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act housing specialist

HILLCREST CHILDREN CENTER

<div><p>The Housing Specialist is an integral member of the Assertive Community Treatment (ACT) team, responsible for assisting individuals with serious mental illness in obtaining and maintaining safe, affordable, and stable housing in the community. This role emphasizes direct service, collaboration with landlords and housing providers, and integration of housing supports into individualized treatment plans. The Housing Specialist promotes recovery and independence through evidence-based supportive housing practices, ensuring that housing needs are addressed as part of the comprehensive ACT model.</p>
<p><b>Responsibilities:</b></p>
<ul><li>Assist clients in identifying, applying for, and securing permanent, independent housing aligned with client preferences.</li>
<li>Provide ongoing support to maintain housing, including landlord mediation, lease education, budgeting, and tenancy skill development.</li>
<li>Educate clients about their rights and responsibilities as tenants.</li>
<li>Support transitions between housing placements and prevent homelessness through proactive intervention.</li>
<li>Collaborate with ACT team members to ensure housing stability is integrated into recovery planning.</li>
<li>Participate in daily team meetings and treatment planning sessions to coordinate housing-related interventions with clinical and rehabilitative services.</li>
<li>Serve as a consultant to the team regarding housing issues, landlord engagement, and community housing resources.</li>
<li>Establish and maintain strong working relationships with local landlords, property managers, housing authorities, shelters, and supportive housing providers.</li>
<li>Identify community housing resources, rental assistance programs, and subsidies available to clients.</li>
<li>Advocate for clients with community agencies to expand housing opportunities for individuals with behavioral health challenges.</li>
<li>Maintain timely and accurate documentation of housing services within the electronic health record (EHR).</li>
<li>Track housing stability outcomes and contribute to fidelity monitoring, quality improvement, and reporting requirements.</li>
<li>Ensure compliance with DBH, Medicaid, and other regulatory standards regarding housing supports.</li>
<li>Provide individual and group training to clients in areas such as budgeting, home maintenance, communication with landlords, and navigating rental systems.</li>
<li>Deliver psychoeducation to clients and families about the role of stable housing in recovery.</li>
</ul>
<p><b>Qualifications</b></p>
<ul><li>Bachelor&rsquo;s degree in social work, psychology, rehabilitation counseling, or related field preferred; equivalent combination of education and relevant experience will be considered.</li>
<li>Two (2) years of experience in housing case management, property management, supportive housing services, or related behavioral health settings.</li>
<li>Knowledge of evidence-based supportive housing models and familiarity with local housing resources, landlord/tenant laws, and rental assistance programs.</li>
<li>Experience working with individuals with serious mental illness, co-occurring disorders, and complex social needs.</li>
<li>Valid driver&rsquo;s license and reliable transportation for community-based services</li>
<li>Strong communication, advocacy, and problem-solving skills.</li>
<li>Proficiency in EHR documentation and Microsoft Office/Google Workspace.</li>
</ul>
<p><b>Benefits:</b></p>
<ul><li>Affordable Medical, Dental, and Vision insurance.</li>
<li>401K Retirement Plan and Life Insurance.</li>
<li>Paid Time Off (PTO), Sick Leave, and Paid Company Holidays.</li>
<li>Opportunities for leadership training and professional development.</li>
<li>Employee Assistance Programs (EAP) to support your professional and personal well-being.</li>
</ul>
<p><b>Salary Range:</b></p>
<p>$25 - $28 per hour</p></div>

ACT Housing Specialist

Voyage Health

<div><p><b>Position Details</b></p><p></p><p><b><br>
Specialty:</b> RN Emergency Room</p><p><b>
Location:</b> Washington, Iowa</p><p><b>
Employment Type:</b> Travel/Contract</p><p><b>
Pay:</b> $2078 - $2188 per week</p><p><b>
Shift:</b> Nights</p><p><b>
Start Date:</b> ASAP</p><p><b>
Contract Length:</b> 13-week</p><p></p><p><b><br>
Position:</b> RN Emergency Room (Travel/Contract)</p><p></p><p><br>
We're hiring experienced RN Emergency Room for a 13-week contract in Washington, Iowa &mdash; earn up to ($2078 - $2188 per week) while providing essential care at a leading facility. Most candidates will need to have at least 2 years of recent experience in the specialty.</p><p></p><p><br>
Looking to level up your career and boost your income? At Voyage Healthcare, we help connect nurses, therapists, and allied health pros with high-paying travel jobs at top-rated facilities across the U.S. With thousands of openings nationwide, you can earn up to $3,500+ per week (depending on your specialty, location, housing, and benefits)&mdash;all while making a real impact on the communities that need you most. Let your next adventure start with us!</p><p></p><p><b><br>
Apply &amp; Call us today at 800-798-6035</b> for details on this opportunity.</p>
#Workwolf</div>

Travel RN Emergency Room

Katten

<div><div><div><div><div>Requisition ID:
</div><div><b>7379</b></div>
</div>
</div></div><div><p>Katten is a full-service law firm with approximately 650 attorneys in locations across the United States and in London and Shanghai. Clients seeking sophisticated, high-value legal services turn to Katten for counsel locally, nationally and internationally. The firm&rsquo;s core areas of practice include corporate, financial markets and funds, restructuring, intellectual property, litigation, real estate, structured finance and securitization, transactional tax planning, private credit and private wealth. Katten represents public and private companies in numerous industries, as well as a number of government and nonprofit organizations and individuals.</p><p><b>
Technology Learning Specialist</b></p><p>
Under the general direction of the IT Training Manager and according to established Firm policies and procedures, is responsible for all aspects of the Firm's training program relative to desktop applications, its structure, and design. Conduct training of new employees and current staff on all levels. Maintains professionalism and strict confidentiality in all client and Firm matters.</p><p>
The Technology Learning Specialist position can be located in the Chicago, New York, Washington DC, Dallas, Charlotte, or Los Angeles office. Katten offers a hybrid work model, allowing the flexibility to work both on-site and remotely on a regular basis (KattenFlex).</p><p><b>
Essential Duties and Responsibilities include, but may not be limited to, the following</b>. Other duties may be requested and/or assigned. Essential functions are primary job duties that an individual must be able to perform successfully with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li><p>
Conduct new-hire training to include firm core applications and in some cases telephone systems, in a classroom environment, one-on-one training or remote (distance learning) training.</p></li><li><p>
Coordinate with office administrators, human resources staff, other administrative departments as needed, and practice group leaders to determine users' training needs. Assist in the development of training courses to meet those needs.</p></li><li><p>
Apply instructional design principles to develop effective learning objectives, course outlines, practice exercises, assessments, and supporting materials for instructor-led, virtual, blended, and self-paced training.</p></li><li><p>
Coordinate and conduct training sessions for existing employees during conversions and major upgrades. Ensure firm-wide consistency in training curriculum.</p></li><li><p>
Document training procedures, create training manuals, quick reference cards, etc., and keep all documentation up to date. Able to assist in creation of in-house e-learning content. Design, develop, and maintain in-house e-learning content, including screen recordings, tutorials, short instructional videos, simulations, and other digital learning resources.</p></li><li><p>
Develop technology training videos and e-learning assets using Camtasia or similar tools, including scripting, screen recording, editing, captioning, quality review, and publishing content for use in the firm&rsquo;s LMS or other approved training platforms.</p></li><li><p>
Coordinate with Help Desk and other IT staff to create and maintain application reference materials on the firm's DMS and intranet.</p></li><li><p>
Assist and coordinate training for other offices.</p></li><li><p>
Conduct video conference training sessions for other offices when required.</p></li><li><p>
Conduct firm offered training sessions placed on the LMS calendar. Assist in management of the LMS.</p></li><li><p>
Participate in special projects, as required.</p></li><li><p>
Evaluate publicly available training materials for possible use by the firm.</p></li><li><p>
Learn all new and upgraded software/hardware and assist in developing technical documentation and teaching aids such as training user guides, quick reference cards, demonstration models, multimedia visual aids, computer tutorials, and reference works.</p></li></ul><p><b>
Knowledge, Skills and Abilities</b></p><ul><li><p>
Associate's degree or equivalent and two or more years technical training experience specifically in developing, implementing, and conducting applications training pertaining to a large practice law firm; or equivalent combination of education and experience.</p></li><li><p>
Must be quality and results oriented with excellent writing skills and substantial experience in writing technical documentation (e.g., training manuals, quick reference guides, etc.). Strong conceptual understanding of desktop applications and MOS Certificate preferred.</p></li><li><p>
Computer proficient with advanced technical and working knowledge of all Microsoft Office Suite applications (including templates, macros, styles, etc.). Extensive knowledge of document formatting and an understanding of document management systems and Internet software. Working knowledge or ability to learn other applications/software (InterAction, iManage, Template &amp; Numbering suite, e-Mail Filing, etc.) the firm uses.</p></li><li><p>
Excellent analytical and technical skills requiring an aptitude for detail, precision, and logic with comprehensive knowledge of a Windows environment and the various applications utilized by the firm in order to provide training and write technical documentation.</p></li><li><p>
Proactive with the ability to identify, define, and analyze detailed support issues and problems and to recommend and implement solutions. Ability to interpret technical instructions in layman&rsquo;s terms and apply to practical situations.</p></li><li><p>
Exhibit high degree of initiative with demonstrated troubleshooting, problem resolution, and follow-through skills in order to manage multiple priorities in a fast-paced, detail-oriented, and consistently changing work environment with the ability to make decisions based upon results of research.</p></li><li><p>
Excellent interpersonal, verbal, and written communication skills with the ability to communicate with courtesy and diplomacy and efficiently follow written and verbal instructions.</p></li><li><p>
Ability to provide technical information and training to a diverse group of users having different levels of computer expertise including attorneys, support staff, and clients. In addition, maintain effective relationships with vendors and consultants.</p></li><li><p>
Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. Ability to act independently and make decisions within scope of the position's responsibilities.</p></li><li><p>
Excellent organizational skills including record keeping, data collection, and system information. Ability to compile and analyze data and communicate ideas and conclusions clearly and concisely in report format, written correspondence, e-mail, or verbally.</p></li><li><p>
Possess excellent knowledge of reading, writing, grammar, spelling, punctuation, proofreading, and formatting in order to interpret and analyze source data and write technical instructional/informational documentation.</p></li><li><p>
Ability to operate standard office equipment, including computer, printer, telephone, photocopier, scanner, calculator, facsimile, etc.</p></li><li><p>
Ability to occasionally retrieve and distribute files, technology-related items, written documentation, or office supplies weighing up to 20 pounds.</p></li></ul><p>
The annualized salary range for this position in the Washington D.C. office is $75,000 to $90,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.</p><p>
We offer an outstanding benefit package which includes: medical/dental/vision, 401k with employer contribution, parental leave, transportation fringe benefit program, back-up care option, generous paid time off policy, and long-term and short-term disability policies.</p><p>
Katten Muchin Rosenman LLP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p><p>
#LI-DNI</p></div></div><p></p>

Technology Learning Specialist

Soliant

<div>
 Embark on an exciting travel assignment as a School RN Nurse in a vibrant and welcoming school community near Washington, DC! Choosing a travel nurse role opens the door to exceptional career perks&mdash;take advantage of non-taxable stipends, travel assistance, premium compensation, top-tier healthcare benefits, 401(k) options, and the reassurance of job stability. Elevate your professional journey while enjoying the freedom that comes with a travel contract.
 <br/>
 <br/>
 Washington, DC and its neighboring areas offer an outstanding destination for both personal and professional enrichment. Revel in the city&rsquo;s rich history, celebrated museums, outdoor festivals, and bustling arts scene during your downtime. Working in this region means you&rsquo;ll collaborate alongside educators and health professionals from diverse backgrounds, broadening your skillset and embracing innovative approaches. Each day brings a unique challenge and the satisfaction of making a real difference in students&rsquo; lives&mdash;all while building a resume with valuable new experiences.
 <br/>
 <br/>
 This particular role offers part-time hours this summer&mdash;20 to 25 hours per week&mdash;with a chance for extension. You&rsquo;ll find yourself in a highly supportive district, working with students from early childhood up to 8th grade. Beyond fulfilling work, you&rsquo;ll explore new places and create meaningful adventures just outside your workplace.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Valid Connecticut RN license (required)
  </li>
  <li>
   Previous experience in schools&mdash;Special Education experience preferred
  </li>
  <li>
   Ability to work collaboratively in a supportive environment
  </li>
  <li>
   Strong communication and organizational skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide skilled nursing services within a school setting
  </li>
  <li>
   Support students with special needs across various grade levels
  </li>
  <li>
   Collaborate with educators and parents to ensure optimal student care
  </li>
  <li>
   Maintain comprehensive health records and documentation
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits And Perks
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Access to full medical, dental, and vision benefits
  </li>
  <li>
   Weekly pay and competitive hourly rates
  </li>
  <li>
   Travel support to assist with relocation
  </li>
  <li>
   401(k) plan and job security
   <br/>
   <br/>
  </li>
 </ul>
 Take the next step in your career and enrich your life with new connections and memories. Interviews are underway&mdash;apply today and see where your expertise can lead!
 <br/>
 <br/>
 Compensation for this position ranges from $36.00 to $56.00. Eligible candidates may also receive healthcare benefits, housing, and meals/incidentals. Full details of our healthcare benefits plan can be found here. This posting is open for 60 days after the posting date.
 <br/>
 <br/>
 #p33
</div>


Travel School-Based Registered Nurse (RN) - Washington, District of Columbia

US Federal Transit Administration

Supervisory Budget Analyst (Open to both U.S. Citizens and Federal Employees)

Serco

<div></div><div><div><div><div><p>Available in 11 locations
</p><p></p><div><h2 class="jobSectionHeader"><b>Junior Marketing Specialist</b></h2>
</div><div><div>Available in 11 locations</div>
 <div><div><div>Washington, District of Columbia, US, 20005
 </div><div>Alexandria, Virginia, US, 22311
 </div><div>Arlington, Virginia, US, 22202
 </div><div>Maryland, US, 21401
 </div><div>Fairfax, Virginia, US, 22033
 </div><div>Crystal City, Virginia, US, 22202
 </div><div>Chantilly, Virginia, US, 20151
 </div><div>Falls Church, Virginia, US, 22042
 </div><div>Manassas, Virginia, US, 20110
 </div><div>Fort Belvoir, Virginia, US, 22060
 </div><div>Gainesville, Virginia, US, 20155
</div></div></div></div></div></div><div><div>Washington, District of Columbia, US, 20005
</div></div><div></div><div><div>Job ID: 32573
</div></div><div><div>widget: Full-Time
</div></div><div><div>Ability to obtain NACI
</div></div><div><div>Other
</div></div><div><div>Yes - May Consider Full Time Teleworking for this position
</div></div><div><div>$57759.94-$86640.51</div></div></div></div>
<br><div><h3 class="jobSectionHeader"><b>Position Description &amp; Qualifications</b></h3><br>
<br>
<p>Serco Inc. is seeking a motivated<b> Junior Marketing Specialist </b>to join our team<b>. </b>Represent the My Service Benefits (MSB) program at various venues and conferences, conventions, training events, and other awareness opportunities that accomplish strategic communications tactics and strategies.</p>
<p><b>In this role you will:</b></p>
<ul><li>Represent the My Service Benefits (MSB) program at various venues and conferences, conventions, training events, and other awareness opportunities that accomplish strategic communications tactics and strategies</li>
<li>Present MyArmyBenefits and MyAirForceBenefits information to audiences ranging from 10 to over 200 participants on both virtual and in-person briefing events</li>
<li>Brief audiences that include service members across the active and reserve components and all ranks, including senior leaders and sometimes VIPs</li>
<li>Provide training to active and reserve component Retirement Services Officers on the websites, especially the financial planning calculators</li>
<li>Be THE knowledge resource on all aspects of military benefits and retirement, including specific Army benefits and resources for retirement, including the calculation of retired pay, Survivor Benefit Plan (SBP) premiums, and survivor benefits estimates</li>
<li>Assist Soldiers, Airmen, Guardians and their families with benefit calculations at supported events, both for regularly scheduled briefings as well as for other event opportunities</li>
<li>Prepare required paperwork such as travel authorizations, executive summaries, expense reports, and event feedback as required prior to and following every supported event</li>
<li>Create and update briefing slides tailored to specific audiences Conduct outreach to various military commands to create more briefing, presentation, and event opportunities for the schedule, helping to increase awareness among active duty military members and their families</li>
<li>Provide additional assistance as required to the marketing efforts of the team as needed, including idea input for social media posts and feedback from website users gathered at briefings and events</li>
<li>Provide assistance to the technical team by testing site calculators and other features and functions</li>
<li>Attend regular team meetings as required and collaborate with other team members using online applications such as MS Teams, Asana, and others</li>
<li>Monitor military benefits-related media and track changes in law and regulations affecting benefits</li>
<li>Be comfortable learning new applications and working with technology</li>
<li>Work cross-functionally with multiple MSB teams on various efforts</li>
<li>Travel at least twice per month, but also up to 4 times per month to conduct presentations and briefings to small and large groups of various audiences and stakeholders.</li>
</ul><p><b>To be successful in this role, you will have:</b></p>
<ul><li>U.S. Citizenship</li>
<li>Ability to obtain a NACI clearance</li>
<li>Bachelor&rsquo;s degree from an accredited college or university, in Marketing, Communications, Advertising/Public Relations, Journalism, Business, English, or related field.</li>
<li>1 Year experience providing presentations to various military audiences, including large groups of over 200 participants</li>
<li>Ability to travel up to 50%</li>
</ul><p>If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!</p><br>
<br>
<h3 class="jobSectionHeader"><b>Company Overview</b></h3><br>
<br>
<p>Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco&rsquo;s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
<br>
<br>
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
<br>
<br>
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
<br>
<br>
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
<br>
<br>
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</p><br>
<br>
<h3 class="jobSectionHeader"><b>Pay Transparency</b></h3><br>
<br>
<p>Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance&mdash;so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
<br>
<br>
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits &ndash; Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):<br>
<br>
<br>
</p><ul><li>Medical, dental, and vision insurance</li>
<li>Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract</li>
<li>401(k) plan that includes employer matching funds</li>
<li>Tuition reimbursement program</li>
<li>Life insurance and disability coverage</li>
<li>Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection</li>
<li>Birth, adoption, parental leave benefits</li>
<li>Employee Assistance Plan</li><br>
</ul><br>
<br>
<p>To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
<br>
<br>
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco&rsquo;s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.</p></div>

Junior Marketing Specialist

TechAnax LLC

<p>Company Overview<br/>TechAnax LLC is a Service Disabled Veteran Owned Small Business (SDVOSB) dedicated to delivering innovative and reliable information technology solutions. We pride ourselves on upholding core values of integrity, trust, respect, and accountability while providing customized services across various IT domains</p><p><b>Availability: </b>Immediate<br/><b>Clearance: </b>Ability to obtain and maintain required USDA security credentials<br/><b>Customer: </b>USDA<br/><b>Work Site: </b>On-site support at USDA facilities</p><p><b>Work Schedule:</b> Monday&ndash;Friday, 8:00 AM&ndash;4:30 PM<br/><b>The Contract Period of Performance:</b></p><p><b>Travel: </b>Minimal/As required<br/><b>Work Level:</b> Tier 2 IT Support Specialist<br/><b>Must be USA Citizen: </b>Yes</p><p><b>Salary</b>: $54,000-$60,000</p><p><b>Position Overview:</b><br/>The Tier 2 IT Support Specialist provides advanced technical support to USDA customers by resolving complex hardware, software, and network-related issues escalated from Tier 1 service desk teams. This position serves as a key technical resource, providing on-site support, troubleshooting, incident resolution, and request fulfillment to ensure timely and effective customer service.</p><p>The Tier 2 IT Support Specialist supports USDA end users through diagnosing and resolving technical issues, managing user accounts and assets, deploying hardware and software, and assisting with IT projects. This role requires strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced support environment.</p><p><b>Must Haves:</b></p><ul><li>U.S. Citizenship required.</li><li>Experience providing Tier 2 IT support in an enterprise environment.</li><li>Strong troubleshooting skills for hardware, software, and network-related issues.</li><li>Experience supporting Windows operating systems, desktop applications, and end-user computing environments.</li><li>Experience with ticketing systems such as Remedy, ServiceNow, or similar platforms.</li><li>Experience with user account management, software deployments, and computer imaging.</li><li>Strong customer service and communication skills.</li><li>Ability to work on-site during standard business hours.</li></ul><p><b>Key Responsibilities:</b></p><p><b>Incident Response &amp; Resolution</b></p><ul><li>Respond to service desk escalations from the USDA&rsquo;s National Tier 1 Service Desk via the Remedy ticketing system.</li><li>Diagnose and resolve technical issues, including VPN connectivity, software updates, and password assistance for USDA-approved standard desktop software.</li><li>Address and resolve incidents, change requests, and work orders related to customer needs, ensuring timely completion and customer satisfaction.</li></ul><p><b>Technical Support &amp; Troubleshooting</b></p><ul><li>Provide on-site and remote support for hardware and software problems, including:</li><li>Diagnosing and repairing software and hardware issues.</li><li>Performing software installations, reinstallations, and deployments.</li><li>Imaging and configuring computers for USDA standards.</li><li>Addressing operating system upgrades and patch management.</li><li>Support telecommunications equipment, including VTC, VoIP, and WITS services.</li><li>Resolve networking issues, printer and peripheral malfunctions, and configuration errors.</li></ul><p><b>Account &amp; Asset Management</b></p><ul><li>Assist with account management tasks, including user account provisioning and password resets.</li><li>Manage hardware deployments, including loaner devices, ensuring proper asset tracking and configuration.</li><li>Participate in asset management and configuration management to maintain inventory accuracy and compliance.</li></ul><p><b>Customer Service &amp; Communication</b></p><ul><li>Deliver outstanding customer service through multiple support channels, including phone, remote access, and walk-in facilities.</li><li>Provide support across four USDA walk-in facilities, ensuring in-person resolution of technical issues.</li><li>Effectively communicate technical solutions to non-technical users to enhance the overall customer experience.</li></ul><p><b>Flexible &amp; Adaptive Support</b></p><ul><li>Offer flexible, on-demand support to meet fluctuating ticket volumes and project requirements.</li><li>Quickly adapt to increased workload demands and assist with special projects as needed.</li><li>Maintain availability for support during standard business hours, 8:00 AM to 4:30 PM, ensuring consistent coverage.</li></ul><p><b>Qualifications:</b></p><ul><li>Strong technical skills in diagnosing and resolving hardware and software issues.</li><li>Experience with VPN connectivity, networking support, and operating system upgrades.</li><li>Proficiency in account management, software deployments, and computer imaging.</li><li>Familiarity with telecommunications equipment, including VTC, VoIP, and WITS.</li><li>Knowledge of asset and configuration management practices.</li><li>Excellent customer service and communication skills, with a commitment to resolving issues efficiently and professionally.</li></ul><p><b>Preferred Experience:</b></p><ul><li>Experience in federal IT environments, particularly USDA.</li><li>Familiarity with Remedy, ServiceNow or similar ticketing systems.</li><li>Proficiency in supporting printers, peripherals, and networking hardware.</li></ul><p><b>About TechAnax:</b></p><p>TechAnax, a Service Disabled Veteran Owned Small Business (SDVOSB), provides our customers with services and solutions from a company with core values and work ethics reflecting integrity, trust, respect, and accountability. We pride ourselves as a professional services company delivering customized information technology and management solutions.TechAnax is ISO 9001:2015, ISO/IEC 27001:2013, ISO/IEC 20000-1:2018, and ISO/IEC 20243:2018 certified and appraised at CMMI-DEV ML3 and CMMI-SVC ML3. Member of Project Management Institute (PMI) and partnered with a variety of strategic manufacturers. Our solutions and core competencies include Program Management, System Engineering, Software Development, DevOps, Network Design and Engineering, Information Assurance, Service Desk Operations, Unified Communications, Secure Audio/Video Solutions, Data Center Hosting/Consolidation, Cloud Migration Planning, Cloud Hosting, FedRAMP, FISMA, Acquisition Support, Quality Assurance, Independent Verification and Validation, IT Solutions, and Product Sales.</p><p>Pay: $54,000.00 - $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Tier 2 IT Support Specialist

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