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technical support specialist

McGuireWoods LLP

<div>Overview:
<div>
We are seeking a Senior Practice Support Specialist to serve as a strategic litigation technology partner to our attorneys and case teams. This role supports complex litigation matters across the full eDiscovery lifecycle - from early data strategy and processing through trial presentation. The ideal candidate is a highly collaborative team player who combines deep technical expertise with strong legal knowledge and a client-service mindset.</div><div><br>
</div><div>McGuireWoods, one of the world&rsquo;s leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance. Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data.</div>
Responsibilities:
<ul><li>Partner closely with attorneys, paralegals, IT, and vendors to deliver seamless litigation technology support</li><li>
Advise case teams on best practices across the full EDRM lifecycle</li><li>
Lead complex eDiscovery workflows, including data processing, document review management, and productions</li><li>
Provide hands-on trial support, including deposition synchronization, video clips, exhibit management, and in-court presentation</li><li>
Serve as a consultative resource on defensible, cost-effective data management strategies</li><li>
Act as a subject matter expert in litigation support tools and emerging technologies</li><li>
Provide training and mentorship to team members</li><li>
Participate in on-call support and provide after-hours assistance as required</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree required (Information Technology, Computer Information Systems, or related discipline preferred)</li><li>
Legal background required, with in-depth knowledge of litigation processes</li><li>
Extensive experience supporting complex litigation matters</li><li>
Strong proficiency in RelativityOne, Nuix, LAW PreDiscovery, and trial presentation software (OnCue preferred)</li><li>
Demonstrated ability to manage multiple priorities and work effectively under pressure</li><li>
Exceptional communication and client service skills</li><li>
Highly collaborative team player with the ability to work independently</li><li>
Willingness to travel and provide on-call support as needed</li></ul><div><b>
Have more questions? Connect with a </b><b>recruiter </b><b>directl</b><b>y. </b>#LI-KB1</div></div>

Sr. Practice Support Specialist

Lilt- Lega Italiana per la Lotta contro i Tumori

<div><h1 class="jobSectionHeader"><b>About LILT</b></h1><p><b>
AI is changing how the world communicates &mdash; and LILT is leading that transformation.</b></p><p>
We're on a mission to <b>make the world's information accessible to everyone</b>, regardless of the language they speak. We use cutting-edge <b>AI, machine translation, and human-in-the-loop</b> expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.</p><p>
At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues&mdash;<b>Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1</b>&mdash;guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we&rsquo;re building a category-defining company in a $50B+ global translation market being redefined by AI.</p><p></p><h1 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h1><p>
We are seeking a highly motivated and skilled Technical Support Engineer to join our customer support team. As a Technical Support Engineer for the Lilt platform, you will work directly with our customers and linguists to help them resolve the issues they face while working with the platform and help LILT improve its AI platform. You will be the face of the company externally when discussing solutions and building relationships with our customers, and providing valuable feedback internally to our engineering teams to help improve our products and services. You will collaborate closely with our production and customer success teams and leverage your technical abilities to ensure the timely delivery of projects to our customers. The role also provides you the opportunity to build, fix, and create tools and features that have a direct impact on both internal and external users who depend on our product every day.</p><p>
It's a great opportunity to learn a technically complex, customer-oriented product from the inside-out. Every day brings exciting and new challenges!</p><p></p><h1 class="jobSectionHeader"><b>
Responsibilities:</b></h1><ul><li><p>
Be a key source of knowledge on the LILT platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.</p></li><li><p>
Interact regularly with Engineering, Production, and cross-functional management on high-profile technical issues to the product support team.</p></li><li><p>
Reproduce customer issues, file bug reports, and coordinate the delivery of fixes.</p></li><li><p>
Analyze customer data, including log files, stack traces, browser traces, and thread dumps.</p></li><li><p>
Be an internal product advocate, track product processes, and contribute to the platform, feeding back feedback and issues you get back from LILT platform users</p></li><li><p>
Author knowledge base articles and drive internal knowledge-sharing initiatives.</p></li><li><p>
Be prepared to work in a 24x5 shift environment</p></li></ul><h1 class="jobSectionHeader"><b>
Who you are:</b></h1><ul><li><p>
You are creative, courageous, and have strong problem-solving capabilities</p></li><li><p>
You can adapt to change quickly while dealing with many varied technical support requests and challenges</p></li><li><p>
You are highly technical with an interest in internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).</p></li><li><p>
You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision, taking accountability for your work and results delivered.</p></li><li><p>
You&rsquo;ve had exposure to uncertain situations and show a history of dealing with ambiguity successfully</p></li><li><p>
You make quick, informed decisions under pressure and prioritize appropriately based on urgency, necessity, and both internal and external requests.</p></li></ul><h1 class="jobSectionHeader"><b>
Skills and Experience:</b></h1><ul><li><p>
Excellent customer service and problem-solving skills</p></li><li><p>
Ability to quickly diagnose, multi-task and resolve customer issues</p></li><li><p>
Must be able to research the application database, application code, and knowledge base, and recreate issues to provide customer solutions</p></li><li><p>
Effectively communicate with customers as required: keeping them informed of incident progress and maintaining records of customer interactions, including actions taken, in written and sometimes in a meeting conference call</p></li><li><p>
Must be able to work independently and as a member of a team</p></li><li><p>
STEM degree preferred but not required</p></li><li><p>
Experience with a monitoring tool like Datadog is required</p></li><li><p>
Experience within the localization industry and multiple languages is a plus</p></li><li><p>
Experience in a Technical Support team setting (preferably in enterprise application software support) for more than 2 years</p></li></ul><ul><li><p>
SQL/Relational Databases - minimum 2-5 years</p></li><li><p>
Linux environment and kernel - minimum 2-5 years</p></li><li><p>
Scripting (i.e. Bash, Python, etc.) - minimum 2-3 years</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Our Story</b></h1><p>
Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn&rsquo;t used for enterprise products and services inside the company.The quality just wasn&rsquo;t there. So they set out to build something better. LILT was born.</p><p></p><p>
LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn&rsquo;t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.</p><p></p><p>
With AI innovation accelerating and enterprise demand growing, the next phase of LILT&rsquo;s journey is just beginning.</p><p></p><h1 class="jobSectionHeader"><b>
Our Tech</b></h1><p>
What sets our platform apart:</p><ul><li><p>
Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent</p></li><li><p>
Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing</p></li><li><p>
100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation</p></li><li><p>
Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review</p></li></ul><h1 class="jobSectionHeader"><b><br>
LILT in the News</b></h1><ul><li><p>
Featured in The Software Report&rsquo;s Top 100 Software Companies!</p></li><li><p>
LILT makes it onto the Inc. 5000 List.</p></li><li><p>
LILT&rsquo;s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.</p></li><li><p>
Check out all our news on our website.</p></li></ul><p></p><p><i>
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at </i><i>https://lilt.com/legal/privacy</i><i>.</i></p><p></p><p><i>
At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including r&eacute;sum&eacute; screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.</i></p><p></p><p><i>
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual&rsquo;s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.</i></p></div>

Technical Support Engineer

Windfall

<div><div>Windfall is seeking a dedicated and enthusiastic Data &amp; AI Specialist to serve as the first point of contact for our Nonprofit customers who have questions about our solutions. In this role, you&rsquo;ll become an expert in Windfall&rsquo;s solutions and provide guidance and support to a wide array of organizations. We&rsquo;re seeking a resourceful problem-solver who thrives on finding answers, has incredible attention to detail and is motivated by seeing customers succeed.</div><div></div><div><br>
Our mission is to change how organizations perceive and use people data. We hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Make a difference every day; and (5) Act with integrity and trust.</div>
<h3 class="jobSectionHeader"><b>Responsibilities:</b></h3><ul><li>
Contribute to the success of our nonprofit customers by providing impactful support and solutions to ensure they can achieve their fundraising goals using Windfall&rsquo;s solutions</li><li>
Respond to user inquiries promptly through phone, chat, and email</li><li>
Provide proactive guidance and best practices for event planning and fundraising efforts</li><li>
Collaborate with internal teams to report bugs, gather user feedback, and suggest feature improvements</li><li>
Maintain accurate and thorough records of all client interactions in Salesforce</li><li>
Proactively follow up with users to ensure their issues are resolved and their experiences are positive</li><li>
Perform focused research on US households to help validate our model and dataset</li></ul><h3 class="jobSectionHeader"><b>
Requirements:</b></h3><ul><li>
Bachelors degree</li><li>
1-2 years of experience in a customer support role, ideally in the tech or nonprofit sectors</li><li>
Proven ability to adapt to shifting priorities and manage multiple tasks effectively</li><li>
Familiarity with Salesforce or similar CRM platforms</li><li>
Exceptional communication skills, both written and verbal</li><li>
Proven ability to analyze and resolve issues effectively</li><li>
A positive attitude and a genuine desire to help organizations succeed in their missions</li></ul><h3 class="jobSectionHeader"><b>
Preferred Qualifications:</b></h3><ul><li>
Previous experience working for a high growth startup</li></ul><div><b>
Additional Information:</b></div><div>
The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across California. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. We also offer a comprehensive benefits package, which you can explore on our careers site.</div><div></div><div><b><br>
California:</b> Base salary range is $55k - $65k + Bonus + Equity</div><div></div><div><b><br>
About Windfall</b></div><div>
Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes. Powered by best-in-class machine learning and artificial intelligence, Windfall activates insights into workflows that engage the right people for each respective organization. More than 1,500 data-driven organizations use Windfall to power their business. For more information, please visit www.windfall.com.</div><div></div><div><b><br>
We comply with CCPA. </b>For more information on how we comply, review our privacy notice.</div></div>

Data & AI Specialist

Continuum Resource Network

<p>We are helping an on-demand, autonomous ride-hailing company find a <b>Level 3 Vehicle Operator</b> to be at the forefront of turning the company's vision into reality.</p><p>If you have experience troubleshooting technical applications and professional driving experience (Rideshare/Delivery/Military/Public Transportation/Other) this is an EXCELLENT opportunity to break into the autonomous vehicle industry.</p><p>If you are an experienced AV Operator, this is an opportunity to expand your existing experience in the industry</p><p>In this role, you'll always ensure safety, maintain vehicle readiness, complete software and hardware tests, and represent our client's brand as an ambassador to the public. You'll also assist and interact with multiple teams across the company, from computer vision, infrastructure, and sound design to strategy, vehicle engineering, and ride operations.</p><p>We're looking for operators who are disciplined, team players, and believe in doing whatever it takes to accomplish the mission. Working as a VO will give you the opportunity to learn vehicle and personnel operations. You'll have a front-row seat to the operational complexities of realizing autonomous mobility and the chance to contribute to the future.</p><p>Weekend shifts add 5% per hour in bonus pay! Night shifts starting at 3:30 p.m. or later add an additional 5% per hour in bonus pay (10% total on weekends)!</p><p><b>Monday-Friday</b></p><ul><li>7:45am-4:15pm</li><li>3:45pm-12:15am</li></ul><p><b>As a Level 3 Vehicle Operator, you will:</b></p><ul><li>Support vehicle operations.</li><li>Drive 4-8 hours a day with a priority on safety.</li><li>Conduct basic software operation tasks.</li><li>Support missions through a wide variety of roles in and out of vehicles.</li><li>Assist with documentation and metrics.</li><li>Provide accurate written and oral feedback to engineering teams.</li><li>Support vehicle maintenance and logistics.</li><li>Conduct daily basic vehicle preventative maintenance checks, services, and repairs.</li><li>Provide logistical support for the movement and storage of vehicles and equipment.</li><li>Ensure the readiness and cleanliness of vehicles, equipment, and the workplace.</li><li>Assist with paperwork and documentation related to vehicle readiness.</li></ul><p><b>Requirements</b></p><ul><li>Trobleshooting basic technical applications (Tech Support, Gaming, Rideshare)</li><li>Basic vehicle knowledge to perform vehicle checks, ability to drive for long duration (6 hours in the car per day)</li><li>Professional driving experience (preferred)</li><li>Excellent written and verbal communication skills</li><li>Excellent driving history and no criminal history</li><li>Proactive mindset and resourcefulness</li><li>Military experience is a plus</li></ul><p><b>Benefits:</b></p><ul><li>Pre-tax commuter benefits</li><li>Employer-subsidized healthcare benefits</li><li>Flexible Spending Account for healthcare-related costs</li><li>Coverage of all costs for short and long term disability and life insurance</li><li>401k package</li><li>PTO and Sick Days</li></ul><p>Job Types: Full-time, Contract</p><p>Pay: $29.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Autonomous Vehicle Driver

Milestone Technologies

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Overview</b></h2>
<p>
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.<br>
<br>
Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.</p><br>
<h2 class="jobSectionHeader"><b>
Job Overview</b></h2>
<p></p><h3 class="jobSectionHeader"><b>
Would you like to work in a dynamic fast-moving environment that values social interaction as well as technical prowess? We need people who can resolve complex technical issues effectively and efficiently through multiple mediums (chat, ticket, phone). Strong Mac OS and Windows experience required.</b></h3><h3 class="jobSectionHeader"><b>
</b></h3><h3 class="jobSectionHeader"><b>
Job Responsibilities</b><br>
<ul><li><b>Apply critical thinking to complex user requests and provides as much context and information as possible to deliver the best solutions as quickly as possible</b></li><li><b>Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network</b></li><li><b>Support user requests and performs remote installations as needed</b></li><li><b>Assist remote users with access problems ranging from password resets to network access failures</b></li><li><b>Support messaging &amp; calendaring services and content collaboration</b></li><li><b>Support issues with mobile devices</b></li><li><b>Lead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service</b></li><li><b>Attend and participate in weekly team syncs by driving actionable discussions</b></li><li><b>Display learning agility by actively seeking answers when technically challenged</b></li><li><b>Seek feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements</b></li></ul></h3><h3 class="jobSectionHeader"><b>
Required Skills</b></h3><ul><li><b>2+ years of experience in a helpdesk role or similar</b></li><li><b>Strong interpersonal communication skills with a high degree of empathy is a must</b></li><li><b>Complete understanding of Microsoft Outlook client</b></li></ul><h3 class="jobSectionHeader"><b>
Strong Mac and Windows technical support experience and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality</b><br>
<ul><li><b>Experience in supporting PCs and Windows OS in a commercial or enterprise environment is preferred</b></li><li><b>Applied experience with Microsoft Exchange, including a firm understanding of Groups and permissions is key</b></li><li><b>Comprehensive knowledge of Windows is a plus, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues</b></li><li><b>Deep understanding of fault domain isolation, and root-cause analysis is essential for success in this role</b></li><li><b>Proven experience resolving secure network access problems involving but not limited to digital certificate authentication and client remote access services, either using Juniper Networks or Cisco solutions</b></li><li><b>Working knowledge of video collaboration, including tools like Zoom, WebEx, etc.</b></li><li><b>Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment</b></li><li><b>Working knowledge of Active Directory and basic AD administration</b></li></ul></h3><p></p><div><br>
#LI-JW1</div><p></p><h2 class="jobSectionHeader"><b><br>
Compensation</b></h2>
<p>
Estimated Pay Range: W2 Contract role<br>
he estimated pay range for this position is USD $32.00/Hr. - USD $35.00/Hr. and is a Non-Exempt role.<br>
<br>
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.</p><br>
<h2 class="jobSectionHeader"><b>
Our Commitment to Diversity &amp; Inclusion</b></h2>
<div>
<p><i>At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.</i><br>
<br>
<i>Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
</i><br>
<br>
<i>We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.</i></p></div></div></div></div></div></div><p></p>

Service Desk Technician L2

Phil, Inc.

<div><p><b>Company Overview</b></p><p>
Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.</p><p>
PHIL's B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine.</p><p>
Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.</p><p>
The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!</p><p><b>
Position Overview</b></p><p>
At <b>PHIL</b>, our Clinical Support Associates serve as the first line of contact for provider offices, partner pharmacies, and payers&mdash;helping ensure patients receive timely, accurate support throughout the prescription process. This entry-level role operates in a high-volume, fast-paced pharmacy call center environment, where associates manage approximately 40&ndash;60 inquiries per day.</p><p>
In this fully remote position, you will handle inbound calls, conduct outbound outreach to healthcare companies, insurance providers, and partner pharmacies, and provide real-time status updates to healthcare providers via phone and email. Responsibilities include supporting prescription processing workflows, assisting with prior authorizations, processing orders, and maintaining clear communication across stakeholders.</p><p>
You&rsquo;ll receive structured training, hands-on team support, and clear development pathways to build foundational knowledge in pharmacy operations and benefits coordination&mdash;growing into more complex responsibilities over time. Additionally, the team has opportunities to pilot new outreach initiatives as business needs evolve, offering exposure to process improvement and cross-functional collaboration.</p><p></p><p><b>
Responsibilities</b></p><ul><li><p>
Respond to inbound inquiries from providers, medical office staff, and payers by phone, email, and internal messaging</p></li><li><p>
Support providers with real-time order status updates, prescription processing steps, and plan-specific requirements</p></li><li><p>
Triage escalations and resolve urgent or complex order-level issues efficiently</p></li><li><p>
Clearly communicate program requirements, expected copays, and processing timelines</p></li><li><p>
Coordinate with internal partners and external pharmacy networks to remove order bottlenecks</p></li><li><p>
Guide provider teams through billing issues, prior authorizations, tier exceptions, and appeals</p></li><li><p>
Use professionalism, de-escalation and active listening skills to manage provider frustrations and keep communication productive</p></li><li><p>
Log updates across internal systems accurately and on time</p></li><li><p>
Identify common workflow issues and share insights to improve team processes</p></li><li><p>
Superb written documentation of services provided in all cross-functional systems</p></li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li><p>
Active Board of Pharmacy license in the State of Residency.
</p></li><li><p>Active Pharmacy Technician Certification Board (PTCB) certification</p></li><li><p>
Minimum 2 years of pharmacy technician experience and use of proprietary software to process prescriptions</p></li><li><p>
Strong understanding of pharmacy claims processes and coverage workflows</p></li><li><p>
Skilled in managing multiple digital platforms and navigating cross-system tasks</p></li><li><p>
Clear and professional verbal and written communication skills</p></li><li><p>
Ability to provide excellent customer service via inbound communication (calls and emails)</p></li><li><p>
Willingness and ability to learn operational workflows to quickly determine root cause</p></li><li><p>
Collaborative mindset with willingness to take guidance and feedback</p></li></ul><p></p><p><b>
Benefits:</b></p><ul><li><p>
Ground floor opportunity with one of the fastest-growing startups in health-tech</p></li><li><p>
Competitive compensation (commensurate with experience)</p></li><li><p>
Full benefits (medical, dental, vision)</p></li><li><p>
401(k)</p></li></ul></div>

Clinical Support Specialist Tier 1

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
<br>
<br>
At AWS, Security has always been &ldquo;job zero&rdquo;, meaning security is not just the top priority&mdash;it comes before everything else. In the era of GenAI, AWS security continues to enable secure innovation at scale while protecting sensitive data, mitigating AI-specific risks, and ensuring compliance with evolving global regulations. As a Principal Security Customer Success Specialist, you will drive enterprise adoption and value realization for Customers in their post launch journey. In this role, you will engage and build relationships across relevant customer personas in our largest and most strategic enterprise customers. You will be technically credible in security solutions while effectively shaping the customer journey and developing your team's capabilities. The ideal candidate should be a technical security professional who has the ability to consult and build a wide range of security capabilities, advise on securing AI applications, is willing to dive in to the details, can build scalable solutions, and is able to communicate at all levels within an organization. You should also have a demonstrated ability to think strategically about business, security, and technical challenges. You will be passionate about helping customers maintain secure, compliant, and trustworthy environments.
<br>
<br>
This role will be deeply cross-functional and engage with AWS teams across sales, solutions architecture, and AWS services, working at the CxO level at customers to maximize customers' security investments. You will develop customer success strategies, create playbooks, and build scalable frameworks that combine strategic thinking with operational excellence and technical expertise. Working closely with the Security GTM and Customer Success Specialist teams, partners, and Professional Services, you will support service adoption plays.
<br>
<br>
AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries.
<br>
<br>
Key job responsibilities<br>
Technical expertise:
<br>
<ul><li>Experience with security architecture, security engineering, application security, identity and access management, cryptography, security operations, system administration and network security experience
</li><li>Understanding of modern application architectures (microservices, containers, serverless) and cloud computing
</li><li>Experience with DevSecOps practices and tools
</li></ul>Strategic customer engagement:
<br>
<ul><li>Work directly with Customers to implement security solutions to achieve secure, compliant systems, including AI applications
</li><li>Develop, execute, and test adoption and expansion plays for enterprise adoption and business value realization for Security
</li><li>Develop and scale customer success programs through respective Security domain teams and partner success team
</li><li>Collaborate with the AWS Customer Success Specialists to understand customer employee personas, assess their unique needs and challenges; engage with the Security team to design and deliver tailored technical workshops and enablement programs to accelerate time to value.
</li><li>Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs.
</li></ul>Adoption program development:
<br>
<ul><li>As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains.
</li><li>Track and analyze adoption metrics to measure effectiveness and identify areas for improvement.
</li><li>Develop governance frameworks for sustainable adoption at scale across domains.
</li></ul>Customer success management:
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<ul><li>Design and monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization.
</li><li>Drive customer advocacy through success story documentation and advocacy program participation.
</li></ul>Product feedback loop:
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<ul><li>Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams.
</li><li>Analyze trends in customer requests and pain points to identify potential product improvements.
</li></ul><br>
About the team<br>
Diverse Experiences<br>
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AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
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Why AWS?<br>
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Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
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Inclusive Team Culture<br>
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AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br>
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Mentorship &amp; Career Growth<br>
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We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
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Work/Life Balance<br>
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We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>10+ years of senior customer facing role experience</li><li>15+ years of leading complex, large-scale, IT, technical or engineering programs experience</li><li>Experience working with current technologies (especially cloud)</li><li>7+ years of experience building secure, compliant, and trustworthy solutions using modern Security practices</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>PMP/SCRUM/Agile certification or are you SAFe certified</li><li>Knowledge of the software development/engineering lifecycle from conception to delivery</li><li>Experience driving security programs across large diverse organizations</li><li>Experience driving business value realization at enterprise scale</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
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Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually<br>
USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually<br>
USA, MA, Boston - 182,800.00 - 247,300.00 USD annually<br>
USA, NY, New York - 201,000.00 - 272,000.00 USD annually<br>
USA, TX, Dallas - 182,800.00 - 247,300.00 USD annually<br>
USA, TX, Houston - 182,800.00 - 247,300.00 USD annually<br>
USA, VA, Arlington - 182,800.00 - 247,300.00 USD annually<br>
USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually</div><p></p>

Principal Security Customer Success Specialist, AWS Specialist and Partner Organization

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