1:1 early literacy interventionist 2026 school year (part-time) -hazelwood elementary

analyst, it operations

help desk support analyst remote Jobs in Baltimore

help desk support analyst remote

it support specialist

parts counter / customer service rep Jobs in Baltimore

parts counter / customer service rep

tier 1 help desk

HIGHPOINT

<div><div><b>Tier 1 Help Desk</b></div><div></div><div><div>
HighPoint&rsquo;s professionals focus exclusively on helping government agencies and companies implement their most critically strategic initiatives. The role of the role of Tier 1 Help Desk is to provide technical support by resolving computer hardware and software issues.</div></div><div>
</div><div><div><b>
JOB RESPONSIBILITIES:</b></div><ul><li>
Provide technical assistance to computer users.</li><li>
Provides Tier 1 support for CMS ISTP/QSEP users via CMS ServiceNow.</li><li>
Supports surveyors, providers, and CMS staff.</li><li>
Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
</li><li>May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.</li></ul></div><div><b>
KNOWLEDGE AND SKILLS REQUIREMENTS:</b>
</div><ul><li>Possesses and applies expertise on multiple complex work assignments.
</li><li>Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
</li><li>Operates with appreciable latitude in developing methodology and presenting solutions to problems.
</li><li>Contributes to deliverables and performance metrics where applicable.</li><li>
Ability to speak and be understood by internal customers and end users.</li><li>
Strong written communication skills.</li></ul><div><b>
EDUCATION AND YEARS OF EXPERIENCE REQUIREMENTS:</b>
</div><ul><li>Bachelor&rsquo;s degree required.</li><li>
2+ years of experience.</li></ul><div><b>
ABOUT HIGHPOINT:</b></div><div>
HighPoint is a growth-oriented firm that provides a unique, differentiated employee culture relative to our Federal market peers. We leverage this growth-oriented and employee-focused culture to attract and retain a higher grade of talent than our peers to be an employer of choice.
</div><div></div><div>HighPoint helps government agencies elevate the citizen experience (CX) by improving the touchpoints through which citizens interact with government. We were founded in 2006 by Ben Lanius with the spirit of transforming how agencies connect with and empower citizens to deliver on mission-critical objectives.
</div><div></div><div>At HighPoint, our focus is on delivering results that matter. We support and modernize our federal customer&rsquo;s mission critical systems and functions. Agility is at our core: it is the mantra that drives us to succeed. We work quickly, analytically and deliver on agency priorities.
</div><div>HighPoint is a privately held company with a team of over 130 passionate professionals spread across 12 states in the U.S.
</div><div>
</div><div>HighPoint Digital, Inc. is an equal opportunity employer.</div><div>
</div><div>HighPoint Digital, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with HighPoint&rsquo;s legal duty to furnish information.</div></div><p></p>

Tier 1 Help Desk

Fearless

<div></div><div><div><div>Category: Product Management &amp; Strategy</div></div><div><div>
reqId: P-100148</div></div><div>
Posted Date: 03/26/2026</div><div><div>
Work Environment: Hybrid</div></div><div><div>
Exempt</div></div><div><div>
widget: Full Time</div></div><div><div>
Location: Baltimore, Maryland, United States</div></div><div><div>
Public Trust</div></div><div></div><div><div>
Up to 10% Travel</div></div></div><div></div>
<br><div><b>Job Requirements<br>
 </b><br>
<p><b>Application Support Specialist (C</b><b>onsultant, Business &amp; Product Delivery)</b></p><p></p><p><br>
Fearless is seeking Application Support Specialists to support a large-scale federal workforce training and learning management program. These individuals will serve as the primary point of contact for system users, providing timely, accurate, and user-focused support for a cloud-hosted Learning Management System (LMS) and associated training platforms.</p><p></p><p><br>
This role is critical to ensuring a seamless user experience for thousands of federal and state users. Application Support Specialists are responsible for resolving technical issues, guiding users through system functionality, and maintaining high levels of customer satisfaction in a structured, service-level-driven environment.</p><p></p><p><br>
We are looking for individuals who are responsive, detail-oriented, and technically aware&mdash;professionals who can troubleshoot issues, understand system behavior, and clearly communicate with both users and technical teams.</p><p></p><p><b><br>
At Fearless</b>, this Consultant role requires versatility and collaboration across teams and stakeholders to maximize value delivery and adoption. The role ensures alignment of product strategy with client goals, facilitates agile ceremonies and continuous improvement, and provides critical business and functional analysis to deliver high-quality, user-centered solutions. <b>This role will possess and/or develop the skills</b> <b>to be able to span the domains of product management, scrum leadership, and business analyst at a practical application level of proficiency .</b> <b>This Consultant role will work on projects that allow them to</b> support agile software development teams and client organizations.</p><p></p><p><b><br>
Place of Performance &amp; Travel Requirements</b></p><ul><li>
While this role is primarily remote, the individual must be available to attend in-person customer meetings at the client&rsquo;s headquarters in Baltimore, Maryland, as needed.</li><li>
The individual in this role will support approximately three in-person events annually within the greater Baltimore metropolitan area. These events range from one to five</li></ul><p>
days in length and require full on-site participation</p><p></p><p><b><br>
Your Responsibilities in this Role:</b></p><ul><li>
Provide Tier 1 and Tier 2 help desk support for LMS users, including troubleshooting access issues, navigation challenges, and system errors.</li><li>
Respond to user inquiries through ticketing systems, email, or other support channels in accordance with established Service Level Agreements (SLAs).</li><li>
Log, track, and manage support tickets, ensuring timely resolution and proper escalation of complex issues.</li><li>
Diagnose and troubleshoot application and user issues, identifying root causes and determining appropriate resolution or escalation paths.</li><li>
Assist users with account management, course access, training completion tracking, and system navigation.</li><li>
Escalate technical issues to appropriate teams (engineering, DevOps, or system administrators) with clear documentation, reproduction steps, and impact descriptions.</li><li>
Maintain accurate and up-to-date records of support activities, issues, and resolutions.</li><li>
Contribute to the development and maintenance of knowledge base articles, FAQs, and user support documentation.</li><li>
Monitor recurring issues and trends, providing feedback to improve system functionality and user experience.</li><li>
Support system testing and validation efforts by identifying and documenting defects or user experience issues.</li><li>
Collaborate with training and instructional design teams to support users during training events and course rollouts.</li><li>
Ensure all support activities are conducted in compliance with federal security and privacy requirements.</li><li>
Operate Help Desk Monday through Friday, 7AM - 7PM Eastern Time, exclusive of federal holidays, via toll-free phone number and email address</li><li>
Support common Help Desk issues types including but not limited to: password resets, user ID issues, account lockouts, errors in training, and training plan questions (Q&amp;A)</li><li>
Provide and maintain an automated system for logging and tracking all Help Desk encounters and resolutions and summit monthly summary reports.</li><li>
Identify recurring patterns and trends in Help Desk tickets and provide input for system improvement recommendations</li></ul><p><b>
The Impact You Will Create in this Role:</b></p><p><b>
Fearless Impact:</b></p><ul><li>
Collaborates with cross functional teams</li><li>
Earn the trust of your customer and teammates by delivering world class services.</li><li>
Be reliable completing assigned objectives on time.</li><li>
Alert your teammates and supervisor immediately when you think a deliverable is at risk.</li><li>
Gather intelligence and listen to what your client, other people within the customer&rsquo;s organization and other contractors say about your project, and report back to your Fearless teammates and supervisor (whether it&rsquo;s good, bad or just informational).</li></ul><p><b>
Fearless Customer Impact:</b></p><ul><li>
Deliver high-value products that align client goals, user needs, and business outcomes through effective product strategy, backlog management, and agile delivery.</li><li>
Enable teams to achieve predictable, high-quality results by facilitating collaboration, removing obstacles, and fostering continuous improvement and offering innovative solutions..</li><li>
Provide actionable insights and innovative solutions by translating stakeholder requirements into clear priorities, leveraging data, and applying best practices in product management and agile execution.</li><li>
Serve as a trusted advisor in your area of expertise</li></ul><br>
<b>
Work Experience<br>
</b><br>
<p><b>PROJECT SKILL AND EXPERIENCE REQUIREMENTS</b></p><ul><li>
Minimum of 7 years of experience providing help desk or technical support in enterprise or federal environments.</li><li>
Experience supporting Learning Management Systems (LMS) or similar enterprise applications is highly desirable.</li><li>
Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Desk, or similar) for issue tracking and resolution.</li><li>
Demonstrated ability to troubleshoot application issues, identify root causes, and document findings clearly for technical teams.</li><li>
Basic understanding of web-based applications, user account management, and system access controls.</li><li>
Ability to interpret system behavior, error messages, and user-reported issues to support effective resolution or escalation.</li><li>
Experience working in environments with defined SLAs and performance metrics is preferred.</li><li>
Experience providing support to non-technical users, with the ability to explain technical concepts clearly and professionally.</li><li>
Familiarity with federal security and privacy requirements is preferred.</li><li>
Experience supporting federal government programs and working with federal and state government user populations preferred</li><li>
Strong communication and customer service skills, with a focus on responsiveness and user satisfaction.</li><li>
Ability to manage multiple requests and prioritize tasks in a fast-paced environment.</li><li>
Bachelor&rsquo;s degree in Information Technology, Information Systems, or related field is required.</li><li>
Ability to obtain and maintain Public Trust clearance</li></ul><p></p><p><b><br>
Fearless Skills and Competencies</b></p><ul><li>
Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships and draw logical conclusions to develop effective solutions.</li><li>
Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.</li><li>
Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.</li><li>
Ownership &amp; Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.</li><li>
Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations.</li><li>
Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making.</li><li>
Environmental Awareness: Maintains awareness of external dynamics, power structures within client environments as well as regulatory trends and contract requirements that influence service delivery.</li></ul><p><b>
Required Level of Proficiency:</b></p><ul><li>
Practical Application: You can complete tasks in required competency/skill-based areas as requested. Help from an expert may be necessary from time to time, but you can usually perform the skill independently.</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
Ability to sit for extended periods while working on a computer or during meetings.</li><li>
Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.</li><li>
Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.</li><li>
Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).</li></ul><br>
<b>
Benefits<br>
</b><br>
<p><b>Life at Fearless</b></p><p>
We&rsquo;re a digital integration consultancy on a mission to build a better tomorrow. At Fearless, we combine technology, people, and organizational development to solve meaningful problems. Through iterative development, we deliver smart, user-friendly solutions that make tech work better&mdash;for everyone.</p><p>
But great tech is just part of the story. What really makes us <b>Fearless</b> is our <b>Purple Culture</b>.</p><p></p><p><b><br>
What Makes Us Purple?</b></p><p>
Being Purple means you:</p><ul><li>
Are valued as a whole person&mdash;not just a job title</li><li>
Get matched with work that plays to your strengths and passions</li><li>
Are supported by coaches, not micromanagers</li><li>
Have the autonomy and clarity to make decisions and drive impact</li><li>
Join a community that celebrates equity, curiosity, and innovation</li><li>
Do work that matters&mdash;every day</li></ul><p>
We believe in flexibility, growth, and balance. Our benefits and culture are designed to support you in doing your best work&mdash;while making space for what matters to you outside of it.</p><p></p><p><br>
We&rsquo;re proud to be an equal opportunity employer. At Fearless, we&rsquo;re building a workplace that welcomes and respects everyone&mdash;across race, gender, age, religion, identity, background, and ability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><p></p><p><b><br>
Compensation at Fearless</b></p><p>
Fearless is committed to providing a competitive compensation package that will meet your current and future needs. Our philosophy is aimed at rewarding team member contributions, supporting long-term financial growth and security, and overall well-being.</p><p></p><p><br>
We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless &mdash; regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or willingness/ability to negotiate &mdash; is consistently paid fairly based on alignment to the needs and requirements of the role.</p><p></p><p><b><br>
The salary range for this position is:</b></p><p>
Minimum Salary: $85,832</p><p>
Salary Midpoint: $111,581</p><p>
Maximum Salary: $139,477</p><p>
Hiring Range for Role: $85,832 - $110,000</p><ul><li><i>This position is eligible for a discretionary bonus based on individual and company performance criteria.</i></li></ul><p></p><p><b><br>
Benefits at Fearless</b></p><p>
At Fearless, we take care of our team&mdash;because when you're supported, you can do your best work. We offer a flexible, family-friendly environment with benefits designed to support your health, growth, and life outside of work.</p><p></p><p><br>
For Full-Time Team Members (Starting Day One):</p><ul><li>
Flexible, life-friendly schedules</li><li>
100% coverage for our medical HSA plan + HSA contributions</li><li>
Dental &amp; vision covered 100% for you and your dependents</li><li>
Competitive premiums for HMO/PPO and dependent coverage</li><li>
401(k) with 4% match &amp; immediate vesting</li><li>
Paid Parental Leave and 12 weeks paid FMLA</li><li>
Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave</li><li>
Up to 15 days for Jury Duty and Bereavement Leave</li><li>
Education, wellness, and tech allowances</li><li>
Referral bonus: $6K&ndash;$12K for each successful referral</li><li>
Pet insurance &amp; discount plans</li><li>
Employee Assistance Program (EAP)</li><li>
Legal support, life insurance, disability coverage</li></ul><p></p><p><b><br>
Reasonable Accommodations</b></p><p>
Fearless is committed to providing reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@fearless.tech.</p><p></p><p><b><br>
So, What&rsquo;s Next?</b></p><p>
We&rsquo;ve refined our hiring approach to make sure every team member is a great fit for Fearless&mdash;and that we&rsquo;re a great fit for you, too. If there&rsquo;s alignment, we&rsquo;ll reach out to kick off the interview process. Depending on the role or project, your experience may vary slightly, but it typically includes:</p><p></p><p><br>
Introductory Interview</p><p>
You'll connect with a recruiter to:</p><ul><li>
Build rapport and get to know each other</li><li>
Review your experience and skills</li><li>
Talk through salary expectations and role details</li><li>
Set expectations for the rest of the process</li></ul><p>
Skills + Business Fit Interview</p><p>
This is where we dig deeper to:</p><ul><li>
Review findings from any technical assessments</li><li>
Walk through situational and values-based questions</li><li>
Explore how your approach aligns with Fearless culture and project needs</li></ul><p>
Some roles may also include customer interviews based on specific project requirements in addition to background check and security clearance requirements.</p></div>

Application Support Specialist, (Consultant, Business & Product Delivery)

Liberty Personnel Services, Inc.

<div>
 Job Details:
 <br/>
 <br/>
 My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume. This role will be 1st shift EST and will be fully remote.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 Technical support of Network, Desktop and Applications.
 <br/>
 <br/>
 Strong troubleshooting skills.
 <br/>
 <br/>
 Ability to follow strict escalation procedures.
 <br/>
 <br/>
 Excellent Documentation and Communication.
 <br/>
 <br/>
 Ability to work with minimal supervision.
 <br/>
 <br/>
 <strong>
  Required Skills:
  <br/>
  <br/>
 </strong>
 Help Desk Call Center
 <br/>
 <br/>
 Healthcare Environment
 <br/>
 <br/>
 Active Directory
 <br/>
 <br/>
 MS Windows 7 &amp; 8.
 <br/>
 <br/>
 MS Office 2003/2007/2010.
 <br/>
 <br/>
 Email Administration (MS Outlook).
 <br/>
 <br/>
 Edgar Unthank
 <br/>
 <br/>
 300 Conshohocken State Road | Conshohocken, PA 19428
 <br/>
 <br/>
 Direct Line: 484.238.1943
 <br/>
 <br/>
 edgar@libertyjobs.com www.libertyjobs.com
 <br/>
 <br/>
 www.linkedin.com/in/edgarunthank
 <br/>
 <br/>
 #IT
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 <br/>
 #remote
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 <br/>
 #midsenior
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 <br/>
</div>


Help Desk Support Analyst Remote

Chimes

<div><p><b>Compensation: </b>$ 23.08 Hourly</p>
<p><b>
Schedule:</b> Monday - Friday 7:30am-4:00pm - Onsite</p>
<p><b>
Join Chimes</b> &ndash; and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.</p>
<p><b>
Our vast array of services</b> &mdash; educational, employment, vocational, residential, habilitative, and behavioral health &mdash; is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve &mdash; those who receive and those who reap the benefits of our innovative, responsive solutions.</p>
<p><b>
PRIMARY RESPONSIBILITIES:</b></p>
<div>
<ul><li><b>Technical Support:</b></li></ul>
<div><ul><li>Respond promptly, professionally, and proactively to incoming service requests.</li></ul>
<ul><li>Deliver help desk support for end-user hardware, software, and connectivity.</li></ul>
<ul><li>Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting.</li></ul>
<ul><li>Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction.</li></ul>
<ul><li>Record all work and communication in the ticketing system for accurate tracking and reporting.</li></ul>
</div><ul><li><b>Training and Development:</b></li></ul>
<div><ul><li>Conduct user training as needed to enhance understanding and usage of IT systems and tools.</li></ul>
</div><ul><li><b>Professional Responsibilities:</b></li></ul>
<div><ul><li>Maintain regular attendance in alignment with the assigned work schedule and organizational policies.</li></ul>
<ul><li>Participate in in-service training, staff meetings, and other professional development opportunities.</li></ul>
<ul><li>Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.</li></ul>
</div><ul><li><b>Organizational Values and Additional Duties:</b></li></ul>
<div><ul><li>Serve as a positive role model for colleagues and individuals served.</li></ul>
<ul><li>Adhere to organizational policies and procedures while promoting professionalism.</li></ul>
<ul><li>Perform other duties, responsibilities, and special projects as assigned.</li></ul>
</div>
</div><p><b>QUALIFICATIONS:</b></p>
<p><b>
Knowledge and Skills:</b></p>
<ul>
<li>Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration.</li>
<li>Experience troubleshooting and supporting end-user hardware and software.</li>
<li>Basic understanding of network connectivity troubleshooting.</li>
</ul>
<p><b>Experience:</b></p>
<ul>
<li>1&ndash;2 years of experience in a technical support or similar role.</li>
<li>Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are recommended but not required.</li>
</ul>
<p><b>What&rsquo;s in it for you?
</b></p><p><b>Total Rewards (For Full-Time Employees = &gt;30 hours/week):</b></p>
<ul>
<li>Competitive Pay</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>Tuition Reimbursement options</li>
<li>Flexible Spending Accounts (Health, Dependent, and Transportation)</li>
<li>Life Insurance</li>
<li>Disability Insurance</li>
<li>Paid Time Off</li>
<li>403(b) with Employer Match</li>
<li>Employee Recognition Programs</li>
<li>Employee Referral Bonus opportunities</li>
<li>Discounts through &ldquo;Tickets at Work&rdquo;</li>
<li>And More!</li>
</ul>
<p><b>Want to learn more?</b></p>
<p><b>
To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at:</b> https://chimes.org/Careers.</p><br>
<p></p>
<p>
#cmd410</p></div><p></p>

IT Support Specialist

InVita Healthcare Technologies

<div><p><b>About InVita Healthcare Technologies</b><br>
InVita Healthcare Technologies is a leading software provider for complex medical, forensics, and community care environments. We build specialized, highly configurable, and integrated systems that support hospitals, blood centers, donation organizations, public health labs, and forensic labs. InVita is the clear leader in the blood, implant, organ procurement, DNA, and Forensic software markets. Our software solutions have built-in compliance safeguards that streamline processes and enable quick and efficient information exchange with better decision making. For more information about our software solutions, please visit <b>invitahealth.com</b><b>.</b></p><p></p><p><b><i><br>
Job Title</i></b><i>: Field Application Specialist</i><br>
<b><i>Department</i></b><i>: DNA and Forensics, CS</i><br>
<b><i>Reporting to</i></b><i>: Director of Products &amp; Services, DNA&amp;F</i><br>
<br>
<b><i>Location</i></b><i>: Baltimore, MD. </i>This is a hybrid role with 3-days per week required to be worked in the Baltimore, MD office.<br>
<br>
<b><i>Hours of work</i></b><i>: Typical hours of work are from 8:30 AM until 5:30 PM EST Monday through Friday. Additional hours may be necessary as needed. This position is exempt from overtime.</i><br>
<br>
<b><i>Compensation</i></b><i>: $80,000-$90,000 annually</i><br>
<br>
<b><i>Overview:</i></b></p><p>
The Field Application Specialist (FAS) is the primary point of contact for customers and end users of InVita&rsquo;s DNA &amp; Forensics products and works regularly on requirements analysis, specifications and product implementations as well as client communications, technical support, triaging, testing, troubleshooting and training. The FAS utilizes their expertise to guide customers and represents InVita at events, trade shows and during on-site activities. Additionally, the FAS works closely with customers as well as their assigned leads, R&amp;D, Quality Engineering, Technical Program Management and other leadership personnel to create and deploy scalable and supportable solutions that intelligently meet customer and organizational needs.</p><p></p><p><b><br>
Who:</b></p><p>
The ideal candidate is a friendly, driven, detail-oriented and customer-focused professional interested in pursuing a key analyst-level customer service role in a healthcare technology organization. A successful FAS understands the importance of proper process, high-quality communications (both internally and externally), expectation-setting, follow-up and excels at turning customers into advocates.</p><p></p><p><b><br>
Essential Functions:</b></p><ul><li> Provide prompt, friendly and high-quality customer service and ongoing assistance to all assigned clients, including proactive follow-up, well-prepared meetings and clear communication across all assigned projects, implementations and support requests</li><li> Create and maintain high-quality project, product and client documentation, including feature and specification summaries, project data, and other operational documentation</li><li> Gracefully handle any client escalation requests and manage client temperature with early reporting of any upcoming issues to management</li><li> Fully analyze and evaluate incoming client requests (SOWs, RFPs, change requests, bug reports, etc.) and create high-quality, Engineering/QA-ready specifications (including, where applicable, workflow diagrams, mockups, descriptions, steps to reproduce, etc.)</li><li> Collaborate with clients to create alternative implementation strategies where the original client request is not feasible or supportable</li><li> Follow organizational processes to properly triage, prioritize and ensure completeness and actionability of incoming client requests</li><li> Provide timely status updates, summaries and other input as requested to assigned FAS lead</li><li> Collaborate with members of the R&amp;D group on development and deployment functions</li><li> Collaborate with members of the Quality Engineering group on test plans and test execution, including self-directed feature and regression testing, organization of user acceptance testing (UAT) and other testing and test documentation activities</li><li> Follow all work/ticket management systems and processes, including Atlassian JIRA, Service Desk, Confluence and others as directed and updated from time to time</li><li> Prepare and update training materials and train customers and end-users on product use</li><li> Prepare and conduct on-site or remote demos and other presentations to prospects and clients</li><li> Participate in general onboarding, process review and documentation activities</li><li> Exhibit a positive attitude with both customers, potential customers and InVita team members</li><li> Be open to evaluating current processes and impacting positive change</li><li> Other duties, as necessary</li></ul><p></p><p><b><br>
Qualifications:</b></p><ul><li> A bachelor&rsquo;s degree, preferably Genetics, or related disciplines, or 3+ years of equivalent industry experience.</li><li> A minimum 3 years of laboratory, forensics or related hands-on technical experience is an asset.</li><li> Prior field experience supporting customers in a highly technical field is a plus.</li><li> Working knowledge of QA standards.</li><li> Able and willing to travel to client&rsquo;s onsite facilities.</li><li> Ability to work cross functionally.</li></ul><p></p><p><b><br>
Physical Demands and Work Environment:</b></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.</p><ul><li> While performing the duties of this position, prolonged periods of sitting at a desk and working on a computer may be required.</li><li> Additionally, the employee is regularly required to talk or hear.</li><li> The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls.</li><li> The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.</li><li> The employee must occasionally lift and/or move up to 15 pounds.</li><li> Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.</li><li> The noise level in the work environment is usually moderate.</li><li> Ability to attend and preside over trade shows and conferences.</li><li> Ability to travel on a flexible schedule. Airplane travel is necessary.</li></ul><p></p><p><i><br>
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.</i></p><p></p><p><i><br>
This document does not create an employment contract, implied or otherwise, other than an &quot;at will&quot; relationship.</i></p><p></p><p><i><br>
InVita provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</i></p><b><br>
The pay range for this role is:</b><br>
80,000 - 90,000 USD per year(Maryland)</div>

Field Application Specialist (FAS)

1-800 Radiator &A/C

<p>Cummins / 1-800-Radiator is looking for enthusiastic people who are driven to succeed, enjoy working with people and have exceptional customer service skills. Come join our team as a Parts Counter / Customer Service Representative (CSR) in our Baltimore warehouse and <b>earn a portion of your sales in commissions in addition to your normal pay.</b> We reward hard work and offer rapid pay advancement for great performance.</p><p>We offer comprehensive benefits, flexible hours, casual attire and will train you! You have a great opportunity to start at the ground floor, and work your way up or come in with experience if you have it. We are just looking for great people to join our team!</p><p><b>IDEAL CANDIDATE:</b></p><ul><li>Driven to make sales and provide high level of customer service</li><li>Some experience or knowledge of truck and auto parts</li><li>Pro-active mindset with ability to multi-task in fast paced environment</li><li>Superior communication and phone skills</li><li>Excellent attention to detail</li><li>Good computer skills and able to learn and adapt to systems and processes</li><li>Great team player</li><li>Patience, composure and a friendly personality</li></ul><p><b>RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:</b></p><ul><li>Answer 50-100 inbound calls per day from customers looking for price, availability and delivery information on automotive parts.</li><li>Provide friendly customer service to wholesale and retail customers.</li><li>Generate new and repeat sales by providing product and technical information in a timely manner to customers.</li><li>Find out what the customer needs and recommend specific products and solutions.</li><li>Accurately process customer orders.</li><li>Proactively recommend items needed by customers to increase sales and customer satisfaction.</li><li>Problem solve and assist customers in facilitating deliveries and minimize freight costs.</li><li>Manage time effectively, meet personal goals and work effectively with all teams members.</li><li>Overtime may be available</li></ul><p><b>QUALIFICATIONS:</b></p><ul><li>Excellent telephone and listening skills</li><li>Previous sales/call center experience preferred</li><li>Multi-tasking, resolving conflict, and stress tolerance</li><li>Ability to achieve goals on a daily basis</li><li>Positive attitude and willingness to learn</li><li>Proficient with computers and Microsoft Office</li><li>Great work ethic and self-motivated</li><li>Willingness to work in casual warehouse environment</li></ul><p><i><b>Bilingual Spanish speaking a plus!</b></i></p><p>Cummins/1-800-Radiator &amp; A/C is a rapidly growing company in the auto parts sector. Cummins Radiator has been in business since 1911, has been a part of 1-800-Radiator &amp; A/C since 2006, and has had significant sales growth each year. Visit us at: www.cumminsradiator.com and www.1800radiator.com. We are a locally owned company but part of a large national network. This combination allows us to excel at what we do and we have been growing rapidly over the last 10 years. We currently have 6 warehouses located in Maryland, Pennsylvania and Delaware.</p><p>We are looking for people who enjoy a fast-paced work environment and want to help us continue to grow!</p><p>Job Type: Full-time</p><p>Pay: $18.00 - $23.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Are you available to work two Saturdays per month from 8a-2p?</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Spanish (Required)</li></ul><p>Work Location: In person</p>

Parts Counter / Customer Service Rep

Ciena

<div><div>As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We&rsquo;re a technology company that leads with our humanity&mdash;driving our business priorities alongside meaningful social, community, and societal impact.</div><div></div><div><b>
What will you do at Ciena?</b></div><div></div><div><b>
Learn:</b></div><ul><li>
SD-WAN and Multi-Cloud secure connections</li><li>
Cloud-based firewalls, IDS &amp; IPS</li><li>
Enterprise Network</li><li>
Enterprise Wi-Fi &amp; BLE</li><li>
Remote Access</li></ul><div></div><div><b>
Implement:</b></div><ul><li>
Products &ndash; Ciena, VeloCloud, Zscaler, Aruba, Juniper, Palo Alto, Fortinet, F5</li><li>
Cloud &ndash; Azure, AWS, OCI Interconnections, Firewalls &amp; Web Application Firewalls</li></ul><div></div><div><b>
Operational Support:</b></div><ul><li>
Participate 24x7 scheduled On-call rotation</li><li>
Handle trouble ticket escalations from Service Desk, other IT teams or Business Units</li><li>
Drive escalations to resolution with technologies vendors</li><li>
Own Root Cause Analysis and Long-Term Fix</li></ul><div></div><div><b>
Automation:</b></div><ul><li>
Orchestration &amp; Configuration Management &ndash; Terraform &amp; Ansible</li></ul><div></div><div><b>
Documentation:</b></div><ul><li>
Generate &amp; maintain via Agora, SharePoint Online and JIRA</li></ul><div><b><br>
EDUCATION AND EXPERIENCE</b></div><ul><li>
B.S. degree computer science, related degree or relevant experience</li><li>
5 - 8 years concentrated experience in the area of IT Network Infrastructure</li><li>
Require active working experience with network infrastructure, Wi-Fi, or firewalls solutions</li><li>
Strong knowledge of firewall management &ndash; Palo Alto or FortiGate</li><li>
Experienced in network troubleshooting tools (Protocol Analysis hardware/software &amp; packet sniffer)</li></ul><ul><li>
Firewall, Wireless technology certifications desired, but not required</li><li>
Knowledge of Azure, AWS or OCI is a plus</li></ul><div></div><div><b>
CANDIDATE PROFILE</b></div><ul><li>
Strong interpersonal skill with emphasis on collaboration, communication &amp; organization</li></ul><ul><li>
Reliable work ethic to drive commitments to deliverables</li><li>
Open-minded to accept feedback to adjust then grow</li><li>
Be a Change Advocate to think and do things differently</li><li>
Growth mindset to keep learning</li></ul><div></div><div>
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.</div><div></div><div>
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) &amp; DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.<br>
<br>
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.</div><div></div><div>
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.</div><div></div><div>
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.</div></div>

Analyst, IT Operations

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