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technical support specialist

CROWELL & MORING LLP

<div><div>Crowell &amp; Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.</div>
Job Summary

The Technical Support, AV &amp; Desktop Specialist is responsible for providing direct, technical support and troubleshooting assistance to attorneys and staff to identify, research, track, monitor and resolve technical issues.

Job Responsibilities
<ul>
<li>Resolves incoming requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.</li>
<li>Analyzes and resolves problems according to shifting priorities, timeframes and resources, as well as documenting resolutions in call tracking system.</li>
<li>Documents all support calls and, if necessary, escalates calls to proper internal support person. Monitors progress through resolution.</li>
<li>Monitors support activity and informs team/manager of any perceived trends, positive or negative, in calls being received and/or solutions being employed.</li>
<li>Troubleshoots, diagnoses and identifies failing/failed parts or systems through the use of hardware diagnostic software and routines.</li>
<li>Maintains equipment, spare part, and supply inventories.</li>
<li>Performs setup of personal computers for use within the firm's network.</li>
<li>Performs setup of video teleconference equipment.</li>
<li>Performs setup of conference room technologies; projectors, screens, PCs.</li>
<li>Performs setup of telephones in a Skype for Business environment.</li>
<li>Participates in the implementation of special projects as requested.</li>
<li>Improves technical proficiency through research, self-training and participation in internal and external training opportunities.</li>
<li>Participates in the after-hours pager rotation, providing on-call 24x7technical support.</li>
<li>Participates in the rotation of monitoring and resolving of voicemail and email requests.</li>
</ul>
Knowledge, Skills and Abilities
<ul>
<li>Advanced personal computer skills including hardware, operating system and software knowledge, and legal applications.</li>
<li>Ability to troubleshoot Microsoft Office Applications required. Legal application knowledge preferred.</li>
<li>Demonstrated ability to communicate clearly and effectively, both orally and in writing with attorneys and staff.</li>
<li>Ability to communicate technical concepts to non-technical users.</li>
<li>Ability to provide quality client service to both internal and external contacts, regarding matters of a routine nature.</li>
<li>Demonstrated ability to organize and prioritize work in adynamic and complex environment to meet deadlines and daily requirements.</li>
<li>Demonstrated ability to work effectively with others in a cooperative, enthusiastic and friendly manner to accomplish position functions and participate in team efforts.</li>
<li>Ability to safely lift, move and carry items weighing up to 50 lbs.</li>
</ul>
Education

The position requires a Bachelor's Degree in Computer Science or Information Systems. Equivalent training and experience may substitute for education.

Experience

The position requires Minimum of two (2) years of customer service or technical support experience required. Law firm and technology experience preferred. Minimum of two (2) years of experience working with personal computers, laptops and audio visual equipment.<div>
Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. Additional compensation may include a discretionary bonus. The salary for this position may vary based on location, market data, an applicant's skills and prior experience, certain degrees and certifications, and other factors.

Crowell &amp; Moring LLP offers a competitive compensation and comprehensive benefits package. Our benefits include healthcare, vision, dental, retirement, and all-purpose leave and progressive options such as back up childcare, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

U.S. Privacy Notice: https://www.crowell.com/en/US-Candidate-Privacy-Notice

U.K. Privacy Notice: https://www.crowell.com/en/UK-GDPR-Candidate-Privacy-Notice

EOE m/f/d/v 
Crowell &amp; Moring LLP participates in the E-Verify program.</div></div>

Technical Support, AV & Desktop Specialist

Kura Sushi

<div><div>Kura Sushi USA is a publicly traded U.S. company established in 2008 as a subsidiary of Kura Sushi, Inc. We are an innovative and tech interactive Japanese restaurant chain serving up the ultimate eater-tainment dining experience with a combination of premium ingredients, advanced technology, and affordable prices to create a one-of-a-kind revolving sushi dining experience.
Come join the Kura Krew! 
We have and exciting opportunity for a IT Help Desk Technician level 2 to join our growing team. The IT Help Desk Technician Level 2 is responsible for providing more advanced technical support to both restaurants and corporate staff of Kura Sushi USA, Inc. This mid-level position requires a deeper understanding of IT systems, hardware, and software, and involves more complex troubleshooting. The Level 2 technician will mentor Level 1 technicians and lead the resolution of escalated issues.
This role is a hybrid role. The selected candidate must be able to come to the office in Irvine, CA on in office days and as needed to carry out necessary functions of the role. 
 ESSENTIAL DUTIES
Provide second-tier support for escalated technical issues, including more complex troubleshooting and resolution of hardware, software, and network problems. &bull; Lead and guide Level 1 technicians in resolving issues, ensuring adherence to best practices. &bull; Support implementation and maintenance of IT systems, including repair and replacement of hardware and software. &bull; Coordinate and participate in new restaurant opening technology installations, including traveling to multi-state locations as necessary. &bull; Manage vendor relationships for warranty repairs, hardware replacements, and troubleshooting external systems. &bull; Maintain and update the knowledge base with new solutions and troubleshooting guides for future reference. &bull; Participate in system upgrades and enhancements, evaluating their impact on restaurant operations and corporate systems. &bull; Monitor and support project plans related to system implementations and updates. &bull; Ensure all communication, troubleshooting efforts, and outcomes are thoroughly documented and tracked in the ticket management system. &bull; Provide training and assistance to corporate and restaurant staff on IT systems and applications. &bull; Assist in planning and implementing long-term IT solutions to improve operational efficiency. &bull; Repair systems and software for corporate and store integration. &bull; Evaluates existing applications and supports technical changes. &bull; Implements solutions consistent with the architecture of business&rsquo;s systems and software. &bull; Oversees and provides input to implementation life cycle, including, testing, and ongoing support for application systems in an environment of diverse development platforms. &bull; Provides advice and counsel to restaurant staff and CSC members. &bull; Discusses work progress and obstacles with management, provides advice, and constructive feedback. &bull; Supports and maintains project plans.
QUALIFICATIONS AND EDUCATION/EXPERIENCE<ul><li>Bachelor&rsquo;s degree in computer science, business administration, or related field; or equivalent work experience and training</li><li>Experiences with global environment with English and Japanese languages is preferred.</li><li>Continued education in computer science, business administration, or a related field is preferred.</li><li>Ability to work with operations management team</li><li>Preferred relative experience in restaurant/foodservice industries</li><li>Challenging sprit and good team player</li><li>Advanced problem-solving and analytical skills, with a demonstrated ability to resolve complex technical issues.</li><li>Excellent communication and leadership skills, able to mentor junior staff and communicate solutions clearly to non-technical users.</li><li>Strong organizational skills with the ability to prioritize tasks and handle multiple projects simultaneously.</li><li>Proficiency in advanced IT troubleshooting, including network infrastructure, software installations, and system integrations.</li></ul>
&bull; Adaptability to manage unexpected issues and work effectively under pressure. &bull; Professionalism, reliability, and the ability to work independently.
Technical Expertise<ul><li>Level 2: Possesses more advanced technical knowledge. They are expected to have a deeper understanding of IT infrastructure, networks, system integrations, and troubleshooting methodologies. They may also implement solutions and contribute to longer-term planning for IT systems.</li></ul>
Independence and Leadership<ul><li>Level 2: Works more independently and takes a leadership role in troubleshooting efforts. They may mentor Level 1 technicians, guide them on complex issues, and handle projects like new system implementations or upgrades.</li></ul>
PAY RANGE: $18.00 - $30.00/hr. DOE.</div>
INDHEADOFFICE</div>

IT Help Desk Technician Level 2

Easterseals Southern California

<div>Easterseals Southern California transforms lives every day. For over a century, Easterseals has championed inclusion and independence&mdash;delivering essential services like early childhood programs, autism services, employment and independent living support to more than 29,000 people each year. Through advocacy and education, we break barriers and create opportunities for the one-in-four Americans with disabilities.
Pay is $20/hour
OVERVIEW OF POSITION: 
Under direct supervision, installs, modifies, and maintains the organization&rsquo;s personal computers and related systems. Installs, upgrades and backs-up software and hardware applications. Troubleshoots software and hardware failures and resolves as appropriate; educates users in resolving routine problems, using new software and provides advice and guidance as needed, on the job training, and continuous support is provided in this entry-level role. 
ESSENTIAL FUNCTIONS:<ul><li>
Assists with configuring, diagnosing, identifying and resolving hardware/software and printing issues in a blended PC, tablet, Mac and smartphone wired and wireless enterprise environment.</li><li>
Assists with performing software and hardware installations and adheres to established asset tracking and licensing agreements. Assists with workstation installations, relocations, and other related tasks.</li><li>
Assists with resolutions to a variety of issues using technical knowledge, tools and organizational resources. Documents all requests, troubleshooting efforts, and resolutions in the organizations&rsquo; ticketing system and keeps end-user informed. Follows established escalation procedures and alerts management to outages, priority issues, recurring problems and patterns.</li><li>
Assists end-users in interpreting and implementing instructions, technical documentation or procedures as needed. Provides end-user education for systems and software products.</li><li>
Performs other duties as assigned.</li></ul>
EDUCATION:<ul><li>
Currently enrolled in high school; college enrollment or coursework preferred.</li></ul>
EXPERIENCE:<ul><li>
No experience required. Related experience through schoolwork, personal projects, or other is preferred.</li></ul>
KNOWLEDGE, SKILLS, ABILITIES:<ul><li>
Demonstrated knowledge of PC related software and hardware, knowledge of productivity applications (e.g. Microsoft Office Suite).</li><li>
Knowledge of ticketing systems preferred.</li><li>
Demonstrated ability to take initiative, implement analytical skills. Excellent time management, and organizational skills.</li><li>
Adaptive customer service mindset including the ability to effectively interact with individuals at all levels internal and external to the organization.</li><li>
Consistent ability and practice handling in maintaining confidentiality with organizational matters.  Ability to adapt to a dynamic environment and learn department-specific computer systems.</li><li>
Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation, per Easterseals of Southern California and/or program requirements.</li><li>
Must pass all drug testing required by ECCS and a post-offer physical evaluation.</li></ul> 
PHYSICAL REQUIREMENTS IN ACCORDANCE WITH ADA: 
Carrying/Lifting: Occasional / Up to 30 lbs. 
Standing: Occasional / Up to 3 hours per day. 
Sitting: Constant / Up to 8 hours per day. 
Walking: Occasional / Up to 3 hours per day. 
Travel: None. 
Repetitive Motion/Activity: Keyboard activity, telephone use, writing. 
Visual Acuity: Ability to view computer monitor and read newsprint. 
Environmental Exposure: None.</div>

IT Summer Interns-3

IT Summer Interns-2

<div><div>Kura Sushi USA is a publicly traded U.S. company established in 2008 as a subsidiary of Kura Sushi, Inc. We are an innovative and tech interactive Japanese restaurant chain serving up the ultimate eater-tainment dining experience with a combination of premium ingredients, advanced technology, and affordable prices to create a one-of-a-kind revolving sushi dining experience.
Come join the Kura Krew! 
We have and exciting opportunity for an IT Help Desk Technician Level 1 to join our growing team. The IT Help Desk Technician Level 1 is responsible for the support of IT systems for restaurants and corporate staff of Kura Sushi USA, Inc. This position focuses on initial basic troubleshooting and, customer support, and maintenance of systems, software, and hardware
This role is a hybrid role. The selected candidate must be able to come to the office in Irvine, CA on in office days and as needed to carry out necessary functions of the role. 
 ESSENTIAL DUTIES
Repair systems and software for corporate and store integration. &bull; Evaluates existing applications and supports technical changes. &bull; Implements solutions consistent with the architecture of business&rsquo;s systems and software. &bull; Oversees and provides input to implementation life cycle, including, testing, and ongoing support for application systems in an environment of diverse development platforms. &bull; Provides advice and counsel to restaurant staff and CSC members. &bull; Discusses work progress and obstacles with management, provides advice, and constructive feedback. &bull; Supports and maintains project plans.
COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:<ul><li>Analytical - Uses intuition and experience to complement data.</li><li>Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.</li><li>Interpersonal - Maintains confidentiality; Listens to others without interrupting; friendly, out-going disposition.</li><li>Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.</li><li>Written Communication - Writes clearly and informatively. Able to read and interpret written information.</li><li>Presents numerical data effectively.</li><li>Organizational Support - Follows policies and procedures; Completes tasks correctly and on time; supports Company&rsquo;s goals and values.</li><li>Adaptability - Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.</li><li>Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.</li><li>Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.</li><li>Judgment - Exhibits sound and accurate judgment; Displays willingness to make decisions. Supports and explains reasoning for decisions. Ability to remain open-minded and impartial. Keeps in mind what is best for the Company and for the employees.</li><li>Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.</li><li>Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.</li><li>Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.</li><li>Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.</li><li>Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.</li></ul>
QUALIFICATIONS AND EDUCATION/EXPERIENCE
Bachelor&rsquo;s degree in computer science, business administration, or related field; or equivalent work experience and training<ul><li>Experiences with global environment with English and Japanese languages is preferred.</li><li>Continued education in computer science, business administration, or a related field is preferred.</li><li>Ability to work with operations management team</li><li>Preferred relative experience in restaurant/foodservice industries</li><li>Challenging sprit and good team player</li></ul>
Technical Expertise<ul><li>Level 1: Typically has foundational IT knowledge. They can troubleshoot and solve basic hardware, software, and network problems but are expected to follow standard operating procedures and scripts to guide their troubleshooting.</li></ul>
Independence and Leadership<ul><li>Level 1: Works under close supervision and follows standard processes for issue resolution. They have less independence and often rely on the guidance of Level 2 or higher technicians.</li></ul>
PAY RANGE: $24.00 - $30.00/Hr. DOE.</div>
INDHEADOFFICE</div>

IT Help Desk Technician Level 1

<div>Join Our Team as a Senior Proposal Specialist at GHD!
At GHD, we don't just believe in the power of commitment &ndash; we live and breathe it every day. As a global firm, we're expanding our market presence across North America, and we're looking for a dynamic Proposal Specialist to lead U.S. Federal Government pursuits and proposal activities. If you're passionate about creativity and innovation, and eager to shape our communities in new, positive ways, we want you on our team!
Why GHD?
<ul><li>Global Impact: Be part of a truly global team, working on complex and rewarding projects that drive change.
</li><li>Career Growth: Accelerate your career with the right technology and training and see where your commitment can take you.
</li><li>Empowerment: We pledge to support and empower all our people to make a positive impact, working hand in hand with our business to drive change.
</li></ul>Your Role:
<ul><li>Lead and Support: Drive proposal efforts for our U.S. Federal Agency clients, leading strategy discussions and kick-off meetings for large pursuits.
</li><li>Collaborate: Work with your team to develop various proposal sections, ensuring strategic win themes are effectively incorporated.
</li><li>Deliver Excellence: Facilitate production and delivery of finished products, aligning with all RFP requirements, and support interview development from start to finish.
</li></ul>Client Engagement:
<ul><li>Capture Planning: Engage in client capture planning with key leaders and technical experts.
</li><li>Interview Process: Align proposal themes and messaging with client needs and support the team with presentation skills and delivery.
</li></ul>Key Performance Indicators:
<ul><li>Teamwork: Lead and support the development of compliant, competitive, and compelling proposals through effective teamwork.
</li><li>Efficiency: Prepare and lead consistent and efficient proposal kick-off meetings and status calls.
</li><li>Quality: Ensure compliance and high-quality content and appearance of final proposal deliverables.
</li></ul>Your Skills:
<ul><li>Leadership: Ability to lead and work effortlessly with Capture Managers and Technical Leaders.
</li><li>Strategic Thinking: Confident personality with strategic thinking skills to help teams develop sound marketing and proposal strategies.
</li><li>Interpersonal Skills: Excellent written and oral communication, negotiation, problem-solving, presentation, planning, and time management skills.
</li><li>Flexibility: Adapt to changing priorities and assignments and meet challenging deadlines.
</li><li>Expertise: Proficient in the proposal process and enlisting team support to carry out tasks.
</li></ul>Minimum Qualifications
<ul><li>Bachelor or Master&rsquo;s degree in English, Business, Communications, Journalism, Marketing, or related major
</li><li>Knowledge of A/E Proposals with Standard Forms (SF330) and Brooks Act requirements
</li><li>Minimum 6 years of experience leading the proposal process from prepositioning phases through interview and driving teams to develop complaint and driven bids for an engineering, construction or professional services organization
</li></ul>Proficient in Microsoft Word, Excel, PowerPoint, and InDesign
Benefits:
<ul><li>401K - Employees are eligible to participate on the first day of the month following 3 months of service
</li><li>Paid time off &ndash; Our PTO benefit is designed to provide eligible employees with a period of rest and relaxation, sick, and personal time throughout the year. PTO starts at 16 days per year and increases with years of service
</li><li>Holiday Pay - Holiday pay is provided for eligible employees. GHD observes 9 holidays per year. Holiday pay will be based on the regular set schedule for the employee
</li><li>Wellness Benefit- Regular full-term employees are eligible to participate in the wellness reimbursement program. GHD will reimburse 50% of the cost of the following to maximum of $250.00 reimbursement annually for such items as: Health club membership fees, Home exercise equipment purchases, Bicycles, Race, run &amp; marathon entrance fees, Smoking cessation programs, Weight loss programs (i.e.&mdash;Weight Watchers, Jenny Craig), Fitbits and Fitness Tracking devices 
</li></ul>Salary range: $91,540.00 - $152,519.00 based on experience and location 
Take on some of the world&rsquo;s toughest challenges - with everyone at GHD backing you every step of the way.
We'll give you control over your career, empower you to find innovative solutions and help you create a lasting impact.
See where your commitment could take you with GHD.
As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, creed, religion, national origin, citizenship, color, sex, sexual orientation, gender identity, age, disability, marital status or veteran status.
 #LI-RM1</div>

Senior Federal Proposal Specialist

D Media Group

Job Summary We are seeking a dynamic and innovative Digital Marketing Specialist with a focus on Artificial Intelligence (AI) to elevate our online presence and drive impactful marketing campaigns. In this role, you will harness cutting-edge AI tools and techniques to optimize digital strategies, enhance content engagement, and improve overall campaign performance. Your expertise will help us reach targeted audiences across multiple platforms, boost conversion rates, and strengthen our brand in the digital landscape. This paid position offers an exciting opportunity to work at the forefront of digital marketing technology, contributing to a fast-paced, growth-oriented environment.Responsibilities<ul><li>Develop and implement comprehensive digital marketing strategies leveraging AI-driven insights and automation tools to maximize reach and engagement.</li><li>Conduct keyword research using advanced SEO tools to identify high-impact keywords for content optimization and SEM campaigns.</li><li>Manage and optimize paid advertising campaigns across platforms such as Google Ads, Facebook Advertising, and other social media channels to increase ROI.</li><li>Create compelling content tailored for various digital channels, including social media posts, blog articles, email marketing campaigns, and landing pages.</li><li>Utilize SEO techniques&mdash;including on-page optimization, backlink strategies, and technical SEO&mdash;to improve organic search rankings.</li><li>Analyze campaign performance using Google Analytics, SQL queries, and other analytics tools to generate actionable insights for continuous improvement.</li><li>Design visually appealing graphics using Adobe Photoshop and Adobe Creative Suite; manage content creation through WordPress and other CMS platforms.</li><li>Implement marketing automation workflows to nurture leads effectively through email marketing sequences and performance marketing tactics.</li><li>Collaborate with cross-functional teams to align digital initiatives with overall business objectives, especially in e-commerce and B2B contexts.</li><li>Stay current with industry trends in digital marketing, SEM, AI applications in marketing, and emerging tools to keep strategies innovative.</li></ul>Experience<ul><li>Proven experience in digital marketing roles with a strong emphasis on AI integration and automation tools.</li><li>Hands-on expertise with SEO tools such as SEMrush or Ahrefs for keyword research and site audits.</li><li>Demonstrated success managing Google Ads (Google AdWords), Facebook Advertising campaigns, and other paid media channels.</li><li>Proficiency in content management systems like WordPress or similar platforms for website updates and blog management.</li><li>Skilled in using analytics platforms including Google Analytics, SQL for data analysis, and performance tracking dashboards.</li><li>Strong knowledge of HTML, CSS, JavaScript basics for website optimization; familiarity with marketing automation software is a plus.</li><li>Experience creating engaging content through copywriting, graphic design (Adobe Photoshop), and social media management tools.</li><li>Ability to analyze data trends to optimize conversion rates through A/B testing, landing page improvements, and user experience enhancements. Join us as a Digital Marketing Specialist - AI to lead innovative campaigns that harness the power of artificial intelligence! Your expertise will shape the future of our digital outreach while providing valuable growth opportunities in a vibrant team environment dedicated to excellence in digital innovation.</li></ul>Pay: $55,000.00 - $70,000.00 per yearBenefits:<ul><li>401(k)</li><li>Flexible schedule</li><li>Retirement plan</li></ul>Work Location: In person

Digital Marketing Specialist - AI

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