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technical support specialist

XceedIT, Inc.

<p>Technical Support Specialist &ndash; Atlanta</p><p>XceedIT is a growing managed IT services company providing IT support, cybersecurity, cloud, and consulting services to small and midsized businesses.</p><p>We are seeking a dependable and customer-focused <b>Technical Support Specialist</b> to provide remote and onsite support to our clients throughout the Atlanta area.</p><p>This is primarily a remote position; however, candidates must live in or near Atlanta and have reliable transportation for occasional onsite client visits. The ideal candidate enjoys solving problems, working with different technologies, and helping people understand and use technology effectively.</p><p>Responsibilities</p><ul><li>Provide remote technical support by phone, email, chat, and remote-access tools.</li><li>Diagnose and resolve hardware, software, network, printer, email, and user-account issues.</li><li>Support Windows computers, Microsoft 365, mobile devices, and common business applications.</li><li>Set up and configure computers, user accounts, Microsoft 365 services, printers, and other equipment.</li><li>Assist with password resets, permissions, multifactor authentication, and account-access issues.</li><li>Troubleshoot internet connectivity, wireless networks, VPNs, and basic network issues.</li><li>Install and update software, operating systems, and security tools.</li><li>Perform occasional onsite support, equipment installations, and workstation deployments for Atlanta-area clients.</li><li>Communicate clearly with clients and keep them informed throughout the support process.</li><li>Properly document all work, communications, troubleshooting steps, and resolutions in the ticketing system.</li><li>Manage multiple open service requests and follow through until each issue is resolved.</li><li>Escalate complex or unresolved issues to senior technicians when appropriate.</li><li>Maintain accurate client and technical documentation.</li></ul><p>Qualifications</p><ul><li>Two or more years of professional IT support, help desk, desktop support, or similar experience.</li><li>Experience supporting Windows computers and Microsoft 365 business environments.</li><li>Understanding of computer hardware, software, networking, printers, and mobile devices.</li><li>Familiarity with Microsoft 365, Exchange Online, Entra ID, OneDrive, SharePoint, and Teams.</li><li>Experience using ticketing systems, remote-support applications, and remote monitoring tools.</li><li>Ability to diagnose problems, research solutions, and follow issues through to completion.</li><li>Strong customer-service, communication, and organizational skills.</li><li>Ability to explain technical instructions clearly to nontechnical users.</li><li>Professional, dependable, patient, and comfortable working independently.</li><li>Ability to manage multiple tasks and priorities in a fast-paced environment.</li><li>Reliable internet service and an appropriate home workspace.</li><li>Reliable transportation and the ability to travel to Atlanta-area client locations when needed.</li></ul><p>Preferred Qualifications</p><ul><li>Previous experience working for a managed service provider.</li><li>Experience with Windows Server, Active Directory, networking, firewalls, backups, or endpoint security.</li><li>Microsoft, CompTIA, Cisco, or similar technical certifications.</li><li>Degree or technical training in Information Technology, Computer Science, or a related field.</li></ul><p>Relevant professional experience may be considered in place of a degree.</p><p>What We Are Looking For</p><p>We are looking for someone who takes ownership, communicates well, and genuinely enjoys helping clients. The right person will be able to work independently while also knowing when to ask questions or escalate an issue.</p><p>You should be comfortable supporting multiple clients with different systems and environments. Attention to detail, accurate documentation, and consistent follow-up are essential.</p><p>Why You&rsquo;ll Love Working Here</p><ul><li>You&rsquo;ll learn more in your first year than many IT jobs teach in three.</li><li>No two days are the same.</li><li>You&rsquo;ll work with modern technology instead of outdated systems.</li><li>You&rsquo;ll be surrounded by people who genuinely enjoy technology.</li><li>You&rsquo;ll have opportunities to grow your career&mdash;not just your job title.</li></ul><p>Position Details</p><ul><li><b>Location:</b> Remote within the Atlanta metropolitan area</li><li><b>Schedule:</b> Full-time, Monday through Friday</li><li><b>Travel:</b> Occasional local travel to Atlanta-area client locations</li><li><b>Professional Development:</b> Training and certification opportunities</li></ul><p>Job Type: Full-time</p><p>Pay: $38,000.00 - $55,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>tech support: 1 year (Preferred)</li></ul><p>Work Location: Hybrid remote in Atlanta, GA 30331</p>

Technical Support Specialist

CallRail

<div><h3 class="jobSectionHeader"><b>The Position</b></h3>
<p>
CallRail is looking for a motivated, detail-oriented, and customer-focused Tier 1 Technical Support Agent to join our team in Atlanta. In this role, you will be the frontline point of contact for our customers&mdash;marketers, agencies, and business owners&mdash;delivering exceptional, high-touch support to ensure a smooth end-to-end customer experience. You will actively troubleshoot technical issues, verify that workflows and integrations operate as intended, and guide customers toward optimal solutions for their business needs.</p>
<p>
If you thrive in the fast-paced marketing technology space, take pride in rigorous attention to detail, and love turning complex technical challenges into seamless customer experiences, we want to hear from you!</p><h3 class="jobSectionHeader"><b><br>
</b></h3>
<h3 class="jobSectionHeader"><b>What You'll Do</b></h3>
<ul><li><b>End-to-End Troubleshooting &amp; Solutioning:</b> Perform active troubleshooting and initial guided diagnostic support across all CallRail products via live channels (phone, chat, web, and email). Look beyond immediate break-fix issues to understand customer goals and provide proactive solutioning.</li>
<li><b>Workflow &amp; Integrations Assurance:</b> Guide customers through workflow and implementation best practices. Verify and maintain smooth data flow across CallRail features and third-party MarTech ecosystems (e.g., Google Ads, Google Analytics, HubSpot, Salesforce, Zapier).</li>
<li><b>Protocol &amp; Operational Excellence:</b> Adhere to Customer Support protocols, including properly coding trouble tickets, maintaining ACD queue availability, conducting professional interactions, and meeting Average Talk and Wrap Up time objectives.</li>
<li><b>Detail-Oriented Documentation:</b> Meticulously log and document all customer interactions, setup configurations, and troubleshooting steps in our ticketing system (Zendesk). Ensure complex setups are thoroughly tested before resolving.</li>
<li><b>Clear Escalation &amp; Bug Reporting:</b> Follow established escalation processes for complex Tier 2/3 issues. Identify, document, and escalate bugs or outages with clear, precise reproduction steps for product and engineering teams.</li>
<li><b>Customer Advocacy &amp; Continuous Improvement:</b> Maintain high customer satisfaction by communicating resolution expectations with professionalism and empathy. Contribute to team documentation, internal support processes, and active participation in training for new products and features.</li>
<li><b>AI Adoption:</b> Leverage AI platforms and modern support tools to streamline operations, solve complex problems efficiently, and maintain industry benchmarks.</li>
</ul>
<h3 class="jobSectionHeader"><b>What You'll Need</b></h3>
<ul><li><b>Frontline Support Experience:</b> 1&ndash;3+ years of professional experience in frontline technical/telephone support and customer-facing troubleshooting, ideally in a SaaS, MarTech, or agency environment.</li>
<li><b>MarTech &amp; Integrations Familiarity:</b> Working knowledge or aptitude with marketing technology tools and web concepts (Google Analytics, Google Ads, CRMs, webhooks, JavaScript snippets).</li>
<li><b>High Attention to Detail:</b> An obsessive eye for detail when reviewing tracking scripts, reproducing bugs, auditing customer setup configurations, and documenting tickets.</li>
<li><b>Analytical &amp; Problem-Solving Skills:</b> Excellent analytical, diagnostic, and root-cause troubleshooting abilities; ability to exercise good judgment under pressure while maintaining a professional demeanor.</li>
<li><b>Strong Communication:</b> Outstanding verbal and written communication skills with the ability to translate complex technical jargon into clear, accessible guidance for non-technical users.</li>
<li><b>Tool Proficiency:</b> Familiarity with modern support and productivity tools (Zendesk, Excel, Google Drive, CRM tools).</li></ul><br>
<p></p>
<h3 class="jobSectionHeader"><b>
 Nice to Have</b></h3>
<ul><li>Direct experience using CallRail or similar call-tracking and marketing attribution platforms.</li>
<li>Technical experience or aptitude with MySQL, HTML, CSS, JavaScript, REST APIs, or browser developer tools for debugging.</li>
<li>Degree in Computer Science, Information Technology, or equivalent practical experience.</li></ul><br>
<p></p>
<p><i>
 If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.</i></p><h3 class="jobSectionHeader"><b><br>
</b></h3>
<h3 class="jobSectionHeader"><b>Additional Perks</b></h3>
<ul><li>Healthcare (one option covered at 100% for employees), Dental &amp; Vision Coverage</li>
<li>Competitive HSA with company matching</li>
<li>Paid parental leave</li>
<li>Flexible vacation policy</li>
<li>401K options with company dollar-for-dollar match</li>
<li>Employee stock options available from day one</li>
<li>$2,000 annual educational allowance</li>
<li>Catered lunch every Tuesday * an in-office perk</li>
<li>MARTA transportation or office parking expenses covered</li>
<li>Employee charitable donation company match, up to $500 annually</li>
<li>Regular company outings and events</li>
<li>Hybrid work options with $500 office stipend to set up your home office</li>
<li>Designated bike storage</li></ul><br>
<h3 class="jobSectionHeader"><b>
</b></h3><p>Learn more: https://www.callrail.com/about/</p>
<p><b>
You Are Welcome Here</b></p>
<p>
CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).<br>
<br>
<b>Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks.</b></p><br>
<p><b><i>
This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays.</i></b><br>
<b><i>Beginning in January 2027, CallRail will transition to a 3.5-day hybrid work model. Employees will work in the office on Mondays, Tuesdays, and Thursdays, with Wednesdays alternating bi-weekly between remote and in-office. Fridays will remain remote.</i></b></p></div>

Technical Support Specialist - Tier I

Chartwell Law

<div>Description:
<p>
This IT Support Specialist provides first-level technical support to employees by responding to phone and email requests, troubleshooting basic computer, application, and access issues, and documenting incidents in help desk systems. The role includes installing or upgrading software and devices, resetting passwords, and escalating complex problems as needed while ensuring timely and high-quality service. This is a hybrid role in our Atlanta office location.</p><p><b>
Primary Job Duties:</b></p><ul><li>
Respond to employee phone or email requests for support to resolve basic computer, application, system, device, access or performance issues</li><li>
Advise users on the methods, steps and actions taken to resolve and avoid future issues and provides documentation as needed</li><li>
Document incidents using help desk systems and tools</li><li>
Follow-up with employees to ensure issues are resolved</li><li>
Support installs or upgrades of software or devices, set up user profiles or reset passwords</li><li>
Ecalate problems to appropriate levels to achieve issue resolution, if needed</li><li>
Fulfills all service level standards for response time and quality</li><li>
Participate in an on-call rotation</li><li>
Travel to firm offices required</li></ul><p><b>
Key Competencies:</b></p><ul><li>
Communicating - Legal Professionals provide the information required by others in a concise, direct, and unambiguous way. They perceive how the message affects the receiver and strive to ensure that the receiver clearly understands the specifics and function of the message.</li><li>
Conflict Management - Legal Professionals address problems openly and objectively and bring substantial conflicts and disagreements into the open with the intention of resolving issues in an unemotional and constructive manner.</li><li>
Professionalism - Legal Professionals set high standards and serve as role models for work performance, ethical conduct, and respect for others. They consistently conduct themselves in a manner consistent with generally accepted moral principles and values and within the guidelines and best practices of their profession.</li><li>
Planning &amp; Priority Setting - Legal Professionals identify priorities and develop detailed action plans that include objectives, accountabilities, time frames, standards, review stages, and contingencies.</li></ul><p></p><p><b><br>
Other Duties</b></p><p>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p>
This position may be designated as remote, hybrid, or fully in-office, depending on the needs of the role, office location, and Firm requirements.</p>
Requirements:
<ul><li>2+ years of experience working in a help desk environment</li><li>
Flexibility to work a variety of shifts with minimal notice as needed</li><li>
Excellent oral communication and customer service skills</li><li>
Detail oriented in order to keep detailed notes on tickets</li><li>
Highly organized to keep help desk tickets in order</li><li>
Ability to diagnose and resolve basic computer technical issues</li><li>
Experience with Microsoft O365, NinjaOne, Zoho Desk, and Citrix Terminal Servers is a plus</li></ul><p></p><p><br>
#LI-Hybrid</p></div>

IT Support Specialist

TPK Wireless

<p><i><b>Note:</b></i> If you&rsquo;re passionate about electronic devices, enjoy diving into technical details, and take pride in your expertise, TPK Wireless offers a dynamic and intellectually challenging environment where your skills and curiosity can thrive. (Daily Commute Required)</p><p>We are pleased to offer an exciting opportunity for a <b>Technical Support Consultant</b> to join our growing team, with a focus on consumer electronic devices. Additionally, we are actively seeking a qualified <b>Electronic Repair Technician</b> with a minimum of one year of hands-on experience in device repair. The technician role offers a higher starting pay, commensurate with demonstrated expertise and repair skill.</p><p>We are looking for dedicated, customer-focused professionals with a strong background in <b>Technical Support, IT Support, or Help Desk services</b>. This role requires direct interaction with customers, where you will provide in-person technical support and resolve issues related to hardware components in mobile phones, tablets, and computers.</p><p>This is not a remote position, and we kindly request that you answer the questions provided to the best of your ability without the assistance of AI.</p><p><b>Primary Responsibilities</b></p><ul><li>In-Person Troubleshooting, Technical Support, Customer Service, and Sales</li><li>Deliver front-line client services including retail sales, customer support, and Tier 1 IT/technical assistance</li><li>Diagnose and resolve hardware-related issues on mobile phones, tablets, and laptops (e.g., screens, charging ports, batteries, cameras, speakers)</li><li>Conduct in-person device repair consultation and manage customer check-ins and check-outs</li><li>Educate customers on repair findings, warranty coverage, and common causes of device damage</li><li>Assist customers with accessory purchases (e.g., screen protectors, cases, cables)</li><li>Recommend and facilitate device sales when repairs are not viable</li><li>Address 90% hardware issues and 10% software-related concerns</li><li>Explain technical concepts clearly and concisely to non-technical customers</li><li>Exhibit critical thinking and adaptability in a fast-paced retail environment</li><li>Maintain professionalism, accuracy, and care in all customer interactions</li></ul><p><b>Recognition &amp; Culture</b></p><ul><li><b>Monthly bonus rewards</b> and recognition for top performance</li><li>Friendly, collaborative, and performance-based culture</li><li>We embrace feedback&mdash;<b>your ideas help shape how we grow</b></li></ul><p><b>Growth &amp; Career Development</b></p><ul><li>Clearly defined promotion tracks to <b>Lead Tech</b> and <b>Store Manager</b> roles</li><li><b>Quarterly performance reviews</b> and goal setting to help you level up</li><li>Opportunities to <b>train others</b>, <b>lead internal projects</b>, and improve operations</li><li>Cross-training in multiple brands and device types to expand your skillset</li></ul><p><b>Training Support</b></p><ul><li><b>Paid, hands-on training</b> starting Day 1</li><li>Learn diagnostics, communication techniques, and upselling</li><li>Work alongside experienced technicians and receive real-time feedback and mentorship</li></ul><p><b>Compensation &amp; Benefits</b></p><ul><li>Commission eligibility after a 14-day training period</li><li>$500 <b>Training Completion Bonus</b> after successful completion of 2 weeks</li><li>Annual raises between <b>3% and 8%</b>, based on performance</li><li>Clear opportunities for advancement in pay and title after <b>8 months</b></li><li>Standard workweek of <b>4 to 5 days</b>, 9-hour shifts (10:00 AM &ndash; 7:00 PM)</li><li><b>MANDATORY Saturday availability required</b>; <b>MANDATORY Sunday availability</b> will be expected in the future</li><li>In-person retail storefront environment across <b>two locations</b></li><li>Comprehensive <b>background check</b> (employment and education verification) is required</li></ul><p><b>Qualifications</b></p><ul><li>Associate's or Bachelor's degree in a related field is <b>required</b></li><li>Minimum 1 year of experience in <b>Technical Support, IT Support, or Help Desk services</b></li><li>Demonstrated ability to communicate effectively and empathetically with customers</li><li>Strong diagnostic and technical troubleshooting skills</li><li>Adaptability to emerging technologies and repair techniques</li><li>Familiarity with customer service and CRM concepts</li><li>Ability to work well within diverse teams and under high-pressure situations</li></ul><p><b>Application Process</b></p><p>This is not a remote position</p><p>To be considered for this position, please submit your resume along with responses to the accompanying application questions. We look forward to reviewing your application and learning more about how you can contribute to our team.</p><p>Job Type: Full-time</p><p>Pay: $18.00 - $22.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>TPK Wireless is a retail setting, storefront with two locations. Are you able to make the commute?</li></ul><ul><li>Repair Technicians: Describe a time when you had to de-escalate a situation with a disgruntled customer.</li></ul><ul><li>What would you say to a customer who wants a quick fix for a complex repair?</li></ul><ul><li>How would you inform a customer that damage is not covered under warranty? </li><li>Do you enjoy working with electronic devices and love diving deep into specs about technology, and want a place to showcase your passion?</li><li>What type of services does TPK Wireless offer? </li><li>If our work interests you, would you like to develop or refine your skills in this field?</li><li>Can you explain your understanding of the position you're applying for?</li><li>For all questions: Please do not use CHATGPT or Google for assistance. What is the difference between a defect and accidental damage?</li><li>A customer comes in with an older HP 13-inch laptop with 4GB of RAM that is no longer performing efficiently. They would like to upgrade to something more powerful but don&rsquo;t know much about laptop specifications. However, they specifically want to switch to a MacBook.</li></ul><p>How would you explain the importance of RAM, storage, processor performance, and battery life to a customer who is unfamiliar with computer specifications?</p><ul><li>Are you aware this position require every Saturday and future Sunday availability? </li></ul><p>Ability to Commute:</p><ul><li>Atlanta, GA 30344 (Preferred)</li></ul><p>Ability to Relocate:</p><ul><li>Atlanta, GA 30344: Relocate before starting work (Preferred)</li></ul><p>Work Location: In person</p>

Technical Support Consultant/ Repair Technician (1+ Yrs Exp Req)

Wayfair

<div><p>As a Home Improvement Specialist at Wayfair, you are more than a salesperson &mdash; you are a trusted project advisor who helps customers confidently navigate their home renovation and improvement journey. You create an engaging, solution-oriented in-store experience centered around helping customers transform spaces through thoughtful planning, expert guidance, and product knowledge.</p><p>
You combine a passion for home improvement with strong consultative selling skills and technical product understanding to support customers through complex purchase decisions. Whether helping a customer remodel a bathroom, select flooring for their entire home, upgrade lighting, or coordinate cabinetry and fixtures, you focus on simplifying the process and connecting their vision to practical solutions.</p><p>
You understand that home improvement projects can feel overwhelming, and you excel at turning complexity into clarity. Through thoughtful conversations, proactive selling, and cross-category recommendations, you help customers make informed decisions that align with their style, functionality needs, timeline, and budget.</p><p>
You leverage Wayfair&rsquo;s digital tools, visual displays, endless aisle capabilities, and your own expertise to drive project-based sales and long-term customer relationships. In doing so, you help establish Wayfair as a trusted destination not only for home inspiration, but also for complete home improvement solutions.</p><p>
Wayfair&rsquo;s retail business is in an exciting phase of growth, with new store openings and an evolving in-store experience that brings our digital-first brand to life. This role offers a unique opportunity to help shape how customers shop for home improvement solutions in a physical retail environment. Our Specialists play a critical role in defining what great looks like as we scale, making this an ideal opportunity for those who are energized by consultative selling, passionate about renovation and design, and motivated to grow in a fast-paced retail setting.</p><p></p><h2 class="jobSectionHeader"><b><br>
Ask yourself: &ldquo;Does this sound like me?&rdquo;</b></h2><ul>
<li><div>
<h2 class="jobSectionHeader">I genuinely enjoy helping people solve problems and bring their home projects to life. I create positive, approachable experiences that make customers feel comfortable asking questions and exploring possibilities.</h2></div></li><br>
<li><div>
<h2 class="jobSectionHeader">I know that home improvement decisions can feel intimidating, especially when customers are balancing style, measurements, timelines, installation considerations, and budgets. I have knowledge of Home Improvement areas, and I take pride in helping customers break large projects into manageable, confident decisions.</h2></div></li><br>
<li><div>
<h2 class="jobSectionHeader">I ask thoughtful questions and actively listen to understand how customers live, what challenges they are trying to solve, and what outcomes matter most to them.</h2></div></li><br>
<li><div>
<h2 class="jobSectionHeader">I simplify technical information into practical guidance &mdash; whether discussing materials, durability, sizing, finishes, installation considerations, or maintenance requirements.</h2></div></li><br>
<li><div>
<h2 class="jobSectionHeader">I focus on solutions, not individual products. I naturally connect categories together to create complete project recommendations that feel cohesive and functional.</h2></div></li><br>
<li><div>
<h2 class="jobSectionHeader">I confidently guide customers toward purchase decisions while always acting in their best interest. My goal is to ensure every customer leaves feeling informed, supported, and excited about their project.</h2>
</div></li>
</ul><h2 class="jobSectionHeader"><b>Key Metrics</b></h2><div><div>
<div>
<div><b>Role</b></div><div><b><br>
Key Goal</b></div></div><div><ul><li><div><br>
Home Improvement Specialist</div></li></ul><ul><li><div><br>
Sales Per Hour Goal : $400</div></li>
<li><div>
Protection Attachment: 10%</div></li>
<li><div>
Assembly Attachment: 10%</div></li></ul></div></div></div><p></p><h2 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h2><h2 class="jobSectionHeader"><b>
Customer Engagement &amp; Project Selling</b></h2><h3 class="jobSectionHeader"><b>
Lead Through Consultation</b></h3><ul><li><p>
Build authentic customer relationships by asking thoughtful questions to understand project goals, timelines, budgets, style preferences, and installation needs.</p></li></ul><h3 class="jobSectionHeader"><b>
Guide Complex Decisions</b></h3><ul><li><p>
Support customers through high-consideration purchases including flooring, vanities, cabinetry, lighting, fixtures, storage solutions, and other renovation categories.</p></li></ul><h3 class="jobSectionHeader"><b>
Drive Project-Based Selling</b></h3><ul><li><p>
Approach every interaction as an opportunity to build complete home improvement solutions through personalized recommendations, quote building, add-on selling, and project planning.</p></li></ul><h3 class="jobSectionHeader"><b>
Build Long-Term Customer Relationships</b></h3><ul><li><p>
Develop trust that extends beyond a single transaction by supporting customers throughout multiple phases of their renovation or improvement projects.</p></li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Product Expertise &amp; Solution Building</b></h2><h3 class="jobSectionHeader"><b>
Deliver Home Improvement Expertise</b></h3><ul><li><p>
Provide knowledgeable guidance across renovation-focused categories including flooring, bath, kitchen, lighting, organization, hardware, and d&eacute;cor integration.</p></li></ul><h3 class="jobSectionHeader"><b>
Simplify Technical Information</b></h3><ul><li><p>
Translate complex product details such as measurements, materials, durability, compatibility, installation requirements, and maintenance into customer-friendly recommendations.</p></li></ul><h3 class="jobSectionHeader"><b>
Think Beyond the Single Product</b></h3><ul><li><p>
Connect products across multiple categories to create cohesive, functional project solutions tailored to the customer&rsquo;s space and goals.</p></li></ul><h3 class="jobSectionHeader"><b>
Support Customer Confidence</b></h3><ul><li><p>
Help customers evaluate trade-offs between style, functionality, quality, lead times, and budget to ensure confident purchase decisions.</p></li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Digital &amp; Ecosystem Utilization</b></h2><h3 class="jobSectionHeader"><b>
Leverage Endless Aisle Capabilities</b></h3><ul><li><p>
Use Wayfair&rsquo;s digital tools, POS systems, and online assortment to access expanded inventory and project solutions beyond what is displayed in-store.</p></li></ul><h3 class="jobSectionHeader"><b>
Build Quotes &amp; Compare Solutions</b></h3><ul><li><p>
Create project quotes, compare product options, recommend alternatives, and help customers evaluate multiple solutions based on their needs.</p></li></ul><h3 class="jobSectionHeader"><b>
Take Ownership of Solutions</b></h3><ul><li><p>
Partner cross-functionally and utilize available resources to resolve customer questions, research product details, and identify solutions quickly.</p></li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Operational Excellence</b></h2><h3 class="jobSectionHeader"><b>
Support Store Operations</b></h3><ul><li><p>
Assist with carry-outs, curbside pickup, returns, merchandising, inventory support, and operational tasks that contribute to a seamless customer experience.</p></li></ul><h3 class="jobSectionHeader"><b>
Maintain an Inspiring Environment</b></h3><ul><li><p>
Ensure displays, project vignettes, and home improvement areas remain organized, clean, and visually compelling.</p></li></ul><h3 class="jobSectionHeader"><b>
Contribute to Team Success</b></h3><ul><li><p>
Support replenishment, floor sets, operational execution, and team collaboration while sharing ideas that improve the customer experience and store performance.</p></li></ul><p></p><p><i><br>
This job description is intended to outline the general responsibilities and qualifications of the role. Duties, responsibilities, and activities may change or be assigned at any time with or without notice. The essential functions of this job must be performed with or without reasonable accommodation.</i></p><p></p><h3 class="jobSectionHeader"><b><br>
Minimum Requirements Necessary to Perform Essential Functions</b></h3><p></p><p><br>
Below sets out the minimum requirements required to perform the essential functions listed above, with or without reasonable accommodation.</p><div><div>
<div>
<p>Requirement</p><p><br>
Yes/No/Maximum/Size</p><p><br>
Frequency</p></div><div><p><b><br>
Supervisory Requirements</b></p><p><b><br>
Supervisory Requirements</b></p><p><b><br>
Supervisory Requirements</b></p></div><div><p><br>
Supervisory Responsibility</p><p><b><br>
No</b></p><p><br>
N/A</p></div><div><p><br>
Supervisory Size</p><p><br>
N/A</p></div><div><br>
<p><b>
Work Environment</b></p><p><b><br>
Work Environment</b></p><p><b><br>
Work Environment</b></p></div><div><p><br>
Work near moving mechanical parts</p><p><b><br>
No</b></p><p><b><br>
Minimal</b></p></div><div><p><br>
Work in high, precarious places</p><p><b><br>
No</b></p><p><b><br>
Minimal</b></p></div><div><p><b><br>
Physical/Mental Requirements</b></p><p><b><br>
Physical/Mental Requirements</b></p><p><b><br>
Physical/Mental Requirements</b></p></div><div><p><br>
Standing</p><p><b><br>
Full Day</b> (Frequent standing, walking)</p><p><b><br>
Frequent</b></p></div><div><p><br>
Lifting</p><p><b><br>
up to 50 lbs</b> (Ability to lift independently)</p><p><b><br>
Regular Basis</b></p></div><div><p><b><br>
Educational/Qualification Requirements</b></p><p><b><br>
Educational/Qualification Requirements</b></p><p><b><br>
Educational/Qualification Requirements</b></p></div><div><p><br>
Experience</p><div><p><br>
1+ year of experience in retail sales or customer-facing roles</p>
<p>
1+ year of experience working with Home Improvement products, in at least 1 category (bathroom, appliance, etc).</p></div></div><br>
<div>
<p>Open Availability</p><p><br>
Need to work nights, weekends, and holidays</p></div><div><br>
<p><b>
Language Skill Requirements</b></p><p><b><br>
Language Skill Requirements</b></p><p><b><br>
Language Skill Requirements</b></p></div><div><br>
<p>
Strong communication and relationship-building skills</p></div><div><br>
<p><b>
Reasoning Skill Requirements</b></p><p><b><br>
Reasoning Skill Requirements</b></p><p><b><br>
Reasoning Skill Requirements</b></p></div><div><br>
<p>
Core sales instincts</p></div><div><br>
<p>Time management and multitasking ability</p></div><div><br>
<p>Technical proficiency (mobile devices, POS systems)</p></div><br>
</div></div><div>
<p><b>Assistance for Individuals with Disabilities</b><br>
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.<br>
<br>
<b>Need Technical Assistance?</b><br>
For more information about applying for a career at wayfair, visit our FAQ page here.<br>
<br>
<b>About Wayfair Inc.</b><br>
Wayfair is one of the world&rsquo;s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we&rsquo;re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you&rsquo;re looking for rapid growth, constant learning, and dynamic challenges, then you&rsquo;ll find that amazing career opportunities are knocking.</p>
<p>
No matter who you are, Wayfair is a place you can call home. We&rsquo;re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair &ndash; and world &ndash; for all. Every voice, every perspective matters. That&rsquo;s why we&rsquo;re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.</p>
<p>
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.</p></div></div>

Home Improvement Specialist

Republic National Distributing Company

<b>Location:</b><br>
Atlanta, GA, US, 30336
<br><br>
<b>#job-location.job-location-inline { display:</b> inline; }
<br><b>Req ID:</b> 13193
<br><b>Work Location Type:</b> In The Field
<br><b>Date:</b> Jul 28, 2026
<br><br>
Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation’s largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft.
<br><br>
Summary
<br><br>
As a Sales Lead, your primary responsibility is to proactively advance and secure sales within your designated territory. You will excel in this role by diligently servicing the needs of existing sales accounts while strategically driving incremental business growth through informed and consultative selling techniques.
<br><br>
In this role, you will
<br>Represents the voice of the customer
<br>Performs functions to service the needs of existing customers within assigned territory
<br>Educates the customer on the right products for them
<br>Uses informed selling to introduce new products and close gaps in existing distribution
<br>Visits accounts frequently to provide service and maximize revenue potential
<br>Establishes individual sales plan that considers customer needs and geographies to create effective and efficient customer outreach
<br>Sets the overall selling plan for each customer; Works closely with customers to understand and support their business strategies, goals, and objectives
<br>Follows-up with customer to ensure their orders are delivered accurately and promptly
<br>If no Support rep partner, Sales lead is responsible for merchandising activities (e.g., stocking shelves, building displays, etc.)
<br>Develops sales skills and knowledge of the organization's products, services, and customers
<br>Job duties may include working nights and weekends on promotional activities and other account activities
<br>What you bring to RNDC
<br>One year certificate from college or technical school;
<br>Four year college degree, preferred;
<br>3-6 months related experience and/or training; or equivalent combination of education and experience.
<br>Requires a current, valid state drivers license, ability to meet vehicle insurance requirements as defined by the company.
<br>Strong client skills and experience understanding customer needs.
<br>What's in it for you
<br>401(k) with company matching
<br>Medical, dental and vision benefits*
<br>Generous paid time off program – work your way up to 5 weeks of PTO a year with the ability to carryover unused PTO
<br>Paid volunteer time
<br>Paid parental leave
<br>Paid caregivers leave
<br>Fertility benefits
<br>Paid training
<br>Company paid life insurance, short-term disability, and company-paid holidays
<br>Associate resource groups, and diversity, equity, and inclusion programs available for all associates
<br><br>
<ul>
<li>Participation in these programs is subject to applicable wait periods and all plan and program terms and eligibility</li>
</ul>
<b>COVID-19 considerations:</b><br>
We follow CDC Guidelines and have a fun and safe environment for our teams.
<br><br>
Bonus if you bring
<br>Previous experience in the Wine and Spirits industry
<br><b>Industry certifications to include:</b> CSW, CSS, WSET, Court of Master Sommeliers, Sake Specialist
<br><br>
Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.
<br><br>
RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process.
<br><br>
<b>Nearest Major Market:</b> Atlanta

Sales Lead COM

Syneos Health Commercial Solutions

<div><p><b>Description</b>
</p><p><b>At Syneos Health, we challenge the status quo, we collaborate to deliver solutions, and we are passionate about changing lives&hellip;</b></p><p>
We are looking for a talented individual to join our team as a Virtual Sales Specialist.</p><p>
The Virtual Sales Specialist implements the client's marketing plan by delivering proficient sales presentations to a defined list of current and prospective customers. In the assigned territory, the VSS will plan and organize activities to ensure regular and consistent coverage of the territory according to a plan of action. Administration of territory information and compliance with reporting and regulatory requirements is imperative.</p><p><b>
In this exciting opportunity, you are a great fit if you can&hellip;.</b></p><ul><li>
Execute client-directed outbound calls, emails, and virtual strategic interactions with assigned targets and prospective customers to deliver effective sales presentations.</li><li>
Clearly articulate the clinical benefits and value of the product to HCPs and office staff using educational resources and support materials virtually.</li><li>
Engage HCPs to educate, identify patients, and qualify leads.</li><li>
Foster trust and credibility through consistent, professional communication in a virtual setting with HCPs and office staff.</li><li>
Develop deep product &amp; competitor knowledge, as well as understanding local &amp; regional market trends for virtual territory.</li><li>
Support office staff by ensuring they have appropriate tools and approved materials to enable compliant product education and engagement.</li><li>
Complete a pre-call plan as well as a post call analysis that allows for optimal activity and appropriate record keeping.</li><li>
Enable compliant sampling of products through e-signature capabilities.</li><li>
Use disease state, product and market knowledge, analyze data and compliantly engage with potential customer accounts to prospect new leads.</li></ul><p><b>
You are a great fit if you have&hellip;</b></p><ul><li>
BA/BS minimum degree required</li><li>
Minimum 3+ years of specialty pharmaceutical sales experience, preferably in rare disease</li><li>
1+ years of demonstrated success in a virtual/inside sales environment, with experience conducting educational sessions with HCPs</li><li>
Proven ability to drive business outcomes &amp; meet/exceed sales &amp; engagement metrics</li><li>
Ability to learn quickly &amp; apply disease state &amp; product knowledge to promote products in a highly compliant manner</li><li>
Self-motivated, results-driven, &amp; highly organized</li><li>
Strong CRM proficiency and comfort with digital sales tools</li><li>
Expert selling skills, strong verbal and written communication skills, with the ability to present complex information clearly and effectively</li><li><i>May require occasional travel to National or Regional Sales Meetings</i></li></ul><p>
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.</p><p><b>
Why Syneos Health?</b> Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you&rsquo;re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.</p><p>
Work Here Matters Everywhere | How are you inspired to change lives?</p><p><i>
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)</i></p><p>
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.</p><p><br>
400005030</p></div>

Virtual Pharmaceutical Sales Specialist

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