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technical support agent

NICE ONE

<div><p>Are you excited about providing outstanding IT support and eager to help teams stay productive and connected? Join us as an IT Support team member and play a key role in ensuring smooth technical operations at our company. We&rsquo;re looking for candidates from all backgrounds who bring a proactive attitude and a passion for technology to deliver exceptional service in a collaborative environment.
</p><h2 class="jobSectionHeader"><b>
Key Responsibilities &ndash; IT Support, Troubleshooting, and Technical Assistance</b></h2><ul>
<li>Deliver responsive first- and second-line technical support to onsite and remote users, resolving hardware, software, and network issues efficiently.</li>
<li>Monitor IT support requests through the helpdesk system, ensuring timely follow-up, resolution, and accurate documentation of incidents.</li>
<li>Install, configure, and maintain desktops, laptops, printers, conferencing equipment, mobile devices, and approved business applications.</li>
<li>Guide team members through setup and usage of IT systems, security features, and self-service resources to promote digital best practices.</li>
<li>Escalate complex issues to the appropriate teams and track progress to resolution while keeping stakeholders informed.</li>
<li>Support regular hardware/software inventory management, license tracking, and system updates to maintain reliable operations.</li>
<li>Assist with onboarding/offboarding of team members: account creation, access permissions, and deployment of devices/systems.</li>
<li>Champion IT security by reporting threats, educating users on safe practices, and participating in technology improvement initiatives.</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications &amp; Skills &ndash; IT Support, Customer Service, and Technical Troubleshooting</b></h3><ul>
<li>Associate&rsquo;s degree in Information Technology, Computer Science, or a related field &ndash; or equivalent hands-on experience in technical support roles.</li>
<li>At least 1 year of relevant IT support experience in a professional environment.</li>
<li>Working knowledge of Microsoft Windows, Office 365, Active Directory, and common messaging/collaboration tools.</li>
<li>Familiarity with networking fundamentals, computer hardware components, and troubleshooting methodologies.</li>
<li>Effective communication skills in English with a service-oriented mindset and the ability to explain technical concepts to all audiences.</li>
<li>Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks and requests under pressure.</li>
<li>Commitment to inclusivity, team collaboration, and continuous learning in a fast-paced environment.</li>
<li>Industry certifications (such as CompTIA A+, Microsoft, or ITIL) are a plus but not required.</li>
</ul><h4 class="jobSectionHeader"><b>Core Attributes &ndash; Reliability, Initiative, and Teamwork in IT Support</b></h4><ul>
<li>Proactive and resourceful in identifying and solving recurring technical challenges.</li>
<li>Dependable, adaptable, and ready to respond calmly to urgent support needs.</li>
<li>Values accountability and confidentiality in handling company and employee information.</li>
<li>Collaborates effectively with all teams, sharing knowledge and driving improvements in IT support processes.</li>
<li>Keen to expand expertise in new technologies, emerging support tools, and security best practices.</li>
</ul><h5 class="jobSectionHeader"><b>Career Development &ndash; Grow Your IT Support Career</b></h5><ul>
<li>Access to ongoing technical training and opportunities for certification to support your professional development.</li>
<li>Exposure to diverse IT projects and the chance to work with the latest technologies and business applications.</li>
<li>Clear growth paths into specialized roles in IT infrastructure, cybersecurity, systems administration, or technical leadership.</li>
<li>Engaging, supportive environment with recognition for initiative, knowledge sharing, and outstanding customer service.</li>
</ul><h6 class="jobSectionHeader"><b>How to Apply &ndash; Start Your IT Support Journey With Us</b></h6><p>
Ready to make an impact by helping others leverage technology for success? Submit your resume and a brief note about your experience solving technical problems via our online careers portal. Tell us why you&rsquo;re passionate about IT support and how you can contribute to our team&rsquo;s mission. We&rsquo;re excited to learn how your skills and commitment can support our company&rsquo;s technology goals!</p></div>

IT Support

Fortinet

<div><p><b>JOB TITLE: TECHNICAL SUPPORT ENGINEER
</b></p><p><b>LOCATION: Saudi Arabia, Riyadh
</b></p><p><b>ROLES AND RESPONSIBILITIES:
</b></p><ul><li>Providing technical support to Fortinet customers/Partners on Fortinet products (Viz., FortiGate and FortiProxy) through Web/CHAT based and Voice based
</li><li>Collection and analysis of customer network information and to resolve technical issues
</li><li>Recommending corrective actions based on gathered data and its analysis including configuration amendments
</li><li>Running real-time phone or remote troubleshooting sessions with customers
</li><li>Advises/educates engineers/customers within procedural guidelines to ensure a complete solution to their technical or service questions. Recreates, identifies and provides input on unique or recurring customer problems
</li><li>Focusing on delivering a positive customer experience according to FORTINET standards and meeting the KPIs
</li><li>Setup the test environments as necessary for replication of the customer reported issues and provide the documentation on thesesetups
</li><li>Technical documentation
</li></ul><p>REQUIREMENTS:
</p><ul><li>1 and above years of relevant experience in Networking/Networking Security industry
</li><li>Very good knowledge of general networking and Network Security concepts
</li><li>Ability to work independently and / or as a team, based on the circumstances
</li><li>Ability to quickly learn new or unfamiliar technologies and products, independently using training Sessions, documentation and online resources
</li><li>Ability to meet deadlines, goals and objectives
</li><li>Proficient Verbal and written communication skills
</li></ul><p>DESIRED:
</p><ul><li>Having any of industry certificates (NSE 4/NSE7 / CCNA/CCIE/ / PCNSE / JNCIA Etc.)
</li><li>Basic experience with Network and Network security devices &ndash; Firewalls/IPS etc.
</li><li>Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
</li><li>Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
</li><li>Knowledge of VPN, IPSec and SSL VPN
</li></ul><p>EDUCATION:
</p><ul><li>Bachelors / Master&rsquo;s Degree in CSE / Electronics /Electrical / BCA / BSc)
</li><li>Diploma in CSE / B.Tech with considerable experience
</li></ul><p><b>Fortinet (NASDAQ: FTNT) </b>is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure.
</p><p>Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits</p></div><p></p>

Technical Support Engineer - Riyadh, Saudi Arabia

OPSWAT

<div>
 OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world&rsquo;s critical infrastructure and securing our way of life.
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 This position is at our front lines, actively coordinating between engineering, sales, and our customers. You will assist in supporting our catalog of cybersecurity products from troubleshooting issues for clients who have deployed our products to innovating exciting ways to help us always improve our products. Every day will have interesting new problems to solve across our entire technology stack - from hardware and software applications to managing client cases as the go-to expert. You should be excited to learn, teach, and collaborate! The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.
 <br/>
 <br/>
 <strong>
  What You Will Be Doing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides software application &amp; technical support to clients for our product catalog.
  </li>
  <li>
   Consulting with the software development team, internal users, and clients to improve application performance.
  </li>
  <li>
   Documenting new processes and improving existing processes as they come up.
  </li>
  <li>
   Communicate with internal team and supporting teams as necessary.
  </li>
  <li>
   Provides SME Tier 1-2 support on OPSWAT catalog as they exist in client environments.
  </li>
  <li>
   Provides occasional presales and professional service/technical support as needed.
  </li>
  <li>
   Maintains case data in Salesforce and Jira.
  </li>
  <li>
   Reports bugs and flaws to the development team as discovered/encountered.
  </li>
  <li>
   Willing to provide and teach knowledge they have to their team.  Willing to learn and grow with knowledge they may lack.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Need From You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3 to 5 years of experience (remotely and hands on) in overall troubleshooting of application and environment support including complex client environments.
  </li>
  <li>
   Understanding of networking and systems including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, authentication protocols.
  </li>
  <li>
   Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for Linux.
  </li>
  <li>
   Ability to multitask and react well under pressure in a constantly changing, fast-paced environment.
  </li>
  <li>
   Identifies and resolves problems in a timely manner.
  </li>
  <li>
   Strong analytical, organizational, customer service, and written/verbal communication skills with not only your immediate group, but with other internal and customer facing groups.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  It Would Be Nice If You Had
 </strong>
 <br/>
 <br/>
 <ul>
  <li>
   Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for MacOS, Windows Server, Virtualization (VMWare, Hyper-V, Docker, other), Databases (Postgres, SQL, MySQL, other), Email Systems (Exchange, G Suite, other), Cloud (AWS, Azure, Google Cloud, other), Encryption methods (SSL, TLS, Bitlocker, other) Experience at a tier 2/3 support level.
  </li>
  <li>
   Experience with business or homegrown application support including utilizing and understanding API's (REST, other).
  </li>
  <li>
   Experience with cybersecurity tools and software.
  </li>
  <li>
   Experience imaging, configuring, troubleshooting, maintaining, and advising using GUI and CLI for firewalls, routers, switches, hubs, load balancers, servers, desktops, and SAN/NAS. Operation Technology (OT) experience is a plus.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
 <br/>
 <br/>
 Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
</div>


Technical Support Engineer

GE Vernova

<div><h1 class="jobSectionHeader"><b>Job Description Summary</b></h1>
The Early Career Training is a 6-12 months program and it is an investment in young talents where GE Vernova trains fresh graduates who meet the required criteria to perform their traineeship in a GE Vernova business. The traineeship duration varies upon business requirement and will develop the general skills of the trainee and provide on the job knowledge and technical experience. Positions requiring understanding of a concepts, methods and procedures.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
What you&rsquo;ll do</b></p><p><b>
Responsibilities</b></p><ul><li>
Repair wing to wing process management &amp; weekly report out.</li><li>
Outage preparation support, coordinate parts demand and logistics.</li><li>
Follow up on event management &amp; tools issues as they arise and work on resolution.</li><li>
Applicant might be attending customer meetings and site visits.</li><li>
Ability and willingness to travel to customer sites up to 50%.</li><li>
Support on signed contracts execution and service orders digital tools integration.</li><li>
Support sales team on deal structure and leverage experience in demand creation and creating opportunity.</li><li>
Support Commercial Operations team on proposal build-up and cross function management requirements.</li><li>
Connect with marketing team to identify New Products and participate in customer Campaigns.</li><li>
Candidate is expected to rotate between multiple business functions throughout their training (ie, Commercial Operations, Sales, Engineering and Services).</li></ul><p></p><p><b><br>
What you'll bring</b></p><p><b>
Qualifications/Minimum Requirements:</b></p><ul><li>
Fresh graduates up to 2 years of experience.</li><li>
BS Engineering &ndash; Industrial, Mechanical, or Electrical or related engineering background preferred.</li><li>
Basic experience in field operations within electrical or mechanical industries.</li></ul><p><b>
Eligibility Requirements</b></p><ul><li>
The legal right to work in KSA without company sponsorship or time restriction</li></ul><p></p><p><b>
What will make you stand out</b></p><ul><li>
Basic power generation and gas turbine knowledge is preferred.</li><li>
Demonstrated EHS and Quality focus.</li><li>
Demonstrated leadership potential.</li><li>
Record of achievement with a passion to achieve positive business results.</li><li>
Curiosity and desire to learn and expand skill set.</li><li>
Adaptable and open to change.</li><li>
Active listener with good communication skills in English.</li><li>
Strong Proficiency in Microsoft Office applications.</li><li>
Proactive with high level of integrity.</li><li>
Strives to achieve Project goals and Customer satisfaction.</li><li>
A team player with the ability to communicate effectively with crosses functional teams.</li><li>
Displays willingness to work in harsh environments on as needed basis.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>No</p></div></div></div></div></div></div></div></div><p></p>

Early Career Traineeship - Service support

Keeta

<div>
 <p>
  Job Description：
 </p>
 <p>
  As a BD Support Specialist, you will play a key role in enabling the frontline sales team&rsquo;s success by providing timely support, streamlining communication, and driving process improvements. Your responsibilities include:
 </p>
 <p>
  1. Address and resolve frontline sales inquiries efficiently, primarily via the "TT systems"; provide prompt solutions or escalate to relevant contacts for resolution.
 </p>
 <p>
  2. Regularly analyze and document recurring issues faced by the sales team to identify patterns and support proactive problem-solving.
 </p>
 <p>
  3. Establish and maintain effective feedback channels with the frontline sales team, capturing insights to inform strategy and product iterations; contribute to publishing AI product solutions.
 </p>
 <p>
  4. Create and deliver actionable content (e.g., copywriting, graphic design, video production) to communicate frontline intelligence, and develop guidance materials for product tools.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Requirements：
 </p>
 <p>
  1. Fluency in English (both written and verbal) is essential.
 </p>
 <p>
  2. Minimum 1 year of experience in business communication, sales support, or internal stakeholder management.
 </p>
 <p>
  3. Strong skills in copywriting and image editing, with the ability to create clear, engaging content for diverse audiences.
 </p>
 <p>
  4. Excellent communication and presentation skills; proactive in fostering cross-team collaboration and adaptable to changing business needs.
 </p>
 <p>
  5. Proven track record in handling sales inquiries efficiently, with the capacity to manage an average of 10+ issues daily.
 </p>
 <p>
  Job Highlights：
 </p>
 <p>
  1. Join a rapidly growing business with significant potential, offering opportunities to build systems from the ground up and grow alongside the organization.
 </p>
 <p>
  2. Embrace an open, flexible work culture that values diverse development paths and empowers you to leverage your unique strengths.
 </p>
 <p>
  3. Engage in frequent cross-country and cross-team collaboration, gaining international experience and building global professional influence.
 </p>
</div>


Keeta-BD Support Specialist

Imperative Systems, LLC

<p></p><div><div><p>Imperative Systems is a privately-owned company established in 2017 to enable the National Security Community to achieve their critical missions effectively, efficiently and securely. We provide expeditionary mission support, critical infrastructure protection and strategic advisory services on a worldwide basis to support the National Security Community. We are adaptive and agile, in order to meet the emerging needs of our specialized clientele. We strive to build a culture of excellence, to build a team of the best people, equipped with the best skills and technical support to deliver results that exceed expectations, even in the most difficult circumstances.</p><p><b><br>
Overview</b><br>
Imperative Systems is looking for an CEVC Supervisor for a 6 month project in Saudi Arabia. The successful candidate manages and supervises a clearance and employee vetting team consisting of a minimum of two interviewers conducting initial adjudication interviews and continuous vetting processes for non-U.S. citizens seeking employment or access to U.S. personnel, mission, network access, and facilities within the Kingdom of Saudi Arabia.</p><p><b><br>
Essential Duties and Responsibilities</b></p><br>
<ul><li>Manage personnel assigned to CEVC and interview adjudication/vetting schedules<br>
</li>
<li>Maintain records databases on Non-classified Internet Protocol Router Network (NIPR) and Secret Internet Protocol Router (SIPR)<br>
</li>
<li>Liaise with DoD Intelligence organizations in support of Tier 1 background investigations for Foreign Nationals<br>
</li>
<li>Oversee development and implementation of Standard Operating Procedures (SOPs) based on local environment and host nation processes<br>
</li>
<li>Ensure compliance with HSPD-12 directives, Security Executive Agent Directive 4, and Army Regulation 380-67<br>
</li>
<li>Coordinate with Human Resources section (J1) and local program/command entities for newly hired contractor employees requiring access</li><br>
</ul><div></div><br>
<br>
<br>
<h3 class="jobSectionHeader"><b>Benefits</b></h3>
<div>Imperative Systems is an equal opportunity employer. Our personnel are eligible for 401(k) benefits, Health Insurance, Dental, Vision, and Life Insurance benefits, paid leave, and performance based bonuses.<br>
<br>
</div><div></div><br>
<div>We are looking for committed individuals looking to make an impact in a new and growing field.</div></div></div>

CEVC Supervisor

COGNNA

<div><p>We are seeking a technical and customer-focused Onboarding Engineer to join our growing team. This role is central to our customer success mission, responsible for the end-to-end technical integration of new clients into COGNNA's security monitoring Platform. The ideal candidate is a hands-on expert with major SIEM/Security platforms and possesses deep system administration skills across both Linux and Windows environments, enabling them to independently troubleshoot and resolve complex integration challenges.</p><p></p><p><b>
 Key Responsibilities</b></p><p><b>
 Client Onboarding &amp; Implementation:</b></p><ul>
<li>Lead the technical onboarding process for new customers, from initial kick-off to full operational status.</li>
<li>Integrate customer log sources (e.g., firewalls, servers, cloud platforms, applications) with our security data lake.</li>
<li>Develop and configure custom parsers and data connectors to ensure accurate data ingestion and normalization.</li>
</ul><p></p><p><b>&#65039;&zwj; &#65039; System Administration &amp; Troubleshooting:</b></p><ul>
<li>Utilize deep expertise in Linux and Windows Server to troubleshoot agent installations, log forwarding configurations, and connectivity issues directly on customer systems.</li>
<li>Act as the primary technical resource for diagnosing and resolving complex infrastructure and OS-level issues that impede data collection.</li>
<li>Contribute to the continuous improvement of our onboarding processes, creating documentation and automation scripts to increase efficiency.</li></ul><p></p><p><b>
 Security Advisory &amp; Customer Success:</b></p><ul>
<li>Serve as a trusted technical advisor to clients during the onboarding phase, providing guidance on logging best practices and security architecture.</li>
<li>Work closely with the Security Operations Center (SOC) and account managers to ensure a seamless handover of clients upon successful onboarding.</li>
</ul><p><b>Requirements</b></p><p><b>
 Experience:</b></p><ul>
<li>Hands-on experience in a technical cybersecurity role (e.g., SOC Engineer, SIEM Engineer, Security Consultant).</li>
<li>3 + with direct responsibility for technical implementation or support.</li>
<li>Proven experience managing and troubleshooting both Linux (e.g., Ubuntu, CentOS) and Windows Server environments in a production setting.</li>
 </ul><p></p><p><b>Technical Skills:</b></p><ul>
<li>SIEM: Expertise with major SIEM platforms. Experience with systems like Splunk, Microsoft Sentinel, Elastic Search, or QRadar is essential.</li>
<li>Operating Systems: Deep proficiency in system administration, log management, and troubleshooting across Linux and Windows.</li>
<li>Scripting: Proficiency in at least one scripting language (e.g., Python, Bash, PowerShell) for automation and parsing.</li>
<li>Security Concepts: Strong knowledge of network security architecture, cloud security (AWS, Azure, GCP), and security devices (Firewalls, IDS/IPS, EDR).</li>
 </ul><p></p><p><b>Soft Skills:</b></p><ul>
<li>Exceptional problem-solving skills with the ability to work independently.</li>
<li>Strong communication and interpersonal skills, with an ability to articulate technical concepts to diverse audiences.</li>
<li>A proactive, detail-oriented, and self-motivated work ethic.</li>
</ul><p><b>Benefits</b></p><p>
 <b>Impact that Matters</b> &ndash; Build products that shape the future of cybersecurity and protect organizations globally.
 </p><p><b>On-Site Collaboration</b> &ndash; Be at the heart of innovation in our Riyadh office, working side by side with passionate experts.
 </p><p><b>Continuous Growth</b> &ndash; Access to certifications, trainings, and opportunities to sharpen your expertise.
 </p><p><b>Ownership Mindset</b> &ndash; Benefit from our <b>ESOP program</b> and grow with COGNNA&rsquo;s success.
 </p><p><b>Culture of Trust</b> &ndash; We empower talent, encourage ownership, and celebrate real outcomes.</p></div>

Onboarding Engineer

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