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technical support engineer Jobs in Riyadh

technical support engineer

sales support engineer

service desk analyst

customer care - sales specialist Jobs in Riyadh

customer care - sales specialist

technical support agent

Streamax Mena

Technical Support EngineerLocation: Riyadh, KSA Employment Type: Full-timeJob OverviewThe Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to products and services. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and the capability to clearly communicate complex technical information to clients. This role is ideal for individuals who enjoy technical problem-solving in a client-facing environment.Responsibilities<ul><li>Provide advanced troubleshooting and technical support to customers for products and services</li><li>Resolve technical issues via phone, email, and remote access tools</li><li>Act as the primary point of contact for technical inquiries, ensuring timely and effective resolutions</li><li>Accurately log customer issues, actions taken, and resolutions</li><li>Assist with product setup, installation, and configuration for customers</li><li>Guide clients on system usage, features, and best practices</li><li>Collaborate closely with engineering and product teams to resolve complex issues and share customer feedback</li><li>Monitor client systems for potential issues and perform proactive maintenance to minimize downtime</li></ul>Key Requirements<ul><li>3+ years of experience in a technical support role</li><li>Strong proficiency in troubleshooting hardware and software issues, operating systems, network configurations, and device setups</li><li>Experience with databases such as MySQL, SQL Server, and MongoDB</li><li>Familiarity with cloud services including AWS, Azure, and Google Cloud</li><li>Solid understanding of networking protocols (TCP/IP, DNS, HTTP, VPN)</li><li>Experience with remote troubleshooting tools such as TeamViewer and Remote Desktop</li><li>Strong communication skills with the ability to explain technical concepts to non-technical users</li><li>Experience using CRM systems (e.g., Salesforce)</li><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field</li></ul>Interested candidates Apply via our official website : www.streamax.meJob Type: Full-time

Technical Support Engineer

Imou

<div>
 
 We are currently searching for a
 
 Technical Support Engineer
 
 to support our business development in Saudi Arabia
 
 .
 
 This is for our Smart Home brand IMOU (Pronounced: I-Moe).
 
 
 
 
 
 
 1, Who Are We?
 
 
 
 IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security &amp; Smart Home.
 
 
 Set up as a subsidiary of Dahua Group which is the second largest surveillance &amp; security manufacturer in the world, IMOU has been established to make smart home security &amp; technology much easier to operate/use. IMOU&rsquo;s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage &amp; Cloud.
 
 
 Our mission is to make Smart Home more affordable, effortless to use &amp; easily accessible to our customers.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 1.Offline and online training work
 
 <ul>
 <li>
 Trainees: sales team, distributors, resellers, installers, and promoters.
 </li>
 <li>
 Typical training scenarios: new product launches, new customer development, quarterly regular training
 </li>
 </ul>
 
 2.Online technical question answering
 
 <ul>
 <li>
 Service objects: distributors, resellers and installers
 </li>
 <li>
 Deal with typical problems: installation problems, links, video playback, etc.
 </li>
 <li>
 Processing method: Facebook, phone, chat software.
 </li>
 </ul>
 
 3.Offline technical support
 
 <ul>
 <li>
 Service object: distributors, resellers and installers
 </li>
 <li>
 Typical scenario: Resolve technical problems on site and resolve product quality issues
 </li>
 </ul>
 
 4.Translation
 
 <ul>
 <li>
 Sorting out localized user guidance materials
 </li>
 <li>
 General issues, quick installation manuals in local language, and operation video shooting
 </li>
 </ul>
 
 5.Product promotion
 
 <ul>
 <li>
 Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions,
 </li>
 <li>
 Main role: product presentation, technical solutions, sample booth setting
 </li>
 </ul>
 
 6.App operation and promotion:
 
 <ul>
 <li>
 Partner App: update the product material, promote the App to resellers and installers
 </li>
 </ul>
 
 
 Job Requirement
 
 
 <ul>
 <li>
 3-year experience in the technical support position .
 </li>
 <li>
 Have deep knowledge in IT/CCTV/Technology products.
 </li>
 <li>
 Familiar with CCTV ,smart home ,wifi Camera industry.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor degree of technical or related field;
 </li>
 <li>
 Good English and Arabic reading, writing and speaking;
 </li>
 <li>
 Good interpersonal, written oral communication and presentation skills;
 </li>
 <li>
 Customer-oriented;
 </li>
 <li>
 Accustomed to frequent business trips.
 </li>
 </ul>
 
 
</div>

MASTER-WORKS

<div>Own and govern the end-to-end support operating model for AI and enterprise technology solutions, ensuring stable operations post-handover through clearly defined SLAs, disciplined support processes, and professional client communicationKey Responsibilities1. Support Governance &amp; SLA Ownership<ul><li>
Define, finalize, and enforce Support SLAs covering:</li><li><ul><li>
Coverage windows</li><li>
Response and resolution times</li><li>
Escalation levels and responsibilities</li></ul></li><li>
Ensure SLAs are aligned with contracts, CoCs, and client expectations, not assumed verbally.</li><li>
Act as the single owner of support accountability, eliminating ambiguity between PMs, technical teams, and clients.</li></ul>
2. ITIL-Aligned Support Operations<ul><li>
Establish and manage ITIL-based support workflows, including:</li><li><ul><li>
Incident management</li><li>
Service request handling</li><li>
Escalation and major incident management</li><li>
Root Cause Analysis (RCA)</li></ul></li><li>
Implement a structured ticketing, triage, and prioritization model between internal teams and clients.</li><li>
Prevent ad-hoc, informal support requests bypassing agreed processes.</li></ul>
3. Client Communication &amp; Escalation Control<ul><li>
Lead all client-facing support communications with clarity, professionalism, and control.</li><li>
Manage high-pressure incidents without disrupting project delivery or executive bandwidth.</li><li>
Ensure escalations are:</li><li><ul><li>
Evidence-based</li><li>
SLA-referenced</li><li>
Clearly actioned with owners and timelines</li></ul></li></ul>
4. Support Execution &amp; Team Leadership<ul><li>
Lead and coordinate the technical support team to ensure:</li><li><ul><li>
Timely response and resolution</li><li>
Consistent communication standards</li><li>
Clear handover between shifts and teams</li></ul></li><li>
Act as the operational bridge between:</li><li><ul><li>
Support</li><li>
Engineering / AI teams</li><li>
PMO (when delivery impact exists)</li></ul></li></ul>
5. Reporting &amp; Continuous Improvement<ul><li>
Produce support performance reports, including:</li><li><ul><li>
SLA compliance</li><li>
Incident trends and recurring issues</li><li>
Root causes and corrective actions</li></ul></li><li>
Drive continuous improvement initiatives to:</li><li><ul><li>
Reduce recurring incidents</li><li>
Improve system stability</li><li>
Enhance client satisfaction</li></ul></li></ul>
6. Knowledge Management &amp; Readiness<ul><li>
Establish and maintain a support knowledge base, including:</li><li><ul><li>
Known issues</li><li>
Workarounds</li><li>
Escalation guides</li></ul></li><li>
Ensure support readiness before go-live:</li><li><ul><li>
System handover completed</li><li>
Documentation validated</li><li>
Support scope clearly defined</li></ul></li></ul> 
 
 
Requirements 
Qualifications &amp; Experience<ul><li>
Proven experience leading technical support operations for enterprise or mission-critical technology solutions.</li><li>
Strong background in ITIL service management and operational governance.</li><li>
Demonstrated ability to manage stakeholders and clients under pressure without loss of control or accountability.</li><li>
Experience supporting AI platforms, data platforms, or complex integrated systems is a strong advantage.</li></ul>
Required Certifications<ul><li>
ITIL &ndash; Mandatory</li><li>
ISO/IEC 20000 &ndash; Preferred</li></ul>
Language Requirements<ul><li>
Arabic speaker with strong spoken and written English, capable of managing bilingual client communications and reports.</li></ul></div>

Technical Support Lead - AI Projects

NovaStar Financial

Key Responsibilities：● Provide technical support and consultation to customers.● Share documentation, software updates, and instructions.● Visit customer sites for hands-on support.● Collect industry trends and customer feedback to improve products and services.Qualifications：● Strong knowledge of electronics, IT, or networking, with hands-on system debugging experience.● Experience with LED display control, video processing, or Pro-AV systems preferred.● Proficient in software operation and device configuration.Job Types: Full-time, Contract Contract length: 24 monthsPay: ﷼15,000.00 - ﷼30,000.00 per monthWork Location: In person

GVS Cargo and Logistics

Hiring: Customs Clearance Agent &ndash; Saudi ArabiaWe are currently looking for an experienced Customs Clearance Agent to join our team in:Location: Dammam/RiyadhSalary: SAR 5,500 &ndash; SAR 7,500 (based on experience)Job Requirements:<ul><li>Proven experience as a Customs Clearance Agent in Saudi Arabia</li></ul><ul><li>Strong knowledge of Saudi customs regulations and procedures</li></ul><ul><li>Ability to handle online customs processing through Fasah (Fasah.sa)</li></ul><ul><li>Experience in handling Maqasa procedures</li></ul><ul><li>Knowledgeable in preparing and processing import/export documents</li></ul><ul><li>Familiar with customs documentation, approvals, and clearance workflow</li></ul><ul><li>Ability to coordinate with shipping lines, transporters, and government authorities</li></ul><ul><li>Good English communication skills (Arabic is a plus)</li></ul>Responsibilities:<ul><li>Process and submit customs declarations through Fasah</li></ul><ul><li>Ensure accurate documentation and compliance with Saudi customs laws</li></ul><ul><li>Manage Maqasa transactions and related procedures</li></ul><ul><li>Coordinate shipment clearance and resolve any customs-related issues</li></ul><ul><li>Maintain proper records of all customs transactions</li></ul>Application Process:<ul><li>Step 1: Fill out the application form using the link below (initial screening stage)</li></ul>Application Link: https://forms.gle/nzKEpZJxbKVGGV2Q9<ul><li>Step 2: Send your updated CV to hr@gvs-bh.com</li></ul>Subject Line: Application for Customs Clearance Agent &ndash; Preferred LocationJob Type: Full-timePay: ﷼5,500.00 - ﷼7,500.00 per month

Customs Clearance Agent – Riyadh/Dammam

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
What you&rsquo;ll build: 
This role is for a developer who builds AI solutions that reach production and operate reliably in enterprise environments. You will work with AI architects and data engineers within a growing AI practice. You will design and implement AI applications, agent-based workflows, and integrations across SAP landscapes, working from solution design through to deployment. 
What you bring: 
<ul><li>
3&ndash;5 years in software engineering, AI development, or equivalent experience delivering AI or data-driven solutions used in real environments.</li><li>
Experience building AI applications such as LLM-based solutions, RAG pipelines, or intelligent automation workflows. Familiarity with AI frameworks such as LangChain, LlamaIndex, or similar tools.</li><li>
Experience developing applications using languages commonly used in AI development. Python experience is strongly recommended. Experience with APIs, microservices, and containerisation is beneficial.</li><li>
Exposure to SAP BTP or similar enterprise cloud platforms is beneficial and will be developed on the job. /
Deep SAP platform knowledge is valuable but not the gating factor.</li></ul> 
What Success Looks Like<ul><li><div><ul><li>
AI applications operate reliably in production environments.</li><li>
Agent-based workflows support real business processes.</li><li>
Code and components are reusable across projects.</li><li>
Architecture transitions smoothly into implementation.</li><li>
Customers actively use the AI capabilities delivered.</li></ul></div></li></ul> 
Where you belong: 
AI Application Development (core focus):<ul><li><div><ul><li>
Build and deploy production-grade AI applications.</li><li>
Activate SAP Business AI capabilities and extend them with custom AI solutions where needed.</li><li>
Implement ML, GenAI, and RAG workflows for enterprise use cases.</li><li>
Containerise and deploy AI services using Docker or similar technologies.</li><li>
Build reusable AI components and accelerators.</li></ul></div></li></ul>
Agent-Based AI Development:<ul><li><div><ul><li>
Design and implement agent-based AI workflows.</li><li>
Implement orchestration patterns for multi-step or multi-agent scenarios, including MCP where relevant.</li><li>
Apply prompt engineering techniques to improve reliability and performance of LLM-based solutions.</li><li>
Evaluate and integrate open-source and proprietary LLMs.</li></ul></div></li></ul>
SAP Platform Integration:<ul><li><div><ul><li>
Integrate AI services with SAP BTP and SAP applications.</li><li>
Connect AI solutions with enterprise data platforms and cloud environments where required.</li></ul></div></li></ul>
Engineering and Model Lifecycle:<ul><li><div><ul><li>
Implement pipelines supporting testing, deployment, and operation of AI services.</li><li>
Contribute to monitoring, versioning, and lifecycle management of AI solutions.</li><li>
Maintain clean, maintainable code and documentation.</li></ul></div></li></ul><div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 448415 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 90% | Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid</div>

AI Developer (One-Year Fixed Term contract)

Adree

<div>Role Summary
Build and standardize enterprise CI/CD and platform automation using Azure DevOps Server, integrating security scanning, artifact management, IaC, GitOps delivery to OpenShift/Kubernetes, and monitoring readiness.
Key Responsibilities
<ul><li>Configure project boards to track security vulnerabilities as work items, ensuring compliance is part of the sprint backlog and SDLC.</li><li>Manage secure Git repositories, enforce branch policies (e.g., mandatory pull request reviews), and monitor for secret leakage.</li><li>Implement reusable pipeline templates and shared libraries in Azure DevOps Server.</li><li>Integrate JFrog Artifactory for NuGet/Maven/NPM/Gradle/Docker artifacts.</li><li>Embed Fortify SAST/DAST scanning stages and policy-based gating.</li><li>Implement secrets integration using HashiCorp Vault and access patterns aligned with SecurEnvoy MFA.</li><li>Expertise in containerization and orchestration technologies, specifically Kubernetes and Docker.</li><li>Provision environments using Terraform (IaC) and configuration via Ansible.</li><li>Familiarity with scripting/programming languages (e.g., Python, Bash, PowerShell) for automation tasks.</li><li>Enable GitOps deployment using Argo CD to OpenShift/Kubernetes.</li><li>Integrate monitoring hooks (AppDynamics/BMC/Azure Monitoring) and contribute to runbooks.</li></ul> 
Requirements 
Required Experience
6&ndash;10+ years DevOps/SRE experience with enterprise CI/CD. Government/regulatory sector experience is a plus. Strong hands-on production delivery exposure (not only labs).
Technical Skills
CI/CD pipeline engineering, agent pools, branching strategies, secure pipeline patterns, containerization (Docker), K8s/OpenShift, IAC, Linux, and scripting, Integrate with Open Text Security tools, Manage 3rd party Libraries, Integrate with Testing Automation tools
Soft Skills
Cross-team collaboration with developers, security, and QA; coaching mindset; strong documentation and ownership.
Core Skills / Tooling
Azure DevOps Server, JFrog Artifactory, Fortify SCA, HashiCorp Vault, Terraform, Ansible, OpenShift/Kubernetes, Argo CD, Sigstore/Envoy MFA (plus), and monitoring (AppDynamics/BMC/Azure Monitoring).</div>

Senior Devops Engineer

Explore 1630+ Technical support agent in Riyadh this March. Find roles across top companies and apply now to boost your career.

1630 technical support agent jobs In Riyadh

Technical Support Engineer

Technical Support Engineer

Technical Support Lead - AI Projects

Technical Support Engineer

Customs Clearance Agent – Riyadh/Dammam

AI Developer (One-Year Fixed Term contract)

Senior Devops Engineer