compliance support specialist Jobs in Giza

compliance support specialist

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technical support specialist

Sarmad

<div>We are seeking a dedicated and skilled Technical Support / Application Support Specialist to join our team. The role is responsible for handling technical support tickets from customers, ensuring timely resolution or escalation, monitoring system availability, and managing incidents in alignment with organizational service-level objectives. The ideal candidate should have strong problem-solving skills, application development and troubleshooting experience, and the ability to collaborate effectively with internal teams to ensure smooth operations.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Ticket Management
</li><li><ul><li>Receive, analyze, and respond to technical support tickets raised by customers.
</li><li>Provide first-level troubleshooting, solutions, or guidance to resolve issues.
</li><li>Accurately categorize, prioritize, and document tickets in the support system.
</li><li>Escalate unresolved or complex issues to the appropriate technical or development teams.
</li></ul></li><li>Incident Management
</li><li><ul><li>Act as the first point of contact during system incidents or outages.
</li><li>Coordinate incident response, including initial triage, escalation, and communication with stakeholders.
</li><li>Ensure incident resolution within agreed SLAs and document root cause and resolution steps.
</li></ul></li><li>System Monitoring
</li><li><ul><li>Monitor the health and availability of applications and systems using monitoring tools such as New Relic, Grafana, or similar.
</li><li>Proactively identify performance issues, errors, or potential outages.
</li><li>Respond to system alerts and initiate corrective actions or escalate as needed.
</li></ul></li><li>Application Troubleshooting &amp; Support
</li><li><ul><li>Utilize knowledge of application development and debugging to resolve technical issues.
</li><li>Collaborate with developers to analyze logs, code, and APIs to identify and address root causes.
</li><li>Support integration-related issues and provide recommendations for fixes or improvements.
</li></ul></li><li>Collaboration &amp; Communication
</li><li><ul><li>Work closely with internal teams (infrastructure, development, QA, DevOps, etc.) to resolve escalated issues.
</li><li>Communicate updates to customers and stakeholders in a clear and timely manner.
</li><li>Provide feedback and insights to teams for continuous improvement of applications and services.
</li></ul></li><li>Documentation &amp; Reporting
</li><li><ul><li>Maintain accurate and up-to-date records of incidents, tickets, and resolutions.
</li><li>Contribute to knowledge base articles, troubleshooting guides, and FAQs.
</li><li>Prepare periodic reports on ticket trends, recurring issues, and system performance.</li>
<li>Build RCA (Root Cause Analysis) for upcoming incidents.</li>
</ul></li></ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
</li><li>1&ndash;3 years of experience in technical support, application support, or application development roles.
</li><li>Knowledge of the software deployment cycle, microservices, and API testing scenarios.</li>
<li>Knowledge of DB queries and troubleshooting.</li>
<li>Familiar with various programming languages (Java, NodeJS, Flutter, React....etc).</li>
<li>Hands-on experience with application troubleshooting (logs, debugging, APIs, integrations, database queries).
</li><li>Familiarity with system and application monitoring tools (New Relic, Grafana, Prometheus, etc.).
</li><li>Strong knowledge of ITIL principles (Incident, Problem, and Change Management).
</li><li>Familiarity with ticketing systems (e.g., Jira Service Desk, ServiceNow, Zendesk, etc.).
</li><li>Familiar with the FinTech industry.</li>
<li>Excellent troubleshooting, analytical, and problem-solving skills.
</li><li>Strong communication and customer service skills.
</li><li>Ability to work under pressure and handle multiple tasks simultaneously.
</li><li>Willingness to participate in on-call rotations for incident handling (if applicable).</li>
</ul>Benefits<ul>
<li>Hybrid work model</li>
<li>Healthy working environment</li>
<li>Medical Insurance</li>
<li>Social Insurance</li></ul></div>

Technical Support / Application Support Specialist

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 
 
 
 English Customer Care Specialist
 
 
 
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Experience in technical-based customer assistance through chat, and email
 </li>
 <li>
 Previous experience dealing with the challenges faced in a customer-focused role
 </li>
 <li>
 Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
 </li>
 <li>
 Problem-solving and critical thinking skills
 </li>
 <li>
 A passion for problem-solving with the customer's interest and satisfaction being the primary goal
 </li>
 <li>
 Social Media Savvy
 </li>
 <li>
 Ability to effectively and correctly communicate verbally and in written format
 
 
 </li>
 </ul>
 
 Role Requirements
 
 
 
 <ul>
 <li>
 English (B2/C1) speaking and writing
 </li>
 <li>
 Great communication skills, written and oral
 </li>
 <li>
 Demonstrate strong abilities to work independently and as a remote team player
 </li>
 <li>
 Must be adaptable and flexible, demonstrating abilities to work with process and information changes
 </li>
 <li>
 Must be willing to participate in a background screening
 </li>
 <li>
 Proven customer communication experience (E-mail &amp; chat)
 </li>
 <li>
 Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
 </li>
 <li>
 Willing to learn new skills in a brand new industry within the market
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people. TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 52,000 employees around the world with offices across Egypt, the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer.
 
 
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
 
 
 TaskUs is an Equal Opportunity Employer
 
 
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2505_5883
 
 
 Posted At: Fri Aug 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Customer Support (Non-Voice)

EVA Pharma

<div>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members. 
Job Summary 
We are seeking a passionate and talented Compliance Support Specialist to join our dynamic team.
The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.
Key Responsibilities:
<ul><li>Conduct regular field audits of commercial activities, including HCP visits, promotional events, cycle meetings, and new launches.</li>
<li>Monitor the distribution, use, and storage of promotional materials based on the company's strategy and policies.</li>
<li>Identify areas of risk and improvement, delivering insightful solutions based on live monitoring activities.</li>
<li>Audit digital tools and platforms, including sales trends, field force visits, and activities.</li>
<li>Audit the third-party and vendors engaged in commercial operations.</li></ul> 
Requirements<ul><li>
Bachelor&rsquo;s Degree in Pharmaceutical Sciences.
</li></ul><ul><li>1-2 years of experience in a pharmaceutical field auditing.</li>
<li>Strong analytical, observation, and reporting skills.</li>
<li>High ethical standards, attention to detail, and confidentiality.
</li><li>Good Communication and interpersonal skills.</li></ul></div>

Compliance Support Specialist

Seoudi Supermarket

<div>
 We are looking for an
 
 IT Helpdesk
 
 responsible for ensuring stable internet and network performance, installing and maintaining computer hardware and software, and handling technical issues. The role includes providing on-site and remote support, responding to support tickets within the defined SLA, and escalating critical cases when necessary.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Ensure internet performance is acting well.
 </li>
 <li>
 Install, modify, and repair computer hardware and software.
 </li>
 <li>
 Healthy check of printer devices, attendance machines, IP CAM, and any related network devices.
 </li>
 <li>
 Resolve technical problems with LAN and WAN with ISP.
 </li>
 <li>
 Install &amp; fix issues related to computer peripherals for users.
 </li>
 <li>
 Resolve issues related to computer systems, software, and hardware.
 </li>
 <li>
 Respond to queries on-site or remotely.
 </li>
 <li>
 Respond to the ticketing system within the defined SLA.
 </li>
 <li>
 Resolve problems by running diagnostic programs.
 </li>
 <li>
 Identify and escalate situations requiring urgent attention
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1-3 years of experience or highly qualified fresh graduates.
 </li>
 <li>
 Bachelor&rsquo;s degree in computer science or information systems.
 </li>
 <li>
 Good knowledge of CCNA or MCSA.
 </li>
 <li>
 Hand on Ticketing System.
 </li>
 <li>
 Excellent Communication Skills.
 </li>
 </ul>
</div>

IT Help Desk

Field Tech Services LTD

JOB DESCRIPTIONScope of Services:&middot; Laptops&middot; Desktops&middot; Tablets&middot; Computers peripherals&middot; Printers (MFP, Label printers)&middot; Mobile Devices (iPhone, iPad, DECT)&middot; Audio and video conferencing devices in coordination with OEM&middot; Smart Hands support for Server/NW devicesJob Type: Part-time

Desktop Support Engineer

<div>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.
Job Summary
We are seeking a passionate and talented Business Development Specialist to join our dynamic team.
The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.
Key Responsibilities<ul>
<li>Identify, evaluate, and engage potential in-licensing and out-licensing partners across developed markets.</li>
<li>Conduct strategic market research to support opportunity scouting and portfolio planning.</li>
<li>Lead and coordinate the product lifecycle management.</li>
<li>Support negotiation of term sheets and licensing agreements.</li>
<li>Collaborate closely with legal, regulatory, and technical teams to ensure agreements feasibility and compliance.</li>
<li>Track and manage partnership pipelines, performance metrics, and deal execution timelines.</li>
<li>Monitor European pharmaceutical trends, competitor activity, and relevant regulatory changes.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Pharmaceutical Sciences or related field.</li>
<li>0&ndash;2 years of relevant professional experience.
</li><li>Very good command of English (written and spoken).</li>
<li>Proficiency in Excel and data analysis is required.</li></ul></div>

Business Development Specialist

Mansco (Peugeot Egypt)

<div>
 
 Supply Chain Management: Carry out a range of supplier management activities either to support others or to fulfill the requirements of the role.
 
 
 Procurement: Achieve specific procurement goals or provide support to others while following established procurement systems and protocols.
 
 
 Operational Compliance: Develop a working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
 
 
 Document Preparation: Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports
 
 
 Sourcing: Support in collecting information on the local market prices, and alternative suppliers for more senior colleagues to support local purchase decision-making.
 
 
 Record Keeping: Maintain an accurate record of commercial invoices, packing lists, and material management database following defined standards and procedures to ensure that information is accessible and auditable.
 
 
 Information and Business Advice: Resolve moderate technical issues and queries related to inbound shipments that may include providing information on policies and/or procedures and referring more complex issues to the line manager.
 
 
 Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
 
</div>

Procurement & Logistics Specialist

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