customer service representative Jobs in Karachi Pakistan

customer service representative

technical support engineer Jobs in Karachi Pakistan

technical support engineer

it technician

customer service specialist Jobs in Karachi Pakistan

customer service specialist

customer support executive Jobs in Karachi Pakistan

customer support executive

technical support specialist

DM Clinical Research

<div>The IT Support Specialist I is to provide help to level one issue, as well as knowledge on technology to train staff. 
You will also be responsible for assisting and providing support for technical issues. 
 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
 
Education:<ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul> 
Experience:<ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul> 
Credentials:<ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul> 
Knowledge and Skills:<ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div>

IT Support Specialist I

Digaptics Inc

Digaptics is hiring a GoHighLevel Support Specialist to provide exceptional technical support and act as a lead operator/integrator for our clients. You will be responsible for troubleshooting, configuring, and optimizing GoHighLevel CRM setups while ensuring seamless workflows, automations, and a smooth client experience.Responsibilities:<ul><li>Build and optimize client workflows in GoHighLevel</li><li>Connect tools via APIs (OpenAI, Google Sheets, Twilio, Mailgun)</li><li>Create automations using Zapier, Make, and webhooks</li><li>Train and improve AI chatbots</li><li>Manage projects in Monday.com</li><li>Create Loom tutorials for clients</li><li>Handle light administrative tasks</li></ul>Requirements:<ul><li>Proven experience with GoHighLevel, Zapier, Make, or similar tools</li><li>Ability to work with APIs and test integrations</li><li>Strong problem-solving skills and clear English communication</li><li>Commitment to a long-term role (not freelancing)</li><li>Bonus: Basic coding knowledge (JSON, JavaScript, Python)</li></ul>Shift Timing: 8:00 PM to 5:00 AMJob Type: Full-timeWork Location: In person

GoHighLevel Support Specialist

ibex. Pakistan

<div>
 The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
 
 
 
 Qualifications
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Why should you join us?
 
 
 
 
 Skills
 
 
 
 You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
 
 
 <ul>
 <li>
 Critical Thinking
 </li>
 <li>
 Time Management
 </li>
 <li>
 Specialist Focus
 </li>
 <li>
 Organizing
 </li>
 <li>
 Priority Setting
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Professional Composure
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 What You Can Expect After Applying?
 
 
 
 Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
 </li>
 <li>
 Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through phone call
 </li>
 <li>
 Perform successful troubleshoot on customers&rsquo; products and provide accurate and efficient resolutions
 </li>
 <li>
 Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
 </li>
 <li>
 Stay up to date by researching similar product symptoms to provide accurate solutions
 </li>
 <li>
 Ensure compliance with all company policies, procedures, and practices
 </li>
 </ul>
</div>

Customer Services Specialist

Aligarh Institute of Technology

Job Purpose:To provide technical support/repair for computer hardware, peripherals, and related equipment, ensuring smooth operation, timely troubleshooting, and maintenance of all IT hardware assets within the organization.Key Responsibilities:<ul><li>Install, configure, Repair and maintain desktop computers, laptops, printers, scanners, and other peripherals.</li><li>Diagnose and repair hardware issues including motherboards, RAM, hard drives, and power supplies.</li><li>Perform routine maintenance and preventive checks on all IT hardware equipment.</li><li>Assist in network setup of LAN and ensure all systems are properly connected and operational.</li><li>Support software installation, updates, and troubleshooting when related to hardware compatibility.</li><li>Document all service requests, repairs, and maintenance activities.</li><li>Ensure timely response to technical support calls and minimize downtime.</li><li>Assist the IT team in new system setups, lab installations, and equipment relocations.</li></ul>Skills &amp; Competencies:<ul><li>Strong understanding of Repairing computer hardware components and architecture.</li><li>Knowledge of Windows and basic networking.</li><li>Good troubleshooting and problem-solving skills.</li><li>Attention to detail and commitment to quality service.</li></ul>Qualifications:<ul><li>Diploma or Bachelor&rsquo;s degree in Computer Hardware, IT, or related field.</li><li>3&ndash;5 years of experience in hardware maintenance or technical support.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

Hardware Technician

Logix Solutions

Job Title: Technical Support Engineer &ndash; Office-Based Location: Karachi, PakistanAbout the Role: Logix Solutions is hiring a Technical Support Engineer for our valued client in the solar energy sector where you will be responsible for assisting customers and solar installers over the phone with issues related to Solar Inverters and Lithium Batteries. Freshers are encouraged to applyKey Responsibilities:<ul><li>Provide technical assistance to end-customers and solar installers via phone regarding product settings, faults, and installations.</li><li>Redirect customers to their nearest service center when necessary.</li><li>Apply knowledge of Electrical and Electronics systems to troubleshoot and resolve technical inquiries.</li><li>Maintain accurate records of all service and support activities.</li><li>Contribute to the development and improvement of product documentation and manuals.</li><li>Support R&amp;D teams by helping manage and document physical complaints of products received at the Head Office.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree in Electronics, Electrical Engineering, or a related field.</li><li>0-6 months of experience</li><li>freshers are encouraged to apply.</li><li>Excellent communication and interpersonal skills.</li><li>Background in Power Electronics or Solar Inverters is a plus (not mandatory).</li></ul>Skills &amp; Attributes:<ul><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to manage, track, and resolve customer complaints effectively.</li><li>Customer-oriented mindset and good people-handling skills.</li></ul>What We Offer:<ul><li>On-the-Job Training</li><li>Career Growth and Development Opportunities (based on performance)</li><li>Market-Competitive Salary: PKR 45,000 &ndash; 50,000</li><li>Start Date: As Soon As Possible</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Technical Support Engineer

Services Company, Korangi

We are looking for IT Officer for our automobile manufacturing organization located in Bin Qasim Town.An incumbent should be graduate in computer sciences with 3-5 years of relevant experience in manufacturing environment.Job Description<ul><li>Provide technical support and troubleshooting for hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripheral devices.</li><li>Diagnose and resolve technical issues via phone, email, remote assistance, or in person.</li><li>Collaborate with other departments to resolve complex technical problems.</li><li>Ensure security measures are implemented and maintained to protect company data and systems.</li><li>Perform routine maintenance tasks, such as system updates, backups, and patches.</li><li>Document support processes, procedures, and solutions for knowledge sharing and future reference.</li></ul>Qualifications:<ul><li>Proven experience in a technical support role, preferably in a manufacturing environment.</li><li>Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and software applications.</li><li>Familiarity with networking concepts, protocols, and troubleshooting techniques.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Ability to communicate technical information effectively to non-technical users.</li><li>Customer-oriented attitude with a focus on delivering high-quality support.</li><li>The ideal candidate should have an understanding and familiarity with SAP.</li></ul>Job Type: Full-timeWork Location: In person

Senior IT Executive

ARRAK CONSULTING SMC PRIVATE LIMITED

Position Summary: We are seeking a tech-savvy IT Assistant to provide essential support for our IT infrastructure. The ideal candidate will have a strong understanding of computer hardware and software and be able to troubleshoot technical issues efficiently.Key Responsibilities:<ul><li>Provide technical support to employees, including troubleshooting hardware and software issues.</li><li>Install, configure, and maintain computer systems and peripherals.</li><li>should have worked on networking side like V LAN configurations etc.</li><li>Worked on servers and different protocols like FTP and other network protocols.</li><li>Have knowledge of cyber security.</li><li>Worked on different technologies note JS, Laravel, SQL, unity etc.</li><li>Assist with network administration and maintenance.</li><li>Manage IT inventory and asset tracking.</li><li>Provide technical support for IT projects and initiatives.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s with Technical diploma or certification in IT or a related field.</li><li>Experience in IT support or a similar role.</li><li>Strong understanding of computer hardware and software.</li><li>Problem-solving and troubleshooting skills.</li><li>Excellent communication and interpersonal skills.</li><li>If you have created any project and can present will be a plus.</li></ul>Shift Details:This position requires availability during the night shift to support store operations and reporting needs.Applicants must include a recent passport-size photograph along with their updated CV/resume.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, gender, age, marital status, veteran status, or disability status.Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

IT Assistant (ON SITE) Night Shift

Explore 1500+ Technical support specialist in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.