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technical support specialist

UMB Financial Corporation

<div><div>The Customer Technical Support Specialist provides technical, operational and product support for UMB's Commercial Treasury Customers.</div><div></div><div>
The Customer Technical Support Specialist is part of our Implementation team focused on Treasury Management that offers an array of solutions across the entire payment spectrum to manage cash outflows and receivables that drive efficiencies and cost savings.</div><div></div><div>
How you will spend your time:</div><ul><li><div>
Facilitates fulfillment activities for on boarding of new services, updating user profiles and access levels, and providing product education and training.</div></li><li><div>
Functions as escalated point of contact for customer inquiries, technical maintenance, troubleshooting, and transactional support.</div></li><li><div>
Coordinates appropriate customer documentation and follow through to completion.</div></li><li><div>
Provides support to UMB Treasury Officers and customers for access and routine navigation needs.</div></li><li><div>
Partners with internal departments to ensure client needs are met and problems are resolved. Other duties as assigned.</div></li></ul><div></div><div>
We are excited to talk with you if:</div><ul><li><div>
You have 3 years customer service, technical support, or operations experience or equivalent education</div></li><li><div>
Excellent customer service skills (incoming calls, branch or operations support)</div></li><li><div>
Demonstrates familiarity with networks and internet protocols</div></li><li><div>
Understands online security means and purpose</div></li><li><div>
Ability to effectively manage multiple requests, concerns and problems in a professional manner requiring significant attention to detail</div></li><li><div>
Displays above average interpersonal skills</div></li><li><div>
Showcases ability to identify and solve routine to moderate technical issues</div></li><li><div>
Demonstrates organizational skills and being a self starter</div></li><li><div>
Demonstrates strong verbal and written communication skills</div></li></ul><div></div><div>
Compensation Range:</div>
$38,910.00 - $75,080.00<div></div><div>
The posted compensation range on this listing represents UMB&rsquo;s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information</div><div></div><div>
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.</div><div></div><div>
Are you ready to be part of something more? 
You're more than a means to an end&mdash;a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.</div><div></div><div>
UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to <div>talentacquisition@umb.com</div> to let us know the nature of your request.</div><div></div><div>
If you are a California resident, please visit our <div>Privacy Notice for California Job Candidates</div> to understand how we collect and use your personal information when you apply for employment with UMB.</div></div>

Customer Tech Support Specialist

Cayuse Holdings

<div>Overview:

Employment in this role is conditional upon successful execution of the contract by the client. 
The Work
The Senior Computer User Specialist will deliver comprehensive, around-the-clock IT technical support to authorized end users across a wide range of domestic and international sites. Responsibilities include ensuring the optimal configuration, installation, and ongoing maintenance of information systems and related services, thereby facilitating uninterrupted operational functionality and user productivity at all supported locations. 
This position aligns with Cayuse&rsquo;s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.
Responsibilities:

Key Responsibilities<ul><li>
Provides technical assistance to computer users.</li><li>
Identifies logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalating to next Tier for assistance.</li><li>
Updates and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.</li><li>
Answer questions or resolve computer problems for clients in person, or via telephone or electronically.</li><li>
Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.</li><li>
Plans and leads major technology assignments.</li><li>
Evaluates performance results and recommends major changes affecting short-term project growth and success.</li><li>
Functions as a technical expert across multiple project assignments.</li><li>
Deliver 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.</li><li>
Provide timely restoration and proper maintenance of USACE laptops/tablets/workstations and peripheral devices.</li><li>
Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.</li><li>
Other duties as assigned.</li></ul>
Qualifications:

Qualifications &ndash; Here&rsquo;s What You Need<ul><li>
Associates Degree.</li><li>
6 years of experience in Computer User Support.</li><li>
Comprehensive knowledge of IT Technical Support.</li><li>
Knowledge of Lifecycle Replacement of Equipment.</li><li>
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications).</li><li>
COMPTIA Security Certification.</li><li>
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications).</li><li>
COMPTIA Security Certification.</li><li>
Secret Clearance is required.</li><li>
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.</li></ul>
Minimum Skills:<ul><li>
Must possess problem-solving skills.</li><li>
Exceptional communication skills, both oral and written</li><li>
Ability to respond effectively to customers with a sense of urgency.</li><li>
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.</li><li>
Highly motivated with the ability to handle and manage multiple tasks at any one time.</li><li>
Ability to forge new relationships, individual and teaming in nature.</li><li>
Must be a Self-starter, that can work independently and as part of a team.</li></ul>
Our Commitment to you / overview of benefits
<ul><li>Medical, Dental and Vision Insurance; Wellness Program</li><li>
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)</li><li>
Short-Term and Long-Term Disability options</li><li>
Basic Life and AD&amp;D Insurance (Company Provided)</li><li>
Voluntary Life and AD&amp;D options</li><li>
401(k) Retirement Savings Plan with matching after one year</li><li>
Paid Time Off</li></ul> 
Reports to: Program Manager 
Working Conditions
<ul><li>Professional office environment with the ability to work on-site.</li><li>
Must be physically and mentally able to perform duties extended periods of time.</li><li>
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.</li><li>
Must be able to establish a productive and professional workspace.</li><li>
Must be able to sit for long periods of time looking at computer screen.</li><li>
May be asked to work a flexible schedule which may include holidays.</li><li>
May be asked to travel for business or professional development purposes.</li><li>
May be asked to work hours outside of normal business hours.</li></ul> 
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
Pay Range: USD $20.00 - USD $35.00 /Hr.</div>

Senior Computer User Support Specialist

Joseph, Hollander & Craft LLC

<div>Description:

Position Overview
Full-Time | On-Site
Locations: Topeka, Lawrence, Overland Park, Kansas City, or Wichita
Pay: $65k - $85k/yr DOE
Joseph, Hollander &amp; Craft is seeking an experienced IT Systems &amp; Support Specialist to manage the day-to-day technology needs of our growing, multi-office law firm. The ideal candidate is a hands-on problem solver who can independently troubleshoot and resolve issues, implement solutions, and proactively manage firm technology systems. The role requires someone comfortable working independently, troubleshooting issues, coordinating vendors, and managing routine technology operations without day-to-day supervision. This role requires someone comfortable supporting a professional services environment where reliability, responsiveness, and clear communication with attorneys and staff are essential.
This position will be based on-site in one of our office locations and will support the other offices (5 total) remotely. Regular travel between offices will be required, sometimes with little notice.
Day in the Life
No two days look exactly the same. One morning may involve troubleshooting a software or connectivity issue, preparing equipment and accounts for a new employee, or coordinating with an internet provider regarding service performance. Later in the day, the focus may shift to supporting conference room technology, working with vendors to service office equipment, or assisting with software licensing and user access.
Some days are proactive&mdash;maintaining technology inventory, coordinating device refresh cycles, or supporting system upgrades. Other days are responsive&mdash;helping users resolve issues, coordinating vendor support, or addressing service interruptions. The role helps keep the firm&rsquo;s technology environment functioning smoothly by connecting people, systems, and vendors.
Key Responsibilities
User Support (Multi-Office)<ul><li>
Provide day-to-day support for hardware, software, system access, and connectivity issues</li><li>
Assist users with Microsoft Office suite, litigation support applications, and cloud networks</li></ul>
Onboarding &amp; Offboarding<ul><li>
Configure equipment, user accounts, phones, and software for new employees</li><li>
Manage system access changes and equipment return during offboarding</li></ul>
Systems &amp; Vendor Management<ul><li>
Monitor system and network performance and help resolve operational issues</li><li>
Coordinate with external IT service providers on network infrastructure and system updates</li><li>
Assist with system upgrades, security best practices, and technology improvements</li></ul>
Equipment &amp; Technology Management<ul><li>
Maintain inventory of firm laptops, monitors, docks, and peripherals</li><li>
Coordinate equipment purchasing, maintenance, warranties, and refresh cycles</li></ul>
Office Technology Management<ul><li>
Manage VoIP Phone Services and Hardware</li><li>
Coordinate service for copies, printers, and conference room technology</li></ul>
Software &amp; Access Administration<ul><li>
Manage software licenses and subscriptions for Microsoft 265 and other firm applications</li><li>
Support account management and related security tools</li></ul>
Work Environment<ul><li>
Supports multiple firm offices</li><li>
Position based in one office but provided support across all locations</li><li>
Travel between offices may be required</li><li>
Occasional evening or weekend availability may be required for urgent issues or maintenance</li></ul>
Benefits:<ul><li>
Dental Insurance</li><li>
Health Insurance</li><li>
Pediatric Dental &amp; Vision Insurance</li><li>
Life Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
Long Term Disability Insurance</li><li>
Flexible Benefit Spending Plan (Section 125)</li><li>
401(k) with Firm Matching</li><li>
Free Parking</li><li>
Paid Holidays</li><li>
Paid Time Off</li><li>
Discounted Legal Services</li><li>
Pet-friendly Workplace</li></ul>
Requirements:

Required<ul><li>
3+ years of experience in IT support, systems administration, or technology operations</li><li>
Experience supporting multiple users in a professional office environment</li><li>
Strong troubleshooting skills across hardware, software, and network connectivity issues</li><li>
Experience with Microsoft 365 administration and user account management</li><li>
Ability to work independently and manage competing priorities</li></ul>
Preferred<ul><li>
Experience supporting a professional services or law firm environment</li><li>
Experience working with managed IT service providers</li><li>
Familiarity with Microsoft 365, cloud applications, and VoIP systems</li><li>
Strong troubleshooting, communication, and organizational skills</li></ul></div>

IT Systems & Support Specialist (Multi-Office)

<div>I. Job Summary 
 
Under general supervision, configures and installs moderately complex software for IT users' desktops and mobile devices. Provides intermediate technical support (through Tier 2) for software and hardware of end-user computing. Provides troubleshooting to readily identify problems and/or technical issues and escalates to appropriate staff for resolution. 
 
II. Essential Duties and Responsibilities 
<ul><li>Provide reliable, customer focused IT support to market and corporate users through effective troubleshooting, collaboration, and escalation. Support desktop, hardware, software, and application issues across office and field environments while developing technical expertise and stakeholder relationships.</li><li>
Support Tier 2 and select Tier 3 tickets escalated from the Digital Service Center; escalate complex issues as needed</li><li>
Troubleshoot moderately complex desktop, application, network, and hardware issues by reproducing incidents and validating configurations</li><li>
Provide functional and post development application support, including client installations and upgrades</li><li>
Collaborate with internal IT teams and external vendors to support timely issue resolution</li><li>
Assist with data analysis, documentation, and technical inputs for system fixes and enhancements</li><li>
Contribute to operational and ticketing reports and support team led technical initiatives</li><li>
Advise users on standard IT equipment options and assist with research and quote coordination</li><li>
Provide hands-on, frontline IT support for users online, in call queues, and on site</li>
Willingness to travel to market area sites to support end users and IT equipment as needed 
<li>
</li></ul> 
III. Qualifications
 
 
A. Required Qualifications 
 
<ul><li>Bachelor's Degree (accredited) in Computer Science, MIS, or similar area of study or in lieu of degree</li><li>
High School Diploma or GED (accredited) and four years of relevant work experience.</li><li>
3 years of prior work experience (in addition to education requirement).</li></ul> 
B. Other Knowledge, Skills, or Abilities Required<ul><li>
End User Computing Support, Desktop Support, Application Support, Incident Management, Troubleshooting, SCCM/MECM, VPN, MS InTune, Hardware &amp; Peripherals, Customer Service, Field Support</li><li>
Network &amp; endpoint support: troubleshoot wired/Wi Fi connectivity, docking stations, PC hardware, Windows OS, and peripherals.</li><li>
Incident troubleshooting: reproduce issues, validate configurations, follow standard diagnostics; escalate complex or unresolved issues.</li><li>
Application support: support standard enterprise applications; assist with installations, upgrades, and basic post deployment issues.</li><li>
Customer &amp; communication skills: deliver responsive end user support; explain technical issues to non technical users; collaborate with IT teams.</li><li>
Documentation &amp; analysis: document incidents and resolutions in ITSM tools; apply analytical skills to recurring or moderately complex issues.</li></ul>
C. Preferred Qualifications<ul><li>
Experience troubleshooting, supporting, and resolving Point of Sale (POS) system issues
</li><li>Working knowledge of ITIL principles; experience using ServiceNow and Microsoft Office applications</li><li>
End User Collaboration &amp; Audio/Video Support
</li><li>Network &amp; Connectivity Troubleshooting
</li><li>Microsoft 365 / Office Support
</li><li>Hardware &amp; Peripherals (Desk Side Support)
</li>Software Deployment &amp; Remote Access 
<li>
</li></ul> 
IV. Physical Requirements 
 
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.<ul><li>
Repetitive Motions</li><li>
Eye/Hand/Foot Coordination</li><li>
Sitting</li><li>
Talking</li><li>
Hearing</li></ul>
Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. 
 
V. Benefits
 
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 
 
 
If this sounds like the opportunity that you have been looking for, please click Apply.</div>

Analyst II, Technical Support

HNTB Corporation

<div>What We're Looking For
At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.
This opportunity entails being responsible for providing frontline end-user support on a daily basis. This position receives, documents and triages new end-user requests received through phone call or email. Maintains accurate and up-to-date information on existing service tickets. Responsible for the diagnosis and resolution of basic hardware, software, and network issues
What You&rsquo;ll Do:
<ul><li>Logs all service desk calls or email requests into the IT Service Management System. Responsible for updating ticket information.</li>
<li>Diagnose and resolves basic to intermediate hardware, software and network issues. Redirects or escalates incidents and service requests as needed.</li>
<li>Maintains documentation relating to Information Technology processes and tools for knowledge base purposes.</li>
<li>Triages and prioritizes new support needs and improves frontline ownership of issues.</li>
<li>Performs other duties as assigned.</li>
</ul>What You&rsquo;ll Need:
<ul><li>High School Diploma or GED</li>
</ul>What You'll Bring:
<ul><li>Demonstrates a basic understanding of relevant technologies.</li>
<li>Follows established policies and procedures to independently respond to and resolve basic service requests, applying a developing level of proficiency in relevant technologies. Communicates clearly and effectively with customers.</li>
<li>Capable of identifying opportunities for improvement, makes thoughtful, relevant suggestions and contributions to process improvement.</li>
<li>Embodies a positive attitude and remains actively engaged in daily work. Demonstrates willingness and eagerness to expand knowledge and skill base.</li>
</ul>What We Prefer:
<ul><li>Associate&rsquo;s or technical degree in computer science or related field</li>
</ul>Additional Information
Click here for benefits information: HNTB Total Rewards
Click here to learn more about Equal Opportunity Employer/Disability/Veteran
Visa sponsorship is not available for this position.
\#DG #IT
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Locations:
Kansas City, MO
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NOTICE TO THIRD-PARTY AGENCIES:
HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.
Job Type: Regular
Full/Part Time: Full time
Job Category: Information Technology Group
ReqID: R-29443</div>

Service Desk Representative I

Lathrop GPM

<div>Description:

Lathrop GPM LLP, one of the nation's leading law firms, is currently seeking a Legal Talent Coordinator in either our Kansas City, MO or Minneapolis, MN office. Primary responsibilities include supporting all aspects of the attorney recruiting function including: providing support to the Legal Talent Specialist(s), Legal Talent Supervisor, and Attorney Recruiting Committee; assisting with and providing support for student recruiting. Provides other recruiting support as needed or requested.
Lathrop GPM is a full-service, Am Law 200 law firm with offices in Boston, Chicago, Dallas, Denver, Kansas City, Los Angeles, Minneapolis, Overland Park, Redwood Shores, St. Cloud, St. Louis, Sacramento, San Jose, and Washington, D.C. Our clients are at the heart of everything we do. We offer a competitive compensation and benefits package, and a professional, challenging, yet comfortable, hybrid working environment.
Duties and Responsibilities
Recruiting (Associate, Counsel, Patent Agent, and Technical Specialist Recruitment)<ul><li>
Updates and maintains Applicant Tracking System (&ldquo;ATS&rdquo;) for all candidates</li><li>
Sends out Due Diligence forms and Legal Representation spreadsheets to candidates, as directed</li><li>
Schedules candidate interviews and pre/post interview discussions, as needed.</li><li>
Circulates candidate feedback and interviewer notes</li><li>
Coordinates candidate travel and processes expenses for reimbursement</li><li>
Develops and runs reports, as needed</li><li>
Tracks internal referrals for referral fee payments</li><li>
Maintains and updates search firm tracking spreadsheets</li><li>
Initiate candidate due diligence requirements (background checks, due diligence form, references)</li><li>
Assists with the preparation and distribution of follow-up letters</li><li>
Assists with the drafting of new hire orientation schedules</li><li>
Create notices for attorney departures</li></ul>
Summer Associate Hiring (1L and 2L) /On Campus Interviewing<ul><li>
Updates and maintains ATS for all candidates</li><li>
Assists with coordination of law school outreach initiatives, including local employer receptions, in-house programs and community events</li><li>
Works with Senior Specialist to ensure recruiting materials (including firm web site and law firm profile for law school recruiting websites) are updated</li><li>
Assists with coordination of on-campus Interviews (OCI), including but not limited to OCI registration and scheduling</li><li>
Assists with scheduling initial and callback interviews for summer associate candidates</li><li>
Assists with law student travel expense reimbursement as necessary</li><li>
Assists with the preparation and distribution of follow-up letters</li><li>
Initiate candidate due diligence requirements (background checks, due diligence form, references)</li><li>
Schedules Summer Associate Program review discussions and end of the summer review meetings</li></ul>
Summer Associate Program<ul><li>
Assist with coordination of summer associate program as directed by the Senior Specialist</li><li>
Helps coordinate summer programming events and schedules lunches for summer associates with attorneys</li><li>
Attends events to handle logistical details, as needed</li><li>
Sets up viDesktop workload / evaluation process</li><li>
Schedules evaluation discussion and review meetings</li><li>
Schedules all new hire orientation meetings</li><li>
Prepares welcome materials for new hires</li><li>
Creates arrival checklists</li></ul>
Requirements:

Knowledge, Skills, and Abilities Required<ul><li>
College degree and two plus years of relevant recruiting/human resources experience</li><li>
Strongly preferred: 1-2 years' experience working in a law firm or professional services environment</li><li>
Ability to work in a highly confidential environment</li><li>
Strong interpersonal and communication skills both verbal and written</li><li>
Ability to establish priorities and remain flexible</li><li>
Proactive, strategic thinker with acute attention to detail</li><li>
Proficient in Microsoft Office including, Word, Outlook, PowerPoint and Excel</li><li>
Team player</li><li>
Must be self-driven and able to work independently</li><li>
Must have superior organizational skills and strong attention to detail</li><li>
Must be able to juggle multiple tasks with competing tight deadlines</li></ul>
Current anticipated salary range for applicants as required by applicable state laws is $53,000 - $66,000 in Minneapolis, MN. Actual salary will vary and may be above or below the range depending on experience and location. Full comprehensive benefit plan including health care, retirement plan, and paid days off, including PTO, parental leave, and short/long term disability. The application window is anticipated to close on or after April 19, 2026. 
We celebrate and support diversity and the benefits it brings to our workplaces, clients, and communities. We are proud to be an equal opportunity workplace. It is the employment policy and practice of Lathrop GPM to recruit and hire employees without discrimination because of race, color, sex, gender, religion, age, national origin, military status, genetic information, disability, sexual orientation, gender identity, or any other status protected by applicable law. 
Lathrop GPM LLP offers a competitive compensation and benefits package, and a professional, challenging, yet comfortable working environment. Lathrop GPM does not accept unsolicited resumes from recruiting agencies. Any resume submitted to any employee of Lathrop GPM without prior approval from an HR Manager will be considered unsolicited and the property of Lathrop GPM.
EOE/M/F/D/V NO PHONE CALLS</div>

Legal Talent Coordinator

Spring Venture Group

<div>Company Description 
Who We Are:
Join Spring Venture Group, a dynamic leader transforming the Medicare health insurance distribution industry. We are driven by a singular mission: to be the most trusted partner for our customers and our people, guiding them through one of life's most crucial decisions&mdash;securing the right health and financial well-being.
What We Offer:
We empower you to do your best work. Experience an incredible culture, comprehensive benefits, and fantastic income potential in a stable and successful work environment. Come build a rewarding career where you can make a meaningful impact on peoples&rsquo; lives. If you are determined, driven, and ready to achieve ambitious goals, join our diverse and inclusive team! 
Job Description 
HR Onboarding Specialist
The Opportunity
Spring Venture Group (SVG) is seeking a business-minded, analytical professional to join our growing HR team. As an HR Onboarding Specialist, you are the bridge between a &quot;yes&quot; and a successful first day. You will go beyond administrative tasks to act as a brand ambassador, &quot;re-recruiting&quot; our new hires to ensure they remain engaged, excited, and compliant as they transition into the organization.
If you thrive in a fast-paced environment and enjoy a blend of people-centric communication and detail-oriented systems work, we want to hear from you. This role is hybrid in our headquarters in downtown Kansas City.
What You&rsquo;ll Do<ul><li>
New Hire Engagement: Conduct weekly touchpoints with incoming talent to provide updates on licensing, testing, and first-day expectations.</li><li>
Experience Management: Act as the primary point of contact for new hires, solving logistical challenges and ensuring they feel supported before their start date.</li><li>
Operational Excellence: Collaborate with IT and Facilities to ensure equipment and system access are ready for Day 1.</li><li>
Compliance &amp; Auditing: Manage the end-to-end documentation process, including background checks, I-9 verification, and exclusion checks.</li><li>
Strategic Reporting: Utilize HR systems (Workday/ATS) to maintain data integrity, perform monthly audits, and report on market trends to leadership.</li></ul>
Responsibilities<ul><li>
Communication: Lead scheduled phone touchpoints; communicate dress codes, schedules, and points of contact clearly.</li><li>
Retention: &quot;Re-recruit&quot; hires by reinforcing SVG&rsquo;s value proposition throughout the pre-boarding phase.</li><li>
Systems &amp; Data: Manage onboarding workflows within the ATS and Workday; ensure employee files are 100% complete and compliant upon hire.</li><li>
Collaboration: Partner with Onboarding team peers to develop strategies that improve the candidate experience based on current market trends.</li><li>
Logistics: Follow up on orientation day to ensure seamless attendance and a positive initial experience.</li></ul> 

Qualifications 
What You&rsquo;ll Bring to the Role<ul><li>
Education &amp; Experience: Bachelor&rsquo;s or Associate&rsquo;s degree in HR, Business, or Finance (or equivalent professional/military experience).</li><li>
Compliance Knowledge: A foundational understanding of HR/Recruiting laws and compliance standards.</li><li>
Technical Proficiency: Skilled in Google Workspace and Microsoft Office; experience with Workday is a significant plus.</li><li>
Analytical Mindset: Strong ability to interpret data, design reports, and use critical thinking to solve process gaps.</li><li>
Communication Style: Excellent written and oral skills with the ability to build rapport quickly over the phone.</li><li>
Detail Orientation: A &quot;zero-error&quot; approach to managing I-9s, background checks, and data validation.</li></ul>
Why Join SVG?
You will join a friendly, close-knit team that values collaboration and rewards high performance. This role offers a unique vantage point into the entire HR lifecycle, providing ample opportunity for professional growth. 
Additional Information 
Benefits:<ul><li>
Competitive compensation Medical, Dental and Vision benefits after a short waiting period</li><li>
401k matching program</li><li>
Generous paid time off program with an additional company break during the holidays</li><li>
Annual Volunteer Time Off (VTO) and a donation matching program</li><li>
Life Insurance Employee Assistance Program (health &amp; well-being on and off the job) Rewards and Recognition</li><li>
Maternity and Parental Leave</li><li>
Training program and ongoing support throughout your entire Spring Venture Group career</li><li>
Diverse, inclusive &amp; welcoming culture</li><li>
Optional enrollment options include HSA/FSA, AD&amp;D, Spousal/Dependent life insurance, Short Term/Long Term Disability, Travel Assist, and Legal plans</li></ul>
Security Responsibilities:<ul><li>
Operating in alignment with policies and standards</li><li>
Reporting Security Incidents Completing assigned training</li><li>
Protecting assigned organizational assets</li></ul>
All your information will be kept confidential according to EEO guidelines.
Spring Venture Group is an Equal Opportunity Employer<div></div>
Spring Venture Group is an Equal Opportunity Employer</div>

HR Onboarding Specialist

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