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technical support specialist

Zones

<div>Description 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
Term: 3+ months
Location: 100% onsite in San Francisco
Pay: Up to $45.00
Hours: Day shift - Mon-TH 32 hours 
What you will do as the Desktop Support Technician:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.<ul><li>
Onsite support &amp; incident management: walk-up support, ticket triage and hygiene, escalation coordination.</li><li>
Meeting room / AV readiness: room checks, basic fixes (e.g., cables), escalation to McKinsey ITSA/vendor where required.</li><li>
Asset lifecycle logistics: receiving, boxing/returns, shipping labels, inventory spot checks, accessory stocking activities as defined.</li><li>
Structured cabling, access point installs, network infrastructure projects, or other building infrastructure work.</li></ul> 
What you will bring to the team:
5+ years experience with the following:<ul><li>
Meeting room maintenance and pre-checks</li><li>
Over-the-counter IT support</li><li>
Office technical maintenance</li><li>
Shipping and receiving</li><li>
Stock management</li><li>
Tier 1 and 2 IT Service Desk Support</li><li>
Network Cabling
</li></ul>Zones offers a comprehensive Benefits package
 
 
While we&rsquo;re committed to providing top-tier solutions, we&rsquo;re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. 
 
At Zones, work is more than a job &ndash;with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you&rsquo;re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! 
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. 
Zones participates in E-Verify. E-Verify is a system that compares information from a team member&rsquo;s Form I-9 to federal records to confirm their eligibility to work in the United States.</div>

Desktop Support Technician

Reliable Forklift Sales

Job Overview Reliable Forklift Sales is a leading distributor of machinery and equipment, specialising in the sales, rentals, and service of forklifts and other material handling products. With a strong presence across North America, we are known for our exceptional customer support and comprehensive equipment offerings. We are currently seeking a creative and detail-oriented Remote Video Editor Specialist to join our dynamic team on a full-time basis. The successful candidate will be responsible for producing high-quality video content that effectively showcases our products and strengthens our brand presence in the industrial sector. Responsibilities * Edit raw video footage to create compelling promotional videos, product demonstrations, customer testimonials, and internal training materials. * Collaborate with the marketing team to understand project briefs and deliver content that aligns with strategic goals. * Incorporate graphics, animations, titles, music, and sound effects to enhance video projects. * Ensure all video content is consistent with our company's brand guidelines and professional tone. * Manage and organise a library of video assets for current and future use. * Perform colour correction and audio mixing to ensure a high-quality, professional finish for all productions. * Stay current with the latest video production trends and editing software to continuously improve our video content strategy. Qualifications * Proven professional experience as a Video Editor or in a similar role, supported by a strong portfolio of work. * Expert proficiency in video editing software such as Adobe Premiere Pro, Final Cut Pro, or DaVinci Resolve. * Experience with motion graphics software like Adobe After Effects is highly desirable. * A keen eye for detail, storytelling, and visual composition. * Excellent organisational and time-management skills, with the ability to manage multiple projects simultaneously in a remote setting. * Strong communication skills and the ability to work effectively both independently and as part of a team. * Experience creating video content for B2B or industrial companies would be a significant advantage. What We Offer * A competitive hourly rate of $25 - $40 USD, dependent on experience. * A permanent, full-time position. * The flexibility of a fully remote working arrangement. * The opportunity to play a key role in the marketing strategy of a leading company in the material handling industry.

Remote Video Editor Specialist

Pantheon Ventures

<div><div>Pantheon has been at the forefront of private markets investing for more than 40 years, earning a reputation for an innovative approach to investing in secondaries, co-investments, and primary fund investments, as well as capital formation across commingled funds, evergreen vehicles and customized solutions. Our specialist investment capabilities span multiple strategies across private equity, infrastructure and real assets, and private credit. Through our collaborative and committed culture, we find new ways to solve complex problems together and deliver innovative investment opportunities across private markets. Pantheon currently manages approximately $82.3 billion in AUM across all its strategies, serving more than 750 institutional and 638 private wealth clients worldwide

For further details please visit www.pantheon.com</div><div>
Purpose of Position

The Administration &amp; Facilities, Americas team offers essential administrative support to Pantheon professionals and manages office operations for staff in New York, San Francisco, Toronto, and Chicago. The team also brings specialized expertise to ad hoc projects and, in some cases, assumes long-term responsibilities in areas such as Investor Relations, Compliance, Tax, and Human Resources. As an Administrative Assistant, you will play a crucial role in ensuring the smooth operation of our office. You will provide essential administrative support to various teams, manage schedules, and contribute to a collaborative and efficient work environment.

Key Responsibilities
<ul>
<li>Provide high-level administrative support Partners and Managing Directors as well as general administrative team support for applicable teams.</li>
<li>Manage complex Microsoft Outlook calendars including scheduling, rescheduling, prioritizing time sensitive requests, and coordinating across multiple stakeholders.</li>
<li>Arrange domestic and international travel, including hotels, ground transportation, itineraries, and last-minute adjustments.</li>
<li>Process and reconcile expense reports in accordance with firm policies and deadlines (Concur).</li>
<li>Serve as part of the reception rotation, greeting visitors, managing inbound calls, and maintaining a professional front-office environment.</li>
<li>Support in-office meeting logistics, including conference scheduling, catering, AV coordination and materials preparation.</li>
<li>Maintain organized filing systems, shared drives with strong attention to detail.</li>
<li>Provide general administrative support across the firm as required ensuring smooth day-to-day operations.</li>
<li>Participate in special projects and contribute to team initiatives as required</li>
<li>Support office management by maintaining kitchen supplies, managing the dishwasher, and ensuring a clean workspace.</li>
<li>This job description provides a general overview of the position; however, additional responsibilities may be assigned as necessary</li>
<li>This role requires an average of 4 days in the office each week</li>
<li>No Personal Assistant responsibilities</li>
</ul>
Knowledge and Experience Required
<ul>
<li>Proficient in Microsoft Outlook, Excel, Word, Docusign and Adobe Acrobat Professional</li>
<li>The individual must be extremely organized, detail-oriented, energetic, dedicated to professional excellence</li>
<li>Exceptional communication skills (oral and written)</li>
<li>Adaptability and composure in a fast-paced, high-expectation, financial services environment.</li>
<li>Ability to establish and meet deadlines, work under pressure and handle multiple priorities</li>
<li>Professional judgment and discretion in handling with confidential and sensitive information</li>
<li>Problem solving capability with the initiative to identify issues and implement practical solutions</li>
<li>Minimum 5 years&rsquo; experience in a comparable administrative role required.</li>
</ul>
Expected base salary range: $115,000-$125.000

Actual base salary is determined by a range of factors including individual experience, skills and qualifications.

In addition to the above salary, Pantheon offers a generous employee benefits package and successful candidates are eligible to receive a discretionary bonus</div><div>
This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. You may be required to perform other job-related duties as reasonably requested by your manager.

Pantheon is an Equal Opportunities employer, we are committed to building a diverse and inclusive workforce so if you're excited about this role but your past experience doesn't perfectly align we'd still encourage you to apply.</div></div>

Administrative Assistant

David Joseph & Company

<div>San Francisco, CA &middot; On-site &middot; Full-time 
Compensation: $130,000&ndash;$150,000 base (up to $300K total cash comp) + equity<h3 class="jobSectionHeader">
About the Company</h3>
A fast-growing, venture-backed AI company building the training data and evaluation infrastructure that leading frontier AI labs use to improve their models &mdash; designing high-signal datasets and running rigorous evaluations that go beyond static benchmarks. One of the fastest-growing companies in its cohort.
Founded 2025 &middot; 11&ndash;50 people &middot; Industry: AI training data &amp; model evaluation infrastructure<h3 class="jobSectionHeader">
The Role</h3>
A founding-level role at the intersection of technical execution and strategic leadership. You'll own high-impact initiatives end-to-end &mdash; from requirements through delivery &mdash; managing teams of engineers, data scientists, and ML specialists while shipping production code yourself, and interfacing directly with research teams at leading AI labs.
What you'll be doing<ul><li>
Own end-to-end technical initiatives: scoping requirements, building solutions, managing experts through delivery, and shipping code yourself when it unblocks the team.</li><li>
Design and build technical infrastructure and tooling for dataset generation, quality control, and delivery pipelines across multiple concurrent lab contracts.</li><li>
Manage and mentor teams of software engineers, data scientists, and ML specialists; set technical direction and hold the bar for execution velocity.</li><li>
Interface directly with research teams at leading AI labs to translate their needs into technical specs and ensure delivery meets their standards.</li><li>
Debug production issues live under pressure; rapidly context-switch between hands-on engineering, team leadership, and strategic problem-solving.</li><li>
Support the founding team on the highest-impact work &mdash; internal tooling, major contracts, and hiring.</li></ul>
Tech stack: Python; data pipelines, APIs, ML/AI tooling<h3 class="jobSectionHeader">
Requirements</h3><ul><li>
CS degree, engineering experience, or equivalent demonstrated ability to ship technical projects</li><li>
Manage teams of technical experts across software engineering, data science, and machine learning</li><li>
Build technical infrastructure and tooling for dataset generation, quality control, and delivery pipelines</li><li>
Drive technical and operational initiatives end-to-end: scoping requirements, building solutions, and managing technical experts</li><li>
Interface directly with engineering and research teams at leading AI labs</li><li>
Support founding team on high-priority technical projects and operational initiatives</li><li>
Proficiency in Python and production-quality code</li><li>
Experience with data pipelines, APIs, or ML/AI tooling</li><li>
Strong leadership experience and communication skills</li><li>
Ability to context-switch rapidly between technical and strategic work</li><li>
Intense work ethic, agency, and drive</li><li>
Competitive nature and track record of exceptional achievement</li><li>
Undergraduate degree from the U.S., Canada, or the U.K.</li></ul><h3 class="jobSectionHeader">
Green Flags</h3><ul><li>
Background in software engineering, ML engineering, AI research, or computer science</li><li>
Experience at top tech company (FAANG, frontier AI lab) or quantitative trading firm</li><li>
Prior startup experience or founding experience</li><li>
Willingness to work long hours and weekends when projects demand it</li></ul><h3 class="jobSectionHeader">
Red Flags</h3><ul><li>
Worked cushy tech jobs (FAANG PM, etc.) and may not be used to intense work environments.</li><li>
Struggles with ambiguity or lacks examples of owning large, complex projects.</li><li>
Only interested in remote work &mdash; role is strictly in-person.</li><li>
Can't articulate why they want to pivot into AI ops or join a startup now.</li><li>
No experience managing teams or unclear on motivating people toward execution.</li></ul><h3 class="jobSectionHeader">
Why Join</h3><ul><li>
Direct access to the founding team on their highest-priority problems</li><li>
Exposure to leading frontier AI labs; work that powers major contracts</li><li>
Up to $300K total cash comp plus meaningful equity in a fast-scaling company</li></ul><h3 class="jobSectionHeader">
Details</h3><ul><li>
Location: San Francisco, CA</li><li>
Work policy: On-site &mdash; strictly in-person</li><li>
Compensation: $130,000&ndash;$150,000 base (up to $300K total cash comp) + equity</li><li>
Visa sponsorship: None available</li><li>
Employment type: Full-time</li></ul></div>

Strategic Projects Lead - Coding

Artificial Analysis

<div>Job Description &ndash; Member of Technical Staff
Location: San Francisco (preferred), Sydney, Melbourne, Brisbane
About Artificial Analysis
Artificial Analysis is the leading independent AI benchmarking company. We support labs, engineers and enterprises to understand AI capabilities and make critical decisions about their AI strategies. We are the go-to authority for understanding AI, from AI labs and enterprises to media, investors, and policymakers. Our benchmarks don&rsquo;t just measure the cutting edge of AI, they are actively shaping the frontier.
Our benchmarks and analysis are trusted by hundreds of thousands of users and are the go-to reference for leading AI labs including OpenAI, Google, Meta, NVIDIA and Anthropic, and major publications including the Wall Street Journal, Bloomberg, the Financial Times and The Economist.
We are a team of 40+, on track to double by end of year, backed by Nat Friedman (GitHub, Meta), Daniel Gross (SSI, Meta), Andrew Ng (Google Brain, DeepLearning.ai, Amazon), Adam D&rsquo;Angelo (Quora, Poe, OpenAI), Clem Delangue (Hugging Face) and other industry leaders.
The Opportunity
Our benchmarks and analysis are what the industry turns to when they need to understand AI capabilities, from AI labs and enterprises to media, investors, and policymakers. This role puts you at the forefront of the AI Frontier &ndash; you won&rsquo;t just observe the cutting edge of AI, your work will define what cutting edge means.
We&rsquo;re hiring Members of Technical Staff to design the evaluations that set the standard for how AI is measured, produce analysis that shapes how companies and the broader industry understand AI, and work directly with the leading AI labs and enterprises who rely on our insights. You&rsquo;ll develop new benchmarking methodologies, manage relationships with some of the most important AI labs and enterprise customers in the world, and help drive the product direction of our platform. The bar for success is becoming a world expert in modern AI technologies.
This is a unique combination of product, research, technical, and client-facing work, suited to highly driven technical generalists who thrive on breadth and ownership. Many of our strongest team members come from top-tier strategy consulting backgrounds, though we hire from a range of disciplines.
You&rsquo;ll work directly with our founders and across the full team. The people who join now will have an outsized role in shaping both our products and the company itself. The coming wave of AI scaling is going to change the world in ways we don&rsquo;t yet understand - and we&rsquo;re offering a front row seat.
What You&rsquo;ll Do<ul><li>AI Benchmarking Product Development: Structure, design and execute projects to evaluate AI systems and technologies, including developing new AI evaluation methodologies and datasets that advance our benchmarking capabilities</li><li>Strategic Analysis of AI: Drive developing reports and data visualizations to communicate complex AI concepts to enterprises looking to shape their AI strategy</li><li>Partner with Leading AI Companies: Collaborate with leading AI companies to support them in benchmarking their technologies, from agentic AI applications to models to hardware. This also requires identifying opportunities to enhance our leading AI benchmarking platform and working with our developers to make it happen</li><li>Become AI-Native: Embrace an AI-native workflow, using cutting-edge AI tools to generate leverage in a fast-changing industry and maintain our competitive edge in AI benchmarking</li><li>Company Strategy: We are a startup and are looking for the future leaders of Artificial Analysis. Team members will be expected to contribute to company strategy and should expect to drive large initiatives that will support us in being the leading AI benchmarking company</li></ul>
What We&rsquo;re Looking For
You have an intense interest in AI, a genuine desire to become a world expert in the field, and strong analytical and coding skills to back it up.
We hire MTS from three backgrounds. You should clearly fit one of these profiles:
Strategy Consulting
Backgrounds include: Management Consultant, Associate, Engagement Manager, Data Scientist, or similar roles at firms like McKinsey, BCG, Bain, or equivalent. Strong preference will be given to candidates with experience within a Data Analytics division such as QuantumBlack, AI by McKinsey, BCG X or equivalent.
You know how to structure ambiguous problems, build analytical frameworks, and communicate findings to senior stakeholders. You&rsquo;re now looking to apply those skills to something deeply technical. The key differentiator: you have a genuine technical interest in AI and ability to code. You follow model releases, you have opinions on where the technology is heading, and you want to be closer to the subject matter than consulting allows.
AI and Machine Learning
Backgrounds include: ML Engineer, ML Researcher, AI Engineer, Forward Deployed Engineer, Technical PM, Solutions Engineer, Technical Pre-Sales, or similar roles at AI companies or AI-focused teams.
You have hands-on experience with modern AI systems and understand how models work at a technical level. You&rsquo;re looking for a role with more breadth and industry exposure than a pure research, engineering, or PM position, where you can combine technical depth with client-facing work and strategic analysis.
Technical Product Management
Backgrounds include: Founding Engineer, Product Manager, Technical Co-founder, Head of Product, or generalist roles at early-stage AI companies.
You&rsquo;ve built and shipped AI products in a fast-moving environment where you had to operate across research, engineering, product, and commercial work simultaneously. You understand both how AI systems work technically and how they get brought to market. You&rsquo;re looking for a role where that breadth is the job, not a side effect of being early at a small company.
Across all three profiles, we require:<ul><li>3+ years of relevant professional experience</li><li>Strong analytical and critical thinking skills</li><li>Proficiency in Python and data analysis</li><li>Genuine, demonstrable interest and knowledge of Frontier AI. We want people who have informed opinions about where AI is heading, not just people who use AI tools</li></ul>
Why Artificial Analysis?<ul><li>Shape how AI gets built: The leading AI labs track our benchmarks and use them to guide their development priorities. Your work will directly influence the direction of AI.</li><li>Become a world expert in AI: You will evaluate every major model, across every major capability, as they are released. Very few roles offer this breadth of exposure to frontier AI.</li><li>Work with the most important players in AI: You&rsquo;ll manage relationships with teams at the leading AI labs and major enterprises as a trusted, independent voice.</li><li>Join at a defining moment: We&rsquo;re 40+ people, on track to double by end of year, backed by some of the most connected investors in AI. The people who join now will shape the product, the team, and the strategy as we scale.</li><li>Competitive compensation including equity</li></ul>
1</div>

Member of Technical Staff

Ｃollective

<div>About Collective:
Collective is on a mission to redefine the way businesses-of-one work. Our technology and team of trusted advisors help members achieve financial independence by taking care of everything from business incorporation to accounting, bookkeeping, tax services, and access to a thriving community, all in one integrated platform. We believe in empowering self-employed people to enjoy the same tax savings that big companies get, so they can focus on their passion, not paperwork.
Featured in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, TechCrunch, and more. We are backed by General Catalyst, Sound Ventures, QED Investors, Google&rsquo;s Gradient Ventures, Expa, and other investors who have financed iconic companies like YouTube, Substack, Twitch, Box, Hims, Instacart, and Lyft.
About the role:
We&rsquo;re hiring an Engineering Manager to build and evolve the core product experiences that power Collective&rsquo;s member platform. This is an engineering leadership role with high ownership across Product, Design, and Operations to lead the teams to ship fast and iterate based on real customer needs. You&rsquo;ll be expected to encourage the use of modern AI tools and agent-based workflows to accelerate development, improve code quality, and unlock new product capabilities.
What you'll do:<ul><li>
 Act as a player-coach, balancing hands-on technical contribution and people leadership</li><li>
Lead, mentor, and grow IC&rsquo;s, fostering a culture of high-performance and empathy.</li><li>
Work with teams of talented engineers, product managers, and designers to deliver a robust platform.</li><li>
Define, own, and ensure the timely delivery of complex, multi-disciplinary, and highly visible engineering projects.</li><li>
Drive clarity about architecture, design, and product decisions across teams, utilizing full-stack capability (e.g., Python/Django backend, React frontend).</li><li>
Manage team processes and interface effectively with non-technical stakeholders, including Operations teams.</li><li>
Contribute to engineering-wide initiatives and drive conversations from engineering teams to executive leadership.</li></ul>
What you'll bring:<ul><li>
 8-10+ years of software engineering experience, including at least 2+ years of management experience.</li><li>
Technical depth to drive end-to-end systems ownership, including architecture, design, and data modeling.</li><li>
Demonstrated success in operating as a player-coach, maintaining hands-on technical proficiency.</li><li>
Experience managing a team that has delivered a great product with solid foundations.</li><li>
Organizational leadership experience, including experience collaborating with non-technical stakeholders and weighing tradeoffs.</li><li>
A track record of encouraging a healthy work environment that is both supportive and challenging.</li></ul>
What we offer:<ul><li>
Hybrid Work Model: Based in San Francisco with a balance of in-office and remote flexibility.</li><li>
Fresh Lunch: Provided on in-office days.</li><li>
Commuter Support: $150 monthly reimbursement for transit expenses.</li><li>
Health &amp; Wellness: $200 quarterly reimbursement to support your well-being.</li><li>
Time Off: Flexible PTO plus 14 company holidays.</li><li>
Comprehensive Coverage: 100% medical, dental, and vision for employees; 75% coverage for dependents.</li><li>
Parental Leave: 16 weeks fully paid.</li><li>
Retirement &amp; Ownership: 401k plan plus an equity package.</li><li>
Team Connection: Quarterly virtual events and an annual in-person summit.</li></ul>
Compensation Range: $220K - $260K</div>

Engineering Manager/Senior Manager

Arcade Food Theatre

<div>Everyone's building AI agents, but almost nobody gets them to production.
Building an impressive demo is easy. Building an AI agent that can securely take action inside enterprise systems is hard. The moment an agent accesses customer data, executes a workflow, or makes changes on behalf of a user, authorization, governance, and trust become the real engineering challenge.
Arcade is the MCP runtime that gives agents the power to do both seamlessly. We connect agents to the systems they act in, then give each one a permission slip and a paper trail - proof of what it's allowed to do, and a record of what it did. That's what makes AI safe to turn loose: real actions, on real systems, already shipping inside Fortune 100 companies.
The Revolution Needs You
Every AI app needs agentic &quot;tools&quot; - special functions that let AI models take real actions. Without tools, AI can only chat. With tools, AI can actually do things. We're building the definitive tools catalog and tool-calling platform that will unlock AI's true potential. Think Zapier for AI Actions. Think Auth0 for AI. Think really big.
Why This Is The Opportunity of a Lifetime<ul><li>
Traction: Real deployments with Fortune-100 customers like Morgan Stanley and Open Table</li><li>
Founder-Market Fit: Our CEO previously founded Stormpath (acquired by Okta), where he created the first Authentication API for developers. He's done this before - and this time the market is 10x bigger. Our CTO led the vector database team at Redis, shipped 100+ LLM applications, and is a contributor to LangChain and LlamaIndex. He knows this space better than anyone.</li><li>
Dream Team: We've assembled authentication, integrations, distributed systems, and AI experts from Okta, Redis, Microsoft, Splunk, Ngrok, Google, Airbyte, Disney, and HPE who've built and founded multiple successful developer platforms.</li><li>
Perfect Timing: Every enterprise is racing to put agents in production - almost none get there. The problem isn't better models, it's proving which agent can take which action, on behalf of which user, against which system. That's us.</li><li>
Massive Market : We're building critical infrastructure for the biggest technological shift of our generation. Every AI app will need what we're building.</li><li>
Backed By The Best: Our Series A round is led by SYN Ventures, with strategic investment from Morgan Stanley and Wipro. Our earlier investors have also backed Databricks, Clickhouse, MongoDB, Perplexity, Cohere, ScaleAI, Confluent, Elastic, and Firebase. They see what we see - this is going to be huge.</li></ul>
The Challenge
The number of deployed Arcade customers is growing rapidly, and after a deployment goes live, someone needs to own everything that happens next. Right now that's ad hoc. We need a leader to build our support function from zero - on a product that looks nothing like typical SaaS. To help a customer succeed, you&rsquo;ll need to understand MCP, OAuth, SSO, tool-calling, and cloud infrastructure. Nobody has been debugging agent authorization at enterprise scale long enough to write the playbook for it. That bar is why Arcade is becoming core infrastructure inside Fortune-100 companies, and it's why this role matters more here than it would anywhere else.
You'll be our first support hire and own the team&rsquo;s growth and processes. For the first several months you'll be doing the L2 support work yourself while you grow the team and build the function. That&rsquo;s how you&rsquo;ll earn the pattern recognition that makes everything you design afterward correct instead of theoretical. This will include not only helping customers, but also improving our docs, configuring agentic support &amp; automations, setting SLAs, and defining escalation paths that let the team scale sub-linearly as customers grow. Do it right and support becomes a product in its own right - fast, technical, and a direct input into what we build next. You&rsquo;ll be reporting to the Head of Product because you'll have some of the strongest signals about what we should build next and we want you sitting right inside the conversation.
What You'll Do<ul><li>
Build the support function from scratch: stand up L0 (docs), L1 (AI &amp; automations), and define the routing, SLAs, and escalation paths up to FDE (L3) and Engineering (L4).</li><li>
Own L2 support: be the human escalation point for real technical issues - Okta/SSO not working, tools not getting called correctly by the LLM, gateway and user-source configuration, auth edge cases.</li><li>
Grow and lead the team. Use your experience to scale a world-class support org that customers rave about and sets the technical bar for what a support organization looks like.</li><li>
Automate aggressively so support does not need to scale with customer count. An AI-first approach is central to how you'll work.</li><li>
Partner with FDE: take over as primary customer contact after first deployment so FDE can move to the next customer; over time, absorb &quot;standard&quot; onboarding and cluster setup - especially for marketplace (AWS/Azure) deployments to make that experience seamless.</li><li>
Close the loop with Product and Engineering: turn recurring tickets and friction into prioritization signal and product fixes.</li></ul>
Required Skills<ul><li>
You've built or led a support team for a technical, B2B product.</li><li>
Strong technical fluency in infrastructure and auth - OAuth, SSO/SAML, APIs and tool-calling, cloud deployment concepts. You can debug alongside a customer, not just triage.</li><li>
A player-coach mindset: energized by doing hands-on support with customers and building the process behind it.</li><li>
Track record designing SLAs, ticket routing, and escalation in a way that balances customer empathy with business reality.</li><li>
Background in developer, infrastructure, or auth products, and the MCP/AI-agents ecosystem.</li><li>
AI-pilled: you reach for AI and automation to move fast and keep the customer experience quick.</li></ul>
Bonus Points<ul><li>
Experience supporting self-hosted enterprise customers.</li><li>
Hands-on with modern support tooling like Pylon.</li><li>
Experience with cloud marketplace deployments (AWS/Azure).</li><li>
San Francisco based (or open to relocating).</li></ul>
Join The Movement
We're not just building a product - we're leading a movement to transform AI from just chatbots to agents that can take actions against real systems. This is your chance to be at the forefront of that revolution.
If you want to look back in 5 years and say, &quot;I helped build that&quot;, then we want to talk to you. Ready to make AI actually useful? Apply now!
Compensation Range: $205K - $250K</div>

Head of Support Engineering

Explore 91+ Technical support specialist in San Francisco this August. Find roles across top companies and apply now to boost your career.