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Net2Source (N2S)

<div>
 
 
 Position:
 
 Call Centre Agent-Technical Support
 
 
 
 Work location:
 
 Dubai, UAE
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Handle inbound and outbound calls related to technical inquiries, service requests, and troubleshooting.
 </li>
 <li>
 Diagnose and resolve hardware, software, network, or product-related issues using remote tools and standard procedures.
 </li>
 <li>
 Escalate unresolved or complex issues to higher-level support teams when necessary.
 </li>
 <li>
 Document all customer interactions, reported issues, and resolutions accurately in the ticketing/CRM system.
 </li>
 <li>
 Follow up with customers to ensure issues are fully resolved etc
 </li>
 </ul>
 
 
 
 
 Thank You &amp; Regards,
 
 
 N2S Recruitment Team
 
</div>

Call Centre Agent-Technical Support

techzone technologies llc

We are seeking a skilled Technical Support Engineer to provide 24/7 first-level technical support for fixed access products and services. The ideal candidate will possess strong technical and communication skills to effectively handle and resolve customer issues, ensuring high levels of customer satisfaction and team performance.Key Responsibilities:<ul><li>Provide first-level technical support for fixed access products such as voice, internet, and data circuits.</li><li>Handle technical complaints and resolve customer issues efficiently.</li><li>Utilize technical and communication skills to address customer concerns.</li><li>Operate and troubleshoot using various Network Management Systems (NMS) and applications.</li><li>Maintain proficiency in computer applications such as Excel, Word, Outlook, and PowerPoint.</li><li>Ensure the technical support team meets set KPIs.</li></ul>Qualifications &amp; Skills:<ul><li>Degree/Diploma in IT, Electronics, Telecommunications, Electrical Engineering, or Computer Science.</li><li>Knowledge of GPON technology and fixed access products.</li><li>Basic understanding of routers, switches, and IP networking.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Proficiency in computer applications (Excel, Word, Outlook, PowerPoint).</li><li>Excellent communication skills for customer interaction</li></ul>Job Type: Full-timePay: AED2,200.00 - AED2,500.00 per month

Technical Support Engineer

BlackStone eIT

BlackStone eIT is in search of a dedicated IT Support Specialist to join our dynamic team. This position is essential for managing and resolving technical issues faced by employees and clients alike. As an IT Support Specialist, you will utilize your problem-solving skills and technical knowledge to ensure a seamless IT experience across our organization. Key Responsibilities <ul> <li>Provide first-line support to users facing hardware, software, and network issues.</li> <li>Troubleshoot and resolve incidents in a timely manner to maintain operational efficiency.</li> <li>Document all support requests and outcomes within our ticketing system.</li> <li>Set up and configure computers, printers, and other peripheral devices.</li> <li>Offer user training and guidance on software applications and IT policies.</li> <li>Collaborate with the IT team to enhance and optimize IT processes.</li> <li>Keep abreast of emerging trends in technology and support practices.</li> <li>Assist in IT projects and initiatives as required.</li> </ul>

IT Support

Who we are:GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.What you'll be doing:The Support Engineer will provide technical assistance and troubleshooting for end-users, ensuring the smooth operation of desktop, laptop, and peripheral systems. The role involves resolving hardware and software issues, managing user accounts, and maintaining IT assets and documentation. This position requires a customer-focused professional with strong problem-solving skills and a solid understanding of desktop support tools and technologies. The engineer will collaborate with IT teams to enhance system efficiency and provide a seamless user experience.Job Description:End-User Support: Provide on-site and remote support for desktop/laptop systems, printers, and other peripherals. Address user inquiries, troubleshoot technical issues, and resolve problems in a timely manner.System Maintenance: Perform regular system updates, software installations, and patches. Ensure anti-virus and endpoint security measures are active and up to date.Troubleshooting and Repairs: Diagnose and resolve hardware failures and software malfunctions. Coordinate with vendors for hardware replacements and warranty claims when required.User Account Management: Assist in managing user accounts, permissions, and access to resources in Active Directory or equivalent systems. Support on-boarding and off-boarding processes, ensuring proper IT setup for new and departing employees.Documentation: Maintain records of support tickets, troubleshooting steps, and resolutions. Document IT processes, FAQs, and guides for end-users.IT Asset Management: Track and maintain IT equipment inventory. Support asset deployment and reclamation as needed.Collaboration: Work closely with IT teams to address escalated issues and participate in IT projects. Provide training to users on basic IT processes and tools.Functional/Technical Competencies:Proficiency in Windows OS (7, 10, 11) and/or macOS troubleshooting.Basic networking knowledge (IP, DNS, DHCP, VPN).Familiarity with IT tools like ticketing systems, remote support tools, and monitoring software.Hands-on experience with Active Directory and Office 365 administration.Experience:2 3 years of experience in desktop support, IT helpdesk, or similar roles.

IT Support Engineer (Service Desk)

Parsons

Role Summary The IT Support Technician Dubai, UAE will provide first-level IT support to end users across Parsons Corporation, handling troubleshooting, technical assistance, and issue resolution for hardware, software, and network-related problems. This role is designed for UAE Nationals looking to build their career in IT, with opportunities to gain practical experience and grow within a global engineering and technology-driven organization. Job Details Location: United Arab Emirates Location: Dubai Industry: Information Technology (IT) Function: Help Desk / Technical Support Gender: Any Candidate Nationality: UAE Nationals only Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Provide first-level IT technical support remotely via phone, email, or instant messaging * Troubleshoot and resolve common hardware, software, and peripheral issues for end users * Escalate unresolved issues to senior service desk staff or relevant IT teams * Research solutions for standard software and hardware-related problems * Maintain knowledge of Parsons IT environment, workstation configurations, and associated technologies * Document service requests, resolutions, and outcomes according to company procedures * Support non-business hours operations by providing on-call service during weekends or holidays * Ensure compliance with Parsons IT policies, procedures, and security standards Ideal Profile * Bachelor s degree in IT, Computer Engineering, or a related discipline * 0 1 years of work experience in IT support, help desk, or MIS environment (fresh graduates welcome) * Certifications in Microsoft or Cisco technologies preferred * Strong knowledge of Microsoft operating systems, applications, and personal computer hardware * Familiarity with printers, peripherals, and IT service desk operations * Excellent communication and customer service skills with the ability to resolve issues effectively * Strong problem-solving and analytical abilities Why Join Us * Begin your IT career with Parsons, a global leader in engineering, infrastructure, and technology solutions * Gain valuable hands-on experience in IT support and service desk operations * Competitive salary, benefits, and opportunities for career growth * Be part of a diverse and inclusive workplace committed to employee development * Contribute to innovative projects supported by Parsons advanced IT infrastructure

IT Support Technician UAE Nationals Dubai, UAE

Gulf Indian High School

Key Responsibilities:
<ul>
<li>Manage and provide technical support for a wide range of online student assessments, including: <ul>
<li>CAT4</li>
<li>NGRT-A, NGRT-B, NGRT-C</li>
<li>IBT (International Benchmark Tests)</li>
<li>LOGIQIDS</li>
<li>PASS Surveys</li>
</ul>
</li>
<li>Coordinate with teachers and academic teams to ensure smooth scheduling and execution of digital tests.</li>
</ul>
Digital Tools &amp; Platform Support:
<ul>
<li>Provide full support for MS Teams and Office 365 applications used in teaching and learning.</li>
<li>Assist with onboarding and troubleshooting of digital learning platforms for students and staff.</li>
<li>Provide training and tech support during virtual classes and student tech-enabled activities.</li>
</ul>
ERP System Management:
<ul>
<li>Manage student records, attendance, and academic data through school ERP systems such as DC Netra.</li>
<li>Ensure data accuracy, user accessibility, and reporting functionality.</li>
<li>Coordinate with administration to improve workflow through ERP integration.</li>
</ul>
Documentation &amp; Coordination:
<ul>
<li>Maintain logs of student data, digital assessment usage, and IT service tickets.</li>
<li>Collaborate with academic coordinators and the IT department to align support with school academic calendars.</li>
</ul>

Midis Group

Main Duties and Responsibilities
<ul>
<li>Provide information and support services addressing IT related queries</li>
<li>Strictly follow the SLA for technical issues and update the tickets status in internal and partner portal</li>
<li>Monitor and track the call status and ensure that the technical support team respond to the tickets as per the SLA</li>
<li>Attend to customer complaints as high priority in coordination with the Senior Agent or direct manager</li>
<li>Route inbound calls to the appropriate resources</li>
<li>Guide and inform customers on new products, services and policies</li>
<li>Process orders, forms and application requested by the customers</li>
<li>Review customer accounts and provide updates on billing, shipping, warranties and any other account items</li>
<li>Document all call information and run reports to analyze the call status and problems in coordination with the Senior Agent or direct manager</li>
<li>Remain abreast and fully equipped with latest technology and secure tools</li>
</ul>

Call Center Agent

Explore 8791+ Technical support agent in Dubai this October. Find roles across top companies and apply now to boost your career.

8791 technical support agent jobs IN Dubai

Call Centre Agent-Technical Support

Technical Support Engineer

IT Support

IT Support Engineer (Service Desk)

IT Support Technician UAE Nationals Dubai, UAE

IT Support

Call Center Agent