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assistant director of security

Honeywell

<div>As an SAP Order Management Consultant specializing in SAP ERP, you will be responsible for providing expertise in configuring, implementing, and optimizing the Order Management module within SAP ECC, S/4 HANA and SAP BRIM. You will collaborate with cross-functional teams to understand business requirements and translate them into effective solutions within the SAP ecosystem. Your role will involve working with the business, understanding their problem areas, proactive assessment of best practices in terms of process and technology, configuring and customizing SAP systems, conducting workshops, providing guidance, and ensuring successful delivery of projects.
We are seeking a proactive individual who is eager to exceed expectations and take on challenges beyond their designated responsibilities
You will report directly to our Sr. Director, IT and you&rsquo;ll work out of our Charlotte, NC or Atlanta, GA location on a Hybrid work schedule.
Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F</div>
 <div>YOU MUST HAVE
<ul><li>10+ years) as an SAP consultant specializing in Order Management, with a focus on SAP S/4 HANA and BRIM(SOM, CI).
</li><li>In-depth knowledge of SAP Order Management module, including configuration, customization, and integration with other SAP modules.
</li><li>Hands-on experience with SAP ECC, S/4 HANA implementation projects, including full lifecycle implementations and system conversions.
</li><li>Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate them into SAP solutions.
</li><li>Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
</li><li>Ability to work independently and as part of a team in a fast-paced environment, managing multiple priorities and deadlines effectively.
</li></ul>WE VALUE
<ul><li>Strong knowledge of Business Processes
</li><li>Agile Implementation Methodology
</li><li>Integration between MM/FI/WM
</li><li>Collaborative mindset
</li><li>SAP S4HANA and BRIM configuration experience
</li></ul>BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more (https://benefits.honeywell.com/)
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting date: July 10. 2026.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more (https://www.honeywell.com/us/en)
THE BUSINESS UNIT
The Corporate Strategic Business Group (CORP SBG) at Honeywell is a division focused on corporate-level functions and initiatives that support the overall operations and strategy of the company. It is responsible for overseeing areas such as finance, legal, human resources, communications, and corporate governance, working closely with other business units and SBGs to ensure alignment and coordination across the organization. The CORP SBG plays a crucial role in the overall strategic direction and management of Honeywell's corporate functions and operations, supporting the company's business objectives.</div>
 <div>KEY RESPONSIBILITIES
<ul><li>Requirements Gathering: Work closely with business stakeholders to understand their order management processes, challenges, and requirements.
</li><li>Solution Design: Design SAP ECC, S/4 HANA, SAP BRIM solutions for order management processes, considering industry best practices and business needs.
</li><li>Configuration and Customization: Configure and customize SAP Order Management module according to business requirements, including pricing, availability, order types, delivery, and billing.
</li><li>Integration: Collaborate with integration teams to ensure seamless integration between SAP Order Management and other SAP modules (such as Sales, Logistics, Finance) and external systems. Experience with SAP integrations, including IDocs, APIs, and other relevant technologies.
</li><li>EDI Proficiency: Creating functional specifications, EDI mapping documents, and data conversion rules. Designing, developing, and implementing EDI solutions for sales and distribution processes. Configure and support Electronic Data Interchange (EDI) within SAP Sales &amp; Distribution for seamless business document exchange.
</li><li>Testing: Develop and execute test scripts to ensure the configured solutions meet business requirements and perform as expected.
</li><li>Training and Documentation: Provide training to end-users on new processes and functionalities. Create documentation including user manuals, configuration guides, and training materials.
</li><li>Support and Maintenance: Provide ongoing support and maintenance for SAP Order Management solutions, including troubleshooting issues, applying patches, and implementing enhancements.
</li><li>Continuous Improvement: Identify opportunities for process improvement and optimization within SAP Order Management, leveraging new features and functionalities of SAP S/4 HANA.
</li><li>Stakeholder Management: Collaborate with business stakeholders, project managers, developers, and other consultants to ensure successful project delivery.</li></ul></div>
 <div>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments &ndash; powered by our Honeywell Forge software &ndash; that help make the world smarter, safer and more sustainable.</div>

Lead IT Analyst - SAP S/4 HANA Order management

Gensler

<div>Gensler is one of the world&rsquo;s leading architecture, design, and planning firms. We have a highly creative, collaborative team around the world dedicated to innovative problem solving and design excellence. Our Atlanta Lifestyle Studio operates as a boutique practice within the firm, focusing on iconic Hospitality and Residential projects. As our diverse client base and project work continue to grow, we are seeking a Senior Designer with 10-15 years of experience to join our team. 
Your Role
As a Senior Designer, your job is to lead interior design projects from programming through construction administration. You should have a sophisticated understanding of storytelling, guest experience, spatial design, and materiality, built over a background in architecture with a strong focus on Interiors or Interior Design. Your portfolio should show a deep bench of hospitality and/or custom retail design experience. You must be an integral part of your team and actively foster a respectful, creative, and inspiring design environment. You must have a passion for design and a great reputation in the design community at large.
What You Will Do<ul><li>
Lead interior design efforts through all phases of design and construction</li><li>
Collaborate with Design Manager and Interior Design Director to ensure Client and project needs are heard and exceeded</li><li>
Create compelling story boards and generate conceptual design options including reference imagery, look and feel palettes, furniture, decorative lighting, and millwork</li><li>
Develop design and selection of furniture, fabrics, equipment (FF&amp;E), interior finishes, and decorative lighting</li><li>
Create FF&amp;E budgets and matrices</li><li>
Prepare design presentations with guidance from Interior Design Director and be open to a change in direction when needed</li><li>
Lead design presentations with clarity to effectively communicate design intent and technical solutions</li><li>
Mentor junior and mid-level designers during the design and implementation process and ensure adherence to approved design intent</li><li>
Ensure seamless technical application of selected finish and material palette</li><li>
Generate 3D views to communicate design concepts by utilizing modeling software (Revit, Sketchup, Enscape or other) and post-production software (Photoshop or similar)</li><li>
Review and contribute when needed to reflected ceiling plans, elevations, details, specifications, and material selections needed for construction</li><li>
Work with external consultants, product representatives, procurement agents, and fabricators</li><li>
Conduct site visits, field verification, punch walks, and installation oversight as needed</li><li>
Manage multiple projects simultaneously while maintaining design quality, schedules, and budgets</li><li>
Contribute to and lead office activities, initiatives, and learning programs</li></ul>
Your Qualifications<ul><li>
Bachelor's or master's degree in interior design, Interior Architecture, or Architecture from an accredited school of design
</li><li>10 &ndash; 15 years of Interior Design experience in hospitality and/or retail practice areas required</li><li>
High level of industry knowledge and proven commitment to community and industry organizations</li><li>
NCIDQ certification, LEED accreditation, and/ or WELL AP preferred</li><li>
Experience delivering highly sustainable design solutions</li><li>
Ability to work independently or while leading collaborative teams</li><li>
Excellent communication, presentation, and relationship management skills</li><li>
Proficiency in Revit and other computer design programs</li><li>
Must have a strong portfolio demonstrating significant hospitality and/or retail projects. Ideally, the project portfolio will show a range of projects.</li></ul>
This role is not remote; we look forward to working with our new Designer in our dynamic Atlanta office.
Life at Gensler
At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to &ldquo;Well-being Week,&rdquo; our offices reflect our people&rsquo;s diverse interests.
We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401K, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets.
As part of the firm&rsquo;s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.
#LI-SS1</div>

Designer - Hospitality - Senior

Prospect Airport Services

Unifi Security has extensive experience in the security services industry at airport facilities, utilizing high-end screening equipment. We continue to innovate, adapt, and grow by leaning on our experience in airport security operations. Our vision is to be the most respected company by providing exceptional security services that ensure the safety of passengers, personnel, and airport facilities.
 
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
 
Hiring Immediately. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you!
 
Job Summary: 
Responsible for overseeing all aspects of provisioning and access control management for all individuals, including employees, visitors, contractors, and vendors—accessing client facilities. Ensures proper authorization and secure entry into buildings.
 
Benefits: 
<ul>
<li>Weekly pay for hourly employees (may vary specific to state regulations)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
<li>Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
</ul>
Job Duties: 
<ul>
<li>Oversees daily Operations at sites in absence of Supervisor</li>
<li>Access Control & Screening, which includes Inspection of identifications, vehicle decals, and screen visitors, couriers, and contractors before entry.</li>
<li>Conduct random security inspections to employee body scans, bag checks, and ETD (Explosive Trace Detection) screenings.</li>
<li>Patrol premises, respond to security-related inquiries, and document concerns from tenants, employees, and the public.</li>
<li>Prepare clear and concise reports on security incidents and daily activities.</li>
<li>Report security incidents and document criminal or suspicious activities, notifying management of incidents and emergencies.</li>
<li>Response to building emergency alarms, including fire, elevator entrapments, and intercom alerts.</li>
<li>Management and communication via radios and other security-related equipment.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
</ul>
Qualifications: 
<ul>
<li>High School diploma or GED.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
Physical requirements: 
<ul>
<li>Must be able to frequently lift, greater than 70lbs and constantly lift up to 70 lbs; Constantly push, pull up to 70 lbs; and constantly walk, stand for long periods, reach above shoulder, climb, crawl, stoop, squat, kneel, & bend.</li>
</ul>
Working conditions: 
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>

Security Employee Lead Screener (GSE) - ATL

Salvo Health

<div>
 Salvo Health is looking for experienced
 
 Medical Assistants
 
 to join the team! We are searching for MA's that are experienced in working remotely and making outbound calls to patients.
 
 
 We are seeking a highly organized and detail-oriented Virtual Medical Assistant to provide administrative support to our care team. This position is ideal for a self-motivated individual with strong communication skills and the ability to efficiently manage tasks in a remote work environment.
 
 
 The Virtual Medical Assistant will be responsible for making out-bound calls to patients to conduct intake meetings, will manage documentation in electronic health records (EHRs) including orders and monthly notes, triaging patient messages, and scheduling patient appointments, all while maintaining a high level of confidentiality and professionalism.
 
 
 Our ideal candidate is someone who enjoys the challenges of an early-stage start up, is eager to learn, process oriented, and has a patient-first mindset.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Conduct outbound calls to patients to complete patient intake calls
 </li>
 <li>
 Manage patient scheduling, appointments, and follow-ups
 </li>
 <li>
 Handle medical records, data entry, and documentation in EHR systems
 </li>
 <li>
 Monitor, triage, and respond to incoming member messages
 </li>
 <li>
 Ensure all patient records are accurately entered into the EHR system and update them as needed
 </li>
 <li>
 Ensure compliance with HIPAA regulations and maintain patient confidentiality
 </li>
 <li>
 Provide general administrative support to care team and patients
 </li>
 <li>
 Manage patient tasks to ensure timely documentation and communication for all patients
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a medical assistant, virtual medical assistant, or administrative support role in a healthcare setting
 </li>
 <li>
 Experience working with GI conditions preferred
 </li>
 <li>
 Experience working in a remote setting
 </li>
 <li>
 Experience making out-bound calls to patients
 </li>
 <li>
 Strong familiarity with electronic health records (EHR) systems (e.g., Epic, eCW, gGastro)
 </li>
 <li>
 Experience in message triaging, charting, or medical documentation
 </li>
 <li>
 Excellent communication and interpersonal skills, both written and verbal
 </li>
 <li>
 Strong organizational and time management abilities
 </li>
 <li>
 Ability to work independently and handle multiple tasks efficiently
 </li>
 <li>
 Familiarity with telemedicine platforms is a plus
 
 
 
 </li>
 </ul>
 Salvo is a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a &ldquo;whole patient&rdquo; care team and have seven day a week access to app-based care, using Remote Patient Monitoring (&ldquo;RPM&rdquo;) to bill under the patient&rsquo;s insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient&rsquo;s existing local doctor.
 
 
 Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Forward, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.
 
 
 Salvo is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.
 
 
 Salvo offers a competitive salary and health benefits, a remote work environment, flexible time-off, a larger sense of mission, and professional development and entrepreneurial opportunities. Working alongside a bunch of super talented and friendly people, in a culture that likes to drive constant innovation, and marked by relentless curiosity and a sense of empathy.
 
 
 Salvo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Medical Assistant, Remote

Menzies Aviation

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Overview
 
 
 
 People. Passion. Pride. This is what has driven our teams since 1833.
 
 
 Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
 
 
 But at the heart of our business is our people.
 
 
 
 Role Purpose
 
 
 
 The Security screener provides security screening to prevent the introduction of weapons, explosives and other deadly or dangerous items into the air transportation system by means of available screening equipment such as hand-held metal detectors and physical inspections. The screening provides security for the aircraft, airports, air carriers and staff.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Must be familiar with all Government/Airport/Client and Company regulations
 </li>
 <li>
 Deals courteously and communicates effectively with fellow employees
 </li>
 <li>
 Actively participate in the Safety Management System (SMS)
 </li>
 <li>
 Communicate safety hazards and equipment problems to managers
 </li>
 <li>
 Must conduct physical searches and take proper action upon detection of a questionable or dangerous item
 </li>
 <li>
 Notify or ensure immediate Law Enforcement Officer and/or Airline Ground Security Coordinator notification when necessary
 </li>
 <li>
 Ensure safe handling of dangerous or deadly weapons/objects discovered until arrival of the Law Enforcement Officer
 </li>
 <li>
 Contact Law Enforcement Officer if items of contraband (illegal items) are discovered during the screening process
 </li>
 <li>
 Maintain control of items until arrival of the L.E.O.
 </li>
 <li>
 Report all Government tests, real weapons, injuries and other major incidents to supervisor immediately
 </li>
 <li>
 Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
 </li>
 <li>
 Attend meetings and in-services as required
 </li>
 <li>
 Utilize appropriate communications channels and maintain records, reports and files as required
 </li>
 <li>
 Utilize company and client equipment, supplies and resources in a conscientious, cost-effective manner
 </li>
 <li>
 Perform other duties as requested.
 
 
 </li>
 </ul>
 
 Safety, Security, Wellbeing And Compliance
 
 
 
 You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
 
 
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 High School diploma/G.E.D. or equivalent
 </li>
 <li>
 Must be a U.S. citizen
 </li>
 <li>
 Must be 18 years of age or older
 </li>
 <li>
 Previous experience in security, military, or customer service
 </li>
 <li>
 Must have reliable telephone and transportation
 </li>
 <li>
 Previous airline experience
 </li>
 <li>
 Possess the tact to deal with all levels of situations, client representatives, employees and the public
 </li>
 <li>
 Must be able to read, write, understand and carry out instructions in English
 </li>
 <li>
 Must be able to read identification badges, credentials and labels on bottles, aerosol cans and packages
 </li>
 <li>
 Must be able to open and close latches, zippers and screw caps. Remove and feel beneath baggage contents and reach all sides of a bag
 </li>
 <li>
 Must be able to hear and respond to the spoken voice and audible alarms generated by metal detection devices with other noise in the background
 </li>
 <li>
 Must have manual dexterity to operate hand want, and to search various shaped items and packages
 </li>
 <li>
 May be exposed to hazards resulting from investigation of alarms, and other irregularities
 </li>
 <li>
 Must be able to take verbally direct in English
 </li>
 <li>
 Must be able to read, wire, understand and carry out instructions in English
 </li>
 <li>
 Must be able to sit, stand, lift up to 75 lbs., and/or bend throughout the shift
 </li>
 <li>
 Must pass pre-employment and random drug tests
 </li>
 <li>
 Must pass a pre-employment background check
 </li>
 <li>
 Must meet necessary requirements to obtain a security sensitive identification badge
 </li>
 <li>
 Must be in proper uniform or business attire as directed by company officials
 </li>
 <li>
 Identification badges must always be visible
 </li>
 <li>
 Adhere to company policies and procedures and participate in achievement of company objectives
 </li>
 <li>
 Project a positive image and respond to inquiries from clients, staff and public in a courteous manner
 </li>
 <li>
 Treat all information as confidential
 
 
 </li>
 </ul>
 
 Pay:
 
 $14.00 Hourly
 
 
 
 Diversity
 
 
 
 Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
 
 
 Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.
 
 
 
 Application Instructions
 
 
 
 Is this role ticking all the boxes for you? If so, please click apply now!
</div>

Security Screener

Lawrence Hall

Job Overview Lawrence Hall is seeking a highly organised and proactive Executive Assistant to support our senior leadership team in Atlanta, Georgia, United States. This is a full-time position offering a competitive hourly rate of $25 - $40 USD per hour. As a key member of our administrative staff, you will ensure the smooth and efficient operation of our executive office, enabling our leaders to focus on our core mission. Founded in 1865, Lawrence Hall is a leading non-profit, community-based human services organisation dedicated to helping children, youth, and families heal from the effects of trauma. We provide essential services including foster care, mental health support, special education, and workforce development to empower young people to build resilience, achieve stability, and thrive. The successful candidate will join a compassionate team committed to making a tangible difference in the community. Responsibilities • Provide comprehensive administrative and logistical support to senior executives. • Manage complex and dynamic diaries, schedule appointments, and coordinate internal and external meetings. • Arrange domestic and international travel, including flights, accommodation, and detailed itineraries. • Prepare and edit correspondence, reports, presentations, and other important documents with a high degree of accuracy. • Handle confidential information with the utmost discretion and professionalism. • Act as a primary point of contact between executives and various internal and external stakeholders. • Process expenses, manage invoices, and assist with budget tracking. • Organise and coordinate team events, meetings, and conferences from conception to completion. Qualifications • Proven experience in an Executive Assistant or similar high-level administrative role. • Exceptional organisational, planning, and time-management skills. • Excellent written and verbal communication abilities with strong attention to detail. • A high level of proficiency in the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). • The ability to multitask and prioritise a demanding daily workload in a fast-paced environment. • A proactive approach to problem-solving and a strong capacity for independent decision-making. • Strong interpersonal skills and the ability to build professional relationships with stakeholders at all levels. • A commitment to discretion and confidentiality is essential for this role. • Experience within the non-profit sector is desirable but not essential.

Executive Assistant

RedHelm

<div>
 
 RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design &mdash; protecting, powering, and accelerating our clients&rsquo; success.
 
 
 Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape.
 
 
 At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them.
 
 
 &nbsp;
 
 About the Role
 
 We are seeking a Help Desk Technician to join our team! This is an entry-level position within our Business Process Outsourcing (BPO) team, designed to help you build a strong foundation in IT support. In this role, you&rsquo;ll gain hands-on experience with various systems, processes, and technologies while learning what it takes to become a true IT professional. You&rsquo;ll develop both your technical and professional skills as you grow your career in information technology.
 
 
 &nbsp;
 
 Responsibilities and Duties
 <ul>
 <li>
 
 Serve as the first point of contact for end users seeking technical support via phone, email, and chat. Issues will typically relate to systems, software, or hardware.
 
 </li>
 <li>
 
 Ask targeted questions to identify the problem, document details accurately, and create or update help desk tickets.
 
 </li>
 <li>
 
 Monitor and respond promptly to requests through the help desk ticketing system and escalate unresolved issues to the appropriate support level.
 
 </li>
 <li>
 
 Perform basic remote troubleshooting by guiding users through problem-solving steps.
 
 </li>
 <li>
 
 Identify and recommend process improvements to enhance efficiency and service quality.
 
 </li>
 <li>
 
 Deliver excellent customer service and maintain professional communication with end users.
 
 </li>
 <li>
 
 Maintain up-to-date knowledge of company procedures, products, and services.
 
 </li>
 <li>
 
 Meet or exceed departmental performance standards and KPIs.
 
 </li>
 <li>
 
 Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet service standards.
 
 </li>
 <li>
 
 Collaborate effectively within a team environment while also working independently.
 
 </li>
 <li>
 
 Demonstrate reliability, accountability, and consistent attendance.
 
 </li>
 <li>
 
 Assess situations logically, resolve issues efficiently, and seek assistance when appropriate.
 
 </li>
 </ul>
 &nbsp;Qualifications&nbsp;
 <ul>
 <li>
 
 1+ years of experience in technical support, help desk, or contact center environments or equivalent education
 
 </li>
 <li>
 
 Experience or exposure to using a ticketing system (preferred).
 
 </li>
 <li>
 
 Basic knowledge of Windows 7&ndash;11 troubleshooting.
 
 </li>
 <li>
 
 General understanding of peripheral device and printer/scanner setup and troubleshooting.
 
 </li>
 <li>
 
 Familiarity Microsoft 365 and MS Office applications.
 
 </li>
 <li>
 
 Familiarity with VPN configuration and general network troubleshooting.
 
 </li>
 <li>
 
 Experience or exposure to providing remote support.
 
 </li>
 <li>
 
 Basic Active Directory knowledge (user management, password resets, etc.).
 
 </li>
 </ul>
 
 
 &nbsp;
 
 Soft Skills
 
 <ul>
 <li>
 
 Strong attention to detail and organizational skills.
 
 </li>
 <li>
 
 Excellent verbal and written communication abilities.
 
 </li>
 <li>
 
 Ability to apply established processes while adapting to procedural changes.
 
 </li>
 <li>
 
 Proven analytical and problem-solving skills.
 
 </li>
 <li>
 
 Strong interpersonal and customer service skills.
 
 </li>
 </ul>
 
 
 &nbsp;
 
 Additional Details
 
 <ul>
 <li>
 
 
 Location:
 
 Atlanta, GA (Remote)
 
 </li>
 <li>
 
 
 Department:
 
 Business Process Outsourcing (BPO)
 
 </li>
 <li>
 
 
 Reports To:
 
 Help Desk Manager
 
 </li>
 <li>
 
 
 Employment Type:
 
 Full-time, Non-exempt
 
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 
 
 Information Security Commitment
 
 
 
 This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job.
 
 
 &nbsp;
 
 
 
 Equal Opportunity Employer
 
 
 
 RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities.
 
 
 &nbsp;
 
 
 
 Please Note:
 
 &nbsp;
 
 RedHelm is currently unable to employ outside of the United States or support visa sponsorship for those living in the United States and working under an H1B visa.
 
 
 
 
 
 &nbsp;
 
 
 &nbsp;
 
 Why Join Us
 
 This is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next.
 
 
 We are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person&rsquo;s life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization.
 
 
 We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.
 
 
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