customer service representative | billing support

customer support representative iii (tech support 1)

driver for shuttle service, private car (sedan, suv, van) - airport passenger transportation

commercial hvac service technician Jobs in Irving

commercial hvac service technician

customer service representative | billing support Jobs in Irving

customer support representative iii (tech support 1) Jobs in Irving

driver for shuttle service, private car (sedan, suv, van) - airport passenger transportation Jobs in Irving

in-office virtual customer care rep Jobs in Irving

in-office virtual customer care rep

virtual services representative

Advancial

<div><p>We&rsquo;re proud to be named one of <i>USA TODAY&rsquo;s Top Workplaces</i>, and we&rsquo;ve earned the <i>Best and Brightest Companies to Work For</i> award for 8 years straight. Founded in 1937, Advancial is one of the oldest credit unions in the country. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.</p><p>
At Advancial, we don&rsquo;t just work hard &ndash; we play hard, too. We&rsquo;re a team that thrives on passion and collaboration, where every day feels like a chance to make a difference. Our culture is built on positivity, creativity, and the belief that work should be fulfilling, not just a &ldquo;day job.&rdquo;</p><p>
The Virtual Services Representative engages members through ITM sessions, chat, email, and video to provide transactions, answer questions, and support daily financial needs. They open accounts, process loan applications for analyst review, and deliver professional, high‑quality service while using various virtual banking tools and software.
</p>What You'll Do:<ul><li>Provide excellent service across virtual channels including chat, email, video, and ITM; manage incoming volume efficiently.</li><li>Open and verify new accounts; coordinate with BSA when needed.</li><li>Manage multiple member conversations while using internal systems and resources.</li><li>Meet performance goals by identifying member needs and recommending products.</li><li>Resolve issues, support Contact Center operations, and process routine transactions.</li><li>Maintain strong product knowledge to cross‑sell and refer services.</li><li>Be available during closures or inclement weather; remote or onsite as required.</li><li>Use CRM to manage leads, update member data, and track goals.</li><li>Build positive relationships with members, branches, and internal teams.</li><li>Maintain a professional, positive culture and stay proficient with required software.<br>
</li></ul><br>
<br>
<b>Requirements</b><br>
<ul><li>
Associates Degree (A.A.) or equivalent from two&ndash;year College or technical school; and one year of relevant experience or equivalent combination of education and experience.</li><li>
A minimum of one year of working in a call center environment; a minimum of one year of banking experience (preferred).
</li></ul><p></p><p><b>Schedule:</b> Regular hours are 8:00am&ndash;5:00pm, with the expectation of future expanded coverage between 7:30am&ndash;6:30pm as Contact Center operations grow. This role follows a hybrid schedule, but candidate must be available to come into the office as needed.
</p><p><b>Compensation</b>: $20&ndash;$25 per hour, based on education and experience.
</p><p></p><p><b>Ready to Join a Winning Team?</b></p><p>
Advancial isn&rsquo;t just about business &ndash; it&rsquo;s about building careers, communities, and futures. If you want to work somewhere that supports your growth, values your time, and recognizes your impact, you&rsquo;ve found the right place.</p><b><br>
Benefits</b><br>
<br>
What We Offer:<p><b>
Of course we provide healthcare, life insurance, and 401K benefits, but here is what else we offer:</b></p><ul><li><b>
Take Time for Life:</b> In addition to 11 company holidays, you start with 3 weeks of vacation, and can recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO &ndash; free for you and your loved ones (you just pay taxes).</li><li><b>
Retire with Confidence:</b> We contribute to your 401k. It&rsquo;s our way of helping you build the future you deserve.</li><li><b>
Pets Are Family Too:</b> With affordable pet insurance (we even chip in), your furry friends are covered for everything from checkups to surgeries.</li><li><b>
Invest in Your Future:</b> We&rsquo;ll cover 80% of your tuition costs after one year, so you can continue to grow, learn, and achieve your goals.</li><li><b>
Life Happens:</b> Our Advancial Life Rewards program reimburses you up to $1,000 each year for unexpected expenses &ndash; because we know life doesn&rsquo;t always go according to plan.</li></ul></div>

Virtual Services Representative

McKesson

<div><p>McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve &ndash; we care.</p><p></p><p>
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow&rsquo;s health today, we want to hear from you.</p><p></p><p>
McKessons Real Estate Team is looking for a Design Manager to join the team. Oversees consulting project activities from client identification through final invoicing. Project management responsibilities include resource allocation and supervision, interface with company and client managers, and cost/schedule monitoring. Financial responsibilities include project cost estimating, proposal generation, and invoicing. Technical responsibilities may include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and deployment.</p><p></p><h1 class="jobSectionHeader"><b>
Key Responsibilities</b></h1><ul><li>Collaborates with the Business Partner, Director of Project Delivery, and Project Managers to support a portfolio of capital projects within Texas.</li><li>Engages with Delivery Team and Business Unit (client) leadership to develop complete project scope and goals that are patient-focused, fiscally conscious, and spatially efficient.</li><li>Requests and analyzes client data to inform and substantiate design solutions during programming.</li><li>Prepares site / massing diagrams for conceptualization. Supervises or personally develops blocking plan and space plans for client approval.</li><li>Facilitates design iterations in accordance with executed task orders/contracts and advises the team where change requests may result in additional design fees or change orders.</li><li>Influences client decisions in a tactful and supportive manner; presents design rationale using evidence-based design standards.</li><li>Ensures client understanding of contract documents &amp; scoping for the purposes of client sign-off; leverages &amp; encourages use of Virtual Reality, Augmented Reality, or mock-ups as allowable within budget.</li><li>Reviews architectural and engineering documents produced by external design firms at each stage gate for compliance with design guidelines, codes, ordinances, best practices, and approved client requests.</li><li>Routinely coordinates budgetary and schedule needs with delivery peers, escalating risks as needed.</li><li>Accesses and updates project notes, tasks, and dates in project and portfolio management platforms.</li><li>Leverages authorized AI-enabled tools to support programming, feasibility analysis, option development, document review, and workflow efficiency. Experience using emerging AI tools is highly-preferred.</li><li>Encourages design innovation while documenting best practices as standards.</li><li>Collaborates closely with the FFE Specialist to ensure full coordination of finishes, schedules, and infrastructure. Personal experience with FFE is highly-desirable.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Minimum Requirements</b></h1><p>
Degree or equivalent and typically requires 4+ years of relevant experience.</p><p></p><h1 class="jobSectionHeader"><b>
Preferred Requirements</b></h1><ul><li>At least 4 years of design management experience, during employment at an architectural or interior design firm, or with mixed experience as an Owner&rsquo;s Representative.</li><li>Registered Architect or Licensed Interior Designer preferred, or actively pursuing licensure.</li><li>At least 2 years of experience in healthcare design.</li><li>Proficiency in AutoCAD &amp; Bluebeam. Revit proficiency is a plus.</li><li>Self-directed &amp; motivated.</li><li>Education, accreditation or experience with WELL or LEED-certified projects is preferred.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Skills</b></h1><ul><li>Intermediate competency using AI tools for design analysis, optioning, data review, and workflow improvement.</li><li>FFE specification &amp; validation experience preferred, including finishes, fixtures, equipment coordination, and alignment with infrastructure requirements.</li><li>Strong organizational and coordination skills.</li><li>Skilled at tailoring communication for diverse audiences across all operational and clinical roles.</li></ul><p></p><p>
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.</p><p></p><p><b>
Our Base Pay Range for this position</b></p><p></p>
$93,500 - $155,900<p></p><p>
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson&rsquo;s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:<br>
<br>
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.</p><p><br>
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.</p><p></p><p>
McKesson job postings are posted on our career site: careers.mckesson.com.</p><p></p><p><b>
McKesson is an Equal Opportunity Employer</b></p><p></p><p><br>
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson&rsquo;s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.</p><p></p><p><br>
McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com.</p><p></p><p><b>
Join us at McKesson!</b></p></div><p></p>

Design Manager

Lennar

<div><div>Virtual Customer Care Representative</div><div></div><div>
We are Lennar</div><div>
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500&reg; company and consistently ranked among the top homebuilders in the United States.</div><div></div><div>
Join a Company that Empowers you to Build your Future</div><div>
The Virtual Customer Care Rep is responsible for managing and overseeing homes under warranty in assigned community(s). Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of Lennar trade partners. This role will operate from the Irving, TX location.</div><ul><li><div>
A career with purpose.</div></li><li><div>
A career built on making dreams come true.</div></li><li><div>
A career built on building zero defect homes, cost management, and adherence to schedules.</div></li></ul><div></div><div>
Your Responsibilities on the Team</div><ul><li><div>
Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners</div></li><li><div>
Regularly exercise sound judgment and discretion when working with homeowners and trade partners</div></li><li><div>
Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations</div></li><li><div>
Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250</div></li><li><div>
Proactively remedy any trade partner scheduling, communication, or payment related issues</div></li><li><div>
Ability to understand manufacturer recommendations for use and application of their products</div></li><li><div>
Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits</div></li><li><div>
Review and certify the completion of each home within their community.</div></li><li><div>
Manage, supervise and direct all aspects of customer relations for an assigned community.</div></li><li><div>
Conduct field meetings with trade partners, construction staff and sales staff as needed.</div></li><li><div>
Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.</div></li><li><div>
Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage</div></li></ul><div></div><div>
Requirements</div><ul><li><div>
High School Diploma or equivalent required, or equivalent work experience</div></li><li><div>
Bachelor&rsquo;s degree in related field preferred</div></li><li><div>
Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder</div></li><li><div>
Valid Driver&rsquo;s License with good driving record</div></li><li><div>
Valid auto insurance coverage</div></li><li><div>
Advanced knowledge of scheduling, budgeting and document management</div></li><li><div>
Ability to read and interpret blue prints</div></li><li><div>
Computer literacy and proficient in MS Office products (Word and Excel)</div></li><li><div>
Excellent follow-up, communication (written and verbal) and time management skills</div></li></ul><div></div><div>
Contacts</div><div>
Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners</div><div></div><div>
Physical &amp; Office/Site Presence Requirements:</div><div>
Able to work in excess of eight hours per day, the ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages. Must be able to work in construction environment under all weather conditions. Finger dexterity may be required to operate a computer keyboard and calculator.</div><div></div><div>
#LI-CC1</div><div>
#CB</div><div></div><div>
Life at Lennar</div><div></div><div>
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone&rsquo;s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar&rsquo;s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.</div><div></div><div>
Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn&lt;<div>https://www.linkedin.com/company/lennar/</div>&gt; for the latest job opportunities.</div><div></div><div>
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.</div></div>

In-Office Virtual Customer Care Rep

Principle Health Systems

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Imaging Operations</div><div>
Client Services Representative Dispatcher</div><div></div><div><br>
We are looking for a dependable, proactive, and detail-oriented <b>Client Services Representative</b> <b>Dispatcher</b> to join our Imaging Client Support team. In this role, you will serve as a key resource between our internal teams and clients&mdash;ensuring smooth operations, timely communication, and exceptional customer support. You will contribute to the success of our healthcare and diagnostics services by providing administrative support and maintaining professional relationships with clients and partners.</div><h1 class="jobSectionHeader">
RESPONSIBILITIES</h1><div>
Customer Communication and Support</div><ul><li>
Respond to customer inquiries via phone and email in a courteous and knowledgeable manner.</li><li>
Take ownership of each inquiry, utilizing available resources to resolve issues quickly and thoroughly.</li><li>
Maintain a thorough understanding of internal systems and processes related to the capturing of the images.</li></ul><div>
Administrative and Cross-Departmental Support</div><ul><li>
Maintain and print documents for new customer In-Service binders.</li><li>
Collaborate with internal departments&mdash;including Radiology and Diagnostics&mdash;to support cross-functional initiatives.</li><li>
Assist with daily administrative reporting and internal projects as needed.</li></ul><p>
Dispatch Duties</p><ul><li>
Ensure all orders are properly dispatched, completed, and processed in accordance with policies and procedures.</li><li>
Review, organize, and distribute orders based on coverage areas, effectively utilizing on-duty imaging technologists</li><li>
Track and follow up on all assignments dispatched during the shift.</li><li>
Collaborate with Imaging Management, Imaging Technologists ,and other services to ensure order completion.</li><li>
Document issues that occur throughout the shift and escalate as necessary.</li><li>
Investigate and troubleshoot unexpected problems, providing immediate resolution when possible.</li><li>
Communicate customer concerns or potential issues to the sales team and imaging managers with recommendations for resolution.</li><li>
Serve as a friendly, helpful, and knowledgeable representative of PHS imaging services.</li><li>
Perform other dispatcher duties as assigned by the manager.</li></ul><h1 class="jobSectionHeader">
REQUIREMENTS</h1><ul><li>
Prior customer service experience is a plus but not required.</li><li>
Effective verbal and written communication skills.</li><li>
Ability to manage tasks independently and with minimal supervision.</li><li>
Proficiency with Microsoft Office (Outlook, Excel, Word); ability to adapt to new systems quickly.</li><li>
Comfortable working in a fast-paced, detail-driven environment.</li><li>
Physical ability to sit for extended periods and lift/move heavy items when necessary.</li></ul><h1 class="jobSectionHeader">
PHYSICAL AND MENTAL REQUIREMENTS</h1><ul><li>
Strong attention to detail and organizational skills.</li><li>
Ability to multitask and remain focused in a dynamic environment.</li><li>
Physically capable of lifting and moving supplies as needed.</li><li>
Capacity to maintain professionalism when interacting with various teams and clients.</li></ul><div></div><div><i><br>
We are an Equal Opportunity Employer and committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please contact hradmin@principlehs.com.</i></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br>
7am-3:30pm, Monday through Friday</div>

Medical Customer Service (Dispatcher)

Populus Financial Group

<div><p><b><i>Populus is an amazing company where our employees stay because they love their teams and the growth opportunities. Additionally, we offer a competitive 401K match, a generous paid time off package, and Health Benefits.</i></b></p>
<p><b><i>
Our mission is to provide a broad range of quality financial products and services delivered with best-in-class customer service. We work and lead with integrity, and we celebrate employees who exemplify our values. Come join our team!</i></b></p>
<p>
The Customer Support Representative III primary focus is the Help Desk and is responsible for providing technical support, internet, and procedural support to our store associates. Support is delivered via chat, telephone, tickets, and email. This position reports to the Customer Support Supervisor. This role supports our ACE Cash Express brand with 900+ store locations.</p>
<p><b>
Major Responsibilities</b></p>
<ul>
<li>Address technical and procedural inquiries from store associates. Technical issues could include but are not limited to printer/panini issues and resetting logins/passwords.</li>
<li>Perform technical troubleshooting and diagnose hardware and software issues</li>
<li>Implement solutions and escalate issues</li>
<li>Stay current regarding various product offerings as well as state regulations/requirements</li>
<li>Create and document tickets for all inquiries, ensuring accuracy</li>
<li>Demonstrate a commitment to customer service by showing a positive attitude towards colleagues, customers, and employers</li>
<li>Ensure the safeguarding of customer information</li>
<li>Achieve satisfactory performance in all areas such as, but not limited to, call monitoring, attendance, ticket resolution, and knowledge testing</li>
</ul>
<p><b>Key Competencies
</b></p><ul><li>Excellent written and verbal communication</li>
<li>Sense of urgency</li>
<li>Collaboration</li>
<li>Effective multi-tasking</li>
<li>Problem solving</li>
<li>Attention to detail</li>
<li>Organization</li>
<li>Results driven</li>
<li>Effectively integrates change and demonstrates flexibility</li>
<li>Technical</li><br>
</ul>
<p><b>Physical Demands</b></p>
<p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major responsibilities.</p>
<p>
While performing the duties of this job, the employee is regularly required to sit, stand, or walk; use hands to finger, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear. The employee must occasionally lift and/or move up to 50 lbs. Must have appropriate vision to see up close, and at a distance with ability to adjust vision and focus.</p>
<p><b>
Position Type/Expected Hours of Work</b></p>
<p>
This is a full-time position. This position might require after hours and weekend work. Days and hours of work include the following shifts:</p>
<p>
Shift 1 &ndash; Mon-Fri 8:00am-4:30pm and every other Saturday</p>
<p>
Shift 2 &ndash; Mon-Fri 9:00am-5:30pm and every other Saturday</p>
<p>
Shift 3 &ndash; Tue-Sat 8:00am-4:30pm</p>
<p>
Shift 4 &ndash; Tue-Sat 10:30am-7:00pm</p>
<p>
Shift 5 - Tue-Sat 11:30am-8:00pm</p>
<p>
Shift 6 &ndash; Mon-Fri 1:00pm-9:30pm</p>
<p><b>
Work Environment</b></p>
<p>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in some work environments can be moderate.</p>
<p><b>
 </b><b>Disclaimer</b></p>
<p>
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this job.</p>
<p><b>
EEO Statement</b></p>
<p>
Populus Financial Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. In compliance with applicable law, Populus Financial Group does not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), national origin or ancestry, ethnicity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, pregnancy status, or any other protected classification. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, discipline, compensation, benefits, and termination of employment.</p></div>

Customer Support Representative III (Tech Support 1)

LERETA, LLC

<div><p>The <b>Help Desk/ Desktop Support Specialist</b> serves as an advanced Tier 2 technical resource within LERETA&rsquo;s IT Support organization. This role functions as a senior escalation point, providing expert-level troubleshooting and resolution of complex technical issues while ensuring minimal disruption to business operations. This position plays a critical role in maintaining system stability, data security, and operational continuity across the enterprise. The Senior IT Support Specialist works independently, exercises sound technical judgment, collaborates cross-functionally, and supports infrastructure initiatives that align with LERETA&rsquo;s commitment to reliability, compliance, and service excellence.</p>
<p><b>
Key Responsibilities:</b></p>
<p><b>
Advanced Tier 2 &amp; Escalation Ownership</b></p>
<ul>
<li>Serves as primary escalation point for complex Tier 2 incidents.</li>
<li>Lead troubleshooting efforts for multi-system issues impacting business operations</li>
<li>Performs root cause analysis and implement long-term corrective actions</li>
<li>Manages high-priority and high-visibility incidents with urgency and accountability</li>
<li>Identifies trends and recommends preventative solutions to reduce ticket volume</li>
</ul>
<p><b>Systems Administration &amp; Infrastructure Support</b></p>
<ul>
<li>Administers and maintain Active Directory (users, groups, GPOs, access controls)</li>
<li>Supports Microsoft 365 services, identity management, and endpoint policies</li>
<li>Assists in virtual environment support (VMware/VDI)</li>
<li>Participates in patch management, endpoint management, and software deployment initiatives</li>
<li>Contributes to system upgrades, migrations, and technology rollouts</li>
<li>Coordinates with vendors and manage support cases to resolution</li>
</ul>
<p><b>Desktop Engineering &amp; Endpoint Management</b></p>
<ul>
<li>Oversees workstation imaging standards and deployment processes</li>
<li>Ensures endpoint security compliance and performance optimization</li>
<li>Manages hardware lifecycle planning and asset tracking processes</li>
<li>Supports mobile device management and enterprise mobility solutions</li>
</ul>
<p><b>Process Improvement &amp; Leadership</b></p>
<ul>
<li>Mentors and provides guidance to Level I technicians</li>
<li>Assists in developing support documentation, SOPs, and knowledge base articles</li>
<li>Recommends workflow improvements to increase efficiency and service quality</li>
<li>Supports IT audits and compliance initiatives</li>
<li>Participates in after-hours support rotation as required</li>
</ul>
<p><b>Core Competencies:</b></p>
<ul>
<li>Advanced troubleshooting and diagnostic skills across hardware, OS, and network layers</li>
<li>Strong understanding of enterprise IT environments</li>
<li>Excellent communication and stakeholder management skills</li>
<li>Ability to manage competing priorities with minimal oversight</li>
<li>Demonstrated ownership mindset and accountability</li>
<li>Strong analytical thinking and proactive problem-solving</li>
<li>Ability to influence process improvements and technical standards</li>
</ul>
<p><b>Required Education &amp; Experience:</b></p>
<ul>
<li>3+ years of progressive IT Support or Desktop Support experience</li>
<li>Demonstrated experience handling complex Tier 2 escalations independently</li>
<li>Strong experience with Microsoft Windows environments in a business setting</li>
<li>Working knowledge of Active Directory administration and group policy</li>
<li>Experience supporting Microsoft 365 services</li>
<li>Understanding of networking fundamentals (DNS, DHCP, TCP/IP, authentication)</li>
<li>Experience with virtualized environments (VMware preferred)</li>
<li>Experience with endpoint management tools</li>
</ul>
<p>Salary range: $20.33 - $23.50</p></div><p></p>

Help Desk / Desktop Support Specialist

Foot Locker

<div>Overview:
<div><b>
This role is HYBRID in our Irving, TX office</b></div><div><b>
At this time, Foot Locker will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization.</b></div><div></div><div><br>
Foot Locker, Inc. is seeking a Software Engineer for our Core Services team, to be part of designing and implementing Cloud Native RESTful APIs for our websites, native mobile apps, and partners consuming internal and external services. The ideal candidate is passionate about solving complex business problems by delivering simple, robust and maintainable solutions using continuous integration and continuous delivery practices.</div>
Responsibilities:
<ul><li>Active participation in back-end development efforts in building a robust ecommerce platform.</li><li>
Design and implement RESTful API&rsquo;s using proven design principles and patterns.</li><li>
Design and develop utility functions and cross cutting modules.</li><li>
Work in an Agile/Scrum, test driven development environment.</li><li>
Develop unit and functional tests for the code developed.</li><li>
Collaborate with multiple cross functional teams.</li></ul>
Qualifications:
<div><b>
SKILLS &amp; KNOWLEDGE:</b></div><ul><li>
Good understanding of OO principles, data structures and algorithms.</li><li>
Experience with Java, JEE technologies, Spring and related frameworks.</li><li>
Knowledge of SQL and NoSQL databases.</li><li>
Knowledge in Asynchronous messaging and event driven architectures.</li><li>
Experience with CI/CD and DevOps tools (Jenkins, Git, Chef etc.) is a plus.</li><li>
Experience with containerization/orchestration technologies is a plus.</li><li>
2+ years of experience in building back end systems.</li><li>
1+ years of experience in building scalable RESTful API&rsquo;s.</li><li>
Exposure to cloud environment using AWS or Azure or Google Cloud platforms.</li></ul><div><b>
MINIMUM QUALIFICATIONS:</b></div><ul><li>
Requires a Bachelor&rsquo;s Degree in Computer Science, Management Information Systems or closely related field and 1-2 years of related work experience.</li></ul><div>
At Foot Locker, we value innovation, authenticity, and integrity in all that we do. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools, including ChatGPT, during interviews and assessments. To ensure a smooth and secure experience, please review the following guidelines:</div><ul><li>
Cameras must be on for all virtual interviews.</li><li>
AI tools are strictly prohibited during interviews or assessments.</li></ul><div>
We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience.</div><div></div><div><br>
#LI-RD1</div>
Benefits:
<div>
The annual base salary range is $80000 - $115000 / year. This range represents the anticipated low and high end of the salary for this position. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below.</div><p></p><p><br>
Foot Locker Benefits:</p><ul><li>
Employee Discount</li><li>
Paid Time Off</li><li>
Medical | Dental | Vision Coverage</li><li>
401(k) | Roth 401(k)</li><li>
Stock Purchase Plan</li><li>
Life Insurance</li><li>
Flexible Spending Account</li><li>
Opportunities for Advancement</li><li>
Tuition Reimbursement for Qualified Courses</li><li>
Strong Company Culture</li><li>
Employee Resource Groups</li></ul></div>

Software Engineer

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