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Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next! 
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible. 
Job Description:
Parsons is looking for an amazingly talented Training Specialist to join our team! In this role you will will be responsible for training and enhancing the competencies of our employees. You will be planning and implementing training programs and workshops in a way that is interesting and useful to our employees. .
What You'll Be Doing:
<ul><li>Evaluate employees and identify weaknesses
</li><li>Identify training needs according to needs
</li><li>Based on research, plan and implement training programs that will prepare employees for the next step of their career paths
</li><li>Build quarterly and annual training program
</li><li>Present all the technical and supply training requirements
</li><li>Prepare budget for training programs and workshops
</li><li>Encourage employees for training
</li><li>Oversee employee attendance and performance
</li><li>Track employee success and progress
</li><li>Manage the production of program marketing material in collaboration with the marketing team
</li><li>Communicate all the training programs on a timely basis
</li><li>Have a program announcement marketing strategy
</li><li>Prepare and deliver training courses
</li><li>Bring guest presenters if necessary
</li><li>Implement training KPIs
</li><li>Prepare and present reports on training program KIPs
</li></ul>What Required Skills You'll Bring:
<ul><li>13+ years of experience as a Training Specialist or similar role
</li><li>Experience with designing training programs and workshops
</li><li>Ability to lead a full training cycle is preferred.
</li><li>Experience with learning management software is preferred.
</li><li>Proficiency in MS Office and database software.
</li><li>Knowledge of various training and teaching methods
</li><li>Critical thinker and problem-solving skills
</li><li>Good communication, interpersonal &amp; time-management skills
</li><li>Fluent in both Arabic and English Languages
</li></ul>Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/ .</div>

Training Specialist

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 
 Description
 
 
 
 We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.
 
 
 In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
 </li>
 <li>
 Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
 </li>
 <li>
 Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
 </li>
 <li>
 Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
 </li>
 <li>
 Participate in Quality Calibrations sessions
 </li>
 <li>
 Provide recommendations for procedural improvements (NHT student feedback)
 </li>
 <li>
 Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 You have 5+ years of experience in customer service, with a proven track record of success
 </li>
 <li>
 You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
 </li>
 <li>
 You have a bachelor's degree in a related field (e.g. communication, psychology, business)
 </li>
 <li>
 You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
 </li>
 <li>
 You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
 </li>
 <li>
 You are able to work independently and as part of a team.
 </li>
 <li>
 You have Excellent organizational and time management skills.
 
 
 
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience with designing and facilitating virtual and face to face training.
 </li>
 <li>
 Knowledge of adult learning principles and instructional methodologies in training and development.
 </li>
 <li>
 Experience with learning management systems (LMS or LXP).
 </li>
 <li>
 Certification in customer service training or related soft skills.
 
 
 
 </li>
 </ul>
</div>

Customer Service Trainer - KSA Residence

Confidential Government

<div>
 
 
 A semi-government company owned by PIF which is responsible for a mega project.
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Deliver training programs that align with business objectives and employee development needs
 </li>
 <li>
 Facilitate workshops, classroom sessions, and on-the-job training for employees across all levels
 </li>
 <li>
 Assess training effectiveness through feedback, assessments, and performance metrics
 </li>
 <li>
 Partner with managers and stakeholders to identify training needs and propose tailored learning solutions
 </li>
 <li>
 Prepare training reports and insights to measure ROI and support strategic decision-making
 </li>
 <li>
 Stay updated with industry best practices, new training methods, and technologies to enhance learning impact
 </li>
 <li>
 The ability to assess the new hire candidates' skills and qualifications pre-joining
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field
 </li>
 <li>
 4-6 years of proven experience as a Training Specialist, L&amp;D Specialist, or similar role
 </li>
 <li>
 Strong knowledge of training methodologies (classroom, blended learning, e-learning, coaching
 </li>
 </ul>
 
 Excellent presentation, facilitation, and communication skills in English &amp; Arabic
 
</div>

Learning And Development Specialist

Edwards Lifesciences

<div>Make a meaningful difference to patients around the world. As a part of the Field Clinical S pecialist team, you'll play a crucial role in partnering with clinical professionals to deliver our patient -focused therapies including proctoring, training, and education. Your knowledge of working within the hospital ecosystem, combined with our in-depth training program, will help develop you into an Edwards subject matter expert. The time is now to join a team focused on transforming treatment for the many patients in need.
How you will make an impac t :
<ul><li>Develops clinical education materials in connection with clinical investigations. Provides expertise and clinical insights on the device, procedure and protocol throughout the life cycle of the clinical investigation.
</li><li>Responsible for certification of the centers, physicians and other related staff, as well as EW personnel and as outlined within EW SOPs
</li><li>Provide education on all aspects of the device, device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants.
</li><li>Throughout commercial procedures, provide physicians and medical staff with required follow-up support to ensure continuity of education and technical support related to all aspects of patient outcome. Develop and continuously improve training curriculum, training materials and training tools, based on clinical trial experience, EW guidelines and SOP.
</li><li>Provide training and guidance to new Field Clinical Specialists
</li><li>Educate and train physicians, hospital personnel and hospital staff on technical matters related to investigational products and procedures through conducting and/or coordinating one-on-one ad hoc training sessions and in-service structured education programs.
</li><li>Plan and implement growth strategies within focused accounts in partnership with the Sales and Sales Management. Responsible for upselling in key strategic accounts working in conjunction with Business Managers
</li><li>Learns the product(s), physiology, anatomy, applications and &ldquo;language&rdquo; of the market and Edwards Lifesciences. Fully monitor clinical support activities, changes in the market and assigned accounts, as well as, competitive activity with the NSM and the appropriate Sales Specialist.
</li><li>Validate software and hardware updates in the field as applicable
</li><li>Other incidental duties 
</li></ul> 
What you&rsquo;ll need:
<ul><li>Bachelor's Degree in related field
</li><li>5 years of experience as Clinical Specialist, in previous related medical device and/or clinical experience
</li><li>Full knowledge and understanding of cardiovascular science
</li><li>Full understanding of cardiovascular anatomy, pathology and physiology
</li><li>Full understanding of medical device regulatory requirements and documents, device accountability and adverse events reporting 
</li></ul> 
What else we look for:
<ul><li>Training experience in clinical / technical environment preferred
</li><li>Proven expertise in MS Office Suite and ability to operate general office machinery
</li><li>Strong written and verbal communication skills, presentation, and interpersonal relationship skills including negotiating and relationship management skills
</li><li>Business Intelligence &amp; Interact with KOL and proctors
</li><li>Excellent problem-solving and critical thinking skills
</li><li>Ability to manage confidential information with discretion
</li><li>Strict attention to detail
</li><li>Ability to interact professionally with all organizational levels
</li><li>Ability to manage competing priorities in a fast paced environment
</li><li>Must be able to work in a team environment, including inter-departmental teams and key contact representing the organization on contracts or projects
</li><li>Ability to interact with senior internal and external personnel on significant matters often requiring coordination between organizations
</li><li>Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health &amp; Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
</li></ul>About TMTT:
Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient&rsquo;s unmet clinical needs. It&rsquo;s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.</div>

Senior Field Clinical Specialist, TMTT

Kaplan Middle East & North Africa

Recruitment Specialist at Kaplan Middle East & North Africa Kaplan is a world leading Professional Education sector and is currently experiencing rapid growth in the MENA region. In supporting this growth, we are seeking to hire an experienced Freelance Project Management Trainer. Successful candidates will develop bespoke course content and deliver training courses. Your Profile <ul> <li>Candidates will have a Bachelor's degree and ideally also a Master's Degree in a relevant subject</li> <li>Relevant accreditations and knowledge in project management such as PMP, PRINCE2, PMI-ACP, or APM PMQ</li> <li>At least 10 years of experience in Project Management</li> <li>At least 3 years of experience in Training, Coaching and people development in Project Management and related qualifications like PMP, CAPM, etc.</li> <li>Excellent presentation skills - written and verbal.</li> <li>Excellent interpersonal and communication skills</li> <li>Fluency in English is required and Arabic is preferred.</li> <li>Willingness to travel in GCC region.</li> </ul> Your Skills & Knowledge We are looking for people with an advanced-level knowledge of Project Management. This should include the following: <ul> <li>Knowledge and experience of training in formal project management methodologies</li> <li>Deep understanding of the core disciplines in project management - such as Risk management, Quality Management, Change Management, etc.</li> <li>Expertise in the methods and tools utilized by project managers through the key stages within a project management lifecycle.</li> <li>Knowledge of Agile techniques and emerging trends within the industry</li> <li>Advanced level of knowledge in using project management tools - e.g., MS Projects</li> </ul> Apply Now! If you are passionate about Freelance Project Management Trainer and you are eager to collaborate with a dynamic team, with a company with an ambitious development agenda and to work with some of the most well known and respected organizations in the Middle East, then we want to hear from you! We will try to reply to all enquiries but due to the expected volume of applicants we hope you understand that we may be unable to get back to you unless you have been selected to progress. Seniority level <ul> <li>Mid Senior level</li> </ul> Employment type <ul> <li>Contract</li> </ul> Job function <ul> <li>Education and Training</li> </ul> Industries <ul> <li>Professional Training and Coaching</li> </ul> Referrals increase your chances of interviewing at Kaplan Middle East & North Africa by 2x. Get notified about new Freelance Instructor jobs in Riyadh, Saudi Arabia. We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Freelance Project Management Trainer

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Who we are: 
 
Amazon is focused on ensuring its associates can work in a safe, quality focused environment. Our learning teams are responsible for delivering and providing high quality safety compliance, process and on-boarding training to ensure that our associates are set up for success. 
The learning business partner is a member of the leadership team within a fulfillment center and is focused on managing the learning needs of all employees. They must have the ability and initiative to understand the business needs, analyse issues and influence solutions/outcomes. This is a team player who not only leverages his/her own team to respond effectively to a variety of training scenarios, but is able to work closely with a central AMET team to effectively prioritize and deploy training programs based on customer need &ndash; from training processes at scale to ongoing leader development. 
 
An Amazon Fulfillment Center (FC) is a dynamic and challenging environment. You will be very close to the action and spend time on the warehouse floor with the teams who make our FCs great. Developing our people is at the heart of what we do and is needed now more than ever as we are experiencing rapid growth and we plan to keep on growing. 
 
Overall responsibilities include: 
 
<ul><li>Leading and developing a team of Learning Associates and a Learning Specialist</li></ul> 
<ul><li>End-to-end ownership of the associate and leader training programs at site: from needs analysis stage, to management and execution of training</li></ul> 
<ul><li>Leading groups of learning professionals from across the AMET to identify and share best practice</li></ul> 
<ul><li>Planning, developing and evaluating all training initiatives, in collaboration with the senior team and Amazon&rsquo;s central leadership function.</li></ul> 
<ul><li>Proactively identifying and deploying training/coaching solutions to address quality and productivity requirements within the FC</li></ul> 
<ul><li>Identifying and aligning individual leadership development plans, building a catalogue of learning content according to business needs and facilitating delivery and completion of training</li></ul> 
<ul><li>Providing coaching and feedback on leadership related topics both in 121s and facilitated workshops to identify leadership, coaching and management skill development opportunities.</li></ul> 
<ul><li>Understanding of Warehouse operations is required, to ensure efficient and effective support is provided to Operations.
</li></ul> 
<ul><li>Responsible for ensuring full safety compliance is met
</li></ul> 
<ul><li>Analyze and understand data to suggest improvements for training and operations.
</li></ul> 
<ul><li>Track and communicate Learning Department goals, assignments and progress locally and at a network level.
</li></ul> 
<ul><li>Create, manage and update training content and associate compliance audits.
</li></ul> 
<ul><li>Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.</li></ul> 
<ul><li>Ability to prioritize, manage and complete projects with tight deadlines.</li></ul> 
<ul><li>Desire to thrive in a dynamic, growing environment</li></ul> 
<ul><li>Partner with Country level leaders to implement efficient and effective training solutions.
</li></ul> 
<ul><li>Participate in daily, weekly and monthly senior meetings. 
</li></ul> 
 
 
Check out this you tube video for a virtual Amazon Tour.
 
 
https://www.youtube.com/watch?v=UAKPoAn2cB0 
 
Key job responsibilities 
<ul><li>Experience of managing a team with a focus on career development and succession planning</li></ul> 
<ul><li>Confidence in analysing and interpreting a range of performance metrics combined with advanced Excel skills</li></ul> 
<ul><li>Ability to influence and engage multiple stakeholders across all levels of the business</li></ul> 
<ul><li>Actively seeks opportunities to positively impact beyond the area of responsibility</li></ul> 
<ul><li>Ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities.</li></ul> 
<ul><li>Ability and initiative to understand the business needs, analyse issues and drive solutions</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>3+ years of employee and performance management experience</li><li>3+ years of performance metrics, process improvement or lean techniques experience</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li><li>Bachelor's degree or equivalent</li><li>Speak, write, and read fluently in English, and have the ability to take direction in English</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience in project management</li><li>Experience of working in an operational environment.</li><li>Experience in change management and process improvement activities, designing scalable solutions and implementing these at pace and at scale.</li><li>Master&rsquo;s degree in related field.</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

HR Senior Specialist

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