customer support representative Jobs in Giza

customer support representative

ps technical consultant

technical support specialist

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 
 
 
 English Customer Care Specialist
 
 
 
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Experience in technical-based customer assistance through chat, and email
 </li>
 <li>
 Previous experience dealing with the challenges faced in a customer-focused role
 </li>
 <li>
 Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
 </li>
 <li>
 Problem-solving and critical thinking skills
 </li>
 <li>
 A passion for problem-solving with the customer's interest and satisfaction being the primary goal
 </li>
 <li>
 Social Media Savvy
 </li>
 <li>
 Ability to effectively and correctly communicate verbally and in written format
 
 
 </li>
 </ul>
 
 Role Requirements
 
 
 
 <ul>
 <li>
 English (B2/C1) speaking and writing
 </li>
 <li>
 Great communication skills, written and oral
 </li>
 <li>
 Demonstrate strong abilities to work independently and as a remote team player
 </li>
 <li>
 Must be adaptable and flexible, demonstrating abilities to work with process and information changes
 </li>
 <li>
 Must be willing to participate in a background screening
 </li>
 <li>
 Proven customer communication experience (E-mail &amp; chat)
 </li>
 <li>
 Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
 </li>
 <li>
 Willing to learn new skills in a brand new industry within the market
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people. TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 52,000 employees around the world with offices across Egypt, the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer.
 
 
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
 
 
 TaskUs is an Equal Opportunity Employer
 
 
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2505_5883
 
 
 Posted At: Fri Aug 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Customer Support (Non-Voice)

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
Job Purpose

Provide effective and efficient 1st level of support to all CIB Staff/GTS clients to resolve the reported challenges in order to enable different business areas proceeding with their daily work smoothly.

Description

Service Desk Handling

1. Provide single point of contact for CIB end users/GTS clients regarding IT incidents and requests through phone calls, online tickets, to resolve and offer technical support for related IT issues.

2. Receive, log all interaction/ incidents and manage calls from CIB end users/GTS clients via phone, email, and online tickets, and deliver proactive actions to maintain high level of customer satisfaction.

3. Take ownership of users&rsquo; interactions/incidents, follow up on the status of problems on behalf of the user, and communicate progress in a timely manner, to ensure that cases are resolved.

4. Escalate IT services incidents and Requests, which cannot be resolved within agreed time scale to the 2nd line of support, to resolve the cases successfully.

5. Follow Up on 2nd line of support on daily basis for all pending cases, to ensure that cases are resolved.

6. Deliver proactive actions to maintain high level of customer satisfaction.

7. Meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Manager to Improve efficiency, ensure cost effectiveness and increase customer satisfaction.

8. Participate in team projects that enhance the quality or efficiency of IT support.

9. Perform technical troubleshooting and problem resolution including, Printing management, Telephony, Client computing applications, and User and password management, to resolve end users incidents and/or requests.

Policies, Processes and Procedures

10. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day Operations

11. Follow the day-to-day operations related to own jobs in the Service Management department to ensure continuity of work

Compliance

12. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks&quot;<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications &amp; Experience:

o Bachelor&rsquo;s degree of Computer Engineering/Computer science or its equivalent

o Analyst: 0 - 2 years of experience, Senior Analyst: 3 - 5 years of experience

o Good qualifications in Computers / Communication Engineering

o An ITIL qualification is a plus 
Skills:

o Good command of English and Arabic languages

Excellent communication skills<div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

SERVICE DESK TECHNICAL ANALYST - (Outsource)

Orange

<div><div>Purpose of the job
Provides technical assistance to users, troubleshoots and resolves software issues, and supports the maintenance and deployment of applications. Key duties include monitoring performance, diagnosing problems, escalating issues to vendors, and documenting solutions.
Duties and responsibilities<ul><li>
Investigate, diagnose, and fix technical problems reported by users, including performance, connectivity, and bug-related issues.</li><li>
Monitor application performance &amp; system alerts, and assist with routine maintenance tasks.</li><li>
Create and maintain documentation, including knowledge base articles, support procedures, and records of resolutions.</li><li>
Assist with development, application testing, installation, and deployment of new releases or fixes.</li><li>
Commit to system functionality and user satisfaction in rapidly growing and changing environments.</li></ul>
Job specification
Education
<ul><li>BSc/BA in Computer Science, Engineering or relevant field</li></ul>
Experience
<ul><li>From 0-2 years of professional experience</li></ul>
Skills and abilities
<ul><li>Strong skills with SQL for querying and reporting.</li></ul><ul><li>
Technical Background in Databases like (Oracle, MS SQL Server)</li></ul><ul><li>
Experience with operating systems like Windows, and sometimes UNIX/Linux</li></ul><ul><li>
Strong troubleshooting and problem-solving abilities.</li></ul><ul><li>
Excellent written and verbal communication skills to explain technical concepts to both technical and non-technical audiences.</li></ul><ul><li>
Ability to work independently and as part of a team.</li></ul><ul><li>
Strong customer service orientation.</li></ul><ul><li>
Knowledge of one or more programming languages or web technologies (e.g., .NET, C#, HTML, XML) is a plus.</li></ul>
</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

Lead, Sales solutions

Ariston Group

<div>
 Job description:
 
 
 
 📍 Location: Giza, Egypt
 
 🕒 Full-time
 
 
 
 We&rsquo;re looking for a young professional with a passion for purchasing to join our local team at our manufacturing plant in Giza as Local Indirect Procurement Specialist.
 
 
 &nbsp;
 
 
 
 What You&rsquo;ll Do
 
 
 
 As our Local Indirect Procurement Specialist, you&rsquo;ll be involved in:
 
 <ul>
 <li>
 Supporting internal teams to define needs and assess local market conditions
 </li>
 <li>
 Helping plan purchases to match our technical roadmap
 </li>
 <li>
 Managing the full order process: from technical requirements to negotiation and coordination
 </li>
 <li>
 Ensuring data accuracy and sharing insights across departments
 </li>
 <li>
 Analyzing supplier KPIs and performance (cost, quality, delivery)
 </li>
 <li>
 Participating in cost reduction initiatives and long-term contract negotiations
 </li>
 <li>
 Collaborating with Product Management and Supplier Quality Assurance
 </li>
 <li>
 Engaging local suppliers early in R&amp;D projects
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Recent graduate from a Faculty of Commerce (English section) or graduate from a technical school (preferably Don Bosco Institute)
 </li>
 <li>
 Good English proficiency (written and spoken)
 </li>
 <li>
 Solid Excel and Office skills
 </li>
 <li>
 A data-driven mindset, with strong analytical and organizational skills
 </li>
 <li>
 Negotiation abilities and a proactive attitude
 </li>
 <li>
 Willingness to travel locally
 </li>
 </ul>
</div>

LOCAL INDIRECT PROCUREMENT SPECIALIST

Premier Services and Recruitment

<div>
 
 
 Job Qualification: Administrative and Facility Specialist
 
 
 
 
 Position Title: Administrative and Facility Specialist
 
 
 
 
 Experience Required: Fresh Graduate / New Hire
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 
 Education: Bachelor&rsquo;s Degree, Office Management, Facilities Management, or a related field.
 
 </li>
 <li>
 
 Experience: Entry-level position; no prior full-time experience required (internships or on-the-job training experience are an advantage).
 
 </li>
 <li>
 
 Technical Skills:
 
 </li>
 <li>
 
 Excellent computer literacy; proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other administrative software.
 
 </li>
 <li>
 
 Preferred Knowledge of facility management systems, office maintenance coordination, and record-keeping.
 
 </li>
 <li>
 
 Ability to manage digital filing systems, documentation, and office inventory.
 
 </li>
 <li>
 
 Administrative &amp; Facility Skills:
 
 </li>
 <li>
 
 Capable of coordinating office repairs, maintenance, and service providers.
 
 </li>
 <li>
 
 Skilled in scheduling, correspondence, and daily office operations.
 
 </li>
 <li>
 
 Understanding of workplace safety, housekeeping standards, and asset management.
 
 </li>
 <li>
 
 Basic English skills reading and writing
 
 </li>
 <li>
 
 Soft Skills:
 
 </li>
 <li>
 
 Strong organizational and multitasking abilities.
 
 </li>
 <li>
 
 Excellent communication and interpersonal skills.
 
 </li>
 <li>
 
 Detail-oriented, proactive, and able to work effectively in a team environment.
 
 </li>
 <li>
 
 High sense of responsibility, confidentiality, and professionalism.
 
 </li>
 <li>
 
 Other requirements:
 
 </li>
 <li>
 to be close to 6-October industrial city.
 </li>
 <li>
 5 days of work per week.
 </li>
 </ul>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Provide administrative support to ensure smooth office operations.
 
 </li>
 <li>
 
 Manage facility-related tasks such as maintenance requests, equipment servicing, and coordination with vendors.
 
 </li>
 <li>
 
 Assist in procurement and inventory of office supplies and assets.
 
 </li>
 <li>
 
 Prepare and maintain records, reports, and documentation related to administrative and facility activities.
 
 </li>
 <li>
 
 Support in planning and organizing company meetings, events, and office activities.
 
 </li>
 <li>
 
 Ensure a clean, safe, and efficient working environment for staff.
 
 </li>
 <li>
 
 Handle general correspondence, emails, and internal communications.
 
 </li>
 <li>
 
 Submitting all purchase orders related to the assigned facility.
 
 </li>
 </ul>
 
 
</div>

Administrative and Facility Specialist

Nasoft

<div>Nasoft is currently seeking a Digital Growth Specialist to join our client&rsquo;s growth team. This role focuses on supporting digital marketing initiatives, optimizing performance, and driving user acquisition and engagement through data-driven strategies. The ideal candidate will contribute to the execution and enhancement of digital growth campaigns.
Key Responsibilities:<ul><li>Plan, execute, and optimize digital marketing campaigns across Google, Meta, LinkedIn, and X.
</li><li>Manage paid ads performance, budget allocation, targeting, and reporting.
</li><li>Execute email, SMS, and WhatsApp campaigns for lead nurturing and re-engagement.
</li><li>Develop and manage social media strategies and monthly content calendars.
</li><li>Own website performance, landing pages, and continuously optimize for lead generation (CRO).
</li><li>Conduct keyword research, SEO content optimization, and link-building activities.
</li><li>Coordinate with Technical SEO Specialist for technical enhancements.
</li><li>Track and analyze digital KPIs to improve campaign effectiveness.
</li><li>Collaborate with sales and marketing teams for integrated growth initiatives.
</li><li>Perform other related duties as assigned.</li></ul>
Requirements<ul><li>Bachelor&rsquo;s degree in Marketing, Business, Digital Media, or a related field.
</li><li>2&ndash;3 years of experience in digital marketing roles.
</li><li>Hands-on experience with Google Ads, Meta Ads, LinkedIn Ads, and Analytics platforms.
</li><li>Experience with CMS platforms and website optimization practices.
</li><li>Strong content creation and copywriting background.
</li><li>SaaS / GCC / B2B experience is highly preferred.
</li><li>Analytical thinker with strong data interpretation skills.
</li><li>Ability to work on multiple campaigns simultaneously.</li></ul>
Working Conditions<ul>
<li>
Total working hours: 9 hours per day &mdash; 8 working hours + 1-hour break.</li>
<li>Two days off per week (rotational schedule).</li>
<li>Work mode: Office-based</li>
<li>Location: Sheikh Zayed</li>
<li>Performance evaluation: based on sales targets, call quality, and attendance.</li>
</ul>
Benefits<ul>
<li>
Competitive base salary + attractive commission structure.</li>
<li>Professional development and career advancement opportunities.</li>
<li>Supportive, energetic, and multicultural team environment.</li>
<li>Social and medical insurance coverage.</li>
<li>Learning &amp; Development programs (L&amp;D)</li></ul></div>

Digital Growth Specialist

AGAD Technology

<div>Location: Cairo (Full-time, On-site/Hybrid) 
Company: AGAD Technology<h3 class="jobSectionHeader">
About the Role</h3>
AGAD Technology is expanding its digital operations and looking for a full-time Odoo Implementation Specialist to lead and accelerate our ERP rollout. 
You will be the main driver of Odoo across all company departments &mdash; ensuring smooth implementation, customization, data integrity, and adoption of the system across Finance, HR, CRM, Recruitment, and Accounting modules.
This is a strategic position where you&rsquo;ll work closely with leadership to transform business workflows into efficient, automated processes.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Lead the end-to-end implementation of Odoo ERP modules (Finance, HR, CRM, Recruitment, Accounting, Dashboards).</li>
<li>Work directly with stakeholders to analyze business needs and translate them into technical specifications.</li>
<li>Customize and configure Odoo modules using Odoo Studio, Python, and custom module development.</li>
<li>Manage data migration, system integrations (APIs), and report/dashboard creation.</li>
<li>Ensure compliance with accounting standards, payroll, and HR operational flows within Odoo.</li>
<li>Oversee system testing, user training, and post-implementation support.</li>
<li>Collaborate with management to design and improve performance and financial dashboards.</li>
<li>Manage Odoo hosting environments (Odoo.sh, PostgreSQL, Linux).</li>
</ul>
Requirements<h3 class="jobSectionHeader">
What We&rsquo;re Looking For</h3><ul>
<li>5+ years of proven experience in Odoo ERP implementation across multiple business modules.</li>
<li>Strong knowledge of Finance and Accounting, including journal entries, reconciliations, and payroll.</li>
<li>Technical proficiency in Python, Odoo Studio, and custom module development.</li>
<li>Experience with data migration, API integrations, and reporting tools.</li>
<li>Excellent analytical, communication, and stakeholder management skills.</li>
<li>Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field.</li>
<li>Odoo certification or formal training is highly preferred.</li>
<li>Familiarity with Odoo.sh, PostgreSQL, and Linux environments.</li></ul></div>

Odoo Implementation Specialist

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