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marketing coordinator

account manager

the LEGO Group

<p></p><div><p>Are you passionate and energized by creating an immediate impact to a growing commercial channel? The LEGO&reg; Group in Boston is looking for someone who would like to help us connect more children and adults to one of the world's most loved brands!
</p><p></p><p><b>Core Responsibilities
</b></p><ul><li><p>Strategic Promotional Planning - Primary ownership of promotional and off-shelf planning and execution (in-store and online) in partnership with Key Account Manager. Activities include promotional calendar maintenance, coordination with customer points of contact on all feature item information (including ad copy, samples and account system inputs), and signaling of inventory needs to support activations.
</p></li><li><p>Funding Management - Responsible for updating the internal budget file (trade promo management) to ensure accurate funds management and to optimize budget.
</p></li><li><p>POG Planning &amp; Execution - Accountable for sample &amp; tactical program coordination and management across the Grocery Sales team. Drive flawless POG execution through collaboration with Item Set-up, Sales Development, and Key Account Manager. Ongoing communication with KAM and external Category Manager to ensure timeline and distribution accuracies.
</p></li><li><p>KAM Responsibilities - Management of tactical menus and other special/unique programs. Ad hoc analysis, e.g., space and POG performance and productivity, tactical item performance, promo performance, etc.<br>
</p></li></ul><p><br>
<b>Do your part in our team succeeding
</b></p><p>Support a large retail account as a central member of the team and a vital contributor, ensuring business needs are met and flawless execution is delivered.
</p><p>Responsibilities include planning and delivering daily tasks across a broad range of functions, including reporting and analytics, listings support &amp; management, requests for samples, management of co-promotion assortment, and ad hoc requests.<br>
</p><p><br>
<b>Do you have what it takes?
</b></p><ul><li><p>Some Sales experience in consumer packaged goods
</p></li><li><p>Strong proficiency in Microsoft Business Suite, Excel excellence required
</p></li><li><p>Ability to work independently, collaboratively and cross-functionally
</p></li><li><p>Excellent problem-solving skills and ability to establish strong relationships internally and externally
</p></li><li><p>Limited domestic travel required
</p></li><li><p>Candidates must be able to demonstrate foundational account management skills and an analytical/insights-based approach
</p></li><li><p>Bachelor&rsquo;s degree in a business related field preferred or equivalent working experience<br>
</p></li></ul><p><br>
<b>Relocation
</b></p><p>There is no relocation budget for this role.<br>
</p><h2 class="jobSectionHeader"><br>
<b>Hybrid </b><b>working </b><b>model
</b></h2><p>Our workplace enables our LEGO colleagues to be and do their best at work. Introducing a flexible way of working is a great example of how we live up to our ambition. This 3 day in the office hybrid model will exemplify our People Promise by embracing the different life situations of our colleagues.
</p><p><b>Compensation
</b></p>The salary for this position has a range of $90,095.00 - $135,143.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.
<p></p><p>Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
</p><p></p><p><b>What&rsquo;s in it for you?
</b></p><p></p><p>Here are some of what to expect:
</p><p></p><p><b>Family </b><b>Care </b><b>Leave &ndash; </b>We offer enhanced paid leave options for those important times.
</p><p></p><p><b>Insurances &ndash; </b>All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
</p><p></p><p><b>Wellbeing </b>&ndash; We want you to be your best self, so you&rsquo;ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
</p><p></p><p><b>Colleague </b><b>Discount </b>&ndash; We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
</p><p></p><p><b>Bonus </b>&ndash; We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
</p><p></p><p><b>Your workplace &ndash; </b>When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
</p><p></p><p>We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
<br>
<br>
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.<br>
</p><p><br>
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to &ldquo;inspire and develop the builders of tomorrow.&rdquo;
<br>
<br>
The LEGO Group is fully committed to Children&rsquo;s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
</p><p></p><p>Thank you for sharing our global commitment to Children&rsquo;s Rights.
</p><p></p><p>We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
</p><p></p><p>Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.
</p><p></p><p>Just imagine building your dream career.
</p><p>Then make it real.
</p><p><b>Join the LEGO&reg; team today.</b></p></div><p></p>

Associate Key Account Manager

Evercommerce

<div><div><div><div><p>EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.</p></div><p></p><div><p><br>
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/</p></div></div><p></p><div><p><br>
We are seeking a <b>Manager of Account Management</b> to lead and inspire a team of 6 Account Managers focused on driving <b>expansion growth across our customer base</b>. This leader will coach, develop, and scale the team to achieve quota attainment, improve customer satisfaction, and deepen adoption of EverHealth solutions.</p></div><p></p><div><p><b><br>
Responsibilities:</b></p></div><div><ul><li><p>
Lead, mentor, and develop a high-performing Account Management team of 6-8 reps.</p></li></ul></div><div><ul><li><p>
Drive <b>expansion revenue</b> through upsell, cross-sell, and contract renewals.</p></li></ul></div><div><ul><li><p>
Establish clear performance expectations, pipeline management, and forecasting rigor.</p></li></ul></div><div><ul><li><p>
Partner with Marketing, Product, and Customer Success to identify growth opportunities.</p></li></ul></div><div><ul><li><p>
Implement <b>Sandler </b><b>methodology</b> and other proven sales frameworks to improve deal qualification and execution.</p></li></ul></div><div><ul><li><p>
Monitor customer health and proactively address churn risks.</p></li></ul></div><div><ul><li><p>
Provide regular coaching sessions, deal strategy reviews, and career development guidance.</p></li></ul></div><div><ul><li><p>
Analyze performance metrics to ensure targets are met or exceeded.</p></li></ul></div><div><ul><li><p>
Champion the voice of the customer internally to influence product roadmap and go-to-market strategy.</p></li></ul></div><p></p><div><p><b><br>
Skills and Experience </b><b>needed for success in this role</b><b>:</b></p></div><div><ul><li><p>
5+ years of sales/account management experience, with at least 2+ years in a <b>sales leadership or team lead role</b>.</p></li></ul></div></div><div><div><ul><li><p>
Proven track record of achieving and exceeding expansion/revenue targets.</p></li></ul></div><div><ul><li><p>
Experience leading in <b>SaaS, healthcare technology, or B2B software</b> preferred.</p></li></ul></div><div><ul><li><p>
Strong coaching, leadership, and talent development skills.</p></li></ul></div><div><ul><li><p>
Ability to thrive in a fast-paced, high-growth environment.</p></li></ul></div><div><ul><li><p>
Proficiency in Salesforce (SFDC) or similar CRM, plus pipeline and forecasting tools.</p></li></ul></div><div><ul><li><p>
Excellent communication, negotiation, and executive presence.</p></li></ul></div><p></p><div><p><b><br>
Where:</b> <b>Boston, MA</b></p><p>
This role is based in our <b>Woburn, MA office</b>, right at the intersection of <b>I-93 and I-95</b> &mdash; making commuting easy from Boston, the North Shore, Metro West, Southern NH and beyond. The office is designed with convenience and comfort in mind: <b>free onsite parking</b>, an <b>onsite gym</b>, a <b>cafeteria and kitchen</b>, and plenty of nearby amenities. Being just steps off the highway means you&rsquo;ll spend less time in traffic and more time doing work that matters. While this role is primarily in-office (3 days per week) to encourage collaboration and growth, we also support flexibility as needed.</p></div><p></p><div><p><b>
Benefits and Perks</b>
</p></div><div><ul><li><p>Flexibility to work where/how you want within your country of employment &ndash; in-office, remote, or hybrid</p></li></ul></div><div><ul><li><p>
Continued investment in your professional development</p></li></ul></div><div><ul><li><p>
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.</p></li></ul></div><div><ul><li><p>
401k with up to a 4% match and immediate vesting</p></li></ul></div><div><ul><li><p>
Flexible and generous (FTO) time-off</p></li></ul></div><div><ul><li><p>
Employee Stock Purchase Program</p></li></ul></div><p></p><div><p>
 <b>Compensation</b><b>:</b> The target base compensation for this position is $165,000 to $175,000 USD per year with a variable component included. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.</p></div></div><p></p><div><div><div><div><div><div><div><p>
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!</p></div></div></div></div></div></div></div></div>

EverHealth - Manager, Account Management (Boston, MA- Hybrid)

Microsoft

<div><div>Join the Retail and Consumer Goods Organization as a Strategic Account Executive who manages the development and application of a mature/dynamic customer plan based on proven methodologies to manage a sustainable, long-term business portfolio Collaborates across organization and partners in discussions to impact the broader ecosystem (e.g., passing legislation). Leverages close relationships with leaders (e.g., senior leaders, C-level executives) of the assigned account and the broader ecosystem to shape long-term strategic direction and influence business metrics. Expands strategic customer relationships to drive larger impact for the customer and spread into other areas of the organization. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plan to improve customer's overall experience. Owns the development of strategies that showcase the value added by Microsoft's innovative cloud offerings and ideas grounded on a deep understanding of industry trends and based on account needs and customer's expectations. Leverages internal network of industry experts to strengthen knowledge of the industry, competitors, and customer business priorities and leverages in-depth knowledge of Microsoft's offerings to share knowledge internally, influence customers' business capabilities, drive more competitive solutions, and enhance growth of the account team.</div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><div><div><b>
Account Management</b></div><div>
</div><div><ul><li>
Manages the development and application of a mature/dynamic multi-year customer account plan based on proven methodologies to manage a sustainable, long-term business portfolio. Leads strategies for the assigned account that yield high-volume sales and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts.</li></ul></div><div><ul><li>
Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers. Demonstrates a strong understanding of the customer's business model to articulate growth opportunities, leveraging industry expertise to shape ecosystem. Influences relevant (internal and external) stakeholders and resources to drive change on behalf of the customer and to enhance team capabilities, improve Microsoft offerings, and adapt Microsoft's messaging to the assigned account.</li></ul></div><div><ul><li>
Leads efforts with key internal and external partners and business including vertical industry partners with technical decision makers in developing, sharing, and promoting mutually beneficial, long-term, tailored account plans to grow sales and partner impact, leveraging deep relationships, influence, and industry expertise. Collaborates across organization and partners in discussions to impact the broader ecosystem (e.g., passing legislation).</li></ul></div><div><ul><li>
Proactively expands strategic network of key internal and external partners and decision makers, including vertical industry partners, to ensure execution of core tasks and account transactions and to provide a comprehensive account management experience.</li></ul></div><div><ul><li>
Orchestrates the execution of strategies for the assigned account to ensure engagements yield high-volume sales, drive plans to increase revenue potential, and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts. Leads and coordinates a diverse team (e.g., industry experts) on plan execution (e.g., prioritization, delegation) and drives accountability to execute and deliver on account plans and grow the account, leveraging industry expertise.</li></ul></div></div><div><div>
</div><div><b>
Competitive Knowledge</b></div><div><ul><li>
Leverages internal network of industry experts to strengthen knowledge of the industry (e.g., emerging trends), competitors (e.g., AWS, Salesforce) and customer business priorities (e.g., challenges, competitive landscape) and leverages in-depth knowledge of Microsoft's offerings (e.g., product landscape, solutions, strategy to address customer needs) to share knowledge internally, influence customers' business capabilities, drive more competitive solutions, and enhance growth of the account team.</li></ul></div></div><div><div>
</div><div><b>
Customer Engagement</b></div><div><ul><li>
Proactively develops a strong, comprehensive understanding of customer's business needs, priorities, strategies, and industry insights. Anticipates customer's needs to deliver new insights on their business strategy, and educate customers on ways to address them jointly. Shows long-term differentiated value for the customer, leveraging industry expertise and guides internal colleagues on ways to develop deeper customer knowledge. Delivers solutions into overall long-term business strategy.</li></ul></div><div><ul><li>
Proactively elevates stakeholder relationships and uses Microsoft sales strategies through multiple levels of the customer's organization to secure buy-in and execution. Expands strategic customer relationships to drive larger impact for the customer and spread into other areas of the organization.</li></ul></div></div><div><div>
</div><div><b>
Sales Excellence</b></div><div><ul><li>
Orchestrates high-impact solutions that enable digital transformation for assigned accounts and drive outcomes that create business value for customers. Owns the development of strategies that showcase the value added by Microsoft's innovative cloud offerings and ideas grounded on a deep understanding of industry trends and based on account needs and customer's expectations. Brings greater ecosystem together with the customer to discuss how to enrich customer's value to their customers.</li></ul></div><div><ul><li>
Orchestrates the creation of long-term strategies aimed at building a level of loyalty that would be hard for competitors to overcome. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plan to improve customer's overall experience. Builds trust and loyalty with the customer by providing up-to-date insights, challenging the customer when necessary, and introducing innovative ideas relevant to the customer's business strategy. Enables customers to provide feedback directly to executives to help transform account space by establishing open communication channels for feedback, providing executive sponsorship, and providing direction to others to ensure customer feedback is addressed through One Microsoft approach.</li></ul></div><div><ul><li>
Leverages understanding of customer business and engages Microsoft decision makers to drive customer's strategy, goals, and optimization. Engages and influences decision makers of the account (e.g., senior leaders, executives) to position Microsoft to increase customer's budget allocated to Microsoft, and tailor solutions that satisfy customers' Key Performance Indicators (KPIs).</li></ul></div><div><ul><li>
Earns and maintains status as a trusted advisor to C-level business decision makers of the assigned account by bringing innovative ideas and leveraging industry expertise. Mobilizes and mentors the account management team and relevant internal stakeholders with deep industry expertise to build deep partnerships with decision makers of the assigned account. Leverages best-in-class sales and communication strategies and tools to meet business needs and identify new opportunities. Builds new relationships to create new opportunities and expand relationships within the customer.</li></ul></div><div><ul><li>
Creates and qualifies new opportunities by identifying strategic opportunities (e.g., large, long-term) within accounts and guiding the customer on how to best identify new opportunities, leveraging deep customer and industry relationships and consultative selling skills. Drives new business opportunities across the team by creating a partner ecosystem, and empowers team members to find new opportunities by acting as a role model and by setting a clear vision and energy for the team to drive towards.</li></ul></div><div><ul><li>
Uses business cases to develop and present compelling value proposition presentations and specialized business plans for customers that showcase Microsoft's products and solutions to connect decision makers in the account to the broader Microsoft solutions, provide thought leadership to guide others on tailoring presentations, and generate new opportunities.</li></ul></div></div><div><div>
</div><div><b>
Strategic Thinking</b></div><div><ul><li>
Articulates Microsoft's and partners' point of view and creates deep connections with decision makers throughout multiple levels of the customers' organization to drive purchase decisions and increase interaction and participation, leveraging relevant tools and resources (e.g., LinkedIn). Leverages relationships to address complex political blockers and drive execution for the customer.</li></ul></div><div><ul><li>
Leverages unique, strategic, industry-focused business insights and opportunities to create long-term, competitive advantage for the customer.</li></ul></div><div><ul><li>
Engages in strategic discussions by articulating ideas to evolve and facilitate evolution of customer business model, using Microsoft capabilities to solve customer's complex business problems. Drives strategic initiatives to promote a more holistic digital approach between Microsoft and the customer.</li><li>
Other: Embody our culture and values</li></ul></div></div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><b>
Required Qualifications</b></div><br>
<div></div><ul><li>
Bachelor's Degree AND 10+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 9+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR 13+ years experience in working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience.</li><li>
6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives.</li><li>
8+ years experience closing large, complex agreements/deals.</li></ul><div>
</div><div><b>
Preferred Qualifications</b></div><div><div>
</div><ul><li>
Bachelor's Degree AND 13+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 11+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience.</li><li>
8 + years of enterprise technology sales experience with a focus in retail</li></ul><div></div><div><div><b><br>
Other Requirements</b></div><ul><li>
Microsoft is unable to sponsor a work visa for this role due to the nature of the role&rsquo;s job duties.</li></ul><div></div><div><br>
Strategic Account Management IC5 - The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $170,300 - $239,800 per year.</div></div></div><div></div><div><br>
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay</div><div></div><div><br>
Microsoft will accept applications for the role until October 21, 2025.</div><div></div><div><br>
#MCAPS</div>
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div>

Strategic Account Executive

athenahealth

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
<br><br>
<b>The Opportunity:</b><br>
The Customer Success Organization is focused on helping athena’s customers derive the full value of their athena products and services. We build and manage effective relationships with practice owners, executives, providers, billers and other customer stakeholders, communicating the value of our services in the context of customers’ business goals with the goal of retaining and growing our customers. We identify risks to customer satisfaction proactively and collaborate across the entire athena organization and ecosystem to tenaciously pursue solutions and advocate for our customers. The Customer Success Manager is charged with ensuring that both the customer and athena performs all the duties and responsibilities under each party’s purview in athena’s unique co-sourcing model.
<br><br>
<b>Position Summary:</b><br>
As a Customer Success Manager (CSM) you will be responsible for ensuring the complete post-sale success and satisfaction of your assigned book of athenahealth customers. You will have ultimate responsibility for customer satisfaction, optimization, revenue retention, and growth within your assigned book of accounts.
<br><br>
<b>Responsibilities may include, but are not limited to:</b><br>
Proactively coach, advise and enable customers to achieve optimal performance on the athena platform
<br><br>
Create a shared, proactive success plan and strategy for each customer that aligns with their business goals and individual needs
<br><br>
Coordinate appropriate internal domain experts to assist customers in getting the most from their investment in athena, including training, consulting, product, and support teams
<br><br>
Effectively network and build trusting relationships with customer operational leadership including conducting a regular cadence of performance reviews
<br><br>
Build and cultivate strong C-level and decision-maker relationships to ensure alignment with organizational goals and shared initiatives for improvement
<br><br>
Use and monitor specialty-specific network benchmarks and insights to identify opportunities for improvement and recommend appropriate configuration and workflow best practices
<br><br>
Maintain regular call and communication cadences with assigned customer(s) to ensure progress to goals and responsiveness to client needs, projects, plans, questions and requests
<br><br>
Maintain a comprehensive understanding of shifting business challenges faced by customers and common objectives and appropriately map those to the value proposition of their purchased athenahealth functionality to address their needs
<br><br>
Ensure ongoing adoption of a customer’s existing athenahealth products and readiness for new features and enhancements as part of athena ’ s release schedule
<br><br>
Raise opportunities for growth to the account’s Account Executive
<br><br>
Maintain an understanding of and ability to discuss changes in the healthcare industry and marketplace
<br><br>
Provide transparency into the product roadmap, identifying and facilitating opportunities for customers to improve their efficiency or effectiveness by leveraging new or planned enhancement, and to participate in shaping the future of our platform to better meet their needs
<br><br>
Partner with customer leadership to ensure overall success of all customer selected quality and VBC programs
<br><br>
Drive outstanding customer experiences through speedy issue resolution and a pervasive customer obsession mentality
<br><br>
Curate positive experiences as your assigned customers interact with the various functions and departments within athena, acting as the customer’s advocate and champion
<br><br>
Deliver extremely high responsiveness and conscientious follow-through on client needs and requests
<br><br>
Assess and prioritize issues that may lead to customer dissatisfaction, leveraging your own expertise as well as internal experts to mitigation issues
<br><br>
Proactively anticipate and identify risks, opportunities, and impact on customer satisfaction and retention and initiate appropriate mitigations .
<br><br>
Connect customers to available athenahealth resources including customer support, training, advisory services, product leadership, and the customer community
<br><br>
Apply project management and cross-departmental influence working with the customer and athena teams to track progress and drive resolution for escalated customer issues, coordinating internal and external teams as necessary and documenting appropriately
<br><br>
<b>Desired Qualifications :</b><br>
Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, or another closely related field.
<br><br>
5–7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in sales, client services, operations, or other strategic support functions.
<br><br>
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
<br><br>
Direct experience or familiarity with revenue cycle management at a healthcare-related practice or company a strong plus
<br><br>
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women’s health, community health, orthopedics, or behavioral health a strong plus
<br><br>
<b>Behaviors & Abilities Required:</b><br>
Stellar customer relationship skills and high emotional intelligence
<br><br>
Self-driven and results-oriented with a positive and constructive outlook
<br><br>
Ability to successfully negotiate difficult conversations
<br><br>
Strong customer service mindset
<br><br>
Ability to efficiently manage and prioritize work across multiple accounts
<br><br>
Ability to take initiative with little to no direction
<br><br>
Proactive and high energy work style
<br><br>
Conflict resolution skills
<br><br>
Empathic communicator with a consultative approach, able to see things from other person's point of view
<br><br>
Very strong problem-solving ability and ownership, regardless of subject matter
<br><br>
Ability to travel as needed, typically 20% or less
<br><br>
Ability to work independently as well as part of an extended, cross-functional team
<br><br>
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
<br><br>
<b>California:</b> https://www.athenahealth.com/salary-range/ca-nontech-manager
<br><br>
<b>Colorado:</b> https://www.athenahealth.com/salary-range/co-nontech-manager
<br><br>
<b>Hawaii:</b> https://www.athenahealth.com/salary-range/hi-nontech-manager
<br><br>
<b>New Jersey:</b> https://www.athenahealth.com/salary-range/nj-nontech-manager
<br><br>
<b>New York:</b> https://www.athenahealth.com/salary-range/ny-nontech-manager
<br><br>
<b>Washington:</b> https://www.athenahealth.com/salary-range/wa-nontech-manager
<br><br>
About athenahealth
<br><br>
<b>Our vision:</b> In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
<br><br>
<b>Our company culture:</b> Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
<br><br>
<b>Our DEI commitment:</b> Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
<br><br>
<b>What we can do for you:</b><br>
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
<br><br>
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
<br><br>
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
<br><br>
<b>Learn more about our culture and benefits here:</b> athenahealth.com/careers
<br>https://www.athenahealth.com/careers/equal-opportunity

Customer Success Senior Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
<br><br>
<b>The Opportunity:</b><br>
The Customer Success Organization is focused on helping athena’s customers derive the full value of their athena products and services. We build and manage effective relationships with practice owners, executives, providers, billers and other customer stakeholders, communicating the value of our services in the context of customers’ business goals with the goal of retaining and growing our customers. We identify risks to customer satisfaction proactively and collaborate across the entire athena organization and ecosystem to tenaciously pursue solutions and advocate for our customers. The Customer Success Manager is charged with ensuring that both the customer and athena performs all the duties and responsibilities under each party’s purview in athena’s unique co-sourcing model.
<br><br>
<b>Position Summary:</b><br>
As a Customer Success Manager (CSM) you will be responsible for ensuring the complete post-sale success and satisfaction of your assigned book of athenahealth customers. You will have ultimate responsibility for customer satisfaction, optimization, revenue retention, and growth within your assigned book of accounts.
<br><br>
<b>Responsibilities may include, but are not limited to:</b><br>
Proactively coach, advise and enable customers to achieve optimal performance on the athena platform
<br><br>
Create a shared, proactive success plan and strategy for each customer that aligns with their business goals and individual needs
<br><br>
Coordinate appropriate internal domain experts to assist customers in getting the most from their investment in athena, including training, consulting, product, and support teams
<br><br>
Effectively network and build trusting relationships with customer operational leadership including conducting a regular cadence of performance reviews
<br><br>
Build and cultivate strong C-level and decision-maker relationships to ensure alignment with organizational goals and shared initiatives for improvement
<br><br>
Use and monitor specialty-specific network benchmarks and insights to identify opportunities for improvement and recommend appropriate configuration and workflow best practices
<br><br>
Maintain regular call and communication cadences with assigned customer(s) to ensure progress to goals and responsiveness to client needs, projects, plans, questions and requests
<br><br>
Maintain a comprehensive understanding of shifting business challenges faced by customers and common objectives and appropriately map those to the value proposition of their purchased athenahealth functionality to address their needs
<br><br>
Ensure ongoing adoption of a customer’s existing athenahealth products and readiness for new features and enhancements as part of athena ’ s release schedule
<br><br>
Raise opportunities for growth to the account’s Account Executive
<br><br>
Maintain an understanding of and ability to discuss changes in the healthcare industry and marketplace
<br><br>
Provide transparency into the product roadmap, identifying and facilitating opportunities for customers to improve their efficiency or effectiveness by leveraging new or planned enhancement, and to participate in shaping the future of our platform to better meet their needs
<br><br>
Partner with customer leadership to ensure overall success of all customer selected quality and VBC programs
<br><br>
Drive outstanding customer experiences through speedy issue resolution and a pervasive customer obsession mentality
<br><br>
Curate positive experiences as your assigned customers interact with the various functions and departments within athena, acting as the customer’s advocate and champion
<br><br>
Deliver extremely high responsiveness and conscientious follow-through on client needs and requests
<br><br>
Assess and prioritize issues that may lead to customer dissatisfaction, leveraging your own expertise as well as internal experts to mitigation issues
<br><br>
Proactively anticipate and identify risks, opportunities, and impact on customer satisfaction and retention and initiate appropriate mitigations .
<br><br>
Connect customers to available athenahealth resources including customer support, training, advisory services, product leadership, and the customer community
<br><br>
Apply project management and cross-departmental influence working with the customer and athena teams to track progress and drive resolution for escalated customer issues, coordinating internal and external teams as necessary and documenting appropriately
<br><br>
<b>Desired Qualifications :</b><br>
Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, or another closely related field.
<br><br>
5–7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in sales, client services, operations, or other strategic support functions.
<br><br>
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
<br><br>
Direct experience or familiarity with revenue cycle management at a healthcare-related practice or company a strong plus
<br><br>
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women’s health, community health, orthopedics, or behavioral health a strong plus
<br><br>
<b>Behaviors & Abilities Required:</b><br>
Stellar customer relationship skills and high emotional intelligence
<br><br>
Self-driven and results-oriented with a positive and constructive outlook
<br><br>
Ability to successfully negotiate difficult conversations
<br><br>
Strong customer service mindset
<br><br>
Ability to efficiently manage and prioritize work across multiple accounts
<br><br>
Ability to take initiative with little to no direction
<br><br>
Proactive and high energy work style
<br><br>
Conflict resolution skills
<br><br>
Empathic communicator with a consultative approach, able to see things from other person's point of view
<br><br>
Very strong problem-solving ability and ownership, regardless of subject matter
<br><br>
Ability to travel as needed, typically 20% or less
<br><br>
Ability to work independently as well as part of an extended, cross-functional team
<br><br>
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
<br><br>
<b>California:</b> https://www.athenahealth.com/salary-range/ca-nontech-manager
<br><b>Colorado:</b> https://www.athenahealth.com/salary-range/co-nontech-manager
<br><b>Hawaii:</b> https://www.athenahealth.com/salary-range/hi-nontech-manager
<br><b>New Jersey:</b> https://www.athenahealth.com/salary-range/nj-nontech-manager
<br><b>New York:</b> https://www.athenahealth.com/salary-range/ny-nontech-manager
<br><b>Washington:</b> https://www.athenahealth.com/salary-range/wa-nontech-manager
<br><br>
About athenahealth
<br><br>
<b>Our vision:</b> In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
<br><br>
<b>Our company culture:</b> Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
<br><br>
<b>Our DEI commitment:</b> Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
<br><br>
<b>What we can do for you:</b><br>
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
<br><br>
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
<br><br>
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
<br><br>
<b>Learn more about our culture and benefits here:</b> athenahealth.com/careers
<br>https://www.athenahealth.com/careers/equal-opportunity

Customer Success Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
<br><br>
<b>The Opportunity:</b><br>
The Customer Success Organization is focused on helping athena’s customers derive the full value of their athena products and services. We build and manage effective relationships with practice owners, executives, providers, billers and other customer stakeholders, communicating the value of our services in the context of customers’ business goals with the goal of retaining and growing our customers. We identify risks to customer satisfaction proactively and collaborate across the entire athena organization and ecosystem to tenaciously pursue solutions and advocate for our customers. The Customer Success Manager is charged with ensuring that both the customer and athena performs all the duties and responsibilities under each party’s purview in athena’s unique co-sourcing model.
<br><br>
<b>Position Summary:</b><br>
As a Customer Success Manager (CSM) you will be responsible for ensuring the complete post-sale success and satisfaction of your assigned book of athenahealth customers. You will have ultimate responsibility for customer satisfaction, optimization, revenue retention, and growth within your assigned book of accounts.
<br><br>
<b>Responsibilities may include, but are not limited to:</b><br>
Proactively coach, advise and enable customers to achieve optimal performance on the athena platform
<br><br>
Create a shared, proactive success plan and strategy for each customer that aligns with their business goals and individual needs
<br><br>
Coordinate appropriate internal domain experts to assist customers in getting the most from their investment in athena, including training, consulting, product, and support teams
<br><br>
Effectively network and build trusting relationships with customer operational leadership including conducting a regular cadence of performance reviews
<br><br>
Build and cultivate strong C-level and decision-maker relationships to ensure alignment with organizational goals and shared initiatives for improvement
<br><br>
Use and monitor specialty-specific network benchmarks and insights to identify opportunities for improvement and recommend appropriate configuration and workflow best practices
<br><br>
Maintain regular call and communication cadences with assigned customer(s) to ensure progress to goals and responsiveness to client needs, projects, plans, questions and requests
<br><br>
Maintain a comprehensive understanding of shifting business challenges faced by customers and common objectives and appropriately map those to the value proposition of their purchased athenahealth functionality to address their needs
<br><br>
Ensure ongoing adoption of a customer’s existing athenahealth products and readiness for new features and enhancements as part of athena’s release schedule
<br><br>
Raise opportunities for growth to the account’s Account Executive
<br><br>
Maintain an understanding of and ability to discuss changes in the healthcare industry and marketplace
<br><br>
Provide transparency into the product roadmap, identifying and facilitating opportunities for customers to improve their efficiency or effectiveness by leveraging new or planned enhancement, and to participate in shaping the future of our platform to better meet their needs
<br><br>
Partner with customer leadership to ensure overall success of all customer selected quality and VBC programs
<br><br>
Drive outstanding customer experiences through speedy issue resolution and a pervasive customer obsession mentality
<br><br>
Curate positive experiences as your assigned customers interact with the various functions and departments within athena, acting as the customer’s advocate and champion
<br><br>
Deliver extremely high responsiveness and conscientious follow-through on client needs and requests
<br><br>
Assess and prioritize issues that may lead to customer dissatisfaction, leveraging your own expertise as well as internal experts to mitigation issues
<br><br>
Proactively anticipate and identify risks, opportunities, and impact on customer satisfaction and retention and initiate appropriate mitigations .
<br><br>
Connect customers to available athenahealth resources including customer support, training, advisory services, product leadership, and the customer community
<br><br>
Apply project management and cross-departmental influence working with the customer and athena teams to track progress and drive resolution for escalated customer issues, coordinating internal and external teams as necessary and documenting appropriately
<br><br>
<b>Desired Qualifications :</b><br>
Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, or another closely related field.
<br><br>
3 – 5 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in sales, client services, operations, or other strategic support functions.
<br><br>
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
<br><br>
Direct experience or familiarity with revenue cycle management at a healthcare-related practice or company a strong plus
<br><br>
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women’s health, community health, orthopedics, or behavioral health a strong plus
<br><br>
<b>Behaviors & Abilities Required:</b><br>
Stellar customer relationship skills and high emotional intelligence
<br><br>
Self-driven and results-oriented with a positive and constructive outlook
<br><br>
Ability to successfully negotiate difficult conversations
<br><br>
Strong customer service mindset
<br><br>
Ability to efficiently manage and prioritize work across multiple accounts
<br><br>
Ability to take initiative with little to no direction
<br><br>
Proactive and high energy work style
<br><br>
Conflict resolution skills
<br><br>
Empathic communicator with a consultative approach, able to see things from other person's point of view
<br><br>
Very strong problem-solving ability and ownership, regardless of subject matter
<br><br>
Ability to travel as needed, typically 20% or less
<br><br>
Ability to work independently as well as part of an extended, cross-functional team
<br><br>
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
<br><br>
<b>California:</b> https://www.athenahealth.com/salary-range/ca-nontech-sr-associate
<br><b>Colorado:</b> https://www.athenahealth.com/salary-range/co-nontech-sr-associate
<br><b>Hawaii:</b> https://www.athenahealth.com/salary-range/hi-nontech-sr-associate
<br><b>New Jersey:</b> https://www.athenahealth.com/salary-range/nj-nontech-sr-associate
<br><b>New York:</b> https://www.athenahealth.com/salary-range/ny-nontech-sr-associate
<br><b>Washington:</b> https://www.athenahealth.com/salary-range/wa-nontech-sr-associate
<br><br>
About athenahealth
<br><br>
<b>Our vision:</b> In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
<br><br>
<b>Our company culture:</b> Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
<br><br>
<b>Our DEI commitment:</b> Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
<br><br>
<b>What we can do for you:</b><br>
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
<br><br>
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
<br><br>
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
<br><br>
<b>Learn more about our culture and benefits here:</b> athenahealth.com/careers
<br>https://www.athenahealth.com/careers/equal-opportunity

Customer Success Senior Associate

Merge

<div><div><p><b>Merge Storytelling and Technology</b></p>
<p>
We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers.</p>
<p><b>
Promote Health, Wellness &amp; Happiness</b></p>
<p>
We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.</p>
<p><b>
Emerge to the Top of Your Career</b></p>
<p>
At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.</p></div><p><b>
As our Account Director, Client Services, you will...</b></p>
<p>
Sit at the intersection of omni-channel marketing, data, and project management for one or more of our marquee Life Sciences accounts. Your role will be to understand your clients' business objectives and formulate strategies and tactics to bring those goals to life. Your role will also include identifying, leading, and inspiring the right cross-functional talent in order to produce the desired outcomes. Life Sciences experience and insights will be critical in formulating digital solutions. You will also play a role in creating client roadmaps for long-term growth and relationship continuity.</p>
<p><b>
Be Accountable and Responsible</b></p>
<ul>
<li>Establish credibility with a variety of client stakeholder groups from Marketing, Analytics, IT, and Commercial/Sales orgs within your client organizations</li>
<li>Formulate omni-channel strategies based on client goals across strategy, digital transformation, experience, creative, and front-end/back-end development</li>
<li>Understand how technical platforms and solutions (i.e. Google and Adobe Analytics, SFMC/Marketo, Google Marketing Platforms) can enable client business goals, and be prepared to conduct due diligence on third-party technologies in partnership with Technology and Experience leadership</li>
<li>Demonstrate ability to manage multiple pieces of business and projects simultaneously in a fast-paced environment</li>
<li>Ability to evaluate contemporary marketing and customer experience programs across brands and channels</li>
<li>Grow and diversify client relationships by identifying additional business needs, from brand to communication with a focus on data-driven marketing, experience design, and innovation</li>
<li>Understand digital marketing trends, and bring innovative ideas and solutions to both MERGE teams and clients</li>
<li>Understand Life Sciences headwinds, tailwinds, and market forces, and help clients anticipate changes in their category and the market at large</li>
<li>Recalibrate marketing strategy based on data-driven and industry insights</li>
</ul>
<p><b>Key Responsibilities:</b></p>
<p><b>
Client Services/Business Development/Thought Leadership/Project Management:</b></p>
<ul>
<li>Collaborate and lead internal <b>and</b> external cross-functional teams to drive client projects forward</li>
<li>Proactive communication hub, alerting key stakeholders about interdependencies and implications in omnichannel campaign execution</li>
<li>Become a go-to resource where our client and client partners seek our thought leadership and through that rapport guarantee a greater involvement across all marketing and branding endeavors</li>
<li>Effectively communicate complex data insights to both technical and non-technical stakeholders</li>
</ul>
<p><b>Data and Analytics Stewardship:</b></p>
<ul>
<li>Take ownership of your client's data analytics infrastructure to guide their data strategy/BI Roadmaps</li>
<li>Own and maintain a primary data lake for the client, sourcing new data and maintaining legacy data schemas across a variety of Media and Performance data inputs.</li>
<li><ul><li>Google and Adobe Analytics</li>
<li>Display/Email/Search/Social media platform performance data streams</li>
</ul></li><li>Interface directly with client as an internal stakeholder to understand their data needs and provide them the right outputs to drive their business decisions</li>
<li>Ongoing data quality control and proactive data cleansing guidance</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>10+ years of experience in an advertising agency, marketing services, or consulting experience.</li>
<li>Bachelor's Degree or equivalent work experience</li>
<li>Life Science Industry experience a plus</li>
<li>Deep understanding of digital strategy and execution across channels</li>
<li>Experience in developing multi-touch, targeted customer journeys - Marketo and CDP experience a plus</li>
<li>Advanced client management and relationship skills, especially as it relates to expanding business within existing clients</li>
<li>Strong proficiency in data analytics/business intelligence/data visualization - SQL experience a plus</li>
<li><ul><li>Familiarity with data visualization tools (e.g., Domo, Tableau, Qlik, Looker)</li>
</ul></li><li>Excellent communication and collaboration skills</li>
<li>Strong working knowledge of contemporary marketing and customer experience initiatives</li>
<li>Emphasis on building relationships across client departments, from marketing to commercial, to IS, and procurement</li>
<li>Commitment to the client, attention to detail, and strong problem-solving ability&ndash;energized by growing a client business</li></ul><br>
<p></p>
<p>
#LI-JK1</p>
<p>
#LI-HYBRID</p>
<p>
At MERGE, we're committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.</p>
<p>
MERGE believes in transparency and equity. In accordance with state regulations, we're proud to include salary ranges in our job postings to ensure fair compensation practices.</p>
<p>
The salary range for this role is <b>$98,000-$118,000</b>, based on the individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.</p>
<p>
MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life &amp; Disability Insurance, Flexible Time off &amp; Holidays plus many other benefits and rewards.</p>
<p>
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.</p><div><p><b>
And here's how we live our values at MERGE</b></p>
<ul>
<li><b>Ability. </b>Mastering our craft</li>
<li><b>Agility.</b> Delivering with a growth mindset</li>
<li><b>Humility. </b>Collaborating for shared success</li>
</ul>
<p><b>MERGE is proud to be an Equal Opportunity Employer</b></p>
<p>
MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!</p></div></div>

Account Director

Explore 100+ Account manager in Boston this October. Find roles across top companies and apply now to boost your career.