customer support specialist Jobs in San Francisco

customer support specialist

clinical sales specialist Jobs in San Francisco

clinical sales specialist

help desk / desktop support specialist Jobs in San Francisco

help desk / desktop support specialist

it specialist

parts specialist

technical support specialist

SIDEMAN & BANCROFT LLP

<p><b>About the Firm</b></p><p>Sideman &amp; Bancroft LLP is a San Francisco based boutique law firm with a national reputation for excellence in intellectual property, estate planning, tax, white collar defense, and complex business litigation. We pride ourselves on combining deep subject-matter expertise with personalized, client-focused service. With roughly 100 attorneys and staff, we offer the sophistication of a large firm with the close-knit culture of a smaller practice, where every team member plays an essential role in delivering exceptional results.</p><p><b>The Role</b></p><p>We are seeking a Help Desk / Desktop Support Specialist to provide day-to-day technology support in our San Francisco office. This role is designed for someone with 3&ndash;5 years of IT support experience who can handle Level 1 and Level 2 issues in a fast-paced, professional services environment.</p><p><b>Key Responsibilities</b></p><p>&middot; Serve as a first and second level point of contact for technical issues (hardware, software, mobile, network).</p><p>&middot; Troubleshoot, document, and resolve incidents in a timely and professional manner.</p><p>&middot; Configure and maintain workstations, laptops, and mobile devices.</p><p>&middot; Provide support for core firm applications (Microsoft Office, document management, time entry, conferencing tools).</p><p>&middot; Assist with network and security support, including:</p><p>&middot; Monitoring workstation connectivity (LAN/Wi-Fi/VPN) and escalating larger issues.</p><p>&middot; Supporting endpoint and data security measures and ensuring adherence to firm policies.</p><p>&middot; Helping implement system updates and patches under IT direction.</p><p>&middot; Participate in system rollouts, upgrades, and security initiatives.</p><p>&middot; Collaborate with IT team members to monitor, maintain, and improve firmwide technology performance.</p><p>&middot; Uphold data security and confidentiality standards.</p><p><b>Required Qualifications</b></p><p>&middot; Possess a Bachelor's Degree in IT or related field with certifications/training to supplement</p><p>&middot; 3&ndash;5 years of desktop/help desk support experience, preferably in a law firm or professional services environment.</p><p>&middot; Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and Windows operating systems.</p><p>&middot; Familiarity with document management systems (e.g., iManage, NetDocuments).</p><p>&middot; Solid understanding of networks, PCs, printers, and common peripherals.</p><p>&middot; Strong troubleshooting, communication, and client service skills.</p><p>&middot; Ability to manage competing priorities in a deadline-driven environment.</p><p><b>Preferred Skills (Our &ldquo;Unicorn&rdquo; Wish List)</b></p><p><b>Our ideal candidate will not only be strong in technical troubleshooting but will also bring (or want to develop) skills in technical training and advanced Microsoft Word/document support. Not having these skills is not disqualifying, but having them, or the desire to learn, positions a candidate strongly.</b></p><p>&middot; Experience providing technical training (one-on-one, small group, or classroom).</p><p>&middot; Advanced knowledge of Microsoft Word formatting and styles (automatic numbering, TOCs, templates, cross-references).</p><p>&middot; Ability to troubleshoot complex document issues and support users on best practices.</p><p>&middot; Experience creating user guides, quick reference materials, or training documentation.</p><p>&middot; Familiarity with Microsoft Active Directory and Exchange Administration.</p><p>&middot; Exposure to Mobile Device Management tools (e.g., Intune, MobileIron).</p><p>&middot; Knowledge of virtualization concepts (VMware) and common networking (LAN, VLAN, Wi-Fi) troubleshooting.</p><p><b>Soft Skills &amp; Attributes</b></p><p>&middot; Ability to take on projects or tasks with clear instruction, then own the work and outcome.</p><p>&middot; Confidence to ask questions and seek clarification when needed.</p><p>&middot; Willingness to provide backup support to other IT team members in whatever ways are most helpful.</p><p>&middot; Strong teamwork orientation combined with a professional demeanor.</p><p>&middot; Appetite to learn and a drive to progressively expand technical knowledge.</p><p>&middot; Patience, adaptability, and a service mindset when working with attorneys and staff at all levels.</p><p>Pay: $105,000.00 - $115,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Help Desk / Desktop Support Specialist

Promise

<div><p><b>Company Overview</b>
</p><p>Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track&mdash;while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.</p><p></p><p>
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.</p><p></p><p>
Backed by over $50 million in funding from top investors &ndash; such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments &ndash; Promise has been recognized as one of Fast Company's &quot;World's Most Innovative Companies of 2022,&rdquo; &ldquo;Forbes Next Billion-Dollar Startups 2024,&rdquo; and Y Combinator&rsquo;s #1 GovTech startup.</p><h2 class="jobSectionHeader"><b>
Role Overview</b></h2><p>
As an IT Specialist at Promise, you will combine your technical expertise with a strong service orientation to support our company's internal tools, devices, and access and ensure stability and continuity across our internal operations. This position calls for a professional who embodies the spirit of a servant leader, capable of white-glove support with calm-under-pressure empathy. You will act as a key enabler of your peers&rsquo; operational efficiency, requiring not just technical acumen but also a collaborative and supportive approach to IT operations within our diverse tech environment.</p><p></p><h2 class="jobSectionHeader"><b>
What You'll Do</b></h2><ul><li><p>
Act as a primary responder for helpdesk questions and requests, managing each situation from initial detection through to resolution, ensuring minimal disruption and maintaining transparency with all stakeholders.</p></li><li><p>
Own the process of provisioning and distributing laptops and workstations to our employees, ensuring the proper deployment of our security tools. This includes working directly with the MDM and security tooling to ensure a seamless experience for end users while enabling high security standards.</p></li><li><p>
Track requests through our ticketing system and maintain lightweight runbooks and documentation.</p></li><li><p>
Own and grow the process for providing high-quality support in response to requests for devices, new software, and user-level configuration changes.</p></li><li><p>
Continuously assess and improve our workflows around onboarding and offboarding, and implement them smoothly and efficiently as we grow our headcount.</p></li><li><p>
Own the uptime and maintenance of office equipment, including meeting rooms, A/V hardware, network gear, and user desk setup.</p></li><li><p>
Interact with employees in a way that projects our company values while keeping clarity around policies and expectations for maintaining a strong security posture.</p></li><li><p>
Maintain an ongoing commitment to personal and professional growth, enhancing your technical skills in IT operations and systems administration, while also developing the skills necessary for effective corporate security.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
What Will Enable You</b></h2><ul><li><p>
High-ownership mentality with a willingness to spot a problem, understand user needs, propose a solution, and implement fixes efficiently and collaboratively.</p></li><li><p>
At least 2 years of experience in technical support roles, particularly those involving IT support, technical customer support, or internal helpdesk, with a proven track record of problem-solving and clean documentation.</p></li><li><p>
Proficiency with macOS and an ability to troubleshoot common usage issues, system settings, and application support.</p></li><li><p>
Demonstrated ability to understand identity and access management concepts, and role-based permissions.</p></li><li><p>
Exceptional ability to communicate complex technical issues clearly and effectively to a variety of audiences, adjusting to their knowledge level as needed.</p></li><li><p>
Ready and capable to handle issues requiring immediacy, from a broad range of origins.</p></li><li><p>
Flexibility and willingness to travel periodically (up to 20%) to other offices to address and iterate on IT issues.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
What's Nice to Have</b></h2><ul><li><p>
Experience with MacOS MDMs (Jamf, Mosyle, Fleetsmith, etc.)</p></li><li><p>
Experience with Terminal/CLI (bash, zsh, etc)</p></li><li><p>
Experience with basic networking concepts (DNS, DHCP, VLANs, Wi-Fi)</p></li><li><p>
Experience with administration of identity management tools (Google Workspace, O365, Okta)</p></li><li><p>
Experience with collaboration tools (Slack, Zoom, Google Meet, MS Teams)</p></li><li><p>
Familiarity with usage and administration of Atlassian tools and products</p></li><li><p>
Familiarity with teleconferencing and audio/visual equipment (Logitech, Zoom Rooms)</p></li><li><p>
Interest in security best practices, from physical office access to cloud/SaaS app management</p></li></ul><h2 class="jobSectionHeader"><b>
How We Support Our People</b></h2><ul><li><p>
100% paid health coverage</p></li><li><p>
Generous PTO and sick leave</p></li><li><p>
Lunch, snacks, and coffee provided</p></li><li><p>
Company retreats</p></li><li><p>
Opportunities to travel and see the impact of your work</p></li><li><p>
Hybrid work: we deeply value in-person collaboration and are in-office at least four days a week, but are flexible on working from home</p></li></ul><p>
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
</p><p>Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.</p><p>
Compensation Range: $110K - $130K</p></div>

IT Specialist

Block

<div><div><p>Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn&rsquo;t work together.<br>
<br>
So we expanded into software and started building integrated, omnichannel solutions &ndash; to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we&rsquo;ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.<br>
<br>
Today, we are a partner to sellers of all sizes &ndash; large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We&rsquo;re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.</p>
<h4 class="jobSectionHeader"><b>
The Role</b></h4>
<p>
The Strategic Sales and Account Management Team is looking for a Strategic Technical Account Specialist to help manage the support needs of our high value Resellers. This individual will be joining our dedicated support function. This role provides a unique opportunity to work in a cross functional capacity with internal teams and Square&rsquo;s highest value Resellers.</p>
<p>
An ideal candidate will be comfortable interacting with multiple senior stakeholders associated with the largest and most complex offerings from Square. Internally at Square, you will collaborate with engineering, implementation, product, sales, and support to ensure successful establishment and growth of large sellers. Externally, you will partner with Resellers to triage issues, gather feedback, and recommend solutions to complex questions to foster a white glove support experience.</p>
<h4 class="jobSectionHeader"><b>
You Will</b></h4>
<ul><li>Be the first line of defense for any/all support needs for assigned accounts within the Strategic portfolio (phone, email, Google Meets, etc.)
</li><li>Implement the onboarding process and training curriculum to hold sellers and team members responsible for timelines.</li>
<li>Execute the account reconfiguration process, training curriculum, ensuring resellers and team members adhere to established timelines (menu builds, 3rd party uploads, integrations)</li>
<li>Willing to work a Monday through Saturday shift schedule to provide extended coverage for our global seller base</li>
<li>Travel up to 20% of the time for on-site Reseller visits and internal meetings</li>
<li>Maintain advanced knowledge of all Square products and feature parity across global markets (US, CA, IE, UK, AU, JP)</li>
<li>Master Square's technical ecosystem including APIs, SDKs, and custom integrations</li>
<li>Build and maintain expertise in Square's third-party partner integrations and solutions</li>
<li>Demonstrate proficiency in the on-call process and Jira ticket filing procedures for escalating technical issues</li>
<li>Continuously track, prioritize, and help drive resolutions for Square's highest value sellers
</li><li>Identify, document, and follow up with engineers on product bugs and features, taking ownership of customers' issues</li>
<li>Build relationships with primary contacts across large enterprises including operations, finance, C-level executives, and technical support
</li><li>Communicate key developments, updates, and problems to internal and external stakeholders
</li><li>Analyze trends associated to customer issues and suggest improvements to processes, policies, and products to enhance the up-market seller experience
</li><li>Become an integral contributor to the success of up-market at Square through deep collaboration with Strategic Account Managers</li>
</ul><h4 class="jobSectionHeader"><b>You Have</b></h4>
<ul><li>Minimum of 3 years customer service, implementation, sales or account management experience in a technical environment</li>
<li>Proven ability to work weekends (either Tue-Sat or Sun-Thur) shifts as demand increases</li>
<li>Willingness and ability to travel up to 20% of the time</li>
<li>The capacity to distill complex enterprise requirements, craft tailored solutions, and explain detailed technical solutions and strategies in an easily digestible fashion.</li>
<li>Advanced knowledge of Square's complete product suite and feature variations across global markets (US, CA, IE, UK, AU, JP)</li>
<li>Technical proficiency with APIs, SDKs, and custom integration solutions</li>
<li>Experience with technical troubleshooting and escalation processes</li>
<li>Comprehensive understanding of third-party integration partnerships and ecosystem</li>
<li>Strong technical documentation and communication skills</li>
<li>Superb attention to detail and excellent time-management skills
</li><li>A desire to help people and improve the customer experience
</li><li>Ability to customize the support experience to the needs of individual high-value sellers
</li><li>Comfort with ambiguity and resilient when facing rapid change
</li><li>Genuine curiosity about people, technology and business, while possessing the ability to inspire passion in others
</li><li>Growth mindset, interested in feedback, and dedicated to continuous improvement</li>
</ul>
<p><b>Even Better:</b></p>
<ul>
<li>Experience in a project management or implementation role</li>
<li>Experience working directly with Account Management or other sales functions</li>
<li>Experience managing complex &amp; technical projects related to onboarding &amp; supporting seller implementation</li>
<li>Experience managing complex projects</li>
<li>Experience working with enterprise-level technical implementations and solutions</li>
<li>Experience filling ON-CALL tickets directly to product &amp; engineering teams</li>
<li>Experience in Risk, Integrations, APIs, Compliance, Fraud, Hardware or Networking</li>
</ul>
<p>We&rsquo;re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and &ldquo;fair chance&rdquo; ordinances.<br>
<br>
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.</p>
<p>
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.</p><p></p><div><div><div><br>
<p>
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate&rsquo;s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.</p></div><p></p><div><br>
Zone A:</div><div>
$48.80&mdash;$73.22 USD</div></div><div><div>
Zone B:
</div><div>$45.38&mdash;$68.08 USD</div></div><div><div>
Zone C:</div><div>
$41.49&mdash;$62.26 USD</div></div><div><div>
Zone D:</div><div>
$36.63&mdash;$54.90 USD</div></div></div><div><p><b>
Application Guidelines</b></p>
<p>
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.</p>
<p><b>
Use of AI in Our Hiring Process</b></p>
<p>
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.</p>
<p>
Contact us here with hiring practice or data usage questions.</p>
<p><i>
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.</i></p>
<p><i>
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. </i><b><i>Square</i></b><i> makes commerce and financial services accessible to sellers. </i><b><i>Cash App</i></b><i> is the easy way to spend, send, and store money. </i><b><i>Afterpay</i></b><i> is transforming the way customers manage their spending over time. </i><b><i>TIDAL</i></b><i> is a music platform that empowers artists to thrive as entrepreneurs. </i><b><i>Bitkey</i></b><i> is a simple self-custody wallet built for bitcoin. </i><b><i>Proto</i></b><i> is a suite of bitcoin mining products and services. Together, we&rsquo;re helping build a financial system that is open to everyone.</i></p></div></div></div><p></p>

Strategic Technical Account Specialist

Snapdocs

<div><p>The U.S. mortgage market is a $14 trillion pillar of the economy &mdash; and much of it still runs on fax machines, overnight shipping, and manual workflows. Snapdocs is changing that. Our platform currently powers 20% of all real estate closings in the country, and we&rsquo;re just getting started.</p><p>
We design workflow software and AI-driven automation that connects lenders, settlement teams, notaries, and investors &mdash; eliminating friction, reducing risk, and delivering a faster, simpler closing for every borrower. Our customers range from the largest mortgage lenders to independent title companies. They trust us because we solve real operational pain with empathy, rigor, and reliability.</p><p>
We&rsquo;re backed by Sequoia, Y Combinator, and F-Prime, and we&rsquo;re building for the long term.</p><h1 class="jobSectionHeader"><b>
About the Role</b></h1><p>
The Customer Support Specialist is the front line of the Snapdocs experience. You&rsquo;ll support users across our platform by delivering fast, accurate, and empathetic assistance across phone, email, and chat.</p><p>
This role is equal parts problem-solving, communication, and execution. You&rsquo;ll work across multiple support channels, manage competing priorities, and ensure every interaction moves our users forward.</p><p></p><h1 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h1><p><b>
Own day-to-day support operations</b></p><ul><li><p>
Serve as the first point of contact for inbound phone support, documenting detailed call notes and coordinating with internal teams</p></li><li><p>
Manage HubSpot email queues across multiple products and user groups, ensuring all tickets are resolved within SLA</p></li><li><p>
Provide real-time support via chat for Snapdocs&rsquo; RON product</p></li><li><p>
Monitor and follow up on new, open, and on-hold tickets to ensure timely resolution</p></li></ul><p><b>
Support order execution</b></p><ul><li><p>
Accurately submit manual orders on behalf of clients to ensure downstream operational teams can execute without delays or errors</p></li></ul><p><b>
Troubleshoot and escalate</b></p><ul><li><p>
Diagnose and resolve issues across the Snapdocs platform</p></li><li><p>
Escalate complex or unresolved issues appropriately</p></li><li><p>
Identify patterns in support requests and surface trends to improve processes, training, and product experience</p></li></ul><p><b>
Contribute to continuous improvement</b></p><ul><li><p>
Provide feedback on product and operational workflows</p></li><li><p>
Help identify opportunities to reduce support volume and improve the customer experience</p></li><li><p>
Support ad hoc projects, including building support resources and documentation</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
What You Bring</b></h1><p><b>
Minimum Qualifications</b></p><ul><li><p>
High school diploma or equivalent</p></li><li><p>
1&ndash;2 years of customer support experience, including phone and email support</p></li><li><p>
Strong written and verbal communication skills</p></li><li><p>
Ability to quickly learn new systems and tools</p></li></ul><p><b>
Key Skills &amp; Attributes</b></p><ul><li><p>
Customer-first mindset with strong empathy and patience</p></li><li><p>
Clear, concise communicator who can adapt to different audiences</p></li><li><p>
Highly organized and detail-oriented</p></li><li><p>
Able to multitask and stay focused in a fast-paced, high-volume environment</p></li><li><p>
Self-starter who can manage time and priorities effectively in a remote setting</p></li><li><p>
Curious, coachable, and open to feedback</p></li><li><p>
Collaborative team player with a positive attitude</p></li></ul><p><b>
Nice to Have</b></p><ul><li><p>
Experience working in a fully remote environment</p></li><li><p>
Experience in mortgage technology or a related industry</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Working Hours</b></h1><p>
This role requires an early morning shift:<br>
<b>Monday&ndash;Friday: 6:00 AM &ndash; 2:30 PM MST</b></p><p>
During onboarding (first 3 weeks), schedule will be:<br>
<b>Monday&ndash;Friday: 9:00 AM &ndash; 5:30 PM MST</b></p><p></p><h1 class="jobSectionHeader"><b>
Compensation</b></h1><p>
We believe in being upfront about pay. The base hourly rate for this role is determined by your work location and falls into one of our geographic compensation zones:</p><ul><li><p><b>
Zone 1 (San Francisco Bay Area, Seattle Metro, New York City): $26.50 per hour</b></p></li><li><p><b>
Zone 2 (All other U.S. locations): $23.50 per hour</b></p></li></ul><p>
Where you land within your designated zone is based on the role and geographic location. In addition to base pay, this position includes equity and a comprehensive benefits package.</p><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><p>
This role requires:</p><ul><li><p>
A reliable high-speed internet connection and a quiet remote workspace</p></li><li><p>
Consistent attendance and punctuality</p></li><li><p>
The ability to work collaboratively and adapt in a dynamic environment</p></li></ul><p><b>
Why Snapdocs</b></p><p>
We&rsquo;re here to transform one of the most critical and complex industries in the world. That requires a team that is curious, driven, thoughtful, and practical. We value:</p><ul><li><p>
Product discipline and clear reasoning</p></li><li><p>
Deep ownership of outcomes (not just tasks)</p></li><li><p>
Straightforward, honest communication</p></li><li><p>
Empathy for the people who use our software</p></li></ul><p>
This is a place for people who want to solve hard, meaningful problems with real economic impact &mdash; not just ship features.</p><p></p><h2 class="jobSectionHeader"><b>
Join Us</b></h2><p>
We&rsquo;re expanding our product suite and the network it connects. To do that, we need people who are excited by complexity, energized by scale, and motivated to make a tangible dent in how the mortgage ecosystem works. If you&rsquo;re hungry to learn, build, and lead &mdash; you&rsquo;ll do the best work of your career here.</p><p><b><i>
To support our team, we offer a comprehensive &amp; thoughtful benefits package for all full-time employees, which includes:</i></b></p><ul><li><p>
Excellent medical, dental, and vision coverage</p></li><li><p>
401(k) with up to 4% company match</p></li><li><p>
16 weeks of paid parental leave</p></li><li><p>
Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles</p></li><li><p>
Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles</p></li><li><p>
Summer &amp; Winter Break (~1-week each) + 9 Holidays per year</p></li><li><p>
Healthcare and Dependent Care FSA</p></li><li><p>
HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)</p></li><li><p>
$15K Family Building Benefit (lifetime limit)</p></li><li><p>
Life and Disability Insurance</p></li><li><p>
$1,500 Annual Lifestyle Stipend to support your well-being</p></li></ul><p>
Please note: Part-time employees are not eligible for benefits at this time</p><p>
Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.</p><p>
California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)</p></div>

Customer Support Specialist

Hayden AI

<div><div><p>Location</p><div>
San Francisco HQ Office</div></div><div><p>
Employment Type</p><div>
Full time</div></div><div><p>
Location Type</p><div>
Hybrid</div></div><div><p>
Department</p><div><div>
Operations</div><p>
Field Services</p></div></div><div><p>
Compensation</p><ul><div><p>
$30 &ndash; $39 per hour &bull; Offers Equity &bull; Offers Bonus</p></div></ul><div><div>
We determine fair compensation for each position by considering market rates, qualifications, experience, and location.
<br>
<br>
This job posting reflects a salary range based on different levels within the position, which are primarily determined by location. Your interview performance will help us determine your base salary offer within this range.<br>
<br>
Keep in mind that salary is just one piece of Hayden's total compensation package. We also offer equity and a company-wide bonus plan. Additional benefits are shared as part of this job posting.</div><div></div><h1 class="jobSectionHeader"><b>
Benefits and Perks</b></h1><div>
There are endless learning and development opportunities from a highly diverse and talented peer group, including experts in a wide range of fields (AI, Computer Vision, Government Contracting, Systems &amp; Device Engineering, Operations, Communications, and more!)</div><ul><li><div>
Options for medical, dental, and vision coverage for employees and dependents (for US employees)</div></li><li><div>
Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)</div></li><li><div>
401(k) with 3% company matching</div></li><li><div>
Unlimited PTO</div></li><li><div>
Daily catered lunches in our San Francisco office</div></li></ul><div><br>
At Hayden AI, we are committed to creating an inclusive and diverse workplace where everyone is treated with respect and dignity. We believe that our differences make us stronger and drive innovation. As an equal opportunity employer, we do not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We are dedicated to fostering a work environment that celebrates diversity and ensures that every individual has the opportunity to contribute to our mission and achieve their full potential.
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Please do not forward resumes to our jobs alias, Hayden AI employees or any other company location. Hayden AI is not responsible for any fees related to unsolicited resumes.</div></div></div></div>
<br><div><div><div><b>About Us</b></div><p>
At Hayden AI, we are on a mission to harness the power of computer vision to transform the way transit systems and other government agencies address real-world challenges.</p><p>
From bus lane and bus stop enforcement to transportation optimization technologies and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive toward a sustainable future.</p><p><b><br>
What the job involves</b><br>
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In this role, you are the first line of support in maintaining our equipment uptime and system performance. You will monitor our roadside environment, troubleshoot hardware/software issues, and escalate more complex problems as needed. Ensuring timely and effective support for remote field operations, using proprietary tools, industry standard ticketing systems, and clear communication to resolve incidents efficiently.</p><p></p><p><b>
Responsibilities:
</b></p><ul><li><div>Reports directly to the Sr. Manager of Field Services</div></li><li><div>
Provide Tier 1 support for our endpoint devices</div></li><li><div>
Monitor the production, pilot and test fleets, responding to issues and client reported escalations.</div></li><li><div>
Create and manage ticket queues for quick resolution to issues.</div></li><li><div>
Monitor all automated alerts and report any issues that may impact the production fleet.</div></li><li><div>
Follow an established set of processes while handling issues escalating unresolved issues to our engineering team.</div></li><li><div>
Partner with and provide support to senior members of the team in creating reports and updating dashboards on system health.</div></li><li><div>
Root cause analysis and problem resolution follow-up</div></li><li><div>
Handle incoming support calls or messages, log them in the ticketing system</div></li><li><div>
Assist field technicians with troubleshooting steps for our field devices</div></li><li><div>
Participate in larger scale projects lead by senior members of the team or engineering</div></li></ul><p><b><br>
Required Qualifications:</b></p><ul><li><div>
Bachelor&rsquo;s degree preferred.</div></li><li><div>
1-2 years of experience in a technical support role</div></li><li><div>
Comfortable with various SW tools, such as JIRA, Smartsheet, Excel and Google Sheets</div></li><li><div>
Excellent analytical and problem-solving skills</div></li><li><div>
Hands-on approach in taking charge of issues and seeing them through to resolution.</div></li><li><div>
Ability to operate under deadlines while still meeting standards.</div></li></ul></div></div><p></p>

Field Support Coordinator

Leica Microsystems

<div><p><b>Bring more to life.</b></p><p></p><p>
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?</p><p></p><p>
At Leica Microsystems, one of Danaher&rsquo;s 15+ operating companies, our work saves lives&mdash;and we&rsquo;re all united by a shared commitment to innovate for tangible impact.</p><p></p><p>
You&rsquo;ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher&rsquo;s system of continuous improvement, you help turn ideas into impact &ndash; innovating at the speed of life.</p><p></p><p>
Shape the Future with Us!</p><p></p><p>
At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.</p><p></p><p>
Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what&rsquo;s possible.</p><p></p><p>
Learn about the Danaher Business System which makes everything possible.</p><p></p><p>
The <b>Clinical Sales Specialist</b> is responsible for<i> </i>providing technical sales support for all medical products. Support will be provided to Leica&rsquo;s Medical customers, as well as to Independent Manufacturer&rsquo;s Representatives (IMRs) in all facets of their selling activities. This includes, but is not limited to, visiting customers in the field, conducting product demonstrations, target account planning, development of strategies for opportunities, training field reps, participating in local and national exhibitions, handling inquiries, solving applications problems, and providing customer feedback..</p><p></p><p>
This position reports to the Clinical Sales Specialist Manager and is part of the Medical Sales team and will work <b>remotely </b>to cover the <b>Western region</b>.</p><p></p><p><b>
In this role, you will have the opportunity to:</b></p><ul><li>
Ensure exceptional customer satisfaction by acting as the primary clinical and technical resource. Collaborate with IMR teams, Sales Leadership, Customer Service, Product Management, R&amp;D, Finance, Marketing, and Manufacturing to address customer needs and drive successful outcomes.</li><li>
Conduct technical product training and equip IMRs and Leica sales teams with the tools, knowledge, and confidence needed to effectively position our solutions. Lead and support product demonstrations and evaluations to showcase clinical value and differentiate Leica systems.</li><li>
Drive awareness, adoption, and successful sales of Leica Medical products by executing high‑quality demos, evaluations, and clinical support. Contribute to territory strategies that increase win rates, accelerate the sales cycle, and expand market share.</li><li>
Gather strategic customer feedback to generate new product ideas and provide recommendations for Product Management. Partner with Sales Leadership, Product Management, and R&amp;D to conduct field evaluations, validate product performance, and support local and national product launch initiatives.</li><li>
Collaborate with customers and clinical experts to generate field data, case studies, and real‑world evidence that demonstrate product benefits and strengthen Leica&rsquo;s competitive differentiation.</li></ul><p></p><p><b>
The essential requirements of the job include:</b></p><ul><li><p>
High school diploma or GED with 10+ years&rsquo; experience in Medical sales (working in hospital environment) OR Associate&rsquo;s Degree with 5+ years OR Bachelors&rsquo; Degree 2+ years</p></li><li><p>
Knowledge of microsurgical workflows and experience supporting procedures in specialties such as Neurosurgery, ENT, Plastics, Spine, or Ophthalmology</p></li></ul><p></p><p><b>
Travel, Motor Vehicle Record &amp; Physical/Environment Requirements:</b></p><ul><li><p>
This role will consist of up to 70% travel within region, including overnight stays</p></li><li><p>
Comfort working in operating rooms and clinical environments</p></li><li><p>
Be able to lift over 50 pounds at a single time.</p></li><li><p>
Comfortable standing for extended periods of time.</p></li></ul><p></p><p><b>
It would be a plus if you also possess previous experience in:</b></p><ul><li><p>
Microscopy or advanced imaging experience preferred; familiarity with surgical visualization systems</p></li><li><p>
Experience in medical devices, capital equipment, or technical sales</p></li></ul><p></p><p>
Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it&rsquo;s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.</p><p>
At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.</p><p></p><p>
The base salary range for this role is $75,000-85,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.</p><p></p><p>
This job is also eligible for sales incentive pay up to $70,000 annually.</p><p></p><p>
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.</p><p></p><p>
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determined. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.</p><p>
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
</p><p></p><p>For more information, visit www.danaher.com.</p></div><p></p>

Clinical Sales Specialist

Cognizant

<div><p>00068423741</p>
<ul><li>Date published <b>Apr 09 2026</b>
</li><li>Location <b>San Francisco</b><b> / </b><b>United States</b>
</li><li>Job category <b>Business Processes</b>
</li><li>Work model <b>Work from Office</b>
</li></ul><div><div><div><div><p>At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role&rsquo;s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in San Francisco.</p><p>
As a <b>Data Collection Specialist</b>, you will make an impact by managing research collections with participants designed to validate the engineering approach for augmented &amp; virtual reality-enabled products. We will evaluate feedback and make recommendations to the AR/VR product teams that will be used in design strategies and engineering approaches. The Data Collections Specialist will also develop analytical methods for consolidating data inputs &amp; collating user feedback to help guide the technical requirements of the product team. In this role, you will manage the end-to-end success of this program from data collection, data review &amp; visualization, to client reporting &amp; technical issue troubleshooting.</p><p>
You will be a valued member of the Cognizant team and work collaboratively with the</p><p>
Augmented Reality / Virtual Reality (AR/VR) team, stakeholders and other teams.</p><p><b>
In this role, you will:</b></p><ul><li>
Gather user feedback, preferences &amp; research data based on requirements from the client</li><li>
Manage end-to-end workflow from scheduling, to compiling results, to client reporting, to documenting &amp; troubleshooting technical issues</li><li>
Create process documentation, training materials, best practices and represent data with charts and graphs for easy consumption by client stakeholders</li><li>
Collaborate with team members on data validation, deriving key insights, coordination &amp; task prioritization, and communicate updates about fixes/edits to tools &amp; programs used for collection</li><li>
Handle inbound requests from existing partners for marketing support</li><li>
Triage operational issues &amp; make recommendations for how to alter process based on observations</li><li>
Report project status, adhere to key timelines and milestones, identify data gaps, and serve as a conduit between operational and technical teams</li><li>
Update information in internal planning tools and platforms as necessary, such as logging and tracking all activities and appointment minutes</li><li>
Utilize internal tools to engage with participants, track communications &amp; deliver results.</li></ul><p><b>
What you need to have to be considered:</b></p><ul><li>
Equivalent practical experience. Bachelor's degree in Business Administration, or a related field is preferred.</li><li>
Excellent oral and written communications</li><li>
Experience with data analysis, uncovering insights in data &amp; data visualization</li><li>
Experience in customer service or client services</li><li>
Experience working in digital/technology companies with tech products</li><li>
Excellent communication skills, with the ability to formulate and articulate data collection details with participants and internal teams</li><li>
Have a strong understanding and passion for technology and enjoy keeping up to date on the current trends</li><li>
Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment with minimum supervision and a high degree of autonomy</li><li>
Must be a self-starter, with willingness to embrace change, quickly learn new technologies, work closely as a member of cross functional teams, and be open to new ideas and processes</li><li>
Responsible for fulfillment/completion of deliverables within area of responsibility within set timelines</li><li>
Knowledge and interest in AR/VR</li></ul><p>
We're excited to meet people who our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.</p><p>
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you&rsquo;re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.</p><p><b>
Salary and Other Compensation:</b></p><p>
The hourly rate for this position is between $19.00 - $20.43 per hour, depending on experience and other qualifications of the successful candidate.</p><p><b>
Benefits:</b> Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:</p><ul><li>Life &amp; Disability Insurance</li><li>Group health dental &amp; Wellness</li><li>Sick Leaves</li><li>401(k) plan and contributions</li></ul><p><i>
Disclaimer:</i> The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</p><p>
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.</p>
<p></p><p><b>The Cognizant community:</b>
<br>
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.</p>
<ul>
<li>Cognizant is a global community with more than 300,000 associates around the world.</li>
<li>We don&rsquo;t just dream of a better way &ndash; we make it happen.</li>
<li>We take care of our people, clients, company, communities and climate by doing what&rsquo;s right.</li>
<li>We foster an innovative environment where you can build the career path that&rsquo;s right for you.</li>
</ul>
<p><b>About us:</b>
<br>
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World&rsquo;s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com</p>
<p>
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.</p>
<p>
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.</p>
<p><i>
Disclaimer:
</i><br>
<i>Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</i></p>
<p><i>
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.</i></p><br>
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Data Collection Specialist

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