client support specialist Jobs in San Francisco

client support specialist

desktop support technician Jobs in San Francisco

desktop support technician

head of support engineering Jobs in San Francisco

head of support engineering

help desk / it support specialist Jobs in San Francisco

help desk / it support specialist

installations specialist Jobs in San Francisco

installations specialist

technical support specialist

Luminary 

<div>We are looking for a dynamic client support specialist to join our company. In this role, you will be required to attend to all customer queries, comments, and requests via phone or email. You'll also be helping clients set up their products and walking them through its features.</div><div> </div><div>Client Support Specialist Responsibilities:</div><div>Responding to customer queries, complaints, and requests via phone, email, or chat.</div><div>Assisting customers with product setup and resolving any technical issues they might experience.</div><div>Informing customers about specialized product functionalities and features.</div><div>Following up with customers to ensure that reported technical difficulties have been resolved.</div><div>Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.</div><div>Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.</div><div>Analyzing customer feedback and advising management on areas of improvement.</div><div>Maintaining client accounts and updating billing information as needed.</div>

Client support specialist

Zones

<div>Description 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
Term: 3+ months
Location: 100% onsite in San Francisco
Pay: Up to $45.00
Hours: Day shift - Mon-TH 32 hours 
What you will do as the Desktop Support Technician:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.<ul><li>
Onsite support &amp; incident management: walk-up support, ticket triage and hygiene, escalation coordination.</li><li>
Meeting room / AV readiness: room checks, basic fixes (e.g., cables), escalation to McKinsey ITSA/vendor where required.</li><li>
Asset lifecycle logistics: receiving, boxing/returns, shipping labels, inventory spot checks, accessory stocking activities as defined.</li><li>
Structured cabling, access point installs, network infrastructure projects, or other building infrastructure work.</li></ul> 
What you will bring to the team:
5+ years experience with the following:<ul><li>
Meeting room maintenance and pre-checks</li><li>
Over-the-counter IT support</li><li>
Office technical maintenance</li><li>
Shipping and receiving</li><li>
Stock management</li><li>
Tier 1 and 2 IT Service Desk Support</li><li>
Network Cabling
</li></ul>Zones offers a comprehensive Benefits package
 
 
While we&rsquo;re committed to providing top-tier solutions, we&rsquo;re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. 
 
At Zones, work is more than a job &ndash;with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you&rsquo;re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! 
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. 
Zones participates in E-Verify. E-Verify is a system that compares information from a team member&rsquo;s Form I-9 to federal records to confirm their eligibility to work in the United States.</div>

Desktop Support Technician

Cognizant

About the role
 As a Technical Consultant, you will make an impact by designing, developing, and implementing ServiceNow solutions that help clients modernize their operations and achieve their business objectives. You will be a valued member of the ServiceNow delivery team and work collaboratively with project managers, technical consultants, business analysts, and customer stakeholders to deliver high-quality platform solutions.
 In this role, you will contribute across the full project lifecycle, including requirements analysis, platform configuration, solution development, integrations, testing, and deployment. Depending on experience level, you may also mentor team members, lead technical workstreams, and help uphold development standards and best practices across project teams.
 
In this role, you will: 
Design, develop, configure, and support ServiceNow applications, workflows, and platform capabilities that align with client business requirements.
 Build and maintain integrations between ServiceNow and third-party systems using web services, APIs, and development best practices.
 Collaborate with project teams and customer stakeholders to analyze requirements, identify risks, resolve technical issues, and deliver successful solutions.
 Produce and maintain technical documentation, support testing activities, and ensure all deliverables meet established quality standards.
 Contribute to project delivery by providing status updates, supporting solution design activities, and continuously improving development practices and technical assets.
 Technical Consultant II: Mentor and guide less experienced team members, review technical deliverables, and take ownership of more complex solution development activities with minimal supervision.
 Work model
 We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the Americas region. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
 The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
 
What you need to have to be considered
 Bachelor’s degree or equivalent qualification in Software Engineering, Computer Science, Electronic Engineering, Information Technology, or a related technical discipline.
 2+ years of ServiceNow platform development and configuration experience with demonstrated project success.
 1+ year of experience in software development, consulting, service management, or a related technical field.
 ServiceNow Certified System Administrator (CSA) certification.
 Hands-on experience developing solutions using JavaScript, HTML, CSS, and modern web technologies.
 Experience building integrations between ServiceNow and external systems using REST APIs and web services.
 Knowledge of software development lifecycle (SDLC) practices and Agile delivery methodologies.
 Experience troubleshooting, debugging, testing, and supporting enterprise applications.
 Strong communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
 Ability to manage priorities, work independently, and deliver high-quality results in a collaborative environment.
 These will help you stand out
 Experience with ServiceNow ITSM, ITAM, CMDB, SACM, or other ServiceNow product suites.
 Proven experience in an additional ServiceNow product line beyond System Administrator foundations.
 Knowledge of ITIL processes and service management best practices.
 Experience supporting enterprise-scale ServiceNow implementations and integrations.
 Strong documentation, solution design, and technical analysis capabilities.
 Experience reviewing code, test plans, and technical deliverables.
 Technical Consultant II: Demonstrated experience mentoring junior consultants and providing technical leadership within project teams.
 Proven ability to identify opportunities for process improvement and contribute to delivery best practices.
 Applicants will be accepted till 08/30/2026
 Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
 <ul>
<li>Please note, this role is not able to offer visa transfer or sponsorship now or in the future*</li>
</ul>
The annual salary for this position will be in the range of $108K - $125K depending on experience and other qualifications of the successful candidate
 This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
 Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
 Medical/Dental/Vision/Life Insurance
 Paid holidays plus Paid Time Off
 401(k) plan and contributions
 Long-term/Short-term Disability
 Paid Parental Leave
 Employee Stock Purchase Plan
 We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Technical Consultant

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President - Global Technology Account Management, Open Finance Solutions
Overview 
The Open Finance Client Value Delivery and Operations team is looking for a Vice President, Technology Account Management (TAM) to lead our function globally. This role leads the technical relationship with our clients post go-live. As the trusted technical advisor within the broader account team, the TAM function is responsible for the health of our clients' integrations, the depth of their platform adoption, and the technical strategy that lets them get the most from Mastercard Open Finance. 
 
The VP will lead a distributed team of regional TAM leaders, set the global standard for how we engage clients technically, and ensure that the client perspective carries weight in how the platform evolves. 
 
The ideal candidate is technically fluent, commercially minded, energized by building at scale, and passionate about the client experience. 
 
Role 
In this client-facing leadership position, you will: 
<ul><li>Own the global Technology Account Management operating model, ensuring a consistent, high-quality client experience across all markets</li><li>Lead and develop a team of regional TAM leaders, building deep technical and client advisory capability across the function</li><li>Drive measurable client outcomes across product adoption, integration health, and retention through a segmented, scalable coverage model</li><li>Serve as a senior technical partner to our most strategic clients, and as an executive point of contact on complex initiatives</li><li>Partner closely with Product and Engineering to bring client insight into platform strategy and influence the roadmap</li><li>Build the enablement, knowledge, and automation foundation that allows the function to scale alongside the business</li></ul> 
All About You 
The ideal candidate for this position should: 
<ul><li>Have advanced experience leading technical, client-facing post-sales teams at scale</li><li>Bring advanced expertise in APIs, data connectivity, cloud infrastructure, and technical SLAs, with the depth to shape architecture decisions and set technical direction with client engineering and technology leaders
</li><li>Have a proven track record of driving product adoption and integration health across a client portfolio
</li><li>Have a demonstrated record of designing and scaling operating models, including methodology, measurement, and team capability
</li><li>Have advanced experience influencing product direction through structured, well-evidenced client insight
</li><li>Be a versatile communicator, able to translate technical complexity into commercial value and move between a client CTO, an internal engineering lead, and an executive audience without losing precision</li></ul> 
Additional capabilities that would be valuable: 
<ul><li>Experience in open banking, open finance, payments, or financial data infrastructure</li><li>Experience applying automation or AI to scale technical account management and support functions</li><li>Experience leading globally distributed teams</li></ul>
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul>
In line with Mastercard&rsquo;s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
O'Fallon, Missouri: $181,000 - $299,000 USD
Arlington, Virginia: $208,000 - $344,000 USD
Atlanta, Georgia: $181,000 - $299,000 USD
Boston, Massachusetts: $208,000 - $344,000 USD
Purchase, New York: $208,000 - $344,000 USD
Salt Lake City, Utah: $181,000 - $299,000 USD
San Francisco: $181,000 - $299,000 USD
Seattle, Washington: $208,000 - $344,000 USD</div>

Vice President - Global Technology Account Management, Open Finance Solutions

Arcade Food Theatre

<div>Everyone's building AI agents, but almost nobody gets them to production.
Building an impressive demo is easy. Building an AI agent that can securely take action inside enterprise systems is hard. The moment an agent accesses customer data, executes a workflow, or makes changes on behalf of a user, authorization, governance, and trust become the real engineering challenge.
Arcade is the MCP runtime that gives agents the power to do both seamlessly. We connect agents to the systems they act in, then give each one a permission slip and a paper trail - proof of what it's allowed to do, and a record of what it did. That's what makes AI safe to turn loose: real actions, on real systems, already shipping inside Fortune 100 companies.
The Revolution Needs You
Every AI app needs agentic &quot;tools&quot; - special functions that let AI models take real actions. Without tools, AI can only chat. With tools, AI can actually do things. We're building the definitive tools catalog and tool-calling platform that will unlock AI's true potential. Think Zapier for AI Actions. Think Auth0 for AI. Think really big.
Why This Is The Opportunity of a Lifetime<ul><li>
Traction: Real deployments with Fortune-100 customers like Morgan Stanley and Open Table</li><li>
Founder-Market Fit: Our CEO previously founded Stormpath (acquired by Okta), where he created the first Authentication API for developers. He's done this before - and this time the market is 10x bigger. Our CTO led the vector database team at Redis, shipped 100+ LLM applications, and is a contributor to LangChain and LlamaIndex. He knows this space better than anyone.</li><li>
Dream Team: We've assembled authentication, integrations, distributed systems, and AI experts from Okta, Redis, Microsoft, Splunk, Ngrok, Google, Airbyte, Disney, and HPE who've built and founded multiple successful developer platforms.</li><li>
Perfect Timing: Every enterprise is racing to put agents in production - almost none get there. The problem isn't better models, it's proving which agent can take which action, on behalf of which user, against which system. That's us.</li><li>
Massive Market : We're building critical infrastructure for the biggest technological shift of our generation. Every AI app will need what we're building.</li><li>
Backed By The Best: Our Series A round is led by SYN Ventures, with strategic investment from Morgan Stanley and Wipro. Our earlier investors have also backed Databricks, Clickhouse, MongoDB, Perplexity, Cohere, ScaleAI, Confluent, Elastic, and Firebase. They see what we see - this is going to be huge.</li></ul>
The Challenge
The number of deployed Arcade customers is growing rapidly, and after a deployment goes live, someone needs to own everything that happens next. Right now that's ad hoc. We need a leader to build our support function from zero - on a product that looks nothing like typical SaaS. To help a customer succeed, you&rsquo;ll need to understand MCP, OAuth, SSO, tool-calling, and cloud infrastructure. Nobody has been debugging agent authorization at enterprise scale long enough to write the playbook for it. That bar is why Arcade is becoming core infrastructure inside Fortune-100 companies, and it's why this role matters more here than it would anywhere else.
You'll be our first support hire and own the team&rsquo;s growth and processes. For the first several months you'll be doing the L2 support work yourself while you grow the team and build the function. That&rsquo;s how you&rsquo;ll earn the pattern recognition that makes everything you design afterward correct instead of theoretical. This will include not only helping customers, but also improving our docs, configuring agentic support &amp; automations, setting SLAs, and defining escalation paths that let the team scale sub-linearly as customers grow. Do it right and support becomes a product in its own right - fast, technical, and a direct input into what we build next. You&rsquo;ll be reporting to the Head of Product because you'll have some of the strongest signals about what we should build next and we want you sitting right inside the conversation.
What You'll Do<ul><li>
Build the support function from scratch: stand up L0 (docs), L1 (AI &amp; automations), and define the routing, SLAs, and escalation paths up to FDE (L3) and Engineering (L4).</li><li>
Own L2 support: be the human escalation point for real technical issues - Okta/SSO not working, tools not getting called correctly by the LLM, gateway and user-source configuration, auth edge cases.</li><li>
Grow and lead the team. Use your experience to scale a world-class support org that customers rave about and sets the technical bar for what a support organization looks like.</li><li>
Automate aggressively so support does not need to scale with customer count. An AI-first approach is central to how you'll work.</li><li>
Partner with FDE: take over as primary customer contact after first deployment so FDE can move to the next customer; over time, absorb &quot;standard&quot; onboarding and cluster setup - especially for marketplace (AWS/Azure) deployments to make that experience seamless.</li><li>
Close the loop with Product and Engineering: turn recurring tickets and friction into prioritization signal and product fixes.</li></ul>
Required Skills<ul><li>
You've built or led a support team for a technical, B2B product.</li><li>
Strong technical fluency in infrastructure and auth - OAuth, SSO/SAML, APIs and tool-calling, cloud deployment concepts. You can debug alongside a customer, not just triage.</li><li>
A player-coach mindset: energized by doing hands-on support with customers and building the process behind it.</li><li>
Track record designing SLAs, ticket routing, and escalation in a way that balances customer empathy with business reality.</li><li>
Background in developer, infrastructure, or auth products, and the MCP/AI-agents ecosystem.</li><li>
AI-pilled: you reach for AI and automation to move fast and keep the customer experience quick.</li></ul>
Bonus Points<ul><li>
Experience supporting self-hosted enterprise customers.</li><li>
Hands-on with modern support tooling like Pylon.</li><li>
Experience with cloud marketplace deployments (AWS/Azure).</li><li>
San Francisco based (or open to relocating).</li></ul>
Join The Movement
We're not just building a product - we're leading a movement to transform AI from just chatbots to agents that can take actions against real systems. This is your chance to be at the forefront of that revolution.
If you want to look back in 5 years and say, &quot;I helped build that&quot;, then we want to talk to you. Ready to make AI actually useful? Apply now!
Compensation Range: $205K - $250K</div>

Head of Support Engineering

Sutter Health

<div>We are so glad you are interested in joining Sutter Health!
Organization:
SHSO-Sutter Health System Office-Bay
Position Overview:
Support the operational infrastructure needed to manage and scale Sutter Sync clinical programs. This role would focus on reporting, metric tracking, capacity visibility, issue and action follow-up, meeting preparation, decision tracking, and operational analysis. The analyst would also help identify current-state workflow gaps by working with the Epic team, reviewing data, observing operations, and gathering input from clinical and operational stakeholders. They would surface patterns, risks, and opportunities for improvement so clinical operations, product, design, and technical teams can make better-informed decisions. 
 
This role translates raw data into meaningful operational reports, helping business stakeholders make informed day-to-day decisions. This position is a key developing contributor within their respective department or business unit. Bridges the gap between basic data extraction and advanced analytics. Focuses on business value&mdash;partnering with end-users to understand operational workflows, translating basic business requests into technical requirements, and building operational dashboards. Working with decreasing supervision, this role applies intermediate analytical skills to solve common operational questions.
Job Description:
****Please Note: While this position is listed as hybrid, regular in-office attendance is required. Candidates should be prepared to commute to the San Francisco office on a consistent basis to support team collaboration and business needs.****
EDUCATION: 
Equivalent experience will be accepted in lieu of the required degree or diploma.<ul><li>
Bachelor's degree in Business Analytics, Healthcare Administration, Statistics, Economics, Finance, Computer Science, or a related field</li></ul>
TYPICAL EXPERIENCE:
<ul><li>4 years recent relevant experience</li></ul>
PREFERRED EXPERIENCE:<ul><li>
Healthcare operations, virtual care, ambulatory care, population health, or clinical program operations experience.</li><li>
Experience with KPI tracking, dashboarding, reporting, trend analysis, and operational performance analysis.</li><li>
Experience identifying workflow gaps, process issues, data quality concerns, and opportunities for improvement.</li><li>
Experience working cross-functionally with clinical, operational, IT/Epic, product, analytics, and leadership teams.</li><li>
Experience with Excel, Power BI, Tableau, SQL, Epic reporting tools, or similar analytics/reporting platforms.</li><li>
Experience supporting operational readiness, action tracking, meeting preparation, and decision documentation for complex programs.</li></ul>
SKILLS AND KNOWLEDGE:<ul><li>
Analytics: Solid understanding of data analysis techniques and operational reporting best practices.</li><li>
Tools: Proficiency in data visualization platforms (Tableau, Power BI) or in application reporting and dashboard tools and intermediate-to-advanced Excel.</li><li>
Data Access: Intermediate SQL skills for independent data extraction and exploration.</li><li>
Communication: Strong verbal and written communication skills; ability to translate technical concepts to non-technical business partners.</li><li>
Problem Solving: Ability to work independently to solve common operational questions and manage routine analytical queues.</li></ul> 
These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).
Job Shift:
Days
Schedule:
Full Time
Shift Hours:
8
Days of the Week:
Monday - Friday
Weekend Requirements:
As Needed
Benefits:
Yes
Unions:
No
Position Status:
Non-Exempt
Weekly Hours:
40
Employee Status:
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $53.65 to $80.48 / hour
The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate&rsquo;s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health&rsquo;s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.</div>

Virtual Clinic Operations Analyst

Writer

<div><h3 class="jobSectionHeader">About WRITER</h3>
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible &ndash; through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.<div> 
</div><h3 class="jobSectionHeader">
About the role</h3>
As a deployment engineer at WRITER, you'll be at the forefront of expanding human capacity through superintelligence. This isn't just a technical role; it's a deeply influential one where you'll partner directly with our leading enterprise customers. Your expertise will be crucial in uncovering their unique business challenges and architecting AI-powered solutions that leverage our powerful platform and enterprise-grade LLMs. You'll transform complex needs into tangible, high-impact applications, creating champions and driving tangible business results. Your builder's mentality and passion for bringing cutting-edge AI into the hands of real users will directly shape the future of work for some of the world's largest companies.
This is a critical role that directly impacts our customers' success and product evolution. You'll contribute significantly to WRITER's mission, working with a dynamic team to push the boundaries of what's possible with generative AI.
This is a hybrid role based out of our San Francisco, Chicago, Austin, New York City, Seattle, and London hubs.<div> 
</div><h3 class="jobSectionHeader">
What you'll do</h3><ul><li>
Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions</li><li>
Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges</li><li>
Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape</li><li>
Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation</li><li>
Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations</li><li>
Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment</li></ul><div> 
</div><h3 class="jobSectionHeader">
️ What you need</h3><ul><li>
Over 5 years of hands-on experience in technical SaaS roles, with at least 3 years specifically in solutions architecture, technical consulting, or technical account management</li><li>
Deep technical fluency in Python and extensive experience leveraging APIs, especially in designing sophisticated prompts and understanding linguistic principles for AI applications</li><li>
Proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast-paced, high-growth B2B SaaS environment</li><li>
Exceptional communication and executive presence, capable of simplifying complex AI concepts for diverse audiences, from technical teams to C-suite leadership</li><li>
A true builder's mindset with a passion for emerging technologies, always eager to experiment, learn, and iterate in the rapidly evolving world of generative AI</li><li>
A relentless drive to Connect with customers and internal teams, Challenge the status status quo with innovative solutions, and Own the successful outcomes for our most strategic accounts</li></ul> 
Benefits &amp; perks (US Full-time employees)<ul><li>
Generous PTO, plus company holidays</li><li>
Medical, dental, and vision coverage for you and your family</li><li>
Paid parental leave for all parents (16 weeks)</li><li>
Fertility and family planning support</li><li>
Early-detection cancer testing through Galleri</li><li>
Flexible spending account and dependent FSA options</li><li>
Health savings account for eligible plans with company contribution</li><li>
Annual work-life stipends for:<ul><li>
Wellness stipend for gym, massage/chiropractor, personal training, etc.</li><li>
Learning and development stipend</li></ul></li><li>
Company-wide off-sites and team off-sites</li><li>
Competitive compensation, company stock options and 401k</li></ul>
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
Compensation Range: $131.8K - $185K</div>

AI deployment engineer (West)

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