customer service representative | billing support

customer support representative iii (tech support 1)

data scientist / ai automation specialist

commercial auto & gl claims specialist Jobs in Irving

commercial auto & gl claims specialist

customer service representative | billing support Jobs in Irving

customer support representative iii (tech support 1) Jobs in Irving

data scientist / ai automation specialist Jobs in Irving

help desk / desktop support specialist Jobs in Irving

help desk / desktop support specialist

help desk desktop support specialist

LERETA, LLC

<div><p>The <b>Help Desk/ Desktop Support Specialist</b> serves as an advanced Tier 2 technical resource within LERETA&rsquo;s IT Support organization. This role functions as a senior escalation point, providing expert-level troubleshooting and resolution of complex technical issues while ensuring minimal disruption to business operations. This position plays a critical role in maintaining system stability, data security, and operational continuity across the enterprise. The Senior IT Support Specialist works independently, exercises sound technical judgment, collaborates cross-functionally, and supports infrastructure initiatives that align with LERETA&rsquo;s commitment to reliability, compliance, and service excellence.</p>
<p><b>
Key Responsibilities:</b></p>
<p><b>
Advanced Tier 2 &amp; Escalation Ownership</b></p>
<ul>
<li>Serves as primary escalation point for complex Tier 2 incidents.</li>
<li>Lead troubleshooting efforts for multi-system issues impacting business operations</li>
<li>Performs root cause analysis and implement long-term corrective actions</li>
<li>Manages high-priority and high-visibility incidents with urgency and accountability</li>
<li>Identifies trends and recommends preventative solutions to reduce ticket volume</li>
</ul>
<p><b>Systems Administration &amp; Infrastructure Support</b></p>
<ul>
<li>Administers and maintain Active Directory (users, groups, GPOs, access controls)</li>
<li>Supports Microsoft 365 services, identity management, and endpoint policies</li>
<li>Assists in virtual environment support (VMware/VDI)</li>
<li>Participates in patch management, endpoint management, and software deployment initiatives</li>
<li>Contributes to system upgrades, migrations, and technology rollouts</li>
<li>Coordinates with vendors and manage support cases to resolution</li>
</ul>
<p><b>Desktop Engineering &amp; Endpoint Management</b></p>
<ul>
<li>Oversees workstation imaging standards and deployment processes</li>
<li>Ensures endpoint security compliance and performance optimization</li>
<li>Manages hardware lifecycle planning and asset tracking processes</li>
<li>Supports mobile device management and enterprise mobility solutions</li>
</ul>
<p><b>Process Improvement &amp; Leadership</b></p>
<ul>
<li>Mentors and provides guidance to Level I technicians</li>
<li>Assists in developing support documentation, SOPs, and knowledge base articles</li>
<li>Recommends workflow improvements to increase efficiency and service quality</li>
<li>Supports IT audits and compliance initiatives</li>
<li>Participates in after-hours support rotation as required</li>
</ul>
<p><b>Core Competencies:</b></p>
<ul>
<li>Advanced troubleshooting and diagnostic skills across hardware, OS, and network layers</li>
<li>Strong understanding of enterprise IT environments</li>
<li>Excellent communication and stakeholder management skills</li>
<li>Ability to manage competing priorities with minimal oversight</li>
<li>Demonstrated ownership mindset and accountability</li>
<li>Strong analytical thinking and proactive problem-solving</li>
<li>Ability to influence process improvements and technical standards</li>
</ul>
<p><b>Required Education &amp; Experience:</b></p>
<ul>
<li>3+ years of progressive IT Support or Desktop Support experience</li>
<li>Demonstrated experience handling complex Tier 2 escalations independently</li>
<li>Strong experience with Microsoft Windows environments in a business setting</li>
<li>Working knowledge of Active Directory administration and group policy</li>
<li>Experience supporting Microsoft 365 services</li>
<li>Understanding of networking fundamentals (DNS, DHCP, TCP/IP, authentication)</li>
<li>Experience with virtualized environments (VMware preferred)</li>
<li>Experience with endpoint management tools</li>
</ul>
<p>Salary range: $20.33 - $23.50</p></div><p></p>

Help Desk / Desktop Support Specialist

PM Hotel Group

<div><p><b>Job Summary
</b></p><p>Provides guidance and leadership to guest service agents, ensuring consistent quality customer service is delivered</p>
<p><b>
Summary of Essential Job Functions</b></p>
<ul>
<li>Provide support and act as MOD for hotel as needed.</li>
<li>Document guests and employee incidents, accidents, safety and workplace concerns escalating to department head.</li>
<li>Ensures outstanding customer care at all times.</li>
<li>Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service - while demonstrating a sense of urgency.</li>
<li>Trains and directs the workflow and processes of the front desk.</li>
<li>Coaches and counsels the front desk team members to ensure a quality operation.</li>
<li>Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.</li>
<li>Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.</li>
<li>Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager.</li>
<li>Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.</li>
<li>Ensures front desk supplies are stocked and computer equipment functioning properly.</li>
<li>Allocates rooms to expected arrivals after checking the guests preferences and special requests.</li>
<li>Controls cash transactions at the front desk and maintains accuracy of &quot;Till Count&quot; sheet. Balancing the front desk bank and verifying number of gift cards available.</li>
<li>Cross checks all billing instructions are correctly updated - including Hilton reward night stays, third parties, etc.</li>
<li>Send and collect agreements, payments, or authorizations via Sertifi.</li>
<li>Use of eBonus tool for guest service recovery - issuing bonus points to Hilton Honors rewards members. Assigned as the preparer.</li>
<li>Performs other duties as assigned, requested, or deemed necessary by management.</li>
<li>Ensure accurate billing for all guests, loyalty programs are in place and a focus for the team, and that service levels are maintained.</li>
<li>Assist AGM with roll-out of SOPs and assisting the team to implement them.</li>
<li>As requested, assist in training and develop associates</li>
<li>Comply with attendance rules and be available to work on a regular basis.</li>
<li>Embrace the DoubleTree culture personifying it in daily interactions with guests and Talent alike.</li>
<li>Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as complimentary breakfast, fitness center and pool hours, and local attractions.</li>
<li>Perform any other job-related duties as assigned.</li>
</ul>
<p><b>Abilities Required
</b></p><ul><li>Self-starting personality with an even disposition.</li>
<li>Maintain a professional appearance and manner at all times.</li>
<li>Can communicate well with guests.</li>
<li>Must be willing to &ldquo;pitch-in&rdquo; and help co- workers with their job duties and be a team player.</li>
<li>Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.</li>
<li>Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.</li>
<li>Ability to access and accurately input information using a moderately complex computer system.</li>
<li>Ability to stand, walk and continuously perform behind the front desk.</li>
<li>Ability to observe and detect signs of emergency situations.</li>
<li>Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.</li>
<li>Ability to establish and maintain effective working relationships with associates, customers and patrons.</li>
<li>Must be available to work a flexible schedule, including nights, weekends, and holidays as business demands require.</li></ul></div>

Front Office Manager l Doubletree by Hilton DFW North| Irving, TX

TEEMA

<div><p><b>Job Summary</b></p><p>
Business Intelligence Analyst Senior</p><p>
TeemaGroup</p><p>
Full-time, Contract</p><p>
In-Office | Irving, TX, United States</p><p><b><br>
Senior Business Intelligence Analyst</b></p><p><b>
Onsite | Irving, TX</b></p><p>
Why This Role Matters</p><p>
As a <b>Senior Business Intelligence Analyst</b>, you will play a critical role in shaping how leaders understand and act on data across the organization.</p><p>
This is a hands-on, senior-level position for someone who enjoys building clean, scalable data models, translating complexity into clarity, and partnering closely with both technical teams and business stakeholders.</p><h3 class="jobSectionHeader"><b>
What You Will Do</b></h3><p><b>
Design &amp; Build Trusted Data Models</b></p><ul><li><p>
Design and implement high-performance data models using <b>star and snowflake schemas</b></p></li><li><p>
Create well-structured relationships, hierarchies, and calculated measures</p></li><li><p>
Ensure models are scalable, maintainable, and aligned with enterprise standards</p></li></ul><p><b>
Develop Impactful Power BI Solutions</b></p><ul><li><p>
Build intuitive, interactive dashboards and reports that answer real business questions</p></li><li><p>
Use <b>DAX</b> and <b>Power Query (M)</b> for advanced calculations and transformations</p></li><li><p>
Implement <b>row-level security (RLS)</b> and support workspace governance</p></li></ul><p><b>
Own the Power BI Architecture</b></p><ul><li><p>
Work across Power BI service layers, gateways, and premium capacities</p></li><li><p>
Integrate Power BI with <b>Azure Data Factory, SQL Server, and enterprise data sources</b></p></li><li><p>
Ensure compliance with data governance, security, and privacy standards</p></li></ul><p><b>
Optimize Performance at Scale</b></p><ul><li><p>
Monitor and improve report performance and dataset refresh strategies</p></li><li><p>
Apply best practices for <b>incremental refresh</b>, query folding, and large datasets</p></li></ul><p><b>
Collaborate and Lead</b></p><ul><li><p>
Partner closely with data engineers, analysts, and business leaders</p></li><li><p>
Provide guidance on Power BI adoption, workspace design, and governance frameworks</p></li><li><p>
Serve as a trusted advisor for BI best practices and standards</p></li></ul><h3 class="jobSectionHeader"><b>
What We Are Looking For</b></h3><p><b>
Education</b></p><ul><li><p>
Bachelor&rsquo;s degree strongly preferred</p></li><li><p>
Candidates without a Bachelor&rsquo;s degree must have <b>4+ years of relevant clinical or technical application experience</b> in lieu of a degree</p></li></ul><p><b>
Technical Expertise</b></p><ul><li><p>
Advanced experience with <b>Power BI Desktop and Power BI Service</b></p></li><li><p>
Strong command of <b>DAX, Power Query, and data modeling principles</b></p></li><li><p>
Experience with Power BI architecture, including gateways, deployment pipelines, and capacity planning</p></li></ul><p><b>
Data &amp; Analytics Background</b></p><ul><li><p>
Experience with <b>ETL processes, SQL, and data warehousing concepts</b></p></li><li><p>
Solid understanding of data governance, security, and best practices</p></li></ul><p></p>
#Workwolf</div>

Business Intelligence Analyst Senior

Citizens

<div><p><b>Description</b></p><h1 class="jobSectionHeader"><b>
Job Title: Vendor Management Specialist &ndash; Mortgage Collections &amp; Quality Control</b></h1><h2 class="jobSectionHeader"><b>
Position Summary</b></h2><p>
The Vendor Management Specialist is primarily responsible for performing operational quality control for processes executed by external loan servicing third-party vendors, with a specific focus on mortgage collections activities. This role oversees the performance, compliance, and customer experience of vendor collection teams to ensure alignment with contractual obligations, regulatory requirements, and internal servicing standards. The Specialist partners directly with third-party vendors to obtain required documentation, conduct quality reviews, discuss findings, and drive corrective actions where necessary. This role also collaborates closely with Risk Management, Vendor Managers, and internal leadership to identify root causes of defects, develop corrective action plans, and monitor implementation through resolution. This position plays a key role in protecting the organization&rsquo;s brand, ensuring regulatory compliance, enhancing customer experience, and helping customers stay current on their mortgage obligations to avoid foreclosure whenever possible.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Vendor Oversight &amp; Quality Control</b></h3><ul><li>
Conduct operational quality control reviews of third-party vendors performing mortgage loan servicing and collections activities.</li><li>
Review call recordings, documentation, and account handling to ensure adherence to internal policies, procedures, investor guidelines, and regulatory requirements.</li><li>
Ensure vendors comply with contractual service level agreements (SLAs) and operational performance standards.</li><li>
Lead weekly and monthly vendor performance and quality review meetings.</li><li>
Oversee vendor collection team performance and quality metrics, ensuring consistent alignment with internal servicing expectations.</li></ul><h3 class="jobSectionHeader"><b>
Mortgage Compliance &amp; Customer Experience</b></h3><ul><li>
Ensure vendor adherence to mortgage servicing regulatory requirements and compliance standards.</li><li>
Monitor vendor calls to confirm agents:<ul><li>
Build strong, empathetic customer relationships</li><li>
Provide accurate and compliant information</li><li>
Offer appropriate loss mitigation or repayment solutions</li><li>
Focus on helping customers become current and avoid foreclosure</li><li>
Deliver a strong, brand-positive customer experience</li></ul></li><li>
Promote best practices between vendor teams and internal leadership to ensure consistent, customer-centric servicing.</li></ul><h3 class="jobSectionHeader"><b>
Risk Management &amp; Continuous Improvement</b></h3><ul><li>
Partner with Risk Management and Vendor Managers to identify root causes of quality defects.</li><li>
Develop, implement, and monitor corrective action plans.</li><li>
Track recurring trends and recommend process improvements to enhance operational efficiency and customer outcomes.</li><li>
Proactively identify opportunities to improve vendor processes and overall servicing performance.</li></ul><h3 class="jobSectionHeader"><b>
Reporting &amp; Monitoring</b></h3><ul><li>
Prepare and distribute quality control dashboards and performance reports to senior management, business lines, and product owners.</li><li>
Monitor ongoing vendor performance metrics and quality trends.</li><li>
Support monthly tracking of third-party service levels to ensure compliance with contractual obligations.</li></ul><h3 class="jobSectionHeader"><b>
Departmental &amp; Operational Support</b></h3><ul><li>
Ensure department procedures are reviewed timely and updated as necessary.</li><li>
Monitor compliance training completion and internal training requirements.</li><li>
Perform vendor invoice reconciliation and processing.</li><li>
Support additional external loan servicing responsibilities as assigned.</li><li>
Ensure strong alignment between internal and external teams, fostering a &ldquo;One Team&rdquo; culture.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Qualifications &amp; Experience</b></h2><h3 class="jobSectionHeader"><b>
Required</b></h3><ul><li>
Minimum 5 years of experience in an operations environment; experience working with third-party vendors preferred.</li><li>
Strong knowledge of mortgage servicing and mortgage compliance requirements.</li><li>
Experience reviewing policies and procedures with a strong compliance mindset.</li><li>
Proven ability to identify problems, determine root causes, and drive appropriate solutions.</li><li>
Strong analytical, decision-making, and problem-solving skills.</li><li>
Exceptional written and verbal communication skills with the ability to influence across organizational levels.</li><li>
Strong relationship-building and networking skills.</li><li>
Highly organized with strong administrative and PC skills.</li></ul><h3 class="jobSectionHeader"><b>
Preferred (Nice to Have)</b></h3><ul><li>
Experience with MSP / Director</li><li>
Experience with outbound dialer systems.</li><li>
Background in mortgage collections oversight or loss mitigation servicing.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2><ul><li>
Strong customer experience orientation with a focus on protecting and enhancing brand reputation.</li><li>
Ability to balance regulatory compliance with empathetic customer engagement.</li><li>
Comfortable operating in a results-driven environment with defined deliverables.</li><li>
Collaborative mindset with the ability to drive alignment between internal and external stakeholders.</li><li>
Detail-oriented with strong quality assurance capabilities.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Impact of the Role</b></h2><p>
This role is critical in ensuring that third-party mortgage collection vendors:</p><ul><li>
Operate in full regulatory compliance</li><li>
Deliver high-quality, customer-centered service</li><li>
Meet contractual and performance expectations</li><li>
Help customers remain in their homes through effective servicing solutions</li></ul><p>
The Vendor Management Specialist serves as a key bridge between internal leadership and external servicing partners to ensure operational excellence and a unified customer-first approach.</p><h2 class="jobSectionHeader"><b>
Position Summary</b></h2><p>
The Vendor Management Specialist is primarily responsible for performing operational quality control for processes executed by external loan servicing third-party vendors, with a specific focus on mortgage collections activities. This role oversees the performance, compliance, and customer experience of vendor collection teams to ensure alignment with contractual obligations, regulatory requirements, and internal servicing standards. The Specialist partners directly with third-party vendors to obtain required documentation, conduct quality reviews, discuss findings, and drive corrective actions where necessary. This role also collaborates closely with Risk Management, Vendor Managers, and internal leadership to identify root causes of defects, develop corrective action plans, and monitor implementation through resolution. This position plays a key role in protecting the organization&rsquo;s brand, ensuring regulatory compliance, enhancing customer experience, and helping customers stay current on their mortgage obligations to avoid foreclosure whenever possible.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Vendor Oversight &amp; Quality Control</b></h3><ul><li>
Conduct operational quality control reviews of third-party vendors performing mortgage loan servicing and collections activities.</li><li>
Review call recordings, documentation, and account handling to ensure adherence to internal policies, procedures, investor guidelines, and regulatory requirements.</li><li>
Ensure vendors comply with contractual service level agreements (SLAs) and operational performance standards.</li><li>
Lead weekly and monthly vendor performance and quality review meetings.</li><li>
Oversee vendor collection team performance and quality metrics, ensuring consistent alignment with internal servicing expectations.</li></ul><h3 class="jobSectionHeader"><b>
Mortgage Compliance &amp; Customer Experience</b></h3><ul><li>
Ensure vendor adherence to mortgage servicing regulatory requirements and compliance standards.</li><li>
Monitor vendor calls to confirm agents:<ul><li>
Build strong, empathetic customer relationships</li><li>
Provide accurate and compliant information</li><li>
Offer appropriate loss mitigation or repayment solutions</li><li>
Focus on helping customers become current and avoid foreclosure</li><li>
Deliver a strong, brand-positive customer experience</li></ul></li><li>
Promote best practices between vendor teams and internal leadership to ensure consistent, customer-centric servicing.</li></ul><h3 class="jobSectionHeader"><b>
Risk Management &amp; Continuous Improvement</b></h3><ul><li>
Partner with Risk Management and Vendor Managers to identify root causes of quality defects.</li><li>
Develop, implement, and monitor corrective action plans.</li><li>
Track recurring trends and recommend process improvements to enhance operational efficiency and customer outcomes.</li><li>
Proactively identify opportunities to improve vendor processes and overall servicing performance.</li></ul><h3 class="jobSectionHeader"><b>
Reporting &amp; Monitoring</b></h3><ul><li>
Prepare and distribute quality control dashboards and performance reports to senior management, business lines, and product owners.</li><li>
Monitor ongoing vendor performance metrics and quality trends.</li><li>
Support monthly tracking of third-party service levels to ensure compliance with contractual obligations.</li></ul><h3 class="jobSectionHeader"><b>
Departmental &amp; Operational Support</b></h3><ul><li>
Ensure department procedures are reviewed timely and updated as necessary.</li><li>
Monitor compliance training completion and internal training requirements.</li><li>
Perform vendor invoice reconciliation and processing.</li><li>
Support additional external loan servicing responsibilities as assigned.</li><li>
Ensure strong alignment between internal and external teams, fostering a &ldquo;One Team&rdquo; culture.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Qualifications &amp; Experience</b></h2><h3 class="jobSectionHeader"><b>
Required</b></h3><ul><li>
Minimum 5 years of experience in an operations environment; experience working with third-party vendors preferred.</li><li>
Strong knowledge of mortgage servicing and mortgage compliance requirements.</li><li>
Experience reviewing policies and procedures with a strong compliance mindset.</li><li>
Proven ability to identify problems, determine root causes, and drive appropriate solutions.</li><li>
Strong analytical, decision-making, and problem-solving skills.</li><li>
Exceptional written and verbal communication skills with the ability to influence across organizational levels.</li><li>
Strong relationship-building and networking skills.</li><li>
Highly organized with strong administrative and PC skills.</li></ul><h3 class="jobSectionHeader"><b>
Preferred (Nice to Have)</b></h3><ul><li>
Experience with MSP / Director</li><li>
Experience with outbound dialer systems.</li><li>
Background in mortgage collections oversight or loss mitigation servicing.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2><ul><li>
Strong customer experience orientation with a focus on protecting and enhancing brand reputation.</li><li>
Ability to balance regulatory compliance with empathetic customer engagement.</li><li>
Comfortable operating in a results-driven environment with defined deliverables.</li><li>
Collaborative mindset with the ability to drive alignment between internal and external stakeholders.</li><li>
Detail-oriented with strong quality assurance capabilities.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Impact of the Role</b></h2><p>
This role is critical in ensuring that third-party mortgage collection vendors:</p><ul><li>
Operate in full regulatory compliance</li><li>
Deliver high-quality, customer-centered service</li><li>
Meet contractual and performance expectations</li><li>
Help customers remain in their homes through effective servicing solutions</li></ul><p>
The Vendor Management Specialist serves as a key bridge between internal leadership and external servicing partners to ensure operational excellence and a unified customer-first approach.</p>
<p><i>Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p>
<p><b>
Equal Employment Opportunity</b></p><p>
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p><p></p><b>
Why Work for Us</b><p></p>
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth<p></p>
<p><i>Background Check</i></p>
<p><i>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</i></p></div>

Vendor Management Specialist – Mortgage Collections & Quality Control

Elevation Corporate Health

<div><div><b>Summary:</b></div><div>
Front desk staff make our clients feel welcome and complete a variety of front desk tasks, such as taking phone calls, answering questions, handling correspondence, and keeping the reception area clean and well-organized. As a team member, they are responsible for participating in programming and events in order to ensure optimal performance.</div><div></div><ul><li><div><br>
Greets all members and guests to create welcoming environment</div></li><li><div>
Develops positive relationships with members</div></li><li><div>
Facility/member tours</div></li><li><div>
Answers incoming phone calls and provides messages or returns calls as needed</div></li><li><div>
Accepts member feedback and concerns professional and communicates to management</div></li><li><p>
Cleaning of fitness center and equipment</p></li><li><p>
Notifies management of equipment needs</p></li></ul><div>
We are a fairly new facility with great equipment! Members are very friendly and we try to create a welcoming environment for them.</div><div></div><div><b><br>
Qualifications and Skills:</b></div><ul><li><div>
Ability to prepare routine administrative paperwork</div></li><li><div>
Ability to follow routine verbal and written instructions</div></li><li><p>
Knowledge of customer service standards and procedures</p></li></ul></div><p></p>

On-Call Front Desk Coverage

Populus Financial Group

<div><p><b><i>Populus is an amazing company where our employees stay because they love their teams and the growth opportunities. Additionally, we offer a competitive 401K match, a generous paid time off package, and Health Benefits.</i></b></p>
<p><b><i>
Our mission is to provide a broad range of quality financial products and services delivered with best-in-class customer service. We work and lead with integrity, and we celebrate employees who exemplify our values. Come join our team!</i></b></p>
<p>
The Customer Support Representative III primary focus is the Help Desk and is responsible for providing technical support, internet, and procedural support to our store associates. Support is delivered via chat, telephone, tickets, and email. This position reports to the Customer Support Supervisor. This role supports our ACE Cash Express brand with 900+ store locations.</p>
<p><b>
Major Responsibilities</b></p>
<ul>
<li>Address technical and procedural inquiries from store associates. Technical issues could include but are not limited to printer/panini issues and resetting logins/passwords.</li>
<li>Perform technical troubleshooting and diagnose hardware and software issues</li>
<li>Implement solutions and escalate issues</li>
<li>Stay current regarding various product offerings as well as state regulations/requirements</li>
<li>Create and document tickets for all inquiries, ensuring accuracy</li>
<li>Demonstrate a commitment to customer service by showing a positive attitude towards colleagues, customers, and employers</li>
<li>Ensure the safeguarding of customer information</li>
<li>Achieve satisfactory performance in all areas such as, but not limited to, call monitoring, attendance, ticket resolution, and knowledge testing</li>
</ul>
<p><b>Key Competencies
</b></p><ul><li>Excellent written and verbal communication</li>
<li>Sense of urgency</li>
<li>Collaboration</li>
<li>Effective multi-tasking</li>
<li>Problem solving</li>
<li>Attention to detail</li>
<li>Organization</li>
<li>Results driven</li>
<li>Effectively integrates change and demonstrates flexibility</li>
<li>Technical</li><br>
</ul>
<p><b>Physical Demands</b></p>
<p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major responsibilities.</p>
<p>
While performing the duties of this job, the employee is regularly required to sit, stand, or walk; use hands to finger, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear. The employee must occasionally lift and/or move up to 50 lbs. Must have appropriate vision to see up close, and at a distance with ability to adjust vision and focus.</p>
<p><b>
Position Type/Expected Hours of Work</b></p>
<p>
This is a full-time position. This position might require after hours and weekend work. Days and hours of work include the following shifts:</p>
<p>
Shift 1 &ndash; Mon-Fri 8:00am-4:30pm and every other Saturday</p>
<p>
Shift 2 &ndash; Mon-Fri 9:00am-5:30pm and every other Saturday</p>
<p>
Shift 3 &ndash; Tue-Sat 8:00am-4:30pm</p>
<p>
Shift 4 &ndash; Tue-Sat 10:30am-7:00pm</p>
<p>
Shift 5 - Tue-Sat 11:30am-8:00pm</p>
<p>
Shift 6 &ndash; Mon-Fri 1:00pm-9:30pm</p>
<p><b>
Work Environment</b></p>
<p>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in some work environments can be moderate.</p>
<p><b>
 </b><b>Disclaimer</b></p>
<p>
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this job.</p>
<p><b>
EEO Statement</b></p>
<p>
Populus Financial Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. In compliance with applicable law, Populus Financial Group does not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), national origin or ancestry, ethnicity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, pregnancy status, or any other protected classification. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, discipline, compensation, benefits, and termination of employment.</p></div>

Customer Support Representative III (Tech Support 1)

<div><p><b>What You&rsquo;ll Do:</b></p>
<p>
You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.</p>
<p>
On a daily basis you will be responsible for:</p>
<ul>
<li>Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.</li>
<li>Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.</li>
<li>Overseeing and participating in guest registration and check out.</li>
<li>Managing, training, and scheduling the Front Office staff</li>
<li>Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.</li>
<li>Acting as a liaison between General Manager and staff</li></ul><br>
<p></p>
<p><b>
Where You&rsquo;ve Been:</b></p>
<p>
We&rsquo;re looking for someone who has worked in hotels for at least two years and has an additional two years in a hotel leadership position (Manager+). Being a people-person is a must as you&rsquo;ll be working with others constantly. You'll have some experience in coaching, mentoring, and teambuilding.</p>
<p><b>
When You&rsquo;re Here:</b></p>
<p>
Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there&rsquo;s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&amp;B discounts and the opportunity to be part of an anything-but-standard growing hotel company.</p></div><p></p>

Front Office Manager | Sheraton DFW Airport | Irving, TX

Explore 112+ Help desk desktop support specialist in Irving this March. Find roles across top companies and apply now to boost your career.