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information technology support specialist Jobs in Boston

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service desk technician (tier 1)

technical support specialist

Vinebrook Technology

<div>
 
 
 Overview:
 
 
 
 One of our customers is hiring a fulltime IT Support Specialist who will work
 
 onsite in Kenmore Square five days per week
 
 with a team of IT specialists to deliver excellent support and management of our customers&rsquo; environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices and applications. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service.
 
 
 
 
 
 
 
 
 
 Shift Schedule:
 
 
 <ul>
 <li>
 9:00 am - 5:30pm EST
 </li>
 <li>
 Monday to Friday
 </li>
 <li>
 
 On-site five days per week in Kenmore Square (required)
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications, Education and Training:
 
 
 <ul>
 <li>
 
 ITIL v4 Foundation (Required)
 
 </li>
 <li>
 
 Mac OS: 2 years + (Required)
 
 </li>
 <li>
 
 Kanji/ JAMF: 2 years+ (Required)
 
 </li>
 <li>
 
 OKTA: 2 years+
 
 </li>
 <li>
 
 Windows: 2 years + (Required)
 
 </li>
 <li>
 
 Slack/ Teams/ Collaboration Tools: 2 years (Required)
 
 </li>
 <li>
 
 Microsoft 365: 2 years (Required)
 
 </li>
 <li>
 
 CompTIA A+, Network+, Security+ (Required)
 
 </li>
 <li>
 Microsoft MTA (Preferred)
 </li>
 <li>
 Google IT Support Professional (Preferred)
 </li>
 <li>
 MS Intune: 2 years (Preferred)
 </li>
 <li>
 Associate&rsquo;s degree (Preferred)
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 2-3 years in a technical support role
 </li>
 <li>
 Experience providing customer support
 </li>
 <li>
 Experience in 24x7x365 Managed Services preferred
 </li>
 <li>
 On-site IT Service Experience preferred
 </li>
 <li>
 Experience using ITSM and Monitoring toolsets
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Operations:
 
 
 <ul>
 <li>
 Triage tickets per specified severity levels.
 </li>
 <li>
 Refer/ escalate customer issues to the appropriate level of support, as needed.
 </li>
 <li>
 Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required.
 </li>
 <li>
 Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs).
 </li>
 <li>
 Perform account management services &ndash; User Account creates/disables/terminations/name changes, etc.
 </li>
 <li>
 Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs.
 </li>
 <li>
 Supporting end-users by diagnosing and resolving computer hardware, network, and application issues.
 </li>
 <li>
 Assist with cross-training of other team members, as needed.
 </li>
 <li>
 Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations.
 </li>
 <li>
 Perform other tasks as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Experience working within SaaS Tools to perform basic tasks, such as user creation and password resets.
 </li>
 <li>
 Ability to use and troubleshoot Microsoft Windows, Office, Office365, and macOS.
 </li>
 <li>
 Highly analytical thinker and troubleshooter.
 </li>
 <li>
 Detail oriented with excellent documentation and communication skills.
 </li>
 <li>
 Self-motivated, passionate about technology, with the desire to learn new things.
 </li>
 <li>
 Foundational understanding of operating systems and servers, both physical and virtual.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 401(k)
 </li>
 <li>
 Dental insurance
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Paid time off
 </li>
 </ul>
</div>

Information Technology Support Specialist

Interra Health

<div>Who We Are: 
 
Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care&mdash;helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.
Technical Support Specialist, L2
The Role:
As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a secondary escalation point for the support team. You troubleshoot complex issues across internet-based applications, APIs, and database-driven systems, ensuring accurate, timely resolution and technical ownership through to completion. You collaborate closely with Support, Engineering, and Customer teams to address implementation needs, improve issue resolution processes, and enhance overall service quality. Your work directly supports customer satisfaction, retention, and long-term relationship strength.
Key Responsibilities:<ul><li>
Effectively troubleshoot and diagnose issue root cause and communicate issue details to both internal and external stakeholders</li><li>
Support in the development and documentation of processes and best practices to provide support for customers and product end users</li><li>
Demonstrated ability to effectively explain technical issues to non-technical audiences</li><li>
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects simultaneously, communicating both updates and in-depth solutions as situations require</li><li>
Mentor and support level 1 and level 2 technical support specialists</li><li>
Where appropriate, propose, plan and own new feature requests, internal and external documentation and system trainings</li></ul>
What You&rsquo;ll Bring:<ul><li>
Typically requires a minimum of 5 years of related experience with a Bachelor&rsquo;s degree; or equivalent work experience.</li><li>
Proficient in the use of Microsoft Office Suite</li><li>
Desire to assist with and improve trouble-shooting documentation</li><li>
Experience using a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk)</li><li>
Proficiency using developer tools, Postman and writing SQL queries is required</li><li>
Experience with programming languages (C++, Python, HTML, CSS) is a huge plus as it will be helpful when addressing technical questions with customers</li><li>
Superb problem-solving skills working on mission critical Software as a Service</li><li>
Excellent verbal and written communication and presentation skills</li><li>
Prior work with Azure DevOps and/or equivalent experience with similar tools (Jira, etc)</li><li>
Detail oriented with the ability to multitask and manage time in in a fast-paced, ambiguous environment</li><li>
Experience in healthcare IT, medical information systems and/or EHRs within Hospital, Clinical, Biotech, medical device, or Pharma verticals a plus</li><li>
Empathy in your approach to work, and passion for delivering excellent customer experiences</li><li>
Ability to effectively transfer knowledge to others, both internally to colleagues and externally to our customers</li><li>
Must be able to work independently while being a proactive team member</li><li>
Experience partnering across global teams and/or working in a distributed remote environment is a plus</li></ul>
Core Competencies:<ul><li>
Knowledge &amp; Application: Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. This job is a fully qualified, experienced professional.</li><li>
Complexity &amp; Problem Solving: Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Work is done independently and is reviewed at critical points.</li><li>
Collaboration &amp; Interaction: Enhances relationships and networks with senior internal/ external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and often advises others on difficult matters.</li></ul>
Working Conditions &amp; Environment<ul><li>
Fully remote role within the United States</li><li>
Travel once a year for company offsite</li><li>
Operates in a fast-paced, growth-oriented, PE-backed SaaS environment</li><li>
Ability to manage multiple cases and shifting priorities</li><li>
Success in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote-first environment</li></ul>
Benefits &amp; Perks:
Competitive compensation
Remote-first
Work from anywhere in US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.
Flexible work
 
Flexible scheduling and core collaboration hours (10:00 AM &ndash; 3:00 PM ET), giving you space for both deep work and real life.
Company-wide offsite
 
We invest in connection&mdash;join us for an annual offsite to collaborate, build relationships, and have some fun together.
Time off that you&rsquo;re expected to use
 
Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.
Comprehensive health coverage
 
Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family.
 
Includes company contributions to HSA/FSA accounts (based on plan selection).
Financial wellness
 
401(k) with company match to help you plan for the future.
Interra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Compensation Range: $53,496.75 - $89,777.00</div>

Technical Support Specilaist L2

GENETEC

<div>Your team&rsquo;s dynamic:
The role of the Dedicated Client Care Specialist is to act as the dedicated liaison between Genetec and a defined subset of key customers. Your main responsibility is to provide best of class Technical Support either by email, phone or onsite at the customer&rsquo;s premises across all of Genetec&rsquo;s product lines (Video Surveillance, Access Control &amp; LPR).
You must maintain strong professional relations with your customer group and possess in depth knowledge of each of your assigned customer&rsquo;s environments in order to provide professional and prompt technical assistance. You must have extensive knowledge of Genetec products and troubleshooting techniques as well as strong analytical, communication and organizational skills.
Your day at a glance:<ul><li>
Respond to customer technical issues received directly by phone and email</li><li>
Document all customer issues in the Genetec CRM, Clarizen and dedicated client SharePoint site</li><li>
Ensure that all reported incidents are addressed according to Genetec&rsquo;s SLA</li><li>
Provide periodic management review conference calls with each strategic account</li><li>
Provide yearly on-site or remote system assessment for assigned strategic customer accounts</li><li>
Conduct regular proactive system diagnostic of clients&rsquo; system and follow-up with a complete diagnostic report</li><li>
Escalate customer related issues through proper channels</li><li>
Participate in Field Engineering, Solution Architect or Project Management teams as part of a career development plan</li><li>
Write technical documentation and articles</li></ul>
What makes you a great fit:<ul><li>
Bachelor&rsquo;s degree in Computer Sciences, Computer Engineering, Electrical Engineering or equivalent experience</li><li>
Excellent written and verbal communication skills</li><li>
Excellent knowledge of Genetec products with at least 1 year experience supporting Genetec products</li><li>
Possess strong analytical and troubleshooting skills in both hardware and software</li><li>
Able to multitask, work iteratively and adjust priorities of work</li></ul>
Your technical Expertise:<ul><li>
Excellent knowledge of Windows 8 and 10 &amp; Windows server</li><li>
Excellent knowledge of networking principles and the IP protocol</li><li>
Experience with PC configuration and troubleshooting on Windows operating system</li><li>
Experience with networking equipment configuration and troubleshooting</li></ul>
An asset if you have:<ul><li>
Knowledge of Spanish or other languages</li><li>
Experience working with SQL databases</li><li>
MCSE and/or CCNA certification</li></ul>
Let&rsquo;s talk perks!<ul><li>
Attractive compensation package with 401K match</li><li>
Training Tuition Reimbursement Program</li><li>
Work-life balance with a flexible working schedule</li></ul>
We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!
Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resum&eacute;s/CVs through this Web site or directly to managers. 
Requirements</div>

Dedicated Client Care Specialist

Accelerari Consulting, LLC

Our client, For The Record (FTR), is a SaaS provider focused on modernizing legal proceedings with technology that accelerates access to justice. FTR's vision is to be the sound and sight of justice. From digital recording tools and advanced speech-to-text platforms to secure cloud-based storage and online ordering of court content, FTR pioneers end-to-end solutions for courts around the world. The team values reliability, transparency, customer focus, progressive ideas, and accountability. This is a global organization, with physical offices in Brisbane, Queensland; Boston, Massachusetts; and Phoenix, Arizona.Job SummaryAs a Service Desk Technician, you will play a key role in enhancing customer experience by providing comprehensive technical support for FTR products and solutions. This role combines first-line customer service with advanced technical support, involving both remote assistance and onsite service for recording products and court systems.You will be part of a global team of skilled technicians and engineers working to provide technical and product support to both external and internal customers, meeting and exceeding service-level agreements while ensuring high client satisfaction and success.This role is an in-office position, working as part of a focused team, committed to providing dedicated service support to customers between the hours of 4:00 AM and 6:00 PM Pacific Time. Although the position will have an established schedule, candidates must be flexible to assist with coverage when needed during the full service time period. This position may work in either the AZ or the MA office.Essential Functions and ResponsibilitiesCustomer Support &amp; Service<ul><li>Provide first-line technical support for FTR products, virtual solutions, and court recording systems</li><li>Triage and manage support requests via customer portal, email, phone, and internal escalations</li><li>Own customer issues through resolution or escalation, ensuring clear and timely communication</li><li>Deliver support in line with defined SLAs for response, resolution, and customer satisfaction</li></ul>Technical Support &amp; Maintenance<ul><li>Diagnose and resolve Tier 1 hardware, software, and AV-related issues across supported environments</li><li>Perform troubleshooting across PCs, networks, and Windows-based systems</li><li>Provide remote support, with onsite support as required</li><li>Escalate complex or non-standard issues in accordance with standard operating procedures</li></ul>Audio/Visual Systems Management<ul><li>Maintain and operate audio equipment used in the recording and distribution of multi-channel audio and video</li><li>Troubleshoot and resolve issues across components including microphones, DSPs, mixers, recording devices, and control systems (e.g., Biamp, Crestron)</li><li>Assist with deployment and configuration of portable and installed AV solutions</li></ul>Documentation &amp; Case Management<ul><li>Accurately record, categorize, prioritize, and update all cases in ServiceNow in a timely manner</li><li>Maintain clear and detailed case notes to support resolution, reporting, and knowledge sharing</li><li>Develop and maintain knowledge base articles, FAQs, and technical documentation</li><li>Maintain asset records for AV equipment across customer environments and internal inventory</li></ul>Project Support &amp; Communication<ul><li>Provide progress updates on incidents, service requests, and assigned tasks</li><li>Support implementation and project teams as required</li><li>Collaborate with internal stakeholders to resolve issues and improve service delivery</li></ul>Minimum QualificationsRequired Service Skills<ul><li>Strong customer focus with the ability to deliver professional support in high-pressure environments</li><li>Ability to work collaboratively across teams to resolve issues and improve outcomes</li><li>Positive, proactive attitude with a commitment to continuous improvement</li></ul>Required Technical Skills<ul><li>Formal experience supporting AV systems in installed or operational environments</li><li>Basic understanding of audio principles and common AV hardware</li><li>Experience with hardware installation or cabling (e.g., displays, conferencing systems)</li><li>Exposure to Microsoft technologies and Windows-based systems</li><li>Ability to troubleshoot PC, network, and application issues</li><li>Familiarity with video over IP and digital recording systems is desirable</li></ul>Required Communication Skills<ul><li>Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users</li><li>Detail-oriented with the ability to accurately document and adhere to process and SLAs</li><li>Ability to follow standard procedures while identifying opportunities for efficiency and improvement</li></ul>Required Work Experience and Environment Abilities<ul><li>Minimum two years of Service Desk Technician experience supporting users across varying levels of technical ability</li><li>Must have remote support tools (e.g. Splashtop, TeamView, BeyondTrust) and collaboration and communication platform experience (e.g. SharePoint, RingCentral)</li><li>Must have experience with office productivity tools such as Microsoft Teams and Microsoft Office</li><li>Must be able to pass a background check</li><li>Position requires lifting at times up to 50lbs and work in environments requiring bending, reaching, and use of ladders as well as work in confined spaces</li><li>Must be willing to travel up to 25% as required</li><li>Must be available for occasional after-hours support and on-call duties</li><li>Must have ability to be on-call in the event of emergencies or as needed</li><li>A valid driver&rsquo;s license and reliable transportation is required</li></ul>Success in This Role Measurements<ul><li>Timely and accurate case management aligned with SLAs</li><li>Reliably high first-contact resolution rate for Tier 1 issues</li><li>Positive customer feedback and satisfaction</li><li>Effective triaging, escalation and team collaboration</li><li>Self-motivated to continue to gain and improve skills</li><li>Capable of pivoting between priorities</li><li>Comfortable with autonomously accomplishing tasks</li></ul>Preferred QualificationsPreferred Work Experience / Preferred Tools &amp; Systems Skills<ul><li>Court environment, broadcasting, entertainment, stadium, and/or concert venue technical service desk/support experience is preferred</li><li>Prefer case management (such as ServiceNow) experience</li></ul>Preferred Education Requirements<ul><li>Education: Related vocational school training, equivalent on-the-job experience, and/or Associates Degree</li><li>Certifications: Industry certifications for various product lines are helpful but not required</li></ul>Demonstrates the Following Values&middot; Innovation. Innovating for Access<ul><li>Break barriers to address real-world challenges, transforming the justice system by accelerating access to justice through innovative technology.</li></ul>&middot; Customer Commitment. Building Trust, Creating Impact<ul><li>Forge long-term, meaningful partnerships to ensure FTR products and services make a positive impact on the justice system and the communities they serve.</li></ul>&middot; Work Together, Win Together. Teamwork Makes Justice Work<ul><li>Collaborate and communicate openly, leveraging and respecting diverse perspectives to drive collective success within the team and with customer partnerships.</li></ul>&middot; Champion FTR Products. Knowledge Empowers The FTR Mission<ul><li>Take ownership and continuously deepen understanding of FTR products and services, empowering teammates to be experts and ensuring customers experience the full value of what FTR offers.</li></ul>&middot; Prompt and Proactive. Justice Delayed is Justice Denied<ul><li>Act swiftly and anticipate needs, ensuring timely solutions that keep the FTR team and FTR customers moving forward so justice is never postponed.</li></ul>Job Type: Full-timePay: $57,000.00 - $72,000.00 per yearApplication Question(s):<ul><li>Are you available to work any shift within the hours of 4:00 AM and 6:00 PM Pacific Time?</li></ul>Education:<ul><li>Associate (Preferred)</li></ul>Experience:<ul><li>Service Desk Technician: 2 years (Required)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>Work Location: In person

Service Desk Technician (Tier 1)

DoorDash

<div>
 
 About The Team
 
 
 
 The Technical Support Team at SevenRooms is part of DoorDash&rsquo;s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong&mdash;or when guidance is needed&mdash;there&rsquo;s always someone knowledgeable, strategic, and empathetic ready to help. Whether it's troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we&rsquo;re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.
 
 
 
 Multiple Full-time Hourly Shifts Available. At least one weekend day availability is a must.
 
 
 
 
 About The Role
 
 
 
 In this role, you&rsquo;ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers&rsquo; Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients.
 
 
 
 You&rsquo;re Excited About This Opportunity Because You Will&hellip;
 
 
 
 <ul>
 <li>
 Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
 </li>
 <li>
 Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
 </li>
 <li>
 Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs.
 </li>
 <li>
 Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
 </li>
 <li>
 Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
 </li>
 <li>
 Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.
 
 
 </li>
 </ul>
 
 We&rsquo;re Excited About You Because&hellip;
 
 
 
 <ul>
 <li>
 You&rsquo;re a strong communicator, both in writing and over the phone
 </li>
 <li>
 You bring a positive, collaborative attitude and thrive in team environments
 </li>
 <li>
 You&rsquo;re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through
 </li>
 <li>
 You have a proven ability to build strong, trusted relationships with clients
 </li>
 <li>
 You deliver outstanding customer service, striking the right balance between empathy and effective solutions
 </li>
 <li>
 You&rsquo;re analytical and resourceful, with sharp problem-solving skills
 </li>
 <li>
 You have a technical mindset and an interest in hospitality tech
 </li>
 <li>
 You&rsquo;re familiar with tools like Zendesk, Jira, Salesforce, or similar platforms
 </li>
 <li>
 You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality
 
 
 </li>
 </ul>
 Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
 
 
 We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
 
 
 The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
 
 
 
 Compensation
 
 
 
 Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
 
 
 DoorDash cares about you and your overall well-being. That&rsquo;s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
 
 
 To learn more about our benefits, visit our careers page here.
 
 
 
 See Below For Paid Time Off Details
 
 
 
 <ul>
 <li>
 For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
 </li>
 <li>
 For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
 
 
 </li>
 </ul>
 The national base pay range for this position within the United States, including Illinois and Colorado.
 
 
 $23.40&mdash;$34.50 USD
 
 
 
 About DoorDash
 
 
 
 At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users&mdash;from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
 
 
 DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees&rsquo; happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
 
 
 Our Commitment to Diversity and Inclusion
 
 
 We&rsquo;re committed to growing and empowering a more inclusive community within our company, industry, and cities. That&rsquo;s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
 
 
 Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on &ldquo;protected categories,&rdquo; we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce &ndash; people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
 
 
 Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
 
 
 
 If you need any accommodations, please inform your recruiting contact upon initial connection.
 
</div>

Technical Support Representative, In-Store

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Managing Consultant, Advisors &amp; Consulting Services, Deploy
Advisors &amp; Consulting Services 
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors &amp; Consulting Services team combines traditional management consulting with Mastercard&rsquo;s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. 
The Advisors &amp; Consulting Services group has five specializations: Strategy &amp; Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Program Management consultants lead clients through business transformations by implementing strategically important Mastercard assets and services to bring value and drive growth. They serve as the Center of Engagement across all stakeholders within Mastercard and the client&rsquo;s organization. 
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard
 
Roles and Responsibilities 
You will manage a team of technical project consultants that support implementations, technical strategies, or initiatives with significant impact on the organization. You will manage a portfolio of projects through the technical and resource scoping phase through delivery. Focusing on complexity and inherent risks across a wide range of business areas, where there are strong interdependencies and shared resources, and you will manage the team from their sales identification and definition through to the eventual realization and achievement of measurable improvements. 
About the Team 
Mastercard Deploy is Mastercard&rsquo;s end to end implementation and program management consulting capability that helps clients launch, operate, and scale digital products and platforms by combining technical solutioning, program management, and digital enablement expertise. It delivers full stack execution support including MVP builds, mobile app and platform integrations, governance and stakeholder alignment, on site specialist resources, and enablement across domains such as Open Finance, Digital Banking, Real Time Payments, and Embedded Finance. Across its broader service model, Mastercard Deploy provides holistic implementation, co development, and launch support, integrating Mastercard products, accelerating time to market through proven frameworks, and supplying specialized technical teams to address resource constraints, orchestrate delivery, and ensure high quality digital execution for clients. 
 
Client Impact
 
 
Lead complex technical client engagements across a range of industries and problem statements
 
 
Collaborate with project sponsors, technical delivery teams, and senior stakeholders to ensure the effective execution of client strategies
 
 
Establish governance structures, develop technical plans, and manage budgets for the program
 
 
Direct the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
 
 
Own senior client relationships up to the C-suite to drive commercial success
 
 
Serve as a trusted client technical advisor and generate enthusiasm for the Mastercard team and our recommendations
 
 
Team Collaboration &amp; Culture
 
 
Provide leadership to the North American Program Management team as the people leader of the technical group, supporting fast growth from a recruiting and career management perspective
 
 
Lead all strategic and technical aspects such as overall capacity planning and revenue/cost alignment, alignment with senior stakeholders within Services and across other business units
 
 
Lead the Technical program group in sharing best practices, deliver superior quality deliverables, and create a collaborative and inclusive environment
 
 
On individual client teams, guide teams through complex problem solving in support of generating deployments that drive client value
 
 
Own relationships with internal Mastercard stakeholders including Product and Business Development to scope technical staffing projects, create relevant solutions for clients, and build the firm's intellectual capital
 
 
Partner with Global Product Management to ensure achievement of set objectives and identify new opportunities for the team and company to grow
 
 
Qualifications
 
 
Undergraduate degree with work experience in technical implementation, technical scoping, consulting, corporate strategy, or product management
 
10+ years of Technical Project/Program Management experience 
 
Strong Technical and Delivery Expertise - Ability to translate product requirements into technical solutions, support full‑stack delivery, and work across distributed engineering squads. 
Experience coaching and leading teams across large, strategic technical implementation engagements that involve structured problem solving and stakeholder management
 
 
Experience leading senior client relationships
 
 
Deep knowledge of technical delivery management, financials, and organizational leadership
 
 
Experience in managing contingent workforce programs and optimizing partnerships with third party staffing vendors to ensure efficient, compliant, and scalable talent delivery. 
 
Ability to lead multiple projects and clients in a fast-paced, deadline-driven environment
 
 
Experience in technical delivery of high value strategic, enterprise and or market level initiatives across the financial services sector, including examples of adapting program scope / deliverables to increase or maintain program value
 
 
Able to evidence extensive practical knowledge of the successful delivery of strategic roadmap, PMO, technical testing, service improvement and transformational change methods, frameworks, tools and processes
 
 
Experience leading a team of Technical Project/Program Managers and technical team resources (Backend Developers, Software Engineers, QA Testers, etc.), and knowledgeable in different project management methodologies (Waterfall, Agile, Scrum, etc.) 
Excellent interpersonal skills, and experience building effective internal and external relationships with proven ability to work with both business and technology stakeholders; strong writer, presenter and speaker, comfortable and effective in C-level meetings. Credible &amp; persuasive ability to deliver difficult messages with sensitivity
 
 
Enthusiastic and authentic leader with the ability to inspire others and create a collaborative culture of teamwork, accountability, open communication and organizational effectiveness
 
 
Ability to communicate effectively in English
 
 
Ability to travel to client sites on a semi-regular basis
 
 
Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs 
 
National Salary Range (Applies Regardless of Location): 156,000.00 - 265,000.00 USD Annual
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul>
In line with Mastercard&rsquo;s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.</div>

Senior Managing Consultant, Advisors & Consulting Services, Deploy

ASRC Federal

<div>
 ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work&trade;
 
 
 Agile Decision Sciences LLC is seeking a
 
 Records Management Specialist 3 (RMS 3)
 
 to support our nationwide contract to provide the U.S. Environmental Protection Agency (EPA) with library and records management services. For this role, ASRC staff support the successful operation of a records center managing both electronic and hardcopy records on-site at EPA's location in Boston, MA. The majority of the work is performed on site, but some remote work is available on a weekly basis. The RMS provides technical support for records management programs, dockets, records centers, or other information service under supervision. The RMS may assist in planning and program development, analysis of records or docket management problems, and design of strategies to meet ongoing records or docket management needs.
 
 
 Specific technical duties may include, but are not limited to:
 
 
 <ul>
 <li>
 Response to inquiries
 </li>
 <li>
 Collection maintenance and retrieval tasks
 </li>
 <li>
 Records cataloguing/indexing metadata
 </li>
 <li>
 Federal records schedule assignment and quality assurance of metadata entry
 </li>
 <li>
 Equipment maintenance
 </li>
 <li>
 Use of automated information systems, such as the Federal Docket Management System (FDMS), the Superfund Enterprise Management System (SEMS), the Agency Records Management System (ARMS), and/or other related region specific or national systems
 </li>
 <li>
 Assisting EPA clients with storage procedures and conducting records inventories
 </li>
 <li>
 Retaining and using knowledge about agency records management developments, including records schedule updates, for the purposes of cataloguing and proper disposition of records in paper and digital media
 </li>
 <li>
 Tracking daily activity data and collecting data for weekly and monthly reports
 </li>
 <li>
 Learning and using standard operating procedures and work instructions
 </li>
 <li>
 Updating for providing recommendations for documentation or providing feedback for improving workflows and work instructions
 </li>
 <li>
 Identifying innovations for records and information support
 </li>
 <li>
 Developing and presenting trainings to Task Order colleagues and EPA clients
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree and 3 years of records management experience.
 </li>
 <li>
 NARA Federal Records Management Certificate desirable
 </li>
 <li>
 Experience with information technology as it relates to records, data centers, and digitization
 </li>
 <li>
 Proficient experience with MS Office including Word, Excel with formulas, PowerPoint, and SharePoint
 </li>
 <li>
 Strong experience in Quality Assurance
 </li>
 <li>
 Self-motivated and highly organized with great attention to detail
 </li>
 <li>
 Customer service skills and strong organizational skills with the ability to work independently and on a team, to communicate effectively and courteously with colleagues and customers, and to prioritize and manage multiple on-going projects
 </li>
 <li>
 Permanent Residency or US Citizenship is required for the Public Trust clearance
 
 
 </li>
 </ul>
 
 Physical requirements:
 
 Full range of arm movement (e.g., lifting above the head); ability to load paper in a scanner; ability to perform data entry; sit and stand for long periods of time; climb a step ladder to reach higher shelves; ability to lift at least 40 pounds of weight on a semi-daily basis; ability to push or pull up to 650 pounds on a cart, and the ability to bend, stoop, and kneel.
 
 
 We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
 
 The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.
 
 
 
 
 
 
 EEO Statement
 
 
 
 
 
 
 ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.
 
</div>

Records Management Specialist

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