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it support administrator Jobs in Kansas City

it support administrator

support staff / administrative assistant Jobs in Kansas City

support staff / administrative assistant

technical support representative i Jobs in Kansas City

technical support representative i

technical support administrator

CREEKSTONE FARMS

<div><p><b>JOB SUMMARY</b></p><p>
The Technical Support Administrator position is responsible for assisting with overall IT issues. Provide front line support for end user computing and addressing help desk tickets. Assist with troubleshooting applications, systems, and network. Install and maintain a variety of systems and technologies. They will additionally be responsible for perpetuating a &ldquo;Creekstone Proud&rdquo; culture through attitude and actions.</p><p></p><p><b><br>
ESSENTIAL FUNCTIONS:</b></p><ul><li>
Assist in daily tasks, with emphasis on addressing help desk tickets.</li><li>
Perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.</li><li>
Document, and maintain policies, procedures and associated training plans for system administration and appropriate use.</li><li>
40+ hour on-site work week with on-call availability.</li><li>
Sitting for extended periods of time.</li><li>
Standing for extended periods of time</li><li>
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.</li><li>
Occasional inspection of cables, scanners, systems, etc.</li><li>
Lifting and transporting of moderately heavy objects, such as computers and peripherals.</li></ul><p></p><p><b><br>
KNOWLEDGE, SKILLS, AND ABILITIES:</b></p><ul><li>
College degree in field of computer science or related is preferred and/or 3 years equivalent work experience. Certifications in CCNA, MCSE, preferred</li><li>
Working technical knowledge of network, including Firewalls, Routers, Layer 3 switching, and Vlans. Windows Server 2019, Windows 10, VMware.</li><li>
Application support experience with Office 2013 &amp; 2016, Office 365, Active Directory, Terminal Services, etc.</li><li>
Knowledge of local area network, and wide area network administration.</li><li>
Hands-on software and hardware troubleshooting and documentation experience.</li><li>
Strong customer service orientation.</li><li>
Proven analytical and problem-solving abilities.</li><li>
Ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>
Strong interpersonal and oral communication skills.</li><li>
Adept at reading, writing, and interpreting technical documentation and procedure manuals.</li><li>
Ability to conduct research into hardware and software issues and products as required.</li><li>
Ability to present ideas and solutions in user-friendly language.</li><li>
Highly self-motivated with a keen attention to detail.</li><li>
Skilled at working within a team-oriented, collaborative environment.</li></ul><p></p><p><br>
Creekstone Farms Premium Beef LLC is an Equal Opportunity Employer</p></div>

Technical Support Administrator

NoTraffic

<p>We are seeking a hands‑on, user‑focused IT Support Administrator to support our US team, manufacturing operations, and global employees during US hours. This role ensures SLA coverage across time zones and collaborates closely with the IL-based support administrator and the IT System Administrator.</p><p><b>Key Responsibilities </b></p><ul><li>Provide on‑site and remote technical support to US employees and manufacturing personnel.</li><li>Troubleshoot and resolve hardware/software issues, account problems, VPN issues, and access requests.</li><li>Handle onboarding/offboarding workflows across corporate systems.</li><li>Maintain ticket queues and meet global SLA targets.</li><li>Deploy and maintain laptops (Windows, macOS, Linux) with strong troubleshooting expertise on Mac &amp; Linux.</li><li>Track hardware inventory, replacements, spares, and accessories.</li><li>Manage peripherals and site equipment (printers, displays, docking stations).</li><li>Manage user permissions in Microsoft 365, Entra ID, and other corporate SaaS tools.</li><li>Apply least‑privilege and security policies consistently.</li><li>Monitor endpoint agents:</li></ul><p>(EDR, MDM, Intune, ManageEngine EndpointCentral, etc.)</p><ul><li>Ensure device compliance, OS patching, and security posture.</li><li>Provide admin-level support in Microsoft 365.</li><li>Basic admin tasks in Zoom, Slack, Atlassian, etc.</li><li>Coordinate daily tasks with IL Support Administrator.</li><li>Escalate Tier‑3 issues to the IT System Administrator.</li></ul><p><b>Required Experience &amp; Skills </b></p><ul><li>3+ years of IT support / helpdesk experience.</li><li>Strong Mac and Linux troubleshooting at a deep technical level.</li><li>Solid understanding of Windows.</li><li>Experience with M365 Admin Center and Entra ID.</li><li>Familiarity with endpoint management solutions (MDM/Intune/EndpointCentral).</li><li>Basic networking knowledge (VPN, Wi‑Fi, switches).</li><li>Excellent communication and service‑oriented mindset.</li></ul><p>Job Type: Full-time</p><p>Pay: $70,000.00 - $80,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li></ul><p>Application Question(s):</p><ul><li>What are your salary expectations for this position?</li></ul><p>Work Location: In person</p>

IT Support Administrator

Child Evangelism Fellowship of Missouri, Inc.

<p><b>CEF of Missouri Inc. - Kansas City Chapter</b></p><p>CEF&reg; is a Bible-centered, interdenominational, worldwide organization, composed of born-again believers whose purpose and mission are to evangelize boys and girls with the Gospel of the Lord Jesus Christ, disciple them in the Word of God, and establish them in a Bible-believing church for Christian living.</p><p><b>Overview</b></p><p>We are seeking a highly organized and detail-oriented Office Administrator to join our team. The ideal candidate will provide essential support to ensure the smooth operation of our office. This role requires a proactive individual who can manage multiple tasks efficiently while maintaining a professional demeanor. The Office Administrator will be responsible for various clerical and administrative duties, contributing to our organization's overall success.</p><p><b>Position Structure &amp; Accountability</b></p><p>This position will be hired and employed through the Child Evangelism Fellowship of Missouri, Inc. State Office. The Office Administrator will be based in the Kansas City Chapter office and may also provide administrative support to other chapters within the state, as directed.</p><p>The Office Administrator will report directly to the Local Area Director of the Kansas City Chapter for daily oversight, task management, and ministry coordination.</p><p>This position is primarily remote, with occasional in-person meetings or ministry-related activities as needed. The expected workload is 32-36 hours per week, with flexible scheduling to accommodate ministry needs while maintaining some availability during normal business hours.</p><p>Qualifications:</p><ul><li>Is born again, has the assurance of salvation, and is willing to give a testimony of his salvation</li><li>Must sign the Ministry Compliance Agreement</li><li>Is called to serve in this ministry and is able to explain that calling</li><li>Believes that children can be saved from sin by coming to a saving knowledge of Jesus Christ</li><li>Demonstrates an active dependence on prayer and is a continual student of the Word of God</li><li>Demonstrates a generous heart with time, talents, and resources.</li><li>Is a team player</li><li>Possesses good written, verbal, and public speaking skills</li><li>Possesses basic computer and technology skills</li><li>Is self-motivated and organized</li><li>Meets the specific qualifications necessary to perform the requirements of the job description</li><li>Participates in raising ministry support</li><li>Has a good testimony at home, on the job, and in his neighborhood and local church as reflected</li><li>by both speech and conduct</li><li>Is actively involved in a local church</li><li>Is continually learning to trust the Lord for victory, wisdom, and guidance</li><li>Submits biblically to authority</li><li>Lives in the area of ministry</li></ul><p><b>Duties</b></p><ul><li>Manage and organize office files, ensuring all reports complete and processed.</li><li>Provide excellent volunteer support, addressing inquiries and assisting volunteers in a friendly manner.</li><li>Handle phone calls with professionalism, demonstrating strong phone etiquette.</li><li>Perform clerical tasks such as data entry, document preparation, and proofreading materials for accuracy.</li><li>Maintain a CRM database of volunteers and donors.</li><li>Deposit, record, and process donations.</li></ul><p><b>Skills</b></p><ul><li>Strong time management skills to prioritize tasks effectively in a fast-paced environment.</li><li>Proficient computer literacy, including familiarity with office software applications (e.g., Microsoft Office Suite).</li><li>Excellent organizational skills with attention to detail for accurate file management.</li><li>Ability to provide exceptional volunteer support.</li><li>Knowledge of office management practices and procedures.</li><li>Strong phone etiquette to communicate professionally with volunteers and donors.</li><li>Capable of performing clerical duties with accuracy and efficiency.</li><li>Proficient in administrative tasks, ensuring smooth daily operations.</li><li>Strong proofreading skills to ensure all documents are error-free.</li></ul><p>Candidates for this position should be familiar with <i>Child Evangelism Fellowship</i>&reg;.</p><p>Note: Child Evangelism Fellowship Inc. is permitted and reserves the right to prefer employees or prospective employees on the basis of religion.</p><p>Pay: $37,000.00 per year</p><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>Work Location: Hybrid remote in Kansas City, MO 64138</p>

Office Administrator

Arkansas City Public Schools USD 470

<div></div><div><ul><div><div>JobID: 450</div></div><br>
<p></p><div><div><b>
Position Type:</b><br>
 Support Staff/Student Assistant Team<br>
</div><div><b>
Date Posted:</b><br>
 4/28/2026<br>
</div><div><b>
Location:</b><br>
 Elementary<br>
</div><div><b>
Date Available:</b><br>
 August 2026</div><div><b><br>
Description:</b><br>
Student Assistant Team members work directly with students and teachers in an instructional support capacity.<br>
<br>
<b>Duties and Responsibilities:</b></div><ul><li>
Participation in all employee training sessions as well as scheduled all-staff meetings</li><li>
Assist/participate in school site evening functions when necessary</li><li>
Attend those functions that impact and will be beneficial to USD 470 students and parents</li><li>
Work closely with the staff or the school team at school site as needed during tutoring, functions, and employee training</li><li>
Work closely with the elementary administrator and instructors to ensure that the goals of USD 470 are accomplished</li><li>
Adhere to all policies and procedures established by USD 470 and the school site assigned</li></ul><div><b>
Qualifications:</b></div><ul><li>
Must have an associate's degree or at least 48 hours of college credit or be able to obtain a passing score on a para-educator skills test</li><li>
Must possess strong oral communication skills along with the ability to relate to students with multicultural backgrounds</li><li>
Must possess strong multitasking skills needed to complete various duties as assigned</li></ul><div><b><br>
FLSA Status: Non-exempt</b><br>
<br>
This institution is an equal-opportunity employer.</div></div></ul></div><p></p>

Intensive English Team Member

KCAS BIO

<div><div>Performing critical work that impacts our industry and our world&rsquo;s health while problem solving and innovating in the field &ndash; that is what we get to do every day at KCAS Bio. If that gets you excited too, then maybe working at KCAS Bio is for you.</div><div></div><p><br>
When you work as the Lead ELN/LIMS Administrator at KCAS, you get to further our mission by serving as the primary owner and strategic lead for KCAS Bio&rsquo;s Electronic Laboratory Notebook (ELN) and Laboratory Information Management System (LIMS) platforms.</p>
<p>
While ensuring these systems effectively support regulated bioanalytical operations, data integrity, compliance, and scalability across KCAS Bio laboratories, you will partner with scientific, quality, IT, and business leadership to drive system configuration, continuous improvement, user adoption, and alignment with business and regulatory requirements.</p>
<h3 class="jobSectionHeader"><b>
In this roll, we will rely on you to:</b></h3><div>
<ul><li>Serves as the functional and technical lead for ELN and LIMS platforms across KCAS Bio, acting as the primary subject matter expert and system owner.</li>
<li>Leads the implementation, configuration, validation, enhancement, and ongoing maintenance of ELN/LIMS systems in a GxP-regulated CRO environment.</li>
<li>Ensures ELN/LIMS systems meet data integrity, security, audit trail, and regulatory compliance requirements (e.g., FDA, GLP, GCP, 21 CFR Part 11).</li>
<li>Partners closely with laboratory leadership, QA, IT, and scientific teams to translate laboratory workflows and business needs into system designs and configurations.</li>
<li>Drives continuous improvement initiatives by identifying opportunities to streamline workflows, improve data quality, and enhance system usability.</li>
<li>Oversees system validation activities, including validation planning, execution, documentation, and change control.</li>
<li>Establishes and maintains system governance, including user access controls, role definitions, configuration standards, and documentation practices.</li>
<li>Provides leadership for ELN/LIMS-related projects, including system upgrades, vendor coordination, and cross-functional implementations.</li>
<li>Develops and delivers training for ELN/LIMS users to ensure effective adoption and consistent use across the organization.</li>
<li>Acts as a key point of contact during internal audits, client audits, and regulatory inspections related to ELN/LIMS systems.</li>
<li>Monitors system performance, data quality metrics, and user feedback to proactively address issues and risks.</li>
<li>Collaborates with vendors and external partners to manage support, enhancements, and roadmap planning.</li>
<li>Supports integration of ELN/LIMS with other enterprise systems as needed (e.g., instruments, data analysis platforms, or ERP systems).</li>
<li>Supports the company brand in all interactions, serving as a positive brand ambassador for KCAS Bio.</li>
</ul></div><h3 class="jobSectionHeader"><b>To qualify specifically for this role, you will have:
</b></h3><div><div><div><div><ul><li>Bachelor&rsquo;s degree in a scientific, technical, or related discipline required.</li>
<li>Advanced degree or relevant certifications (e.g., informatics, quality, or project management) preferred.5+ years of experience leading, administering, or supporting ELN and/or LIMS systems in a regulated laboratory environment.</li>
<li>Experience working within a pharmaceutical company, CRO, biotech organization, or similarly regulated scientific environment.</li>
<li>Demonstrated experience with system validation, change control, and regulatory compliance expectations.</li>
<li>Strong understanding of laboratory workflows, bioanalytical operations, and data lifecycle management.</li>
<li>Experience managing cross-functional projects and working with both technical and scientific stakeholders.</li></ul></div><br>
</div>
</div></div><p></p><div>(Please note this is a representative summary of responsibilities, not a comprehensive or exclusive list of the duties to be performed in any position. Employees must follow instructions and perform additional duties as requested.)</div><div><b>
</b></div><div><b>
WHO YOU ARE</b></div><div>
You will thrive at KCAS Bio if you enjoy a relational environment, are purpose- and values-driven, embrace constant development and supportive leadership, and enjoy being part of innovative work.</div><div>
</div><div><b>
WHAT YOU&rsquo;LL GET</b></div><div>
Our benefits include, and extend beyond, the traditional package. At KCAS Bio, you will enjoy company sponsored events like food trucks, family days and spirit days. You will grow in your career with KCAS University. You will be able to connect with like-minded employees to further KCAS Bio's approach to key areas such as wellness, inclusion, and community outreach. You will engage as an owner in our stock ownership program. You will have access to the latest technology. And you will be able to invest in the community with paid time off to volunteer.</div><div></div><div><br>
Learn more about the Benefits at KCAS Bio</div><div><b>
</b></div><div><b>
WHO WE ARE</b></div><div>
We are a fast-growing contract research organization (CRO) headquartered in Kansas City, pioneering the latest drug development in both human and animal health fields. Demand for our expertise is growing and so is our need for great people to work in nimble, empowered teams committed to one another&rsquo;s growth. At KCAS Bio, we advance both great science AND great people.</div><div></div><div><br>
Learn more about what it is like to work at KCAS Bio</div><div>
</div><div>
KCAS Bio is proud to be an Equal Opportunity Employer. Among other things, we provide equal employment opportunities without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, sex, sexual orientation, gender identity, or any other legally protected category; we recruit qualified candidates without regard to citizenship status based on internal processes that enable us to hire the right candidates consistent with the appropriate U.S. Immigration framework; and (3) we work with and provide reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs, observances, and practices. Anyone who needs reasonable accommodation may send an email to kcasrecruiting@kcasbio.com or call 913-248-3000 (for TTY assistance call 711) and ask for Human Resources.</div><div>
</div><div>
IND123</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Lead ELN/LIMS Administrator

Wellpath

<div>
 The Assistant Health Services Administrator (AHSA) supports the Health Services Administrator (HSA) by assisting in the daily oversight and management of the entire medical program. Responsibilities include monitoring medical activities, ensuring compliance with policies and standards, and supporting operational efficiency. This role is essential in maintaining the smooth functioning of healthcare services while collaborating closely with the HSA.
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 <strong>
  Qualifications &amp; Requirements
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 Education
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  <li>
   Bachelors in Nursing from an accredited school of nursing.
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  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Operational experience in correctional health care and delivery Preferred. Minimum three (3) years of experience in administrative and supervisory experience preferred. Organizational experience in operations and planning required. Experience in managing budgets and analyzing contracts is preferred.
   <br/>
   <br/>
  </li>
 </ul>
 Licenses/Certifications
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 <ul>
  <li>
   Licensed RN in the state of employment.
  </li>
  <li>
   Must be able to obtain and maintain CPR certification.
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  </li>
 </ul>
 <strong>
  <strong>
   Key Responsibilities
  </strong>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prepare various reports (statistical, narrative, financial, etc.) and ensure adherence to ACA, NCCHC, and state standards through policy development and compliance monitoring.
  </li>
  <li>
   Analyze staffing patterns, assist in payroll and labor control, recommend operational improvements, and promote cost control through resource efficiency and staff education.
  </li>
  <li>
   Maintain positive relationships with facility administration, employees, contract providers, and external agencies while fostering a professional and cooperative environment.
  </li>
  <li>
   Ensure compliance with local, state, and federal regulations, including safety protocols, scheduling, dress code, and timekeeping; handle grievances and patient correspondence effectively.
  </li>
  <li>
   Lead by example through punctuality, positive attitude, and professionalism, while encouraging a supportive and productive workplace culture.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   You Matter
  </strong>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Make a difference every day in the lives of the underserved
  </li>
  <li>
   Join a mission driven organization with a people first culture
  </li>
  <li>
   Excellent career growth opportunities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Join Us And Find a Career That Supports
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Caring for overlooked, underserved, and vulnerable patients
  </li>
  <li>
   Diversity, equity, inclusion, and belonging
  </li>
  <li>
   Autonomy in a warm team environment
  </li>
  <li>
   Growth and training
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks And Benefits
  <br/>
  <br/>
 </strong>
 In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including:
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 <ul>
  <li>
   DailyPay, receive your money as you earn it!
  </li>
  <li>
   Tuition Assistance and dependent Scholarships
  </li>
  <li>
   Employee Assistance Program (EAP) including free counseling and health coaching
  </li>
  <li>
   Company paid life insurance
  </li>
  <li>
   Tax free Health Spending Accounts (HSA)
  </li>
  <li>
   Wellness program featuring fitness memberships and product discounts
  </li>
  <li>
   Preferred banking partnership and discounted rates for home and auto loans
  </li>
  <li>
   Eligibility for perks and benefits varies based on employee type and length of service.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   We are an Equal Employment Opportunity Employer
  </strong>
  <br/>
  <br/>
 </strong>
 We are committed to fostering, cultivating, and preserving a culture of uniqueness.
 <br/>
 <br/>
 We celebrate a variety of backgrounds and are committed to creating an inclusive environment for all employees.
 <br/>
 <br/>
 <strong>
  We encourage you to apply!
 </strong>
 If you are excited about a role but your experience doesn&rsquo;t seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.
 <br/>
 <br/>
 Deadline to apply to this position is contingent upon applicant volume. Those positions located in Colorado will have a specific deadline posted in the job description.
 <br/>
 <br/>
 We are an Affirmative Action Employer in accordance with applicable state and local laws.
 <br/>
 <br/>
 <strong>
  <strong>
   We are an Equal Employment Opportunity Employer
  </strong>
  <br/>
  <br/>
 </strong>
 We are committed to fostering, cultivating, and preserving a culture of uniqueness.
 <br/>
 <br/>
 We celebrate a variety of backgrounds and are committed to creating an inclusive environment for all employees.
 <br/>
 <br/>
 <strong>
  We encourage you to apply!
 </strong>
 If you are excited about a role but your experience doesn&rsquo;t seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.
 <br/>
 <br/>
 Deadline to apply to this position is contingent upon applicant volume. Those positions located in Colorado will have a specific deadline posted in the job description.
 <br/>
 <br/>
 We are an Affirmative Action Employer in accordance with applicable state and local laws.
</div>


Assistant Health Services Administrator, Registered Nurse, RN

Intuit

<div><h2 class="jobSectionHeader"><b>Overview</b></h2><div>
Overview:</div><p>
Come join the Customer Success team as an Accountant Service and Support Expert, dedicated to supporting our highest-value partners: The Accountants who use QuickBooks Online Accountant and Intuit Accountant Suite to manage their clients&rsquo; business needs.</p><p>
In this role, you will work in a fast-paced contact center environment, serving as the primary voice of Intuit for accounting professionals. This is a premium technical support position designed for high-performing experts where you will be the first line of support for our Elite and Premium ProAdvisors. You will engage with them primarily over the phone to solve their most critical business challenges, blending deep accounting knowledge with rapid troubleshooting skills to keep their firms running smoothly.</p><p>
What You&rsquo;ll Do</p><p>
As an Accountant Service and Support Expert, you will move beyond transactional troubleshooting to provide holistic business solutions. You will:</p><ul><li>
Fall in Love with the Problem: You don't just look for quick workarounds; you hunt for the root cause. You isolate why an error is happening to fix it permanently rather than alleviating the symptom with a band-aid.</li><li>
Enable, Don't Do: You are a technical support expert, not a bookkeeper for hire. Your goal is to unblock the accountant so they can do their job, using your knowledge of accounting workflows to speak their language and understand the urgency behind their request.</li><li>
Be Proactively Consultative: You look for the &quot;unasked question.&quot; If you spot a setup error unrelated to the current call, you bring it up and solve it now to prevent a future callback.</li><li>
Bridge the Gap: You translate complex technical behavior into clear, accounting-focused explanations. You act as the link between the Customer and Engineering by documenting rigorous troubleshooting steps that prove where the software is failing.</li></ul><div>
Qualifications:</div><ul><li>
Experience: Minimum 2 years of experience in a high-volume technical support or customer-facing role (e.g., Call Center, SaaS Support, or IT Help Desk).</li><li>
Technical Resourcefulness (Critical): Demonstrated ability to interpret complex technical documentation (e.g., Knowledge Base articles, SOPs) and apply that logic to solve unique customer problems. Must be willing to research and exhaust all written resources before escalating.</li><li>
Software Proficiency: Experience utilizing QuickBooks Online or other financial management software (Xero, Sage, NetSuite) is required.</li><li>
Payroll Expertise: Minimum 1 year of experience supporting Payroll software (Gusto, ADP, PayCycle) or an active Intuit Payroll certification is required.</li><li>
Accounting Knowledge: Functional understanding of financial terms (Assets, Liabilities, Equity) and transaction types (Debits vs. Credits). Previous experience with bookkeeping or tax preparation and attaining the Intuit Academy Bookkeeping Certification through the Intuit Academy is a strong plus.
</li><li>Consultative Communication: Ability to explain complex technical details to financial professionals clearly and confidently. You must be able to drive a conversation forward and &quot;speak the language&quot; of an accountant, not just react to questions.</li><li>
Documentation Skills: Strong written communication skills with the ability to capture detailed, logical case notes that outline the specific steps taken to reproduce an error (e.g., &quot;Clicked X, saw Error Y&quot;).</li><li>
Tech Savvy &amp; Multitasking: Ability to leverage multiple screens, troubleshoot browser/device issues, and type quickly (60+ WPM or equivalent data entry proficiency) while actively engaged in conversation.</li><li>
Certifications: An active QuickBooks Level 1 Certification. CPA, EA, JD, and/or CPB is preferred, not required.</li></ul><div>
Responsibilities:</div><ul><li>
Operational Efficiency &amp; Occupancy: Maintain high availability to assist customers by rigorously managing phone states. You are expected to maximize &quot;Available&quot; time and minimize non-productive statuses (such as After Call Work or Extended Research) by troubleshooting and documenting efficiently while the customer is on the line.</li><li>
Performance Accountability: Manage a high-volume workflow of inbound phone calls while meeting key performance indicator targets including Issue Resolution (IR), Transactional Net Promoter Score (TNPS), Service Quality Score (SQS), Transfer Rate, Average Handle Time (AHT), and Occupancy.</li><li>
Real-Time Documentation: Capture detailed, high-quality case notes during the interaction. You will be expected to multitask&mdash;listening, troubleshooting, and typing simultaneously&mdash;to ensure you are ready to support the next customer after resolving the current customer problem.</li><li>
Advanced Troubleshooting: Utilize deep product knowledge and resourcefulness to research and resolve complex issues. This includes reading detailed support articles in their entirety and applying logical deduction to isolate variables.</li><li>
De-escalation &amp; Advocacy: Navigate high-pressure situations with frustrated customers. You will use high-empathy communication to de-escalate emotions while simultaneously driving the technical resolution forward.</li><li>
Next Issue Avoidance: Actively audit the customer&rsquo;s setup during the interaction to identify and resolve latent issues before they become blockers, ensuring a seamless experience after the call ends.</li></ul><br>
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California - $25.00 - $29.00, Southern California - $25.00 - $29.00, Colorado - $24.00 - $28.00, Hawaii - $25.00 - $29.00, Illinois - $24.00 - $28.00, Massachusetts- $25.00 - $29.00, Maryland - $25.00 $28.00, Minnesota - $22.00 - $25.00, New Jersey - $25.00 - $29.00, New York - $25.00 - $29.00, Ohio - $23.00 - $25.00, Vermont - $24.00 - $28.00, Washington - $25.00 - $29.00, Washington DC - $25.00 - $28.00. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.</div>

Accountant Service and Support Expert

Explore 299+ Technical support administrator in Kansas City this May. Find roles across top companies and apply now to boost your career.