administrative assistant

assistant director of security Jobs in Atlanta

assistant director of security

assistant director, finance Jobs in Atlanta

assistant director, finance

assistant project manager Jobs in Atlanta

assistant project manager

assistant restaurant manager Jobs in Atlanta

assistant restaurant manager

assistant general manager

Salvo Health

<div>
 Salvo Health is looking for experienced
 
 Medical Assistants
 
 to join the team! We are searching for MA's that are experienced in working remotely and making outbound calls to patients.
 
 
 We are seeking a highly organized and detail-oriented Virtual Medical Assistant to provide administrative support to our care team. This position is ideal for a self-motivated individual with strong communication skills and the ability to efficiently manage tasks in a remote work environment.
 
 
 The Virtual Medical Assistant will be responsible for making out-bound calls to patients to conduct intake meetings, will manage documentation in electronic health records (EHRs) including orders and monthly notes, triaging patient messages, and scheduling patient appointments, all while maintaining a high level of confidentiality and professionalism.
 
 
 Our ideal candidate is someone who enjoys the challenges of an early-stage start up, is eager to learn, process oriented, and has a patient-first mindset.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Conduct outbound calls to patients to complete patient intake calls
 </li>
 <li>
 Manage patient scheduling, appointments, and follow-ups
 </li>
 <li>
 Handle medical records, data entry, and documentation in EHR systems
 </li>
 <li>
 Monitor, triage, and respond to incoming member messages
 </li>
 <li>
 Ensure all patient records are accurately entered into the EHR system and update them as needed
 </li>
 <li>
 Ensure compliance with HIPAA regulations and maintain patient confidentiality
 </li>
 <li>
 Provide general administrative support to care team and patients
 </li>
 <li>
 Manage patient tasks to ensure timely documentation and communication for all patients
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a medical assistant, virtual medical assistant, or administrative support role in a healthcare setting
 </li>
 <li>
 Experience working with GI conditions preferred
 </li>
 <li>
 Experience working in a remote setting
 </li>
 <li>
 Experience making out-bound calls to patients
 </li>
 <li>
 Strong familiarity with electronic health records (EHR) systems (e.g., Epic, eCW, gGastro)
 </li>
 <li>
 Experience in message triaging, charting, or medical documentation
 </li>
 <li>
 Excellent communication and interpersonal skills, both written and verbal
 </li>
 <li>
 Strong organizational and time management abilities
 </li>
 <li>
 Ability to work independently and handle multiple tasks efficiently
 </li>
 <li>
 Familiarity with telemedicine platforms is a plus
 
 
 
 </li>
 </ul>
 Salvo is a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a &ldquo;whole patient&rdquo; care team and have seven day a week access to app-based care, using Remote Patient Monitoring (&ldquo;RPM&rdquo;) to bill under the patient&rsquo;s insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient&rsquo;s existing local doctor.
 
 
 Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Forward, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.
 
 
 Salvo is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.
 
 
 Salvo offers a competitive salary and health benefits, a remote work environment, flexible time-off, a larger sense of mission, and professional development and entrepreneurial opportunities. Working alongside a bunch of super talented and friendly people, in a culture that likes to drive constant innovation, and marked by relentless curiosity and a sense of empathy.
 
 
 Salvo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Medical Assistant, Remote

SIMONA AMERICA Group

Summary/Objective The Executive Assistant provides high-level administrative support to the CEO and Executive Team, ensuring smooth operations, effective communication, and strong coordination across multiple company sites. This role requires exceptional organizational skills, professionalism, and the ability to manage sensitive information with discretion. While based in the Corporate Office, the Executive Assistant will support leaders across various locations and will travel periodically to company sites and event venues.Essential FunctionsReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Key Responsibilities:Executive SupportProvide comprehensive administrative support to the CEO and Executive Team.Manage complex calendars, schedule meetings, and coordinate appointments across multiple time zones.Attend meetings on behalf of executives, take detailed notes, and prepare accurate minutes.Communication &amp; DocumentationDraft, edit, and prepare letters, memos, reports, contracts, presentations, invoices, and other documents.Receive and review incoming communications for the CEO; determine priority, summarize key points, and distribute appropriately.Serve as a professional point of contact between executives and internal/external stakeholders.Travel &amp; LogisticsArrange domestic and occasional international travel, including flights, accommodations, transportation, and itineraries.Coordinate logistics for off-site meetings, events, and executive visits.Travel to company sites and prospective event venues to evaluate locations, support planning efforts, and ensure readiness for scheduled events.Office &amp; Operational SupportMaintain organized records and filing systems.Manage office inventory, order supplies, and oversee basic bookkeeping tasks.Support preparation and coordination of company events, leadership meetings, and special projects.Site EngagementTravel to company locations to gain operational understanding and support executive initiativesQualifications and Skills:Bachelor&rsquo;s degree preferred; equivalent experience considered.3&ndash;5 years of executive administrative experience supporting senior leaders.Strong writing, editing, and document-preparation skills.Proficient in English, other European languages a plusProficiency in Microsoft Office Suite and modern collaboration tools.Competencies:Engaged team player with the ability to work effectively across diverse cultures, business units, and leadership styles.Strong interpersonal, written, and verbal communication skills with the ability to interact professionally at all levels of the organization.Highly self-motivated, detail-oriented, and action-driven, with the ability to anticipate needs and work independently.Demonstrated ability to handle confidential information with integrity and sound judgment.Travel RequiredTravel: 10%Supervisory Responsibility No supervisory responsibilities for this position.Work Environment This job is performed in an office setting.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Position Type/Expected Hours of Work This is a full-time salary exempt position. Hours of work are general Monday through Friday, 8 hours per day. 40 hours per week. Some overtime is expected.AAP/EEO Statement SIMONA AMERICA Group is an Equal Opportunity EmployerOther Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Pay: $75,000.00 - $85,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Referral program</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Executive Assistance: 3 years (Required)</li></ul>Language:<ul><li>Spanish (Preferred)</li><li>German (Preferred)</li></ul>Location:<ul><li>Atlanta, GA 30339 (Preferred)</li></ul>Work Location: In person

Executive Assistant to the CEO

Franklin Street

<div>Description:

Franklin Street is currently seeking a Receptionist to join our team in Atlanta, GA.
 ** This is a temporary position and will be re-evaluated after 6 months.
The ideal candidate must possess strong written and verbal communication skills, and they are organized, proactive, detail-oriented, and committed to maintaining a professional and inviting office environment. Two years of customer service and multiple phone lines experience preferred. Bilingual in Spanish is preferred but not required.
Position Overview:
The Receptionist serves as the first point of contact for clients, visitors, and team members, creating a professional, welcoming, and positive first impression for all who enter or contact the organization. We are seeking a vibrant, customer-focused individual with exceptional interpersonal skills who enjoys engaging with people and providing outstanding service. The receptionist will answer the multi-line phone, greet guests, perform general administrative duties, complete clerical tasks and projects, and assist the operations manager in support of our corporate, real estate, and insurance teams.<ul><li>
Answers multiple-line phones in a professional and efficient manner.</li><li>
May respond to customer questions and complaints and/or route to appropriate party.</li><li>
Represents the Company to guests and clients - welcoming visitors, answering and/or referring inquiries.</li><li>
Performs general clerical duties i.e. filing, checking/delivering mail, etc.</li><li>
Manages incoming and outgoing mail and shipping.</li><li>
Performs general computer duties, i.e. Data entry, managing websites, A/P posting, etc.</li><li>
Maintains office supply inventory, checking stock levels, placing and expediting orders for supplies, verifying receipt of supplies and reconciling billing.</li><li>
Ensure coffee machines and beverage stations are well-maintained, stocked, and operational to support a positive employee and visitor experience.</li><li>
Provides technical support for all training and office-wide meetings held in the office.</li><li>
Assists with booking travel for incoming guests to the office</li><li>
Assists with arranging catering or food delivery for meetings.</li><li>
Provides administrative support to the Operations manager as well as business partners and senior executives.</li><li>
Assist with all new hire processes</li><li>
Maintains cleanliness and organization of office common areas to provide a clean, hospitable, and safe environment for employees and guests.</li><li>
Performs light clean-up / maintenance duties for the office conference room, break areas, and refrigerators etc.</li><li>
Submit and monitor maintenance requests, coordinating with building management and service providers as needed.</li><li>
Coordinate parking validation procurement and provide validations to guests, clients, and visitors as required.</li><li>
Provide additional phone coverage when necessary to help support the other offices.</li><li>
Schedules appointments and assists with making travel arrangements for business partners when necessary.</li><li>
Manages conference room schedules and provides support in setting up company meetings and trainings.</li><li>
Schedules office meetings and trainings.</li><li>
Performs other duties as assigned.</li><li>
Assists in planning and execution of welfare events and philanthropic activities</li></ul>
Requirements:
<ul><li>Prefer at least 2 years of switchboard experience and experience with multiple phone lines.</li><li>
Prefer at least 2 years of customer service experience.</li><li>
Ability to represent the company professionally in front of guests with hospitality and customer service.</li><li>
Must be dependable and present a professional appearance and demeanor at all times. Please note, in this role, a professional business office appearance requires that no tattoos or piercings are visible.</li><li>
Strong written and verbal communication skills (both in person and over the phone). Must be able to speak clearly and concisely. The ability to comprehend, speak, and write fluently in English at a professional level is required.</li><li>
Must be neat, organized, and able to multitask in a fast-paced business environment.</li><li>
Exemplary interpersonal skills and service orientation, and ability to interface effectively at all levels of the organization.</li><li>
Ability to follow documented procedures and standards.</li><li>
Proficiency on computer skills including MS Office applications (SharePoint, Excel, Word, Outlook, Power Point, Publisher), database applications, and related software is required as is the ability to actively research basic information on the internet.</li><li>
Ability to touch-type accurately at 55-60 wpm or higher required.</li></ul>
About Franklin Street:
Franklin Street is a family of full-service real estate companies focused on delivering value-added solutions to meet clients&rsquo; evolving needs. Through a collaborative philosophy of leveraging the resources, expertise, and experience of each of its divisions&mdash;Real Estate, Capital, Insurance, Property Management, and Project Management&mdash;Franklin Street offers unmatched value and optimal solutions for clients nationwide.
Franklin Street is a family of full-service real estate companies focused on delivering value-added solutions to meet clients&rsquo; evolving needs. Through a collaborative philosophy of leveraging the resources, expertise, and experience of each of its divisions&mdash;Real Estate, Capital, Insurance, Property Management, and Project Management&mdash;Franklin Street offers unmatched value and optimal solutions for clients nationwide.
Make your next career move with Franklin Street. With seven lines of business and nine offices across, that perfect opportunity you&rsquo;ve been looking for is here. We believe in hiring a mix of experienced and new talent to join our team of professionals. Whatever your expertise, wherever you are on your career path, Franklin Street is your destination for success.
Learn more about Franklin Street and our award-winning culture at www.FranklinSt.com.
Must be able to successfully pass pre-employment (post-offer) drug screen and background check.
Franklin Street and Lighthouse HR Services is an Equal Opportunity Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, or any other classification protected by law.</div>

Receptionist

Ware Malcomb

<div><div>Are you ready to join a growth-oriented team where creativity meets innovation? At Ware Malcomb, we are a dynamic and forward-thinking design firm committed to pushing the boundaries. Our team-oriented, collaborative approach ensures that every project is a blend of visionary design, seamless project delivery, and we are actively engaged with both the community and the industry. Discover our vibrant culture to get an inside look into life at Ware Malcomb and the programs we offer. https://waremalcomb.com/life-at-ware-malcomb/</div><div></div> 
As a Designer III at Ware Malcomb, you will lead the application of advanced design techniques across a range of project scales, taking ownership of key design components from concept through construction. You will exercise strong independent judgment in evaluating and applying design methods, contribute to design visioning and concept development, and lead client presentations while maintaining design intent. You will support project execution through Design Development (DD), Construction Documents (CD), and Contract Administration (CA), including submittals and furniture selection, while mentoring junior team members and coordinating project efforts under the general direction of a licensed interior designer.
<h3 class="jobSectionHeader">
Your Role</h3><ul>
<li>Support Interior Designer/ Sr Interior Designer with all design communication and design presentations with Client and internally</li>
<li>Introduce and develop design solutions that meet the client&rsquo;s needs on time and budget</li>
<li>Design and execute components of projects of moderate complexity from concept through construction under supervision of Design Director or Studio Manager</li>
<li>Space planning and creation of program documents</li>
<li>Creation of design concepts</li>
<li>Create graphic formatting and mood boards for client presentations</li>
<li>Creation of finish plans, specifications, and material selections</li>
<li>AutoCAD and Revit support for the preparation of Design Development and Contract Documents</li>
<li>Support consultant coordination of DD and CDs</li>
<li>3D renderings and computer illustrations</li>
<li>Meet with furniture dealers, product reps, and fabricators to meet overall project objectives</li>
<li>Take a leading role in design, documentation, and coordination from Concept through the Construction Administration phase</li>
<li>Respond to submittals during the contract administration phase under direction of the Project Manager</li>
<li>Work to master the development, continuity and detailing of design concepts</li>
<li>Develop a strong mastery of appropriate construction techniques and detailing</li>
<li>Research, identify and implement applicable building and accessibility codes</li>
<li>Strive for impactful, innovative, and functional design</li>
</ul><h3 class="jobSectionHeader">Qualifications</h3><ul>
<li>5+ years of experience in the field of Architecture or Interior Design</li>
<li>NCIDQ certification preferred</li>
<li>Bachelor&rsquo;s Degree in Architecture or Interior Design</li>
<li>Standard knowledge of financial terms and principles</li>
<li>Ability to understand and carry out general instructions. Requires intermediate analytical and quantitative skills</li>
<li>Ability to support the Interior Designer or Senior Interior Designer in design visioning and maintain a clear design intent through the life of the project</li>
<li>If required, ability to provide clear direction to Designer I or II to create comprehensive design packages</li>
<li>Ability to support design presentation to Client and collect/implement feedback</li>
<li>Excellent written and verbal communication skills are essential</li>
<li>Excellent presentation skills. Ability to effectively present information</li>
<li>Strong organizational and analytical skills</li>
<li>Ability to provide efficient, timely, reliable and courteous service to customers</li>
<li>Ability to comprehend, analyze, and interpret complex documents</li>
<li>Ability to work independently to solve problems involving multiple options</li>
</ul><h3 class="jobSectionHeader">Software Skills</h3><div>
<ul><li>Proficiency in Revit / BIM 360</li>
<li>Proficiency in Vantagepoint</li>
<li>Proficiency in MS Office, including Word, Excel and Outlook</li>
<li>Proficiency in Newforma</li>
<li>Proficiency in AutoCAD/Architectural Desktop</li>
<li>Advanced Proficiency in Adobe Creative Suite and SketchUp graphic software</li>
<li>Knowledge of 3D rendering software such as Enscape and Lumion</li>
<li>Advanced Knowledge of building code</li>
</ul></div><div>This is a full-time, long-term position.</div>
<div></div>
<div><div>Established in 1972, Ware Malcomb is a dynamic, forward-thinking commercial real estate design firm providing professional architecture, interior design, civil engineering, branding, building measurement, structural engineering and MEP engineering services to clients throughout the world. With office locations throughout the United States, Canada, Mexico and Brazil, the firm specializes in the design of office, industrial, science &amp; technology, healthcare, multifamily, retail, hospitality and public/institutional projects.
</div>
<div></div><div>The firm is also ranked among the top 10 Architecture/Engineering firms in Engineering News-Record&rsquo;s Top 500 Design Firms and the Top 30 Interior Design Firms in Interior Design magazine&rsquo;s Top 100 Giants. For more information, visit waremalcomb.com.</div></div></div>

Designer III, Interior Architecture & Design

The Home Depot

Position Purpose: The Collections Specialist will support our Pro Trade Credit program. In this role, you will manage a portfolio of commercial (B2B) accounts, acting as the primary point of contact for past-due customers. The goal is to recover outstanding revenue while maintaining positive relationships with our professional trade partners. Success in this role will be measured by timely recovery rates, customer satisfaction scores, and adherence to compliance standards, ensuring clear benchmarks for performance. The specialist will handle the full cycle of delinquency management from initial outreach and dispute resolution to negotiating payment plans and preparing accounts for legal escalation or lien actions when necessary. Throughout this process, you will also collaborate closely with departments such as Legal and Sales to ensure a holistic and coordinated approach to collections and account management. Key Responsibilities: 30% - Outreach &amp; Negotiation - Conduct high-volume outbound calls and emails to commercial customers with past-due balances. Negotiate payment commitments and follow up to ensure promises are kept. 30% - Account Reconciliation - Research and resolve billing discrepancies, missing purchase orders (POs), or proof-of-delivery (POD) disputes that are holding up payment. 10% - Documentation - Maintain detailed, legally defensible notes on all collection activities within the ERP/Credit software. 10% - Legal &amp; Lien Initiation - Identify accounts that have exhausted all internal collection efforts. Lien Actions: Monitor job-specific lien deadlines. Gather necessary documentation (invoices, contracts) to initiate the preliminary notice or lien filing process for review by the Credit Manager/Legal team. Referrals: Compile comprehensive credit files (notes, call logs, skip-tracing results) to package accounts for referral to third-party collection agencies or attorneys. 20% - Risk Management - Monitor aging reports weekly to identify high-risk accounts. Place accounts on &quot;Credit Hold&quot; according to company policy and communicate status changes to the Sales team. Direct Manager/Direct Reports: Position Reports to Sr. Manager, Trade Credit. Position has 0 direct reports Travel Requirements: No travel required. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Working knowledge of Microsoft Office Suite. Demonstrated ability to collaborate and work effectively with cross-functional teams. Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers. Excellent written and verbal communication skills. 2+ years of experience in B2B collections, Accounts Receivable, or a related finance role. (Construction or Trade industry experience is a strong plus). Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables), Power BI and experience with AR/Credit Systems (i.e., Bectran). Familiarity with fair debt collection practices and a general understanding of lien rights/bond claim laws is preferred, but not required (will train). Soft Skills: Strong negotiation skills with the ability to remain professional under pressure. Ability to distinguish between a customer with a temporary cash-flow issue vs. a bad debt risk. Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience: 2 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: No previous leadership experience Preferred Leadership Experience: No additional years of previous leadership experience Certifications: None Competencies: Action Oriented Collaborates Drives Engagement Communicates Effectively Customer Focus Drives Results Manages Conflict

Collections Specialist-2

Position Purpose: This position directs the implementation of plans and programs to ensure the most effective utilization of human resources to support specific area of responsibility. Works closely with business partners to ensure organizational objectives are met through the execution of human resources initiatives. Typically supervises multiple Human Resources Managers who have responsibility for varying functional areas or geographic locations. Key Responsibilities: Partners with management to identify and plan human resources requirements necessary to meet short and long-term business needs. Directs processes designed to identify developmental needs of managers and associates necessary to build a bench to support Home Depot growth. Develops strategy for sourcing and staffing associates for the organizational unit. Counsels and coaches management on employee relations issues. Guides and educates management on effective tools and tactics for avoiding union activity Captains roll-outs of HR programs Selects, develops and motivates assigned staff. Direct Manager/Direct Reports: Typically reports to a Sr Director Human Resources. Direct reports typically include 4 Human Resources Managers Typically requires the ability to lead negotiations in a highly competitive environment Typically faces situations that are unstructured and require original approaches Typically considers new courses of action within broad policies and medium-term goals when solving problems. Typically determines what should be done in a functional area or business unit within broad policies and principles or very general goals Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: 10 years HR experience is preferred. Knowledge of Human Resources specialties including employment law, employee relations, management and organizational development, staffing, training and compensation. Competencies: Learning Agility, Commercial Mindset, People Management, Resiliency and facilitating difficult situations. Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience: 10 years

Director, Human Resources - Corporate Functions

RedHelm

<div>
 
 RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design &mdash; protecting, powering, and accelerating our clients&rsquo; success.
 
 
 Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape.
 
 
 At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them.
 
 
 &nbsp;
 
 About the Role
 
 We are seeking a Help Desk Technician to join our team! This is an entry-level position within our Business Process Outsourcing (BPO) team, designed to help you build a strong foundation in IT support. In this role, you&rsquo;ll gain hands-on experience with various systems, processes, and technologies while learning what it takes to become a true IT professional. You&rsquo;ll develop both your technical and professional skills as you grow your career in information technology.
 
 
 &nbsp;
 
 Responsibilities and Duties
 <ul>
 <li>
 
 Serve as the first point of contact for end users seeking technical support via phone, email, and chat. Issues will typically relate to systems, software, or hardware.
 
 </li>
 <li>
 
 Ask targeted questions to identify the problem, document details accurately, and create or update help desk tickets.
 
 </li>
 <li>
 
 Monitor and respond promptly to requests through the help desk ticketing system and escalate unresolved issues to the appropriate support level.
 
 </li>
 <li>
 
 Perform basic remote troubleshooting by guiding users through problem-solving steps.
 
 </li>
 <li>
 
 Identify and recommend process improvements to enhance efficiency and service quality.
 
 </li>
 <li>
 
 Deliver excellent customer service and maintain professional communication with end users.
 
 </li>
 <li>
 
 Maintain up-to-date knowledge of company procedures, products, and services.
 
 </li>
 <li>
 
 Meet or exceed departmental performance standards and KPIs.
 
 </li>
 <li>
 
 Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet service standards.
 
 </li>
 <li>
 
 Collaborate effectively within a team environment while also working independently.
 
 </li>
 <li>
 
 Demonstrate reliability, accountability, and consistent attendance.
 
 </li>
 <li>
 
 Assess situations logically, resolve issues efficiently, and seek assistance when appropriate.
 
 </li>
 </ul>
 &nbsp;Qualifications&nbsp;
 <ul>
 <li>
 
 1+ years of experience in technical support, help desk, or contact center environments or equivalent education
 
 </li>
 <li>
 
 Experience or exposure to using a ticketing system (preferred).
 
 </li>
 <li>
 
 Basic knowledge of Windows 7&ndash;11 troubleshooting.
 
 </li>
 <li>
 
 General understanding of peripheral device and printer/scanner setup and troubleshooting.
 
 </li>
 <li>
 
 Familiarity Microsoft 365 and MS Office applications.
 
 </li>
 <li>
 
 Familiarity with VPN configuration and general network troubleshooting.
 
 </li>
 <li>
 
 Experience or exposure to providing remote support.
 
 </li>
 <li>
 
 Basic Active Directory knowledge (user management, password resets, etc.).
 
 </li>
 </ul>
 
 
 &nbsp;
 
 Soft Skills
 
 <ul>
 <li>
 
 Strong attention to detail and organizational skills.
 
 </li>
 <li>
 
 Excellent verbal and written communication abilities.
 
 </li>
 <li>
 
 Ability to apply established processes while adapting to procedural changes.
 
 </li>
 <li>
 
 Proven analytical and problem-solving skills.
 
 </li>
 <li>
 
 Strong interpersonal and customer service skills.
 
 </li>
 </ul>
 
 
 &nbsp;
 
 Additional Details
 
 <ul>
 <li>
 
 
 Location:
 
 Atlanta, GA (Remote)
 
 </li>
 <li>
 
 
 Department:
 
 Business Process Outsourcing (BPO)
 
 </li>
 <li>
 
 
 Reports To:
 
 Help Desk Manager
 
 </li>
 <li>
 
 
 Employment Type:
 
 Full-time, Non-exempt
 
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 
 
 Information Security Commitment
 
 
 
 This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job.
 
 
 &nbsp;
 
 
 
 Equal Opportunity Employer
 
 
 
 RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities.
 
 
 &nbsp;
 
 
 
 Please Note:
 
 &nbsp;
 
 RedHelm is currently unable to employ outside of the United States or support visa sponsorship for those living in the United States and working under an H1B visa.
 
 
 
 
 
 &nbsp;
 
 
 &nbsp;
 
 Why Join Us
 
 This is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next.
 
 
 We are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person&rsquo;s life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization.
 
 
 We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.
 
 
 &nbsp;
 
</div>

Help Desk Technician

Explore 41+ Assistant general manager in Atlanta this July. Find roles across top companies and apply now to boost your career.