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customer support representative iii (tech support 1)

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customer support representative iii (tech support 1) Jobs in Irving

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help desk / desktop support specialist

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in-office virtual customer care rep

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customer support representative iii tech support 1

Populus Financial Group

<div><p><b><i>Populus is an amazing company where our employees stay because they love their teams and the growth opportunities. Additionally, we offer a competitive 401K match, a generous paid time off package, and Health Benefits.</i></b></p>
<p><b><i>
Our mission is to provide a broad range of quality financial products and services delivered with best-in-class customer service. We work and lead with integrity, and we celebrate employees who exemplify our values. Come join our team!</i></b></p>
<p>
The Customer Support Representative III primary focus is the Help Desk and is responsible for providing technical support, internet, and procedural support to our store associates. Support is delivered via chat, telephone, tickets, and email. This position reports to the Customer Support Supervisor. This role supports our ACE Cash Express brand with 900+ store locations.</p>
<p><b>
Major Responsibilities</b></p>
<ul>
<li>Address technical and procedural inquiries from store associates. Technical issues could include but are not limited to printer/panini issues and resetting logins/passwords.</li>
<li>Perform technical troubleshooting and diagnose hardware and software issues</li>
<li>Implement solutions and escalate issues</li>
<li>Stay current regarding various product offerings as well as state regulations/requirements</li>
<li>Create and document tickets for all inquiries, ensuring accuracy</li>
<li>Demonstrate a commitment to customer service by showing a positive attitude towards colleagues, customers, and employers</li>
<li>Ensure the safeguarding of customer information</li>
<li>Achieve satisfactory performance in all areas such as, but not limited to, call monitoring, attendance, ticket resolution, and knowledge testing</li>
</ul>
<p><b>Key Competencies
</b></p><ul><li>Excellent written and verbal communication</li>
<li>Sense of urgency</li>
<li>Collaboration</li>
<li>Effective multi-tasking</li>
<li>Problem solving</li>
<li>Attention to detail</li>
<li>Organization</li>
<li>Results driven</li>
<li>Effectively integrates change and demonstrates flexibility</li>
<li>Technical</li><br>
</ul>
<p><b>Physical Demands</b></p>
<p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major responsibilities.</p>
<p>
While performing the duties of this job, the employee is regularly required to sit, stand, or walk; use hands to finger, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear. The employee must occasionally lift and/or move up to 50 lbs. Must have appropriate vision to see up close, and at a distance with ability to adjust vision and focus.</p>
<p><b>
Position Type/Expected Hours of Work</b></p>
<p>
This is a full-time position. This position might require after hours and weekend work. Days and hours of work include the following shifts:</p>
<p>
Shift 1 &ndash; Mon-Fri 8:00am-4:30pm and every other Saturday</p>
<p>
Shift 2 &ndash; Mon-Fri 9:00am-5:30pm and every other Saturday</p>
<p>
Shift 3 &ndash; Tue-Sat 8:00am-4:30pm</p>
<p>
Shift 4 &ndash; Tue-Sat 10:30am-7:00pm</p>
<p>
Shift 5 - Tue-Sat 11:30am-8:00pm</p>
<p>
Shift 6 &ndash; Mon-Fri 1:00pm-9:30pm</p>
<p><b>
Work Environment</b></p>
<p>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in some work environments can be moderate.</p>
<p><b>
 </b><b>Disclaimer</b></p>
<p>
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this job.</p>
<p><b>
EEO Statement</b></p>
<p>
Populus Financial Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. In compliance with applicable law, Populus Financial Group does not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), national origin or ancestry, ethnicity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, pregnancy status, or any other protected classification. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, discipline, compensation, benefits, and termination of employment.</p></div>

Customer Support Representative III (Tech Support 1)

Divcon Controls

<p>About Us:<br/></p><p>Headquartered in Dallas, Texas, Divcon delivers fully integrated automation solutions nationwide that optimize performance, energy efficiency, and reliability across HVAC, lighting, power monitoring, and mission-critical systems. Leveraging advanced technologies - including Allen-Bradley PLCs, Ignition SCADA, and Delta DDC systems - we combine deep technical expertise with field-tested execution to deliver precise, scalable, and high-performance solutions.<br/></p><p>About the role:<br/></p><p>The QAQC Tech will be responsible for implementing company&rsquo;s Mission Critical HVAC Control QAQC plan, under supervision of the QAQC manager. This includes office-based analytical and reporting work, as well as traveling to any job site in the field to perform conformance checks and support.<br/></p><p>Key Responsibilities:<br/></p><p>&middot; Review DDC Drawings for scope compliance, sequence of operations accuracy, and other contract specification requirements<br/>&middot; Assist in development and of standardized documentation to align workflow with ISO 9001<br/>&middot; Assist in the creation of a standardized file system<br/>&middot; Facilitate interdepartmental QAQC with all departments<br/>&middot; Review and adopt customer quality programs and standards<br/>&middot; Review project schedules and coordinate with Project Managers to ensure timely arrival of QAQC personnel to job sites<br/>&middot; Evaluate onsite teams for QAQC compliance<br/>&middot; Act as Divcon&rsquo;s representative with customer and contractor quality teams<br/>&middot; Facilitate TAB support and commissioning responsibilities alongside site teams as needed<br/>&middot; Ensure construction teams are prepared for major milestones and commissioning<br/></p><p>Qualifications:<br/></p><p>&middot; 3+ years experience in similar QAQC roles<br/>&middot; 3+ years experience working with ISO 9001 standard<br/>&middot; Strong attention to detail<br/>&middot; Proficiency with Excel and Word<br/>&middot; BIM software experience preferred<br/>&middot; Ability to work unsupervised, self-starter<br/>&middot; HVAC Automation experience a preferred<br/>&middot; Aptitude for technical data processing<br/>&middot; Analytically oriented<br/></p><p>Physical Requirements<br/></p><p>&middot; This role requires frequent travel by plane or carto job sites, up to 50% of the time.<br/>&middot; Ability to stand, walk, and move throughout job sites for extended periods<br/>&middot; Ability to climb ladders, stairs and lifts as required<br/>&middot; Ability to bend, kneel, crouch, and work in tight or confined spaces<br/>&middot; Ability to lift, carry, and maneuver equipment and materials up to 50 pounds<br/>&middot; Manual dexterity to handle tools, wiring, and small components<br/>&middot; Ability to work at heights and in varying indoor and outdoor conditions<br/>&middot; Visual keenness to read schematics, labels, and digital displays<br/>&middot; Ability to hear and respond to alarms, equipment sounds, and verbal instructions<br/>&middot; Capability to safely operate hand and power tools<br/></p>

QA/QC Technician

Principle Health Systems

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Imaging Operations</div><div>
Client Services Representative Dispatcher</div><div></div><div><br>
We are looking for a dependable, proactive, and detail-oriented <b>Client Services Representative</b> <b>Dispatcher</b> to join our Imaging Client Support team. In this role, you will serve as a key resource between our internal teams and clients&mdash;ensuring smooth operations, timely communication, and exceptional customer support. You will contribute to the success of our healthcare and diagnostics services by providing administrative support and maintaining professional relationships with clients and partners.</div><h1 class="jobSectionHeader">
RESPONSIBILITIES</h1><div>
Customer Communication and Support</div><ul><li>
Respond to customer inquiries via phone and email in a courteous and knowledgeable manner.</li><li>
Take ownership of each inquiry, utilizing available resources to resolve issues quickly and thoroughly.</li><li>
Maintain a thorough understanding of internal systems and processes related to the capturing of the images.</li></ul><div>
Administrative and Cross-Departmental Support</div><ul><li>
Maintain and print documents for new customer In-Service binders.</li><li>
Collaborate with internal departments&mdash;including Radiology and Diagnostics&mdash;to support cross-functional initiatives.</li><li>
Assist with daily administrative reporting and internal projects as needed.</li></ul><p>
Dispatch Duties</p><ul><li>
Ensure all orders are properly dispatched, completed, and processed in accordance with policies and procedures.</li><li>
Review, organize, and distribute orders based on coverage areas, effectively utilizing on-duty imaging technologists</li><li>
Track and follow up on all assignments dispatched during the shift.</li><li>
Collaborate with Imaging Management, Imaging Technologists ,and other services to ensure order completion.</li><li>
Document issues that occur throughout the shift and escalate as necessary.</li><li>
Investigate and troubleshoot unexpected problems, providing immediate resolution when possible.</li><li>
Communicate customer concerns or potential issues to the sales team and imaging managers with recommendations for resolution.</li><li>
Serve as a friendly, helpful, and knowledgeable representative of PHS imaging services.</li><li>
Perform other dispatcher duties as assigned by the manager.</li></ul><h1 class="jobSectionHeader">
REQUIREMENTS</h1><ul><li>
Prior customer service experience is a plus but not required.</li><li>
Effective verbal and written communication skills.</li><li>
Ability to manage tasks independently and with minimal supervision.</li><li>
Proficiency with Microsoft Office (Outlook, Excel, Word); ability to adapt to new systems quickly.</li><li>
Comfortable working in a fast-paced, detail-driven environment.</li><li>
Physical ability to sit for extended periods and lift/move heavy items when necessary.</li></ul><h1 class="jobSectionHeader">
PHYSICAL AND MENTAL REQUIREMENTS</h1><ul><li>
Strong attention to detail and organizational skills.</li><li>
Ability to multitask and remain focused in a dynamic environment.</li><li>
Physically capable of lifting and moving supplies as needed.</li><li>
Capacity to maintain professionalism when interacting with various teams and clients.</li></ul><div></div><div><i><br>
We are an Equal Opportunity Employer and committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please contact hradmin@principlehs.com.</i></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br>
7am-3:30pm, Monday through Friday</div>

Medical Customer Service (Dispatcher)

Cala Sourcing Solutions LLC

<div><h3 class="jobSectionHeader"><b>Workers&rsquo; Compensation Claims Examiner III (Contract)</b></h3><p>
Please no 3rd party recruiters, or C2C.
</p><p><b>Location:</b> Irving, TX<br>
<b>Schedule:</b> On-site | Monday&ndash;Friday (5 days/week) - only local candidates will be considered<br>
<b>Pay Rate:</b> $36.53 &ndash; $38.46 per hour<br>
<b>Contract Length:</b> 3&ndash;4 months (with potential extension)</p><h4 class="jobSectionHeader"><b>
About the Role</b></h4><p>
We&rsquo;re looking for a seasoned <b>Workers&rsquo; Compensation Claims Examiner III</b> to step into a fast-paced, high-volume environment and take ownership of Texas loss-time claims from start to finish. This role is ideal for an experienced examiner who is confident working independently, thrives in an in-office setting, and understands the importance of accuracy, urgency, and strong communication.</p><p>
This is a <b>fully on-site position</b> in Irving, TX. Daily in-person collaboration with colleagues and stakeholders is a core part of the role&mdash;remote or hybrid work is not available.</p><h4 class="jobSectionHeader"><b>
What You&rsquo;ll Be Doing</b></h4><ul><li><p>
Handle Texas Workers&rsquo; Compensation <b>indemnity claims</b> from initial intake through resolution</p></li><li><p>
Analyze coverage, investigate facts, and make compensability determinations in compliance with Texas statutes</p></li><li><p>
Administer indemnity and medical benefits within assigned authority levels</p></li><li><p>
Apply internal best practices and client-specific handling guidelines consistently</p></li><li><p>
Prepare and maintain detailed, captioned claim reports and documentation</p></li><li><p>
Serve as a key point of contact for claimants, employers, attorneys, and internal partners</p></li><li><p>
Clearly explain the claims process to employers and injured workers, setting expectations throughout the claim lifecycle</p></li><li><p>
Maintain accurate, timely claim files while balancing multiple deadlines</p></li><li><p>
Deliver a high level of customer service in a regulated, deadline-driven environment</p></li></ul><h4 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h4><ul><li><p><b>
Active Texas Workers&rsquo; Compensation Adjuster License (required)</b></p></li><li><p><b>
5+ years</b> of hands-on Texas Workers&rsquo; Compensation claims experience</p></li><li><p>
Prior experience handling <b>public entity and First Responder claims</b></p></li><li><p>
Strong working knowledge of Texas Workers&rsquo; Compensation laws and regulations</p></li><li><p>
Excellent written and verbal communication skills</p></li><li><p>
Ability to manage a full caseload with minimal supervision</p></li><li><p>
High School Diploma or GED required</p></li><li><p>
Bachelor&rsquo;s degree in a related field preferred</p></li></ul><h4 class="jobSectionHeader"><b>
Work Environment &amp; Expectations</b></h4><ul><li><p>
100% on-site role in a professional office setting</p></li><li><p>
Frequent interaction with internal teams and external stakeholders</p></li><li><p>
Use of standard office equipment and claims management systems</p></li><li><p>
Consistent, full-time in-office attendance required</p></li></ul><h4 class="jobSectionHeader"><b>
Additional Requirements</b></h4><ul><li><p>
Ability to pass a background check and drug screening</p></li><li><p>
Authorization to work in the United States</p></li></ul>
#Workwolf</div>

Worker's comp/Claims examiner III

Mexico Foods LLC

<div><div><p>At El Rancho Supermercado, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another.</p>
<p>
Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You'll be part of a team that genuinely cares about helping you succeed, and you'll work alongside talented colleagues, while making a difference in our communities.</p>
<div><b>
JOB SUMMARY:</b></div>
<div>
The Meat Clerk's role is to assist and support the Meat Department - by providing a high level of customer service and practice safe food handling procedures and performs a variety of tasks.</div>
<div>
</div><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b>:</p>
<p>
The essential duties and responsibilities of this position include, but are not limited to, the following:</p>
<ul>
<li>Will have stocking and merchandising responsibilities in both the fresh and frozen cases.</li>
<li>Update Product pricing as necessary.</li>
<li>Ensures product's quality, protections, accuracy, and proper rotation in coolers.</li>
<li>Rewrap meat packages as needed.</li>
<li>Maintains a safe and clean working environment to ensure compliance with safety and sanitation requirements.</li>
<li>Ensures great customer experience.</li>
<li>Maintains pork rind rack clean and organized.</li>
<li>Keeps meat displays clean and presentable.</li>
<li>Store cleaning supplies properly.</li>
<li>Advertising department products.</li>
<li>5:00 am start time.</li>
<li>Other duties as assigned.</li>
</ul>
<div></div><div><b>EDUCATION AND EXPERIENCE:</b></div>
<ul>
<li>High School Diploma or GED Equivalent</li>
<li>1+ years meat department experience</li>
</ul>
<div></div><div><b>PHYSICAL DEMANDS AND WORK CONDITIONS:</b></div>
<div>
The physical demands and work conditions below represent those that must be met or successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:</div>
<ul>
<li>While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle objects, tools or controls.</li>
<li>Successful performance requires vision abilities that include close vision and the ability to adjust focus.</li>
<li>The work environment is that typical of an office and retail store. The noise level ranges from quiet to loud.</li>
<li>Heavy work: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.</li>
<li>The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes. Walk and work in Freezer and Refrigerator Cooler as needed throughout the day.</li>
</ul>
<p></p><p><b>IMPORTANT DISCLAIMER NOTICE</b></p>
<p>
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.</p></div><br>
<br>
Compensation: 13.50</div>

Meat Clerk ELR

Lennar

<div><div>Virtual Customer Care Representative</div><div></div><div>
We are Lennar</div><div>
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500&reg; company and consistently ranked among the top homebuilders in the United States.</div><div></div><div>
Join a Company that Empowers you to Build your Future</div><div>
The Virtual Customer Care Rep is responsible for managing and overseeing homes under warranty in assigned community(s). Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of Lennar trade partners. This role will operate from the Irving, TX location.</div><ul><li><div>
A career with purpose.</div></li><li><div>
A career built on making dreams come true.</div></li><li><div>
A career built on building zero defect homes, cost management, and adherence to schedules.</div></li></ul><div></div><div>
Your Responsibilities on the Team</div><ul><li><div>
Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners</div></li><li><div>
Regularly exercise sound judgment and discretion when working with homeowners and trade partners</div></li><li><div>
Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations</div></li><li><div>
Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250</div></li><li><div>
Proactively remedy any trade partner scheduling, communication, or payment related issues</div></li><li><div>
Ability to understand manufacturer recommendations for use and application of their products</div></li><li><div>
Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits</div></li><li><div>
Review and certify the completion of each home within their community.</div></li><li><div>
Manage, supervise and direct all aspects of customer relations for an assigned community.</div></li><li><div>
Conduct field meetings with trade partners, construction staff and sales staff as needed.</div></li><li><div>
Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.</div></li><li><div>
Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage</div></li></ul><div></div><div>
Requirements</div><ul><li><div>
High School Diploma or equivalent required, or equivalent work experience</div></li><li><div>
Bachelor&rsquo;s degree in related field preferred</div></li><li><div>
Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder</div></li><li><div>
Valid Driver&rsquo;s License with good driving record</div></li><li><div>
Valid auto insurance coverage</div></li><li><div>
Advanced knowledge of scheduling, budgeting and document management</div></li><li><div>
Ability to read and interpret blue prints</div></li><li><div>
Computer literacy and proficient in MS Office products (Word and Excel)</div></li><li><div>
Excellent follow-up, communication (written and verbal) and time management skills</div></li></ul><div></div><div>
Contacts</div><div>
Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners</div><div></div><div>
Physical &amp; Office/Site Presence Requirements:</div><div>
Able to work in excess of eight hours per day, the ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages. Must be able to work in construction environment under all weather conditions. Finger dexterity may be required to operate a computer keyboard and calculator.</div><div></div><div>
#LI-CC1</div><div>
#CB</div><div></div><div>
Life at Lennar</div><div></div><div>
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone&rsquo;s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar&rsquo;s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.</div><div></div><div>
Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn&lt;<div>https://www.linkedin.com/company/lennar/</div>&gt; for the latest job opportunities.</div><div></div><div>
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.</div></div>

In-Office Virtual Customer Care Rep

Abbott

<div><p>Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.</p><div><b>
About Abbott</b></div><div><p>
Abbott is a global healthcare leader, creating breakthrough science to improve people&rsquo;s health. We&rsquo;re always looking towards the future, anticipating changes in medical science and technology.</p><p></p><p>
Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.</p><p></p><p><b>
Working at Abbott</b></p><p>
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You&rsquo;ll also have access to:</p><ul><li>
Career development with an international company where you can grow the career you dream of.</li><li>
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.</li><li>
An excellent retirement savings plan with a high employer contribution</li><li>
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor&rsquo;s degree.</li><li>
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.</li><li>
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.</li></ul><p></p><p><b>
The Opportunity
</b></p><ul><li>Qualified candidates <b>must</b> currently live in the <b>Irving, TX area.</b></li><li><b>
Day Shift hours with rotating weekends.
</b></li><li>Travel up to 5 %</li></ul><p><b>
What You&rsquo;ll Work On</b></p><ul><li>
Technical Support Representatives provide remote technical support to customers and field personnel for diagnostic products, instruments, and assays.</li><li>
This role is to troubleshoot, diagnose, resolve, and document both the issue and resolution of the issue.</li><li>
This role serves as a first point of contact for diagnostics customers with instrument and / or assay issues.</li><li>
The representative is also responsible for developing customer relationships and enhancing customer experience.</li></ul><ul><li>
Manage and resolve basic to moderately complex customer issues via remote technology such as instrument screen sharing and AbbottLink.</li><li>
Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve customer issues using technical information such as Operation Manuals and Knowledge Management</li><li>
Utilize strong interpersonal communication skills while engaging with customers to resolve issues using Achieving Service Excellence model</li><li>
Utilize the ticket documentation system to ensure all meaningful data is captured to support product design/customer usability per compliance standards.</li><li>
Demonstrate ability to recognize and document product performance trends within the quality system by using the Global Service Reports.</li><li>
Communicate with peers, including Sales, Field Service, Global Service Support, and Quality via phone, e-mail, or instant messaging.</li><li>
Collaborates with team members and other support teams to ensure issue resolution</li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li>
Associates Degree</li><li>
3 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product experience.</li></ul><p></p><p><b>
Preferred</b></p><ul><li>
Medical Technician</li></ul><p>
.</p><p><b>
Apply Now</b></p><p></p><p><b>
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: </b>www.abbottbenefits.com</p><p>
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.</p><p>
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.</p></div><p><br>
The base pay for this position is $55,300.00 &ndash; $110,700.00. In specific locations, the pay range may vary from the range posted.</p></div>

Technical Call Center Medical Technologist

Explore 124+ Customer support representative iii tech support 1 in Irving this March. Find roles across top companies and apply now to boost your career.