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senior financial analyst

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actuarial ii

Equitable

<div><div><p><b>Actuarial II</b></p>
 (260000BO)</div><div><b>
Primary Location</b> <b>:</b> UNITED STATES-NY-New York</div><div><b>
Organization</b> <b>:</b> Equitable</div><div><b>
Schedule</b> <b>:</b> Full-time</div><div><div>
</div><div>
Equitable Financial Life Insurance Company seeks an Actuarial II for its New York, NY location.</div><p></p><p><br>
Duties: Design, develop, test and implement actuarial and quantitative models within proprietary in-house financial modeling platforms. Apply derivatives concepts and numerical methods to incorporate embedded options in insurance products into actuarial model. Support capital management, risk management activities, and strategic initiatives for insurance and annuity products. Collaborate with pricing, valuation and risk teams to integrate assumptions and new product features into models. Conduct model validation through unit testing, regression testing and independent replication. Maintain thorough documentation for governance and control purposes. Automate and streamline end-to-end process, and implement controls to ensure the efficiency, accuracy and compliance. Partner with internal and external auditors to address model governance requirements. Leverage expertise in high-performance actuarial and stochastic computing as well as quantitative finance to enhance model speed, scalability and robustness. Provide actuarial and quantitative support to hedge operation, including attribution analysis and development of hedging strategies.</p></div><div></div><div><p><br>
Requires a Bachelor&rsquo;s or foreign equivalent degree in Actuarial Science, Mathematical Finance, or a closely related field plus at least 3 years of post-Baccalaureate experience as an Actuary. Requires certification as Associate of Society of Actuaries. Experience must include:</p><ul><li><p>
Design, development, testing and implementation of actuarial and quantitative models within financial modeling platforms.</p></li><li><p>
Conducting model validation through unit testing, regression testing and independent replication and maintain documentation for governance and control purposes.</p></li><li><p>
Providing actuarial and quantitative support to hedge operation, including attribution analysis and development of hedging strategies</p></li><li><p>
Applying derivatives concepts and numerical methods to incorporate embedded options in insurance products into actuarial model and integrate assumptions and new product features into models</p></li><li><p>
Supporting capital management, risk management activities, and strategic initiatives for insurance and annuity products.</p></li><li><p>
Leveraging expertise in high-performance actuarial and stochastic computing as well as quantitative finance to enhance model speed, scalability and robustness.</p></li></ul><p></p><p><br>
40 hours/week. Salary is $160,000 to $185,000. Direct applicants only. Applicants send resume to TalentAquisition@equitable.com (Ref. job code ZL1745) or search job title through https://equitable.com/about-us/careers. EOE M/F/D/V.</p></div></div><div></div>

Actuarial II

VillageCare

<div><p><b>Senior Actuarial Data Analyst - Healthcare</b></p><p><b>
Salary: </b>$87,647.11 - $98, 603.00</p><p><b>
Must reside in NY, NJ or CT</b></p><p><br>
Join VillageCare as a Full-Time Senior Financial Data Analyst in the dynamic healthcare sector and play a pivotal role in shaping the financial strategies that impact our community. This position offers work-from-home flexibility, allowing you to balance your professional responsibilities with your personal life while contributing to meaningful healthcare solutions. Based in New York, NY, you will be part of a dedicated team that values excellence and customer-centricity in its mission to provide outstanding healthcare services. Your analytical expertise will drive decision-making in an energetic and forward-thinking environment.</p><p>
With a competitive salary range of <b>$87,647.11 to $98,603.00</b>, this opportunity not only offers rewarding challenges but also financial recognition for your skills and contributions. Take the chance to apply and further your career in a company that embraces innovation and integrity.</p><h3 class="jobSectionHeader"><b>
VILLAGECARE: OUR STORY</b></h3><p>
VillageCare is a community-based, not-for-profit organization serving people with chronic care needs, as well as seniors and individuals in need of continuing care and managed care services. Our mission is to promote healing, better health and well-being to the fullest extent possible. Our care is offered through a comprehensive array of community and residential programs, as well as managed care. VillageCare has delivered quality health care services to individuals residing within New York City for over 45 years.</p><h3 class="jobSectionHeader"><b>
MAKE A DIFFERENCE AS A SENIOR FINANCIAL DATA ANALYST - HEALTHCARE</b></h3><p>
As a Senior Financial Data Analyst at VillageCare, you will play a crucial role in developing, documenting, and maintaining reports and analytics that empower leadership with key insights to drive financial success. You will ensure the accuracy and timeliness of routine and ad hoc reports, collaborating closely with both internal and external customers to guarantee successful report roll-ups and high customer satisfaction. Utilizing advanced tools such as SQL, Tableau, and RedShift, you will create customized dashboards for the Finance department, while working with the IT team to automate these reports for efficient metric monitoring. Your responsibilities will also include supporting the monthly close process, conducting claim reserve analysis, and creating member economics reports to aid strategic decision-making.</p><p>
Additionally, you will lead medical claims reinsurance reporting, support the preparation of provider group financial statements, and ensure compliance with regulatory reporting requirements, all while demonstrating VillageCare's commitment to Service Excellence.</p><h3 class="jobSectionHeader"><b>
DOES THIS SOUND LIKE YOU?</b></h3><p>
To excel as a Senior Financial Data Analyst at VillageCare, you will need a robust skill set and a solid professional background. A minimum of five years of relevant experience, particularly in an actuarial role focused on claims reserves, claims triangles, and IBNR estimation, is essential. Your ability to conduct complex data analyses and develop insightful reports and dashboards in a healthcare environment will be crucial. Proficiency in technical tools such as MS Excel, SQL, Tableau, Access, and Python is required, enabling you to manipulate and present data effectively. Additionally, the capacity to multi-task while maintaining a high level of attention to detail is vital for success in this role.</p><p>
Strong communication skills, both verbal and written, along with robust presentation capabilities, will enhance collaboration with internal and external stakeholders. A Bachelor's degree in Healthcare, Finance, or a related field is required, or equivalent years of experience, to support your analytical and problem-solving abilities in a fast-paced setting.</p><p>
Knowledge and skills required for the position are:</p><ul><li>
Minimum 5 years of relevant professional work experience</li><li>
Experience working in an actuarial function with a focus on building the claims reserve updating claims triangles and IBNR estimation</li><li>
Ability to perform complex data analysis and report/dashboard development in a health care setting</li><li>
Excellent technical skills (MS Excel, SQL, Tableau, Access, Python, etc.)</li><li>
Capacity to multi-task at high detail-oriented level</li><li>
Strong communication skills (verbal, written, presentation, interpersonal)</li><li>
Strong analytical and logical skills paired with strong attention to detail</li><li>
Bachelor's degree in Healthcare, Finance or relevant field or equivalent years of experience required.</li></ul><h3 class="jobSectionHeader"><b>
MAKE YOUR MOVE</b></h3><p>
If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!</p></div>

Senior Actuarial Data Analyst - Healthcare

Argo Group

<div><p><b>Company
</b></p>Shared Services
<p></p><p>Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.<br>
</p><p><br>
<b>Job Description
</b></p><p></p><div><div><p>Senior Data Engineer
<br>
AI-First Data Strategy for P&amp;C Insurance Carrier
</p><p>Lead Innovation in Property &amp; Casualty Insurance Data Solutions
</p><p>We are seeking a Senior Data Engineer to spearhead our transition to a modern, AI-first data strategy tailored to the unique demands of a property &amp; casualty (P&amp;C) insurance carrier.<br>
</p><h2 class="jobSectionHeader"><br>
<b>Responsibilities
</b></h2><ul><li><p>Lead the design and implementation of AI-powered data products and solutions that address business goals in underwriting, claims, risk management, and customer experience within the P&amp;C insurance sector.
</p></li><li><p>Define, develop, and register curated, reusable data products for lines of business such as auto, home, agriculture, commercial, and specialty insurance, enabling rapid insights and novel analytics across teams.
</p></li><li><p>Collaborate with data analysts, data scientists, actuaries, underwriters, claims specialists, and business leaders to gather requirements and deliver scalable, secure, and reliable data solutions in compliance with insurance regulations.
</p></li><li><p>Establish best practices for data engineering specific to P&amp;C insurance, ensuring adherence to engineering excellence, data quality, governance, and privacy standards.
</p></li><li><p>Mentor team members and foster a culture of innovation, continuous improvement, and cross-disciplinary collaboration.<br>
</p></li></ul><h2 class="jobSectionHeader"><br>
<b>Required Qualifications
</b></h2><ul><li><p>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or related field.
</p></li><li><p>Extensive experience (5+ years) in data engineering, with proven expertise in technical development, data design, and implementation in the insurance industry, preferably within P&amp;C.
</p></li><li><p>Solid understanding of property &amp; casualty insurance operations, including actuarial science, claims processing, underwriting, and pricing landscape.
</p></li><li><p>Ability to multitask and manage competing priorities in a fast-paced, compliance-driven environment.
</p></li><li><p>Experience implementing AI-first strategies and working with modern data platforms (e.g., Snowflake; Databricks, big data, analytics) relevant to P&amp;C insurance.
</p></li><li><p>Excellent communication and problem-solving skills, with the ability to translate complex business needs into actionable data solutions.<br>
</p></li></ul><h2 class="jobSectionHeader"><br>
<b>Preferred Skills
</b></h2><ul><li><p>Experience with cloud-based data architectures commonly used in the P&amp;C insurance industry (e.g., Snowflake, AWS).
</p></li><li><p>Proficiency in Python, SQL, and industry-standard data engineering tools and frameworks.
</p></li><li><p>Focuses on researching, building, and fine-tuning models from scratch or using frameworks.
</p></li><li><p>Exposure with Generative AI, Large Language Models (LLMs), LangChain, and vector databases.
</p></li><li><p>Experience with other advanced analytics approaches in property &amp; casualty insurance for AI-centric products.
</p></li><li><p>Knowledge of predictive modeling, telematics, geospatial analytics, and other advanced analytics applications in property &amp; casualty insurance.
</p></li></ul><p></p><p>Join us to redefine how data empowers property &amp; casualty insurance, accelerating speed to insight and enabling next-generation analytics and solutions powered by AI.
</p><p>This is a 100% in -office position. Candidates must be able to work on-site at a designated company office during standard business hours.
</p></div><p></p><div><p>The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package .<br>
<br>
</p></div></div><div><div><p>NY Pay Range $113,000 - $160,000
</p></div></div><p></p><div><p><b><i>PLEASE NOTE:
</i></b></p><p>Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.
</p><p></p><p>If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.
</p><p></p><p><b>Notice to Recruitment Agencies:
</b><br>
Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions.
</p><p></p><p>We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.
</p><p></p><p>The collection of your personal information is subject to our HR Privacy Notice
</p><p></p><p><b>Benefits and Compensation
</b></p><p>We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program&mdash;including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.</p></div></div><p></p>

Senior Data Engineer

Columbia University

<div><ul><li>Job Type: Officer of Administration</li>
<li>Bargaining Unit:</li>
<li>Regular/Temporary: Regular</li>
<li>End Date if Temporary:</li>
<li>Hours Per Week: 35</li>
<li>Standard Work Schedule:</li>
<li>Building:</li>
<li>Salary Range: $90,000.00 - $115,000.00</li>
</ul><div><i>The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.</i></div><br>
<div></div>
<p></p>
<p>Position Summary</p>
<p>
Reporting directly to the Director of Clinical Operations, Clinical Coordinator II - Registered Nurse II, assists physicians with patient care, health education/promotion, electronic medical record (EMR) chart management, coordination of patient care and clinical protocols as needed in the Department of Neurological Surgery at Columbia University Medical Center.</p>
<p></p>
<p>Responsibilities</p>
<ul>
<li>Assesses and collects data related to patient health status and inputs this medical information into the EMR as instructed by the physician.</li>
<li>Works with the care team to develop the plan and care across the continuum (e.g. inpatient, outpatient, home, skilled nursing facility, schools) which includes assisting with medication management (e.g. renewals of medication) inclusive of medical prior authorizations as needed. Administer immunizations and medications.</li>
<li>Under limited supervision, executes nursing interventions by collaborating with the care team and following standards of care established by the unit/department.</li>
<li>Supports on-going clinical functions of the service to provide compassionate patient-centered care.</li>
<li>Handle telephone, My Chart and in-person triage (for symptom management) as well as patient education.</li>
<li>Assists with management of urgent and emergent patient situations in conjunction with care team leadership.</li>
<li>Coordinates multidisciplinary health care services and arranges diagnostic tests (i.e. lab, x-ray) as ordered by physicians and performs diagnostic testing, therapeutic, and interventional procedures as needed under physician supervision.</li>
<li>Reviews and act on test results (lab, x-ray).</li>
<li>Reviews and manages communications from internal and external &ldquo;customers&rdquo; inclusive of in basket messages, updating immunizations, updating health maintenance items.</li>
<li>Ensures infection control compliance within the practice.</li>
<li>Addresses appropriate measures to provide patient and family satisfaction.</li>
<li>May float to other clinics on as needed for operations need.</li>
<li>May precept new clinical staff including Medical Assistants, LPNs and more junior nurses.</li>
<li>Perform other related duties and responsibilities as assigned/requested.</li>
</ul>
<p></p><p>Minimum Qualifications</p>
<ul>
<li>Bachelor&rsquo;s degree in Nursing or equivalent in education and experience, plus 2-4 years of related experience.</li>
<li>BLS certified.</li>
<li>Current New York State RN license.</li>
</ul>
<p></p><p>Other Requirements</p>
<ul>
<li>Ability to work indoors in an environmentally controlled environment with a degree of dust, noise, odors, etc., without undue discomfort.</li>
<li>Ability to perform sedentary work primarily involves sitting or standing for long periods of time.</li>
<li>Travel between clinical sites may be required depending on need.</li>
<li>Duties performed routinely require exposure to blood, bodily fluid, and tissue. Incumbents are expected to perform and/or/assist in emergency care and/or first aid as needed.</li>
<li>Ability to work indoors in an environmentally controlled environment with a degree of dust, noise, odors, etc., without undue discomfort.</li>
<li>Ability to perform sedentary work primarily involves sitting or standing for long periods of time.</li>
<li>Travel between clinical sites may be required depending on need.</li>
<li>Duties performed routinely require exposure to blood, bodily fluid, and tissue. Incumbents are expected to perform and/or/assist in emergency care and/or first aid as needed.</li>
</ul>
<p></p><p>Equal Opportunity Employer / Disability / Veteran</p>
<p>
Columbia University is committed to the hiring of qualified local residents.</p></div>

Clinical Coordinator II - RN

61st Street Service Corporation

<div><p><b>Top Healthcare Provider Network</b></p>
<p>The 61st Street Service Corporation, provides administrative and clinical support staff for <b><i>ColumbiaDoctors</i></b>. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors&rsquo; practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.</p>
<p><b>Opportunity to grow as part of the Call Center Career Ladder!</b></p>
<p><b>Job Summary:</b></p>
<p>The Patient Services Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referrals/appointments, and general department information. The Patient Services Specialist II is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.</p>
<p><b>Job Responsibilities:</b></p>
<ul><li>Schedules appointment requests. Indicates special needs as needed.</li>
<li>Communicates insurance participation, financial responsibility, and time of service policy to the patient population.</li>
<li>Obtain patients&rsquo; insurance and demographic information and ensure all obtained information is registered in EPIC.</li>
<li>Performs insurance verification and interprets responses. Informs patient of insurance requirements for services provided. Escalates cases for resolution as appropriate.</li>
<li>Helps identify and document trends.</li>
<li>Escalate issues/cases to Supervisor/Manager for resolution.</li>
<li>Supports and participates in a collaborative team-oriented environment. Facilitates team discussions about complex patient scheduling needs.</li>
<li>Takes ownership of resolving scheduling conflicts and communicates with the management team and care providers to resolve scheduling issues.
</li><li>Collects pre-registration information to address outstanding Epic work queue accounts.</li>
<li>Performs outbound calls to perform Epic referral scheduling.</li>
<li>Ensures processing of requested record collection for patients and correspond with internal parties.</li>
<li>General faxing, filing, and mail sorting.</li>
<li>Contribute to the team by providing support and backup coverage as needed.
</li><li>Works on escalated cases with higher complexity as assigned. Manage complex cases and troubleshoot as needed.
</li><li>Helps to mentor other Specialists to resolve complex issues/cases. Escalated such cases to Supervisor for resolution. Ensures remedy is executed successfully.</li>
<li>Mentor assigned Patient Service Specialists on how to deliver excellent service to patients while accurately and efficiently retrieving patient demographic and financial information.</li>
<li>Provide suggestions and recommendations to improve workflow, communication, and overall protocols in an effort to better serve the needs of the patients and department.</li>
<li>Performs other related duties as assigned.</li>
</ul>
<p><b>Job Requirements:</b></p>
<ul><li>High School Diploma or the equivalent required.</li>
<li>Minimum of 3 years of relevant experience including proficiency in medical terminology. The incumbent must demonstrate a strong proficiency in a wide range of scheduling complexity and related workflows.</li>
<li>Excellent customer service skills and the ability to maintain a pleasant and helpful demeanor through all situations.
</li><li>Excellent skills in problem assessment, using good judgment, and collaborative problem-solving in complex and interdisciplinary settings.
</li><li>Excellent verbal and written communication skills including interpersonal skills</li>
<li>Strong proficiency in Microsoft Office (Word &amp; Excel) or similar software is required and an ability and willingness to learn new systems and programs.</li>
<li>Associates Degree or higher preferred.</li>
<li>Prior high volume customer service experience in a call center environment is preferred.</li>
<li>Bilingual (English/Spanish) is a plus</li>
</ul>
<p><b>Hourly Rate Ranges: $27.42 - $33.81</b></p>
<p>Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.</p>
<p><b>61st Street Service Corporation</b></p>
<p>At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.</p>
<p>We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.</p></div>

Patient Services Specialist II #Full Time

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p>
Employer: Amazon Advertising LLC<br>
Position: Business Intel Engineer II - AMZ27354.1<br>
Location: New York, NY<br>
<br>
Multiple Positions Available:<br>
<br>
Support senior management by managing metrics reporting and performing mathematical and statistical modeling to produce business forecasts. Research, design, and develop new forecasting technologies to help Amazon leverage its data to support business functions through complicated mathematical modeling. Utilize database technologies, including SQL, ETL, and Oracle to design, develop, and evaluate highly innovative business intelligence tools and automated reports for campaign targeting and optimization. Transform complicated business problems into mathematics modeling and provide data-driven solutions. Perform statistical analysis, including clustering, cross-session and panel data regression using R, SAS, STATA, and SPSS. Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation, and model implementation.<br>
<br>
(40 hours / week, 8:00am-5:00pm, Salary Range $129478 - $185000)<br>
<br>
Amazon.com is an Equal Opportunity &ndash; Affirmative Action Employer &ndash; Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation</p><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><p>
Master's degree or foreign equivalent in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field and one year of experience in the job offered, or as a Data Engineer, Data Miner, or a related occupation. Employer will accept a Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field and five years of experience in the job offered or a related occupation as equivalent to the Master's degree and one year of experience. Must have one year of experience in the following skill(s): using SQL, ETL or Oracle; processing large, multi-dimensional datasets from multiple sources; performing statistical analysis; and developing automated reporting.<br>
<br>
The base pay range for this position in New York City is USD $129478 - $185000 (yr). Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, or other benefits, dependent on the position offered. Applicants should apply via Amazon's internal or external careers site.</p><h2 class="jobSectionHeader"><b><br>
PREFERRED QUALIFICATIONS</b></h2><p>
All applicants must meet all the above listed requirements.<br>
<br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</p></div>

Business Intel Engineer II - AMZ27354.1

Diligent

<div><div><p><b>Position Overview:</b></p>
<p></p>
<p>The Customer Success Manager II is responsible for driving long-term success and growth across a strategic portfolio of enterprise customers. This role serves as the primary business partner and trusted advisor to senior stakeholders, ensuring an exceptional customer experience, strong net revenue retention, high product adoption, and advocacy.</p>
<p>
As the key point of contact for Diligent&rsquo;s solutions, the CSM II leads proactive account management, orchestrates cross-functional resources, and partners closely with Sales and Services to deliver measurable outcomes and expand our footprint within each account.</p>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3>
<ul><li>Own a portfolio of enterprise accounts with accountability for renewal, net revenue retention, and expansion, leveraging data and insights to proactively manage risk and opportunity.</li>
<li>Drive product adoption and value realization by developing and executing customer success plans aligned to the customer&rsquo;s strategic objectives and key outcomes.</li>
<li>Deliver a best-in-class customer experience across all phases of the customer lifecycle, from onboarding through renewal, coordinating with Implementation, Professional Services, Support, Product, and other internal teams.</li>
<li>Lead executive-level engagements, including QBRs/EBRs and strategic reviews with C-suite, board administrators, and senior directors, to demonstrate ROI, influence adoption, and surface new opportunities.</li>
<li>Identify, qualify, and partner on expansion opportunities in close collaboration with the Expansion Sales team, ensuring smooth handoffs, aligned account strategies, and clear growth plans.</li>
<li>Facilitate successful onboarding and rollout of Diligent products and modules, working alongside the Implementation team to ensure stakeholder alignment, training, and effective change management.</li>
<li>Build and maintain strong, multi-threaded relationships with key business and technical stakeholders, becoming a trusted advisor who understands their governance, risk, compliance, and operational priorities.</li>
<li>Act as the voice of the customer internally, providing structured feedback and insights to Product, Marketing, Services, and Operations to influence roadmap and process improvements.</li>
<li>Monitor account health and usage leveraging dashboards and analytics, intervening early to address risks, drive adoption, and reinforce value.</li>
<li>Champion customer advocacy, by identifying referenceable customers, case study opportunities, testimonials, and participation in user groups or events.</li>
<li>Collaborate on process and playbook improvements within the Customer Success organization to drive consistency, scalability, and excellence in how we serve enterprise customers.</li>
</ul><h3 class="jobSectionHeader"><b>Required Experience &amp; Skills</b></h3>
<ul><li>5+ years of professional experience, including 2&ndash;4+ years in Customer Success, Account Management, or a similar client-facing role within B2B SaaS.</li>
<li>Proven experience managing mid-market and/or enterprise accounts, with comfort engaging senior and executive stakeholders (Director, VP, C‑Suite).</li>
<li>Demonstrated track record of meeting or exceeding renewal, retention, and expansion targets.</li>
<li>Strong experience using CRM tools (preferably Salesforce) to manage accounts, opportunities, and customer health activities.</li>
<li>Excellent communication and presentation skills, able to translate complex concepts into clear, compelling narratives for multiple stakeholder groups.</li>
<li>Strong consultative and problem-solving skills, with a natural curiosity about the customer&rsquo;s business, use cases, and success metrics.</li>
<li>High level of resilience, ownership, and accountability, with the ability to navigate ambiguity and manage competing priorities across a large book of business.</li>
<li>Passion for technology and a solution-centric mindset, with the ability to quickly learn new products and articulate their business value.</li>
<li>Strong organizational skills and attention to detail, with experience managing multiple customers, projects, and deadlines simultaneously.</li>
</ul><h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul><li>Experience in governance, risk, compliance, legal, or adjacent enterprise software environments is a plus.</li>
<li>Background working in a matrixed, global organization with cross-functional partners across time zones.</li>
<li>Familiarity with customer success platforms and data-driven approaches to managing account health and adoption.</li>
</ul>
</div><p></p><div><div><p>U.S pay range
</p><p>$75,040 - $93,800 USD</p></div><div><p>
Pay Range</p><p>
$75,040 - $93,800 USD</p></div></div><p></p><div>
<p><b>
About Us</b></p>
<p>
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.</p>
<div>
At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you&rsquo;re not just building the future - you&rsquo;re an agent of positive change, joining a global community on a mission to make an impact.</div>
<p>
Learn more at diligent.com or follow us on LinkedIn and Facebook</p><br>
<p></p>
<p><b>
What Diligent Offers You</b></p>
<ul>
<li><b>Creativity is ingrained in our culture.</b> We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients</li>
<li><b>We care about our people. </b>Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few</li>
<li><b>We have teams all over the world</b>. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.</li>
<li><b>Diversity is important to us.</b> Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.</li>
</ul>
<p>Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability &ndash; to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.</p>
<p>
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to <b>work onsite at least 50% of the time.</b> We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.</p><br>
<p></p>
<p>
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.</p>
<p><b>
To all recruitment agencies:</b> Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.</p></div></div>

Customer Success Manager II

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