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Progyny

<div><p>Thank you for considering Progyny!</p><p></p><p>
We are hiring a Manager, Medical Economics &amp; Analytics to join our team in New York City. This role will primarily support the Operations team.</p><p>
Our team develops data, analytical insights, and tools that support Progyny&rsquo;s internal operations and help drive an exceptional member and provider experience. In this role, you&rsquo;ll partner closely with cross-functional teams, including Provider Network, Claims, Contact Center, and Member Experience, to deliver analyses and solutions that improve operational performance and inform strategic decision-making. You&rsquo;ll also work closely with Data Engineering and IT partners to advance our analytics infrastructure, expand AI-enabled capabilities, and build scalable solutions that enable teams across the organization to make better data-driven decisions.</p><p></p><p><b>
What You'll Do...</b></p><ul><li><p>
Become a subject matter expert (SME) in Progyny claims, utilization, provider network, operational, and financial data, translating complex datasets into actionable insights that improve business performance.</p></li><li><p>
Lead, develop, and mentor a team of analysts responsible for delivering high-quality analyses, reporting, and analytical solutions to key operational stakeholders.</p></li><li><p>
Build, maintain, and optimize scalable analyses, data models, dashboards, and reporting using SQL, Excel, and modern analytics and visualization tools.</p></li><li><p>
Partner closely with cross-functional operational teams, including Provider Network, Claims, Contact Center, and Member Experience, to identify opportunities, evaluate performance, develop KPIs, and deliver insights that inform operational and strategic decision-making.</p></li><li><p>
Partner with Data Engineering and other IT teams to help shape and advance Progyny&rsquo;s analytics infrastructure and data strategy, including data models, pipelines, tooling, governance, and self-service analytics capabilities.</p></li><li><p>
Identify opportunities to improve analytical workflows, automate manual processes, and drive cross-functional initiatives that increase operational efficiency and enable scalable, data-driven decision-making<b>.</b></p></li></ul><p></p><p><b>
About You...</b></p><ul><li><p>
Bachelor's degree with an analytical focus in healthcare, economics, finance, statistics, data analytics, or a related field.</p></li><li><p>
5&ndash;7 years of relevant experience in healthcare, insurance, consulting, analytics, or a related field, including 1&ndash;3 years of people management experience.</p></li><li><p>
Advanced SQL skills with demonstrated experience querying, transforming, and analyzing large and complex datasets (30M+ rows).</p></li><li><p>
Experience working with modern data platforms and transformation tools such as AWS, dbt, Databricks, or similar technologies.</p></li><li><p>
Proficiency with data visualization and business intelligence tools such as Tableau, Power BI, Looker, or similar platforms, with demonstrated experience developing effective dashboards and data products for business stakeholders.</p></li><li><p>
Advanced analytical and problem-solving skills with the ability to translate ambiguous business questions and complex datasets into structured analyses, clear insights, and actionable recommendations.</p></li><li><p>
Familiarity with healthcare and insurance terminology, provider networks, healthcare operations, and medical or pharmacy claims data.</p></li><li><p>
Demonstrated experience leading, coaching, and developing analysts while establishing priorities, maintaining high standards for analytical quality, and creating an environment of continuous learning.</p></li><li><p>
Experience working in modern analytics environments and IDEs (e.g., Visual Studio Code, Cursor, PyCharm, or similar) and using AI-enabled tools to accelerate analysis, development, or workflows.</p></li><li><p>
Ability to partner effectively with Data Engineering and technical teams to define data requirements, improve analytical infrastructure, and develop scalable data and reporting solutions.</p></li><li><p>
Excellent time and project management skills with the ability to prioritize competing requests, manage multiple initiatives simultaneously, and deliver high-quality work under tight deadlines.</p></li><li><p>
Self-motivated and comfortable operating independently, navigating ambiguity, and taking ownership of analytical initiatives from problem definition through implementation.</p></li><li><p>
Advanced written and verbal communication skills, with the ability to explain complex analytical concepts to non-technical stakeholders, influence cross-functional partners, and communicate effectively with senior leadership.</p></li></ul><p></p><p><b>
Please note: </b>This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.
</p><p></p><p><b>About Progyny:</b>
</p><p>Progyny (Nasdaq: PGNY) is a global leader in women&rsquo;s health and family building solutions, trusted by the nation&rsquo;s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.</p><p></p><p>
Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.</p><p></p><p>
Our mission is to empower healthier, supported journeys through transformative fertility, family building and women&rsquo;s health benefits.</p><p></p><p>
Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com.</p><p></p><p><b>
Our perks:</b>
</p><ul><li><p>Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents&rsquo; Employee Affiliation Group</p></li><li><p>
Menopause and midlife care</p></li><li><p>
Health, dental, vision and life insurance options for employees and family</p></li><li><p>
Free in-person, virtual and text-based mental health and wellness support
</p></li><li><p>Paid time off, including vacation, sick leave, personal days and summer flex time</p></li><li><p>
Company equity</p></li><li><p>
Bonus program</p></li><li><p>
401(k) plan with company match</p></li></ul><ul><li><p>
Access to on-demand legal and financial advice</p></li><li><p>
Learning and development programs to help you grow professionally and a mentorship program</p></li><li><p>
Company social events to include annual volunteer day and donation matching</p></li><li><p>
Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office</p></li></ul><p></p><p>
In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is:<b> $130,000 - $145,000.</b> There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.
</p><p></p><p>Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.</p><p></p><p>
If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com.</p><p>
#LI-BG1</p></div>

Manager, Medical Economics & Analytics

Weil, Gotshal & Manges LLP

<div><p><b>Weil</b> seeks the best and brightest talent to join our Administrative Staff team. Our employees are the future of Weil so we invest in their training and development. Our environment embraces and encourages positive-minded professionals who seek to be challenged and acquire knowledge and skills in an atmosphere built on teamwork. Highly skilled and knowledgeable Administrative Staff assist our attorneys in successfully meeting and exceeding client needs and are vital to the overall success of the Firm.</p><p></p><p><b>
Job Description</b></p>
Reporting to the Sr. Manager, AI Acceleration &amp; Administrative Enablement, the person in this role will be a senior, hands-on member of the firm's global AI Enablement team, based in our New York office. This role is for an experienced legal technology or AI enablement professional who combines deep, expert-level fluency in leading AI platforms with the ability to design and deliver training, build trust with senior stakeholders, and drive lasting adoption across business services teams.<br>
<br>
You will own AI enablement, training, and adoption for the firm's New York office and, more broadly, our US regional offices &mdash; serving as the team's resident subject-matter expert on Claude, Gemini, ChatGPT, Copilot, Harvey and other generative AI and legal AI platforms in use across the firm's administrative and business services groups.<div><h2 class="jobSectionHeader"><b>
Primary Objectives:</b></h2></div><ul><li>
Serve as the firm's go-to platform expert across Claude, Gemini, ChatGPT, Copilot, Harvey and other AI tools used by business services professionals, translating platform capabilities into practical, role-specific use cases.</li><li>
Lead the design and delivery of AI training, enablement programs, and adoption campaigns for administrative and business services staff across New York and regional US offices.</li><li>
Build and maintain trusted relationships with regional US business services leadership, practice group administrators, and regional stakeholders to drive habitual AI adoption.</li><li>
Partner with the Sr. Manager, AI Acceleration &amp; Administrative Enablement, and the broader global AI Enablement team to ensure programs align with the firm's global AI strategy while reflecting regional and local nuances.</li><li>
Track platform updates, new AI tool releases, and vendor roadmaps, providing early assessment of relevance to business services workflows.</li></ul><div><h2 class="jobSectionHeader"><b>
Primary Responsibilities and/or Essential Functions:</b></h2></div><p>
AI Platform Expertise</p><ul><li>
Maintain expert-level, hands-on fluency with Claude, Harvey, Gemini, and other AI and legal AI platforms adopted by the firm, including new features, prompt engineering techniques, and known platform limitations.</li><li>
Serve as an escalation point for advanced or unusual platform questions from business services staff across US regional offices.</li><li>
Evaluate new AI tools and platform updates, representing administrative and business services user needs in vendor discussions and firm-wide platform evaluations.</li><li>
Translate platform capabilities into role-specific workflows and use cases for practice assistants, secretaries, and other administrative teams.</li></ul><p></p><p>
Training &amp; Enablement Delivery</p><ul><li>
Design and deliver in-person and virtual training sessions, workshops, and drop-in &ldquo;office hours&rdquo; for New York and US-based business services staff.</li><li>
Develop training materials, playbooks, quick-reference guides, and recorded content tailored to regional US audiences.</li><li>
Track training participation and platform usage/adoption metrics, and report on outcomes to firm leadership.</li></ul><p></p><p>
Change Management &amp; Stakeholder Engagement</p><ul><li>
Build and maintain relationships with New York and regional US business services leadership, office managers, and department heads to identify enablement priorities and address adoption barriers.</li><li>
Support change management planning for AI-related technology rollouts affecting administrative teams.</li><li>
Act as regional liaison between the global AI Enablement team and US offices, ensuring regional feedback informs the firm's global AI strategy.</li></ul><p></p><p>
Collaboration &amp; Mentorship</p><ul><li>
Collaborate with business services groups to incorporate AI, legal technology, or find other opportunities to streamline and increase workflow efficiencies wherever possible.</li><li>
Provide guidance and informal mentorship to administrative staff developing their own AI fluency, and to junior enablement team members as the team scales.</li><li>
Collaborate with Legal Technology Portfolio, Strategy and Ops., IT, Information Security, Compliance, and other teams on responsible, compliant use of AI tools involving firm and client data.</li></ul><div><h2 class="jobSectionHeader"><b>
Knowledge, Skills &amp; Ability:</b></h2></div><ul><li>
7+ years of experience in promoting change through the adoption of technology, change management, and business process improvement in professional organizations.</li><li>
Demonstrated, expert-level, hands-on proficiency with Claude, Gemini, ChatGPT, Copilot, and Harvey, plus working knowledge of other generative AI and legal AI platforms &mdash; able to train others, troubleshoot advanced use cases, and speak credibly to platform capabilities and limitations.</li><li>
Prior experience designing and delivering technology training programs to non-technical, professional audiences.</li><li>
Strong understanding of the working practices of legal administrative and business services teams.</li><li>
Excellent written and verbal communication skills; comfortable presenting to senior stakeholders.</li></ul><p></p><p><b>
Education/Certifications:</b></p><ul><li>
Bachelor's degree required.</li></ul><p></p><p>
Estimated salary range is $150,000 - $200,000. This position is bonus eligible. Compensation decisions within the range are dependent on the facts and circumstances of each case including but not limited to the individual's skills, experience, and qualifications.</p><p></p><p>
Weil, Gotshal &amp; Manges LLP offers a competitive compensation package comprised of base pay and discretionary year-end bonus for eligible employees. Benefits include, but are not limited to medical, dental, vision, disability coverage, life insurance, flexible spending plan and a 401K plan. Weil also offers generous paid time off and holidays. All decisions affecting employment at Weil, Gotshal &amp; Manges LLP are made on the basis of qualification, performance and other pertinent work-related factors, and without discrimination against any person on the basis of race, color, sex, age, religion, national origin, disability, marital status, sexual orientation, gender identity or expression, pregnancy, veteran&rsquo;s status, genetic information or any other legally protected status.</p></div><p></p>

Sr. Advisor, AI Acceleration - Administrative Enablement

New York University

<div><p>The Center for Oral Health Policy and Management (COHPM) at the New York University College of Dentistry seeks a Clinical Assistant Professor of Epidemiology to design and conduct population-based research on oral health, access to care, and health equity, and to translate that evidence into policy, education, and practice.
</p><p>COHPM's portfolio spans oral health policy analysis, dental workforce and education research, executive and leadership education, and international programs, including the Center's multi-institution Medicare dental initiative, its evidence-based dentistry and artificial intelligence work, and its global leadership programs. The Clinical Assistant Professor of Epidemiology will supply the methodological backbone for this portfolio by framing answerable questions, designing rigorous studies, analyzing complex population data, and publishing findings that inform policy at the national and international level.
</p><p>The successful candidate will function as an independent investigator with a clearly defined program of research, will pursue extramural funding as principal investigator, and will mentor doctoral and master's-level trainees. The position carries no clinical patient care responsibility.
</p><p>Key Responsibilities
</p><ul><li>Lead population-based oral health research examining oral disease burden, oral-systemic health relationships, dental care utilization, access to care, and related population health outcomes using large national, administrative, clinical, and electronic health record datasets.
</li><li>Apply advanced epidemiologic and quantitative methods, including multilevel and longitudinal modeling, complex survey analysis, and causal inference, while ensuring rigorous, reproducible, and transparent research practices.
</li><li>Conduct health equity and policy-relevant research focused on underserved and underrepresented populations and evaluate the impact of health coverage, financing, and income-support policies on oral health and access to care.
</li><li>Develop and sustain an independent, externally funded research program, including serving as principal investigator and collaborating as a co-investigator or methodological expert on multidisciplinary, multi-institutional, and international research initiatives.
</li><li>Disseminate scholarly and policy-relevant findings through peer-reviewed publications, scientific presentations, policy briefs, technical reports, and other communications for academic, professional, policy, and public audiences.
</li><li>Mentor and train the next generation of researchers by supervising students, residents, and postdoctoral fellows; teaching graduate-level courses in epidemiology, biostatistics, and research methods; and mentoring junior faculty in research development and grantsmanship.
</li><li>Contribute to the academic and professional community through peer review, editorial and scientific service, participation in professional organizations, and representation of NYU Dentistry and the Center for Oral Health Policy and Management (COHPM) in national and international collaborations.
</li><li>Support the mission and strategic priorities of COHPM and NYU Dentistry, including program evaluation, outcomes measurement, international initiatives, institutional committees, and other activities appropriate to the position and academic rank.
</li></ul><p>In compliance with NYC&rsquo;s Pay Transparency Act, the annual base salary range for this position is $125K - $195K. New York University considers factors such as scope and responsibilities of the position, candidate experience, education and training, key skills, internal peer equity, and market conditions when extending an offer.</p></div>
<br><div><p>Required Qualifications
</p><ul><li>Doctoral degree (PhD or international equivalent) in epidemiology, public health, or a closely related population-science discipline, from an accredited institution.
</li><li>Professional degree in dentistry (DDS, DMD, or international equivalent) or documented equivalent substantive expertise in oral health science.
</li><li>A minimum of five years of full-time academic experience beyond the doctorate in a research-intensive university setting.
</li><li>Sustained and substantial record of peer-reviewed publication in oral epidemiology, dental public health, or health services research, including first- and senior-author articles in high-impact journals such as the Journal of Dental Research, Community Dentistry and Oral Epidemiology, the Journal of Periodontology, and leading general medical or geriatrics journals.
</li><li>Documented experience serving as principal investigator on nationally competitive, peer-reviewed research grants.
</li><li>Demonstrated administrative leadership of a graduate research program, such as service as director of a master's and doctoral program in epidemiology or a related discipline.
</li><li>Documented record of supervising doctoral and master's students through to degree completion.
</li><li>Demonstrated methodological expertise in the design and analysis of population-based surveys and cohort studies, with advanced proficiency in R, Stata, or SAS.
</li><li>Evidence of standing in the international scholarly community, such as associate editor or editorial board service for peer-reviewed journals and a sustained record of manuscript review across multiple journals.
</li><li>An established program of research addressing health equity and the oral health of underserved and marginalized populations.
</li><li>Demonstrated capacity to work effectively within a United States research-intensive academic environment, evidenced by prior appointment, visiting appointment, or sustained collaboration at a U.S. institution.
</li><li>Excellent written and spoken English and demonstrated ability to communicate complex quantitative findings to diverse audiences.
</li></ul><p>Preferred Qualifications
</p><ul><li>Substantive expertise in geriatric oral health, including oral function, dysphagia, frailty, and oral health in long-term care settings.
</li><li>Research experience addressing access to primary care and the integration of oral health into general health care delivery systems.
</li><li>Experience analyzing data from national health surveillance systems and publicly financed health systems.
</li><li>Record of international collaborative research and multilingual capability.
</li><li>Familiarity with United States oral health policy architecture, including Medicare and Medicaid dental coverage, dental accreditation through the Commission on Dental Accreditation, and dental workforce policy; or demonstrated capacity to develop such fluency rapidly.
</li><li>Experience with artificial intelligence and machine learning applications to health data, or with evidence-based practice methodology, including systematic review and guideline development.
</li><li>Prior editorial leadership or service on national scientific advisory bodies.</li></ul></div>
<br><div><p>Candidates should apply by submitting a letter of interest, curriculum vitae, a statement of current and future research interests, and contact information for three professional references via Interfolio.</p></div>
<br><div><p><b>For people in the EU, click here for information on your privacy rights under GDPR: </b><b>www.nyu.edu/it/gdpr
</b></p><p>NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply for vacant positions at all levels.
</p><p><b>Sustainability Statement
</b></p><p>NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/sustainability</p></div>

Clinical Assistant Professor (COHPM)

Genpact

<div>Engineer - Infrastructure Services N<p></p><p><b>
Ready to turn bold ideas into real-world impact?</b><br>
 At Genpact, we don&rsquo;t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we&rsquo;re at the forefront of it. Genpact&rsquo;s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies&rsquo; most complex challenges.<br>
<br>
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquo;s possible, this is your moment.<br>
<br>
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world&rsquo;s leading enterprises.<br>
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.</p><p></p><p><b>
Job Description</b></p><ul><li>
Provide <b>L1/L2 support</b> for AVD related issues, including connectivity, login, and basic performance concerns</li><li>
Assist with day to day monitoring of AVD host pools, workspaces, and virtual machines</li><li>
Support the setup and configuration of virtual machines (VMs) and user profiles (FSLogix) under supervision</li><li>
Help troubleshoot and document common AVD issues, escalating complex cases to L2/L3 support</li><li>
Assist with User Acceptance Testing (UAT) for AVD updates and new application integrations</li><li>
Support basic AVD monitoring tasks (performance, capacity, availability checks)</li><li>
Help apply routine patches and updates to AVD components as directed</li><li>
Maintain and update knowledge base articles and troubleshooting guides</li><li>
Collaborate with senior engineers on new site assessments and onboarding activities</li><li>
Learn and apply Azure fundamentals (Azure AD, Virtual Machines, Networking) in a live production environment</li></ul><p></p><p><b>
Qualifications</b></p>
Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering<p></p><p><b>
Certifications</b></p>
Blockchain Technology &amp; Management - Amity Future AcademyAmity Future Academy<p></p><p><b>
Required Skills</b></p>
Agile Methodology, Apple Mac OS, Cisco Identity Services Engine (ISE), Cloud Assessment, Cloud Strategies, Collaboration Tools, Design Thinking, Executive Presence, IBM AIX, IBM Rational ClearCase, Inclusion, Microsoft Azure Advanced Threat Protection, Oracle WebLogic, Personal Effectiveness, Storytelling<p></p><p><b>
Language</b></p>
English<p></p><p><b>
Language Proficiency -
</b></p>Proficient - C2<p></p><p><b>
Additional Job Location -
</b></p><p></p><p><b>Job Type</b></p>
Regular<p></p><p><b>
Master Skill List -
</b></p>Infrastructure Services N<p></p><p><b>
Remote Type -
</b></p>Hybrid<p></p><p><b>
Work Shift -
</b></p>Rotating (United States of America)<p></p><p><b>
The approximate annual base compensation range for this position is:</b></p>
50,000 to 62,500 USD<br>
<br>
&ldquo;Los Angeles California-based candidates are not eligible for this role&rdquo;<p></p><p><b>
The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant&rsquo;s experience, knowledge, skills, and abilities; geographic location; and internal equity.</b></p><p></p><div><b>
Why join Genpact?</b><br>
<ul><li><b>Lead AI-powered transformation</b> &ndash; Drive innovation and solve real-world business challenges that matter</li><li><b>Make an impact </b>&ndash; Help global enterprises solve business challenges that matter</li><li><b>Accelerate your career</b> &ndash; Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead</li><li><b>Work with the best</b> &ndash; Join 140,000+ bold thinkers and problem-solvers who push boundaries every day</li><li><b>Thrive in a values-driven culture</b> &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress</li></ul>
<br>
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.<br>
Let&rsquo;s build tomorrow together.<br>
<br>
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.<br>
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.</div></div>

Engineer - Infrastructure Services N 4A

Notchwood Landscape

<p><strong>Job Overview</strong><br /><br />Notchwood Landscape, a leading provider of specialised landscape design, installation, and maintenance services, is seeking a dedicated and professional <strong>Online Chat Representative</strong> to join our team. This is a <strong>full-time</strong>, fully <strong>remote</strong> position. The successful candidate will be the first point of contact for our residential and commercial clients, embodying our commitment to quality and exceptional customer satisfaction. This role offers a competitive hourly rate of <strong>$22 - $26 USD</strong>.<br /><br /><strong>Responsibilities</strong><br /><br />* Engage with prospective and existing clients via online chat to answer inquiries promptly and professionally.<br />* Provide detailed information regarding our full range of landscaping services, including design, installation, and maintenance programmes.<br />* Assist clients with scheduling consultations, service appointments, and follow-ups.<br />* Identify and assess customer needs to achieve satisfaction and generate potential sales leads.<br />* Resolve client issues and complaints with empathy and efficiency, escalating complex cases to the relevant department when necessary.<br />* Accurately record and maintain client interaction details in our company database.<br />* Develop and maintain a comprehensive knowledge of the company’s services and processes.<br /><br /><strong>Qualifications</strong><br /><br />* Demonstrable experience in a customer service, online support, or similar client-facing role.<br />* Exceptional written communication and interpersonal skills, with impeccable grammar and attention to detail.<br />* Strong typing proficiency and the ability to manage multiple chat conversations simultaneously.<br />* A high degree of professionalism and a patient, customer-oriented approach.<br />* The ability to work independently and effectively in a remote environment.<br />* Excellent problem-solving abilities and a proactive mindset.<br />* An interest in or prior experience within the landscaping or horticulture industry would be advantageous.<br /><br /><strong>Benefits</strong><br /><br />* Work from the comfort of your own home with a fully remote position.<br />* Receive a competitive hourly wage.<br />* Opportunity to be part of a reputable company dedicated to creating beautiful outdoor spaces.</p>

Online Chat Representative (Remote)

HelloFresh

<div><h2 class="jobSectionHeader"><b>Senior Data Analyst</b></h2>
<p><b><i>
This is a hybrid role to our Newark, NJ HelloFresh facility</i></b></p>
<h2 class="jobSectionHeader"><b>
The role</b></h2>
<p>
As a Senior Data Analyst at HelloFresh, you will anchor the data strategy driving our aggressive, automation-first transformation. Our Global Customer Experience (GCX) team's mission is to understand our customers' journeys and empower market leads with insights and intelligent solutions that improve satisfaction, retention, and efficiency. We are moving fast to scale our self-serve rate, achieve 100% chatbot coverage, improve CSAT, and launch real-time, proactive incident communications via in-app CRM channels.</p>
<p>
We need a strategic thought partner for our Product, Engineering, and CX Automation teams who brings a high bar of technical rigor. In this role, you will own our core automation analytics architecture (chatbots, voicebots, agent-assist AI, and customer self-reporting tools), dive deep into GenAI conversational landscapes, and translate complex log data into actionable roadmap strategies. If you love solving open-ended problems and want to directly shape the experience of millions of global customers, you might just be our missing ingredient.</p>
<h2 class="jobSectionHeader"><b>
What you'll do</b></h2>
<ul><li>Anchor the data strategy for our entire automation and chatbot analytics infrastructure, serving as the sole embedded analytics lead within the Global CX department.</li>
<li>Proactively monitor user intents and trends to diagnose system bugs early and establish standardized, organization-wide KPIs for bot containment and NLP accuracy.</li>
<li>Conduct deep-dive analyses of chat transcripts and user journeys, leveraging semantic clustering and LLM evaluation to uncover friction points and tune conversational flows.</li>
<li>Continuously optimize and secure our reporting environment, ensuring data integrity, normalization, and advanced visualization techniques for critical executive decision-making.</li>
<li>Partner closely with cross-functional teams (Product, Engineering, and CX Automation) to translate complex customer log data and system requirements into sustainable roadmap strategies.</li>
<li>Own and deliver core business reporting mechanisms and dashboards, including the Monthly Business Review (MBR) and EBIT reviews.</li>
</ul><h2 class="jobSectionHeader"><b>What you'll bring</b></h2>
<ul><li>A passion for driving automation-first transformations and solving complex operational problems within a fast-paced customer experience environment.</li>
<li>Advanced proficiency in Python and SQL to handle increased domain complexity and secure our underlying reporting architecture.</li>
<li>Experience with next-gen agentic workflow stacks (e.g., Claude Code, Cursor) to optimize development and analytical speed.</li>
<li>Proven track record of designing, implementing, and maintaining high-visibility BI solutions and dashboards that communicate trends clearly to Directors, VPs, and SVPs.</li>
<li>Excellent communication and stakeholder management skills, with the confidence to lead complex data analytics projects and influence cross-functional partner</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
You'll get</b></h2>
<ul><li><ul><li>Competitive Salary &amp; 401k company match that vests immediately upon participation</li>
<li>Generous parental leave of 16 weeks &amp; PTO policy, as well as paid holidays off</li>
<li>$0 monthly premium and other flexible health plans</li>
<li>Amazing discounts, including up to 85% off HelloFresh subscription</li>
<li>Emergency child and adult care services</li>
<li>Snacks &amp; monthly catered lunches</li>
<li>Collaborative, dynamic work environment within a fast-paced, mission-driven company</li></ul></li><br>
</ul>
<p></p><p>This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.</p>
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#data</div></div>

Senior Analyst - CX Automation Intelligence & Insights

American Express

<div><p><b>Business Unit / Role Specific<br>
</b></p><p></p><p>At American Express, Finance Data Science &amp; Analytics applies advanced modeling, machine learning, artificial intelligence, and statistical techniques to help the organization make scientifically grounded decisions around growth, risk, profitability, and enterprise strategy. Finance Decision Scientists work at the intersection of Finance, Business, Risk, and Technology to develop predictive models, analytical frameworks, and data-driven insights that inform senior management decisions and improve how we forecast, optimize, and manage the business.<br>
</p><p></p><p>This internship is designed for candidates who want to build and apply modeling capabilities to real-world business problems. Interns will work with large-scale datasets, develop and test predictive models, translate business questions into technical modeling approaches, and communicate insights in a clear, structured way. The role requires strong quantitative problem-solving, hands-on programming, and the ability to connect model outputs to business strategy and decision-making.<br>
</p><p></p><p>Team Responsibilities Include:
</p><ul><li><div>Develop predictive models and analytical frameworks that forecast key top-line and financial metrics, supporting both short-term execution and long-term strategic planning.
</div></li><li><div>Apply machine learning, statistical modeling, and advanced analytics to identify drivers of business performance, risk, customer behavior, and enterprise value.
</div></li><li><div>Build, validate, and interpret models that inform decisions related to growth, profitability, credit performance, fraud, recessionary preparedness, and balance sheet management.
</div></li><li><div>Translate complex business problems into structured analytical questions, modeling approaches, and measurable outcomes.
</div></li><li><div>Partner with Finance, Business, Risk, and Technology teams to embed model-driven insights into strategic decision-making.
</div></li><li><div>Communicate modeling methodology, assumptions, results, and business implications through clear documentation and executive-ready presentations.</div></li></ul></div>
<br><div><p><b>Minimum Qualifications
</b></p><ul><li><div>Currently enrolled in a full-time graduate degree program in Data Science, Statistics, Computer Science, Applied Mathematics, Engineering, Quantitative Finance, Artificial Intelligence, Physics, or a related quantitative field.
</div></li><li><div>Expected graduation date between December 2027 and June 2028.
</div></li><li><div>Coursework, research, internship, or project experience involving predictive modeling, machine learning, statistical analysis, optimization, or applied data science.
</div></li><li><div>Demonstrated ability to use programming and quantitative methods to solve ambiguous, real-world problems.<br>
</div></li></ul><div></div><p><b>Preferred Qualifications
</b></p><ul><li><div>Predictive modeling, machine learning, and statistical analysis experience.
</div></li><li><div>Python or R programming for data analysis, modeling, automation, and validation.
</div></li><li><div>SQL proficiency and experience working with large datasets.
</div></li><li><div>Understanding of feature engineering, model training, validation, performance measurement, and interpretation.
</div></li><li><div>Strong quantitative problem-solving skills and attention to detail.
</div></li><li><div>Ability to explain modeling approaches and business implications to technical and non-technical audiences.
</div></li><li><div>Understanding of LLM-based AI systems and the ability to effectively leverage them for optimized workflow
</div></li><li><div>Power BI or other visualization experience helpful for communicating insights.<br>
</div></li></ul><div></div><div>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.</div></div>
<br><div><p>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
</p><p>As part of Team Amex, you&rsquo;ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</p></div>
<br><div><p>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
</p><p></p><ul><li>Competitive base salaries
</li><li>Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counselling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul><p>For a full list of Team Amex benefits, visit out Colleague Benefits Site .
</p><div>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.<br>
</div><div></div><br>
<div>We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.<br>
</div><div></div><br>
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Campus Graduate I Summer Internship Program - 2027 Data Science, Finance - New York, NY

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