advanced software engineer - revenue systems

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advanced software engineer - revenue systems Jobs in New York

advanced software engineer revenue systems

Metropolitan Transportation Authority

<div><p><b>Description</b>
</p><div><div><p>JOB TITLE:</p><p><br>
Advanced Software Engineer</p></div><div><p><br>
SALARY RANGE:</p><p><br>
$140,828 - $166,223</p></div><div><p><br>
DEPT/DIV:<br>
</p><p>Information Technology</p></div><div><p><br>
SUPERVISOR:<br>
</p><p>Manager Product Development (C)</p></div><div><p><br>
LOCATION:</p><p><br>
2 Broadway, New York, NY 10004</p></div><div><p><br>
HOURS OF WORK:<br>
</p><p>9:00 am - 5:30 pm (7.5 hours/day) or as required</p></div></div><p></p><p><br>
This position is eligible for teleworking. New hires are eligible to apply 30 days after their effective date of hire.</p><p></p><p><br>
Opening</p><p></p><p><br>
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation&rsquo;s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.</p><p></p><p><br>
About Us</p><p></p><p>
The MTA transportation network has a very large system and infrastructure for financial, business, automated train, transportation, power, and physical security. MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. Services are provided on a 7/24/365 basis in support of the MTA organization and its ridership.</p><p></p><p><br>
MTA IT&rsquo;s Product Development group is empowered, multi-functional teams focused on the end-to-end management of development products from strategy to delivery. Using innovative processes and tools, the teams are responsible for developing and maintaining highly effective, secure, and innovative transportation, operational and back-end information systems to support MTA goals and priorities.</p><p><br>
</p><p>Summary</p><p></p><p><br>
Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design. May own high-value services and/or products.</p><p></p><p>
This role collaborates closely with cross-functional teams to build and support next-generation revenue applications for Ticket Vending Machines, Ticket Office Machines, and mobile sales platforms, including post-production operational support.</p><p></p><p><b>
Critical Skills:</b></p><div><ul><li><br>
Proficiency in Written Technical Communications
</li><li>Proficiency In Oracle SQL and PL/SQL</li><li>Expert In Python Web and API Development</li><li>AJAX, HTML, JavaScript, and CSS</li><li>Experienced AWS Cloud Platform Knowledge and Cloud Computing Concepts</li><li>Windows Server Operating Systems</li><li>Windows and Linux OS Scripting Languages (PowerShell, Bash)</li><li>Docker</li><li>Git</li></ul></div><p><br>
Responsibilities</p><br>
<p></p><ul><li>
Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design.
</li><li>May own high-value services and/or products. Leads the definition, documentation, and successful completion of large projects within business objectives and resource constraints, ensuring adherence to agreed enterprise architectures, and the application of effective change- release-, risk, and quality-management processes.
</li><li>Drafts and maintains software support processes and documentation. Prioritizes and diagnoses incidents, investigates and resolves complex issues, leads root cause analysis, and proposes corrective actions. Conducts application licensing, security, backup, and disaster recovery verification initiatives.</li><li>
Develops system and acceptance testing criteria related to functional and non-functional requirements, user stories, features, business processes, and business rules. Designs, specifies, and executes test cases and scenarios.</li><li>
Plans and leads user experience design activities for large programs and products, providing expert advice to ensure that usability, accessibility, and visual design requirements are satisfied.
</li><li>Develops, maintains, and applies tools and documentation to track, log, and maintain accurate and complete system information. Audits complex software systems for adherence to configuration standards.</li><li>
Plans, organizes, conducts, and oversees assigned quality and safety assurance assessments involving complex systems and cross-functional teams. Provides expert advice on assurance activities.</li><li>
Manages the operational relationships with suppliers to ensure potential disputes or conflicts are raised and resolved. Contributes technical elements of RFP/RFIs and negotiates contract terms and SLAs. Manages suppliers to meet key performance indicators.</li><li>
Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.
</li><li>Provides technical advice to project teams and mentors less experienced staff to foster talent development.</li><li>
Performs other duties and tasks
</li><li>May need to work outside of normal work hours, supporting operations on a 24/7 basis</li><li>
Travel may be required to other MTA locations or other external sites</li><li>
Observing the work performed by the contractor;</li><li>
Reviewing invoices and approving them if the work meets contractual standards;</li><li>
Addressing performance issues with the contractor when possible; and</li><li>
Escalating issues to other parties as needed.</li></ul><p>
Required Qualifications</p><ul><li>
Education: Bachelor&rsquo;s Degree and a minimum of 8 years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree.
</li><li>Must possess a minimum at least one of the following professional certifications in subject domain including but not limited to: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)</li></ul><p>
Technical Skills</p><ul><li>
Hands-on programming experience in a business setting</li><li>
Proficiency in at least one software engineering methodology, including but not limited to: Waterfall, Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development (RAD)</li><li>
Experience applying a structured validation and testing method, including but not limited to: Unit Testing, Integration Testing, System Testing, Acceptance Testing, Regression Testing</li><li>
Collaboration skills to ensure design specifications are seamlessly implemented by the development team</li><li>
Familiarity with version control</li><li>
Demonstrated ability to work independently and navigate organizational ambiguity</li><li>
Effective written and verbal communication skills</li></ul><p>
Preferred Technical Skills</p><ul><li>
A software engineering industry certification, examples: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)</li><li>
Programming experience with the following language(s): Job Specific (e.g., Ruby, Python, Java, C++, COBOL, etc)</li><li>
Familiarity with the following vendor-specific platforms: Job Specific (e.g., Azure, Windows Server platforms, RESTful APIs, or Linux)</li></ul><p>
Behavioral Requirements Skills:</p><ul><li>
Collaboration skills to ensure design specifications are seamlessly implemented by the development team.</li><li>
Demonstrate ability to work independently and navigate organizational ambiguity.</li><li>
Strong interpersonal, verbal, and written communication skills.</li><li>
Communicates Effectively</li><li>
Advanced in technical Skills, tech-savvy, values diversity.&quot;</li><li>
Adept customer focus, cultivates Innovation</li></ul><p>
Competencies Requirements:</p><div><div><p><br>
Core Competency</p><p><br>
Proficiency Level</p><p><br>
Competency Definition</p></div><div><p><br>
Cultivates Innovation<br>
</p><p>Adept</p><p><br>
Creating new and better ways for the organization to be successful</p></div><div><p><br>
Customer Focus</p><p><br>
Adept</p><p><br>
Building strong customer relationships and delivering customer-centric solutions</p></div><div><p><br>
Communicates Effectively<br>
</p><p>Expert</p><p><br>
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</p></div><div><p><br>
Tech Savvy</p><p><br>
Advanced</p><div><p><br>
Anticipating and adopting innovations in business-building digital
</p><p>and technology applications</p></div></div><div><p><br>
Technical Skills</p><p><br>
Advanced</p><p><br>
Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks</p></div><div><p><br>
Values Diversity</p><p><br>
Advanced</p><p><br>
Recognizing the value that different perspectives and cultures bring to an organization</p></div></div><p></p><p><br>
Other Information</p><p>
Pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</p><p>
Equal Employment Opportunity</p><p>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.</p><p>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</p></div><p></p>

Advanced Software Engineer - Revenue Systems

Shields Group Search

<div>
 <p>
  <strong>
   Data Engineer
  </strong>
 </p>
 <p>
  <strong>
   Hybrid in NYC
  </strong>
 </p>
 <p>
  <strong>
   Full-Time
  </strong>
 </p>
 <p>
  <strong>
   $175,000-$225,000 base + upside depending on experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Company
  </strong>
 </p>
 <p>
  Shields Group Search is partnering with an innovative private banking and wealth infrastructure company building modern tools for modern clients. Their platform is designed to help private investors access liquidity more easily while driving transparency into historically opaque markets, including fine art and commercial real estate.
 </p>
 <p>
  <br/>
 </p>
 <p>
  They are hiring a
  <strong>
   Data Engineer
  </strong>
  to help build a world-class data infrastructure that supports the modernization of private banking for independent wealth managers and family offices. This person will be responsible for designing, building, and maintaining robust data pipelines, ETL processes, and data warehousing solutions that enable analytics and drive insights across the platform.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You will work closely with engineering and product teams to architect scalable, reliable data systems. The stack includes
  <strong>
   Python, SQL, cloud data warehousing platforms, and modern data engineering tooling
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  This position reports directly to the
  <strong>
   Head of Engineering
  </strong>
  . The ideal candidate will have meaningful educational and/or professional experience designing and implementing scalable data systems, building ETL pipelines, and writing clean, maintainable, well-tested code.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This team is looking for someone who is genuinely excited to spend most of their day coding and building scalable systems, while also contributing architectural input. They would strongly prefer someone in
  <strong>
   NYC
  </strong>
  , and
  <strong>
   2-3 days per week in-office
  </strong>
  should be expected. They also want someone who is comfortable building with and using
  <strong>
   agentic systems
  </strong>
  . This is not the right fit for someone optimizing primarily for work/life balance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Participate in the full software development life cycle from planning to deployment
  </li>
  <li>
   Design and build scalable ETL/ELT pipelines to ingest, transform, and load data from multiple sources
  </li>
  <li>
   Collaborate with the team to design, develop, unit test, and support new features
  </li>
  <li>
   Strive for high quality and rapid output through agile software development best practices
  </li>
  <li>
   Architect data warehouses and data lakes, optimizing for query performance and cost efficiency
  </li>
  <li>
   Perform code reviews and provide constructive feedback to peers
  </li>
  <li>
   Maintain and improve the tech stack
  </li>
  <li>
   Develop flexible and well-structured data pipelines and data warehouse schemas
  </li>
  <li>
   Implement effective security protocols, data protection measures, and storage solutions
  </li>
  <li>
   Troubleshoot, debug, and upgrade software
  </li>
  <li>
   Ensure software meets all requirements of quality, security, and configurability
  </li>
  <li>
   Contribute to documentation, tests, and automation pipelines
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field
  </li>
  <li>
   Minimum of 3 years of experience in data engineering, ETL development, or analytics engineering, ideally within fintech or financial services
  </li>
  <li>
   Advanced proficiency in Python and SQL for data pipeline development and analysis
  </li>
  <li>
   Familiarity with CI/CD tools
  </li>
  <li>
   Experience with data warehousing platforms such as Snowflake, BigQuery, Redshift, or similar, as well as modern ETL tools
  </li>
  <li>
   Strong knowledge of the software development lifecycle
  </li>
  <li>
   Experience with testing and debugging
  </li>
  <li>
   Proficient understanding of code versioning tools such as Git
  </li>
  <li>
   Excellent problem-solving skills and attention to detail
  </li>
  <li>
   Excellent communication and teamwork skills
  </li>
  <li>
   Ability to work independently and take initiative
  </li>
  <li>
   Willingness and ability to build with agentic systems in a practical, hands-on way
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why This Role
  </strong>
 </p>
 <p>
  This is an opportunity to help architect a state-of-the-art platform and partner with an experienced leadership team during a period of rapid development. The team has additional flexibility on compensation for stronger candidates, with total base salary landing closer to
  <strong>
   $200,000-$225,000
  </strong>
  for candidates with more experience.
 </p>
</div>


Data Engineer

<div><p><b>Description</b><br>
</p><br>
<br>
<div><div><p>JOB TITLE:</p><p><br>
Advanced Software Engineer</p></div><div><p><br>
SALARY RANGE:</p><p><br>
$140,828 - $166,223</p></div><div><p><br>
DEPT/DIV:<br>
</p><p>Information Technology</p></div><div><p><br>
SUPERVISOR:<br>
</p><p>Manager Product Development (C)</p></div><div><p><br>
LOCATION:</p><p><br>
2 Broadway, New York, NY 10004</p></div><div><p><br>
HOURS OF WORK:<br>
</p><p>9:00 am - 5:30 pm (7.5 hours/day) or as required</p></div></div><p></p><p><br>
This position is eligible for teleworking. New hires are eligible to apply 30 days after their effective date of hire.</p><p></p><p><br>
Opening</p><p></p><p><br>
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation&rsquo;s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.</p><p></p><p><br>
About Us</p><p></p><p>
The MTA transportation network has a very large system and infrastructure for financial, business, automated train, transportation, power, and physical security. MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. Services are provided on a 7/24/365 basis in support of the MTA organization and its ridership.</p><p></p><p><br>
MTA IT&rsquo;s Product Development group is empowered, multi-functional teams focused on the end-to-end management of development products from strategy to delivery. Using innovative processes and tools, the teams are responsible for developing and maintaining highly effective, secure, and innovative transportation, operational, and back-end information systems to support MTA goals and priorities.</p><p></p><p>
Critical Skills:</p><ul><li>
Strong knowledge of Xcode, Objective-C, Swift, iOS networking/protocols</li><li>
Strong experience working with web service interfaces/APIs</li><li>
Strong understanding of RESTful and SOAP APIs, messaging patterns, and database integration approaches</li><li>
Strong knowledge of Android development, Oracle Database, and SQL Development</li></ul><p>
Summary</p><p></p><p><br>
Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design. May own high-value services and/or products.</p><p>
Responsibilities</p><br>
<p></p><ul><li>
Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems or service design.
</li><li>May own high-value services and/or products. Leads the definition, documentation, and successful completion of large projects within business objectives and resource constraints, ensuring adherence to agreed enterprise architectures, and the application of effective change- release-, risk, and quality-management processes.
</li><li>Drafts and maintains software support processes and documentation. Prioritizes and diagnoses incidents, investigates and resolves complex issues, leads root cause analysis, and proposes corrective actions. Conducts application licensing, security, backup, and disaster recovery verification initiatives.</li><li>
Develops system and acceptance testing criteria related to functional and non-functional requirements, user stories, features, business processes, and business rules. Designs, specifies, and executes test cases and scenarios.</li><li>
Plans and leads user experience design activities for large programs and products, providing expert advice to ensure that usability, accessibility, and visual design requirements are satisfied.
</li><li>Develops, maintains, and applies tools and documentation to track, log and maintain accurate and complete system information. Audits complex software systems for adherence to configuration standards.</li><li>
Plans, organizes, conducts, and oversees assigned quality and safety assurance assessments involving complex systems and cross-functional teams. Provides expert advice to assurance activities.</li><li>
Manages the operational relationships with suppliers to ensure potential disputes or conflicts are raised and resolved. Contributes technical elements of RFP/RFIs and negotiates contract terms and SLAs. Manages suppliers to meet key performance indicators.</li><li>
Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.
</li><li>Provides technical advice to project teams and mentors less experienced staff to foster talent development.</li><li>
Performs other duties and tasks
</li><li>May need to work outside of normal work hours, supporting operations on a 24/7 basis</li><li>
Travel may be required to other MTA locations or other external sites</li><li>
Observing the work performed by the contractor;</li><li>
Reviewing invoices and approving them if the work meets contractual standards;</li><li>
Addressing performance issues with the contractor when possible; and</li><li>
Escalating issues to other parties as needed.</li></ul><p>
Required Qualifications</p><ul><li>
Education: Bachelor&rsquo;s Degree and minimum 8 year of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree.
</li><li>Must possess a minimum at least one of the following professional certifications in subject domain including but not limited to: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)</li></ul><p>
Technical Skills</p><ul><li>
Hands-on programming experience in a business setting</li><li>
Proficiency in at least one software engineering methodology, including but not limited to: Waterfall, Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development (RAD)</li><li>
Experience applying a structured validation and testing method, including but not limited to: Unit Testing, Integration Testing, System Testing, Acceptance Testing, Regression Testing</li><li>
Collaboration skills to ensure design specifications are seamlessly implemented by the development team</li><li>
Familiarity with version control</li><li>
Demonstrated ability to work independently and navigate organizational ambiguity</li><li>
Effective written and verbal communication skills</li></ul><p>
Preferred Technical Skills</p><ul><li>
A software engineering industry certification, examples: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)</li><li>
Programming experience with the following language(s): Job Specific (e.g., Ruby, Python, Java, C++, COBOL, etc.)</li><li>
Familiarity with the following vendor-specific platforms: Job Specific (e.g., Azure, Windows Server platforms, RESTful APIs, or Linux)</li></ul><p>
Behavioral Requirements Skills:</p><ul><li>
Collaboration skills to ensure design specifications are seamlessly implemented by the development team.</li><li>
Demonstrate ability to work independently and navigate organizational ambiguity.</li><li>
Strong interpersonal, verbal, and written communication skills.</li><li>
Communicates Effectively</li><li>
Advanced in technical Skills, tech-savvy, values diversity.&quot;</li><li>
Adept customer focus, cultivates Innovation</li></ul><p>
Competencies Requirements:</p><div><div><p><br>
Core Competency</p><p><br>
Proficiency Level</p><p><br>
Competency Definition</p></div><div><p><br>
Cultivates Innovation<br>
</p><p>Adept</p><p><br>
Creating new and better ways for the organization to be successful</p></div><div><p><br>
Customer Focus</p><p><br>
Adept</p><p><br>
Building strong customer relationships and delivering customer-centric solutions</p></div><div><p><br>
Communicates Effectively<br>
</p><p>Expert</p><p><br>
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</p></div><div><p><br>
Tech Savvy</p><p><br>
Advanced</p><div><p><br>
Anticipating and adopting innovations in business-building digital
</p><p>and technology applications</p></div></div><div><p><br>
Technical Skills</p><p><br>
Advanced</p><p><br>
Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks</p></div><div><p><br>
Values Diversity</p><p><br>
Advanced</p><p><br>
Recognizing the value that different perspectives and cultures bring to an organization</p></div><br>
</div><p>
Other Information</p><p>
Pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</p><p>
Equal Employment Opportunity</p><p>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.</p><p>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</p></div><p></p>

Advanced Software Engineer - iOS

<div><p><b>Description</b>
</p><div><div><p>JOB TITLE:</p><p><br>
Advanced Software Engineer</p></div><div><p><br>
SALARY RANGE:</p><p><br>
$140,828 - $166,223</p></div><div><p><br>
DEPT/DIV:<br>
</p><p>Information Technology</p></div><div><p><br>
SUPERVISOR:<br>
</p><p>Director, Product Development &ndash;Customer Experience IT Products</p></div><div><p><br>
LOCATION:</p><p><br>
2 Broadway, New York, NY 10004</p></div><div><p><br>
HOURS OF WORK:<br>
</p><p>9:00 am - 5:30 pm (7.5 hours/day) or as required</p></div></div><p></p><p><br>
This position is eligible for teleworking. New hires are eligible to apply 30 days after their effective date of hire.</p><p></p><p><br>
About Us</p><p></p><p><br>
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation&rsquo;s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.</p><p></p><p><br>
Opening</p><p></p><p>
The MTA transportation network has a very large system and infrastructure for financial, business, automated train, transportation, power, and physical security. MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. Services are provided on a 7/24/365 basis in support of the MTA organization and its ridership.</p><p></p><p><br>
MTA IT&rsquo;s Product Development group is empowered, multi-functional teams focused on the end-to-end management of development products from strategy to delivery. Using innovative processes and tools, the teams are responsible for developing and maintaining highly effective, secure, and innovative transportation, operational, and back-end information systems to support MTA goals and priorities.</p><p><br>
</p><p>Critical Skills:</p><p><br>
</p><ul><li>Proven experience delivering complex Salesforce implementations.</li><li>
Strong expertise in Apex, LWC, Visualforce, and declarative automation tools.</li><li>
Experience with DevOps tools (Git, CI/CD, Salesforce DX).</li><li>
Solid experience with Service Cloud, including case management, automation, and digital channels.</li><li>
Experience designing Salesforce components such as custom objects/fields, page layouts, workflows, approval processes, validation rules, custom tabs, reports, dashboards, Visualforce pages, and email templates.</li><li>
Understanding of Apex best practices and familiarity with web technologies such as HTML and JavaScript.</li><li>
Experience with Salesforce Marketing Cloud (SFMC).</li><li>
Salesforce Platform Developer I certification required; Platform Developer II preferred.</li></ul><p></p><p><br>
Summary</p><p></p><p><br>
Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design. May own high-value services and/or products.</p><p></p><p><br>
Responsibilities</p><br>
<p></p><ul><li>
Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design.
</li><li>May own high-value services and/or products. Leads the definition, documentation, and successful completion of large projects within business objectives and resource constraints, ensuring adherence to agreed enterprise architectures, and the application of effective change- release-, risk, and quality-management processes.
</li><li>Drafts and maintains software support processes and documentation. Prioritizes and diagnoses incidents, investigates and resolves complex issues, leads root cause analysis, and proposes corrective actions. Conducts application licensing, security, backup, and disaster recovery verification initiatives.</li><li>
Develops system and acceptance testing criteria related to functional and non-functional requirements, user stories, features, business processes, and business rules. Designs, specifies, and executes test cases and scenarios.</li><li>
Plans and leads user experience design activities for large programs and products, providing expert advice to ensure that usability, accessibility, and visual design requirements are satisfied.
</li><li>Develops, maintains, and applies tools and documentation to track, log, and maintain accurate and complete system information. Audits complex software systems for adherence to configuration standards.</li><li>
Plans, organizes, conducts, and oversees assigned quality and safety assurance assessments involving complex systems and cross-functional teams. Provides expert advice on assurance activities.</li><li>
Manages the operational relationships with suppliers to ensure potential disputes or conflicts are raised and resolved. Contributes technical elements of RFP/RFIs and negotiates contract terms and SLAs. Manages suppliers to meet key performance indicators.</li><li>
Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.
</li><li>Provides technical advice to project teams and mentors less experienced staff to foster talent development.</li><li>
Performs other duties and tasks
</li><li>May need to work outside of normal work hours, supporting operations on a 24/7 basis</li><li>
Travel may be required to other MTA locations or other external sites</li><li>
Observing the work performed by the contractor;</li><li>
Reviewing invoices and approving them if the work meets contractual standards;</li><li>
Addressing performance issues with the contractor when possible; and</li><li>
Escalating issues to other parties as needed.</li></ul><p>
Required Qualifications</p><ul><li>
Education: Bachelor&rsquo;s Degree and a minimum of 8 years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree.</li><li>
Must possess a minimum at least one of the following professional certifications in subject domain including but not limited to: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)</li></ul><p>
Technical Skills</p><ul><li>
Hands-on programming experience in a business setting</li><li>
Proficiency in at least one software engineering methodology, including but not limited to: Waterfall, Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development (RAD)</li><li>
Experience applying a structured validation and testing method, including but not limited to: Unit Testing, Integration Testing, System Testing, Acceptance Testing, Regression Testing</li><li>
Collaboration skills to ensure design specifications are seamlessly implemented by the development team</li><li>
Familiarity with version control</li><li>
Demonstrated ability to work independently and navigate organizational ambiguity</li><li>
Effective written and verbal communication skills</li></ul><p>
Preferred Technical Skills</p><ul><li>
A software engineering industry certification, examples: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)</li><li>
Programming experience with the following language(s): Job Specific (e.g., Ruby, Python, Java, C++, COBOL, etc.)</li><li>
Familiarity with the following vendor-specific platforms: Job Specific (e.g., Azure, Windows Server platforms, RESTful APIs, or Linux)</li></ul><p>
Behavioral Requirements Skills:</p><ul><li>
Collaboration skills to ensure design specifications are seamlessly implemented by the development team.</li><li>
Demonstrate ability to work independently and navigate organizational ambiguity.</li><li>
Strong interpersonal, verbal, and written communication skills.</li><li>
Communicates Effectively</li><li>
Advanced in technical Skills, tech-savvy, values diversity.&quot;</li><li>
Adept customer focus, cultivates Innovation</li></ul><p>
Competencies Requirements:</p><div><div><p><br>
Core Competency</p><p><br>
Proficiency Level</p><p><br>
Competency Definition</p></div><div><p><br>
Cultivates Innovation<br>
</p><p>Adept</p><p><br>
Creating new and better ways for the organization to be successful</p></div><div><p><br>
Customer Focus</p><p><br>
Adept</p><p><br>
Building strong customer relationships and delivering customer-centric solutions</p></div><div><p><br>
Communicates Effectively<br>
</p><p>Expert</p><p><br>
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</p></div><div><p><br>
Tech Savvy</p><p><br>
Advanced</p><div><p><br>
Anticipating and adopting innovations in business-building digital
</p><p>and technology applications</p></div></div><div><p><br>
Technical Skills</p><p><br>
Advanced</p><p><br>
Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks</p></div><div><p><br>
Values Diversity</p><p><br>
Advanced</p><p><br>
Recognizing the value that different perspectives and cultures bring to an organization</p></div></div><p></p><p><br>
Other Information</p><p>
Pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</p><p>
Equal Employment Opportunity</p><p>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.</p><p>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</p></div><p></p>

Advanced Software Engineer - Salesforce

<div><div><div><div><b>Job ID:</b> 14594</div>
<div><b>Business Unit:</b> MTA Headquarters</div>
<div><b>Location:</b> New York, NY, United States</div>
</div><div><div><b>Regular/Temporary:</b> Regular</div>
<div><b>Department:</b> Workforce IT Products</div>
<div><b>Date Posted:</b> Mar 3, 2026</div>
</div></div><div><p><b>Description</b>
</p><div><div><div><b>JOB TITLE:</b></div><div><br>
Advanced Software Engineer</div></div><div><div><b><br>
SALARY RANGE:</b></div><div><br>
$140,828 - $166,223</div></div><div><div><b><br>
DEPT/DIV:<br>
</b></div><div>Information Technology</div></div><div><div><b><br>
SUPERVISOR:<br>
</b></div><div>Manager Product Development<br>
</div></div><br>
<div><div><b>LOCATION</b><b>:</b></div><div><br>
2 Broadway, New York, NY 10004</div></div><div><div><b><br>
HOURS OF WORK:<br>
</b></div><div>9:00 am - 5:30 pm (7.5 hours/day) or as required</div></div><br>
</div><div>
This position is eligible for teleworking. New hires are eligible to apply 30 days after their effective date of hire.</div><div></div><div><b><br>
About Us</b></div><div></div><div><br>
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation&rsquo;s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.</div><div></div><div><br>
The MTA transportation network has a very large system and infrastructure for financial, business, automated train, transportation, power, and physical security. MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. Services are provided on a 7/24/365 basis in support of the MTA organization and its ridership.</div><div></div><div><br>
MTA IT&rsquo;s Product Development group is empowered, multi-functional teams focused on the end-to-end management of development products from strategy to delivery. Using innovative processes and tools, the teams are responsible for developing and maintaining highly effective, secure, and innovative transportation, operational and back-end information systems to support MTA goals and priorities.</div><div><br>
</div><div><b>Summary</b></div><div></div><p><br>
Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design. May own high-value services and/or products.</p><p></p><p><b>
Critical Skills:</b></p><ul><li>
In-depth knowledge of PeopleSoft HR and Payroll modules, with strong functional and technical expertise</li><li>
Functional expertise in key areas such as Position Management, Job Data, Payroll Processing, and Core HR</li><li>
Proficient with PeopleSoft tools, including Application Engine, SQR, People Code, Component Interface, and PS Query</li><li>
Proficiency in Jira for creating, tracking, and managing work items, and experience with ServiceNow</li><li>
Ability to translate business needs into user stories and technical tasks</li><li>
Prioritizing work with business stakeholders and refining requirements for delivery</li><li>
Excellent communication and facilitation skills to serve as a bridge between business stakeholders and the technical team</li><li>
Ability to drive ceremonies (Daily standups, Sprint Planning, retrospectives) and keep teams on track.</li></ul><div><b>
Responsibilities</b></div><br>
<div></div><ul><li>
Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design.
</li><li>May own high-value services and/or products. Leads the definition, documentation, and successful completion of large projects within business objectives and resource constraints, ensuring adherence to agreed enterprise architectures, and the application of effective change- release-, risk, and quality-management processes.
</li><li>Drafts and maintains software support processes and documentation. Prioritizes and diagnoses incidents, investigates and resolves complex issues, leads root cause analysis, and proposes corrective actions. Conducts application licensing, security, backup, and disaster recovery verification initiatives.</li><li>
Develops system and acceptance testing criteria related to functional and non-functional requirements, user stories, features, business processes, and business rules. Designs, specifies, and executes test cases and scenarios.</li><li>
Plans and leads user experience design activities for large programs and products, providing expert advice to ensure that usability, accessibility, and visual design requirements are satisfied.
</li><li>Develops, maintains, and applies tools and documentation to track, log, and maintain accurate and complete system information. Audits complex software systems for adherence to configuration standards.</li><li>
Plans, organizes, conducts, and oversees assigned quality and safety assurance assessments involving complex systems and cross-functional teams. Provides expert advice on assurance activities.</li><li>
Manages the operational relationships with suppliers to ensure potential disputes or conflicts are raised and resolved. Contributes technical elements of RFP/RFIs and negotiates contract terms and SLAs. Manages suppliers to meet key performance indicators.</li><li>
Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.
</li><li>Provides technical advice to project teams and mentors less experienced staff to foster talent development.</li><li>
Performs other duties and tasks
</li><li>May need to work outside of normal work hours, supporting operations on a 24/7 basis</li><li>
Travel may be required to other MTA locations or other external sites</li><li>
Observing the work performed by the contractor;</li><li>
Reviewing invoices and approving them if the work meets contractual standards;</li><li>
Addressing performance issues with the contractor when possible; and</li><li>
Escalating issues to other parties as needed.</li></ul><p><b>
Required Qualifications</b></p><ul><li>
Education: Bachelor&rsquo;s Degree and minimum 8 years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree.
</li><li>Must possess a minimum at least one of the following professional certifications in subject domain including but not limited to: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)</li></ul><p><b>
Technical Skills</b></p><ul><li>
Hands-on programming experience in a business setting</li><li>
Proficiency in at least one software engineering methodology, including but not limited to: Waterfall, Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development (RAD)</li><li>
Experience applying a structured validation and testing method, including but not limited to: Unit Testing, Integration Testing, System Testing, Acceptance Testing, Regression Testing</li><li>
Collaboration skills to ensure design specifications are seamlessly implemented by the development team</li><li>
Familiarity with version control</li><li>
Demonstrated ability to work independently and navigate organizational ambiguity</li><li>
Effective written and verbal communication skills</li></ul><p><b>
Preferred Technical Skills</b></p><ul><li>
A software engineering industry certification, examples: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)</li><li>
Programming experience with the following language(s): Job Specific (e.g., Ruby, Python, Java, C++, COBOL, etc.)</li><li>
Familiarity with the following vendor-specific platforms: Job Specific (e.g., Azure, Windows Server platforms, RESTful APIs, or Linux)</li></ul><p><b>
Behavioral Requirements Skills:</b></p><ul><li>
Collaboration skills to ensure design specifications are seamlessly implemented by the development team.</li><li>
Demonstrate ability to work independently and navigate organizational ambiguity.</li><li>
Strong interpersonal, verbal, and written communication skills.</li><li>
Communicates Effectively</li><li>
Advanced in technical Skills, tech-savvy, values diversity.</li><li>
Adept customer focus, cultivates Innovation</li></ul><p><b>
Competencies Requirements:</b></p><div><div><div><p><b>
Core Competency</b></p><p><b><br>
Proficiency Level</b></p><p><b><br>
Competency Definition</b></p></div><div><p><br>
Cultivates Innovation<br>
</p><p>Adept</p><p><br>
Creating new and better ways for the organization to be successful</p></div><div><p><br>
Customer Focus</p><p><br>
Adept</p><p><br>
Building strong customer relationships and delivering customer-centric solutions</p></div><div><p><br>
Communicates Effectively<br>
</p><p>Expert</p><p><br>
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</p></div><div><p><br>
Tech Savvy</p><p><br>
Advanced</p><div><p><br>
Anticipating and adopting innovations in business-building digital
</p><p>and technology applications</p></div></div><div><p><br>
Technical Skills</p><p><br>
Advanced</p><p><br>
Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks</p></div><div><p><br>
Values Diversity</p><p><br>
Advanced</p><p><br>
Recognizing the value that different perspectives and cultures bring to an organization</p></div></div></div><p></p><p><b><br>
Other Information</b></p><p>
Pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</p><p><b>
Equal Employment Opportunity</b></p><p>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.</p><p>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</p></div></div><div></div>

Advanced Software Engineer - PeopleSoft

<div><p><b>Description</b>
</p><div><div><p>JOB TITLE:</p><p><br>
Advanced Software Engineer</p></div><div><p><br>
SALARY RANGE:</p><p><br>
$140,828 - $166,223</p></div><div><p><br>
DEPT/DIV:<br>
</p><p>Information Technology</p></div><div><p><br>
SUPERVISOR:<br>
</p><p>Senior Director &ndash; Product Development &ndash; NonRail Agencies</p></div><div><p><br>
LOCATION:</p><p><br>
2 Broadway, New York, NY 10004</p></div><div><p><br>
HOURS OF WORK:<br>
</p><p>9:00 am - 5:30 pm (7.5 hours/day) or as required</p></div></div><p></p><p><br>
This position is eligible for teleworking. New hires are eligible to apply 30 days after their effective date of hire.</p><p></p><p><br>
About Us</p><p></p><p><br>
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation&rsquo;s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.</p><p></p><p><br>
The MTA transportation network has a very large system and infrastructure for financial, business, automated train, transportation, power, and physical security. MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. Services are provided on a 7/24/365 basis in support of the MTA organization and its ridership.</p><p></p><p><br>
MTA IT&rsquo;s Product Development group is empowered, multi-functional teams focused on the end-to-end management of development products from strategy to delivery. Using innovative processes and tools, the teams are responsible for developing and maintaining highly effective, secure, and innovative transportation, operational and back-end information systems to support MTA goals and priorities.</p><p><br>
</p><p>Summary</p><p></p><p><br>
Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design. May own high-value services and/or products.</p><p></p><p><b>
Critical Skills:</b></p><ul><li>
Strong experience with Microsoft Dynamics 365</li><li>
Hands-on Power Apps (Canvas +Model-Driven)</li><li>
Custom plugin development experience</li><li>
CI/CD experience using Azure DevOps</li><li>
Web Technologies: HTML, CSS, JavaScript, ASP.NET</li></ul><p></p><p><br>
Responsibilities</p><br>
<p></p><ul><li>
Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design.
</li><li>May own high-value services and/or products. Leads the definition, documentation, and successful completion of large projects within business objectives and resource constraints, ensuring adherence to agreed enterprise architectures, and the application of effective change- release-, risk, and quality-management processes.
</li><li>Drafts and maintains software support processes and documentation. Prioritizes and diagnoses incidents, investigates and resolves complex issues, leads root cause analysis, and proposes corrective actions. Conducts application licensing, security, backup, and disaster recovery verification initiatives.</li><li>
Develops system and acceptance testing criteria related to functional and non-functional requirements, user stories, features, business processes, and business rules. Designs, specifies, and executes test cases and scenarios.</li><li>
Plans and leads user experience design activities for large programs and products, providing expert advice to ensure that usability, accessibility, and visual design requirements are satisfied.
</li><li>Develops, maintains, and applies tools and documentation to track, log, and maintain accurate and complete system information. Audits complex software systems for adherence to configuration standards.</li><li>
Plans, organizes, conducts, and oversees assigned quality and safety assurance assessments involving complex systems and cross-functional teams. Provides expert advice on assurance activities.</li><li>
Manages the operational relationships with suppliers to ensure potential disputes or conflicts are raised and resolved. Contributes technical elements of RFP/RFIs and negotiates contract terms and SLAs. Manages suppliers to meet key performance indicators.</li><li>
Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.
</li><li>Provides technical advice to project teams and mentors less experienced staff to foster talent development.</li><li>
Performs other duties and tasks
</li><li>May need to work outside of normal work hours, supporting operations on a 24/7 basis</li><li>
Travel may be required to other MTA locations or other external sites</li><li>
Observing the work performed by the contractor;</li><li>
Reviewing invoices and approving them if the work meets contractual standards;</li><li>
Addressing performance issues with the contractor when possible; and</li><li>
Escalating issues to other parties as needed.</li></ul><p>
Required Qualifications</p><ul><li>
Education: Bachelor&rsquo;s Degree and a minimum of 8 years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree.
</li><li>Must possess a minimum at least one of the following professional certifications in subject domain including but not limited to: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)</li></ul><p>
Technical Skills</p><ul><li>
Hands-on programming experience in a business setting</li><li>
Proficiency in at least one software engineering methodology, including but not limited to: Waterfall, Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development (RAD)</li><li>
Experience applying a structured validation and testing method, including but not limited to: Unit Testing, Integration Testing, System Testing, Acceptance Testing, Regression Testing</li><li>
Collaboration skills to ensure design specifications are seamlessly implemented by the development team</li><li>
Familiarity with version control</li><li>
Demonstrated ability to work independently and navigate organizational ambiguity</li><li>
Effective written and verbal communication skills</li></ul><p>
Preferred Technical Skills</p><ul><li>
A software engineering industry certification, examples: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)</li><li>
Programming experience with the following language(s): Job Specific (e.g., Ruby, Python, Java, C++, COBOL, etc.)</li><li>
Familiarity with the following vendor-specific platforms: Job Specific (e.g., Azure, Windows Server platforms, RESTful APIs, or Linux)</li></ul><p>
Behavioral Requirements Skills:</p><ul><li>
Collaboration skills to ensure design specifications are seamlessly implemented by the development team.</li><li>
Demonstrate ability to work independently and navigate organizational ambiguity.</li><li>
Strong interpersonal, verbal, and written communication skills.</li><li>
Communicates Effectively</li><li>
Advanced in technical Skills, tech-savvy, values diversity.&quot;</li><li>
Adept customer focus, cultivates Innovation</li></ul><p>
Competencies Requirements:</p><div><div><p><br>
Core Competency</p><p><br>
Proficiency Level</p><p><br>
Competency Definition</p></div><div><p><br>
Cultivates Innovation<br>
</p><p>Adept</p><p><br>
Creating new and better ways for the organization to be successful</p></div><div><p><br>
Customer Focus</p><p><br>
Adept</p><p><br>
Building strong customer relationships and delivering customer-centric solutions</p></div><div><p><br>
Communicates Effectively<br>
</p><p>Expert</p><p><br>
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</p></div><div><p><br>
Tech Savvy</p><p><br>
Advanced</p><div><p><br>
Anticipating and adopting innovations in business-building digital
</p><p>and technology applications</p></div></div><div><p><br>
Technical Skills</p><p><br>
Advanced</p><p><br>
Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks</p></div><div><p><br>
Values Diversity</p><p><br>
Advanced</p><p><br>
Recognizing the value that different perspectives and cultures bring to an organization</p></div></div><p></p><p><br>
Other Information</p><p>
Pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</p><p>
Equal Employment Opportunity</p><p>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.</p><p>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</p></div>

Advanced Software Engineer - Power Apps

Acture Solutions

<div><p><b>Desktop Support Engineer</b><br>
<b>Location: Onsite Manhattan NYC</b><br>
<b>Schedule: Onsite M-F 9AM-6PM with On Call weekend rotation</b><br>
<br>
<b>Launch Your IT Career in a Role That Matters:</b></p><p>
Acture Solutions is seeking a <b>Desktop Support Engineer</b> to join our <b>on-site</b> support technical team. This role is ideal for someone with strong troubleshooting skills. If you enjoy solving IT problems, supporting staff, and ensuring critical systems run smoothly, this is a terrific opportunity to grow your IT career in a people-first environment. This role focuses heavily on Windows 11, macOS, conferencing systems, and collaboration platforms such as Google Workspace and Microsoft 365, which represent the majority of daily support activities.</p><p><b>
What You&rsquo;ll Do</b></p><ul><li>
Serve as the escalation point for complex Tier I/II issues, independently troubleshooting and resolving hardware, software, and network incidents (including access/authentication problems) with minimal supervision.</li><li>
Configure, deploy, and maintain endpoints and peripherals (desktops, laptops, mobile devices, printers, and classroom technology), ensuring standards, security protocols, and ITSM workflows are consistently followed.</li><li>
Perform advanced <b>Windows 11</b> troubleshooting and optimization, including OS repair, update failures, driver issues, profile corruption, and performance diagnostics; provide <b>macOS</b> endpoint support including setup, permissions, compatibility, and hardware integration.</li><li>
Support collaboration and productivity platforms including <b>Microsoft 365</b> and <b>Google Workspace</b> (account management, email/calendar, Drive/OneDrive access, and end-user support).</li><li>
Deploy and support conferencing and meeting room environments, including <b>Poly Studio/Poly Bar</b>, <b>Zoom Rooms</b>, and <b>Microsoft Teams Rooms</b>; troubleshoot AV, camera, microphone, and connectivity issues affecting hybrid meetings.</li><li>
Assist with infrastructure and lifecycle initiatives, including DNS/DHCP diagnostics, printer mapping, OS/software deployments, refresh cycles, endpoint provisioning, image updates, and patch testing, partnering with project teams as needed.</li><li>
Maintain thorough documentation of recurring issues, best practices, and all technical actions/changes; coordinate with vendors for warranty replacements and specialized equipment support; collaborate with other IT teams during rollouts and service expansions.</li></ul><p><b>
What You Bring</b></p><ul><li>
Required<ul><li><b>
Applicants must currently reside within an hour commute of NYC Midtown Manhattan. Relocation will not be considered.</b></li><li>
3 years of IT support or helpdesk experience.</li><li>
Hands-on skills with desktops, laptops, printers, and peripheral setup.</li><li>
Familiarity with Windows OS, Microsoft 365, and Google Workspace.</li><li>
Basic networking knowledge (IP, DNS, DHCP, connectivity troubleshooting).</li><li>
Excellent communication skills with ability to support both technical and non-technical staff</li><li>
Strong hands-on experience with Windows 11 system configuration, troubleshooting, and recovery.</li><li>
Working knowledge of macOS endpoint support and Apple device troubleshooting.</li><li>
Experience supporting Poly conferencing systems, Zoom Rooms, and Microsoft Teams Rooms.</li><li>
Solid understanding of Google Workspace and Microsoft 365 administration and end-user support.</li><li>
Ability to diagnose and resolve AV, meeting room, and collaboration platform issues quickly and independently. (Poly-based)</li><li>
CompTIA A+ or similar foundational certification.</li></ul></li><li>
Preferred<ul><li>
CompTIA Network+ or Microsoft Certified: Modern Desktop Administrator Associate.</li><li>
Experience supporting users in a managed service provider (MSP) environment.</li><li>
Exposure to ITIL ticket management processes or escalation workflows.</li></ul></li></ul><p><b>
Who We Are</b></p><p>
Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations&mdash;including schools&mdash;to enhance operations, cybersecurity, and long-term growth through exceptional service.</p><p><b>
Why Join Acture Solutions?</b></p><p>
At Acture Solutions, we don&rsquo;t just support IT&mdash;we support people. We're committed to professional growth, high-quality work, and a workplace where your contributions matter.</p><p><b>
What We Offer</b></p><ul><li>
Salary range NYC: $72,000 &ndash; $110,000 (based on experience)</li><li>
Comprehensive benefits package including medical, dental, vision, 401(k), EAP, and generous paid time off</li><li>
A respectful, collaborative environment where your work has real impact</li></ul><p><b>
Ready to Get Started?</b></p><p>
If you&rsquo;re passionate about tech, love helping people and want to grow your career &mdash;apply today.</p></div><p></p>

Desktop Support Engineer

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