it & scholars support technician Jobs in San Francisco

it & scholars support technician

customer support manager Jobs in San Francisco

customer support manager

technical support specialist

SEO (Sponsors for Educational Opportunity)

<div>Title: IT &amp; Scholars Support Technician

Department: Information Technology

Report to: Director - Information Technology

Compensation: $30.82 - $36.30/Hour

FLSA: Non-Exempt

Location/Hours:

This is a full-time position with a hybrid schedule requiring in-person work three days a week (including required Saturdays). The typical weekly schedule is as follows:
<ul><li>Fall Term: Tuesday through Saturday (3x a month); Monday through Friday (1x month).
<ul><li>Spring Term: Tuesday through Saturday (3x a month); Monday through Friday (1x month).</li>
<li>Summer Term: Monday through Friday.</li>
<li>In-person attendance is required for all Saturday programming dates.</li>
<li>Two weeks of in-person attendance will be required during our 2025 College Application Bootcamp programming from July 21-August 1.</li>
</ul></li><li>Upon hire, all candidates must be within commutable distance of SEO's offices at Three Embarcadero Center Promenade Level, Suite P-1 San Francisco, CA 94111.</li>
<li>Work requires local travel beyond the office for Saturday programming at the following locations (subject to change):
<ul><li>UC Law San Francisco, 200 McAllister St, San Francisco, CA 94102.</li>
<li>Berkeley City College, 2050 Center St, Berkeley, CA 94704.</li>
</ul>
</li></ul>ABOUT SEO

Founded in 1963 during the Civil Rights Movement, SEO closes educational and career opportunity gaps for 7,000 ambitious young people annually.

POSITION OVERVIEW

We are seeking a compassionate, adaptable IT support professional with a proven track record in documentation, communication, and attention to detail. You enjoy solving technical challenges, supporting users of all skill levels (especially high school students), and explaining technology in clear, accessible language. You thrive in dynamic environments, are comfortable saying &quot;I don't know, but I'll find out,&quot; and take pride in making technology run smoothly to support an organization's mission.
<ul>
<li>Provide in-person and remote IT support for SEO staff, high school scholars, and part-time instructors using tools like Zoom, Gmail, Brightspace, and other educational technologies.</li>
<li>Support Saturday Programming in-person with IT, AV, Wi-Fi, and Chromebook troubleshooting.</li>
<li>Manage IT equipment rentals and loaners for both weekday and weekend programs.</li>
<li>Own IT support issues from start to finish, documenting solutions in tickets and knowledge articles.</li>
<li>Maintain high standards of customer service, focusing on fast response and high first-touch resolution.</li>
<li>Build and maintain an IT knowledge base with articles on core tools and standard operations (e.g., VPN, password resets, Chromebook setup).</li>
<li>Collaborate with the Director of IT Operations to recommend improvements to the technical tool suite.</li>
<li>Serve as an adult presence on campus, supporting program operations, student supervision, attendance, and special activities.</li>
<li>The scope of work includes:</li>
<li>Help Desk: Okta, password resets, MFA, Zoom, G-Suite, Zendesk, Robin Conference Booking.</li>
<li>Hardware: Troubleshooting workstations, laptops, printers, Zoom Rooms, monitors, AV equipment.</li>
<li>Instructor Support: Projection, dongles, Wi-Fi/Mi-Fi, Chromebook distribution.</li>
<li>Onboarding: Application training, account setup (Okta, Outlook, Zoom, Nitro, Box, Monday, Robin), laptop configuration, printer setup, equipment distribution.</li>
<li>Student Support: Brightspace admin, course enrollments, Chromebook and MiFi support, onboarding for Gmail/Zoom/EdTech.</li>
<li>Staff Support: Microphone setup, projection, dongles, personal device AV issues.</li>
<li>Office Management: Workstation reconfiguration, equipment moves, cable management.</li>
<li>Network: Server room, AV equipment, upgrades/testing with NY office.</li>
<li>Account Management: Okta/AD account creation, license assignment.</li>
<li>General: Classroom troubleshooting, equipment distribution, attendance support, student supervision.</li>
<li>Year-round duties include office IT support, AV, server room management, onboarding/offboarding, laptop configuration, and Saturday Academy support.</li>
<li>Seasonal projects: Chromebook setup/distribution, instructor onboarding, special events (e.g., graduations, mentor sessions), and summer intern support.</li>
<li>Non-IT support: Lunch and hallway supervision, attendance, equipment organization, supporting student well-being.</li>
</ul>
QUALIFICATIONS
<ul>
<li>Associate's degree in technology or related field preferred.</li>
<li>3-5 years of IT support/troubleshooting experience.</li>
<li>Experience with Okta, VMWare, Active Directory, Google Workspace, Zendesk, or O365 is a plus.</li>
<li>Experience with virtual classroom or instructional technologies is a plus.</li>
</ul>
 COMPETENCIES &amp; SKILLS
<ul>
<li>Excellent problem-solving, documentation, and communication skills.</li>
<li>Ability to explain technical concepts to non-technical users.</li>
<li>Strong interpersonal, task management, and customer service skills.</li>
</ul>
COMPENSATION &amp; BENEFITS

SEO offers a competitive compensation package and comprehensive benefits plan including low-cost health, vision, and dental options, a generous holiday schedule and PTO policies, disability coverage, fully paid time off for new parents, and employer contributions to health reimbursement and retirement accounts. We are constantly working to improve our benefits each year based on the needs of our employees. We value wellness and strive to put people first and foremost.

The compensation listed in this posting reflects what SEO believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and SEO reserves the right to modify this pay range at any time.

EEOC POLICY

At SEO we are committed to cultivating a team that embodies the backgrounds and experiences of the constituencies we serve and the communities we live in, and a workplace that reflects the impact we make in the world. Candidates from all communities &ndash; including people of color, women, members of the LGBTQIA+ Community, veterans, and people with disabilities &ndash; are strongly encouraged to apply.

Equal Employment Opportunity is not just the law, it is our commitment.

Sponsors for Educational Opportunity is an Equal Opportunity/Affirmative Action Employer &ndash; M/F/D/V. We will consider all qualified applicants for employment regardless of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other legally protected status.

If you need accommodation while applying for a role with SEO, due to a disability, please email SEO Talent.

THE ORGANIZATION

Established in 1963 by Michael Osheowitz, SEO (Sponsors for Educational Opportunity) is an educational non-profit founded on the belief that talent is everywhere; but opportunity is not. Our programs are designed to educate, train, mentor, and amplify the voices of our participants to give them a seat at the table &ndash; every table. We propel human potential.

SEO is an innovator in education, mentorship, and creating educational career opportunities that maximize the full potential of our participants. Each year SEO serves 7,000+ participants nationally, and the organization is widely recognized for developing best-in-class programs with exceptional results.

Not every SEO participant is on the same journey, but all are hungry for opportunity and SEO creates an ecosystem of excellence. Learn more about SEO's programs here: https://www.seo-usa.org/our-programs/.</div>

IT & Scholars Support Technician

SEO Scholars

Title: IT & Scholars Support Technician
 
Department: Information Technology
 
Report to: Director - Information Technology
 
Compensation: $30.82 - $36.30/Hour
 
FLSA: Non-Exempt
 
Location/Hours: 
This is a full-time position with a hybrid schedule requiring in-person work three days a week (including required Saturdays). The typical weekly schedule is as follows:
 
Fall Term: Tuesday through Saturday (3x a month); Monday through Friday (1x month).
 Spring Term: Tuesday through Saturday (3x a month); Monday through Friday (1x month).
 Summer Term: Monday through Friday.
 In-person attendance is required for all Saturday programming dates.
 Two weeks of in-person attendance will be required during our 2025 College Application Bootcamp programming from July 21-August 1.
 Upon hire, all candidates must be within commutable distance of SEO’s offices at Three Embarcadero Center Promenade Level, Suite P-1 San Francisco, CA 94111.
 Work requires local travel beyond the office for Saturday programming at the following locations (subject to change):
 UC Law San Francisco, 200 McAllister St, San Francisco, CA 94102.
 Berkeley City College, 2050 Center St, Berkeley, CA 94704.
 
ABOUT SEO
 
Founded in 1963 during the Civil Rights Movement, SEO closes educational and career opportunity gaps for 7,000 ambitious young people annually.
 
POSITION OVERVIEW
 
We are seeking a compassionate, adaptable IT support professional with a proven track record in documentation, communication, and attention to detail. You enjoy solving technical challenges, supporting users of all skill levels (especially high school students), and explaining technology in clear, accessible language. You thrive in dynamic environments, are comfortable saying “I don’t know, but I’ll find out,” and take pride in making technology run smoothly to support an organization’s mission.
 
Provide in-person and remote IT support for SEO staff, high school scholars, and part-time instructors using tools like Zoom, Gmail, Brightspace, and other educational technologies.
 Support Saturday Programming in-person with IT, AV, Wi-Fi, and Chromebook troubleshooting.
 Manage IT equipment rentals and loaners for both weekday and weekend programs.
 Own IT support issues from start to finish, documenting solutions in tickets and knowledge articles.
 Maintain high standards of customer service, focusing on fast response and high first-touch resolution.
 Build and maintain an IT knowledge base with articles on core tools and standard operations (e.g., VPN, password resets, Chromebook setup).
 Collaborate with the Director of IT Operations to recommend improvements to the technical tool suite.
 Serve as an adult presence on campus, supporting program operations, student supervision, attendance, and special activities.
 
The scope of work includes: 
Help Desk: Okta, password resets, MFA, Zoom, G-Suite, Zendesk, Robin Conference Booking.
 Hardware: Troubleshooting workstations, laptops, printers, Zoom Rooms, monitors, AV equipment.
 Instructor Support: Projection, dongles, Wi-Fi/Mi-Fi, Chromebook distribution.
 Onboarding: Application training, account setup (Okta, Outlook, Zoom, Nitro, Box, Monday, Robin), laptop configuration, printer setup, equipment distribution.
 Student Support: Brightspace admin, course enrollments, Chromebook and MiFi support, onboarding for Gmail/Zoom/EdTech.
 Staff Support: Microphone setup, projection, dongles, personal device AV issues.
 Office Management: Workstation reconfiguration, equipment moves, cable management.
 Network: Server room, AV equipment, upgrades/testing with NY office.
 Account Management: Okta/AD account creation, license assignment.
 General: Classroom troubleshooting, equipment distribution, attendance support, student supervision.
 Year-round duties include office IT support, AV, server room management, onboarding/offboarding, laptop configuration, and Saturday Academy support.
 Seasonal projects: Chromebook setup/distribution, instructor onboarding, special events (e.g., graduations, mentor sessions), and summer intern support.
 Non-IT support: Lunch and hallway supervision, attendance, equipment organization, supporting student well-being.
 
QUALIFICATIONS
 
Associate’s degree in technology or related field preferred.
 3-5 years of IT support/troubleshooting experience.
 Experience with Okta, VMWare, Active Directory, Google Workspace, Zendesk, or O365 is a plus.
 Experience with virtual classroom or instructional technologies is a plus.
 
COMPETENCIES & SKILLS
 
Excellent problem-solving, documentation, and communication skills.
 Ability to explain technical concepts to non-technical users.
 Strong interpersonal, task management, and customer service skills.
 
COMPENSATION & BENEFITS
 
SEO offers a competitive compensation package and comprehensive benefits plan including low-cost health, vision, and dental options, a generous holiday schedule and PTO policies, disability coverage, fully paid time off for new parents, and employer contributions to health reimbursement and retirement accounts. We are constantly working to improve our benefits each year based on the needs of our employees. We value wellness and strive to put people first and foremost.
 
The compensation listed in this posting reflects what SEO believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and SEO reserves the right to modify this pay range at any time.
 
EEOC POLICY
 
At SEO we are committed to cultivating a team that embodies the backgrounds and experiences of the constituencies we serve and the communities we live in, and a workplace that reflects the impact we make in the world. Candidates from all communities – including people of color, women, members of the LGBTQIA+ Community, veterans, and people with disabilities – are strongly encouraged to apply.
 
Equal Employment Opportunity is not just the law, it is our commitment.
 
Sponsors for Educational Opportunity is an Equal Opportunity/Affirmative Action Employer – M/F/D/V. We will consider all qualified applicants for employment regardless of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other legally protected status.
 
If you need accommodation while applying for a role with SEO, due to a disability, please email SEO Talent.
 
THE ORGANIZATION
 
Established in 1963 by Michael Osheowitz, SEO (Sponsors for Educational Opportunity) is an educational non-profit founded on the belief that talent is everywhere; but opportunity is not. Our programs are designed to educate, train, mentor, and amplify the voices of our participants to give them a seat at the table – every table. We propel human potential.
 
SEO is an innovator in education, mentorship, and creating educational career opportunities that maximize the full potential of our participants. Each year SEO serves 7,000+ participants nationally, and the organization is widely recognized for developing best-in-class programs with exceptional results.
 
Not every SEO participant is on the same journey, but all are hungry for opportunity and SEO creates an ecosystem of excellence. Learn more about SEO's programs here: https://www.seo-usa.org/our-programs/.

Braze

<div>
 At Braze, we have found our people. We&rsquo;re a genuinely approachable, exceptionally kind, and intensely passionate crew.
 
 
 We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity &ndash; inside and outside our organization.
 
 
 To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
 
 
 Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
 
 
 If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can&rsquo;t wait to meet you.
 
 
 
 What You'll Do
 
 
 
 As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform.
 
 
 Your focus will be to drive value, retention, and adoption of Braze&rsquo;s product through the customer lifecycle, acting as the technical counterpart between Braze and your client&rsquo;s product and engineering team. You will be responsible for understanding your customer's needs and proactively driving forward technical initiatives that help your customers achieve their business goals.
 
 
 You&rsquo;ll manage a portfolio of named accounts, typically in the Enterprise and Strategic classification of accounts, a tier of customers with enterprise organizational structures and architectures, posing unique geographical, scale, and complexity challenges.
 
 
 This is an opportunity to bring your experience as a product and implementation expert, business analyst, problem solver, and customer success professional along with a high level of product and technical competence, delivering high-impact engagements that drive tangible outcomes for some of Braze&rsquo;s most advanced customers.
 
 
 <ul>
 <li>
 You&rsquo;ll be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity
 </li>
 <li>
 Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsells
 </li>
 <li>
 Facilitate conversations regarding the customers&rsquo; desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture
 </li>
 <li>
 Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle
 </li>
 <li>
 Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education
 </li>
 <li>
 Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management
 </li>
 <li>
 Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers&rsquo; unique requirements to Braze&rsquo;s Product team
 
 
 </li>
 </ul>
 
 
 WHO YOU ARE
 
 
 
 
 <ul>
 <li>
 3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts
 </li>
 <li>
 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
 </li>
 <li>
 You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
 </li>
 <li>
 You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems
 </li>
 <li>
 You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment
 </li>
 <li>
 You may have bilingual skills beyond English that facilitate us talking with our global customer base in their native language. Please note that this is not a requirement for the role but something that we welcome in our team
 
 
 </li>
 </ul>
 For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $76,800 and $109,600/year with an expected On Target Earnings (OTE) between $85,300 and $121,800/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
 
 
 
 What We Offer
 
 
 
 Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment.
 
 
 
 Benefits
 
 
 
 From offering comprehensive benefits to fostering hybrid ways of working, we&rsquo;ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
 
 
 <ul>
 <li>
 Competitive compensation that may include equity
 </li>
 <li>
 Retirement and Employee Stock Purchase Plans
 </li>
 <li>
 Flexible paid time off
 </li>
 <li>
 Comprehensive benefit plans covering medical, dental, vision, life, and disability
 </li>
 <li>
 Family services that include fertility benefits and equal paid parental leave
 </li>
 <li>
 Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
 </li>
 <li>
 A curated in-office employee experience, designed to foster community, team connections, and innovation
 </li>
 <li>
 Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
 </li>
 <li>
 Employee Resource Groups that provide supportive communities within Braze
 </li>
 <li>
 Collaborative, transparent, and fun culture recognized as a Great Place to Work&reg;
 
 
 </li>
 </ul>
 
 About Braze
 
 
 
 Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.&trade; Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI&trade; allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
 
 
 The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 &ldquo;Best of Marketing and Digital Advertising Software Product&rdquo; in 2025.
 
 
 Braze was also named a 2025 Best Companies To Work For by U.S. News &amp; World Report, a 2025 America&rsquo;s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology&trade; by Great Place To Work&reg;, among other accolades. Braze is also proudly certified as a Great Place to Work&reg; in the U.S., the UK, Australia, and Singapore.
 
 
 The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, S&atilde;o Paulo, Singapore, Seoul, Sydney and Tokyo.
 
 
 
 BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
 
 
 
 At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
 
 
 Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience &ndash; regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you .
 
 
 We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we&rsquo;d love to meet you.
 
 
 Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
</div>

Technical Account Manager

MENTAL HEALTH ASSOCIATION OF SAN FRANCISCO

<div>POSITION OVERVIEW 
 
MHASF&rsquo;s Tech@Hand program provides access to technology to increase digital skills and access to mental health care and support for mental health consumers in San Francisco with a focus on transition aged youth (TAY) ages 18 to 26 and socially isolated transgender adults. The Tech@Hand IT Coordinator plays a critical role in supporting our Tech@Hand program participants in using a laptop or iPad, navigating online platforms, and acquiring the technical skills needed to successfully engage in job searches, online learning, and other digital literacy activities. The IT Coordinator works in collaboration with the Tech@Hand Digital Peer Navigators (DPN) and the Tech@Hand Program Coordinator. The IT Program Coordinator is responsible for the initial set-up and ongoing maintenance of MHASF&rsquo;s computer lab and supports the DPNs with providing individualized support to Tech@Hand program participants to create connections to devices, internet, resource navigation, and digital mental health support through compassionate, participant-centered, peer learning experiences. The Tech@Hand IT Coordinator is also available to provide general support to MHASF&rsquo;s IT team.
 
 
This position is currently funded until June 30, 2026. 
RESPONSIBILITES<ul><li>
Initial set-up of the Tech@Hand computer lab</li><li>
Ongoing maintenance of the computer lab&rsquo;s technology devices</li><li>
In collaboration with DPN&rsquo;s, support program participants with navigating online platforms and acquiring technology skills</li><li>
Provide general support to MHASF&rsquo;s IT team 
 
As job descriptions cannot be exhaustive, the above list of responsibilities is intended to provide a general overview of duties to be assigned and in no way is a comprehensive list of position duties and responsibilities.
</li></ul>QUALIFICATIONS<ul><li>
Bachelor&rsquo;s degree in Information Technology or related field or 2 years of professional work experience in the IT field</li><li>
Familiarity with digital literacy programs</li><li>
Experience with computer set-up and hardware</li><li>
Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users in a patient and supportive manner</li><li>
Proficiency in common computer applications, including Microsoft Office, Google Suite, and popular video conferencing platforms</li><li>
Ability to troubleshoot technical issues and support participants in finding solutions to digital access challenges</li><li>
Experience working with diverse populations, including low-income individuals, people with disabilities, and individuals with varying levels of education and technical expertise</li><li>
Professional computer skills including software knowledge in Office 365, the iOS and Android operating systems and other web-based collaboration/communication tools (e.g., Slack)</li><li>
Personal lived experience with mental health challenges and recovery</li><li>
Commitment to upholding the mission and values of MHASF</li></ul></div>

Tech@Hand IT Coordinator

Finch

<div>
 
 About Finch
 
 
 
 We are on a mission to revolutionize employment by building the infrastructure that powers every facet of work . To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.
 
 
 Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more.
 
 
 
 About Our Team
 
 
 
 We're a team of problem solvers who aren&rsquo;t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities.
 
 
 We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out&mdash;and set you apart&mdash;especially if your career has taken some extraordinary twists and turns.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 What You Will Do
 </li>
 <li>
 Identify operational solutions to address product or UX bottlenecks
 </li>
 <li>
 Act as the first line of defense for our employers&rsquo; technical inquiries for Finch&rsquo;s Assisted products, providing reactive support, troubleshooting issues, and offering best practices
 </li>
 <li>
 Build and maintain core security procedures and policies to ensure continual operational compliance
 </li>
 <li>
 Ensure we're processing workflows for our customers within established service level agreements (SLAs)
 </li>
 <li>
 Collaborate with engineers and product managers to understand the product roadmap and the underlying operational requirements to reach key deadlines
 </li>
 <li>
 Independently manage and set clear deadlines for multiple simultaneous projects
 </li>
 <li>
 Set a high bar for execution, both in terms of quality and speed.
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 1 - 4 years of experience in business operations, product operations, technical support, strategy, or compliance at a financial, tech, or fintech company
 </li>
 <li>
 Proven experience handling structured data (Excel, CSV, JSON, etc.)
 </li>
 <li>
 Strong demonstrated ability to manage multiple projects simultaneously in an organized manner
 </li>
 <li>
 Deep curiosity of the process to abstract away operational complexity to deliver a streamlined customer UX
 </li>
 <li>
 Desire to collaborate across the team to ensure a clear alignment of internal operations with product deadlines
 </li>
 <li>
 Willingness to take on mission-critical projects and actively communicate challenges and outcomes as they arise
 </li>
 <li>
 Ability to clearly document processes so they can be optimized over time
 </li>
 <li>
 Comfortable coordinating with multiple parties and building relationships both internally and externally
 </li>
 <li>
 Strong written communication skills
 
 
 </li>
 </ul>
 
 Nice To Have
 
 
 
 <ul>
 <li>
 Experience working with payroll, HR systems, or security compliance
 </li>
 <li>
 Experience in a technical support or product operations role, preferably with an API-based or hyper-process oriented solution
 
 
 </li>
 </ul>
 $79,000 - $86,000 a year
 
 
 Finch&rsquo;s compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We want all full time employees to be invested in Finch and to be able to take advantage of that investment, so our equity grants include a 10-year exercise window. We also offer exceptional benefits, and, for applicable roles, commissions plans. Our minimum cash compensation range for this role is:
 
 
 $79,000 - $86,000
 
 
 Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.
 
 
 This is a hybrid role requiring two days per week onsite in either our San Francisco or NYC office.
 
 
 Finch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
 
 
 Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
</div>

Product Operations Generalist

Ricoh

<div>Job Title: Legal Senior On-Site Service Specialist
<div>Summary: Join our dynamic team as a Legal Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support in a legal office environment. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. This role also embodies the spirit of hospitality&mdash;serving as a welcoming presence at the front desk, creating a professional and inviting atmosphere for clients, guests, and staff. Your ability to anticipate needs, deliver personalized service, and maintain a polished demeanor will be key to elevating the overall experience.
</div>A key aspect of this role is the ability to provide consistent coverage for the firm receptionist when needed. This includes managing conference room scheduling requests, placing catering orders, and warmly greeting guests who arrive at the office. Dependability and professionalism in these duties are essential to maintaining the firm&rsquo;s high standards of hospitality and operational flow.
Roles and Responsibilities:
Legal Environment Responsibilities:
<ul><li>Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.
</li><li>Familiarity with legal technologies and software (e.g., document management systems, cost recovery, and charge back systems like Copitrak/Equitrac).
</li><li>Knowledge of legal records management processes and legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).
</li><li>Reception coverage
</li><li>Knowledge of court systems and proper delivery of items and documents within the court system.
</li><li>Assist with scheduling needed equipment, labor, and supplies for offsite trials.
</li></ul>General Responsibilities:
<ul><li>Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.
</li><li>Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.
</li><li>Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
</li><li>Maintain meticulous records, manage inventory, and calculate charges for services rendered.
</li><li>Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
</li><li>Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
</li><li>Provide front desk coverage, greet visitors with professionalism and warmth, and manage guest check-in procedures.
</li><li>Coordinate hospitality services including beverage setup, catering requests, and meeting room readiness.
</li><li>Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.
</li><li>Handle time-sensitive documents that are confidential in nature.
</li><li>Provide professional-level support to executive-level end users, including legal assistants, firm administration, project managers, paralegals, associates, and partners.
</li><li>Maintain logs for billing and assist in calculating charges for work performed.
</li><li>Distribute incoming mail and packages, office supplies, and fax transmissions.
</li><li>Deliver completed reproduction work to designated delivery areas, which may include travel between office locations.
</li><li>Perform shipping and receiving duties and filing duties such as purging and archiving old documents.
</li><li>Perform scanning, file conversion, file naming, and encryption tasks.
</li><li>Perform FTP (File Transfer Protocol) for printing and manage Table of Contents for electronic files.
</li><li>Perform Optical Character Recognition (OCR) tasks and file formatting for printing in Microsoft Office Suite and Adobe Acrobat Pro.
</li><li>Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.
</li><li>Maintain daily meter and service logs, stock and organize convenience copier areas, and manage firm conference and meeting rooms.
</li><li>Assist facilities with box moves, office moves, occupant moves, and light maintenance duties.
</li>Perform occasional cleaning duties 
<li>
</li></ul><div></div>Qualifications Must Have:
<ul><li>High school diploma or GED, coupled with a minimum of one year of relevant work experience.
</li><li>Proficiency in basic computer skills, including MS Office Suite.
</li><li>Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.
</li></ul>Qualifications Nice to Have:
<ul><li>Previous experience in copy jobs or related fields.
</li><li>Basic knowledge of electronics and copier equipment repair.
</li>Valid driver's license with minimum auto insurance coverage. 
<li>
</li></ul><div></div>Knowledge, Skills, and Abilities:
<ul><li>Working knowledge of copier and related equipment preferred.
</li><li>Ability to utilize a mixture of hardware and software for functions such as cost recovery, document management, and advanced workflow.
</li><li>Knowledge of shipping/receiving procedures and basic electronics preferred.
</li><li>Ability to work independently and flexibly to complete projects.
</li><li>Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information.
</li><li>Excellent customer relations and verbal communication skills.
</li>Professional demeanor and a service-oriented mindset, with a focus on hospitality and client engagement. 
<li>
</li></ul><div></div>Working Conditions, Mental and Physical Demands:
<ul><li>Frequent exposure to copier/fax machine noise, toner, and changes in room temperature.
</li><li>Exposure to various weather conditions when walking between buildings and potential for injuries or accidents.
</li><li>Dealing with tight deadlines and quick turnaround times imposes high stress levels.
</li><li>Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing or pulling machines on wheels weighing up to 400 lbs.
</li>Daily telephone/in-person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel. 
<li>
</li></ul><div></div>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.</div>

Reception & Administrative Assistant

UC San Francisco Academic

<div><div><h3 class="jobSectionHeader">Application Window</h3>
</div><div>Open date: December 23, 2025
</div><div>Next review date: Wednesday, Jan 7, 2026 at 11:59pm (Pacific Time) 
Apply by this date to ensure full consideration by the committee.
</div><div>Final date: Wednesday, Jun 23, 2027 at 11:59pm (Pacific Time) 
Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled.
</div><h3 class="jobSectionHeader">Position description</h3>
<div><div>Feinberg Lab - Associate/Full Specialist Position
The Feinberg lab is seeking an Associate/Full Specialist to join our group and contribute to new and ongoing projects. Our lab focuses on sensorimotor integration in mice. The candidate will be expected to assist graduate students and postdoctoral fellows in performing behavioral experiments in mice. Responsibilities may include performing stereotaxic surgeries to deliver viruses and drugs to specific anatomic sites in the mouse brain; performing two-photon calcium imaging in the brains of awake, behaving mice; performing immunostaining of brain slices to characterize gene expression in the nervous system; running behavioral assays in conjunction with optogenetics or in vivo calcium imaging; genotyping and mouse colony maintenance and perform other duties as assigned.
An exceptional candidate will lead their own independent project, develop new ideas, and be familiar with the literature, where appropriate. Additionally, the specialist will be expected to assist with managing day-to-day lab operations, and perform general lab duties and be a positive lab citizen.
Required Qualifications:
<ul><li>For an Associate Specialist position - Master&rsquo;s degree (or equivalent degree) or five to ten years of experience in the relevant specialization</li>
<li>For a Full Specialist position- Terminal degree (or equivalent degree) or ten or more years of experience in the relevant specialization</li>
<li>Excellent organizational and interpersonal communication skills (verbal and written)</li>
<li>Willingness and ability to learn new methods and skills for changing research priorities.</li>
<li>Ability to work independently and as a member of a research team.</li>
<li>Ability to prioritize tasks, coordinate work tasks with others, and meet multiple deadlines</li>
</ul>
Preferred Qualifications:
<ul><li>Prior experience in handling mice and stereotaxic procedures</li>
<li>Prior experience in analyzing experimental data in MATLAB and/or Python.</li>
</ul>
See Table 24B for the salary range for this position. A reasonable estimate for this position is $75,600-$194,800.
Please apply online at https://aprecruit.ucsf.edu/JPF05910 with a CV and contact information for two references. Applicant materials must list current and/or pending qualifications upon submission. The selected candidate must meet all of the qualifications at the time of hire.
</div></div>
<h3 class="jobSectionHeader">Application Requirements</h3>
<div><div>Document requirements
<ul><li><div>Curriculum Vitae - CV must clearly list current and/or pending qualifications (e.g. board eligibility/certification, medical licensure, etc.).
</div></li><li><div>Cover Letter (Optional)
</div></li></ul>
</div><div><div>Reference requirements</div><ul><li>
2 required (contact information only)</li></ul></div>
</div><h3 class="jobSectionHeader">About UC San Francisco</h3>
<div>
<div>As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
UCSF is committed to welcoming and serving all people, honoring the dignity of every individual without preference or prejudice, in support of its public mission and in alignment with our PRIDE values and Principles of Community.
<div>As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct. 
<ul><li>&ldquo;Misconduct&rdquo; means any violation of the policies or laws governing conduct at the applicant&rsquo;s previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer.</li><li>UC Sexual Violence and Sexual Harassment Policy</li><li>UC Anti-Discrimination Policy</li><li>APM - 035: Affirmative Action and Nondiscrimination in Employment
</li></ul></div></div></div><h3 class="jobSectionHeader">Job location</h3>
<div>San Francisco, CA</div></div>

Feinberg Lab - Associate/Full Specialist Position

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