
 
 
 
 Requirements
 
 
 
 
 
 What you will do on a day to day basis
 
 
 
 <ul>
 <li>
 Maintain customer experience through team member interaction and products presentation
 </li>
 <li>
 Develop and train retail sales team members by conducting daily sales observations, weekly reports and meetings
 </li>
 <li>
 Execution of company standard sales process and procedure
 </li>
 <li>
 Mentor and train sub-ordinates to become top performers and product experts in order to sell Zeal's online trading platform.
 </li>
 <li>
 Supervise actions of Account Executives within his/her department
 </li>
 <li>
 Follow up on CRM records and make sure it is always updated
 </li>
 <li>
 Maintain knowledge of new products, offerings, and company promotions targeting the retail segment.
 </li>
 <li>
 Ensure sales team is meeting call numbers and KPI's on daily, monthly, quarterly basis
 </li>
 <li>
 Demonstrate teamwork by assisting and cooperating with co-workers as needed
 </li>
 <li>
 Communicate effectively
 </li>
 <li>
 Maintain confidentiality of company and all customer records
 </li>
 <li>
 Represent company in areas of public relations like expos, company events, etc
 </li>
 <li>
 Achieve needed results and a high level of sales performance
 </li>
 <li>
 Assist CS team in maintaining KYC documentation
 </li>
 <li>
 Oversee and ensure compliance of all sub-ordinates
 </li>
 <li>
 Conduct Quality Assurance call reviews in a timely manner to better coach the team
 </li>
 <li>
 Recommend new products and services and/or procedural adjustments based on customer needs and market changes.
 </li>
 <li>
 Ensure sales team is achieving sales targets including:
 </li>
 <li>
 No. of Accounts (Lead to Account)
 </li>
 <li>
 No. of Funded Accounts (FTD)
 </li>
 <li>
 Gross Deposits.
 </li>
 <li>
 Client Satisfaction
 </li>
 <li>
 No. of daily calls
 </li>
 <li>
 Quality of calls.
 
 
 
 </li>
 </ul>
 
 What We Expect From You
 
 
 
 <ul>
 <li>
 B.Sc. Degree from any discipline
 </li>
 <li>
 Work Experience Requirement: 5 year of experience in Forex / Insurance / Real estate / Banking / Stock and Commodities Brokerage fields in sales Department
 </li>
 <li>
 3 years of proven record experience in a leadership position managing sales team
 </li>
 <li>
 Professional Key Knowledge Area Requirement:
 </li>
 <li>
 Basic Financial markets knowledge
 </li>
 <li>
 Strong interest in financial markets including FX, Stocks, and Commodities. Skills &amp; Competencies
 </li>
 <li>
 Selling Skills
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Customer orientation
 </li>
 <li>
 Learning flexibility
 </li>
 </ul>
</div>

Sales Manager

Hilton

<div>
 An Assistant Guest Service Manager supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As an Assistant Guest Service Manager, you will support the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. An Assistant Guest Service Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist with the overseeing of the entire Front Office operation to maintain high standards
 </li>
 <li>
 Seek Guest feedback and make operational improvements
 </li>
 <li>
 Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Manage staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Assist in the recruiting, managing, training and developing the Reception Team
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Assistant Guest Services Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Guest Services within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Zamalek Residence
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Assistant Manager

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