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technical support administrator Jobs in Kansas City

technical support administrator

tis hardware/network technician Jobs in Kansas City

tis hardware/network technician

technical support representative i

MULTIVAC USA

<div><p><b>Description</b><br>
</p><br>
<p>This position is responsible for providing remote technical support to internal and external customers concerning fundamental mechanical, electronic, and operational aspects of machines. Assists with developing and maintaining technical documentation.</p><p><br>
</p><p>Time Utilization: This position will travel up to 20% of the time. Normal working hours are from 8:00 am to 5:00 pm and include a rotating after-hours schedule during nights, weekends, and holidays. Work performed during after hours and holidays will be compensated.</p><p></p><p><br>
Essential Duties and Responsibilities include the following. Other duties may be assigned:</p><br>
<p></p><ul><li>
Provide general technical assistance to internal and external customers by diagnosing and resolving a broad range of unique and complex mechanical, electronic, and application issues as they exist on Multivac products.</li><li>
Collaborate with Technical Lead and other colleagues to develop a product knowledge base and troubleshooting techniques.</li></ul><br>
<p></p><ul><li>
Assist with developing and maintaining a technical library of reference material for internal and external customers&rsquo; use. Provide technical documentation to internal and external customers as necessary.</li></ul><br>
<p></p><ul><li>
Identify and assist with the resolution of quality-related issues to international headquarters.</li></ul><br>
<p></p>
Assist Controls Technician with programming of electronic spare parts and produce solutions to unique challenges which interfere with parts shipping deadline.<br>
<ul><li>
</li></ul><p></p><ul><li>Periodically travel to participate in training, machine acceptance testing, assessments of customer applications, and complex Field Service matters at customer sites.</li></ul><br>
<p></p><ul><li>
Perform other tasks as needed in support of internal and external customers.</li></ul><p>
Qualifications:<br>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p><br>
</p><p>Education/Experience:
</p><p>Associate&rsquo;s degree in technical discipline and two years related experience in field service or manufacturing; or equivalent combination of education and experience.</p><p></p><p><br>
Knowledge Required:</p><p>
Working knowledge of mechanical, electronic, and operational aspects of machines. Solid understanding of induction and servo motors, drives, and controllers. Basic knowledge of various low-voltage switches, sensors, and transducers as well electro-pneumatics and vacuum principles. Modular PLC experience preferred.</p><p></p><p><br>
Language Ability:<br>
Ability to read and interpret documents such as technical documentation, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to interpret and understand machine schematics and general overall machine CAD and layout schematics.</p><p></p><p>
Math Ability:<br>
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.</p><p></p><p>
Reasoning Ability:<br>
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret general technical instructions in mathematical or diagram form and deal with concrete variables.</p><p></p><p>
Computer Skills:<br>
To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word and Excel; and should have working knowledge of ERP systems, database applications, and contact management software.</p><p></p><p>
Certificates and Licenses:<br>
Current valid driver&rsquo;s license and the ability to obtain a passport for travel as required by position.</p><p></p><p><br>
1</p></div>

Technical Support Representative I

University Health KC

<div><p><b>If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.</b></p><br>
<p></p>
Patient Access Representative (7:00P-7:30A)<p></p>
101 Truman Medical Center<p></p><h1 class="jobSectionHeader"><b>
Job Location</b></h1>
University Health Truman Medical Center<p></p>
Kansas City, Missouri<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Department</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Patient Access UHTMC<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Position Type</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Full time<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Work Schedule</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
7:00PM - 7:30AM<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Hours Per Week</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
36<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Job Description</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Patient Access Representative (PAR) I</b></p><p><b>
Your First Step into Healthcare &ndash; Let&rsquo;s Make a Difference Together!</b></p><p>
Are you ready to jumpstart your healthcare career and make a real impact in the lives of patients? As a <b>Patient Access Representative (PAR) I</b>, you&rsquo;ll be the friendly face and helpful guide that patients and families turn to when they need assistance. Whether you&rsquo;re checking them in at the Emergency Department or helping them navigate the registration process, you&rsquo;ll be providing an essential service with a smile. This is your chance to be part of a team that truly values customer service and patient care. Let&rsquo;s get started on an exciting healthcare journey!</p><p></p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Be Doing:</b></h3><ul><li><p><b>
Welcome Patients Like a Pro</b>: Whether they&rsquo;re coming in for a routine procedure or an emergency, you&rsquo;ll make sure their registration process goes smoothly and stress-free.</p></li><li><p><b>
Provide Stellar Customer Service</b>: You&rsquo;ll be the first point of contact for patients and families, making them feel comfortable and well-informed throughout their visit.</p></li><li><p><b>
Support Patient Flow</b>: Work hand-in-hand with other departments to ensure seamless registration and smooth transitions for both inpatient and outpatient procedures.</p></li><li><p><b>
Be a Problem-Solving Rockstar</b>: From verifying patient details to handling complex situations, you&rsquo;ll be the go-to person to tackle any questions and make sure everything runs smoothly.</p></li><li><p><b>
Jump Between Areas</b>: From the <b>Emergency Department</b> to <b>Outpatient</b> and <b>Inpatient Registration</b>, no two days are the same, and you&rsquo;ll get a chance to assist across different areas of the hospital.</p></li></ul><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For:</b></h3><ul><li><p><b>
High School Diploma</b> or equivalent.</p></li><li><p><b>
Customer Service Experience</b>: If you&rsquo;ve worked with people before, whether in a retail, hospitality, or healthcare setting, you&rsquo;re halfway there! If you&rsquo;ve completed the <b>UH Patient Access Rep/Patient Scheduler Apprentice Program</b>, even better.</p></li><li><p><b>
Top-Notch Communication Skills</b>: You&rsquo;ll be interviewing patients and families and coordinating with staff, so clear and concise communication is key!</p></li><li><p><b>
Strong Writing &amp; Keyboarding Skills</b>: You&rsquo;ll need to capture accurate details and process information quickly and efficiently.</p></li><li><p><b>
Ability to Learn and Grow</b>: You&rsquo;ll need to complete a <b>Patient Access Representative II competency exam</b> within one year, and be ready to move up when you&rsquo;re ready!</p></li><li><p><b>
Problem Solver</b>: From questions about insurance to patient concerns, you&rsquo;ll need to tackle issues head-on with confidence and professionalism.</p></li><li><p><b>
Attention to Detail</b>: You&rsquo;ll be handling important patient information, so being thorough and organized is a must.</p></li></ul><h3 class="jobSectionHeader"><b>
Nice to Have (But Not Required):</b></h3><ul><li><p><b>
Two years of patient contact experience</b> &ndash; If you&rsquo;ve worked directly with patients before, even in an office, you&rsquo;ll feel right at home here.</p></li><li><p><b>
Medical Terminology</b>: It&rsquo;s a bonus if you know a bit about medical terms, but we&rsquo;re happy to teach you!</p></li><li><p><b>
Experience in Healthcare</b>: If you&rsquo;ve worked in a hospital, business, or insurance office, you&rsquo;ll hit the ground running.</p></li></ul><h3 class="jobSectionHeader"><b>
Why You&rsquo;ll Love This Role:</b></h3><ul><li><p><b>
Kickstart Your Healthcare Career</b>: This entry-level position is the perfect opportunity to get your foot in the door and start building your career in healthcare.</p></li><li><p><b>
Work with a Fun, Supportive Team</b>: You'll be part of a team that values positivity, collaboration, and providing excellent care for every patient.</p></li><li><p><b>
Endless Growth Potential</b>: Ready for more responsibility? After completing the necessary training and exams, you can move up to the <b>Patient Access Representative II</b> role and beyond.</p></li><li><p><b>
Every Day is Different</b>: Whether you're registering patients in the Emergency Department or helping them get set up for outpatient procedures, no two days will ever be the same!</p></li><li><p><b>
Make a Real Difference</b>: Your work directly impacts the patient experience. You&rsquo;ll be part of an essential team that helps people get the care they need!</p></li></ul><p></p><p>
If you&rsquo;re excited to help patients feel at ease, navigate the registration process, and be part of a healthcare team that makes a difference, we want YOU on our team. Apply today to join us as a <b>Patient Access Representative I</b> and start your career in healthcare!</p></div>

Patient Access Representative (7:00P-7:30A)

<p></p><div><p>The iSpark ( <b>I </b>nnovative <b>S </b>oft skills <b>P </b>roficiency <b>A </b>nd <b>R </b>eal-world <b>K </b>nowledge) Teacher provides strong, effective instruction in the area of college and career readiness skills using an integrated curricular approach.<br>
</p><p></p><p><b>What You'll Be Doing: (Responsibilities)
</b></p><ul><li>Supports the growth of the STEM curriculum by planning lessons and providing instruction for students in the areas of (but not limited to):
</li><li>Coding
</li><li>Robotics
</li><li>Problem/Project Based Learning
</li><li>Design Process
</li></ul><ul><li>Demonstrates a working knowledge of the Design Thinking process and its use in elementary education.
</li><li>Demonstrate success at using the Inquiry Process to create a student-centered learning environment.
</li><li>Provides one-on-one guidance and support for students pursuing individualized design and technology projects that may include the use of digital creation/fabrication tools
</li><li>Participates as a school instructional technology leader and is a member of the school leadership team.
</li><li>Proactively encourages thoughtful action and reflection throughout student project steps.
</li><li>Works collaboratively with the Director of Career and Technical Education and Building Principal to maintain iSpark classroom tools, equipment, and supplies.
</li><li>Work collaboratively with all stakeholders to ensure program outcomes are being achieved.
</li><li>Engage in ongoing professional development to remain current in emergent pedagogical and/or technological trends, and research, and model effective practice in 21st Century teaching and learning strategies.
</li><li>Ability to adapt to a rapidly advancing and changing industry and a willingness to research and experiment with new technologies.
</li><li>Strong analytical, classroom management and problem-solving skills.
</li><li>Other duties as assigned.
</li></ul><ul><li><b>Applicant must agree to take a 16-hour training for PLTW certification upon accepting the position<br>
</b></li></ul><p></p><p><b>SUPERVISORY RESPONSIBILITIES: </b>None<br>
</p><p></p><b>To Be Successful at This Job, You'll Need To: (Qualifications)
</b><p>Bachelor&rsquo;s Degree.
</p><ul><li>Hold or be eligible for Missouri teacher certification in Elementary Education and Early Childhood.
</li><li>Excellent interpersonal and communication skills with students, staff, and parents.
</li><li>Demonstrated success at integrating curriculum.
</li><li>Demonstrated success at designing and maintaining a positive, collaborative culture.
</li><li>Demonstrated excellence in written communication.
</li><li>Knowledge of effective application of technology in K-6 classroom environment.
</li><li>Knowledge of the use of interactive software and hardware in the classroom.
</li></ul><p><b>In Order to #LevelUp in This Role, You'll Need: (Preferred Qualifications)
</b></p><ul><li>Knowledge of G-Suite for Education.
</li><li>Project-based learning teaching experience.
</li><li>Master&rsquo;s Degree.
</li><li>Minimum of two (2) years teaching experience.
</li></ul><p><b>PHYSICAL DEMANDS:
</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br>
</p><p></p><p>This job requires that the employee be able to: sit, stand, walk, speak, hear, use hands, fingers, reach with hands and fingers; bend, stoop, lift objects of at least ten pounds. Job requires the employee occasionally to stoop, kneel, crouch or crawl. Visual ability requires mono and color vision, close vision, distance vision, depth perception and ability to adjust focus.</p></div><p></p>

2026-27 School Year- iSpark Teacher (Project Lead the Way)

Bering Straits Native Corporation

<div><p><b>About Arcticom, LLC</b></p>
<p>
Offering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services.</p>
<p>
Offering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services.</p><br>
<p></p>
<p><b>
About this position: CPIC Master Analyst</b><b> </b><b>Location - Remote</b></p>
<p>
The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.</p><br>
<p>
</p><p>Applicants will be notified via phone or email within ten (10) business days of submittal.</p><br>
<p>
</p><p><b>Essential Duties &amp; Responsibilities</b></p>
<ul><li> Facilitating and supporting the execution of the agency&rsquo;s CPIC development and IT Portfolio Management analysis processes.</li></ul>
<ul><li> Managing and supporting the CPIC team, providing in-depth analysis to support technology resource investment decisions.</li></ul>
<ul><li> Developing and supporting CPIC/IT Portfolio analysis and implementation processes, policies, and procedures.</li></ul>
<ul><li> Identifying opportunities for efficiencies and innovative approaches in the work process.</li></ul>
<ul><li> Providing strategic leadership support for Multi-Year Planning, Budget Formulation, and Execution Review.</li></ul>
<ul><li> Offering strategic and senior-level support for CPIC/TBM processes, including OMB preparation, submission, and execution of the budget (OMB-A-11) requirements.</li></ul>
<ul><li> Collaborating on IT Portfolio Management analysis, including portfolio data analysis, investment allocations, security selection, and portfolio repositioning.</li></ul>
<ul><li> Conducting research, data analysis, and generating reports to enable data-driven decisions.</li></ul>
<ul><li> Supporting the development and implementation of criteria during the CPIC and IT Portfolio Management process.</li></ul>
<ul><li> Monitoring enterprise investments and conducting reviews to ensure IT investments align with plans.</li></ul>
<ul><li> Assisting with the development of tools, templates, and mechanisms for data and information compilation.</li></ul>
<ul><li> Evaluating IT acquisition and performance management data and artifacts.</li></ul>
<ul><li> Supporting various federal reporting requirements and processes, including FedStat, PortfolioStat, IDC, TechStat, and FITARA.</li></ul>
<ul><li> Collaborating with Investment Managers to improve the quality of business case submissions in AgMax.</li></ul>
<ul><li> Reviewing and providing feedback on Capital Planning documentation provided by investment project managers.</li></ul>
<ul><li> Overseeing Development, Modernization, and Enhancement (DME) project implementation schedules and conducting Earned Value Management computation.</li></ul>
<ul><li> Drafting Post Implementation Reviews (PIRs) for DME projects.</li></ul>
<ul><li> Assisting in the preparation of Capital Planning documentation, including Acquisition Approval Requests (AAR) templates.</li></ul>
<ul><li> Supporting internal procurement request documentation preparation and submission.</li></ul>
<ul><li> Creating agendas for Investment Review Board (IRB) meetings and facilitating meetings.</li></ul>
<ul><li> Providing programmatic support to investment project managers and teams.</li></ul>
<ul><li> Implementing and operating enterprise financial planning processes.</li></ul>
<ul><li> Managing IT programs composed of multiple projects.</li></ul>
<ul><li> Using Earned Value Management (EVM) techniques to monitor and control projects.</li></ul>
<ul><li> Performing federal government capital planning processes as described in OMB Circular A-11.</li></ul>
<ul><li> Providing strategic and tactical advisory services to improve the efficacy of the Agency&rsquo;s CPIC process.</li></ul>
<ul><li> Making recommendations for improvements to project and portfolio management policies, procedures, and processes.</li></ul>
<ul><li> Reviewing and updating Agency CPIC guidance in response to changes from OMB and other oversight bodies.</li></ul>
<p><b>
Required (Minimum Necessary) Qualifications
</b></p><ul><li>Candidate must be eligible for Public Trust clearance.</li></ul><br>
<p></p>
<p>
 <b>Education and Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Technology Management, Information Systems, Finance, or a related technical discipline, or an equivalent combination of education, technical certifications or training, and work experience.</li>
<li>Minimum of 10 years performing CPIC and/or IT Portfolio Management planning and analysis activities for a federal client.</li>
<li>Experience supporting the development of Capital Planning and Investment Control (CPIC) and/or IT Portfolio management processes, analysis, and providing related strategic analysis and guidance.</li></ul><br>
<p></p>
<p><b>
Skills and Knowledge:</b></p>
<ul>
<li>Understanding of the development and role of organizational strategy, enterprise architectures, and program/project management.</li>
<li>Familiarity with business case analysis and how they inform IT investment decisions using and implementing CPIC and Technology Business Management (TBM).</li>
<li>Experience with Project &amp; Portfolio Delivery, leading major high-profile portfolios within agreed parameters of time and cost.</li>
<li>Proficiency in developing dashboards and reports with accurate financial data, including trend analysis, expenditures, and forecasting, supporting CPIC Phases development and implementation.</li>
<li>Experience using technical tools for data consolidation and analysis for special programs, leading special projects, and producing metrics, measurements, and trend reports.</li>
<li>Process-oriented, supporting process improvement initiatives with IT Portfolio performance and financial analysis.</li></ul><br>
<p></p>
<p>
 <b>Collaboration and Communication:</b></p>
<ul>
<li>Ability to collaborate effectively with stakeholders to establish strong partnerships and deliver exceptional value.</li>
<li>Critical thinking to identify process opportunities in the existing environment.</li>
<li>Experience collaborating with various departments across the organization to provide value-add analytics and critical thinking on ad hoc projects.</li></ul><br>
<p></p>
<p><b>
Project Management and Communication Skills:</b></p>
<ul>
<li>Ability to manage multiple tasks and deadlines with attention to detail.</li>
<li>Strong written, verbal, and presentation skills.</li>
<li>Experience preparing written materials for project leadership and client deliverables.</li></ul><br>
<p></p>
<p><b>
Additional Requirements:</b></p>
<ul>
<li>Knowledge of Department-level CPIC processes.</li>
<li>Experience in managing investments from a portfolio perspective.</li></ul><br>
<p></p>
<p>
 <b>Personal Attributes:</b></p>
<ul>
<li>Must be passionate about contributing to an organization focused on continuously improving consumer experiences.</li>
<li>Comfortable and skilled in operating in a complex operational matrix organization.</li>
</ul>
<p>Top of Form</p><br>
<p></p>
<p><b>
Knowledge, Skills, Abilities, and Other Characteristics
</b></p><p><b>Knowledge, Skills, Abilities, and Other Characteristics</b></p><br>
<p><b>
</b></p><ul><li> Self-directed and able to work without supervision
</li></ul><ul><li> Excellent written and verbal communication skills
</li></ul><ul><li> Excellent interpersonal skills
</li></ul><ul><li> Excellent time management skills: the ability to prioritize
</li></ul><ul><li> Willingness to learn and motivated to take on additional projects and solve problems
</li></ul><ul><li> Highly organized multi-tasker who works well in a fast-paced environment
</li></ul><ul><li> Proficient computer skills, including Microsoft Office Suite Preferred
</li></ul><ul><li> Strong consulting, writing, and client handling skills</li></ul>
<ul><li> Strong oral and written communication skills and the ability to present a polished, professional image to clients</li></ul>
<ul><li> Strong analytical skills
</li></ul><ul><li> Government contracting experience</li></ul><br>
<p></p>
<p><b>
Preferred
</b></p><ul><li> <b>N/A</b></li></ul><br>
<p></p>
<p><b>
Supervisory Responsibilities</b></p>
<ul><li> This position will <b>not </b>have supervisory responsibilities.</li></ul>
<p><b>
DOT Covered/Safety-Sensitive Role Requirements
</b></p><ul><li> This position <b>is not subject</b> to federal requirements regarding Department of Transportation &ldquo;safety-sensitive&rdquo; functions.</li></ul><br>
<p><b>
</b></p><p><b>Necessary Physical Requirements
</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
</p><p>Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.</p><br>
<p></p>
<p><b>
Work Environment
</b></p><p>The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p>
<p>
The job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily in a modern office setting. Occasional travel may be required.</p><br>
<p></p>
<p><b>
Additional Qualifying Factors</b></p>
<p>
As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations.</p><br>
<p>
</p><p><b>Shareholder Preference
</b></p><p>BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.</p><br>
<p></p>
<p><i>
Bering Straits Native Corporation is an equal opportunity employer.</i><i> </i><i>All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.</i></p></div><p></p>

CPIC Master Analyst

ADF Medical

<div>
 <strong>
  JOB OPENING &mdash; Customer Service Representative (Fully Remote)
 </strong>
 <strong>
  ADF Medical Services Inc.
  <br/>
  <br/>
 </strong>
 We're hiring a dedicated and enthusiastic
 <strong>
  Fully Remote Customer Service Representative
 </strong>
 to deliver outstanding support to our patients and clients from anywhere. If you're a great communicator with a caring attitude and a passion for helping people &mdash; we want you on our team.
 <br/>
 <br/>
 <strong>
  Role:
 </strong>
 Customer Service Representative (Fully Remote)
 <br/>
 <br/>
 <strong>
  Department:
 </strong>
 Customer Support &amp; Patient Services
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Fully Remote
 <strong>
  🕐 Type:
 </strong>
 Full-Time / Part-Time
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  What You'll Do:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle patient and client inquiries via phone, email, and chat channels
  </li>
  <li>
   Provide accurate and helpful information on services, appointments, billing, and general support
  </li>
  <li>
   Resolve customer concerns and complaints with empathy and professionalism
  </li>
  <li>
   Document all interactions accurately in our CRM and support systems
  </li>
  <li>
   Follow up with patients and clients to ensure full resolution and satisfaction
  </li>
  <li>
   Escalate complex or sensitive issues to the appropriate department promptly
  </li>
  <li>
   Maintain strict patient confidentiality in accordance with HIPAA guidelines
  </li>
  <li>
   Meet and exceed customer satisfaction targets and service quality standards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  What We Offer:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive pay
  </li>
  <li>
   Health, dental &amp; vision benefits (full-time employees)
  </li>
  <li>
   Paid time off &amp; paid holidays
  </li>
  <li>
   Flexible scheduling options
  </li>
  <li>
   100% remote &mdash; work from anywhere
  </li>
  <li>
   Supportive and collaborative remote team environment
  </li>
  <li>
   Career growth and advancement opportunities within ADF Medical Services
  </li>
 </ul>
</div>


Customer Service Representative-Fully Remote

Kansas City, Kansas Public Schools

<p></p><div><p><b>LOCATION: North Central Office<br>
</b></p><p></p><p>The Kansas City, Kansas Public Schools (KCKPS) is a nationally recognized urban school district that serves approximately 22,000 students and 60+ different languages are spoken in the homes of our students. KCKPS is home to Sumner Academy, the #6 highest rated High School in the Nation and #1 High School in Kansas according to the US News rankings.<br>
</p><p></p><p>With Head Start/preschools, 28 elementary schools, 7 middle schools, and 5 college and career academies/high schools, we are the fifth largest district in the state of Kansas and our student population is approximately 56% Hispanic, 24% African American, 9% White, and 6% Asian. To serve our students, the district employs approximately 4,000 employees including more than 1,800 teachers.
</p><h2 class="jobSectionHeader"><b>JOB GOAL: </b>The goal of the TIS hardware/network technician is to provide timely troubleshooting, installation, and repair of network infrastructure and computers while minimizing downtime for staff. This role is committed to creating a secure, efficient, and responsive technology environment. The technician also aims to deliver strong customer service and proactive technical support across all campuses.
</h2><h2 class="jobSectionHeader"><b>ESSENTIAL FUNCTIONS:
</b></h2><ul><li>Installing and configuring network hardware, such as routers, switches, and access points.
</li><li>Managing data cabling and physical network infrastructure to ensure clean and effective setups.
</li><li>Monitoring network performance and analyzing metrics to prevent or resolve outages.
</li><li>Diagnosing and troubleshooting hardware and software issues in the network environment.
</li><li>Supporting employees with network connectivity problems and providing technical guidance.
</li><li>Collaborating with IT teams to upgrade and expand network infrastructure.
</li><li>Documenting network layouts, configurations, and troubleshooting procedures.
</li><li>Configure operating systems and software, using standard District and administrative packages.
</li><li>Repairs damaged devices and is responsible for the outbound repair process when needed.
</li><li>Installs, assembles, and configures computers, monitors, network infrastructure, and peripherals such as printers, scanners, and related hardware; installs cables or directs the rewiring of cables as required for new installations and office reconfiguration when necessary or as directed by supervisors.
</li><li>Troubleshoots problems with devices, including troubleshooting hardware and software, email, network, and peripheral equipment problems; makes repairs and corrections where required.
</li><li>Acts as a technical resource in assisting staff and students to resolve problems with equipment and data; communicates with the help desk to facilitate exchange of information and advice; implements solutions or notifies users as required.
</li><li>Assists in instructing staff and students in the use of standard district and administrative software when required.
</li><li>Instruct staff and students in the use and care of new and existing equipment.
</li><li>Determine the feasibility of repair of damaged or obsolete equipment and report it to the supervisors.
</li><li>Other duties as assigned by the supervisor, assistant director, director, or executive director.
</li></ul><p><b>QUALIFICATIONS:
</b></p><ul><li>Knowledge of enterprise networking, including VLANs, quality of service (QoS), and wireless networking (802.11 standards).
</li><li>Proficiency in configuring and maintaining routers, switches, firewalls, and other network equipment.
</li><li>Hands-on experience with network hardware and tools such as cabling, testing equipment, and network monitoring software.
</li><li>A strong understanding of network protocols (TCP/IP, DHCP, DNS).
</li><li>Strong troubleshooting and problem-solving skills with attention to detail.
</li><li>Excellent verbal and written communication skills to assist non-technical users.
</li><li>Associate's degree in information technology, computer science, or a related field.
</li><li>1-2 years of experience as a network technician, IT specialist, or similar.
</li><li>Apple Technician Certification, highly desirable; A+ Certification, or equivalent experience (Mac and PC Experience highly desired)
</li><li>Deep familiarity with iOS, macOS and Windows highly desired
</li><li>Experience with Mosyle and/or JAMF
</li><li>Ability to demonstrate good customer service skills while interfacing with faculty, students, staff, and administrators.
</li><li>Must have reliable transportation
</li></ul><p><b>REQUIRED CERTIFICATIONS (must currently hold all of the following):
</b></p><ul><li>Network+, CCNA, or equivalent
</li>Security+, ISC2 CC, or equivalent<br>
<li>
</li></ul><p></p><p><b>COMMUNICATION/ORGANIZATION:
</b></p><ul><li>Maintains communication with district staff, as necessary.
</li><li>Utilizes existing technology effectively in the performance of duties.
</li>Performs other related work as required.<br>
<li>
<br>
<br>
</li></ul><p><b>REASONING ABILITY:
</b></p><ul><li>Ability to solve practical problems.
</li><li>Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
</li>Flexibility is required to work with others, work with data utilizing defined but different processes, and operate equipment using a variety of standardized methods.<br>
<li>
<br>
<br>
</li></ul><p><b>PHYSICAL DEMANDS:
</b></p><ul><li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</li><li>While performing the duties of this job, the employee is regularly required to sit, walk, stand, and talk or hear.
</li><li>The employee must occasionally lift and/or move equipment up to 50 pounds.
</li><li>The employee must occasionally push items of 50 pounds, such as pushing on a bike or a wheelchair or moving/rearranging furniture.
</li>Specific vision abilities required by this job include close vision, distance vision, and depth perception.<br>
<li>
<br>
<br>
</li></ul><p><b>WORK ENVIRONMENT:
</b></p><ul><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</li>The noise level in the work environment is usually loud and is a standard acceptable level for this environment.<br>
<li>
</li></ul><p><br>
<b>OTHER SKILLS AND ABILITIES:
</b></p><p>Specific knowledge-based competencies required to satisfactorily perform the functions of the job include computer operations (including peripheral equipment) and safety practices and procedures.
<br>
Some problem-solving may be required to identify issues and select action plans.<br>
<br>
<br>
</p><p><b>TERMS OF EMPLOYMENT: </b>261 Days.
</p><p><b>SALARY: </b>Level 15
</p><p><b>https://www.kckschools.org/hr/classified-salary-schedule-work-page
</b></p><p><b>FLSA STATUS: </b>Exempt
</p><p><b>REPORT TO: </b>Assistant Director of Technology Information Systems
</p><p><b>EVALUATION: </b>Performance will be evaluated by the immediate supervisor in accordance with board policy.</p></div><p></p>

TIS Hardware/Network Technician

Traders Insurance

<p></p><div><p><b>Reliable, Local Company, Providing Full-Time Remote Job Opportunities in the Kansas City Metro! - </b><b>While this position is fully remote, we are looking for candidates that live in the Kansas City Metropolitan area.
</b></p><div>Play an integral role in driving success, being a part of a passionate team, working directly from the comfort of your own home. We value your expertise and passion and aim to create a supportive atmosphere that encourages personal and professional growth. We pride ourselves on being a leading company in our industry, known for our stability, reliability, and commitment to excellence. At Traders Insurance, we value employee empowerment, open communication, and the ability to make a difference. Join us today to enjoy a multitude of opportunities for learning, development, and advancement.</div><br>
<div></div>
<div>
The <b>Bodily Injury Claims Representative </b>position is primarily responsible for the handling of bodily injury and associated property damage claims that result from an automobile accident. The role requires a basic level of technical expertise along with sufficient problem solving and organizational skills to gather details, investigate accidents, and manage the claims process. Every day is different as you work to resolve problems, and we ask that you be willing to work hard in a fast-paced and ever-changing environment. It is also expected this person exhibit strong interpersonal skills with other team members, while providing strong contributions to overall company and claims department success.</div><br>
<p><b>
Responsibilities</b></p>
<ul><li>
Primarily investigates and handles bodily injury claims along with associated property damage claims, including questions of coverage, liability, and damages, of moderate to high complexity.</li><li>
Ability to deliver superior customer service through strong verbal and written communication skills.</li><li>
Interviews customers, claimants, and witnesses.</li><li>
Helps determine coverage and liability (who's at fault for the damages).</li><li>
Partners with appraisers/estimators to manage vehicle repairs.</li><li>
Sets timely, adequate reserves in compliance with the company reserving philosophy.</li><li>
Negotiates with customers and other insurance carriers.</li><li>
Demonstrates ownership attitude with the ability to be analytical and make accurate decisions.</li><li>
Personal computer literate with proficiency in the use of Word and Excel.</li><li>
Ensures all operations are consistent with the stated mission and direction set forth by Traders.</li><li>
All other duties as assigned.</li></ul><ul><li>
Bachelor's degree or four years related work experience.</li><li>
1+ years of prior experience as an auto claims representative or equivalent experience</li><li>
AIC or CPCU degree or equivalent insurance course preferred.</li><li>
Ability to obtain and maintain adjuster license in required states.</li></ul><br>
<p><b>
Compensation is commensurate with experience.</b></p><br>
<p>
</p><p><b>Traders' employees also benefit from:</b></p>
<ul><li>
Group Medical/Dental/Vision</li><li>
Employee and Dependent Life Insurance</li><li>
Paid Time Off</li><li>
401K Plan</li><li>
Training and Career Development</li><li>
Opportunities for Advancement</li></ul></div>

Bodily Injury Claims Representative I

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