email support specialist | customer service & technical support

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email support specialist | customer service & technical support Jobs in Kansas City

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technical support specialist

National Door & Trim

Position DescriptionThe Technology Systems Specialist is an entry-level technical resource within the Information Technology department, responsible for providing end-user support, maintaining workstation and peripheral equipment, troubleshooting technical issues, and assisting with the reliable operation and continuous improvement of company technology. This position provides an opportunity to develop broad technical skills while working with more senior IT staff on systems, integrations, automation, and technology projects.Responsibilities&middot; Provide technical support for hardware, software, printers, scanners, mobile devices, networking, and other IT systems.&middot; Respond to helpdesk tickets, emails, phone calls, and user requests in a timely and professional manner.&middot; Configure, deploy, maintain, and troubleshoot computers, laptops, printers, scanners, and other endpoint devices.&middot; Assist with Microsoft 365, VPN, email, user account setup, permissions, and employee onboarding/offboarding.&middot; Maintain hardware inventory, software licensing records, and IT asset tracking.&middot; Assist with software updates, deployments, endpoint management, and other IT projects.&middot; Document troubleshooting procedures, system information, and recurring solutions.&middot; Research technical issues independently and escalate issues when appropriate.&middot; Assist senior IT staff with business systems, system integrations, automation, reporting, and internally developed technology tools.&middot; Identify opportunities to improve support processes and the employee technology experience.&middot; Previous IT support, helpdesk, technical training, or comparable hands-on experience preferred.&middot; Working knowledge of Microsoft Windows, Microsoft 365, and basic networking concepts.&middot; Experience with Active Directory, Microsoft Entra ID/Azure, Microsoft Intune, ERP systems, or similar technologies is a plus.&middot; Strong troubleshooting, communication, and customer service skills.&middot; Ability to work independently and collaboratively while managing multiple priorities.&middot; Willingness and demonstrated ability to learn new technologies and adapt to changing business needs.&middot; Ability to maintain confidentiality while handling sensitive company and employee information.&middot; Strong problem-solving skills with a commitment to continuous improvement.&middot; At times, flexible work hours may be required to support projects, maintenance, or business needs.Pay: $45,000.00 - $67,500.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Work Location: In person

Technology Systems Specialist

Accumedradial

<h3>About the role</h3>As an Email Support Specialist, you will be an integral part of our customer service team, ensuring that our clients receive timely and effective support through email communication. In this full-time remote position, you will address customer inquiries, troubleshoot issues, and provide solutions, all while enhancing the customer experience and fostering long-term relationships.<h3>Key responsibilities</h3><ul><li>Respond promptly and professionally to customer emails, addressing inquiries and resolving issues to ensure a high level of customer satisfaction.</li><li>Diagnose and troubleshoot technical issues reported by customers, providing clear and concise instructions to guide them through resolutions.</li><li>Maintain detailed records of customer interactions and solutions provided using our internal ticketing system, ensuring that all communications are documented accurately.</li><li>Collaborate with other departments, such as product and engineering teams, to escalate unresolved issues and contribute to the development of more robust solutions.</li><li>Continuously improve personal knowledge of products and services to provide accurate information and recommendations to customers.</li><li>Monitor and manage email response times and customer feedback to identify areas for improvement in service delivery.</li></ul><h3>Requirements</h3><ul><li>Strong written communication skills with the ability to articulate complex information clearly and concisely through email.</li><li>Proven troubleshooting abilities with a logical approach to problem-solving, especially in technical support scenarios.</li><li>Experience using customer support software or ticketing systems to manage and track customer inquiries effectively.</li><li>Ability to work independently in a remote environment while managing time efficiently and meeting deadlines.</li><li>High level of empathy and patience, with a commitment to providing exceptional customer service.</li><li>Familiarity with common software and technologies used in customer service and technical support roles.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer service or technical support role, particularly in a remote capacity.</li><li>Knowledge of our industry and related products, which will help you better assist customers.</li><li>Basic understanding of technical concepts and terminology that will enhance your ability to communicate effectively with customers experiencing technical difficulties.</li><li>Experience with knowledge management systems or creating FAQs and support documentation to assist in customer self-service.</li><li>Proficiency in additional languages, which can help cater to a diverse customer base and enhance support capabilities.</li></ul><h3>Why join us</h3>Joining our team means becoming part of a dynamic and dedicated team that values collaboration and innovation. We believe in empowering our employees to take initiative and contribute ideas that improve our processes and customer experiences. You'll have the opportunity to develop your skills and advance your career while working in a supportive and flexible remote environment that encourages work-life balance. Contributing to customer satisfaction and operational excellence is at the heart of what we do, and you can play a vital role in achieving that mission.

Email Support Specialist | Customer Service & Technical Support

Confidential

Job Overview We are currently seeking a dedicated and articulate Chat Support Associate to join a confidential organisation on a Full-Time or part time basis. In this role, you will be the first point of contact for customers, providing exceptional support and resolving enquiries through our live chat platform. The ideal candidate is a proactive problem-solver with a passion for delivering outstanding customer service. This position is based in Phoenix, Arizona, United States. The salary for this position is $65,000 - $75,000 USD per annum, dependent on experience. Responsibilities * Engage with customers in a professional, timely, and empathetic manner via live chat. * Accurately identify, assess, and resolve customer queries and concerns at the first point of contact. * Provide comprehensive information about products and services. * Troubleshoot technical issues and guide customers through to a resolution. * Meticulously document all customer interactions and update records in our CRM system. * Escalate complex or unresolved issues to the appropriate internal teams. * Collaborate with team members to improve customer service processes and standards. * Meet and exceed individual and team performance targets. Qualifications * Proven experience in a customer-facing role, ideally within a chat or digital support environment. * Exceptional written communication skills, with a strong command of grammar and punctuation. * Fast and accurate typing abilities. * The ability to multitask, prioritise, and manage time effectively in a dynamic setting. * A high degree of computer literacy and familiarity with CRM systems. * A patient and customer-focused mindset with excellent problem-solving skills. * Strong attention to detail and a commitment to quality. * The ability to work independently while also contributing positively to a team environment.

Chat Support Associate

First Chicago Insurance Company

<div>At First Chicago Insurance Company, our employees are our biggest asset! It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged. We provide the tools and the support our employees need to grow both professionally and personally. We encourage self-improvement and celebrate success by rewarding ideas and results. We realize the strength of teamwork and its ability to join individuals together and push and pull each other, with a synergy that can only be found in groups of good people sharing ideas. Join in on the excitement and become part of our thriving organization!
We are seeking an experienced Casualty Claims Specialist! 
The Casualty Claims Specialist will be responsible for investigating and settlement of automobile bodily injury claims. They will settle complex liability claims which require greater investigation and verification, as well as casualty claims including severe injuries which may result in extended disability or bodily injury as well as coverage related litigation.
The Casualty Claims Specialist will have the following duties and responsibilities:<ul><li>
Review &amp; determine course of action on each file assigned, utilizing technical knowledge &amp; experience for the purpose of supporting final disposition of a loss.</li><li>
Conduct thorough investigations and keep accurate and relevant documentation of file activity on each claim assigned including coverage, liability status, and damages that are applicable for each claim.</li><li>
Process Bodily Injury, and coverage claims in accordance with established office procedures.</li><li>
Work closely with Third Parties, plaintiff counsel, Claim Director and Chief Operating Officer to determine necessary injury and coverage investigation.</li><li>
Research case and statutory law in order to conduct proper claim investigation.</li><li>
Document policy status, coverage, liability and damages on all claims and notify re-insurer on qualifying claims.</li><li>
Prepare and present claim evaluations for the appropriate settlement authority.</li><li>
Maintain reasonable expense factors.</li><li>
Handle other duties as assigned</li></ul>
QUALIFICATIONS REQUIRED:<ul><li>
3-5 years in Casualty claims experience a MUST!</li><li>
Knowledge of legal and medical terminology.</li><li>
Excellent negotiation, communication, written, organizational and interpersonal skills.</li><li>
Ability to pass written examinations where required by state statutes to become a licensed claims adjuster.</li><li>
Proficiency in Microsoft Office products.</li></ul>
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:<ul><li>
Competitive Salaries</li><li>
Commitment to your Training &amp; Development</li><li>
Medical and Dental</li><li>
Telemedicine Benefit</li><li>
401k with a generous company match</li><li>
Paid Time Off and Paid Holidays</li><li>
Tuition Reimbursement Training Programs</li><li>
Wellness Program</li><li>
Fun company sponsored events</li><li>
And so much more!</li></ul>
Visit our company website at firstchicagoinsurance.com</div>

Casualty Claims Specialist

Grand Traverse Internal and Family Medicine, P.C. 

Seeking a detail-oriented Remote Data Entry Specialist responsible for accurately inputting and maintaining data in various systems. Key Responsibilities:- Data Input &amp; Management: Enter, verify, and update data; ensure data integrity.  - Quality Control: Review data for errors; conduct audits.  - Document Processing: Organize digital documents; maintain confidentiality.  - Reporting &amp; Communication: Generate reports; update team leads. Required Qualifications:  - High school diploma; 1+ years of experience preferred.  - Typing speed of 50+ WPM and proficiency in Excel/Google Sheets.  - Strong attention to detail and reliable internet connection. Preferred Qualifications: - Experience with database management systems; previous remote work is a plus. Technical Requirements:  - Personal computer with high-speed internet; up-to-date antivirus software. Work Environment:  - 100% remote; flexible hours available; full-time or part-time options. Compensation &amp; Benefits:- Hourly rate based on experience; performance bonuses; flexible scheduling; paid training.

Remote Data Entry

MHC Kenworth

Description: 
Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for an Customer Support Specialist. This position handles inbound emergency and service calls from customers and drivers and uses established policies, procedures, and systems to schedule and manage repairs in a 24/7 environment.
 <ul>
<li>Answers inbound breakdown and non-domicile truck repair calls and schedules repairs. Arranges for substitute trucks as required.</li>
<li>Ensures trucks are returned to service as quickly as possible and verifies repairs are adequate and cost appropriate.</li>
<li>Manages and documents each event in the computer systems provided.</li>
<li>Communicates repair status to the customer and branch management teams via multiple channels including email, text, and phone.</li>
<li>Performs other duties as assigned by supervisor.</li>
</ul>
Qualifications: 
<ul>
<li>One year of dispatching and/or truck, automotive, or heavy equipment repair industry experience strongly preferred.</li>
<li>Customer relationship management (CRM) systems experience preferred.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to handle multiple tasks simultaneously in a fast-paced environment.</li>
<li>Excellent critical thinking, problem solving, and decision-making abilities.</li>
<li>Ability to work a flexible schedule to meet business needs including nights and weekends.</li>
</ul>
Benefits: 
<ul>
<li>Competitive Salary</li>
<li>Medical, Dental and Prescription Insurance</li>
<li>Disability and Life Insurance</li>
<li>Paid Time Off program</li>
<li>401k and Profit Sharing with Employer Match</li>
<li>Flexible Spending Account</li>
<li>Internal Promotion Opportunities</li>
<li>On the Job Training</li>
</ul>

Dispatch Coordinator

Medtronic

<div>
 We anticipate the application window for this opening will close on - 7 Aug 2026
 
 
 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first &mdash; developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
 
 
 
 A Day in the Life
 
 
 
 We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.
 
 
 The
 
 Endoscopy Clinical Specialist (CS)
 
 will be responsible for the implementation and training of Medtronic&rsquo;s Endoscopy Solutions customers and potential customers on clinical indications and applications of the Bravo pH Monitoring System, the ManoScan Manometry and pH-Impedance systems, the SmartPill System, and any other products that may be developed, sold or promoted by Medtronic Endoscopy Solutions.
 
 
 You will serve as the clinical product expert responsible for developing greater customer depth in both product and clinical understanding across Medtronic Endoscopy Solutions full product portfolio.
 
 
 Your day-to-day activities will include: product demonstration to physicians and nurses on how to perform all procedures related Medtronic Endoscopy Solutions offerings; handling product installations, and; continuously developing greater depth of knowledge on Medtronic Endoscopy Solutions offerings, in order to serve as the clinical experts for the company, and to be able to convey this information in an effective manner to help support optimal utilization of the full product portfolio by the widest range of healthcare providers possible.
 
 
 You will also provide product demonstration and clinical education to targeted accounts through 1:1 and group interactions to increase customers&rsquo; understanding and proficiency of Medtronic Endoscopy Solutions product line. Lead post-sales activities, including implementation, product education, in-servicing, and ongoing support for Medtronic Endoscopy Solutions applications.
 
 
 This CS is based in Kansas City and will travel at least 75% of the time, including frequent overnights and weekends. The geography includes Kansas, Missouri, Minnesota, Nebraska, Iowa, the Dakotas, Western Wisconsin, etc.
 
 
 Responsibilities include:
 
 
 <ul>
 <li>
 Demonstrate solid understanding of the clinical application of all products. Apply product and clinical knowledge to troubleshoot and problem solve
 </li>
 <li>
 Manage regional accounts to drive utilization of all reflux and manometry products within the assigned region
 </li>
 <li>
 Support regional sales strategy; working with regional sales team to achieve business plans and drive utilization of the reflux and manometry products
 </li>
 <li>
 Support regional sales team efforts in lead generation and pre-sale clinical evaluations and demonstrations of reflux and manometry products to demonstrate clinical value
 </li>
 <li>
 Work with inside sales to bring awareness and sale service contracts/plans to new and existing customers
 </li>
 <li>
 Conducting/supporting local, regional and national educational courses targeted to physicians, nurses and medical personnel
 </li>
 <li>
 Provide support to key decision makers and clinicians throughout the assigned region
 </li>
 <li>
 Support the PACE department by conducting educational courses at national and regional levels for physicians, GI fellows and nurses; provide feedback on opportunities to improve course content
 </li>
 <li>
 Collaborate and share best practices and other key insights with other CSs to help support them and their regions, and maximize the entire team&rsquo;s effectiveness and efficiency
 </li>
 <li>
 Support Marketing and Sales by appropriately communicating customer feedback, field product performance and competitive intelligence, as required
 </li>
 <li>
 Support Commercial Excellence Department when needed by participating in and conducting product training, as needed for the existing sales force and newly hired Account Managers to develop their proficiency with Medtronic GI Solutions product lines, and to ensure they are fully equipped to successfully drive their business
 </li>
 <li>
 Support and train newly hired CS team members
 </li>
 <li>
 Through Sales Force. Com (SFDC) update account information regarding installation, in-service and training records, as per corporate guidelines and established standard operating procedures
 </li>
 <li>
 Collaborate and work closely with other team members including Sales, Sales Training, Marketing, PACE, Technical Support, and Customer Service
 </li>
 <li>
 Other duties as assigned by Director to support the team
 </li>
 <li>
 Ability to travel overnight to client facilities by auto or aircraft 75% of the time
 
 
 
 </li>
 </ul>
 
 Must Have: Minimum Requirements
 
 
 
 <ul>
 <li>
 Bachelors degree required
 </li>
 <li>
 Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience
 
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Prior adult education and training experience; in the Gastroenterology-related field is desired
 </li>
 <li>
 Demonstrated ability to articulate highly technical information to a diverse audience
 </li>
 <li>
 Demonstrated success in working in a team setting and matrix managed environment
 </li>
 <li>
 Excellent interpersonal, written and verbal communication skills with individuals at all levels in business
 </li>
 <li>
 Strong organization and time management skills
 </li>
 <li>
 Ability to troubleshoot basic technical issues that may occur with any of Medtronic GI Solutions full suite of products
 
 
 
 </li>
 </ul>
 For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R.
 
 
 <ul>
 <li>
 214.2(h)(4)(iii)(A) is required.
 
 
 
 </li>
 </ul>
 
 Physical Job Requirements
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
 
 
 The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
 
 
 
 U.S. Work Authorization &amp; Sponsorship
 
 
 
 At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
 
 
 &zwnj;
 
 
 
 Recruitment Fraud Alert
 
 
 
 We are aware of phishing scams targeting job seekers. Please keep the following in mind:
 
 
 Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
 
 
 Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.
 
 
 If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.
 
 
 If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.
 
 
 &zwnj;
 
 
 
 Benefits &amp; Compensation
 
 
 
 
 Medtronic offers a competitive Salary and flexible Benefits Package
 
 
 
 A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 
 
 Salary ranges for U.S (excl. PR) locations (USD):95,000.00
 
 
 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
 
 
 In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here. (https://www3.benefitsolver.com/benefits/BenefitSolverView?page_name=signon&amp;co_
 
 
 The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
 
 
 The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
 
 
 Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
 
 
 Further details are available at the link below:
 
 
 
 Medtronic Benefits And Compensation Plans
 
 
 
 It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
 
 
 If you are applying to perform work for Medtronic, Inc. (&ldquo;Medtronic&rdquo;) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
</div>

Endoscopy Clinical Specialist (Kansas City)

Explore 90+ Technical support specialist in Kansas City this August. Find roles across top companies and apply now to boost your career.