customer service representative Jobs in Dubai

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technical support agent

Atlantis Resorts

<p>As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.</p><p>Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.</p>

Agent, Information Technology Helpdesk

KERZNER INTERNATIONAL LIMITED

<p>As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.</p>
<p>Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion. </p>

Frank Porter

<p>Frank Porter is looking to hire a Guest Services Agent who can drive a motorbike.</p><p><b>Responsibilities</b></p><p>&middot; Meeting our guests to provide a smooth check-in process</p><p>&middot; Processing deposits via cash/POS at the property</p><p>&middot; Assisting our guests with checkout on their day of departure</p><p>&middot; Completing comprehensive check out and inventory reports of the property to document damage/missing items, repairs or maintenance works</p><p>&middot; Visiting our properties to replace missing items</p><p>&middot; Assist with opening properties for inspections/maintenance works as required</p><p>We are looking for someone who enjoys meeting people, is committed to providing an experience which our guests won&rsquo;t forget. You will also need to have attention to detail and remain calm when under pressure during busy times.</p><p>The salary for this role is 3700 AED per month based on a 6 day shift working week.</p><p>PREFERABLY HAVING PAST EXPERIENCE IN A HOLIDAY HOMES</p><p><b>Requirements</b></p><p>&middot; Demonstrated experience in an operations role</p><p>&middot; Experience of working within the vacation homes rental business/ hospitality industry would be advantageous</p><p>&middot; Excellent command of English</p><p>&middot; Intermediate and above Excel skills</p><p>&middot; Proactive in approach</p><p>&middot; Decision maker who solves problems</p><p>&middot; Experience in coordinating complex scheduling for daily tasks</p><p>&middot; Calm under pressure</p><p>&middot; Demonstrates leadership capabilities</p><p>&middot; Capable of dealing with customers and resolving issues in a timely manner</p><p>&middot; Scheduling experience</p><p>Job Type: Full-time</p><p>Pay: Up to AED3,700.00 per month</p>

GUEST SUPPORT AGENT WITH MOTORBIKE LICENSE

Hilti Group

<div><div><div><div><p>WHAT'S THE ROLE?</p>
<p>The purpose of this role is to provide technical support to our customers and field teams by providing value added engineering services. You will support the field engineering teams by providing engineering calculations, preparation of material take-off and bill of quantities.</p>
<p>WHO IS HILTI?</p>
<p>Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.</p>
<p>WHAT DOES THE ROLE INVOLVE?</p>
<p>As a Technical Support Engineer at Hilti, you will play a key role in providing expert technical assistance and ensuring seamless
<br>
<br>
support for customers and internal teams. Your responsibilities include:<br>
<br>
</p><ul><li>Developing technical expertise within Hilti Stores and Customer Service.
</li><li>Collaborating with Marketing and Project Management to produce high-quality technical documents.
</li><li>Preparing and maintaining Technical Submittals, warranties, consultant comments, and certifications.
</li><li>Updating datasheets, third-party test reports, and other critical documentation.
</li><li>Supporting field teams with Bill of Quantities and Anchor/Rebar designs.
</li><li>Managing and updating the engineering folder with approvals, specifications, and datasheets.
</li><li>Handling certification renewals (ADCE, DEWA, ADCO) and vendor list updates.
</li><li>Providing real-time technical support to customers via phone.
</li></ul>This role ensures technical excellence, compliance, and high-quality engineering documentation while supporting Hilti&rsquo;s commitment to innovation and customer satisfaction.<p></p>
<div><p><b>Hilti stands for innovation. That's why we have doubled our research and development expenditure in the last 7 years.</b></p><b>
</b></div><p>WHAT DO WE OFFER?</p>
<p>Show us what you&rsquo;re made of, and we&rsquo;ll offer you opportunities to move around the business &ndash; to work abroad, experience different job functions and tackle different markets. It&rsquo;s a great way to find the right match for your ambitions and achieve the exciting career you&rsquo;re after.</p>
<p>WHAT YOU NEED IS:</p>
<p></p><ul><li>UAE National with UAE Family Book (to comply with the UAE Emiratization law)
</li><li>Bachelor Degree in structural, civil or mechanical engineering
</li><li>0-2 years of construction experience
</li><li>AutoCAD basic know-how
</li><li>Interest in solving complex engineering problems based on analytical mindset
</li><li>Goal achievement and solution-oriented personality
</li><li>Ability to work in multicultural environment.
</li><li>Efficient oral and written communicator, in English &amp; Arabic (written and verbal)
</li><li>High learning agility, and willing to develop within the Engineering field
</li><li>Willingness to find solutions independent, but ready to follow directions in more complicated situations.
</li><li>Able to manage their time, able to work without tight deadlines as needed
</li><li>Dubai based or willing to relocate or commute from within the UAE.
</li></ul><p></p><p>WHY SHOULD YOU APPLY?</p><br>
<p><br>
Year upon year we are recognized as one of the tops 'Great Place to Work' employers, both globally and locally. And when you meet us, you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you&rsquo;re from.</p>
<p></p><p>We look forward to receiving your application!</p>
</div></div><div><div><p><b>APPLY NOW</b></p>
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Technical Support Engineer (Emiratised Role)

BlackStone eIT

<p>BlackStone eIT is in search of a dedicated <strong>IT Support Specialist</strong> to join our dynamic team. This position is essential for managing and resolving technical issues faced by employees and clients alike. As an IT Support Specialist, you will utilize your problem-solving skills and technical knowledge to ensure a seamless IT experience across our organization.</p> Key Responsibilities <ul> <li>Provide first-line support to users facing hardware, software, and network issues.</li> <li>Troubleshoot and resolve incidents in a timely manner to maintain operational efficiency.</li> <li>Document all support requests and outcomes within our ticketing system.</li> <li>Set up and configure computers, printers, and other peripheral devices.</li> <li>Offer user training and guidance on software applications and IT policies.</li> <li>Collaborate with the IT team to enhance and optimize IT processes.</li> <li>Keep abreast of emerging trends in technology and support practices.</li> <li>Assist in IT projects and initiatives as required.</li> </ul>

IT Support

Parsons

<br><b>Role Summary<br></b>The IT Support Technician   Dubai, UAE will provide first-level IT support to end users across Parsons Corporation, handling troubleshooting, technical assistance, and issue resolution for hardware, software, and network-related problems. This role is designed for UAE Nationals looking to build their career in IT, with opportunities to gain practical experience and grow within a global engineering and technology-driven organization.<br> <br><b>Job Details<br></b>Location: United Arab Emirates<br>Location: Dubai<br>Industry: Information Technology (IT)<br>Function: Help Desk / Technical Support<br>Gender: Any<br>Candidate Nationality: UAE Nationals only<br>Candidate Preferred Location: Any<br>Job Type: Full-time<br> <br><b>What You ll Do<br></b> <br>* Provide first-level IT technical support remotely via phone, email, or instant messaging<br>* Troubleshoot and resolve common hardware, software, and peripheral issues for end users<br>* Escalate unresolved issues to senior service desk staff or relevant IT teams<br>* Research solutions for standard software and hardware-related problems<br>* Maintain knowledge of Parsons  IT environment, workstation configurations, and associated technologies<br>* Document service requests, resolutions, and outcomes according to company procedures<br>* Support non-business hours operations by providing on-call service during weekends or holidays<br>* Ensure compliance with Parsons  IT policies, procedures, and security standards<br> <br><b>Ideal Profile<br></b> <br>* Bachelor s degree in IT, Computer Engineering, or a related discipline<br>* 0 1 years of work experience in IT support, help desk, or MIS environment (fresh graduates welcome)<br>* Certifications in Microsoft or Cisco technologies preferred<br>* Strong knowledge of Microsoft operating systems, applications, and personal computer hardware<br>* Familiarity with printers, peripherals, and IT service desk operations<br>* Excellent communication and customer service skills with the ability to resolve issues effectively<br>* Strong problem-solving and analytical abilities<br> <br><b>Why Join Us<br></b> <br>* Begin your IT career with Parsons, a global leader in engineering, infrastructure, and technology solutions<br>* Gain valuable hands-on experience in IT support and service desk operations<br>* Competitive salary, benefits, and opportunities for career growth<br>* Be part of a diverse and inclusive workplace committed to employee development<br>* Contribute to innovative projects supported by Parsons  advanced IT infrastructure<br> <br><br>

IT Support Technician UAE Nationals Dubai, UAE

Tealium

<div><div><i>When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate.</i></div><div></div><div>
WHO WE ARE</div><div></div><div>
Tealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium&rsquo;s leadership in CDP is translating directly into leadership in enabling enterprise AI strategies. By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale.</div><div></div><div>
More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale.</div><div></div><div>
Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these. We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect.</div><div></div><div>
With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation. Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include:</div><ul><li><div>
A Leader in the 2025 Gartner&reg; Magic Quadrant&trade; for Customer Data Platforms</div></li><li><div>
2025 TrustRadius Award Winner: Buyer&rsquo;s Choice</div></li><li><div>
2024 Invoca Partner Collaboration Award</div></li><li><div>
2024 G2 Leader in Tag Management &amp; Enterprise Data Governance</div></li><li><div>
Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024)</div></li><li><div>
Named on Destination CRM&rsquo;s 2024 Top 100 Technologies List for Sales</div></li><li><div>
Named on the 2024 Best and Brightest in the Nation list</div></li><li><div>
BuiltIn&rsquo;s 2024 Best Place to Work</div></li></ul><div></div><div>
WHAT WE ARE LOOKING FOR</div><div></div><div>
We are seeking a technically skilled, motivated, and customer-focused Technical Support Engineer to provide world-class support and solutions to our customers. The ideal candidate will have a technical background in web technologies, APIs, and digital marketing ecosystems and exceptional problem-solving abilities. This role requires an understanding of our platform's technical components, enabling you to troubleshoot complex issues, implement tailored solutions, and serve as a trusted technical advisor to our customers.</div><div></div><div>
As a Technical Support Engineer, you will be a critical bridge between our software's technical architecture and the client&rsquo;s specific business requirements. You will work closely with customers to configure and optimize their use of Tealium products, ensuring smooth implementation and ongoing success. This includes analyzing and resolving intricate issues, guiding technical integrations, and driving strategic conversations about best practices in the digital marketing and analytics landscape.</div><div></div><div>
Ultimately, our Support Engineers ensure customers adopt Tealium&rsquo;s solutions effectively and maximize the platform's potential to achieve their business goals.</div><div><br>
YOUR DAY TO DAY</div><ul><li><div>
Deliver exceptional customer experiences by providing timely and effective support, ensuring customer satisfaction at every interaction.</div></li><li><div>
Debug and analyze JavaScript code while creating clear and concise example code snippets to guide and assist customers.</div></li><li><div>
Communicate professionally and empathetically with customers through our ticketing system, email, and remote meetings.</div></li><li><div>
Empower customers by delivering thorough enablement sessions, helping them unlock the full value of our products and driving long-term engagement with the platform.</div></li><li><div>
Proactively troubleshoot and resolve complex technical issues, particularly those related to JavaScript tags, APIs, Data Discrepancies, and general front-end code languages, ensuring seamless implementation and performance.</div></li><li><div>
Become an expert in the suite of Tealium products, including but not limited to Tealium IQ, AudienceStream, EventStream, and DataAccess</div></li><li><div>
Contribute to our knowledge base to support both internal and external content</div></li></ul><div></div><div>
WHAT YOU BRING TO TEALIUM</div><ul><li><div>
3-5 years of experience in client-facing and technical skills</div></li><li><div>
Experience with reading, writing, and debugging JavaScript or other similar programming languages</div></li><li><div>
Proficient in web technologies, including web development principles and frameworks.</div></li><li><div>
Hands-on experience with APIs for integrating vendor platforms and expertise with tools such as Browser Developer Tools and Proxy tools for debugging and analysis.</div></li><li><div>
Strong familiarity with business intelligence (BI) tools, databases, and SQL languages</div></li><li><div>
Experience with digital marketing and web analytics platforms such as Adobe Analytics, Google Ads, Salesforce, or similar tools.</div></li><li><div>
Demonstrated ability to efficiently search, interpret, and apply technical documentation to solve problems and implement solutions.</div></li><li><div>
You have a strong understanding of, or a keen desire to learn about, mobile app development and debugging techniques.</div></li><li><div>
Exceptional written and verbal communication skills, with the ability to communicate clearly, concisely, and effectively.</div></li><li><div>
Deeply passionate about troubleshooting and resolving issues, demonstrating meticulous attention to detail.</div></li><li><div>
Familiarity with Tealium products or a solid understanding of the AdTech ecosystem is a plus</div></li></ul><div></div><div>
WAGE TRANSPARENCY</div><div></div><div>
In several countries worldwide, including regions within the EMEA and APJ, employers are required or strongly encouraged to include salary ranges in job postings. While requirements vary by location, transparency is a core value at Tealium. We&rsquo;re committed to providing clear and consistent compensation information to all applicants, regardless of location.</div><div></div><div>
This full-time position offers a base salary range of AED 246,758 to AED 308,447 annually. The final offer is determined by job-related skills, experience, and qualifications. The role may also be eligible for a performance-based bonus and equity options.</div><div></div><div>
#LI-PA1</div><div>
#LI-Remote</div><div>
WHY YOU WANT TO WORK HERE</div><div></div><div>
At Tealium, we don&rsquo;t just offer the ordinary, we provide the extraordinary:</div><ul><li>
Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium</li><li>
Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries</li><li>
Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually</li><li>
Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment</li><li>
Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants</li><li>
Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays</li><li>
Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness</li><li>
Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs</li><li>
Health and Related Benefits Programs, offering market competitive benefits programs</li></ul><div></div><div>
Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.</div><div></div><div>
The highly relevant and differentiated positioning of Tealium&rsquo;s solutions makes this a unique and rewarding career opportunity.</div><div></div><ul><li>Offerings vary by level and location.</li></ul></div>

Technical Support Engineer (Remote - Dubai)

Explore 10000+ Technical support agent in Dubai this November. Find roles across top companies and apply now to boost your career.

10000 technical support agent jobs IN Dubai

Agent, Information Technology Helpdesk

Agent, Information Technology Helpdesk

GUEST SUPPORT AGENT WITH MOTORBIKE LICENSE

Technical Support Engineer (Emiratised Role)

IT Support

IT Support Technician UAE Nationals Dubai, UAE

Technical Support Engineer (Remote - Dubai)