technical support specialist

DM Clinical Research

<div>The IT Support Specialist I is to provide help to level one issue, as well as knowledge on technology to train staff. 
You will also be responsible for assisting and providing support for technical issues. 
 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
 
Education:<ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul> 
Experience:<ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul> 
Credentials:<ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul> 
Knowledge and Skills:<ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div>

IT Support Specialist I

Aligarh Institute of Technology

Job Purpose:To provide technical support/repair for computer hardware, peripherals, and related equipment, ensuring smooth operation, timely troubleshooting, and maintenance of all IT hardware assets within the organization.Key Responsibilities:<ul><li>Install, configure, Repair and maintain desktop computers, laptops, printers, scanners, and other peripherals.</li><li>Diagnose and repair hardware issues including motherboards, RAM, hard drives, and power supplies.</li><li>Perform routine maintenance and preventive checks on all IT hardware equipment.</li><li>Assist in network setup of LAN and ensure all systems are properly connected and operational.</li><li>Support software installation, updates, and troubleshooting when related to hardware compatibility.</li><li>Document all service requests, repairs, and maintenance activities.</li><li>Ensure timely response to technical support calls and minimize downtime.</li><li>Assist the IT team in new system setups, lab installations, and equipment relocations.</li></ul>Skills &amp; Competencies:<ul><li>Strong understanding of Repairing computer hardware components and architecture.</li><li>Knowledge of Windows and basic networking.</li><li>Good troubleshooting and problem-solving skills.</li><li>Attention to detail and commitment to quality service.</li></ul>Qualifications:<ul><li>Diploma or Bachelor&rsquo;s degree in Computer Hardware, IT, or related field.</li><li>3&ndash;5 years of experience in hardware maintenance or technical support.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

Hardware Technician

Services Company, Korangi

We are looking for IT Officer for our automobile manufacturing organization located in Bin Qasim Town.An incumbent should be graduate in computer sciences with 3-5 years of relevant experience in manufacturing environment.Job Description<ul><li>Provide technical support and troubleshooting for hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripheral devices.</li><li>Diagnose and resolve technical issues via phone, email, remote assistance, or in person.</li><li>Collaborate with other departments to resolve complex technical problems.</li><li>Ensure security measures are implemented and maintained to protect company data and systems.</li><li>Perform routine maintenance tasks, such as system updates, backups, and patches.</li><li>Document support processes, procedures, and solutions for knowledge sharing and future reference.</li></ul>Qualifications:<ul><li>Proven experience in a technical support role, preferably in a manufacturing environment.</li><li>Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and software applications.</li><li>Familiarity with networking concepts, protocols, and troubleshooting techniques.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Ability to communicate technical information effectively to non-technical users.</li><li>Customer-oriented attitude with a focus on delivering high-quality support.</li><li>The ideal candidate should have an understanding and familiarity with SAP.</li></ul>Job Type: Full-timeWork Location: In person

Senior IT Executive

Pakistan Single Window

<div><ul><li>Responsible for handling calls, updating customers regarding queries, leads/tickets handling, call backs where needed and work on different assigned projects.</li>
<li>Serve as the first point of contact for users seeking technical assistance via phone, email, social media or ticketing system.</li>
<li>Managing incidents through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress.</li>
<li>Diagnose and resolve basic technical issues related to PSW software, hardware, and network systems.</li>
<li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li>
<li>Log all user interactions and technical issues in the service desk system and ensure proper documentation of actions taken.</li>
<li>Handle feedback campaigns.</li>
<li>Correctly logging incidents and problems, categorizing and prioritizing them in line with team procedures.</li>
<li>Conducting full and thorough diagnostics with end-users to enable the first point of contact incident and problem resolution.</li>
<li>Escalate unresolved issues to L2 or specialized support teams as needed.</li>
<li>Sharing knowledge with team colleagues.</li>
<li>Follow up with users to ensure their technical issues are fully resolved in a timely manner.</li>
<li>Assist with the installation, configuration, and troubleshooting of PSW applications for end-users.</li>
<li>Maintain knowledge of common technical issues and solutions related to PSW systems.</li>
<li>Contribute to the creation and maintenance of internal knowledge base articles and user guides.</li>
<li>Prioritize and manage several open issues at one time.</li>
<li>Ensure compliance with service-level agreements (SLAs) by resolving incidents within the agreed-upon timeframes.</li>
<li>Collaborate with L2 and other technical teams to ensure continuous service improvement.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>1-2 years of experience in a service desk or technical support role.</li>
<li>Basic knowledge of IT systems, software, and troubleshooting techniques.</li>
<li>Familiarity with ticketing systems and incident management tools.</li>
<li>Strong communication and customer service skills.</li>
<li>Ability to work in a fast-paced environment and prioritize tasks effectively.</li>
<li>Problem-solving attitude with attention to detail.</li>
<li>Experience working with enterprise systems, preferably in the trade or customs industry.</li>
Familiarity with remote desktop tools and other support software. 
<li>
</li>
</ul>Benefits<ul>
<li>
Competitive salary</li>
<li>Fuel Card</li>
<li>Health benefits</li>
<li>Professional development opportunities</li>
<li>Inclusive work culture &amp; much more</li></ul></div>

Service Desk Analyst L1

RECH INTERNATIONAL

Job Title: IT Support ExecutiveCompany: RECH InternationalsLocation: PECHS Block 6, Karachi (On-Site)Department: IT / Technical Support Reports To: IT Manager / Operations Lead JobSummary: The IT Support Executive will be responsible for providing technical assistance, troubleshooting, system maintenance, and day-to-day IT support for RECH Internationals. The role ensures smooth functioning of IT infrastructure, fast problem resolution, and excellent support to employees across all departments.Key Responsibilities1. Technical Support Provide first-level support for hardware, software, network, and system issues. Troubleshoot desktops, laptops, printers, scanners, and other office equipment. Install, configure, and maintain operating systems and application software. Resolve issues related to email setup, password resets, and user access.2. Network &amp; System Management: Monitor LAN/WAN connectivity and coordinate with internet service providers when needed. Assist with router, switch, firewall, and Wi-Fi configurations under supervision of the IT Manager. Manage user accounts, permissions, and IT security compliance. Support in maintaining servers, backups, and antivirus systems.3. IT Asset &amp; Inventory Management: Maintain accurate records of IT equipment, software licenses, and inventory. Ensure timely maintenance, repairs, and upgrades of IT assets. Track hardware/software usage and propose improvements where needed.4. Documentation &amp; Reporting: Prepare daily/weekly IT support logs and incident reports. Maintain documentation for IT processes, configurations, and troubleshooting guidelines. Assist with procurement of IT equipment and follow up with vendors.5. User Support &amp; Training: Provide training and guidance to employees on basic IT tools, systems, and cybersecurity practices. Ensure smooth onboarding of new employees by preparing required IT setups.6. System Security &amp; Compliance Support compliance with company IT policies and data protection standards. Implement basic cybersecurity measures such as antivirus updates, patch management, and user access controls. Report unusual system activity or security concerns immediately.Qualifications &amp; Requirements:Bachelor&rsquo;s degree in Computer Science, IT, or related field.1&ndash;3 years of experience in IT support or similar role.Strong knowledge of Windows OS, MS Office, networking basics, and troubleshooting techniques.Familiarity with routers, switches, firewalls, and network fundamentals is a plus.Hands-on experience with ERP systems or cloud services (Google Workspace, Microsoft 365) is an advantage.Good communication, problem-solving, and customer service skills.Ability to multitask and work under minimal supervision.Job Type: Full-timePay: Rs60,000.00 - Rs65,000.00 per monthWork Location: In person

IT Assistant

<div><ul><li>Assist all employees with any computer or IT related issues.</li>
<li>Create, add and modify user accounts and services across our various cloud platforms.</li>
<li>Assist users over the phone, in-person, and remotely.</li>
<li>Administration of Active Directory, Entra, SharePoint, Office365 Endpoints Protection/Antivirus, Multifactor authentication, outlook/email, internet, mobile devices, and any other IT-related software/hardware</li>
<li>Office365 support setting up devices and email clients, tablets, mobile phones, and computers</li>
<li>Configure, deploy, and relocate desktops, laptops, printers, and any other related devices</li>
<li>Manage and maintain the Active Directory environment, including user accounts, groups, Group Policies, domain controllers and replication, and other related services to ensure secure and efficient identity and access management with security best practices.</li>
<li>Identify, troubleshoot, resolve, and document end-user system issues requests</li>
<li>Ensure all requests are resolved promptly and with high-quality results</li>
<li>Able to write technical documentation for configurations and procedures</li>
<li>Well versed with LAN cabling and equipment installation</li>
<li>Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.</li>
<li>IT related equipment&rsquo;s inventory management &amp; reconciliation with finance.</li>
<li>IT end user hardware warranty / maintenance management.</li>
</ul>
Requirements<ul>
<li>
Bachelor's degree in computer science, information technology, Electrical or computer engineering, computer programming, or similar</li>
<li>0-1 year experience in a similar role
</li><li>Experience in the set-up, configuration, and use of computer hardware, software, and networks</li>
<li>Ability to communicate technical issues to technical and non-technical employees</li>
<li>Proficient in troubleshooting and supporting Windows 10/11, and Office 365, end point protection</li>
<li>Quick analytic response to resolve issues in any situation
</li><li>Able to work in a fast-paced environment</li>
<li>Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)</li>
<li>Basic understanding of Cloud Solutions &amp; Cloud Computing</li>
<li>Knowledge of wireless networks, set up maintenance and troubleshooting</li>
<li>Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software</li>
<li>Experience providing remote support via phone and remote-control applications desired</li>
</ul>
Benefits<ul>
<li>
Competitive salary</li>
<li>Fuel Card</li>
<li>Health benefits</li>
<li>Professional development opportunities</li>
<li>Inclusive work culture &amp; much more</li></ul></div>

System Engineer (Support) - I

Supply Chain Services

Responsibilities:<ul><li>Strong knowledge of IT systems, networking, and troubleshooting.</li><li>Handle network maintenance, system updates, and documentation.</li><li>Manage IT purchases, vendor coordination, and asset records.</li><li>Respond to helpdesk tickets and assist users promptly.</li><li>Maintain IT documentation and ensure regular data backups.</li><li>Analyze workflows and implement process improvements.</li><li>Create technical support guides for internal use.</li><li>Troubleshoot office UPS and coordinate with IT vendors.</li><li>Self-motivated and able to work independently.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>1&ndash;3 years of experience in IT support or networking.</li><li>Strong desktop and technical support skills.</li><li>Knowledge of internet security and data privacy principles.</li><li>Up-to-date with IT trends, tools, and best practices.</li></ul>Working Hours UK Shift(Standard timings; subject to change as per business requirements)<ul><li>Holidays follow the UK calendar (Pakistani federal holidays are not observed).</li><li>Summer: 12:30 PM &ndash; 09:30 PM</li><li>Winter: 01:30 PM &ndash; 10:30 PM</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Do you live in Bahria Town karachi ? if yes then please mention home address .</li><li>Your Salary Expectations and Joining Date?</li><li>How many years of experience you have in IT field?</li></ul>Work Location: In person

IT and Network Support Executive Bahria Town Karachi

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