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technical support specialist

Intuit

<div><h2 class="jobSectionHeader">Overview</h2><div>
Overview:</div>
Come join the Customer Success team as an Accountant Service and Support Expert, dedicated to supporting our highest-value partners: The Accountants who use QuickBooks Online Accountant and Intuit Accountant Suite to manage their clients&rsquo; business needs.
In this role, you will work in a fast-paced contact center environment, serving as the primary voice of Intuit for accounting professionals. This is a premium technical support position designed for high-performing experts where you will be the first line of support for our Elite and Premium ProAdvisors. You will engage with them primarily over the phone to solve their most critical business challenges, blending deep accounting knowledge with rapid troubleshooting skills to keep their firms running smoothly.
What You&rsquo;ll Do
As an Accountant Service and Support Expert, you will move beyond transactional troubleshooting to provide holistic business solutions. You will:<ul><li>
Fall in Love with the Problem: You don't just look for quick workarounds; you hunt for the root cause. You isolate why an error is happening to fix it permanently rather than alleviating the symptom with a band-aid.</li><li>
Enable, Don't Do: You are a technical support expert, not a bookkeeper for hire. Your goal is to unblock the accountant so they can do their job, using your knowledge of accounting workflows to speak their language and understand the urgency behind their request.</li><li>
Be Proactively Consultative: You look for the &quot;unasked question.&quot; If you spot a setup error unrelated to the current call, you bring it up and solve it now to prevent a future callback.</li><li>
Bridge the Gap: You translate complex technical behavior into clear, accounting-focused explanations. You act as the link between the Customer and Engineering by documenting rigorous troubleshooting steps that prove where the software is failing.</li></ul><div>
Qualifications:</div><ul><li>
Experience: Minimum 2 years of experience in a high-volume technical support or customer-facing role (e.g., Call Center, SaaS Support, or IT Help Desk).</li><li>
Technical Resourcefulness (Critical): Demonstrated ability to interpret complex technical documentation (e.g., Knowledge Base articles, SOPs) and apply that logic to solve unique customer problems. Must be willing to research and exhaust all written resources before escalating.</li><li>
Software Proficiency: Experience utilizing QuickBooks Online or other financial management software (Xero, Sage, NetSuite) is required.</li><li>
Payroll Expertise: Minimum 1 year of experience supporting Payroll software (Gusto, ADP, PayCycle) or an active Intuit Payroll certification is required.</li><li>
Accounting Knowledge: Functional understanding of financial terms (Assets, Liabilities, Equity) and transaction types (Debits vs. Credits). Previous experience with bookkeeping or tax preparation and attaining the Intuit Academy Bookkeeping Certification through the Intuit Academy is a strong plus.
</li><li>Consultative Communication: Ability to explain complex technical details to financial professionals clearly and confidently. You must be able to drive a conversation forward and &quot;speak the language&quot; of an accountant, not just react to questions.</li><li>
Documentation Skills: Strong written communication skills with the ability to capture detailed, logical case notes that outline the specific steps taken to reproduce an error (e.g., &quot;Clicked X, saw Error Y&quot;).</li><li>
Tech Savvy &amp; Multitasking: Ability to leverage multiple screens, troubleshoot browser/device issues, and type quickly (60+ WPM or equivalent data entry proficiency) while actively engaged in conversation.</li><li>
Certifications: An active QuickBooks Level 1 Certification. CPA, EA, JD, and/or CPB is preferred, not required.</li></ul><div>
Responsibilities:</div><ul><li>
Operational Efficiency &amp; Occupancy: Maintain high availability to assist customers by rigorously managing phone states. You are expected to maximize &quot;Available&quot; time and minimize non-productive statuses (such as After Call Work or Extended Research) by troubleshooting and documenting efficiently while the customer is on the line.</li><li>
Performance Accountability: Manage a high-volume workflow of inbound phone calls while meeting key performance indicator targets including Issue Resolution (IR), Transactional Net Promoter Score (TNPS), Service Quality Score (SQS), Transfer Rate, Average Handle Time (AHT), and Occupancy.</li><li>
Real-Time Documentation: Capture detailed, high-quality case notes during the interaction. You will be expected to multitask&mdash;listening, troubleshooting, and typing simultaneously&mdash;to ensure you are ready to support the next customer after resolving the current customer problem.</li><li>
Advanced Troubleshooting: Utilize deep product knowledge and resourcefulness to research and resolve complex issues. This includes reading detailed support articles in their entirety and applying logical deduction to isolate variables.</li><li>
De-escalation &amp; Advocacy: Navigate high-pressure situations with frustrated customers. You will use high-empathy communication to de-escalate emotions while simultaneously driving the technical resolution forward.</li><li>
Next Issue Avoidance: Actively audit the customer&rsquo;s setup during the interaction to identify and resolve latent issues before they become blockers, ensuring a seamless experience after the call ends.</li></ul> 
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California - $25.00 - $29.00, Southern California - $25.00 - $29.00, Colorado - $24.00 - $28.00, Hawaii - $25.00 - $29.00, Illinois - $24.00 - $28.00, Massachusetts- $25.00 - $29.00, Maryland - $25.00 $28.00, Minnesota - $22.00 - $25.00, New Jersey - $25.00 - $29.00, New York - $25.00 - $29.00, Ohio - $23.00 - $25.00, Vermont - $24.00 - $28.00, Washington - $25.00 - $29.00, Washington DC - $25.00 - $28.00. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.</div>

Accountant Service and Support Expert

NoTraffic

We are seeking a hands‑on, user‑focused IT Support Administrator to support our US team, manufacturing operations, and global employees during US hours. This role ensures SLA coverage across time zones and collaborates closely with the IL-based support administrator and the IT System Administrator.Key Responsibilities <ul><li>Provide on‑site and remote technical support to US employees and manufacturing personnel.</li><li>Troubleshoot and resolve hardware/software issues, account problems, VPN issues, and access requests.</li><li>Handle onboarding/offboarding workflows across corporate systems.</li><li>Maintain ticket queues and meet global SLA targets.</li><li>Deploy and maintain laptops (Windows, macOS, Linux) with strong troubleshooting expertise on Mac &amp; Linux.</li><li>Track hardware inventory, replacements, spares, and accessories.</li><li>Manage peripherals and site equipment (printers, displays, docking stations).</li><li>Manage user permissions in Microsoft 365, Entra ID, and other corporate SaaS tools.</li><li>Apply least‑privilege and security policies consistently.</li><li>Monitor endpoint agents:</li></ul>(EDR, MDM, Intune, ManageEngine EndpointCentral, etc.)<ul><li>Ensure device compliance, OS patching, and security posture.</li><li>Provide admin-level support in Microsoft 365.</li><li>Basic admin tasks in Zoom, Slack, Atlassian, etc.</li><li>Coordinate daily tasks with IL Support Administrator.</li><li>Escalate Tier‑3 issues to the IT System Administrator.</li></ul>Required Experience &amp; Skills <ul><li>3+ years of IT support / helpdesk experience.</li><li>Strong Mac and Linux troubleshooting at a deep technical level.</li><li>Solid understanding of Windows.</li><li>Experience with M365 Admin Center and Entra ID.</li><li>Familiarity with endpoint management solutions (MDM/Intune/EndpointCentral).</li><li>Basic networking knowledge (VPN, Wi‑Fi, switches).</li><li>Excellent communication and service‑oriented mindset.</li></ul>Job Type: Full-timePay: $70,000.00 - $80,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li></ul>Application Question(s):<ul><li>What are your salary expectations for this position?</li></ul>Work Location: In person

IT Support Administrator

MULTIVAC USA

<div>Description 
 
This position is responsible for providing remote technical support to internal and external customers concerning fundamental mechanical, electronic, and operational aspects of machines. Assists with developing and maintaining technical documentation. 
Time Utilization: This position will travel up to 20% of the time. Normal working hours are from 8:00 am to 5:00 pm and include a rotating after-hours schedule during nights, weekends, and holidays. Work performed during after hours and holidays will be compensated. 
Essential Duties and Responsibilities include the following. Other duties may be assigned: 
<ul><li>
Provide general technical assistance to internal and external customers by diagnosing and resolving a broad range of unique and complex mechanical, electronic, and application issues as they exist on Multivac products.</li><li>
Collaborate with Technical Lead and other colleagues to develop a product knowledge base and troubleshooting techniques.</li></ul> 
<ul><li>
Assist with developing and maintaining a technical library of reference material for internal and external customers&rsquo; use. Provide technical documentation to internal and external customers as necessary.</li></ul> 
<ul><li>
Identify and assist with the resolution of quality-related issues to international headquarters.</li></ul> 

Assist Controls Technician with programming of electronic spare parts and produce solutions to unique challenges which interfere with parts shipping deadline. 
<ul><li>
</li></ul><ul><li>Periodically travel to participate in training, machine acceptance testing, assessments of customer applications, and complex Field Service matters at customer sites.</li></ul> 
<ul><li>
Perform other tasks as needed in support of internal and external customers.</li></ul>
Qualifications: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Education/Experience:
Associate&rsquo;s degree in technical discipline and two years related experience in field service or manufacturing; or equivalent combination of education and experience. 
Knowledge Required:
Working knowledge of mechanical, electronic, and operational aspects of machines. Solid understanding of induction and servo motors, drives, and controllers. Basic knowledge of various low-voltage switches, sensors, and transducers as well electro-pneumatics and vacuum principles. Modular PLC experience preferred. 
Language Ability: 
Ability to read and interpret documents such as technical documentation, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to interpret and understand machine schematics and general overall machine CAD and layout schematics.
Math Ability: 
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability: 
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret general technical instructions in mathematical or diagram form and deal with concrete variables.
Computer Skills: 
To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word and Excel; and should have working knowledge of ERP systems, database applications, and contact management software.
Certificates and Licenses: 
Current valid driver&rsquo;s license and the ability to obtain a passport for travel as required by position. 
1</div>

Technical Support Representative I

Cydecor, Inc.

<div><div>Cydecor is a premier Federal Government solutions provider, delivering differentiated innovations in mission systems and business platforms. We leverage leading-edge secure systems and software development, backed by industry-leading subject matter expertise, and business intelligence to enable decision-support and remain ahead of ever-evolving national security challenges. Our success rests squarely on three bedrock principles: People, our center of gravity; Mission, what inspires us; and an unyielding commitment to Excellence, what separates us.
Job Description:
We are seeking a Common Access Card (CAC) Support Specialist to provide ID Card services for Active military, Reserve Members, contractor personnel and various other eligible recipients. This service support is located onsite at the Washington Navy Yard.
Responsibilities include:<ul><li>
Processing and issuing Common Access Cards (CAC).</li><li>
Supporting administrative requirements and processes.</li><li>
Utilizing the DEERS RAPID Database for processing support.</li></ul>
Here&rsquo;s what you need:<ul><li>
2+ years of experience issuing CAC ID Cards and administrative support experience.</li><li>
Previous DEERS/RAPID ID card facility &amp; process experience.</li><li>
Strong communication skills, dependability, professional demeanor, and team player approach.</li><li>
Ability to exercise discretion and judgement at all times.</li><li>
Must be available to provide onsite services Monday-Friday, 0715 &ndash; 1600</li><li>
Ability to enter data with 100% accuracy in the DEERS RAPID Database.</li><li>
Working knowledge of the Microsoft Office suite, i.e. Word, Excel, PowerPoint etc.</li><li>
Ability to operate general office equipment such as computer, fax, copier, and scanner.</li><li>
Ability to interact with all personalities within a military environment and demonstrated problem solving skills.</li></ul>
Security Clearance:<ul><li>
Active Secret clearance required.</li></ul>
Education:<ul><li>
High School graduate or equivalent.</li></ul>
Work Schedule:<ul><li>
Monday-Friday, Onsite</li></ul>
Compensation and Benefits:
The projected compensation range for this position is $45,000-52,000. There are numerous factors that can impact a final salary/hourly rate including, but not limited to, relevant work experience, skills and competencies that align to the role, work location, education/certifications, and a contract's Labor Categories.
Cydecor offers a comprehensive compensation package including Health and Dental Insurance, Vision and Life Insurance, Short-Term &amp; Long-Term Disability, 401(K) + company match, Paid Time Off (PTO), Paid Company Holidays, Tuition and Professional Development Assistance and more.
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Cydecor has the responsibility to create and sustain an inclusive environment.
Equal Employment Opportunity Statement
Cydecor is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA). All employment and hiring decisions are based on qualifications, merit, and business needs without regard to race, religion, color, sexual orientation, nationality, gender, ethnic origin, disability, age, sex, gender identity &amp; expression, veteran status, marital status, or any other characteristic protected by applicable law.
If you are a qualified individual with a disability and/or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request assistance by contacting HR@cydecor.com or calling 703-884-2105.</div></div>

Common Access Card (CAC) Support Specialist - Clearance Required

Fort Madison Community School District

<div>Job Title: Summer Technology Support Reports To: Superintendent
Collaborates with: Three Trees Personnel
Work Schedule: Temporary, June through August (Up to 24 total hours)
Pay Rate: $32.00 per hour (Not to exceed 24 hours a week)
Location: All buildings/district position
Classification: Temporary/Hourly, Non-Benefited
Position Summary:
The Summer Technology Support provides temporary technical support during the summer months to prepare district technology for the upcoming school year. Responsibilities include hardware setup, prescription setup and rollover, software updates, and general troubleshooting under the supervision of district technology staff. (See link for full detailed list of duties)
Essential Duties and Responsibilities:<ul><li>
See link for complete list of job performance expectations</li></ul>
Qualifications:<ul><li>
High school diploma or equivalent required; current high school or college students with strong technology skills encouraged to apply.</li><li>
Familiarity with computers, mobile devices, and operating systems (Windows, Chrome OS, etc.).</li><li>
Strong attention to detail and ability to follow directions.</li><li>
Dependable, punctual, and able to work independently.</li><li>
Ability to lift and move equipment (up to 30 lbs) and perform repetitive tasks.</li></ul>
Additional Information:<ul><li>
This is a temporary, part-time position limited to a total of 96 hours across the summer months (June, July, and August).</li><li>
Scheduling will be flexible and coordinated with the technology supervisor.</li><li>
This position does not include benefits.</li></ul>
Other Duties: Additional duties may be assigned by the technology coordinator, building principal,
and/or superintendent to support district technology needs during the summer.</div>

Summer Technology Support

First Chicago Insurance Company

<div>At First Chicago Insurance Company, our employees are our biggest asset! It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged. We provide the tools and the support our employees need to grow both professionally and personally. We encourage self-improvement and celebrate success by rewarding ideas and results. We realize the strength of teamwork and its ability to join individuals together and push and pull each other, with a synergy that can only be found in groups of good people sharing ideas. Join in on the excitement and become part of our thriving organization!
We are seeking an experienced Casualty Claims Specialist! 
The Casualty Claims Specialist will be responsible for investigating and settlement of automobile bodily injury claims. They will settle complex liability claims which require greater investigation and verification, as well as casualty claims including severe injuries which may result in extended disability or bodily injury as well as coverage related litigation.
The Casualty Claims Specialist will have the following duties and responsibilities:<ul><li>
Review &amp; determine course of action on each file assigned, utilizing technical knowledge &amp; experience for the purpose of supporting final disposition of a loss.</li><li>
Conduct thorough investigations and keep accurate and relevant documentation of file activity on each claim assigned including coverage, liability status, and damages that are applicable for each claim.</li><li>
Process Bodily Injury, and coverage claims in accordance with established office procedures.</li><li>
Work closely with Third Parties, plaintiff counsel, Claim Director and Chief Operating Officer to determine necessary injury and coverage investigation.</li><li>
Research case and statutory law in order to conduct proper claim investigation.</li><li>
Document policy status, coverage, liability and damages on all claims and notify re-insurer on qualifying claims.</li><li>
Prepare and present claim evaluations for the appropriate settlement authority.</li><li>
Maintain reasonable expense factors.</li><li>
Handle other duties as assigned</li></ul>
QUALIFICATIONS REQUIRED:<ul><li>
3-5 years in Casualty claims experience a MUST!</li><li>
Knowledge of legal and medical terminology.</li><li>
Excellent negotiation, communication, written, organizational and interpersonal skills.</li><li>
Ability to pass written examinations where required by state statutes to become a licensed claims adjuster.</li><li>
Proficiency in Microsoft Office products.</li></ul>
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:<ul><li>
Competitive Salaries</li><li>
Commitment to your Training &amp; Development</li><li>
Medical and Dental</li><li>
Telemedicine Benefit</li><li>
401k with a generous company match</li><li>
Paid Time Off and Paid Holidays</li><li>
Tuition Reimbursement Training Programs</li><li>
Wellness Program</li><li>
Fun company sponsored events</li><li>
And so much more!</li></ul>
Visit our company website at firstchicagoinsurance.com</div>

Casualty Claims Specialist

Johnson Controls

<div>**** This position is Remote ****<h2 class="jobSectionHeader">
What you will do</h2>
The role supports the Third-Party Portal (3PP) Transactional Support Manager by processing, monitoring, and coordinating customer work orders originating from third-party portals. The position ensures accurate entry, updating, documentation, and completion of service requests across multiple internal JCI systems, while maintaining compliance with customer requirements. The job requires ongoing collaboration with internal teams to drive resolution, maintain workflow accuracy, and deliver reliable reporting for assigned domains, customers, and portals.<h2 class="jobSectionHeader">
Key Responsibilities</h2>
Work Order Processing &amp; System Updates
Accept new work orders from Third-Party Portals (3PP).
Create and manage service requests within JCI systems (Oracle ACE, Genesys, NxGen, Mastermind).
Maintain accurate notes within both internal systems and third-party portals.
Update service schedule dates in portals based on internal system data.
Ensure compliance with customer-specific Not-to-Exceed (NTE) limits.
Perform IVR check-ins and check-outs as required.
Upload completion notes, inspection reports, and required documentation to the 3PP.
Track work orders through invoice upload and finalization.
Daily Coordination &amp; Problem Resolution
Review the On-Hold report daily and address work orders requiring attention.
Coordinate with internal teams (Service Support Coordinators and branch offices) via phone, email, or chat.
Follow up on service progress and ensure work completion is accurately reflected on portals.
Apply strong investigative and critical-thinking skills to resolve issues efficiently.
Reporting
Produce regular portal reporting for assigned domains (HVAC, Fire, Security), customers, and portals.
Required Qualifications
2&ndash;3 years of related work experience in the Fire domain.
Proficient with JCI applications (Genesys and Oracle Ace)
Skilled with Microsoft Office (Word, Excel, Outlook, Teams).
Excellent written and verbal communication, customer service orientation, and strong critical-thinking abilities.
High school diploma or equivalent.<h2 class="jobSectionHeader">
Preferred Qualifications</h2>
Experience with JCI internal systems and SharePoint.
Familiarity with third-party portals such as ServiceChannel, Ariba, Coupa, etc.
HIRING HOURLY RANGE: $19.71 - $35 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your
background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us</div>

3PP Transactional Support Specialist

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