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customer care specialist - est

customer support specialist, 2nd shift (tuesday - saturday, 4pm et - 1am et) Jobs in Atlanta

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desktop support technician - duluth

technical support specialist

TPK Wireless

<p><i><b>Note:</b></i> If you&rsquo;re passionate about electronic devices, enjoy diving into technical details, and take pride in your expertise, TPK Wireless offers a dynamic and intellectually challenging environment where your skills and curiosity can thrive. (Daily Commute Required)</p><p>We are pleased to offer an exciting opportunity for a <b>Technical Support Specialist</b> to join our growing team, with a focus on consumer electronic devices. Additionally, we are actively seeking a qualified <b>Electronic Repair Technician</b> with a minimum of one year of hands-on experience in device repair. The technician role offers a higher starting pay, commensurate with demonstrated expertise and repair skill.</p><p>We are looking for dedicated, customer-focused professionals with a strong background in <b>Technical Support, IT Support, or Help Desk services</b>. This role requires direct interaction with customers, where you will provide in-person technical support and resolve issues related to hardware components in mobile phones, tablets, and computers.</p><p>This is not a remote position, and we kindly request that you answer the questions provided to the best of your ability without the assistance of CHATGPT.</p><p><b>Primary Responsibilities</b></p><ul><li>Deliver front-line client services including retail sales, customer support, and Tier 1 IT/technical assistance</li><li>Diagnose and resolve hardware-related issues on mobile phones, tablets, and laptops (e.g., screens, charging ports, batteries, cameras, speakers)</li><li>Conduct in-person device repairs and manage customer check-ins and check-outs</li><li>Educate customers on repair findings, warranty coverage, and common causes of device damage</li><li>Assist customers with accessory purchases (e.g., screen protectors, cases, cables)</li><li>Recommend and facilitate device sales when repairs are not viable</li><li>Address 90% hardware issues and 10% software-related concerns</li><li>Explain technical concepts clearly and concisely to non-technical customers</li><li>Exhibit critical thinking and adaptability in a fast-paced retail environment</li><li>Maintain professionalism, accuracy, and care in all customer interactions</li></ul><p><b>Recognition &amp; Culture</b></p><ul><li><b>Monthly bonus rewards</b> and recognition for top performance</li><li>Friendly, collaborative, and performance-based culture</li><li>We embrace feedback&mdash;<b>your ideas help shape how we grow</b></li></ul><p><b>Growth &amp; Career Development</b></p><ul><li>Clearly defined promotion tracks to <b>Lead Tech</b> and <b>Store Manager</b> roles</li><li><b>Quarterly performance reviews</b> and goal setting to help you level up</li><li>Opportunities to <b>train others</b>, <b>lead internal projects</b>, and improve operations</li><li>Cross-training in multiple brands and device types to expand your skillset</li></ul><p><b>Training Support</b></p><ul><li><b>Paid, hands-on training</b> starting Day 1</li><li>Learn diagnostics, communication techniques, and upselling</li><li>Work alongside experienced technicians and receive real-time feedback and mentorship</li></ul><p><b>Compensation &amp; Benefits</b></p><ul><li>Commission eligibility after a 14-day training period</li><li>$500 <b>Training Completion Bonus</b> after successful completion of 2 weeks</li><li>Annual raises between <b>3% and 8%</b>, based on performance</li><li>Clear opportunities for advancement in pay and title after <b>8 months</b></li><li>Standard workweek of <b>4 to 5 days</b>, 9-hour shifts (10:00 AM &ndash; 7:00 PM)</li><li><b>Saturday availability required</b>; <b>Sunday availability</b> will be expected in the future</li><li>In-person retail storefront environment across <b>two locations</b></li><li>Comprehensive <b>background check</b> (employment and education verification) is required</li></ul><p><b>Qualifications</b></p><ul><li>Associate's or Bachelor's degree in a related field is <b>required</b></li><li>Minimum 1 year of experience in <b>Technical Support, IT Support, or Help Desk services</b></li><li>Demonstrated ability to communicate effectively and empathetically with customers</li><li>Strong diagnostic and technical troubleshooting skills</li><li>Adaptability to emerging technologies and repair techniques</li><li>Familiarity with customer service and CRM concepts</li><li>Ability to work well within diverse teams and under high-pressure situations</li></ul><p><b>Application Process</b></p><p>This is not a remote position</p><p>To be considered for this position, please submit your resume along with responses to the accompanying application questions. We look forward to reviewing your application and learning more about how you can contribute to our team.</p><p>Job Type: Full-time</p><p>Pay: $18.00 - $22.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>For all questions: Please do not use CHATGPT or Google for assistance. What is the difference between a warranty versus guarantee?</li></ul><ul><li>TPK Wireless is a retail setting, storefront with two locations. Are you able to make the commute?</li></ul><ul><li>Repair Technicians: Describe a time when you had to de-escalate a situation with a disgruntled customer.</li></ul><ul><li>What would you say to a customer who wants a quick fix for a complex repair?</li></ul><ul><li>How would you inform a customer that damage is not covered under warranty? </li><li>A customer comes in with an older HP 13-inch laptop with 4GB of RAM that is no longer performing efficiently. They would like to upgrade to something more powerful but don&rsquo;t know much about laptop specifications. However, they specifically want to switch to a MacBook.</li></ul><p>How would you approach this interaction? Walk me through how you would assess their needs, educate them on their options, and confidently recommend the right MacBook for them.</p><ul><li>Do you enjoy working with electronic devices and love diving deep into specs about technology, and want a place to showcase your passion?</li></ul><p>Ability to Commute:</p><ul><li>Atlanta, GA 30344 (Preferred)</li></ul><p>Ability to Relocate:</p><ul><li>Atlanta, GA 30344: Relocate before starting work (Preferred)</li></ul><p>Work Location: In person</p>

Technical Support Specialist / Repair Technician (1+ Yrs Exp Req)

Georgia Aquarium

<div><p><b>Position Title</b><b>: </b>IT Support Specialist II</p>
<p><b>
Department</b><b>: </b>1320 - Information Technology</p>
<p><b>
Classification</b><b>: </b>NONEX - Non-Exempt</p>
<p><b>
Employee Type</b><b>:</b> TSN - Team Spec FT Nexe</p>
<p><b>
Direct Report: </b>Assistant Manager, IT</p><br>
<p></p>
<p><b>
Position Summary:</b></p>
<p>
An IT Support Specialist II at Georgia Aquarium is responsible for providing support for desktop, mobile devices, printers, servers, and network infrastructure. Candidate must possess technical and customer service skills as well as strong written and verbal communication skills. This position will require working shifts during and occasionally after business operation hours.</p><p><b><br>
</b></p><p><b>Responsibilities</b><b>:
</b></p><div><ul><li>Offer advanced troubleshooting and support to resolve complex hardware, software, and network issues that are submitted from staff or are escalated from Level 1 helpdesk staff.</li></ul>
<ul><li>Provide support for installation, configuration, and troubleshooting of operating systems (Windows, macOS), business applications, and peripheral devices (printers, scanners, etc.).</li></ul>
<ul><li>Perform basic system administration tasks, including user account management, password resets, and permissions configuration on various systems.</li></ul>
<ul><li>Configure hardware, software, and telecommunications for new hires, location changes, and new needs.</li></ul>
<ul><li>Identify ways to reduce operational costs and improve customer service by automating processes.</li></ul>
<ul><li>Create, maintain, and interpret detailed technical documentation of common issues, solutions, and knowledge base articles to support continuous improvement and user self-service.</li></ul>
<ul><li>Perform computer upgrades, including hard drive replacement, component installation, and specification requirements.</li></ul>
<ul><li>Liaise with external vendors for warranty support, software licensing issues, or other third-party software and hardware support.</li></ul>
<ul><li>Participate in after-hours support or on-call rotation to resolve critical issues outside of normal business hours.</li></ul>
<ul><li>Track, prioritize, and manage tickets using the ticketing system, ensuring timely resolutions.</li></ul>
<ul><li>Assist in training end users on software applications and best practices for system use and security protocols.</li></ul>
<ul><li>Ensure compliance with IT security policies and procedures, assist with security audits, and troubleshoot access or security incidents.</li></ul>
<ul><li>Stay updated with the latest IT policies, tools, and technologies relevant to the helpdesk role.</li></ul>
<ul><li>To perform other duties as workload necessitates.</li></ul></div><br>
<p></p>
<p>
</p><p><b>Qualifications</b><b>:</b></p>
<div>
<ul><li>Degree or relevant experience in Information Technology or related course of study.</li></ul>
<ul><li>Familiarity with common business applications (Microsoft Office 365, collaboration tools, and remote work applications).</li></ul>
<ul><li>Basic knowledge of Active Directory (user account creation, group policies, etc.), file permissions, and other user management systems.</li></ul>
<ul><li>Experience troubleshooting desktop PCs, laptops, printers, and mobile devices (iOS, Android). Familiarity with industry standard computer hardware and peripherals.</li></ul>
<ul><li>Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.</li></ul>
<ul><li>Strong written and verbal communication skills to interact with end users, colleagues, and vendors as well as ability to explain complex technical concepts in non-technical terms to end users.</li></ul>
<ul><li>Customer service-oriented approach, with a focus on delivering a positive end-user experience.</li></ul>
<ul><li>Patience and the ability to handle stressful situations and frustrated users with professionalism.</li></ul>
<ul><li>Strong team collaboration skills and the ability to work independently when necessary.</li></ul>
<ul><li>Experience in a zoo or aquarium preferred but not required.</li></ul>
<ul><li>Aptitude and willingness to expand subject matter expertise in business areas such as ticketing, telecommunications, fundraising, accounting, and HR.</li></ul></div><br>
<p></p>
<p></p>
<p></p><p><b>Physical Demands &amp; Work Environment:</b><b><i>
</i></b></p><p>The physical demands and work environment described here are representative of those that must be met by Team Members to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Team Members with disabilities to perform the essential functions. While performing the duties of this job, Team Members are occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Team Members must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, Team Members may be exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.</p><br>
<p></p>
<p><b>
Commitment:</b><b><i>
</i></b></p><p>I commit to Georgia Aquarium, Inc. to be a part of the following:</p>
<p><b>
Mission</b>: Georgia Aquarium is a nonprofit committed to inspiring awareness and preservation of our ocean and Aquatic animals worldwide.</p>
<p><b><i>
Vision:</i></b> To be the Premier Aquarium in the World for Science, Entertainment, Education and Conservation.</p>
<p><b><i>
Values: </i></b>Respect, Teamwork, Integrity, Innovation, Leadership, Excellence, Appreciation &amp; Inclusion</p></div><p></p>

IT Support Specialist II

Prestige Staffing

<div>
 <p>
  <strong>
   Position: Help Desk Support Specialist
  </strong>
 </p>
 <p>
  <strong>
   Location: Downtown Atlanta, GA (In-office 5 days per week)
  </strong>
 </p>
 <p>
  <strong>
   Type: Contract
  </strong>
 </p>
 <p>
  <strong>
   Pay: Up to $24.50 per hour
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB DUTIES AND RESPONSIBILITIES:
  </strong>
 </p>
 <ul>
  <li>
   Serves as the primary escalation point for incoming queries and technical issues.
  </li>
  <li>
   Manages and/or assigns projects and tasks to other team members as appropriate
  </li>
  <li>
   Advises, collaborates and assists business units with system enhancements and modifications
  </li>
  <li>
   Provides technical assistance and support for incoming queries and technical issues related to systems, networking, phone systems, audio/visual equipment, computer software (e.g., Windows 10, Microsoft Office, various browsers), hardware, etc.
  </li>
  <li>
   Effectively provides user support over the phone, in person, and via remote tools.
  </li>
  <li>
   Responds to user requests promptly, demonstrating courtesy and respect for customers to ensure complete problem resolution and satisfaction through appropriate follow-up.
  </li>
  <li>
   Assists users with information security and privacy questions; provides directions for the correct action.
  </li>
  <li>
   Supports telecommunication devices and services; assists users on various vendor wireless networks and telephony.
  </li>
  <li>
   Distributes and reviews user equipment as required; updates inventory asset management systems with assigned equipment; ensures equipment is clean, up-to-date, and operational.
  </li>
  <li>
   Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, landlines, networks, and other assigned peripherals.
  </li>
  <li>
   Troubleshoots end-user problems; troubleshoots desktop and network printing problems for various vendor printing devices.
  </li>
  <li>
   May be asked to train users on IT hardware and software (e.g., laptops, printers, login, email, etc.)
  </li>
  <li>
   Creates user support documentation and instructions.
  </li>
  <li>
   Multi-task, prioritize problems, and manage time to ensure the timely resolution of incidents.
  </li>
  <li>
   This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   TECHNICAL SUPPORT, SPECIALIST SKILLS, AND QUALIFICATIONS:
  </strong>
 </p>
 <ul>
  <li>
   Minimum of 2-5 years of IT technical support
  </li>
  <li>
   Strong knowledge and experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, etc.
  </li>
  <li>
   Technical expertise should include Windows 10, MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure.
  </li>
  <li>
   Proficiency with imaging laptop computers 20h2, 21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
  </li>
  <li>
   Knowledge and proficiency in Mobile device management, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software.
  </li>
  <li>
   Willing to work off-hours and weekends when required for projects or emergency support.
  </li>
  <li>
   Experience installing, configuring, and supporting network printers and audio/visual equipment
  </li>
  <li>
   Effective use of ticketing systems to track and document incidents (ServiceNow and Sales Force
  </li>
  <li>
   is strongly preferred)
  </li>
  <li>
   Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills
  </li>
  <li>
   Strong team leadership, time management, and coaching and mentoring skills
  </li>
  <li>
   Excellent customer service and communication skills are a must.
  </li>
  <li>
   Desktop Technician will provide day-to-day local remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
  </li>
  <li>
   Providing fault analysis to customers&rsquo; core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
  </li>
 </ul>
 <p>
 </p>
</div>


Help Desk Support Specialist

Calendly

<div><div><h4 class="jobSectionHeader"><b>What's in it for you?</b></h4>
<p>
Ready to make a serious impact? Millions of people already rely on Calendly, and we're still in the midst of exciting product growth &mdash; it's a fantastic time to join us. Everything you'll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you've ever worked with, then we hope you'll consider allowing Calendly to be a part of your professional journey.</p></div><h2 class="jobSectionHeader"><b>
About the team &amp; opportunity</b></h2>
<p>
What's so great about working on Calendly's Customer Experience team?</p>
<p>
We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day.</p>
<p>
 Why do we need you? Well, we are looking for a Customer Support Specialist who has a curiosity for technology, critical problem-solving skills, and a desire to enable customers! You will report to a Manager of Customer Service being on the front lines of customer support issues during our second shift hours.</p>
<h2 class="jobSectionHeader"><b>
A day in the life of a Customer Support Specialist at Calendly</b></h2>
<p>
You will resolve tickets via Live Chat, Phone or Email promptly in a fast-paced environment and effectively maintain expert-level product knowledge. You will have the opportunity to participate in Calendly support initiatives and you will be measured by personal and team goals &amp; metrics. Many customers have experienced the value of Calendly firsthand, and our team makes a huge impact on that experience. In order to stay at the top of industry customer service standards, we need to continually grow our team.</p>
<h2 class="jobSectionHeader"><b>
On a typical day, you will be working on:</b></h2>
<ul><li>Be the first point of contact for our users when they need help or have questions, providing solutions and creating the very best Calendly support experience</li>
<li>Help our customers schedule more meetings</li>
<li>Take a consultative approach to problem-solving</li>
<li>Maintain fantastic written communication skills</li>
<li>Be a Calendly product, use-case, and scheduling industry expert</li>
<li>Patiently empathize with customers with every interaction</li>
<li>Attend ticket audits and receive active feedback on a regular basis</li>
<li>Document &amp; advance customer and internal issues appropriately</li>
<li>Go above and beyond to serve our customers and your team (be a self-starter)</li>
<li>Use your technical savviness and resourcefulness to assist customers relatively autonomously</li>
<li>Take ownership over the customer experience you provide</li>
</ul><h2 class="jobSectionHeader"><b>What do we need from you?</b></h2>
<ul><li>1+ years of experience in software (SaaS) customer support</li>
<li>Technical software troubleshooting skill and experience</li>
<li>Live Chat or Phone customer support experience a plus</li>
<li>Someone who thrives in a challenging, fast-paced environment and enjoys helping people</li>
<li>A self-starter mentality and desire to make a direct, tangible impact on a rapidly growing product and company</li>
<li>Drive and ability to thrive in a metrics-focused role and team environment</li>
<li>Phenomenal written and verbal communication skills</li>
<li>Outstanding time management skills</li>
<li>Someone who works collaboratively with a passionate, customer-centric team</li>
<li>Authorized to work lawfully in the United States of America. Calendly does not engage in immigration sponsorship at this time</li>
</ul>
<p>Our ideal candidate will thrive in a fast-paced, high-volume, email, phone, and live chat-based customer support environment. This role will require product expertise, exemplary time management skills, critical thinking about problem-solving, and effective communication throughout the customer experience. Due to the hours of coverage, it is imperative that the person in this role exercise good, professional judgment and be able to thrive in a relatively self-sufficient context. We're looking for self-starters who are curious and intrinsically motivated to make an impact.</p>
<h2 class="jobSectionHeader"><b>
Available shifts</b></h2>
<p>
In order to best serve our customers globally, and to support multiple time zones, seven days a week.</p>
<ul>
<li>This role has a consistent 5-day per week work schedule that will include one weekend day: your shift each week will be<i> </i>Tuesday - Saturday, 4pm - 1am EST.</li>
</ul><div><p>
The ranges listed above are the expected annual base salary for this role, subject to change.</p>
<p>
Calendly takes a number of factors into consideration when determining an employee's starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.</p>
<p>
Base salary is just one component of Calendly's total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits.</p>
<p>
Calendly uses the zip code of an employee's remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:</p>
<ul>
<li>Tier 1: San Francisco, CA, San Jose, CA, New York City, NY</li>
<li>Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.</li>
<li>Tier 3: All other locations not in Tier 1 or Tier 2</li>
</ul>
<p><b>If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility.</b></p>
<p><b>
All candidates can find our Candidate Privacy Statement</b><b> here</b></p>
<p><b>
Candidates residing in California may visit our Notice at Collection for California Candidates here:</b><b> Notice at Collection</b></p>
<p>
This role may require occasional travel for company events, team collaboration, or offsites.</p></div></div>

Customer Support Specialist, 2nd Shift (Tuesday - Saturday, 4pm ET - 1am ET)

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: PRODUCTION SPECIALIST L1
</div></div></div></div><div><div><div><div>City: Atlanta
</div></div></div></div><div><div><div><div>State/Province: Georgia
</div></div></div></div><div><div><div><div>Posting Start Date: 3/18/26
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.<br>
<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><h1 class="jobSectionHeader"><b>Do
</b></h1><ul><li><h2 class="jobSectionHeader"><b>Support process by managing transactions as per required quality standards
</b></h2><ul><li>Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
</li><li>Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
</li><li>Update own availability in the RAVE system to ensure productivity of the process
</li><li>Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
</li><li>Follow standard processes and procedures to resolve all client queries
</li><li>Resolve client queries as per the SLA&Atilde;&cent;&Acirc;&Acirc;s defined in the contract
</li><li>Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
</li><li>Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
</li><li>Document and analyze call logs to spot most occurring trends to prevent future problems
</li><li>Maintain and update self-help documents for customers to speed up resolution time
</li><li>Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
</li><li>Ensure all product information and disclosures are given to clients before and after the call/email requests
</li><li>Avoids legal challenges by complying with service agreements
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
</b></h2><ul><li>Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
</li><li>Assist clients with navigating around product menus and facilitate better understanding of product features
</li><li>Troubleshoot all client queries in a user-friendly, courteous and professional manner
</li><li>Maintain logs and records of all customer queries as per the standard procedures and guidelines
</li><li>Accurately process and record all incoming call and email using the designated tracking software
</li><li>Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&Atilde;&cent;&Acirc;&Acirc; and clients&Atilde;&cent;&Acirc;&Acirc; business
</li><li>Organize ideas and effectively communicate oral messages appropriate to listeners and situations
</li><li>Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
</b></h2><ul><li>Undertake product trainings to stay current with product features, changes and updates
</li><li>Enroll in product specific and any other trainings per client requirements/recommendations
</li><li>Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
</li><li>Update job knowledge by participating in self learning opportunities and maintaining personal networks
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><h2 class="jobSectionHeader"><b>Deliver
</b><br>
</h2><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1 </div><div>Process </div><div>No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
</div></div><br>
<div><div>2 </div><div>Self- Management </div><div>Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
</div></div><br>
</div></div></div></div></div></div></div></div></div><div><div><div><div><p>Mandatory Skills: Technical Troubleshooting .<br>
</p><p></p><p>Experience: 1-3 Years .<br>
</p><p></p><p>The expected compensation for this role ranges from $62,000 to $72,000.<br>
</p><p></p><p>Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.<br>
</p><p></p><p>Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.<br>
</p><p></p><p>Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.<br>
</p><p></p><p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</p></div></div></div></div></div><p></p>

PRODUCTION SPECIALIST L1

ivision

<div>
 <strong>
  Job Description &ndash; Desktop Support Technician
  <br/>
  <br/>
 </strong>
 <strong>
  Title
  <br/>
  <br/>
 </strong>
 Desktop Support Technician
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 The Desktop Support Technician&rsquo;s role is to provide a single point of contact for end users to receive support and maintenance within the organization&rsquo;s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion, and provide end-user assistance where required.
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 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Strategy &amp; Planning
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in developing long-term strategies and capacity planning for meeting future end-user device needs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Acquisition &amp; Deployment
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct research on end-user devices in support of standardization and procurement efforts. Evaluate and recommend products for purchase.
  </li>
  <li>
   Write technical specifications for purchase of end-user devices and related products.
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   <br/>
  </li>
 </ul>
 <strong>
  Operational Management
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 </strong>
 <ul>
  <li>
   Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
  </li>
  <li>
   Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.
  </li>
  <li>
   Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
  </li>
  <li>
   Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required deskside service levels.
  </li>
  <li>
   Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.
  </li>
  <li>
   Collaborate with LAN technicians/network administrators to ensure efficient operation of the company&rsquo;s end-user computing environment.
  </li>
  <li>
   Where required, administer and resolve issues with associated end-user workstation networking software products.
  </li>
  <li>
   Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
  </li>
  <li>
   Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.
  </li>
  <li>
   Ensure that physical deskside connections (RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
  </li>
  <li>
   Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
  </li>
  <li>
   Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring end-user device operations.
  </li>
  <li>
   Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed.
  </li>
  <li>
   If necessary, liaise with third-party support and equipment vendors.
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   <br/>
  </li>
 </ul>
 <strong>
  Position Requirements
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 </strong>
 <strong>
  Formal Education &amp; Certification
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 </strong>
 <ul>
  <li>
   College diploma or university degree in the field of computer science and/or 1+ year equivalent work experience.
  </li>
  <li>
   The following certifications are highly desired
  </li>
  <li>
   ITIL Foundation
  </li>
  <li>
   Comptia A+
  </li>
  <li>
   Comptia Network +
  </li>
  <li>
   Google IT Support Professional
  </li>
  <li>
   HDI Support Center Analyst (HDI-SCA)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent technical knowledge of hardware, including Apple, Dell, HP, Lenovo, and others as required
  </li>
  <li>
   Excellent technical knowledge of PC internal components.
  </li>
  <li>
   Hands-on hardware troubleshooting experience.
  </li>
  <li>
   Extensive equipment support experience with PC peripheral devices including monitors, docking stations, printers, and others as required to support end-user needs.
  </li>
  <li>
   Working technical knowledge of current protocols, operating systems, and standards, including Windows 7+ and macOS 10+.
  </li>
  <li>
   Ability to operate tools, components, and peripheral accessories.
  </li>
  <li>
   Able to read and understand technical manuals, procedural documentation, and OEM guides.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Personal Attributes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to conduct research into PC issues and products as required.
  </li>
  <li>
   Effective interpersonal skills and relationship-building skills.
  </li>
  <li>
   Strong written and oral communication skills.
  </li>
  <li>
   Ability to present ideas in user-friendly language.
  </li>
  <li>
   Understanding of the organization&rsquo;s goals and objectives.
  </li>
  <li>
   Analytical and problem-solving abilities, with keen attention to detail.
  </li>
  <li>
   Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
  </li>
  <li>
   Experience working in a team-oriented, collaborative environment.
  </li>
  <li>
   Strong customer-service orientation.
  </li>
  <li>
   Driver&rsquo;s license in good standing.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Conditions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Availability for onsite work Monday &ndash; Friday
  </li>
  <li>
   Availability for on-call rotation.
  </li>
  <li>
   Sitting for extended periods of time.
  </li>
  <li>
   Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
  </li>
  <li>
   Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
   <br/>
   <br/>
  </li>
 </ul>
 _____________________________________________________
</div>


Desktop Support Technician - Duluth

Radancy

<div>
 As an IT Desktop Support Technician, you will provide technical support services, including support for desktops, laptops, file/print servers, and data/telecommunications networks. You will be a very hands-on Technician, with advanced technical expertise and exceptional customer service management skills. You will work with advanced issues in Windows, OSX, Office operations, desktop support, and will regularly troubleshoot network issues.
 <br/>
 <br/>
 The IT Desktop Support Technician will also function as the face to the end-user on an everyday basis, and will be called upon to take ownership of all IT needs and services, represent the company IT organization in a professional manner, and report regularly to direct manager and to senior management in the local office. Communications skills are critical.
 <br/>
 <br/>
 <strong>
  What does a great IT Desktop Support Technician do?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures.
  </li>
  <li>
   Deploy and re-image workstations (Mac &amp; PC) for new and existing users.
  </li>
  <li>
   Troubleshoot workstation hardware and software problems. Perform hardware repairs when needed.
  </li>
  <li>
   Maintain asset inventory of equipment for site (PCs, printers, servers, etc.).
  </li>
  <li>
   Maintain cleanliness and organization of local office server room.
  </li>
  <li>
   Configure and administer local phone system and coordinate wiring within network switch closet.
  </li>
  <li>
   Be the local expert for all technology related issues.
  </li>
  <li>
   Provide technical support for Macintosh hardware and OS.
  </li>
  <li>
   Share job responsibilities and knowledge within the Team.
  </li>
  <li>
   Develop basic research skills for current and emerging trends in the computer industry and be able to apply them to the business needs.
  </li>
  <li>
   Manage virtual and physical server environment for offices.
  </li>
  <li>
   Manage and maintain office copiers and network printers
  </li>
  <li>
   Answer limited number of support desk phone calls
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements For Consideration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must have experience supporting Apple Mac environments and Mac OSX.
  </li>
  <li>
   Demonstrated experience with PC configurations and the installation/maintenance of desktop applications.
  </li>
  <li>
   Experience with remote support solutions.
  </li>
  <li>
   Experience with WAN/LAN hardware, racking of server and network equipment, and phone/network wiring.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Company Values:
 </strong>
 At Radancy, we are dedicated to the core values that guide our work and culture:
 <br/>
 <br/>
 <ul>
  <li>
   Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what&rsquo;s new and next while valuing every voice on our team. Together, we&rsquo;re shaping the future and leading the industry forward.
  </li>
  <li>
   Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people&rsquo;s lives and inspires our team to advance technology with purpose.
  </li>
  <li>
   Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
  </li>
  <li>
   Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Location:
 </strong>
 This role is in our Atlanta Office, with a requirement of 3 days in the office.
 <br/>
 <br/>
 <strong>
  Our Benefits:
  <br/>
  <br/>
 </strong>
 At Radancy, we&rsquo;re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include:
 <br/>
 <br/>
 <ul>
  <li>
   Comprehensive medical coverage, with dental, vision and life insurance
  </li>
  <li>
   Competitive 401(k) plan with employer matching
  </li>
  <li>
   Unlimited flexible time off (FTO)
  </li>
  <li>
   World-class training that keeps you at the forefront of innovation
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Salary Range:
 </strong>
 USD $50,000.00 &ndash; $57,000.00*
 <br/>
 <br/>
 <ul>
  <li>
   The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.
 </em>
</div>


IT Support Technician

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