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field training & education manager

general manager

hr coordinator

training manager

athenahealth

<div><div>Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</div><div></div><div><div><div>
The Position Summary:</div></div><div><div>
The Onsite Training Individually Contributing Manager (ICM) plays a key role in delivering and refining client-facing and internal training strategies. As a core member of the Onsite Training (OT) team, the ICM is responsible for creating and maintaining high-quality training collateral, supporting complex client engagements, and reinforcing internal standards of excellence through enablement, documentation, and quality oversight.</div></div><div></div><div><div><br>
This role requires travel of up to 25%, including support for high-priority client training and on-site quality observations. ICMs are also expected to provide surge support during periods of high demand or low trainer capacity, which may include flexing to support additional onsite assignments or strategic project needs.</div></div><div></div><div><div><br>
Each ICM is assigned a defined scope of responsibilities aligned to business needs, skill alignment, and department priorities. Responsibilities are distributed across the team based on current initiatives and capacity, with each ICM accountable for delivering on their assigned focus area. While areas of ownership may differ, the scope and expectations of the role remain consistent across the team. All ICMs are expected to contribute meaningfully to client support, content refinement, and department initiatives, with strategic assignments and visibility opportunities coordinated in partnership with OT leadership to ensure balance and alignment across the group.</div></div><div></div><div><div><br>
The Team:</div></div><div><div>
The OT ICM will be joining a team of individuals passionate about evolving our client&rsquo;s learning experience. By joining our team, you will have an opportunity to make an impact on improving the athena experience for internal team members and clients. You will collaborate with a wide range of peers across athena to imagine, build, and deliver Coaching &amp; Training services for clients eager to get the most out of the athena network. You will be responsible for providing direct support, training, and strategic utilization recommendations to athenaOne clients, enabling them to achieve optimal adoption and maximum value from our services.</div></div><div></div><div><div><br>
Job Responsibilities:</div></div><div><div>
60% Client Training Support and Strategic Engagement</div></div><div><ul><li><div>
Deliver End User Training (EUT), Go Live Support (GLS), Specialized Training requests and/or Super User engagements</div></li></ul></div><div><ul><li><div>
Support 3&ndash;5 key client accounts with trend monitoring, strategic insights, and tailored training plans and agendas</div></li></ul></div><div><ul><li><div>
Participate in pre-Go Live planning and post-Go Live debriefs</div></li></ul></div><div><ul><li><div>
Respond to client feedback and content-related escalations, when applicable</div></li></ul></div><div><ul><li><div>
Collaborate with OT Managers and cross-functional stakeholders (e.g., Client Services, Product, Enablement) to ensure training aligns with project expectations</div></li></ul></div><div><ul><li><div>
Contribute to executive-facing updates and strategic readouts, as assigned across the ICM team</div></li></ul></div><div></div><div><div>
30% Content Development and Process Improvement</div></div></div><div><div><ul><li><div>
Maintain and update training materials (EUT agendas, prep guides, presentations, etc.) tied to assigned projects or client workflows</div></li></ul></div><div><ul><li><div>
Take ownership of content areas or collateral linked to specific responsibilities or client portfolios</div></li></ul></div><div><ul><li><div>
Customize training materials to reflect client-specific workflows and feedback</div></li></ul></div><div><ul><li><div>
Contribute to and curate resources in the internal OT content library, ensuring tools remain accurate, relevant, and easily accessible</div></li></ul></div><div><ul><li><div>
Collaborate with Product, Enablement, and Training Architects to scale content and improve training tools</div></li></ul></div><div><ul><li><div>
Support quarterly planning, department process reviews, and special initiatives</div></li></ul></div><div></div><div><div>
10% Internal Enablement and Quality Support</div></div><div><ul><li><div>
Deliver onboarding, upskilling, and refresher training for OT trainers</div></li></ul></div><div><ul><li><div>
Participate in internal certifications and coaching programs</div></li></ul></div><div><ul><li><div>
Conduct Quality observations for OT trainers (remote and onsite)</div></li></ul></div><div><ul><li><div>
Contribute to the administration and delivery of the OT Quality and Adherence Programs</div></li></ul></div><div><ul><li><div>
Participate in cross-functional projects or operational initiatives as assigned</div></li></ul></div><div></div><div><div><br>
Typical Qualifications:</div></div><div><ul><li><div>
Bachelor&rsquo;s degree required; certifications in project management or training delivery preferred</div></li></ul></div><div><ul><li><div>
Minimum 3 years of experience supporting onboarding, implementation, or training delivery for athenaOne or a comparable EHR platform</div></li></ul></div><div><ul><li><div>
Proven ability to manage and execute complex client training assignments with minimal oversight</div></li></ul></div><div><ul><li><div>
Strong project management skills, including task prioritization, coordination of deliverables, and ownership of timelines</div></li></ul></div><div><ul><li><div>
Demonstrated ability to think strategically and connect day-to-day training work to department goals, department priorities, and business outcomes</div></li></ul></div><div><ul><li><div>
Skilled in developing polished, client-ready materials including presentations, training content, and meeting agendas</div></li></ul></div></div><div><div><ul><li><div>
Proficient in Microsoft Excel, PowerPoint, Word, and SharePoint, with a strong eye for formatting and attention to detail</div></li></ul></div><div><ul><li><div>
Experience maintaining and customizing training materials tied to release cycles or client-specific workflows</div></li></ul></div><div><ul><li><div>
Comfortable leading internal upskilling sessions and onboarding initiatives</div></li></ul></div><div><ul><li><div>
Strong interpersonal and communication skills with experience collaborating across cross-functional teams (e.g., Product, Client Services, Enablement)</div></li></ul></div><div><ul><li><div>
Familiarity with clinical operations and revenue cycle workflows in ambulatory or enterprise healthcare settings</div></li></ul></div><div><ul><li><div>
Willingness to travel up to 25% for onsite training support, trainer observations, and department initiatives</div></li></ul></div><div></div><div><div><br>
About athenahealth:</div></div><div><ul><li><div>
 Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</div></li></ul></div><div><ul><li><div>
Our Location: This role is a flexible position with the team leadership based in our downtown Atlanta, GA office in the Ponce City Market building.</div></li></ul></div><div><ul><li><div>
Our Culture: At athenahealth, our employees (or &ldquo;athenistas&rdquo;) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients, and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for a company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.</div></li></ul></div><div><ul><li><div>
Our Perks: Along with health &amp; financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces, and dog-friendly offices - just to name a few.</div></li></ul></div></div><div></div><div><i><br>
Expected Compensation</i></div>
$88,000 - $150,000<div><i>
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, </i><i>relevant knowledge</i><i> and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.</i></div><div></div><div><div><div><div><div><div><div><div><div><div><i><br>
About athenahealth</i></div><div></div><div><i>
Our vision:</i> <i>In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients &mdash; powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</i></div><div></div><div><i>
Our company culture:</i> <i>Our talented</i> <i>employees &mdash; or athenistas, as we call ourselves &mdash; spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.</i></div><div></div><div><i>
Our DEI commitment:</i> <i>Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.</i></div><div></div><div><i>
What we can do for you:</i></div><div><i>
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative</i> <i>workspaces</i> &mdash; <i>some offices even welcome dogs.</i></div><div></div><div><i>
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,</i> <i>full-time. With consistent communication and digital collaboration tools, athenahealth</i> <i>enables</i> <i>employees to find a balance that feels fulfilling and productive for each individual situation.</i></div><div></div><div><i>
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.</i></div><div></div><div><i>
Learn more about our culture and benefits here: </i><i>athenahealth.com/careers</i></div><div><div><i>
https://www.athenahealth.com/careers/equal-opportunity</i></div></div></div></div></div></div></div></div></div></div></div></div>

Onsite Training Manager

The Home Depot

<div>
 Req169250
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 <strong>
  Position Purpose
  <br/>
  <br/>
 </strong>
 The Leadership Training Manager (LTM) creates a strong experiential learning environment that helps leaders build the knowledge, skills, and abilities essential to success at The Home Depot and aligned with its core values. The LTM achieves this by hosting learning events, facilitating training courses, and offering practical opportunities for leaders to apply newly learned concepts and skills. Through engaging discussions grounded in real-life examples, leadership messages, and personal experiences, the LTM motivates and inspires leaders to build leadership capabilities, reach their developmental goals, and drive organizational results.
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 <strong>
  Key Responsibilities
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 </strong>
 <ul>
  <li>
   60% Facilitates instructor-led leadership, and business-related training for The Home Depot leaders by hosting development events and delivering engaging in-person and virtual courses, across multiple platforms.
  </li>
  <li>
   20% Performs administrative duties including calendar planning, event and classroom preparation and inspection, content review, agenda creation, attendance and roster management, and communication with business partners to ensure seamless delivery of all training activities.
  </li>
  <li>
   10% Partners with Learning Design &amp; Development, Learning Strategy, peer groups, and cross functional subject matter experts to provide expertise in the development, maintenance, and enhancement of training materials and course content.
  </li>
  <li>
   10% Participates in special project assignments, including serving as project lead, to support evolving business and learning initiatives.
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  </li>
 </ul>
 <strong>
  Direct Manager/Direct Reports
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  <li>
   This position reports to the Sr Manager of Learning Delivery
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   This position has no direct reports
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  </li>
 </ul>
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  Travel Requirements
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 <ul>
  <li>
   Typically requires overnight travel 30% of the time.
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  </li>
 </ul>
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  Physical Requirements
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 <ul>
  <li>
   Frequently requires standing or sitting in one location with regular opportunities to move about. Work may involve extended periods on your feet as well as time seated comfortably. Occasional stooping or lifting of light objects may be required. When conducting events in stores or other facilities, duties may also include bending, reaching, twisting, lifting, pushing, pulling, and moving merchandise or tools as needed.
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  </li>
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  Working Conditions
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  <li>
   Typically located in indoor areas such as classroom, office, store, or other Home Depot facility. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. May encounter an uneven flooring surface due to temporary cracks in the floor or parking lot.
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  </li>
 </ul>
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  Minimum Qualifications
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  <br/>
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 <ul>
  <li>
   Must be eighteen years of age or older.
  </li>
  <li>
   Must be legally permitted to work in the United States.
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  </li>
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  Preferred Qualifications
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  <br/>
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 <ul>
  <li>
   Prior retail operations and leadership experience
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  <li>
   Strong verbal and written communication skills
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  <li>
   Ability to communicate and present information to various groups within the organization
  </li>
  <li>
   Strong interpersonal skills, team oriented, and results driven with a sense of urgency.
  </li>
  <li>
   Strong time management skills
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  <li>
   Ability to learn new information and processes quickly
  </li>
  <li>
   Customer focused and driven to succeed
  </li>
  <li>
   Ability to demonstrate stewardship of organizational culture
  </li>
  <li>
   Knowledge of Adult Learning Principles
  </li>
  <li>
   Skilled at using Microsoft Office tools (e.g., Outlook, PowerPoint, Excel, Copilot, Teams, Forms, OneNote)
  </li>
  <li>
   Skilled at using technology platforms (i.e., computers, tablets, mobile devices, etc.)
  </li>
  <li>
   At least 3 years prior experience in related field is a plus (Training and Development, Leadership &amp; Organizational development, Human Resources)
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  <li>
   Bachelor&rsquo;s degree
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  </li>
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  Minimum Education
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  <li>
   The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
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  Minimum Years Of Work Experience
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   5
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  </li>
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  Competencies
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   Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
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   Customer Focus: Building strong customer relationships and delivering customer-centric solutions
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   Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
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   Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
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   Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
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   Values Differences: Recognizing the value that different perspectives and cultures bring to an organization
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   Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
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   Demonstrates Self-Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
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   Business Insights: Applying knowledge of business and the marketplace to advance the organization's goals
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   Decision Quality: Making good and timely decisions that keep the organization moving forward
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</div>


Leadership Training Manager - HDU in the Field - Atlanta, GA

North Shore Medical & Aesthetics Center

<div><p><b>Role Purpose</b></p>
<p>
To create a clear, scalable training and certification system that supports onboarding, education, product knowledge, and adoption across DBG USA.</p><p></p><p><b><br>
Position Summary</b></p>
<p>
Leads DBG USA training and education across all pillars by aligning Dr. Brown&rsquo;s program with NTTI, managing class scheduling, supporting <b>DBI education</b>, incorporating <b>DBL product training</b>, and building the Certified TricoExam Professional (CTEP) pathway.</p>
<p><b>
Core Responsibilities</b></p>
<ul>
<li>Merge Dr. Brown&rsquo;s program with the NTTI program</li>
<li>Build and manage the training calendar and class schedule</li>
<li>Support and coordinate <b>DBI education</b> programs and class delivery</li>
<li>Incorporate <b>DBL product education and training</b> into onboarding and curriculum</li>
<li>Create and manage the <b>CTEP program</b></li>
<li>Define Phase 1 CTEP scope, requirements, and training path</li>
<li>Develop or manage:
<ul><li>onboarding content</li>
<li>certification materials</li>
<li>exam structure</li>
<li>continuing education framework</li>
<li>training videos</li>
</ul></li><li>Support customer onboarding and education delivery</li>
<li>Coordinate with instructors, trichology mentors, and leadership</li>
<li>Ensure launch-ready training content is in place across TricoExam, DBI, DBL, and Bermuda referral support</li>
</ul>
<p><b>Key Deliverables</b></p>
<ul>
<li>Integrated DBG + NTTI training structure</li>
<li>Class schedule and training calendar</li>
<li><b>CTEP Phase 1 Blueprint</b></li>
<li>CTEP curriculum outline</li>
<li>Certification exam concept</li>
<li>Continuing education structure</li>
<li>Customer onboarding materials</li>
<li>Training and support videos</li>
<li>DBI education coordination</li>
<li>DBL product training content</li>
</ul>
<p><b>Preferred Qualifications</b></p>
<ul>
<li>At least 5 years' experience in training, education, certification, or program management</li>
<li>Background in trichology, beauty education, product education, or related professional training</li>
<li>Strong organization, scheduling, and cross-functional coordination skills</li>
<li>Ability to build practical training systems in a growth-stage environment</li></ul></div>

Field Training & Education Manager

<div><p><b>Position Purpose:</b></p><p>
The Workforce Enablement Manager ensures HDES technicians are equipped with the right tools, training, processes, and information to perform at a high standard. This role drives technician readiness, onboarding, upskilling, workflow adoption, and overall field capability. It serves as the bridge between the field and business operations, ensuring all enablement programs are aligned with real operational needs.</p><p><b><br>
Key Responsibilities:</b></p><ul><li>
Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.</li><li>
Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.</li><li>
Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.</li><li>
Manage issues and roadblocks that arise related to their area of responsibility.</li><li>
Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.</li><li>
Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.</li><li>
Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.</li><li>
Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.</li><li>
Maintain knowledge base regarding specific operations and processes within store operations</li><li>
Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
Direct and indirect reports typically include 2-5 Business Analysts.</li><li>
Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.</li><li>
Typically procedures for analyzing situations and making conclusions are very diverse.</li><li>
Typically considers among many different options or procedures when solving problems.</li><li>
Typically, once given general assignments, determines priorities and defines what should be done and how to do it.</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li><li>
Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
Ability to influence cross-functionally and build relationships across field and corporate teams.<br>
<ul><li>Strong understanding of HDES operations, technician workflows, and asset types.</li><li>High capability in training program design, readiness assessment, and content alignment.</li><li>Change management, communication, and facilitation skills.</li><li>Ability to analyze readiness gaps and translate them into actionable training or process improvements.</li></ul></li></ul><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul><p><b><br>
Preferred Education:</b></p><ul><li>
No additional education</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
5</li></ul><p><b><br>
Preferred Years of Work Experience:</b></p><ul><li>
No additional years of experience</li></ul><p><b><br>
Minimum Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Preferred Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Certifications:</b></p><ul><li>
None</li></ul><p><b><br>
Competencies:</b></p><ul><li>
Strong business, functional and/or store knowledge for their area of responsibility</li><li>
Leadership and management experience preferred</li><li>
Strong operations, retail and/or field experience required</li><li>
Ability to partner/communicate well with the field/stores</li><li>
High sense of urgency in responding to field needs</li><li>
Strong big picture; strategic thinking skills</li><li>
Strong quantitative skills such as statistics and data analysis.</li></ul></div><p></p>

Manager, Workforce Enablement (Equipment Services)

<div><p><b>Position Purpose:</b></p><p>
The Senior Manager of Learning Strategy (LSM) is responsible for establishing short and long-term learning strategies to increase associate competence and confidence. The LSM will take a learner-centric approach to define and routinely validate learning needs for targeted audiences. The LSM will create effective learning and content plans by ensuring all learning needs are addressed with simple, relevant, and effective solutions</p><p><b><br>
Key Responsibilities:</b></p><ul><li><p>
Determine learner capabilities and learner needs by reviewing job requirements, experiencing the learner's environment, connecting with learners and leaders closest to the role, and evaluating key metrics and connect with business partners to stay current on the needs of the business.</p></li><li><p>
Develop strategy for assigned content areas (content area plan) and recommend solutions to business partners that address learner needs to increase associate competence and confidence. Collaborate with other LSMs to ensure assigned content areas are represented. Determine and maintain effectiveness of content areas.</p></li><li><p>
Work with learning Design &amp; Development, Technology, and/or Delivery teams to determine the most effective learning solutions for assigned content areas and communicate solutions to business partners</p></li><li><p>
Create learning plans for assigned job roles based on learner needs. For assigned job roles, validate content area recommendations from other LSMs. Work closely with learning Execution, Technology, and Delivery team members to ensure execution of learning plans. Determine and maintain effectiveness of learning plans.</p></li><li><p>
Collaborate with business partners, keeping them informed, influencing the right decisions for learners, and effectively addressing difficult issues. Demonstrate the courage to say what needs to be said, while maintaining strong relationships. Gain buy-in from stakeholders at multiple levels of the organization</p></li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li><p>
This position reports to the Director Learning.</p></li><li><p>
This position has 0-4 direct reports.</p></li></ul><p><b><br>
Travel Requirements:</b></p><ul><li><p>
Typically requires overnight travel less than 10% of the time.</p></li></ul><p><b><br>
Physical Requirements:</b></p><ul><li><p>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</p></li></ul><p><b><br>
Working Conditions:</b></p><ul><li><p>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</p></li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li><p>
Must be eighteen years of age or older.</p></li><li><p>
Must be legally permitted to work in the United States.</p></li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li><p>
At least 7 years prior experience in related field (Training and Development, Leadership &amp; Organizational development, Human Resources) and/or THD field experience.</p></li></ul><p><b><br>
Minimum Education:</b></p><ul><li><p>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</p></li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li><p>
2</p></li></ul><p><b><br>
Competencies:</b></p><ul><li><p>
COLLABORATES: Building partnerships and working collaboratively with others to meet shared objectives</p></li><li><p>
COMMUNICATES EFFECTIVELY: Developing and delivering communications that convey a clear understanding of the unique needs of different audiences</p></li><li><p>
COURAGE: Stepping up to address difficult issues, saying what needs to be said</p></li><li><p>
CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions</p></li><li><p>
STRATEGIC MINDSET: Seeing ahead to future possibilities and translating them into breakthrough strategies</p></li><li><p>
ORGANIZATIONAL SAVVY: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics</p></li><li><p>
DECISION QUALITY: Making good and timely decisions that keep the organization moving forward</p></li><li><p>
INTERPERSONAL SAVVY: Relating openly and comfortably with diverse groups of people</p></li><li><p>
PERSUADES: Using compelling arguments to gain the support and commitment of others</p></li><li><p>
BALANCE STAKEHOLDERS: Anticipating and balancing the needs of multiple stakeholders</p></li><li><p>
PLANS and ALIGNS: Planning and prioritizing work to meet commitments aligned with organizational goals</p></li><li><p>
ACTION ORIENTED: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm</p></li><li><p>
BUSINESS INSIGHT: Applying knowledge of business and the marketplace to advance the organization's goals</p></li></ul></div><p></p>

Sr Manager Learning Strategy

Manhattan Strategy Group

<div><div>Manhattan Strategy Group (MSG), a leading management consulting firm, is seeking a dynamic and experienced Data Collection Center (DCC) Task Manager to support the Bureau of Labor Statistics (BLS) JOLTS (Job Openings and Labor Turnover Survey) project. This role offers an exciting opportunity to lead high-impact initiatives in a fast-paced, mission-driven environment.</div><div>
</div><div>
MSG is a leading management consulting firm specializing in program management, training and technical assistance, research and evaluation, marketing and communications, and technology and digital services for federal clients, including the Departments of Labor, Education, and Health and Human Services, Justice, and Homeland Security. We offer a collaborative, growth-oriented environment focused on excellence and impact.</div><div>
</div><div>
We are hiring a Task Manager to support BLS data collection efforts. In this role, you will oversee the DCC (Data Collection Center) operations by serving as a liaison between leadership and contractor staff while supervising teams, managing quality control, and directing training.</div><div><b>
Position Highlights</b></div><ul><li>
Day shift, Monday&ndash;Friday (6:00 AM&ndash;7:00 PM EST)</li><li>
No weekends</li><li>
Full-time, 40 hours/week</li><li>
MSG comprehensive benefits (Health, dental, vision, FSA, 401(k), PTO, Holidays, Life, and Disability)</li><li>
On-site location: Atlanta, GA 30303</li></ul><div></div><div><b>
Job Duties and Responsibilities:</b></div><ul><li>
Serves as the liaison between the contractor and the DCC manager regarding the operations of the DCC.</li><li>
Serves as the liaison between the Project Manager and all subordinate contractor staff.</li><li>
Supervises and assigns workloads to the task monitors and their respective teams.</li><li>
Supervises and directs quality control activities.</li><li>
Directs and supervise training at the DCC level.</li></ul><div></div><div><b>
Minimum Qualifications:</b></div><ul><li>
Must be able to successfully complete the Department of Personnel Suitability and Security Clearance Process.</li><li>
High School diploma or equivalent; and 2-4 years of relevant experience at the Task Supervisor role.</li><li>
Proficiency in use of Microsoft Office or equivalent software.</li><li>
Proficiency in analyzing reports to monitor performance and assign workloads.</li></ul><div></div><div><b>
Preferred Experience:</b></div><ul><li>
Call center, strong customer service and sales experience</li><li>
Consistent work history and excellent attendance record</li><li>
Excellent leadership and management skills</li></ul><div></div><div>
MSG is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor (DOL).</div><div></div><div>
If you are a jobseeker with a disability and require a reasonable accommodation to apply for one of our jobs, please contact HR@ManhattanStrategy.com.</div><div></div><div><i>
Manhattan Strategy Group (MSG) is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. Our hiring decisions are based solely on merit and qualifications, ensuring a fair and competitive selection process.</i></div></div>

Data Collection Center (DCC) Task Manager – JOLTS (Atlanta)

<div><p><b>Position Purpose:</b></p><div>
The Senior Analyst of Marketing Technology Optimization serves as a cross-functional partner to execute on enabling launch of content management systems across marketing and operational teams. This role is responsible for translating complex business requirements and brand standards into scalable technology solutions and actionable objectives, and operates at the intersection of people, process and technology. This is accomplished by balancing strong knowledge of technology with ongoing user support including training, new user onboarding, and governance, to ensure that user base is equipped to work faster, smarter, and more effectively.</div><div><br>
<b>
Key Responsibilities:</b></div><ul><li>
10% Knowledge of Marketing Operations - Remains knowledgeable on Marketing Technology systems and capabilities, and trends in Marketing Operations</li><li>
20% On-Going Support for Systems - Provide on-going support for systems that enable marketing project execution by developing and delivering training, new associate on-boarding, and governance of implementations to ensure configurations and data stay &quot;clean&quot;</li><li>
20% Optimizes Processes - Use data and insights to optimize processes and support through areas such as automation, incremental enhancements to system configurations, process improvement and modifications to training programs to drive operational efficiencies</li><li>
10% Partner with Third-Parties - Partner with third party software providers to understand and influence their capabilities roadmap</li><li>
20% Partnership - Partner with Marketing Technology product management, Brand Marketing account services, creative, program management office (PMO), and other cross functional partners to understand processes and system requirements to enable marketing project execution and technology services</li><li>
20% Requirement Gathering - Based on PMO center-of-excellence processes and ways of working and requirements gathered, configure technology, on-board users, and thoughtfully roll-out solutions that enable marketing project execution and processes</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
This position typically reports to Manager/Sr Manager Marketing Operations</li><li>
This position has 0 Direct Reports</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li><div>
Previous experience in traditional and/or digital marketing, marketing operations, or optimizing marketing technology operations</div></li><li><div>
Self-motivated and able to work independently and collaboratively within/across cross-functional team(s); able to lead and deliver projects with little direction</div></li><li><div>
Strong problem-solving skills with the ability to manage ambiguity in fast paced environments</div></li><li><div>
Ability to communicate complex topics to manager and senior leadership</div></li><li><div>
Experience with Marketing Technology and Content Management systems and ways of working including but not limited to digital asset management, dynamically assembled creative/content, campaign and offer management, marketing workflow management, and agile marketing</div></li><li><div>
Proven experience collaborating with cross-functional teams to translate business requirements into technical requirements</div></li><li><div>
Demonstrated ability to map end-to-end marketing workflows and identify opportunities for automation, bottle-neck removal, or friction reduction</div></li><li><div>
Proficiency in identifying platform analytics or user feedback loops to utilize data-driven decision making for process improvements</div></li><li><div>
Experience leading the rollout of new technologies or global process shifts, ensuring high adoption rates through structured communication, training plans, and user support</div></li><li><div>
Deep familiarity with core marketing ecosystem technologies (e.g. AEM, Express, Workfront, etc.) and implementation experience for large scale technology</div></li><li><div>
Excellent verbal and written communication skills and an ability to prepare clean and concise leadership-ready documents</div></li></ul><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul><p><b><br>
Preferred Education:</b></p><ul><li>
No additional education</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
4</li></ul><p><b><br>
Preferred Years of Work Experience:</b></p><ul><li>
No additional years of experience</li></ul><p><b><br>
Minimum Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Preferred Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Certifications:</b></p><ul><li>
None</li></ul><p><b><br>
Competencies:</b></p><ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li><li>
Manages Conflict</li></ul></div><p></p>

Senior Analyst, Marketing Technology

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