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workplace experience operations manager

Anthropic

<div><div><h2 class="jobSectionHeader">About Anthropic</h2>

Anthropic&rsquo;s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.</div><div><h2 class="jobSectionHeader">
About the role</h2>

We're seeking an experienced Workplace Experience Operations Manager to own end-to-end operations for our Executive Briefing Center at our San Francisco headquarters. Our EBC is where Anthropic hosts customers, partners, policymakers, and other high-profile visitors - one of the most visible spaces at the company.This role is accountable for: the polish of the space, the warmth of the welcome, and the details that make a visit memorable.

You'll own the full operational stack behind the EBC - the engagement lifecycle, the look and feel of the space, the vendor ecosystem, and the team that brings it to life. You'll bring a hospitality mindset to every engagement, treating each visit like a thoughtfully designed guest experience rather than a logistics checklist, and partnering closely with Sales, Marketing, Comms, and executive stakeholders so every briefing feels effortless to the people in the room.

As a secondary area of ownership, you'll oversee our San Francisco amenity center - the fitness facilities, wellness rooms, and collaboration spaces employees rely on every day. The amenity center deserves the same hospitality lens as the EBC: welcoming, well-kept, and genuinely enjoyable to be in. You'll set the bar for how these spaces look, feel, and function, so the employee experience onsite is as considered as the visitor one.

This is a driver role. You'll set strategy, build the systems and processes that scale our hospitality operation, and raise the bar for what a world-class briefing and workplace experience looks like - while rolling up your sleeves on the details that make a space feel just right.

At Anthropic, you'll own one of the most visible operational programs at the company. The EBC is where we tell our story to the customers, partners, and decision-makers who shape how our work reaches the world - and the way that story feels in the room matters. This role offers meaningful scope, real ownership, and the opportunity to build a hospitality operation that sets the standard for the industry.

Our Workplace team plays a crucial role in creating conditions where breakthrough AI safety research can flourish. You'll work in a culture that values impact over sophistication, where everyone contributes regardless of role, and where the mission is the final arbiter in our decisions.
<h2 class="jobSectionHeader">
Key responsibilities</h2>

Executive Briefing Center Operations (Primary)

Own end-to-end operations for Anthropic's Executive Briefing Center - from program design to the guest experience at the door.

Program and guest experience ownership
<ul>
<li>Own the EBC engagement lifecycle: intake, prioritization, scheduling, agenda build, logistics planning, day-of execution, and post-visit follow-through
</li>
<li>Design the end-to-end visitor journey - arrival, hospitality touchpoints, pacing, transitions, meal moments, gifting, and departure - so every visit feels cohesive and considered
</li>
<li>Define and continuously improve the operational playbook for EBC engagements, including briefing templates, run-of-show standards, stakeholder workflows, and escalation paths
</li>
<li>Partner with Sales, Marketing, Comms, and executive sponsors to scope each engagement, align on objectives, and coordinate the cross-functional team needed to deliver
</li>
<li>Manage the EBC calendar and capacity, making prioritization calls when demand exceeds available slots and surfacing tradeoffs to leadership
</li>
<li>Build and maintain the speaker and content bench - coordinating with executives, researchers, and subject-matter experts for briefing sessions
</li>
</ul>Space and atmosphere ownership
<ul>
<li>Own the EBC space at SF HQ: set and maintain presentation-ready standards so the environment consistently feels polished, warm, and on-brand
</li>
<li>Curate the atmosphere of every engagement - lighting, music, scent, florals, food and beverage presentation, branded materials - so the space reflects the caliber of the moment
</li>
<li>Manage resets between engagements to a high bar; no lingering details from the last visit, ready for the next guest
</li>
<li>Drive space improvements, refreshes, and build-outs as the program grows; partner with Design, Real Estate, and Facilities on larger projects
</li>
<li>Ensure AV, IT, security, catering, and hospitality elements are reliably dialed in for every engagement
</li>
</ul>Vendor and budget ownership
<ul>
<li>Own the EBC vendor ecosystem: catering, AV, hospitality, security, transportation, florals, gifting, and specialty partners - curating a roster that reflects Anthropic's standards for quality and taste
</li>
<li>Manage sourcing, negotiation, SOWs, performance management, and renewals across the vendor portfolio
</li>
<li>Own the EBC operating budget; forecast, track, and report on spend; drive cost-efficiency without compromising the visitor experience
</li>
<li>Define and track operational KPIs (visit volume, stakeholder satisfaction, on-time execution, spend per engagement) and report regularly to leadership
</li>
</ul>On-the-ground execution
<ul>
<li>Serve as the senior on-site lead for high-stakes engagements, directing day-of execution and making real-time calls when things shift
</li>
<li>Greet and host when the moment calls for it; set the tone for the team and the space
</li>
<li>Anticipate and resolve issues before they reach the visitor or executive host
</li>
<li>Debrief every major engagement and turn learnings into process improvements
</li>
</ul>Amenity Center Operations (Secondary)

Oversee daily operations of the San Francisco amenity center, bringing the same hospitality lens to the employee experience that the EBC brings to visitors.
<ul>
<li>Own day-to-day operations and upkeep of amenity spaces (fitness facilities, wellness rooms, collaboration areas), ensuring they consistently feel welcoming, well-maintained, and well-stocked
</li>
<li>Set the look-and-feel standards for amenity spaces &mdash; cleanliness, presentation, ambient details &mdash; and hold the coordinator team to them
</li>
<li>Own the amenity vendor portfolio and budget, from sourcing through performance management, curating partners who deliver quality and care
</li>
<li>Ensure amenity spaces remain compliant with applicable safety and health requirements
</li>
<li>Monitor utilization, gather employee feedback, and drive continuous improvement of the amenity offering so the spaces evolve with what employees actually want
</li>
<li>Oversee the Jira ticketing system for amenity and facilities-related requests, ensuring the team meets response and resolution SLAs and employees feel taken care of
</li>
</ul>Enrichment Programming &amp; Reporting
<ul>
<li>Partner with the broader Workplace team on enrichment programming that activates the EBC and amenity spaces (executive-adjacent programming, wellness, employee activations) - shaping how these spaces feel alive and in use
</li>
<li>Own metrics and reporting for EBC and amenity operations: engagement volume, visitor satisfaction, operational performance, vendor performance, and spend
</li>
<li>Deliver regular operational reporting to Workplace and executive leadership
</li>
</ul><h2 class="jobSectionHeader">Minimum qualifications</h2>
<ul>
<li>Experience in executive briefing center operations, executive events, high-end hospitality, customer experience centers, or closely related fields - with at least 2 years in a senior, ownership-level role
</li>
<li>Direct experience running executive-facing programs with high-profile visitors (customers, partners, government officials, press, or similar)
</li>
<li>Deep hospitality instincts - you naturally think about how a space feels, how a guest moves through it, and what makes an experience memorable versus forgettable
</li>
<li>People management experience; demonstrated ability to lead, coach, and develop a team on both execution and service craft
</li>
<li>Proven ability to own a program end-to-end: strategy, operational design, vendor ecosystem, budget, and execution
</li>
<li>Executive presence and judgment - comfortable interfacing directly with C-suite hosts and high-profile visitors, and making real-time calls in high-stakes moments
</li>
<li>Strong vendor management and negotiation skills, with a track record of building and scaling a hospitality vendor ecosystem
</li>
<li>Budget ownership experience, including forecasting, tracking, and accountability for a meaningful operating budget
</li>
<li>Excellent written and verbal communication; able to brief executives clearly and concisely
</li>
<li>Systems-minded: builds the playbooks, SOPs, and tooling that let a hospitality operation scale without losing its feel
</li>
<li>Comfortable operating in ambiguity and building from scratch where process doesn't yet exist
</li>
<li>We require at least a Bachelor's degree in a related field or equivalent experience.
</li>
</ul><h2 class="jobSectionHeader">Preferred qualifications</h2>
<ul>
<li>Experience standing up or scaling an EBC or executive experience program at a technology company
</li>
<li>Background in luxury hospitality, fine dining, high-end events, or similarly demanding guest-facing environments
</li>
<li>Experience managing amenity, facilities, or workplace operations alongside executive programs
</li>
<li>Familiarity with tools such as Jira, Google Workspace, and common EBC/CRM platforms
</li>
<li>Experience in a fast-growing technology company or startup environment</li></ul> 

Deadline to Apply: None. Applications will be reviewed on a rolling basis.</div><div><div><div><div>
The annual compensation range for this role is listed below.

For sales roles, the range provided is the role&rsquo;s On Target Earnings (&quot;OTE&quot;) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.</div></div><div>
Annual Salary:</div><div>
$145,600 - $185,000 USD</div></div></div><div><h2 class="jobSectionHeader">
Logistics</h2>

Minimum education: Bachelor&rsquo;s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. 
 
Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links&mdash;visit anthropic.com/careers directly for confirmed position openings.
<h2 class="jobSectionHeader">
How we're different</h2>

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact &mdash; advancing our long-term goals of steerable, trustworthy AI &mdash; rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI &amp; Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
<h2 class="jobSectionHeader">
Come work with us!</h2>

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process</div></div>

Workplace Experience, Operations Manager

Pacific Aviation

<div>
 Pacific Aviation is looking for a bright, ambitious, and motivated professional to join our team as a
 
 Relief/Backup Supervisor
 
 to support leadership coverage and help guide our team of ground staff through thoughtful and constructive leadership. If you love delighting customers in the travel industry and have a passion for front-line leadership, apply today!
 
 
 
 Summary
 
 
 
 As a
 
 Relief/Backup Supervisor
 
 for Pacific Aviation, you will support the supervision of a team of customer service agents and step into a leadership role when needed. You will be responsible for helping ensure the team is providing exceptional customer service, supporting the reporting and verification of flight actions, and ensuring all operational and safety procedures are followed. This position reports directly to the Station Manager.
 
 
 
 Requirements
 
 
 
 
 What you Bring
 
 
 
 <ul>
 <li>
 6 months in passenger and customer service experience
 </li>
 <li>
 Expert knowledge of company methods, general procedures and airline policies
 </li>
 <li>
 Adaptability to the constraints of the operation and to customers
 </li>
 <li>
 Efficiently and effectively satisfy customer demands
 </li>
 <li>
 Show reflection of actions to be taken when faced with an unexpected event
 </li>
 <li>
 Experience leading a team
 </li>
 <li>
 Ability to pass background check and hold Airport ID with CBP access approval (Customs Seal)
 
 
 </li>
 </ul>
 
 Schedule
 
 
 
 <ul>
 <li>
 Must be available to work at least 5 days a week, including weekends and holidays
 </li>
 <li>
 Shift may include evenings
 
 
 </li>
 </ul>
 
 What you will do:
 
 
 
 <ul>
 <li>
 Manage and optimize ground staff allocation
 </li>
 <li>
 Verify staff presence and manage schedules
 </li>
 <li>
 Oversee the integration of all methods necessary for flight handling
 </li>
 <li>
 Act as the commercial representative for the Airlines accounts
 </li>
 <li>
 Manage the efficient and on-time set up of staff with all required equipment
 </li>
 <li>
 Ensure the surveillance of check-in equipment
 </li>
 <li>
 Prepare and assist in team briefings and debriefings
 </li>
 <li>
 Ensure a smooth flight turnaround, from flight opening to flight departure
 </li>
 <li>
 Verify all flight actions
 </li>
 <li>
 Actively deliver on expected Quality Department objectives
 </li>
 <li>
 Follow operations procedures, applicable guidelines during and after the flight for which they are responsible
 </li>
 <li>
 Inform the Account Manager of any error relative to flight handling
 </li>
 <li>
 Work with Account Manager to Inform Airlines of any errors that may prevent a high-quality flight turnaround
 </li>
 <li>
 Effectively apply the special circumstances and airline procedures while taking into account final operating handover instructions and service notes
 </li>
 <li>
 Report flight data on the support sheets and necessary documentation for Pacific Aviation and for the Airline
 </li>
 <li>
 Be the guarantor during sessions where safety and security rules are enforced
 </li>
 <li>
 Monitor and ensure the professional appearance of agents as well as the proper maintenance and storage of equipment
 </li>
 <li>
 Assist in flight briefings and debriefings of staff each day
 </li>
 <li>
 Tactfully and effectively resolve any team conflicts or exceptions to work standards
 </li>
 <li>
 Enforce and oversee compliance with our Safety policy and provide all the necessary tools to respective frontline staff enabling continuous improvement of our Safety performance and our corporate Safety culture
 </li>
 <li>
 Lead in fact-finding investigations arising from incidents/accidents in the workplace and/or operations concerning employee health and safety and/or general aviation Safety
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Medical, dental, and Vision benefits
 
 
 <ul>
 <li>
 $23.15 + Shift Premium D
 </li>
 <li>
 Medical, Dental, &amp; Vision Insurance
 </li>
 <li>
 401(k) Retirement Plan
 </li>
 <li>
 Paid Time Off (PTO)
 </li>
 <li>
 Company-Provided Uniform
 </li>
 <li>
 Parking Discounts
 </li>
 <li>
 Paid Training
 </li>
 <li>
 Referral Bonus Program
 </li>
 </ul>
</div>

Backup Supervisor (NH)

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
The Customer Success Center of Excellence (CS COE) is seeking a Principal Program Manager &ndash; Tech with strong technical acumen to serve as the operational backbone for the organization. This role manages execution-oriented initiatives that span multiple teams while maintaining deep technical understanding of our services to effectively coordinate across stakeholders including (e.g., account teams, GTM specialists, service teams) and resolve blockers.
 
 
This is a highly operational role that requires technical fluency to communicate effectively across multiple stakeholder teams about customer success tooling the Customer Success Intelligence team is building, engage with account teams, GTM specialist teams, and service teams without requiring translation from other team members. The Principal Program Manager - Tech will manage cross-team initiatives between CS COE teams, orchestrate QBRs, coordinate with stakeholder teams to resolve blockers, and serve as a force multiplier to CS COE leadership. This person will be embedded in the highest-stakes moments of the business, from annual planning cycles to executive forums, and will play a decisive role in ensuring the CS COE operates with clarity, discipline, and momentum at scale.
 
 
The ideal candidate is an operator with exceptional judgment, a strong sense of ownership, and bias for action who anticipates needs, connects dots across the organization, and acts decisively in ambiguous situations. This person must be technically fluent, an executive-level communicator, discreet with sensitive information, and capable of managing multiple competing priorities in a fast-paced, high-growth environment. The role requires meticulous execution while never losing sight of the strategic picture.
 
 
Key job responsibilities 
<ul><li>Serve as the operating arm for the CS COE, managing cross-team initiatives that span organizational boundaries and require coordination across CS COE and stakeholder teams
</li><li>Coordinate with stakeholder teams to identify and resolve blockers (incl. technical blockers), leveraging technical understanding to communicate effectively about technical issues without requiring translation
</li><li>Own the development and writing of Quarterly Business Reviews (QBRs) for the CS COE, synthesizing business performance data and organizational health metrics into strategic narratives, and serve as quality control lead for all planning and strategy documents, ensuring consistency in messaging and alignment with organizational priorities
</li><li>Own the process for development of operational planning documents for the CS COE, driving the end-to-end creation and editing process for these critical planning cycles
</li><li>Participate in executive forums, synthesizing complex discussions into key decisions, actionable insights, and decision frameworks that drive organizational alignment
</li><li>Serve as the organizational lead for headcount tracking, maintaining real-time visibility into staffing and partnering with Finance, HR, and Recruiting
</li><li>Manage the CS COE budget, maintaining full visibility into actuals, forecasts, and variances, and own Travel &amp; Expense management
</li><li>Architect and manage the annual summit and events calendar, lead meeting planning, and partner with communications to support speaking engagements and award applications
</li><li>Build and leverage strategic relationships with peer business operations teams, Finance, HR, Recruiting, and other support functions to drive outcomes requiring cross-organizational coordination
</li><li>Proactively identify operational barriers and broker solutions between competing interests across organizational silos
</li><li>Influence senior leaders and drive consensus on contentious issues, removing barriers and accelerating execution on the organization's highest-priority objectives
</li></ul> 
About the team 
Diverse Experiences 
 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? 
 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
 
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 
 
Mentorship &amp; Career Growth 
 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance 
 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree in Computer Science, Engineering, a related technical field or equivalent</li><li>7+ years of experience in program management, business operations, or strategy roles in fast-paced, large-scale organizations</li><li>Technical understanding sufficient to communicate effectively with stakeholder teams about product-related issues and blockers without requiring translation</li><li>Strong written communication skills, including experience writing executive-level documents such as QBRs</li><li>Experience supporting or advising senior leaders</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>7+ years of technical program management experience</li><li>Previous experience in a Product/Technical Business Operations, or Technical Program Manager role</li><li>Experience working directly with customer-facing technical teams in cloud computing, AWS services, or SaaS products</li><li>Experience owning or contributing to annual planning processes and running operational cadences such as QBRs or MBRs</li><li>Experience managing headcount in a large, matrixed organization</li><li>Experience planning and executing events, offsites, or summits</li><li>Experience managing budgets and working cross-functionally with Finance teams, with expertise in Excel for data analysis and business reporting</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, Mountain View - 203,500.00 - 275,300.00 USD annually 
USA, CA, San Francisco - 203,500.00 - 275,300.00 USD annually 
USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually</div>

Principal Program Manager - Tech, Customer Success Center of Excellence, AWS Specialist and Partner Organization

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music. 
 
The Amazon Music Digital Operations team Is a unique group of global supply chain managers whose primary responsibility is to ensure catalog flows smoothly from music providers to our global customers and services. We are seeking a Global Operations Manager to lead the geographically-distributed team, interfacing with both internal and external executive teams, owning the operational relationship with our most strategic partners, and influencing global supply chain strategy. The team oversees end-to-end processing of catalog, from new provider integration to tooling and process requirements for new countries, products and services.
 
 
The Global Operations Manager will participate in international standards development, representing Amazon's interests from the ideation phase to the execution phase of new industry capabilities. You
 
will be the primary conduit between content providers and Amazon tech and product teams, engaging with suppliers and industry organizations to shape industry standards and define initiatives for prioritization on the Amazon development roadmap. The Global Operations Manager will demonstrate relentless passion for Amazon Music customers and partners, ensuring supply chain capabilities are relevant, current and industry-leading.
 
 
For this cross-functional role, we are seeking an experienced, collaborative person requiring a process-driven, operational mindset, attention to detail, technological aptitude, and strong communication skills. The ideal candidate will be self-driven with extensive music industry and digital supply chain experience and aptitude to thrive in a fast-paced, results-driven environment. This role offers opportunities to champion digital operations and support external and internal partnerships within a strong, innovative culture. 
 
Key job responsibilities 
Manage a highly specialized, geographically-distributed team of Digital Operations Managers who own completeness, quality and timeliness of selection for Amazon Music's global products and services 
 
Participate in and influence direction of international standards development for the exchange of data and assets across all aspects and hundreds of companies in the music industry value chain 
 
Conceptualize, define and drive improvements to the digital supply chain synthesizing inputs from partners, cross-functional stakeholders, and industry standards organizations. Collaborate with product and adjacent development teams to streamline and automate how content and metadata are ingested and used in Amazon Music's services. 
 
Maintain strategic partner relationships with senior executives and industry leaders, owning collaborative innovation and coordinated execution for new Amazon products, countries, capabilities, and ground-breaking technologies. 
 
Participate in yearly cross-functional goal planning and prepare strategic recommendations for senior leadership within the Amazon Music organization. Function as an escalation point to remove obstacles to the seamless flow of catalog. Establish goals, plans and related metrics to track and communicate progress against Amazon Music objectives. 
 
Balance competing and conflicting priorities across business and tech teams, weighing urgency against long-term needs and escalating with backbone to advocate for the needs of the organization or customers. 
 
About the team 
The Amazon Music Operations team is responsible for maintaining the flow of content and metadata for Amazon&rsquo;s customers. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices. Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music &amp; spoken word to customers in new and exciting ways that enhance their day-to-day lives. Everyone on our team has a meaningful impact on product features, new directions in audio streaming, and customer engagement. Come join us as we make history by launching exciting new projects in the coming year.
<h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>Experience engaging and influencing senior executives</li><li>Bachelor's degree or equivalent in a related field</li><li>5+ years of people management in a digital media environment</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience visualizing data in Tableau or other relevant data visualization software</li><li>Knowledge of SQL at the intermediate level</li><li>Experience with automation or working with scripting languages like Python, Java, Perl, PHP, Ruby, Bash, Shell, or equivalent</li><li>Experience writing business requirements documents, functional specifications, and use cases</li><li>Experience defining roadmap strategy and prioritizing deliverables for your team products</li><li>Experience or experiments incorporating Agentic AI into operational workflows</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, San Francisco - 189,300.00 - 256,100.00 USD annually 
USA, WA, Seattle - 172,100.00 - 232,800.00 USD annually</div>

Global Operations Manager, Amazon Music

Fairmont

<div>Company Description 
Fairmont Hotels &amp; Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Fairmont Heritage Place, Ghirardelli Square
Two of San Francisco's most recognized icons, Ghirardelli Square and Fairmont Hotels &amp; Resorts, have partnered to create the city's most distinctive and exciting luxury residential accommodations, Fairmont Heritage Place, Ghirardelli Square.
Join the Fairmont Heritage Place team and be part of providing the highest quality service to our owners and guests. Fairmont Heritage Place Ghirardelli Square is a Private Residence Club with 53 one, two and three bedroom residences.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 
Job Description 
We Invite you to join the world of luxury hospitality at Fairmont Heritage Place, Ghirardelli Square as our new People &amp; Culture Manager.
Reporting to the General Manager, the People &amp; Culture Manager oversees all human resources and workplace compliance functions for the property in accordance with Accor policies, HOA governing documents, and applicable local, state, and federal regulations. This role is responsible for colleague relations, performance management, talent development, benefits administration, and fostering a culture aligned with Accor&rsquo;s values with a focus on Make Special Happen promise.
Key Responsibilities<ul><li>
Lead and manage the day‑to‑day operations of the People &amp; Culture Department, supporting the execution of the property&rsquo;s People &amp; Culture strategy.</li><li>
Partner with leadership to address organizational needs across employee relations, payroll, compensation and benefits, recognition, development, administration, and colleague wellness.</li><li>
Promote a positive and inclusive workplace culture by fostering open communication, trust, mutual respect, and continuous feedback.</li><li>
Build and maintain effective working relationships with internal and external stakeholders, consistently delivering professional and engaging service.</li><li>
Lead end‑to‑end recruitment and hiring processes, including job postings, applicant tracking (SmartRecruiters), candidate follow‑up, job offers, background checks, I‑9 compliance, and onboarding administration.</li><li>
Facilitate new hire orientation, onboarding programs, and Heartist Culture training to promote engagement, compliance, and brand alignment.</li><li>
Oversee internal mobility processes, including internal applicants, referral programs, and tracking of referral payouts.</li><li>
Serve as the technical point of contact for Ceridian, Employee Benefits Portal, and HERO (Talent Acquisition, Performance Management, and Learning), supporting system implementation, testing, training, audits, and continuous improvements.</li><li>
Oversee benefits administration and review bi‑weekly payroll processing to ensure accuracy and compliance with local, state, and federal regulations.</li><li>
Oversee and support annual performance review cycles, goal setting, talent development planning, and Employee Engagement Survey (EES) action planning.</li><li>
Produce HR metrics, corporate and regulatory reports, and workforce analytics including turnover, training hours, promotions, wage analysis, and budget planning.</li><li>
Collaborate with Northern California People &amp; Culture teams to support Learning &amp; Development and Diversity, Equity &amp; Inclusion initiatives.</li><li>
Develop, implement, and enforce policies, procedures, and standards in alignment with Accor requirements, California labor laws, industry best practices, and local regulations.</li><li>
Ensure full compliance with all company policies, employment legislation, GDPR, PCI, data privacy standards, and all applicable local and state regulations.</li><li>
Ensure adherence to the Davis‑Stirling Civil Code and all applicable HOA Governing Documents related to employment practices and governance.</li><li>
Act as the primary liaison for labor relations, maintaining positive relationships with organized labor groups and shop stewards.</li><li>
Participate in labor negotiations, grievance processes, disciplinary actions, and contract interpretation or dispute resolution.</li><li>
Lead and complete all required annual corporate and regulatory audits, including payroll, wage compliance, 401(k), and other compliance‑related audits.</li><li>
Support the completion of the Annual SAQ Audit and partner with the Executive Team to develop and implement corrective action plans to strengthen controls and ongoing compliance.</li><li>
Other duties as assigned.</li></ul> 

Qualifications 
What you will bring to this role?<ul><li>
Bachelor&rsquo;s degree in business, Human Resources, Hospitality Management, or a related field, or an equivalent combination of education and relevant professional experience.</li><li>
Minimum of 5 years of progressive experience in People &amp; Culture (Human Resources), compliance, labor relations, operations, and/or community or property management.</li><li>
Proven experience leading, developing, and advising teams, with strong written and verbal communication skills to effectively engage colleagues at all levels, senior leadership, and ownership stakeholders.</li><li>
Demonstrated knowledge of human resources practices, California labor laws, employment regulations, and labor relations.</li><li>
Experience utilizing HR and compliance‑related systems for recruitment, benefits administration, reporting, analysis, and presentations.</li><li>
Highly organized, responsible, and reliable, with exceptional attention to detail and confidentiality.</li><li>
Proficiency in Microsoft Office applications and other relevant business systems.</li><li>
Valid CA drivers&rsquo; license must be in good standing</li><li>
Strong interpersonal skills with the ability to work collaboratively in a team‑oriented environment.</li><li>
Demonstrated ability to remain calm, professional, and service‑focused while responding to colleague needs.</li><li>
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.</li><li>
Foster an inclusive environment where every individual feels valued and respected</li><li>
Create an environment where colleagues are empowered, supported and recognized</li></ul> 

Additional Information 
Visa Requirements: Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.
Starting hourly wage: Starting $100,000 annual salary plus benefits and bonus, offer wage based on experience
Employee Benefits:
 
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont &amp; Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Other benefits found in &quot;What's In It For You?&quot;
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Diversity &amp; Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</div>

People & Culture Manager

Public Storage

<div>Company Description 
Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.
We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
We're a member of the S&amp;P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.
Public Storage is the nation&rsquo;s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence. 
Job Description 
The Commercial Leasing Manager will oversee leasing operations within their territory, including identifying qualified prospects and securing tenants at or above plan; leading negotiations for new leases and renewal negotiations; managing tenant relationships and retention strategies; marketing and maintaining online listings across industry platforms; ensuring compliance with company policies, procedures, and applicable regulations; supporting coordination of tenant buildouts and lease-ready work efforts; and maintaining CRM data while preparing regular leasing activity reports.
KEY RESPONSIBILITIES
Leasing &amp; Negotiations<ul><li>
Experience in leasing multiple asset classes including office, retail and industrial flex.</li><li>
Secure qualified tenants for vacant units at or above budget expectations.</li><li>
Lead the end-to-end deal process &ndash; from proposal, RFPs and client presentations through negotiation and document review to lease signing.</li><li>
Execute strategic renewals to support optimal occupancy.</li><li>
Conduct property tours and screen prospective tenants.</li><li>
Identify new business opportunities.</li></ul>
Portfolio Support &amp; Operations<ul><li>
Collaborate with Operations/Property Management to maintain market-ready spaces and properties.</li><li>
Visit all vacant units no less than quarterly and all properties regularly.</li><li>
Manage third-party brokers as needed.</li></ul>
Market, Analytics &amp; Reporting<ul><li>
Lead marketing efforts across LoopNet, CoStar, Crexi, Commercial Caf&eacute;, PS website, craigslist, and social media.</li><li>
Maintain property competitive sets and asset plans.</li><li>
Stay on top of market statistics and trends.</li><li>
Support annual budget process with accurate market intel.</li><li>
Maintain CRM daily.</li><li>
Provide ongoing leasing activity reports.</li><li>
Work with Accounting to resolve tenant rent or collection issues.</li><li>
Support special projects as assigned.</li></ul> 

Qualifications 
<ul><li>
5+ years of commercial leasing experience.</li><li>
Strong communication and transactional skills.</li><li>
Attention to detail.</li><li>
Ability to excel in a fast-paced environment.</li><li>
Ability to work cross-functionally with Operations, Property Management, Accounting, and other departments.</li></ul> 

Additional Information 
Compensation
Base Pay Range: $105,000 to $130,000
Compensation may vary outside of this range depending on a number of factors, including a candidate&rsquo;s qualifications, skills, competencies and experience, and location. Base pay is one part of our total awards approach to compensation which is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses or incentives.
Workplace<ul><li>
One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.</li></ul>
Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.
**Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.** 
REF3829R</div>

Commercial Leasing Manager - West Coast

<div>Company Description 
Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.
We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
We're a member of the S&amp;P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.
Public Storage is the nation&rsquo;s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence. 
Job Description 
The Commercial Leasing Manager will oversee leasing operations within their territory, including identifying qualified prospects and securing tenants at or above plan; leading negotiations for new leases and renewal negotiations; managing tenant relationships and retention strategies; marketing and maintaining online listings across industry platforms; ensuring compliance with company policies, procedures, and applicable regulations; supporting coordination of tenant buildouts and lease-ready work efforts; and maintaining CRM data while preparing regular leasing activity reports.
KEY RESPONSIBILITIES
Leasing &amp; Negotiations<ul><li>
Experience in leasing multiple asset classes including office, retail and industrial flex.</li><li>
Secure qualified tenants for vacant units at or above budget expectations.</li><li>
Lead the end-to-end deal process &ndash; from proposal, RFPs and client presentations through negotiation and document review to lease signing.</li><li>
Execute strategic renewals to support optimal occupancy.</li><li>
Conduct property tours and screen prospective tenants.</li><li>
Identify new business opportunities.</li></ul>
Portfolio Support &amp; Operations<ul><li>
Collaborate with Operations/Property Management to maintain market-ready spaces and properties.</li><li>
Visit all vacant units no less than quarterly and all properties regularly.</li><li>
Manage third-party brokers as needed.</li></ul>
Market, Analytics &amp; Reporting<ul><li>
Lead marketing efforts across LoopNet, CoStar, Crexi, Commercial Caf&eacute;, PS website, craigslist, and social media.</li><li>
Maintain property competitive sets and asset plans.</li><li>
Stay on top of market statistics and trends.</li><li>
Support annual budget process with accurate market intel.</li><li>
Maintain CRM daily.</li><li>
Provide ongoing leasing activity reports.</li><li>
Work with Accounting to resolve tenant rent or collection issues.</li><li>
Support special projects as assigned.</li></ul> 

Qualifications 
<ul><li>
5+ years of commercial leasing experience.</li><li>
Strong communication and transactional skills.</li><li>
Attention to detail.</li><li>
Ability to excel in a fast-paced environment.</li><li>
Ability to work cross-functionally with Operations, Property Management, Accounting, and other departments.</li></ul> 

Additional Information 
Compensation
Base Pay Range: $95,000 - $112,000
Compensation may vary outside of this range depending on a number of factors, including a candidate&rsquo;s qualifications, skills, competencies and experience, and location. Base pay is one part of our total awards approach to compensation which is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses or incentives.
Workplace<ul><li>
One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.</li></ul>
Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.
**Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.** 
REF3829R</div>

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