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it support technician - service desk Jobs in Atlanta

it support technician - service desk

technical support specialist

LifeSouth Community Blood Centers

<div>LifeSouth Community Blood Centers is currently seeking an individual to join our team as a Computer Support Specialist in Dunwoody, GA. The Computer Support Specialist (CSS) is the first point of contact for supported users having technical questions or issues with a variety of standard and proprietary software applications and hardware products. The CSS handles calls and email, troubleshoots and documents issues, and provides resolution or escalates to the next tier of support as appropriate. Excellent customer service and taking ownership of issues are key elements of the position, demonstrated by research, monitoring escalated items and providing updates to supported users through resolution.
**This is an on-site position. Attendance is a requirement for this position.**
If you meet the requirements and enjoy working in an engaging, fast-paced environment, please submit a detailed resume, cover letter, and certification validation. Incomplete applications will not be considered.
Our Benefits<ul><li>Generous Paid Time Off (PTO)</li><li>Medical, dental, and vision insurances available to full-time employees the first of the month after 60 days</li><li>Supplemental insurances including life, cancer, accident, and disability</li><li>Access to mental wellness resources and counseling through telehealth</li><li>Free basic life insurance for full-time employees</li><li>Holiday premium paid on certain holidays</li><li>Health Savings Account (HSA) with employer match each pay period</li><li>Employer funded retirement plan for vested employees &amp; 403b offered</li><li>Access to wages prior to pay day</li></ul>
Call Handling and Documentation<ul><li>Answer internal and external customer calls and email in accord with internal service levels and standards</li><li>Document issues accurately and in detail in the help desk ticketing application. Follow established processes and standards for opening, updating, assigning and closing tickets</li><li>Notify management of potentially dissatisfied internal or external customers</li><li>Monitor call queues, email and voicemail to ensure prompt answer and follow up</li><li>Explain technical details in a plain, clear and simple manner</li></ul>
Troubleshooting, Escalation and Resolution<ul><li>Use issue identification and troubleshooting methodologies to advance issues toward resolution</li><li>Utilize knowledge base, print and online documentation</li><li>Contribute information and solutions to the knowledge base, update documentation and share insight with the support team</li><li>Aim for resolution of customer problems. When not possible, fully document and escalate to the appropriate person or team</li></ul>
Daily Workflow<ul><li>Monitor, research and follow up on open tickets</li><li>Provide end users and customers with status updates on open tickets</li><li>Maintain knowledge and proficiency with supported applications and platforms</li><li>Participate in help desk and client training sessions</li></ul>
Skills, Education and Experience<ul><li>One to two years of experience in a help desk, deskside support or call center computer support environment</li><li>IT and/or help desk certifications (MCP or CompTia A+) required</li><li>Experience with ticketing applications and call center applications</li><li>College or technology school degree preferred</li><li>Strong technical troubleshooting and customer service skills</li><li>Strong verbal and written communication skills</li><li>Technical proficiency with common hardware, software and technologies: Windows, Office, iOS, laptops, tablets, WiFi, peripherals, etc.</li></ul>
Preference will be given to individuals who have higher level certifications tracking towards server or network support, or extensive related experience.
Who We Are
LifeSouth is a non-profit community blood bank serving more than 150 hospitals in Alabama, Florida, Georgia, and Tennessee. We are committed to meeting the blood supply needs of hospitals and their patients by providing the highest quality blood components and services. With more than 45 donor centers, 55 bloodmobiles and 2,000 blood drives a month, our LifeSouth team is dedicated to making sure the blood is there when you or your family is in need.
Our Mission
To provide a safe blood supply that meets or exceeds the needs in each community we serve, and to provide a variety of services in support of ongoing and emerging blood and transfusion related activities.
If you meet the requirements and enjoy working in an engaging, fast-paced environment, please submit a detailed resume, cover letter, and certification validation. Incomplete applications will not be considered.
This is a full-time position. Starting salary is $20.00 - $22.00 per hour. Criminal background check and drug screen required upon conditional offer of hire. Equal Opportunity/Affirmative Action Employer/Drug-Free/Tobacco Free Workplace.
The position description may not include all the duties and responsibilities of the job. Duties and responsibilities that are not listed, but which the employee may be expected to perform, will fall within the scope of the skills, knowledge and training for the position.
LifeSouth is a Drug-Free and Tobacco-Free Workplace. LifeSouth is a VEVRAA Federal Contractor as well as an affirmative action employer and provides equal opportunity to all persons, regardless of race, religion, age, gender, disability, status as a protected veteran, national origin, color, or any other classification in accordance with federal, state, and local statutes, regulations, and ordinances. Veterans are encouraged to self-identify as LifeSouth desires to provide protected veterans priority referrals for open positions. LifeSouth complies with all laws and regulations associated with the Family Medical Leave Act (FMLA) and the Americans with Disability Act (ADA). LifeSouth is an E-Verify employer.
If you require any assistance to complete the application process or during the interview due to a disability, please contact the LifeSouth region where you are applying or call 1-888-795-2707 to request an accommodation. Applications may be completed at a LifeSouth facility or mailed to corporate headquarters in lieu of the on-line application process.</div>

Computer Support Specialist

Disguise Technologies Ltd

<div><div>Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.</div>
Role: Senior Support Engineer (North America) 
Department: Support
 
Location: Atlanta 
Reports into: Regional Support Manager 
 
 
About the role:

The Senior Support Engineer is a crucial role in the customer experience team. The customer experience team focuses on providing the best customer interactions throughout the disguise journey. You will be assisting users working on large scale shows using our hardware and software. At times you will be working to tight deadlines, troubleshooting issues that are time critical.

Our customers are industry leaders (such as Netflix, Disney, Eurosport) who are producing the most interesting, groundbreaking visual experiences. At times you will be working to tight deadlines and troubleshooting issues that are time critical.

You will be exposed to the full breadth of technology needed to create a successful show (inc and not limited to stage projection, Xr workflows, and our software). We want you to be a highly motivated and positive person looking to push yourself and the team to offer industry-leading levels of support.

We will invest in you and your ability to learn, pushing you to grow and expand in the role and the company. You will be surrounded by an experienced team that can help you develop and improve. disguise is passionate about providing industry-leading support services across the world.

What you will do:
<ul>
<li>Participate in development meetings for junior members of the team</li>
<li>Upskill members of the support team with your previous industry knowledge</li>
<li>Where necessary, distribute cases to the rest of the team. Considering the specialist knowledge in the team</li>
<li>Own high priority customer cases and communicate with the customer to resolve issues</li>
<li>Monitor and respond to incoming email and phone inquiries, ensuring we are delivering the highest level of support</li>
<li>Prioritise incoming support cases, escalating critical cases</li>
<li>Write and share knowledge via customer focussed knowledge base articles</li>
<li>Help projects team with large scale productions, requiring specific features and integration</li>
<li>Interact with members of the team and clients via Slack, Service Cloud, email and phone to aid in support for all disguise product range</li>
<li>Prioritise incoming support cases, and escalate critical cases</li>
<li>Aid other Support technicians with on-site support visits</li>
<li>Work with the Development &amp; Q&amp;A teams - feedback and logging of software and hardware issues</li>
<li>Assist the Sales &amp; Support team with Demo setups and events/trade shows</li>
<li>Server Prep for Sales / Demos / Issue Re-productions</li>
<li>Continually learn and expand your knowledge in areas that you are passionate about and improve the level of support you can deliver, as well as assisting members of the support team</li>
<li>Be online one weekend in every 6-8 weeks, followed by a 4 day weekend off work the following week</li>
</ul>
Experience we are looking for:
<ul>
<li>Commercial experience in working on large scale shows as a head video department working to a show critical timescale in one or more of the following industries: Touring Music, Theater Production, Film/Movie Shoot, Permanent Install</li>
<li>Hands on experience with LED screens, LED processors, projectors, lighting consoles, Redspy Mo-sys camera tracking in a commercial environment</li>
<li>Hands on experience of software such as, disguise (d3), Unreal Engine (blueprint and levels, exposing parameters), Unity, Notch, Blender or equivalent modeling programs (3d modeling and uv mapping)</li>
<li>Commercial Experience of integration of disguise and automation networks such as PosiStageNet</li>
<li>Commercial experience of video hardware, eg differences in video signals (SDI, DVI, HDMI etc), advance video signaling (progressive vs interlaced, colour bitrate, sampling), GenLock, video system flow and schematics</li>
<li>Commercial experience with at least ONE third party integration used for advanced video systems</li>
<li>Commercial experience of managed networks, eg Cisco, NVIDIA, Ubiquiti</li>
<li>Experience mentoring or upskilling more junior members of the team</li>
<li>Experience troubleshooting complex, technical problems</li>
<li>Commercial experience of Camera Tracking Systems (MOSYS, Stype, NCAM)</li>
<li>Extensive experience with at least ONE media server (disguise, Pixera, Watchout, Hippotizer etc&hellip;)</li>
<li>Experience in a client facing role</li>
</ul>
Skills, behaviour and values we are looking for:
<ul>
<li>Excellent spoken and written English skills</li>
<li>Ability to travel if required</li>
<li>Flexibility with working hours</li>
<li>You will have excellent attention to detail, to enable you to log processes and capture data accurately</li>
<li>You will have clear communication, both verbal and written, to interact with both customers and the internal teams at disguise</li>
<li>You will enjoy problem solving with a curious and inquisitive mind, to investigate a technical issue and get to the heart of the problem</li>
<li>You will be collaborative, working with the support team to resolve complex issues, as well as knowledge share</li>
<li>You will have the ability to remain calm under pressure when dealing with complex time critical issues</li>
<li>You will have the resilience to keep experimenting</li>
<li>You will be a self motivated person, able to manage changing priorities and work with a global customer base</li>
<li>You will have a zest for learning and knowledge, learning yourself as well as teaching others</li>
<li>You will strive to continue developing processes and procedures to help continuously improve the department</li>
</ul><div>
About Disguise

Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle. 
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. 


Don't Disguise your differences.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. 


Our values
<ul>
<li>Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.</li>
<li>Evolutionary. We innovate using our user's ever-changing needs so our technology remains ahead-of-the-game.</li>
<li>Fearless. We take the best path, not the easiest, and innovate where it's right, not where it's simplest.</li>
<li>Resilience. We don't give up until we find the right solution, even if it means going outside our remit.</li>
<li>Belong. We create an environment where everyone feels like they belong and is empowered to do their best work.</li></ul> 


Our benefits
<ul>
<li>We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:</li>
<li>Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory</li>
<li>Hybrid working between home and our offices (dependent on role and location)</li>
<li>Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes</li>
<li>Gig allowance - &pound;400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries</li>
<li>Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning</li>
<li>Training, coaching &amp; mentoring</li></ul></div></div>

Senior Support Engineer

Brasfield & Gorrie

<div><div>The IT Support Technician I will be a member of the Service Desk team, serving as the first point of contact for employees seeking technical assistance. This role involves triaging, troubleshooting, and resolving technology-related issues over the phone, via email, and through our ticketing system. The ideal candidate will be on the front lines of our commitment to providing exceptional service.</div><div></div><div> 
This key role is based on-site in our corporate office in Atlanta, Georgia.</div><div></div><div> 
Key Responsibilities:</div><ul><li>
Deliver Exceptional Service: Serve as the first point of contact for employees seeking technical assistance, ensuring a positive and supportive experience over the phone, via email, and through our ticketing system</li><li>
Remote Assistance: Provide timely and effective remote technical support to employees on our construction jobsites and in corporate offices.</li><li>
Business Partnership: Partner with internal teams to ensure IT support issues are resolved thoroughly and efficiently, serving as a trusted liaison between B&amp;G technology users and the IT department.
</li><li>Critical Thinking: Ability to go beyond just the apparent and available answer to do what it takes to satisfy the customer by being relentless and owning issues.</li><li>
Trend Analysis and Improvement: Collaborate with internal teams to identify and analyze trends, identify root causes, and design effective support interventions that enhance user experience.</li><li>
Onboarding Experience: Work with HR, hiring managers, and office IT technicians to ensure new employees have a smooth technical on-ramp with all necessary IT software and systems access prior to onboarding with our company.</li><li>
Systems Maintenance: Engage in quarterly IT systems maintenance and monitor ticketing systems post-maintenance to ensure smooth operations.
</li><li>Knowledge Management: Create and maintain comprehensive, relevant knowledge management articles, detailing troubleshooting steps and processes.</li><li>
Software Installation Support: Assist employees with software installations using elevated admin privileges.</li><li>
Ticket Management: Manage IT support ticket updates, escalations, and resolutions using help desk software to ensure timely and effective issue resolution.</li></ul> 
<ul><li>
Bachelor&rsquo;s degree in MIS, IT, or related field required</li><li>
1-3 years of experience in a customer-focused IT support role</li><li>
Proficiency with Windows OS and Microsoft Office preferred</li></ul><div>
Skills and Attributes:</div><ul><li>
Excellent empathy, active listening, and resiliency</li><li>
Finds fulfillment in their work through serving others.</li><li>
Self-motivated with a hungry work ethic.</li><li>
Proactive approach to problem-solving.</li><li>
Ability to work well both independently and as part of a team.</li><li>
Strong written and verbal communication skills.</li><li>
Committed to learning, continuous improvement, and seeks feedback.</li><li>
Calm under pressure with the ability to alleviate tension in high-stress situations.</li><li>
Exhibits professionalism in communication, personal appearance, and etiquette.</li><li>
Ability to identify, prioritize, and respond to incoming work based on impact and urgency</li></ul><div>
Our Vision in IT: 
We are committed to being business partners dedicated to exceptional service and building our future. Join us in shaping the future of workplace technology, delivering outstanding support, and contributing to our shared success.</div><div></div><div> 
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div></div>

IT Support Technician - Service Desk

Axon

<div><div><h4 class="jobSectionHeader">Join Axon and be a Force for Good.</h4>

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. 
 
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</div>
Location: Peachtree Corners, GA, United States (Greater Atlanta Area) 
Reports to: Sr. Manager, Technical Support 
Direct Reports: N/A
<h3 class="jobSectionHeader">
Your Impact</h3>

As a Technical Support Team Lead, you will provide day-to-day technical and operational leadership for a group of support specialists, ensuring consistent, high-quality troubleshooting and customer issue resolution. While not a people manager, this role carries indirect responsibility for performance through workflow coordination, escalation support, mentoring, and best-practice guidance. You will act as a senior technical resource and coach, helping the team resolve complex issues efficiently, improve processes, and meet service-level expectations.

What You'll Do
<ul><li>Lead, motivate, and help manage a team of support specialists and engineers, ensuring performance standards and customer satisfaction goals are met or exceeded.</li>
<li>Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new development roadmap</li>
<li>Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools</li>
<li>Serve as a role model by handling complex cases, supporting team morale, and driving a customer-first culture.</li>
<li>Conduct regular 1:1s for insights into training opportunities and product proficiency.</li>
<li>Perform weekly audits of agent-customer interactions to ensure adherence to internal standards and industry best practices.</li>
<li>Track QA metrics such as interaction accuracy, empathy, resolution effectiveness, and response time; present findings and improvement plans to leadership.</li>
<li>Own the onboarding experience and ongoing education for new and existing agents. Provide structured guidance, shadowing opportunities, and actionable feedback to mentees.</li>
<li>Identify training gaps through QA and case analysis; proactively address them via just-in-time learning or structured refreshers.</li>
<li>Hold regular office hours for case reviews and questions from the team to help close the gaps in training.</li>
<li>Serve as the point of contact for escalated cases</li>
<li>Lead team meetings to review trends, root causes, and resolution paths for high-impact cases.</li>
<li>Mentor agents on escalation handling through live case reviews, simulated escalations, and postmortems.</li>
<li>Collaborate with the Knowledge Management team to keep SOPs, internal tools, and customer-facing documentation accurate and relevant.</li>
<li>Analyze ticket data and QA feedback to identify inefficiencies or recurring issues and propose automation or process improvements.</li>
</ul>
What You Bring
<ul>
<li>Embodies an #OWN IT mindset when it comes to helping customers and solving complex problems</li>
<li>Excellent verbal and written communication skills</li>
<li>Proficient with Windows operating systems, mobile devices and cloud-based solutions</li>
<li>Strong comprehension of internet networking and routing</li>
<li>Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy</li>
<li>Ability to articulate at a technical level appropriate to the circumstance &ndash; i.e. for clients with varying levels of IT knowledge and skillset</li>
<li>Ability to manage competing priorities and adapt to changing environments</li>
<li>Self-driven, able to take ownership, work independently and manage key stakeholder needs</li>
<li>Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.</li>
</ul>
Preferred Qualifications
<ul>
<li>Bachelor's Degree or working toward a college degree in a technical discipline</li>
<li>2-3 years' leadership experience in a tiered technical support environment</li>
<li>Experience with security camera systems, VMS, DVR, and NVR solutions is strongly preferred</li>
<li>Certifications such as Network+, Security+, Linux+</li>
<li>Experience in Axon applications (Salesforce, MS Dynamics, JIRA, Vonage CCaaS</li>
<li>5 years' experience troubleshooting network issues in a hardware/software environment</li>
<li>Preference will be given to those with technical support roles related to public safety and government</li>
<li>System Administration certifications</li>
</ul>
Benefits that Benefit You
<ul>
<li>Competitive salary and 401k with employer match</li>
<li>Paid time off</li>
<li>Robust parental leave policy</li>
<li>Medical, Dental, Vision plans</li>
<li>Fitness Programs</li>
<li>Emotional &amp; Mental Wellness support</li>
<li>Learning &amp; Development programs</li>
<li>And yes, we have snacks in our offices</li></ul> 
 
Benefits listed herein may vary depending on the nature of your employment and the location where you work<div>
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent &mdash; regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances &mdash; and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.</div></div>

Sr. Team Lead, Technical Support (Fusus)

Zoll Medical Corporation

<div>Itamar
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. 
 
ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT&reg;️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT&reg;️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar's corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA. 
 
Job Type 
 
Hybrid 
 
Job Summary 
 
The position will be responsible for handling a variety of projects to support and improve the organizations internally developed cloud platform. To be successful in this position, person must be able to handle both the professional level (i.e. support the US team with all IT issues) as well as apply Itamar Medical IT procedures and regulations in the conduct with customers. 
 
Essential Functions<ul><li>
Serve as the first point of contact for Itamar employees and customers seeking technical assistance.</li><li>
Aid employees and customers in navigating and using our proprietary platforms.</li><li>
Diagnosis new issue and document findings.</li><li>
Controlling access to users who access patient data on our platforms</li><li>
Enable settings on platform -ad hoc</li><li>
Responsible for sensitive and security allowance features</li><li>
Allow/enable researchers access raw data</li><li>
Aid customers in pre-install planning process, security evaluations and deployment</li><li>
Record events and problems and their resolution in IT task system.</li><li>
Monitor cloud platform and report issues.</li><li>
Perform routine preventative maintenance on equipment</li><li>
Assist customers and field staff with periodic updates to locally installed software components.</li><li>
Applying company&rsquo;s IT regulations &amp; procedures and monitoring compliance.</li><li>
Responsible for communication solutions that involves IT.</li><li>
Report relevant IT issues to company&rsquo;s IT manager.</li><li>
Other job duties as assigned by management.</li></ul> 
Required/Preferred Education and Experience<ul><li>
BS Degree (computer science) &ndash; preferred</li><li>
3 + years&rsquo; experience in software support.</li><li>
Proven experience as IT support for at least 3 years.</li><li>
Experience using Salesforce, Slack, SendGrid, Jira</li><li>
MS Office Suite</li></ul> 
Knowledge, Skills and Abilities<ul><li>
Strong computer troubleshooting and critical thinking skills</li><li>
Professional troubleshooting knowledge of windows in an enterprise setting</li><li>
Previous experience as a systems administrator</li><li>
Strong understanding of computer security concepts</li><li>
Experience with enterprise software security reviews</li><li>
Ability to quickly adapt and respond to job, environmental, and industry changes.</li><li>
Strong customer service skills, with excellent written &amp; verbal communication skills.</li><li>
Independent contributor - can learn and gain new knowledge quickly.</li><li>
Must be able to communicate effectively &amp; maintain professional conduct.</li><li>
Organized, self-starter with the ability to handle several tasks and prioritize workload with minimal supervision.</li><li>
Able to work after hours to support company needs if they arise.</li></ul> 
Travel Requirements<ul><li>
Travel up to 10%.</li></ul> 
Physical Demands 
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul><li>
Standing - Occasionally</li><li>
Walking - Occasionally</li><li>
Sitting - Constantly</li><li>
Talking - Occasionally</li><li>
Hearing - Occasionally</li><li>
Repetitive Motions - Frequently</li></ul> 
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
#LI-VB1
The hourly pay rate for this position is:
$27.00 to $29.00
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee&rsquo;s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</div>

CloudPAT Software Support- Systems Administrator

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. 
 
The Area Specialist Team is made up of deep domain experts who work directly with our customers to solve their most complex challenges. We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business. 
 
The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business. 
 
Amazon Connect was designed from the ground up to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS. This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure. 
 
Key job responsibilities 
<ul><li>Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
</li><li>Collaborate with specialist, sales, marketing, and products teams to ideate around your customers&rsquo; most challenging business problems.
</li><li>Act as a trusted advisor to line of business and C-suite leaders.</li><li>Lead architectural reviews and workshops to advance your customer&rsquo;s technical objectives.</li><li>Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities.</li><li>Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
</li><li>Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.</li></ul> 
About the team 
Diverse Experiences 
 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? 
 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
 
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 
 
Mentorship &amp; Career Growth 
 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance 
 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data &amp; analytics) experience</li><li>3+ years of design, implementation, or consulting in applications and infrastructures experience</li><li>10+ years of IT development or implementation/consulting in the software or Internet industries experience</li><li>5+ years of contact center experience</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>5+ years of infrastructure architecture, database architecture and networking experience</li><li>Knowledge of SAP systems (like SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs</li><li>Experience working with end user or developer communities</li><li>Experience managing relationships with SAP customers and partners</li><li>Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP and Cloud ERP Private</li><li>Experience in SAP clean core design concepts, including design and build using non-SAP technologies in domains such as Generative / Agentic AI, and data &amp; analytics</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually 
USA, IL, Chicago - 153,600.00 - 207,800.00 USD annually 
USA, NY, New York - 169,000.00 - 228,600.00 USD annually 
USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually 
USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually</div>

Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AWS WWSO Apps

PIERCE POWERLINE CO, LLC

Job Summary: Pierce Powerline Co. is seeking a dynamic and detailed-oriented Marketing &amp; IT Specialist to support both our marketing initiatives and internal technology operations. The dual- role position is ideal for a versatile professional who can manage digital branding efforts while also supporting IT systems and vendor coordination. The ideal candidate is creative, highly organized, and comfortable working in small business environment where adaptability and initiative are essential.Marketing Responsibilities:<ul><li>Create, maintain, and update company websites to ensure accurate, engaging, and current information.</li><li>Manage all company social media presence across all platforms, including content planning, posting, monitoring, and engagement.</li><li>Design and distribute company flyers, brochures, and other marketing materials.</li><li>Oversee brand management, ensuring consistency in voice, tone, and visuals across all channels.</li><li>Develop and execute digital marketing campaigns, including SEO, SEM, email marketing, and paid advertising.</li><li>Conduct market research to identify consumer needs, trends, and competitive positioning.</li><li>Brainstorm, plan, and implement creative marketing campaigns that align with company goals.</li><li>Collaborate with internal teams and external vendors to coordinate promotional events and campaigns.</li><li>Create original content (graphics, blogs, newsletters, videos, etc.) that resonates with target audiences.</li><li>Track and analyze marketing performance metrics such as traffic, conversion rates, and engagement.</li><li>Adapt strategies quickly based on results and shifting company needs.</li><li>Undertake individual tasks of the marketing plan as assigned.</li></ul>IT Responsibilities:<ul><li>Maintain and update company intranet systems to support internal communication and operational efficiency.</li><li>Serve as the primary point of contact for IT troubleshooting and technical support.</li><li>Work directly with Local Vector and other IT vendors to resolve system issues, coordinate service requests, and ensure minimal downtime.</li><li>Assist with basic network, hardware, and software troubleshooting for employees.</li><li>Support onboarding/offboarding by setting up deactivating user accounts, devices, and system access.</li><li>Maintain technology inventory including laptops, mobile devices, and other company equipment.</li><li>Ensure data security protocols and software updates are consistently implemented.</li><li>Provide basic training to staff on internal systems and digital tools as needed.</li></ul>Requirements:<ul><li>Proven experience in Marketing, IT support, or a hybrid role.</li><li>Strong knowledge of digital marketing strategies and analytical tools.</li><li>Hands-on experience with social media platforms, digital advertising, and SEO best practices.</li><li>Proficiency with marketing software such as Adobe Creative Suite, Canva, CRM systems, and web analytics tools (Google Analytics, Google Ads, etc.).</li><li>Knowledge of web design tools and basic coding (HTML, CSS; WordPress or Dreamweaver experience a plus).</li><li>Strong graphic design and content creation skills.</li><li>Well-organized, detail-oriented, and adaptable in a fast-paced, small-company environment.</li><li>Excellent communication and writing skills with a creative mindset.</li><li>Bachelor&rsquo;s degree in Marketing, Information Technology, Communications, or a related field (or equivalent work experience).</li><li>Ability to pass a pre-employment drug test and background check.</li></ul>Company Provides:<ul><li>Cell phone</li><li>Laptop</li></ul>Compensation &amp; Benefits:<ul><li>Competitive salary based on experience</li><li>Health, dental, and vision insurance</li><li>401(k) with company match</li><li>Paid time off and holidays</li><li>Company-provided cell phone and laptop</li><li>Opportunities for advancement within a growing company</li></ul>Job Type: Full-timePay: $44,000.00 - $94,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Strong graphic design and content creation</li></ul>Experience:<ul><li>Direct marketing: 3 years (Required)</li></ul>Ability to Commute:<ul><li>Atlanta, GA (Required)</li></ul>Work Location: In person

Marketing & IT Specialist

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