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Rep-Lite

<div><h1 class="jobSectionHeader">Territory Sales Manager - Surgical Medical Devices</h1>
Atlanta, GA | Field-Based | Covering Georgia &amp; Alabama<h3 class="jobSectionHeader">
Build a Territory. Influence Surgeons. Sell Technology That Makes a Difference.</h3>
Rep-Lite is partnering with an established medical device manufacturer to identify a high-performing Territory Sales Manager to drive growth across Georgia and Alabama.
This is an opportunity to represent an innovative portfolio of surgical technologies trusted by surgeons for nearly four decades while joining a company that still offers the agility, visibility, and career growth of a smaller organization.
If you're a hunter who enjoys opening new accounts, building surgeon relationships, navigating complex hospital systems, and owning your business, this is the opportunity you've been looking for.<h2 class="jobSectionHeader">
Territory</h2>
Based in the Greater Atlanta area covering:<ul><li>
Georgia</li><li>
Alabama</li></ul>
Approximately 50% overnight travel throughout the territory.<h2 class="jobSectionHeader">
Why This Opportunity?</h2>
Unlike large medical device companies where territories are often saturated, this position offers the opportunity to truly grow a business.
You'll represent innovative surgical technologies used across multiple specialties including:<ul><li>
Vascular Surgery</li><li>
General Surgery</li><li>
Plastic Surgery</li><li>
Trauma</li><li>
Transplant</li><li>
Urology</li><li>
Colorectal</li><li>
Thoracic Surgery</li><li>
Robotic Surgery</li></ul>
You'll work directly with surgeons, OR teams, hospital leadership and supply chain to introduce technologies that improve workflow and patient care.<h2 class="jobSectionHeader">
What You'll Do</h2>
As the Territory Sales Manager, you'll own your territory from prospecting through long-term account growth.
Responsibilities include:<ul><li>
Drive new business development throughout the Georgia and Alabama</li><li>
Build relationships with surgeons, OR staff, administrators and supply chain</li><li>
Sell both capital equipment and disposable products</li><li>
Lead product evaluations and clinical demonstrations</li><li>
Support product trials and in-servicing</li><li>
Develop physician champions within key accounts</li><li>
Navigate Value Analysis Committee (VAC) and capital approval processes</li><li>
Execute a strategic territory business plan</li><li>
Maintain an active sales pipeline and accurate CRM documentation</li><li>
Represent the company at conferences, educational meetings and industry events</li></ul><h2 class="jobSectionHeader">
We're Looking For Someone Who Has</h2><ul><li>
5+ years of surgical or operating room medical device sales experience</li><li>
Proven success selling into hospitals and ambulatory surgery centers</li><li>
Experience calling directly on surgeons</li><li>
Experience selling capital equipment, disposable products or both</li><li>
Strong business development and prospecting skills</li><li>
Demonstrated history of quota attainment</li><li>
Excellent presentation, negotiation and closing skills</li><li>
Ability to travel overnight throughout territory (approximately 50%)</li><li>
Bachelor's degree preferred</li></ul><h2 class="jobSectionHeader">
Highly Preferred Experience</h2>
Candidates with experience selling into any of the following environments are encouraged to apply:<ul><li>
Robotic Surgery</li><li>
General Surgery</li><li>
Vascular</li><li>
Plastics</li><li>
Colorectal</li><li>
Trauma</li><li>
Cardiac</li><li>
Urology</li><li>
Capital Equipment</li><li>
Surgical Navigation</li><li>
OR Equipment</li></ul>
Experience launching new products or growing underdeveloped territories is highly valued.<h2 class="jobSectionHeader">
What Makes Someone Successful</h2>
The ideal candidate is:<ul><li>
Hunter-minded</li><li>
Entrepreneurial</li><li>
Clinically credible</li><li>
Competitive</li><li>
Organized</li><li>
Self-motivated</li><li>
Consultative</li><li>
Comfortable selling complex solutions</li><li>
Passionate about helping surgeons improve patient outcomes</li></ul>
This is an excellent opportunity for someone who enjoys autonomy, wants visibility within a growing organization, and is excited about building long-term customer relationships.<h2 class="jobSectionHeader">
Compensation &amp; Benefits</h2><ul><li>
Base Salary range (based on experience): $100,000-$105,000</li><li>
On-Target Earnings: Up to $225,000</li><li>
Monthly incentive plan</li><li>
Initial commission guarantee</li><li>
Monthly vehicle stipend</li><li>
Mileage reimbursement</li><li>
Monthly phone stipend</li><li>
Laptop and demo equipment provided</li><li>
Full benefits provided through Rep-Lite</li></ul><h2 class="jobSectionHeader">
Why Apply?</h2>
If you're an experienced surgical medical device sales professional looking for a territory with significant growth potential, greater autonomy, and the opportunity to represent surgeon-preferred technologies, we'd love to speak with you.
Rep-Lite receives a large volume of resumes for each position and regretfully cannot respond to each application.
If we have an interest in speaking with you further, we will email a request for a video interview. Sometimes these emails end up in spam/junk so please make sure you are checking them periodically; the sending domain will be @applytojob.com.
Thank you for your interest in Rep-Lite and good luck in your search!
***&ldquo;Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
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Territory Sales Manager - Surgical Medical Devices - 80

Franklin Street

<div>Description:

Franklin Street is currently seeking a Receptionist to join our team in Atlanta, GA.
 ** This is a temporary position and will be re-evaluated after 6 months.
The ideal candidate must possess strong written and verbal communication skills, and they are organized, proactive, detail-oriented, and committed to maintaining a professional and inviting office environment. Two years of customer service and multiple phone lines experience preferred. Bilingual in Spanish is preferred but not required.
Position Overview:
The Receptionist serves as the first point of contact for clients, visitors, and team members, creating a professional, welcoming, and positive first impression for all who enter or contact the organization. We are seeking a vibrant, customer-focused individual with exceptional interpersonal skills who enjoys engaging with people and providing outstanding service. The receptionist will answer the multi-line phone, greet guests, perform general administrative duties, complete clerical tasks and projects, and assist the operations manager in support of our corporate, real estate, and insurance teams.<ul><li>
Answers multiple-line phones in a professional and efficient manner.</li><li>
May respond to customer questions and complaints and/or route to appropriate party.</li><li>
Represents the Company to guests and clients - welcoming visitors, answering and/or referring inquiries.</li><li>
Performs general clerical duties i.e. filing, checking/delivering mail, etc.</li><li>
Manages incoming and outgoing mail and shipping.</li><li>
Performs general computer duties, i.e. Data entry, managing websites, A/P posting, etc.</li><li>
Maintains office supply inventory, checking stock levels, placing and expediting orders for supplies, verifying receipt of supplies and reconciling billing.</li><li>
Ensure coffee machines and beverage stations are well-maintained, stocked, and operational to support a positive employee and visitor experience.</li><li>
Provides technical support for all training and office-wide meetings held in the office.</li><li>
Assists with booking travel for incoming guests to the office</li><li>
Assists with arranging catering or food delivery for meetings.</li><li>
Provides administrative support to the Operations manager as well as business partners and senior executives.</li><li>
Assist with all new hire processes</li><li>
Maintains cleanliness and organization of office common areas to provide a clean, hospitable, and safe environment for employees and guests.</li><li>
Performs light clean-up / maintenance duties for the office conference room, break areas, and refrigerators etc.</li><li>
Submit and monitor maintenance requests, coordinating with building management and service providers as needed.</li><li>
Coordinate parking validation procurement and provide validations to guests, clients, and visitors as required.</li><li>
Provide additional phone coverage when necessary to help support the other offices.</li><li>
Schedules appointments and assists with making travel arrangements for business partners when necessary.</li><li>
Manages conference room schedules and provides support in setting up company meetings and trainings.</li><li>
Schedules office meetings and trainings.</li><li>
Performs other duties as assigned.</li><li>
Assists in planning and execution of welfare events and philanthropic activities</li></ul>
Requirements:
<ul><li>Prefer at least 2 years of switchboard experience and experience with multiple phone lines.</li><li>
Prefer at least 2 years of customer service experience.</li><li>
Ability to represent the company professionally in front of guests with hospitality and customer service.</li><li>
Must be dependable and present a professional appearance and demeanor at all times. Please note, in this role, a professional business office appearance requires that no tattoos or piercings are visible.</li><li>
Strong written and verbal communication skills (both in person and over the phone). Must be able to speak clearly and concisely. The ability to comprehend, speak, and write fluently in English at a professional level is required.</li><li>
Must be neat, organized, and able to multitask in a fast-paced business environment.</li><li>
Exemplary interpersonal skills and service orientation, and ability to interface effectively at all levels of the organization.</li><li>
Ability to follow documented procedures and standards.</li><li>
Proficiency on computer skills including MS Office applications (SharePoint, Excel, Word, Outlook, Power Point, Publisher), database applications, and related software is required as is the ability to actively research basic information on the internet.</li><li>
Ability to touch-type accurately at 55-60 wpm or higher required.</li></ul>
About Franklin Street:
Franklin Street is a family of full-service real estate companies focused on delivering value-added solutions to meet clients&rsquo; evolving needs. Through a collaborative philosophy of leveraging the resources, expertise, and experience of each of its divisions&mdash;Real Estate, Capital, Insurance, Property Management, and Project Management&mdash;Franklin Street offers unmatched value and optimal solutions for clients nationwide.
Franklin Street is a family of full-service real estate companies focused on delivering value-added solutions to meet clients&rsquo; evolving needs. Through a collaborative philosophy of leveraging the resources, expertise, and experience of each of its divisions&mdash;Real Estate, Capital, Insurance, Property Management, and Project Management&mdash;Franklin Street offers unmatched value and optimal solutions for clients nationwide.
Make your next career move with Franklin Street. With seven lines of business and nine offices across, that perfect opportunity you&rsquo;ve been looking for is here. We believe in hiring a mix of experienced and new talent to join our team of professionals. Whatever your expertise, wherever you are on your career path, Franklin Street is your destination for success.
Learn more about Franklin Street and our award-winning culture at www.FranklinSt.com.
Must be able to successfully pass pre-employment (post-offer) drug screen and background check.
Franklin Street and Lighthouse HR Services is an Equal Opportunity Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, or any other classification protected by law.</div>

Receptionist

Ware Malcomb

<div><div>Are you ready to join a growth-oriented team where creativity meets innovation? At Ware Malcomb, we are a dynamic and forward-thinking design firm committed to pushing the boundaries. Our team-oriented, collaborative approach ensures that every project is a blend of visionary design, seamless project delivery, and we are actively engaged with both the community and the industry. Discover our vibrant culture to get an inside look into life at Ware Malcomb and the programs we offer. https://waremalcomb.com/life-at-ware-malcomb/</div><div></div> 
As a Designer III at Ware Malcomb, you will lead the application of advanced design techniques across a range of project scales, taking ownership of key design components from concept through construction. You will exercise strong independent judgment in evaluating and applying design methods, contribute to design visioning and concept development, and lead client presentations while maintaining design intent. You will support project execution through Design Development (DD), Construction Documents (CD), and Contract Administration (CA), including submittals and furniture selection, while mentoring junior team members and coordinating project efforts under the general direction of a licensed interior designer.
<h3 class="jobSectionHeader">
Your Role</h3><ul>
<li>Support Interior Designer/ Sr Interior Designer with all design communication and design presentations with Client and internally</li>
<li>Introduce and develop design solutions that meet the client&rsquo;s needs on time and budget</li>
<li>Design and execute components of projects of moderate complexity from concept through construction under supervision of Design Director or Studio Manager</li>
<li>Space planning and creation of program documents</li>
<li>Creation of design concepts</li>
<li>Create graphic formatting and mood boards for client presentations</li>
<li>Creation of finish plans, specifications, and material selections</li>
<li>AutoCAD and Revit support for the preparation of Design Development and Contract Documents</li>
<li>Support consultant coordination of DD and CDs</li>
<li>3D renderings and computer illustrations</li>
<li>Meet with furniture dealers, product reps, and fabricators to meet overall project objectives</li>
<li>Take a leading role in design, documentation, and coordination from Concept through the Construction Administration phase</li>
<li>Respond to submittals during the contract administration phase under direction of the Project Manager</li>
<li>Work to master the development, continuity and detailing of design concepts</li>
<li>Develop a strong mastery of appropriate construction techniques and detailing</li>
<li>Research, identify and implement applicable building and accessibility codes</li>
<li>Strive for impactful, innovative, and functional design</li>
</ul><h3 class="jobSectionHeader">Qualifications</h3><ul>
<li>5+ years of experience in the field of Architecture or Interior Design</li>
<li>NCIDQ certification preferred</li>
<li>Bachelor&rsquo;s Degree in Architecture or Interior Design</li>
<li>Standard knowledge of financial terms and principles</li>
<li>Ability to understand and carry out general instructions. Requires intermediate analytical and quantitative skills</li>
<li>Ability to support the Interior Designer or Senior Interior Designer in design visioning and maintain a clear design intent through the life of the project</li>
<li>If required, ability to provide clear direction to Designer I or II to create comprehensive design packages</li>
<li>Ability to support design presentation to Client and collect/implement feedback</li>
<li>Excellent written and verbal communication skills are essential</li>
<li>Excellent presentation skills. Ability to effectively present information</li>
<li>Strong organizational and analytical skills</li>
<li>Ability to provide efficient, timely, reliable and courteous service to customers</li>
<li>Ability to comprehend, analyze, and interpret complex documents</li>
<li>Ability to work independently to solve problems involving multiple options</li>
</ul><h3 class="jobSectionHeader">Software Skills</h3><div>
<ul><li>Proficiency in Revit / BIM 360</li>
<li>Proficiency in Vantagepoint</li>
<li>Proficiency in MS Office, including Word, Excel and Outlook</li>
<li>Proficiency in Newforma</li>
<li>Proficiency in AutoCAD/Architectural Desktop</li>
<li>Advanced Proficiency in Adobe Creative Suite and SketchUp graphic software</li>
<li>Knowledge of 3D rendering software such as Enscape and Lumion</li>
<li>Advanced Knowledge of building code</li>
</ul></div><div>This is a full-time, long-term position.</div>
<div></div>
<div><div>Established in 1972, Ware Malcomb is a dynamic, forward-thinking commercial real estate design firm providing professional architecture, interior design, civil engineering, branding, building measurement, structural engineering and MEP engineering services to clients throughout the world. With office locations throughout the United States, Canada, Mexico and Brazil, the firm specializes in the design of office, industrial, science &amp; technology, healthcare, multifamily, retail, hospitality and public/institutional projects.
</div>
<div></div><div>The firm is also ranked among the top 10 Architecture/Engineering firms in Engineering News-Record&rsquo;s Top 500 Design Firms and the Top 30 Interior Design Firms in Interior Design magazine&rsquo;s Top 100 Giants. For more information, visit waremalcomb.com.</div></div></div>

Designer III, Interior Architecture & Design

The Home Depot

Position Purpose: The Collections Specialist will support our Pro Trade Credit program. In this role, you will manage a portfolio of commercial (B2B) accounts, acting as the primary point of contact for past-due customers. The goal is to recover outstanding revenue while maintaining positive relationships with our professional trade partners. Success in this role will be measured by timely recovery rates, customer satisfaction scores, and adherence to compliance standards, ensuring clear benchmarks for performance. The specialist will handle the full cycle of delinquency management from initial outreach and dispute resolution to negotiating payment plans and preparing accounts for legal escalation or lien actions when necessary. Throughout this process, you will also collaborate closely with departments such as Legal and Sales to ensure a holistic and coordinated approach to collections and account management. Key Responsibilities: 30% - Outreach &amp; Negotiation - Conduct high-volume outbound calls and emails to commercial customers with past-due balances. Negotiate payment commitments and follow up to ensure promises are kept. 30% - Account Reconciliation - Research and resolve billing discrepancies, missing purchase orders (POs), or proof-of-delivery (POD) disputes that are holding up payment. 10% - Documentation - Maintain detailed, legally defensible notes on all collection activities within the ERP/Credit software. 10% - Legal &amp; Lien Initiation - Identify accounts that have exhausted all internal collection efforts. Lien Actions: Monitor job-specific lien deadlines. Gather necessary documentation (invoices, contracts) to initiate the preliminary notice or lien filing process for review by the Credit Manager/Legal team. Referrals: Compile comprehensive credit files (notes, call logs, skip-tracing results) to package accounts for referral to third-party collection agencies or attorneys. 20% - Risk Management - Monitor aging reports weekly to identify high-risk accounts. Place accounts on &quot;Credit Hold&quot; according to company policy and communicate status changes to the Sales team. Direct Manager/Direct Reports: Position Reports to Sr. Manager, Trade Credit. Position has 0 direct reports Travel Requirements: No travel required. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Working knowledge of Microsoft Office Suite. Demonstrated ability to collaborate and work effectively with cross-functional teams. Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers. Excellent written and verbal communication skills. 2+ years of experience in B2B collections, Accounts Receivable, or a related finance role. (Construction or Trade industry experience is a strong plus). Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables), Power BI and experience with AR/Credit Systems (i.e., Bectran). Familiarity with fair debt collection practices and a general understanding of lien rights/bond claim laws is preferred, but not required (will train). Soft Skills: Strong negotiation skills with the ability to remain professional under pressure. Ability to distinguish between a customer with a temporary cash-flow issue vs. a bad debt risk. Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience: 2 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: No previous leadership experience Preferred Leadership Experience: No additional years of previous leadership experience Certifications: None Competencies: Action Oriented Collaborates Drives Engagement Communicates Effectively Customer Focus Drives Results Manages Conflict

Collections Specialist-2

Zoll Medical Corporation

<div>Itamar
At ZOLL, we're passionate about improving patient outcomes and helping save lives. 
 
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. 
 
ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT&reg;️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT&reg;️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar&rsquo;s corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA. 
 
Job Type 
 
In Office 
 
Job Summary 
 
Itamar's Accounting Specialist should possess a solid overall exposure and experience in Accounting and preferably some Collections. The ideal assistant will perform tasks related to supporting the Accounts Receivable and Accounts Payable functions, data entry distribution of customer invoices, building, reviewing and maintaining reports, filing, possible corresponding with banking institutions on the behalf of Itamar Medical and completing related duties, etc. A portion of this position may share in Collections with responsibility for contacting customers with delinquent accounts and maintaining detailed records. This person will report to the Accounting Manager. 
 
Essential Functions<ul><li>
Call suppliers and/or customers based on direction from Accounting Manager and Team needs</li><li>
Obtain and compile primary financial data and maintaining AR, AP, Collections and/or Invoicing reports</li><li>
Assist with General Ledger entries pertaining to AP and AR</li><li>
Assist with Accounting tasks, which could include projects as needed</li><li>
Assist with creating, maintaining and distribution of invoice related material to customers</li><li>
Assist the Accounting Department with field Sales needs regarding accounting, expenses and/or general office needs</li><li>
Check for accuracy of business transactions and offer suggestions on efficiencies as needed</li><li>
Work on various other projects and other duties, as assigned. Verify accuracy of invoices and send out invoices to customers</li><li>
Organize and maintain up-to-date documents. Prepare receivable statements.</li><li>
Responsible for completing Accounting administrative functions</li><li>
Monitor unpaid invoices and communicate with customers - making collection phone calls and/or issuing collection letters</li><li>
Perform data entry as needed</li><li>
Enter data into accounts receivable system</li><li>
Apply payments from customers</li></ul> 
Required/Preferred Education and Experience<ul><li>
Bachelor's Degree preferred</li><li>
Three to five years of related experience in accounting/finance or other related fields</li></ul> 
Knowledge, Skills and Abilities<ul><li>
Microsoft Office (Word, Excel) skills.</li><li>
Excellent math and data entry skills.</li><li>
Strong verbal and written skills.</li><li>
Highly organized person with exceptional attention to detail, ability to multi-task and work under pressure.</li><li>
Someone who is a quick learner and has a positive attitude.</li><li>
Able to work independently but someone who is excited to be a part of a dynamic team.</li><li>
Expense Report review and processing.</li><li>
May assist with submitting internal office supply orders.</li><li>
May create office documents or correspondence.</li><li>
Work on various projects and other duties, as assigned.</li><li>
Dynamics 365 experience a plus</li></ul> 
Physical Demands<ul><li>
Employee is continuously required to stand; walk; sit, talk or hear (up to 98% of an average 8-hour day).</li><li>
The employee must occasionally lift or move up to 10 pounds</li><li>
This is largely a sedentary role; however, filing is required. This would require the ability to lift files, open filing cabinets and bend or stoop as necessary.</li><li>
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.</li><li>
Ability to speak to and hear customers and/or other employees via phone or in person is required.</li><li>
Body motor skills enough to enable incumbent to move from one office location to another.</li></ul> 
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
The hourly pay rate for this position is:
$28.00 to $28.00
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee&rsquo;s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</div>

Accounting Specialist

Position Purpose: This position directs the implementation of plans and programs to ensure the most effective utilization of human resources to support specific area of responsibility. Works closely with business partners to ensure organizational objectives are met through the execution of human resources initiatives. Typically supervises multiple Human Resources Managers who have responsibility for varying functional areas or geographic locations. Key Responsibilities: Partners with management to identify and plan human resources requirements necessary to meet short and long-term business needs. Directs processes designed to identify developmental needs of managers and associates necessary to build a bench to support Home Depot growth. Develops strategy for sourcing and staffing associates for the organizational unit. Counsels and coaches management on employee relations issues. Guides and educates management on effective tools and tactics for avoiding union activity Captains roll-outs of HR programs Selects, develops and motivates assigned staff. Direct Manager/Direct Reports: Typically reports to a Sr Director Human Resources. Direct reports typically include 4 Human Resources Managers Typically requires the ability to lead negotiations in a highly competitive environment Typically faces situations that are unstructured and require original approaches Typically considers new courses of action within broad policies and medium-term goals when solving problems. Typically determines what should be done in a functional area or business unit within broad policies and principles or very general goals Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: 10 years HR experience is preferred. Knowledge of Human Resources specialties including employment law, employee relations, management and organizational development, staffing, training and compensation. Competencies: Learning Agility, Commercial Mindset, People Management, Resiliency and facilitating difficult situations. Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience: 10 years

Director, Human Resources - Corporate Functions

RedHelm

<div>
 
 RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design &mdash; protecting, powering, and accelerating our clients&rsquo; success.
 
 
 Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape.
 
 
 At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them.
 
 
 &nbsp;
 
 About the Role
 
 We are seeking a Help Desk Technician to join our team! This is an entry-level position within our Business Process Outsourcing (BPO) team, designed to help you build a strong foundation in IT support. In this role, you&rsquo;ll gain hands-on experience with various systems, processes, and technologies while learning what it takes to become a true IT professional. You&rsquo;ll develop both your technical and professional skills as you grow your career in information technology.
 
 
 &nbsp;
 
 Responsibilities and Duties
 <ul>
 <li>
 
 Serve as the first point of contact for end users seeking technical support via phone, email, and chat. Issues will typically relate to systems, software, or hardware.
 
 </li>
 <li>
 
 Ask targeted questions to identify the problem, document details accurately, and create or update help desk tickets.
 
 </li>
 <li>
 
 Monitor and respond promptly to requests through the help desk ticketing system and escalate unresolved issues to the appropriate support level.
 
 </li>
 <li>
 
 Perform basic remote troubleshooting by guiding users through problem-solving steps.
 
 </li>
 <li>
 
 Identify and recommend process improvements to enhance efficiency and service quality.
 
 </li>
 <li>
 
 Deliver excellent customer service and maintain professional communication with end users.
 
 </li>
 <li>
 
 Maintain up-to-date knowledge of company procedures, products, and services.
 
 </li>
 <li>
 
 Meet or exceed departmental performance standards and KPIs.
 
 </li>
 <li>
 
 Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet service standards.
 
 </li>
 <li>
 
 Collaborate effectively within a team environment while also working independently.
 
 </li>
 <li>
 
 Demonstrate reliability, accountability, and consistent attendance.
 
 </li>
 <li>
 
 Assess situations logically, resolve issues efficiently, and seek assistance when appropriate.
 
 </li>
 </ul>
 &nbsp;Qualifications&nbsp;
 <ul>
 <li>
 
 1+ years of experience in technical support, help desk, or contact center environments or equivalent education
 
 </li>
 <li>
 
 Experience or exposure to using a ticketing system (preferred).
 
 </li>
 <li>
 
 Basic knowledge of Windows 7&ndash;11 troubleshooting.
 
 </li>
 <li>
 
 General understanding of peripheral device and printer/scanner setup and troubleshooting.
 
 </li>
 <li>
 
 Familiarity Microsoft 365 and MS Office applications.
 
 </li>
 <li>
 
 Familiarity with VPN configuration and general network troubleshooting.
 
 </li>
 <li>
 
 Experience or exposure to providing remote support.
 
 </li>
 <li>
 
 Basic Active Directory knowledge (user management, password resets, etc.).
 
 </li>
 </ul>
 
 
 &nbsp;
 
 Soft Skills
 
 <ul>
 <li>
 
 Strong attention to detail and organizational skills.
 
 </li>
 <li>
 
 Excellent verbal and written communication abilities.
 
 </li>
 <li>
 
 Ability to apply established processes while adapting to procedural changes.
 
 </li>
 <li>
 
 Proven analytical and problem-solving skills.
 
 </li>
 <li>
 
 Strong interpersonal and customer service skills.
 
 </li>
 </ul>
 
 
 &nbsp;
 
 Additional Details
 
 <ul>
 <li>
 
 
 Location:
 
 Atlanta, GA (Remote)
 
 </li>
 <li>
 
 
 Department:
 
 Business Process Outsourcing (BPO)
 
 </li>
 <li>
 
 
 Reports To:
 
 Help Desk Manager
 
 </li>
 <li>
 
 
 Employment Type:
 
 Full-time, Non-exempt
 
 </li>
 </ul>
 
 &nbsp;
 
 
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 Information Security Commitment
 
 
 
 This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job.
 
 
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 Equal Opportunity Employer
 
 
 
 RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities.
 
 
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 Please Note:
 
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 RedHelm is currently unable to employ outside of the United States or support visa sponsorship for those living in the United States and working under an H1B visa.
 
 
 
 
 
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 Why Join Us
 
 This is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next.
 
 
 We are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person&rsquo;s life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization.
 
 
 We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.
 
 
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