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technical support engineer i

Heritage Insurance

<div><p><b>Join a Top Tampa-Based P&amp;C Insurance Carrier</b></p><p>
Are you passionate about technology and helping people solve problems? Join a growing, innovative Property &amp; Casualty insurance carrier headquartered in the heart of Tampa&rsquo;s vibrant Westshore District&mdash;just minutes from the airport and International Plaza.</p><p>
At <b>Heritage Companies</b>, we offer more than just a job&mdash;we provide a collaborative, people-first culture, strong career growth opportunities, and a highly competitive compensation and benefits package designed to support you and your future.</p><p>
 Learn more about us: <b>www.heritagepci.com</b><br>
 Connect with us on LinkedIn: <b>Heritage Insurance https://www.linkedin.com/company/the-heritage-companies/</b></p><p><b>
What You&rsquo;ll Do</b></p><p>
As a <b>Technical Support Engineer I</b>, you&rsquo;ll serve as a key point of contact for end users across the organization, delivering hands-on technical support and ensuring a seamless technology experience. This is a great opportunity for someone early in their IT career who thrives in a fast-paced, team-oriented environment.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Provide first-level technical support via phone, email, and in person</li><li>
Troubleshoot and resolve hardware issues (desktops, laptops, printers, and peripherals)</li><li>
Install, configure, and maintain end-user workstations and software</li><li>
Perform password resets and user access support</li><li>
Diagnose and resolve workstation and application issues quickly and accurately</li><li>
Document incidents, solutions, and processes within ticketing systems</li><li>
Support moves, additions, and changes across the organization</li><li>
Collaborate with team members to ensure timely resolution of technical issues</li><li>
Participate in after-hours or weekend support as needed</li></ul><p><b>
What You Bring</b></p><p>
We&rsquo;re looking for a motivated, customer-focused professional who enjoys solving problems and learning new technologies.</p><p><b>
Qualifications:</b></p><ul><li>
High School Diploma or GED required</li><li>
Associate&rsquo;s or technical degree preferred; Bachelor&rsquo;s degree a plus</li><li>
Certifications such as CompTIA and/or Microsoft are highly valued</li><li>
Proficiency in Microsoft Office and general desktop support tools</li><li>
Strong troubleshooting, analytical, and problem-solving skills</li><li>
Excellent communication and interpersonal abilities</li><li>
Demonstrated commitment to delivering outstanding customer service</li></ul><p><b>
What Sets You Apart</b></p><ul><li>
Strong sense of urgency and ability to prioritize effectively</li><li>
A team-first mindset with a collaborative approach</li><li>
Curiosity and eagerness to learn new technologies</li><li>
Ability to stay calm and professional under pressure</li></ul><p><b>
Why Join Us?</b></p><ul><li><b>
Prime Tampa Location</b> &ndash; Work in the Westshore District, near top dining, shopping, and Tampa International Airport</li><li><b>
Competitive Compensation &amp; Benefits</b> &ndash; Comprehensive health, retirement, and more</li><li><b>
Career Growth</b> &ndash; Clear pathways for advancement within a growing organization</li><li><b>
Culture That Gives Back</b> &ndash; We&rsquo;re proud to support our community and foster a positive, engaging workplace</li></ul><p><b>
Additional Information</b></p><p>
All offers of employment are contingent upon successful completion of a background check (additional screenings may apply based on role requirements).</p><p>
This description is intended to outline the general nature of the role and is not a comprehensive list of all responsibilities. Duties may evolve based on business needs.</p><p><b>
Equal Opportunity Employer</b></p><p>
Heritage Insurance is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on any legally protected basis.</p></div><p></p>

Technical Support Engineer I

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>Network Engineer</div><br>
<div><br>
</div><div>&bull; Resolve moderately complex problems/projects through analysis, technical experience, and precedents; provide analysis for more complex issues, escalating as appropriate &bull; Participate in testing activities, including the creation and execution of basic test scripts and evaluating results for possible enhancements
</div><ul><li> Complete control activities (risk, self-assessment, COB, audit, etc.) and makes recommendations for enhancements
</li></ul><ul><li> Collect and organize requirements for hardware acquisition and deployment activities
</li></ul><ul><li> Gather, compile and synthesize information regarding technology processes or systems; create and prepare reports
</li></ul><ul><li> Assist in systems implementation/enhancements and post implementation activities
</li></ul><ul><li> Reach solutions through technical experience and precedents
</li></ul><ul><li> Exchange ideas and information in a concise and clear manner
</li></ul><ul><li> Has the ability to operate with a limited level of direct supervision
</li></ul><ul><li> Can exercise independence of judgement and autonomy
</li></ul><ul><li> Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding group, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><br>
<div><br>
</div><div>Qualifications:
</div><ul><li> 2-5 years of experience in a Technology Infrastructure role (education/professional) with demonstrated knowledge of operational process change and improvement
</li></ul><ul><li> Effective written and verbal communication skills
</li></ul><ul><li> Effective analytic/diagnostic skills
</li></ul><ul><li> Ability to communicate technical concepts to non-technical audience
</li></ul><ul><li> Ability to work with virtual and in-person teams, and work under pressure or to a deadline</li></ul><br>
<div><br>
</div><div>Salary Range- $75,000-$80,000 a year
</div><div>#LI-SP3
</div><div>#LI-VX1
</div></div></div></div><div><div><div><b>Location</b></div>
<div>Tampa, FL</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Engineer</div>
</div><div><div><b>Job Id</b></div>
<div>404981</div>
</div><div><div><b>Desired Skills</b></div>
<div>Network Engineer</div>
</div><div><div><b>Salary Range</b></div>
<div>$75,000-$80,000 a year</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMPUTER SCIENCE</div></div></div><div></div>

Network Engineer

Platinum Technologies

<div><div><b>Who we are!</b></div>
<div>Platinum Technologies is a Northern Virginia based integrated solutions firm that specializes in Cybersecurity, Cloud and Digital Services to the Public Sector. Our team solves hard problems and helps our Mission Partners achieve their goals. If you are self-motivated, possess demonstrated learning agility, and are passionate about delivering high-quality work products &ndash; we want to hear from you.</div>
<div></div>
<div>We lead with technical expertise, but that is just the tip of the iceberg &ndash; the &lsquo;Why&rsquo; matters. At Platinum, we don&rsquo;t hire people to do a job. We provide professional and leadership development to complement our self-motivated domain experts. Our teammates are dot-connecting leaders that operate in a mutually accountable environment to deliver thought leadership, expert technical analysis, and quality execution for our clients.</div><br>
<div></div>
<div></div>
<div><b>You.</b></div>
<div>Platinum Technologies is seeking a Data Engineer to join our company.</div>
<div>We&rsquo;re seeking a highly technical Data Engineer to drive the massive data discovery and classification effort. Before data can be protected, it must be found and understood. You will be responsible for illuminating &quot;dark data&quot; across the Command&rsquo;s complex information environment, ranging from hyperscale cloud data lakes on NIPR to legacy file shares and isolated storage arrays on the SIPR and Top-Secret networks.</div>
<div></div>
<div>As a Data Engineer, you will architect and manage the deployment of advanced discovery platforms, specifically BigID and NetApp BlueXP. You will configure these tools to crawl petabytes of structured (SQL/Oracle), semi-structured (logs/NoSQL), and unstructured (SharePoint/File Shares) data. Your primary mission is to build the &quot;Global Data Inventory&rdquo;, a dynamic, real-time map of where sensitive CUI and classified intelligence resides, enabling the security teams to apply precision protection. You will use your knowledge of data pipelines and storage infrastructure to ensure that scanning operations provide 100% visibility without degrading network performance.</div>
<div></div>
<div><b>This role requires an active Top Secret/SCI. The position will be in Tampa, Florida.</b></div>
<div></div>
<div><b>What you get to do.</b></div>
<ul><li>Deploy and manage BigID and NetApp BlueXP scanners across hybrid environments, including configuring dockerized collectors for air-gapped discovery on the Top-Secret network.</li></ul>
<ul><li>Connect discovery tools to enterprise databases (SQL Server, Oracle, PostgreSQL) to scan schemas and columns for PII, DoD ID numbers, and other sensitive indicators without impacting database performance.</li></ul>
<ul><li>Configure scans for massive file repositories (NetApp NAS, QNAP, SharePoint On-Premises), optimizing scan windows and throttling to prevent latency for mission users.</li></ul>
<ul><li>Utilize Microsoft Purview Data Map and custom connectors to inventory data residing in AWS S3 buckets, Azure Blobs, and Data Lakes.</li></ul>
<ul><li>Collaborate with mission owners to train Machine Learning (ML) classifiers to recognize unique data types (e.g., mission names, operational codes) and reduce false positive rates in the data inventory.</li></ul>
<div></div>
<div><b>Requirements.</b></div>
<ul><li>Active Top-Secret/SCI clearance</li></ul>
<ul><li>CompTIA Security+ CE (or higher) to meet DoD 8570 IAT Level II requirements.</li></ul>
<ul><li>Proven experience deploying and managing enterprise data discovery and governance platforms such as BigID, Varonis, NetApp BlueXP (Data Sense), or Informatica.</li></ul>
<ul><li>Strong understanding of storage protocols (NFS, SMB/CIFS, S3) and database structures (SQL, NoSQL) to troubleshoot connectivity and scanning access.</li></ul>
<ul><li>Proficiency with Kubernetes and Docker, as many modern discovery collectors are deployed as containerized microservices.</li></ul>
<ul><li>Experience dealing with large-scale data inventories (Petabyte scale) and understanding of data lineage and provenance concepts.</li></ul>
<ul><li>Journeyman Experience:</li></ul>
<div>A Journeyman labor category has 3 to 10 years of experience and a BA/BS or MA/MS degree. A Journeyman labor category typically performs all functional duties independently.</div>
<ul><li>Senior Experience:</li></ul>
<div>A Senior labor category has over 10 years of experience and a MA/MS degree. A Senior labor category typically works on high-visibility or mission critical aspects of a given program and performs all functional duties independently. A Senior labor category may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job.</div>
<div></div>
<div>The Company is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information.</div><br>
<div></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Data Engineer

<div><div><b>Who we are!</b></div>
<div>Platinum Technologies is a Northern Virginia based integrated solutions firm that specializes in Cybersecurity, Cloud and Digital Services to the Public Sector. Our team solves hard problems and helps our Mission Partners achieve their goals. If you are self-motivated, possess demonstrated learning agility, and are passionate about delivering high-quality work products &ndash; we want to hear from you.</div>
<div></div>
<div>We lead with technical expertise, but that is just the tip of the iceberg &ndash; the &lsquo;Why&rsquo; matters. At Platinum, we don&rsquo;t hire people to do a job. We provide professional and leadership development to complement our self-motivated domain experts. Our teammates are dot-connecting leaders that operate in a mutually accountable environment to deliver thought leadership, expert technical analysis, and quality execution for our clients.</div>
<div></div>
<div>Platinum Technologies is seeking a <b>Senior Data Security Engineer (DRM Specialist)</b> to join our company. As the Senior DRM Specialist, you will be responsible for the configuration and enforcement of advanced encryption policies using Kiteworks (on SIPR and Top-Secret networks) and Microsoft Purview Information Protection (on NIPR). You will move the Command beyond simple file encryption to a granular, identity-aware protection model. You will design the &quot;Data Policy Engineer&quot; rules that act as the Policy Decision Point (PDP), ensuring that a user&rsquo;s ability to decrypt a file is dynamically brokered in real-time based on their &quot;Trust Attributes&quot; (clearance, role, and risk level). You will also manage the complex Key Management lifecycles required to maintain a seamless user experience in a high-security, hybrid environment</div>
<div></div>
<div><b>This role requires an active Top Secret/SCI. The position will be in Tampa, Florida.</b></div>
<div></div>
<div><b>What you get to do.</b></div>
<ul><li>Architect and configure the Kiteworks Private Content Network (SIPR/Top Secret) and Microsoft Purview (NIPR) to serve as the central Policy Decision Points (PDP) for file access.</li></ul>
<ul><li>Translate NIST 8112 metadata attributes into concrete DRM policies (e.g., &quot;Allow View ONLY if User.Clearance &gt;= TopSecret AND Device.State = Compliant&quot;).</li></ul>
<ul><li>Manage the lifecycle of encryption keys (Bring Your Own Key - BYOK, Customer Managed Keys) ensuring FIPS 140-2/3 compliance and availability across hybrid and air-gapped environments.</li></ul>
<ul><li>Configure advanced DRM features such as SafeVIEW and SafeEDIT in Kiteworks to allow users to view and edit sensitive documents in a secure, containerized stream without the data ever leaving the controlled repository.</li></ul>
<ul><li>Define and enforce &quot;Rights Management&quot; controls, specifically preventing actions like Copy/Paste, Screen Capture, and Printing for documents tagged with specific sensitivity labels (e.g., CUI, Secret/NoForn).</li></ul>
<div></div>
<div><b>Requirements.</b></div>
<ul><li>Active Top-Secret/SCI Clearance</li></ul>
<ul><li>Master of Science (MS) degree in Cybersecurity, Computer Science, Mathematics (Cryptography focus), or a related technical field.</li></ul>
<ul><li>10+ years of technical related experience.</li></ul>
<ul><li>CompTIA Security+ CE (or higher) to meet DoD 8570 IAT Level II requirements.</li></ul>
<ul><li>Extensive hands-on experience (5+ years) designing and administering Enterprise Digital Rights Management (EDRM) or Information Rights Management (IRM) systems, specifically Kiteworks, Microsoft Azure Information Protection (AIP/RMS), or Virtru.</li></ul>
<ul><li>Deep understanding of cryptographic protocols (AES-256, RSA), Public Key Infrastructure (PKI), and Key Management Service (KMS) operations.</li></ul>
<ul><li>Proven ability to design complex Attribute-Based Access Control (ABAC) logic and Conditional Access policies.</li></ul>
<ul><li>Understanding of how encryption travels across Cross-Domain Solutions (CDS) and the challenges of key management in air-gapped networks.</li></ul><br>
<div></div>
<div></div>
<div>The Company is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information.</div><br>
<div></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Senior Data Security Engineer

Keller North America, Inc.

<div>Company Logo:
<div></div>
Overview:
<p>
Keller is annually ranked the #1 Excavation/Foundation Contractor by Engineering News-Record, and provides Design-Build solutions for Grouting, Ground Improvement, Structural Support, and Earth Retention. Keller is seeking an enthusiastic individual to represent our company in the <b>Tampa, FL</b> area.</p><p></p><div><br>
This is an exciting opportunity for a highly motivated, results-oriented, individual who desires to have an active role in expanding Keller&rsquo;s ever-growing geotechnical construction footprint within the United States. The Business Development Manager will assist with marketing and sales of Keller&rsquo;s many specialty geotechnical construction technologies including understanding of the competitive landscape and implementing sales strategies to grow revenue in the area.</div>
Responsibilities:
<p>
The ideal candidate will undertake the following:</p><ul><li>
Drive business growth with new opportunities and revenue generating functions in the defined geographic area. Focus will be the Central Florida area of the state.</li><li>
Assist with development of annual business development and marketing strategy.</li><li>
Work with area managers, regional engineers, business development managers to develop technical presentations and proposals.</li><li>
Convince prospects and current clients to buy in</li><li>
Conduct market and client research</li><li>
Identify market opportunities, track construction starts, trends and matrixes</li><li>
Travel to regional location to support promotional activities, attend local organizational meetings and trade shows, and provide operational support, as needed</li><li>
Assist with marketing and sales strategies with assistance local Branch manager to achieve targeted area revenue goals.</li></ul>
Qualifications:
<p>
The successful candidate will have the following experience, education, and key characteristics:</p><ul><li>
A Bachelor of Science or Arts in a related field of Marketing and/or Civil Engineering. (Master's Degree a plus)</li><li>
Registered Professional Engineer a plus.</li><li>
Five years (+) Business Development experience in Geotechnical construction a plus.</li><li>
Ability to blend technical problem-solving skills with practical business intuition.</li><li>
Willingness to travel regionally to promote sales and develop client-customer relationships.</li><li>
Work well in a team environment but excel as a self-starter with the ability to work effectively with minimal direction and guidelines.</li><li>
Comfortable interacting in a geotechnical engineering environment within the construction community including engineers, architects, contractors, and owners.</li><li>
Creativity in demonstrating KELLER&rsquo;s unique value in geotechnical construction solutions to contractors and engineers.</li><li>
Demonstrated record of accomplishment of creating and managing business opportunities to effectively implement winning engineering strategies.</li><li>
Ability to quickly evaluate both technical and commercial viability of opportunities to provide value to project teams.</li><li>
Strong prioritization skills. Self-directed and self-motivated with strong sense of urgency.</li><li>
Poses excellent presentation and communication skills.</li><li>
Willingness to make internal and external client presentations.</li><li>
Humble yet passionate about their work.</li><li>
Willingness to develop entry level / junior marketing staff.</li><li>
Strong project management skills.</li><li>
Proficiency with estimation.</li><li>
Research and Strategy minded.</li><li>
Negotiation and persuasion skills.</li></ul>
Additional Information:
<div><b>
Salary Range</b>: $100,000 - $165,000 per year</div><div></div><div><i><br>
Actual salary will be based on a variety of factors including relevant internal and external experience, knowledge, skills, scope of job, geographical location or other factors permitted by law</i></div><div></div><div><b><br>
Benefits</b></div><ul><li>
401(k) + matching</li><li>
Health, Dental, Vision insurance</li><li>
Life insurance</li><li>
Paid time off (PTO)</li><li>
Holiday Pay</li></ul><div>
Keller is an Equal Opportunity Employer. We encourage qualified women, minorities, veterans, individuals with disabilities, and others to apply.</div><div></div><div><br>
Equal Employment Opportunity</div></div>

Business Development Manager

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
</p><p>As a Software Engineer III at JPMorganChase within the Commercial &amp; Investment Bank, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm&rsquo;s business objectives.</p><p>
</p><p><b>Job responsibilities</b></p><ul><li>
Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems</li><li>
Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems</li><li>
Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development</li><li>
Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems</li><li>
Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture</li><li>
Contributes to software engineering communities of practice and events that explore new and emerging technologies</li><li>
Adds to team culture of diversity, opportunity, inclusion, and respect</li></ul><p>
</p><p><b>Required qualifications, capabilities, and skills</b></p><ul><li>
Formal training or certification on Software Engineering concepts and 3+ years applied experience</li><li>
Hands-on practical experience in system design, application development, testing, and operational stability</li><li>
Proficient in coding in one or more languages</li><li>
Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages</li><li>
Experience with Python or Bash/AWK/Shell scripting</li><li>
Overall knowledge of the Software Development Life Cycle</li><li>
Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security</li><li>
Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)</li></ul><p>
</p><p><b>Preferred qualifications, capabilities, and skills</b></p><ul><li>
Proficiency in C/C++ and Status VOS platforms</li><li>
Familiarity with modern front-end technologies</li><li>
Exposure to cloud technologies</li></ul>
<b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Software Engineer III - C/C++ Programming

Inogen

<div><p><b>Description</b>
</p><p><b>Job Summary:</b></p><p>
The Support Specialist assists Inogen in ensuring that the equipment placed in the client's home meets the Patient's clinical needs. The primary focus for the Support Specialist is to support the local Referral Development Manager (RDM). Allowing the RDM to shift their focus away from delivery and setup of Inogen provided equipment. This could include delivery and setup of Inogen provided equipment, delivery and pickup of testing equipment, reports, and documentation, and participating in sales activities.</p><p><b>
Responsibilities </b>(Specific tasks, duties, essential functions of the job)</p><p><b>
Support Specialist I</b></p><ul><li>
Pick up and deliver respiratory equipment to patients in their homes or other specified locations such as hospitals or physician offices.</li><li>
Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance, in accordance with state licensing limitations.</li><li>
Thoroughly and efficiently gather customer information and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account.</li><li>
Maintain the highest level of quality in customer care while always acting in a professional and courteous manner.</li><li>
Complete paperwork relating to deliveries, pick-ups &amp; testing.</li><li>
Operate non-commercial vehicle carrying medical equipment.</li><li>
May be required to work after-hours and on an on-call basis. Including weekend and holiday coverage.</li><li>
Successfully complete all required safe driving programs, abide by applicable motor vehicle laws and ordinances, and always demonstrate safe driving practices throughout employment.</li><li>
Maintain valid licenses and endorsements required for the position.</li><li>
Facilitate credit card payments through company approved process.</li><li>
Other duties as assigned.</li><li>
Maintain regular and punctual attendance.</li><li>
Comply with all company policies and procedures.</li></ul><p><b>
Support Specialist II</b></p><p>
In addition to items listed for RDM Support Specialist I, a RDM Support Specialist II, may also be responsible for the following.</p><ul><li>
Conduct equipment set-up both remotely and directly.</li><li>
Maintain a current calendar reflecting availability for patient appointments.</li></ul><p><b>
Support Specialist III</b></p><p>
In addition to items listed for RDM Support Specialist II, a RDM Support Specialist III, may also be responsible for the following.</p><ul><li>
Conduct titration studies, both remotely and directly, completing required documentation accurately and completely within one hour per patient.</li><li>
Complete service calls, both remotely and directly, documenting activities and results in a timely manner.</li><li>
Other duties include acting as a clinical resource for completing clinical appointments.</li></ul><p><b>
Knowledge, Skills, and Abilities
</b></p><ul><li>Demonstrate skills required to instruct patients remotely and directly in the safe use of Inogen supplied equipment.</li><li>
Knowledge of the current technologies used in cardio-pulmonary disease treatments as they relate to Inogen provided services.</li><li>
Ability to work self-manage and work independently.</li><li>
Must have strong work ethic.</li><li>
Excellent oral and written communication skills required.
</li><li>Proficient in use of laptop and electronic tablet required.</li><li>
Attention to detail is required.
</li></ul><p><b>Qualifications </b>(Experience and Education)</p><div><div><div><p><b>
Level I</b></p><p>
Support Specialist I</p></div><div><br>
<ul><li>
High School diploma or equivalent, required.</li></ul><ul><li>
1 year experience of home medical equipment delivery, required; oxygen therapy or respiratory related, preferred.
</li><li>Intermediate knowledge/proficiency in Microsoft Office, required.</li><li>
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.</li></ul></div></div><div><div><p><b><br>
Level II</b></p><p>
Support Specialist II</p></div><div><br>
<ul><li>
State or National certification or licensure as one or more of the following required; Emergency Medical Technician (EMT), Advanced Medical Technician (AMT), Medical Assistant (MA), Certified Nursing Assistant (CNA), Nationally Registered Certified Medical Assistant (NRCNA), required.</li></ul><ul><li>
2 years&rsquo; experience in home medical equipment industry (oxygen therapy or respiratory), preferred.
</li><li>knowledge/proficiency in Microsoft Office, required.</li><li>
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.</li></ul></div></div><div><div><p><b><br>
Level III</b></p><p>
Support Specialist III</p></div><div><br>
<ul><li>
Licensed or Registered Respiratory Therapist or registered Nurse, required.</li></ul><ul><li>
3 years&rsquo; experience of clinical services, home medical equipment industry (oxygen therapy or respiratory), preferred.
</li><li>Intermediate knowledge/proficiency in Microsoft Office, required.</li></ul><ul><li>
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.</li></ul></div></div></div><br>
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Disclaimer:<br>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.<br>
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Inogen assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $19.44 and $22.36 hourly. However, actual base salary if hired will be determined on an individualized basis and will be based on non-discriminatory factors, including as to individual skills, education, experience and market location.<br>
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Inogen is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.</div>

Medical Device Delivery Driver

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