3pp transactional support specialist

chat support associate Jobs in Kansas City

chat support associate

email support specialist | customer service & technical support Jobs in Kansas City

it operations specialist Jobs in Kansas City

it operations specialist

lab support technician Jobs in Kansas City

lab support technician

technical support specialist

Accumedradial

<h3>About the role</h3>As an Email Support Specialist, you will be an integral part of our customer service team, ensuring that our clients receive timely and effective support through email communication. In this full-time remote position, you will address customer inquiries, troubleshoot issues, and provide solutions, all while enhancing the customer experience and fostering long-term relationships.<h3>Key responsibilities</h3><ul><li>Respond promptly and professionally to customer emails, addressing inquiries and resolving issues to ensure a high level of customer satisfaction.</li><li>Diagnose and troubleshoot technical issues reported by customers, providing clear and concise instructions to guide them through resolutions.</li><li>Maintain detailed records of customer interactions and solutions provided using our internal ticketing system, ensuring that all communications are documented accurately.</li><li>Collaborate with other departments, such as product and engineering teams, to escalate unresolved issues and contribute to the development of more robust solutions.</li><li>Continuously improve personal knowledge of products and services to provide accurate information and recommendations to customers.</li><li>Monitor and manage email response times and customer feedback to identify areas for improvement in service delivery.</li></ul><h3>Requirements</h3><ul><li>Strong written communication skills with the ability to articulate complex information clearly and concisely through email.</li><li>Proven troubleshooting abilities with a logical approach to problem-solving, especially in technical support scenarios.</li><li>Experience using customer support software or ticketing systems to manage and track customer inquiries effectively.</li><li>Ability to work independently in a remote environment while managing time efficiently and meeting deadlines.</li><li>High level of empathy and patience, with a commitment to providing exceptional customer service.</li><li>Familiarity with common software and technologies used in customer service and technical support roles.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer service or technical support role, particularly in a remote capacity.</li><li>Knowledge of our industry and related products, which will help you better assist customers.</li><li>Basic understanding of technical concepts and terminology that will enhance your ability to communicate effectively with customers experiencing technical difficulties.</li><li>Experience with knowledge management systems or creating FAQs and support documentation to assist in customer self-service.</li><li>Proficiency in additional languages, which can help cater to a diverse customer base and enhance support capabilities.</li></ul><h3>Why join us</h3>Joining our team means becoming part of a dynamic and dedicated team that values collaboration and innovation. We believe in empowering our employees to take initiative and contribute ideas that improve our processes and customer experiences. You'll have the opportunity to develop your skills and advance your career while working in a supportive and flexible remote environment that encourages work-life balance. Contributing to customer satisfaction and operational excellence is at the heart of what we do, and you can play a vital role in achieving that mission.

Email Support Specialist | Customer Service & Technical Support

Confidential

Job Overview We are currently seeking a dedicated and articulate Chat Support Associate to join a confidential organisation on a Full-Time or part time basis. In this role, you will be the first point of contact for customers, providing exceptional support and resolving enquiries through our live chat platform. The ideal candidate is a proactive problem-solver with a passion for delivering outstanding customer service. This position is based in Phoenix, Arizona, United States. The salary for this position is $65,000 - $75,000 USD per annum, dependent on experience. Responsibilities * Engage with customers in a professional, timely, and empathetic manner via live chat. * Accurately identify, assess, and resolve customer queries and concerns at the first point of contact. * Provide comprehensive information about products and services. * Troubleshoot technical issues and guide customers through to a resolution. * Meticulously document all customer interactions and update records in our CRM system. * Escalate complex or unresolved issues to the appropriate internal teams. * Collaborate with team members to improve customer service processes and standards. * Meet and exceed individual and team performance targets. Qualifications * Proven experience in a customer-facing role, ideally within a chat or digital support environment. * Exceptional written communication skills, with a strong command of grammar and punctuation. * Fast and accurate typing abilities. * The ability to multitask, prioritise, and manage time effectively in a dynamic setting. * A high degree of computer literacy and familiarity with CRM systems. * A patient and customer-focused mindset with excellent problem-solving skills. * Strong attention to detail and a commitment to quality. * The ability to work independently while also contributing positively to a team environment.

Chat Support Associate

POWER CHANGES LIVES INC

Job Overview **POWER CHANGES LIVES INC** is seeking a dedicated and passionate Public Relations Specialist to join our team. This is a full-time position based in Texas City, Texas, United States. As a non-profit organisation, we are committed to assisting low-income, minority, and underserved communities by providing programmes aimed at eliminating disparities in education, health, and social justice. The ideal candidate will be responsible for shaping and protecting our public image, ensuring our mission and impact are communicated effectively to the public, media, and key stakeholders. This role offers a competitive salary of $25 - $35 USD per hour. Responsibilities * Develop, implement, and evaluate comprehensive public relations strategies that align with the organisation's goals. * Write and distribute compelling content, including press releases, articles, newsletters, and social media posts. * Cultivate and maintain strong relationships with media representatives, community leaders, and partner organisations. * Manage the organisation's social media channels, creating engaging content to grow our audience and raise awareness of our programmes. * Organise and oversee promotional events, press conferences, and community outreach initiatives. * Monitor all media coverage and public discourse related to the organisation, providing timely reports and analysis to senior leadership. * Act as a media spokesperson for the organisation, effectively communicating our mission and values. * Collaborate with internal teams to ensure consistent messaging across all platforms and campaigns. * Assist in the creation of marketing materials, such as brochures, annual reports, and presentations. Qualifications * Proven professional experience as a Public Relations Specialist, Communications Officer, or a similar role. * A Bachelor’s degree in Public Relations, Communications, Journalism, or a relevant field is highly desirable. * Exceptional written and verbal communication skills, with a keen eye for detail. * Demonstrable experience in media relations and building professional networks. * Proficiency in using social media platforms and digital communication tools for professional purposes. * Excellent organisational skills with the ability to manage multiple projects simultaneously. * A genuine passion for social justice and a commitment to the empowerment of underserved communities. * Experience working within the non-profit sector would be a significant advantage. Benefits * A competitive hourly wage and a comprehensive benefits package. * The opportunity to make a tangible and meaningful impact on the lives of others. * A supportive, collaborative, and mission-driven work environment. * Opportunities for continuous professional development and growth.

Public relations specialist

Withum Wealth Company

Job Overview Withum Wealth Company is seeking a meticulous and self-motivated WFH Data Entry Specialist to join our dedicated team. This is a Full-Time, fully remote position, offering the flexibility to work from home. At Withum, we are guided by "The Withum Way," a philosophy rooted in integrity, trust, and transparency that shapes every aspect of our work. We are committed to delivering a world-class client experience and fostering a culture of meaningful opportunity for our team members. The successful candidate will play a crucial role in maintaining the accuracy and integrity of our data, which is fundamental to our operations and client service. This role offers a competitive hourly rate of $20 - $30 USD per hour. Responsibilities As a Data Entry Specialist, you will be responsible for accurately inputting, updating, and maintaining large volumes of information within our company databases and computer systems. Your primary duties will include: * Accurately entering data from various source documents into the prescribed computer system within time limits. * Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking the output. * Ensuring the absolute confidentiality of all company and client information. * Generating reports, storing completed work in designated locations, and performing backup operations. * Complying with data integrity and security policies. * Collaborating with the wider team to ensure data consistency and accuracy across all platforms. * Organising and sorting source documents to prepare them for data entry. Qualifications We are looking for a candidate with exceptional attention to detail and a passion for accuracy. The ideal candidate will possess: * Proven experience in a data entry role or a similar position. * Excellent typing speed and accuracy, with a keen eye for detail. * Proficiency in Microsoft Office Suite, particularly MS Excel, and familiarity with data programs. * Strong organisational and time-management skills, with the ability to work independently in a remote environment. * High level of integrity and discretion in handling confidential data. * Excellent written and verbal communication skills. * A minimum of a high school diploma or equivalent. Benefits At Withum Wealth Company, we value our team members and believe in creating a supportive and rewarding work environment. We are pleased to offer: * A competitive hourly wage. * The flexibility and convenience of a fully remote, work-from-home role. * The opportunity to be part of a professional team with a strong, positive culture. * Opportunities for professional growth and development. * A role where your contribution is valued and makes a direct impact on our client experience.

WFH Data Entry Specialist

Cleveland Clinic

Job Overview We are seeking a dedicated and professional Health Care Appointment Scheduler Specialist to join the world-renowned team at Cleveland Clinic. As a key member of our call centre, you will be the first point of contact for our patients, embodying the principles of cooperation, compassion, and innovation that have defined our organisation since its founding in 1921. Cleveland Clinic is a not-for-profit, multispecialty academic medical centre that integrates clinical and hospital care with research and education, consistently ranked as one of the top hospitals in the United States. This is a full-time position with the flexibility of working either day or night shifts. This role is open to candidates residing in Ohio or Pennsylvania, United States. The successful candidate will play a vital role in ensuring a seamless and positive patient experience from the very first interaction. The offered compensation for this role is between $30 - 75$ USD per hour, dependent on experience and qualifications. Responsibilities  <ul><li>Professionally manage high-volume inbound and outbound calls to schedule, reschedule, and cancel patient appointments across various clinical specialities.</li><li>Accurately capture and update patient demographic, insurance, and medical information in our electronic record systems.</li><li>Provide patients with essential information regarding their appointments, including preparation instructions, clinic locations, and necessary documentation.</li><li>Liaise effectively with clinical staff and different departments to ensure coordinated and efficient patient care.</li><li>Address patient enquiries and resolve scheduling conflicts with empathy, patience, and a commitment to service excellence.</li><li>Maintain strict adherence to data protection and patient confidentiality regulations.</li><li>Utilise multiple IT systems simultaneously to manage patient information and scheduling requests.</li></ul>Qualifications  <ul><li>Previous experience in a customer service, call centre, or administrative role, preferably within a healthcare setting.</li><li>Exceptional verbal and written communication skills with a professional and compassionate telephone manner.</li><li>Strong organisational and multitasking abilities, with a keen eye for detail and accuracy.</li><li>Proficiency in using computer systems and the ability to learn new software and scheduling platforms quickly.</li><li>The ability to work effectively both independently and as part of a team in a fast-paced environment.</li><li>A resilient and positive attitude, with a genuine desire to help people.</li><li>A minimum of a high school diploma or equivalent is required.</li></ul> Benefits  <ul><li>Competitive hourly wage and comprehensive benefits package.</li><li>Access to extensive medical, dental, and vision insurance plans.</li><li>Generous paid time off, including holidays and sick leave.</li><li>Opportunities for continuous professional development and career progression within a leading global healthcare organisation.</li><li>Participation in a robust retirement savings plan.</li><li>Access to employee wellness programmes designed to support your health and well-being.</li></ul>

Remote Health Care Project Assistant Specialist (Day or Night)

Record Retrieval Solutions

We are seeking a detail-oriented and organized Remote Office Assistant to provide administrative support to our distributed team. This fully remote position requires excellent communication skills, self-motivation, and the ability to manage multiple tasks efficiently in a virtual environment.<h3>Key Responsibilities</h3>Administrative Support<ul><li>Manage calendars, schedule appointments, and coordinate virtual meetings across time zones</li><li>Handle email correspondence and respond to inquiries professionally</li><li>Prepare documents, reports, presentations, and spreadsheets</li><li>Maintain digital filing systems and ensure document organization</li><li>Data entry and database management</li></ul>Communication &amp; Coordination<ul><li>Serve as the first point of contact for internal and external communications</li><li>Coordinate with team members, clients, and vendors via email, phone, and video calls</li><li>Facilitate virtual meetings including scheduling, sending invites, and preparing agendas</li><li>Take meeting minutes and distribute action items</li></ul>Operational Tasks<ul><li>Process invoices, expense reports, and basic bookkeeping tasks</li><li>Assist with onboarding new team members (documentation, account setup)</li><li>Manage inventory of office supplies and coordinate deliveries to remote staff</li><li>Support project management activities and track deadlines</li><li>Assist with travel arrangements and itinerary planning</li></ul>Technology &amp; Tools<ul><li>Proficiency with video conferencing platforms (Zoom, Microsoft Teams, Google Meet)</li><li>Manage cloud-based collaboration tools (Google Workspace, Microsoft 365, Slack)</li><li>Troubleshoot basic technical issues and coordinate IT support when needed</li></ul><h3>Required Qualifications</h3><ul><li>High school diploma or equivalent (Associate's or Bachelor's degree preferred)</li><li>1-2 years of administrative or office support experience</li><li>Proven experience working remotely or in a virtual team environment</li><li>Proficiency in Microsoft Office Suite or Google Workspace</li><li>Excellent written and verbal communication skills</li><li>Strong organizational and time management abilities</li><li>Reliable high-speed internet connection and dedicated workspace</li><li>Ability to work independently with minimal supervision</li></ul><h3>Preferred Qualifications</h3><ul><li>Experience with project management tools (Asana, Trello, Monday.com, Notion)</li><li>Familiarity with CRM systems (Salesforce, HubSpot)</li><li>Basic accounting/bookkeeping knowledge</li><li>Social media management experience</li><li>Customer service background</li><li>Multilingual capabilities</li></ul><h3>Required Skills &amp; Attributes</h3>Skill CategorySpecific SkillsTechnicalGoogle Workspace, MS Office, video conferencing, cloud storageCommunicationProfessional writing, active listening, phone etiquetteOrganizationalPrioritization, multitasking, deadline managementSoft SkillsSelf-motivation, problem-solving, discretion, adaptability<h3>Work Environment &amp; Requirements</h3><ul><li>Location: Fully remote (specify timezone requirements if applicable)</li><li>Hours: Full-time (40 hrs/week) / Part-time (specify) / Flexible hours</li><li>Equipment: Company-provided laptop/software or BYOD with stipend</li><li>Internet: Minimum 25 Mbps download / 5 Mbps upload required</li><li>Availability: Core hours [specify, e.g., 9 AM - 5 PM EST] with flexibility</li></ul><h3>Compensation &amp; Benefits</h3><ul><li>Competitive salary range: $[XX,XXX - $XX,XXX] annually (adjust based on location/experience)</li><li>Health, dental, and vision insurance</li><li>401(k) with company match</li><li>Paid time off (PTO) and holidays</li><li>Professional development stipend</li><li>Home office setup allowance</li><li>Flexible scheduling options</li></ul>

Remote Office Assistant

Cox Automotive

<div>Cox Automotive's architecture group is reimagining the car-buying and service experience from inventory management, consumer shopping, service, and deal inception to close. The CAI Architecture Team architects and evolves the platforms that power inventory management, deal creation, validation, and service across the retail lifecycle. 
 
The Lead Architect provides technical leadership for key Cox Automotive products, advancing platform modernization, solution architecture, and AI initiatives across CAI services. 
 
What You'll Do 
<ul><li>
Define and evolve the architectural vision, translating business priorities into durable technical direction across multiple delivery teams</li><li>
Drive solution design from discovery through delivery - shaping epics, validating assumptions, surfacing risks early, and aligning teams to target architecture</li><li>
Partner with engineering, product, and agile leaders to sequence and prioritize architectural investments, balancing near-term delivery with long-term platform health</li><li>
Identify and reduce technical debt in the deal initiation surface, including dependencies on legacy dealer workflow integrations</li><li>
Champion adoption of Cox Automotive's Common tenancy and user management platforms and AWS-native patterns within the value stream</li><li>
Identify and champion the use of generative AI within new products and features, aligning these to the Retail Agentic Platform capabilities and standards</li><li>
Produce and maintain architectural artifacts - roadmaps, decision records, solution diagrams, integration models - that give teams clear, actionable direction</li><li>
Evaluate emerging technologies, including Gen AI tooling, for applicability to deal initiation and structuring use cases</li></ul> 
Who You Are: Minimum Qualifications 
<ul><li>
Bachelor's degree in a related discipline and 6 year's experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 years' experience; or 18 years' experience in a related field.</li><li>
Proven ability to align diverse stakeholders around technical direction, navigate ambiguity, and drive consensus across engineering, product, and business teams.</li><li>
Highly analytical and capable of diving technically deep to rapidly deliver proof-of-concepts and perform experimentation.</li><li>
Breadth of architectural knowledge spanning application, integration, and platform domains, with the ability to connect technical decisions to business outcomes.</li><li>
Extensive technical experience in application architecture and API delivery at scale.</li></ul><ul><li>
Experience developing APIs at scale using GraphQL and/or REST.</li><li>
Experience in full development life cycle with significant experience delivering applications and architecture services in a production environment.</li><li>
Strong familiarity with architecting for and delivering solutions in a public cloud environment (AWS preferred).</li><li>
Hands-on experience with AI technologies and concepts (LLMs, autonomous agents, vector databases, model selection, agent-based architecture, data pipeline, AI-assisted PDLC, etc.)</li><li>
Experience working within DevOps cultures, with a focus on process improvement, automation, and continuous delivery.</li><li>
Strong proficiency with relational and non-relational database technologies (Oracle, SQL Server, MySQL, MongoDB, DynamoDB, PostgreSQL, Redis, Elasticsearch, graph datastores, etc.), especially for information processing and exchange.</li><li>
Experience developing software in Python, Node.js, and other languages (Java, Scala, C#, etc.).</li></ul> 
Preferred Qualifications 
<ul><li>
Proven ability to identify and select appropriate application and data systems for varied workloads - integrations, processing, APIs, and operational reporting.</li><li>
Deep understanding of distributed systems, event-driven architecture, and async messaging patterns at consumer scale.</li><li>
Experience with API governance, API contract management, and establishing standards across engineering teams.</li><li>
Demonstrated ability to drive platform thinking - identifying reuse opportunities, reducing duplication, and shaping shared capabilities across delivery streams.</li><li>
Track record of enabling teams through influence without authority - mentoring engineers, shaping technical direction, and elevating architectural maturity across an organization.</li></ul> 
USD 122,600.00 - 204,400.00 per year 
 
Compensation: 
 
Compensation includes a base salary in the range of $122,600.00 - $204,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. 
 
Benefits: 
 
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. 
 
EOE, including disability/vets</div>

Lead Architect

Explore 12+ Technical support specialist in Kansas City this September. Find roles across top companies and apply now to boost your career.