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ai product manager governance senior associate

JPMorganChase

<div><b>JOB DESCRIPTION</b><br>
<br>
<br>
<div><div><div>The Chief Data and Analytics Office (CDAO) is responsible for building enterprise-scale, cutting-edge platforms for AI/ML and data operations that are used firmwide across JPMorganChase.</div></div><div><div>
</div></div><div><div>As an AI Product Manager (Senior Associate) within our governance organization, you will understand, formulate and execute well-designed, user-friendly product features that encompass AI &amp; data governance frameworks, policies, and procedures. Your role is crucial in ensuring the ethical and compliant application of AI and data technologies across the entire firm. You will be instrumental in integrating AI/ML &amp; Data Management technology into the company's structure, adhering to sustainable best practices in compliance with JPMC technology, operational risk, and relevant regulations. Collaborating with cross-functional teams such as Firmwide CDO, data scientists, engineers, design, legal, compliance, strategy and business units, you will work on AI &amp; data governance initiatives and ensure they align with regulatory requirements and industry best practices.</div></div><div><div>
</div></div><div><div><b>Job Responsibilities</b></div></div><div><ul><li><div>
Design and implement product features that apply evolving AI &amp; data governance frameworks, policies, and procedures to ensure the ethical and responsible use of AI technologies across the organization, ensuring compliance with regulations, standards, guidelines, and emerging regulations.</div></li></ul></div><div><ul><li><div>
Leverage AI-assisted rapid prototyping techniques to validate product requirements, accelerating stakeholder alignment and product discovery.</div></li></ul></div><div><ul><li><div>
Support the product roadmap and backlog; author PRDs and acceptance criteria; define and track KPIs/OKRs to measure adoption, control coverage, lifecycle compliance and streamlined governance.</div></li></ul></div><div><ul><li><div>
Translate AI and data risk into produce requirements and control points embedded into the development lifecycle including model onboarding, model lineage and modification tracking, and agentic systems, data and model risk governance.</div></li></ul></div><div><ul><li><div>
Collaborate with cross-functional stakeholders such as Firmwide CDO, data scientists, engineers, legal, compliance, design and business units to integrate AI &amp; Data governance practices into the AI/ML &amp; data development lifecycle
</div></li></ul></div><div><ul><li><div>Establish monitoring and reporting mechanisms to track compliance with AI &amp; data governance policies and identify areas for improvement.
</div></li></ul></div><div><ul><li><div>Present product updates, risk management and governance findings, and recommendations to senior leaders and stakeholders, ensuring transparency and accountability.</div></li></ul></div><div><div>
</div></div><div><div><b>Required qualifications, capabilities and skills</b></div></div><div><ul><li><div>
3+ years of experience in product management, technology governance, risk management, or compliance within regulated industries such as financial services, with a focus on Artificial Intelligence</div></li></ul></div><div><ul><li><div>
Basic understanding of AI/ML (including GenAI) and data governance, Models, MLOps, Agents, MCP, A2A and technology governance/risk/compliance principles.</div></li></ul></div><div><ul><li><div>
Familiarity with using AI-assisted coding/prototyping tools (GitHub Copilot, Claude Code etc.) to product, iterate on prototypes, PRDs and technical concepts in close partnership with engineering and design.</div></li></ul></div><div><ul><li><div>
Proven experience in business analysis to identify critical requirements by understanding complex and interdependent processes.
</div></li></ul></div></div><div><div><ul><li><div>Strong critical thinking and problem-solving skills, with the ability to identify and mitigate risks effectively.
</div></li></ul></div><div><ul><li><div>Excellent presentation and communication skills, with the ability to convey complex information to senior leaders and stakeholders.
</div></li></ul></div><div><ul><li><div>Proven ability to collaborate effectively across cross-functional teams and build strong working relationships.
</div></li></ul></div><div></div><div><div><b>Preferred qualifications, capabilities and skills</b>
</div></div><div><ul><li><div>Experience with public cloud platforms (e.g., AWS, GCP, Azure) is a plus.</div></li></ul></div><div><ul><li><div>
Demonstrated a track record of building end-to-end prototypes with AI assistance and translating them into engineering-ready acceptance criteria; strong experience with AI coding assistants.</div></li></ul></div><div><ul><li><div>
Computer Science undergrad/grad degree and ideally experience working as an engineer in Financial Services with a focus on building AI products.</div></li></ul></div><div><ul><li><div>
Certifications in AI governance, data governance, or related fields.</div></li></ul></div></div><div><br>
</div><div></div><br>
<b>ABOUT US</b><br>
<br>
<br>
<div><div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b>
<br>
<br>
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.</div>

AI Product Manager - Governance (Senior Associate)

International Swaps and Derivatives Association

<div><div><p>June 30, 2026</p>
<p><b>Job Title:</b> Assistant Director, Artificial Intelligence</p>
<p><b>Reports to:</b> Senior Director, Digital Transformation, Analytics</p>
<p><b>Location:</b> New York</p>
<p><b>Salary Range:</b> $120,000 - $130,000</p>
</div><div><p><b>Job purpose</b><br>
This is a hands-on role. The successful candidate will architect and build production AI systems directly, while owning delivery, quality, evaluation, and partner management across the AI Solutions Lab portfolio. The role reports to the Senior Director of Digital Transformation and head of the AI Solutions Lab.</p><br>
<p></p>
<p><b>
Duties and responsibilities</b></p>
<ul>
<li>Deliver the next phase of the ISDA AI Solutions Lab&rsquo;s buildout, helping move current AI initiatives from prototype/MVP stage toward robust, scalable and member-ready delivery. Architect and build the next phase of AI agents, external and internal.</li>
<li>Own the design and delivery of AI solutions that make ISDA standards and digital solutions more accessible, usable and AI-ready for members.</li>
<li>Help shape and scale the ISDA Knowledge Base and Assistant as the governed foundation for AI-enabled access to ISDA standards, taxonomies and related IP.</li>
<li>Oversee enhancement of priority AI capabilities including the CDM Coder, DRR Translator, Tracer, cross-jurisdiction analysis and AI legal opinions initiatives.</li>
<li>Help drive development and rollout of internal AI capabilities and agents aligned with the internal AI deployment roadmap.</li>
<li>Define product requirements, broader Agents orchestration, architecture direction, evaluation harnesses and quality standards and delivery priorities across the AI Solutions Lab portfolio.</li>
<li>Work closely with internal SMEs across CDM, DRR, legal, IT and product teams to ensure solutions are accurate, grounded and useful in real workflows.</li>
<li>Reach out to members for pulse checks and convert member and stakeholder feedback into roadmap decisions, product refinements and delivery choices to maximize adoption.</li>
<li>Help define practical connectivity and delivery models, including MCP servers and packaged AI Skills, so members can consume ISDA AI capabilities safely within their own environments.</li>
<li>Contribute to broader ISDA AI strategy development, including alignment between external member-facing AI solutions and internal AI deployment priorities.</li>
<li>Lead AI quality, guardrails and governance across the Lab&rsquo;s solutions, including evaluation harnesses, groundedness and traceability checks, observability and tracing, confidence frameworks, security and safe use boundaries, both internally and externally.</li>
<li>Own cost aware design of AI workloads, balancing performance and reliability against inference and infrastructure spend.</li>
<li>Manage relevant external partners and specialist vendors, ensuring work is aligned to ISDA&rsquo;s priorities, timelines, architecture and ownership model.</li>
<li>Support the Senior Director including for executive and board reporting by articulating progress, key risks, delivery needs and strategic value in a clear and concise way.</li>
<li>Help build a durable internal AI capability for ISDA that protects ISDA IP, accelerates adoption of ISDA standards and reinforces ISDA&rsquo;s strategic position in the market<b><i>.</i></b></li></ul><br>
<p></p>
<p><b>
Relevant Skills / Abilities</b></p>
<ul>
<li>Strong senior-level experience (at least five years) leading the design and delivery of AI-enabled products or platforms from prototype through controlled rollout and production, with a demonstrable track record of shipping production AI systems that serve real users.</li>
<li>Hands-on engineering ability in Python (and ideally TypeScript/React for front end UI) and Java, and comfortable building production systems directly.</li>
<li>Deep understanding of LLMs, retrieval-augmented generation (including hybrid retrieval across semantic, graph and keyword search, with reranking and embedding-model selection), knowledge bases, knowledge graphs and ontologies, agentic workflows and skills, evaluation methods (eval harnesses, LLM-as-judge, groundedness and faithfulness metrics, tracing), and model risk controls.</li>
<li>Experience building secure, scalable and reliable AI solutions in enterprise environments, including governance, permissions, auditability and data protection including private retrieval architectures and ensuring proprietary data is not exposed to external model providers</li>
<li>Hands-on AWS experience (Bedrock, Neptune, OpenSearch, Lambda) is very important. Strong engineers able to ramp quickly will also be considered. Cost-aware design of inference and infrastructure spend is expected.</li>
<li>Proven ability to translate complex domain knowledge into usable AI products, ideally in financial markets, regulatory technology, legal tech, standards or data-intensive environments; or a demonstrated ability to ramp quickly on a complex domain.</li>
<li>Strong product and solution architecture skills, with the ability to define use cases, prioritize roadmap items and align technical delivery with strategic business outcomes.</li>
<li>Experience overseeing external vendors, technology partners and proof-of-concept work, while retaining internal control of direction, quality and IP.</li>
<li>Ability to work closely with subject matter experts to refine AI tools iteratively and turn specialist feedback into practical product improvements.</li>
<li>Strong grasp of structured data, taxonomies, ontology-style data models and mappings across complex standards or schemas.</li>
<li>Experience with user testing, controlled pilots, adoption planning, training and feedback loops for specialist user populations.</li>
<li>Strong judgment on AI risks, including hallucination, groundedness, security, explainability, confidence scoring and safe deployment boundaries.</li>
<li>Degree in Computer Science, Artificial Intelligence, Data Science, Software Engineering, or a related discipline, or equivalent practical experience, is desirable.</li>
<li>Excellent communication skills, including the ability to understand member issues, to work across the organization and influence and align stakeholders, and to brief senior management and explain technical issues in concise business language.</li>
<li>Demonstrated ability to operate in a lean, hands-on environment, balancing strategy, execution and stakeholder engagement.</li></ul></div></div><p></p>

Assistant Director, Artificial Intelligence, NY

<div><b>JOB DESCRIPTION</b><br>
<br>
<br>
<p>Join a role that's central to our technological resilience, offering a unique opportunity to shape the firm's tech risk strategy and enhance industry compliance.
</p><p></p><p>As a Tech Risk &amp; Controls Director within Consumer &amp; Community Banking Technology &amp; Risk Controls team, you will help shape and implement the firm's technology risk management strategy and strengthen industry compliance. You will run the operating cadence for audit engagement and issue management across assigned technology portfolios, partnering closely with technology leaders, Product/Engineering teams, and control partners.</p><p>
You will provide centralized governance across the audit lifecycle (internal, external, and regulatory engagements as applicable), ensuring clear accountability for deliverables and translating audit outcomes into sustainable control enhancements. You will also oversee the issue management lifecycle end-to-end&mdash;from identification and articulation through remediation and validation&mdash;ensuring issues are owned, appropriately risk-rated, and closed on time with durable fixes.</p><p>
This role is designed for a risk and controls leader who can operate credibly with senior technology executives and translate complex technical matters into concise, decision-ready risk narratives that improve audit readiness, execution quality, and regulatory hygiene.</p><p>
</p><p>Job Responsibilities</p><ul><li>
Develop and implement technology risk management strategies, policies, and processes to identify, assess, mitigate, and monitor risks; drive strategic initiatives aligned to firm standards, regulatory requirements, and industry best practices</li><li>
Own the audit engagement framework for assigned portfolios, ensuring audits are managed proactively and consistently from initiation through closure, with clear ownership and high-quality deliverables</li><li>
Oversee the full issue management lifecycle impacting CCB Technology, ensuring issues are identified early, written clearly, governed through closure, and validated with durable remediation</li><li>
Sets reuse-first expectations for enterprise-authorized AI adoption within the work environment across technology risk and controls operations to accelerate evidence synthesis, issue analysis, and executive reporting, with human-in-the-loop validation and appropriate handling of sensitive data</li><li>
Establish expectations for issue quality, including problem statements, root cause articulation, impact and risk relevance, control mapping, scope clarity, and appropriately defined corrective and preventative actions</li><li>
Identify and escalate emerging and upstream technology risks using firm management framework tools (e.g., risk event management, reporting, action plan tracking) and provide expert counsel to stakeholders regarding security obligations and acceptable outcomes</li><li>
Build and maintain strong relationships with internal and external stakeholders, including cross-functional leads, regulators, and auditors, to support compliance with legal, regulatory, and industry standards</li><li>
Define and run governance routines to manage audits and issues at scale, including portfolio-level operating reviews and senior leader updates; establish transparent metrics and executive reporting as a single source of truth for audit status, requests, issue inventory, remediation progress, and themes</li><li>
Drive timely escalation of material risks (e.g., late deliverables, weak evidence, unclear ownership, remediation slippage) and translate execution detail into decision-ready narratives that enable leadership action</li><li>
Design and implement standard playbooks, templates, workflows, and tooling improvements to streamline audit engagement and issue management; reduce duplication, improve consistency, and increase audit readiness while reducing the cost of control</li><li>
Establishes governance standards for AI-assisted workflows used in risk reporting and issue/action-plan management, ensuring traceability/auditability and alignment to security, resiliency, and regulatory expectations</li></ul><p>
</p><p>Required Qualifications, Capabilities, and Skills</p><ul><li>
Substantial experience leading audit engagement management, issue remediation governance, and/or technology risk &amp; controls execution within a large, regulated financial institution or similarly complex environment</li><li><p>
Demonstrated expertise in technology controls, audit practices, and issue management disciplines, including translating technical detail into clear, risk-relevant narratives for senior stakeholders</p><p>
</p></li><li>7+ years of experience (or equivalent expertise) in technology risk management, information security, or a related field, focused on risk identification, assessment, and mitigation</li><li>
Demonstrated expertise in risk management frameworks, industry standards, and regulatory requirements relevant to the financial industry</li><li>
Demonstrated experience leading safe adoption of enterprise-authorized AI capabilities within the work environment within technology risk and controls workflows, including validation practices and awareness of data sensitivity</li><li>
Ability to define review/approval and escalation expectations for AI-assisted recommendations while maintaining security, auditability, and regulatory compliance outcome</li><li>
Establish feedback loops and retrospectives to continuously improve the operating model based on lessons learned from audits, validations, and stakeholder feedback</li><li>
Proven ability to lead large teams, manage cross-functional projects, influence executive-level decision-making, and translate technology insights to business strategy for senior executives</li><li>
Advanced knowledge and experience in data security, risk assessment &amp; reporting, and control evaluation/design/governance, with a track record of implementing effective risk mitigation strategies</li></ul><p>
</p><p>Preferred Qualifications, Capabilities, and Skills</p><ul><li>
Experience with JPMorganChase technology control frameworks, audit engagement models, and issue governance practices; familiarity with common audit and regulatory expectations impacting large-scale technology organizations</li><li>
Executive presence and sound judgment, balancing strong partnership with adherence to firm standards; credibility across technology and control communities</li><li>
Outcome-driven and structured approach: ability to simplify complexity into clear priorities, repeatable cadences, and measurable deliverables; precise written and verbal communication suitable for senior leader and governance forums</li></ul>
<b>ABOUT US</b><br>
<br>
<br>
<p>Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p></p><p>Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b>
<br>
<br>
Our Consumer &amp; Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.</div>

Tech Risk and Controls - Execution, Issue Mgt & Audit Engagement

Hinge

<div>
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  <strong>
   Hinge is the dating app designed to be deleted
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  <span>
   In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we&rsquo;re on a mission to inspire intimate connection to create a less lonely world. We&rsquo;re obsessed with understanding our users&rsquo; behaviors to help them find love, and our success is defined by one simple metric&ndash; setting up great dates. With millions of users across the globe, we&rsquo;ve become the most trusted way to find a relationship, for all.
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  <strong>
   About the Role
  </strong>
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  &nbsp;
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 <p>
  The
  <strong>
   Head of Product &amp; Tech Operations
  </strong>
  is a high-impact leadership position designed to own and evolve the unified operating system of our Product and Technology organizations. Reporting directly to the Chief Product and Technology Officer (CPTO), you will be the primary architect of how we work, ensuring our teams are faster, clearer, and more effective at scale.
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  This role merges Product and Tech operations into a single, coherent organization. Your mission is to eliminate organizational noise and duplication, allowing our functional leaders to focus on long-term strategy and innovation while you ensure the engine of the company runs with world-class precision.
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  <strong>
   Responsibilities
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  <li>
   <strong>
    Own the Product &amp; Tech Operating System:
   </strong>
   Define, document, and continuously evolve the end-to-end Product Development Lifecycle (PDLC) and Software Development Lifecycle (SDLC) as a single, integrated system
  </li>
  <br/>
  <li>
   <strong>
    Drive Execution Rigor &amp; Planning:
   </strong>
   Lead the annual and quarterly planning cycles, ensuring alignment across Product, Engineering, and Design. Force early visibility and resolution of misalignments between cross-functional teams before they impact delivery
  </li>
  <br/>
  <li>
   <strong>
    Lead Technical Program Management (TPM):
   </strong>
   Directly lead the TPM organization, overseeing the execution of complex, multi-team initiatives that are critical to the company&rsquo;s success
  </li>
  <br/>
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   <strong>
    Operationalize Innovation:
   </strong>
   Create the framework that allows high-risk, long-term bets to coexist with immediate delivery pressure without diluting either
  </li>
  <br/>
  <li>
   <strong>
    AI Tooling Enablement:
   </strong>
   Drive the strategy for AI workforce enablement to ensure our teams are leveraging the latest technology to improve productivity. Own vendor management and the selection, implementation, and governance of the tooling stack used across the Product-Tech organization
  </li>
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  <p>
   <br/>
  </p>
  <strong>
   What We're Looking For
  </strong>
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   <strong>
    Proven Leadership:
   </strong>
   Extensive experience (typically 10+ years) in a senior leadership role within Product Operations, Engineering Operations, or Technical Program Management at a high-growth technology company
  </li>
  <br/>
  <li>
   <strong>
    Systems Thinking:
   </strong>
   A demonstrated ability to design complex organizational systems (PDLC/SDLC) that balance the need for discipline with the need for speed
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   <strong>
    Strategic Execution:
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   Experience leading large-scale annual and quarterly planning processes for organizations with hundreds of employees
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    Change Management:
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   Proven success in leading organizational transformations, merging teams, or redefining reporting structures and operating models
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    Influence:
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   Exceptional communication skills with the ability to partner effectively with C-suite executives and SVPs to drive alignment
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    Forward-Thinking:
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   Experience or a strong interest in AI workforce enablement and modernizing the developer/product manager experience through better tooling
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   As a member of our team, you&rsquo;ll enjoy:
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   401(k) Matching:
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   We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
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  <strong>
   Professional Growth:
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   Get an annual Learning &amp; Development stipend once you&rsquo;ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.
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   Parental Leave &amp; Planning:
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   When you become a new parent, you&rsquo;re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)
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  <strong>
   Fertility Support:
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   You&rsquo;ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.
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  <strong>
   Date Stipend:
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   All Hinge employees receive a $100 monthly stipend for epic dates&ndash; Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.
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  <strong>
   ERGs:
  </strong>
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   We have eight Employee Resource Groups (ERGs)&mdash;Asian, Unapologetic, Disability, LGBTQIA+, R
  </span>
  <span>
   aices
  </span>
  <span>
   , Women/Nonbinary, Parents &mdash;that hold regular meetings, host events, and provide dedicated support to the organization &amp; its community.
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  <strong>
   At Hinge, our core values are&hellip;
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  <strong>
   Authenticity:
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   We share, never hide, our words, actions and intentions.
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   Courage:
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   We embrace lofty goals and tough challenges.
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   Empathy:
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   We deeply consider the perspective of others.
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  <strong>
   Diversity inspires innovation
  </strong>
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 </p>
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  <span>
   Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
  </span>
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  <em>
   <strong>
    If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.
   </strong>
  </em>
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  <em>
   #Hinge
  </em>
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  .
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  Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
 </span>
</div>


Head of Product & Tech Operations

American Express

<div><p><b>About American Express Digital Labs
</b></p><p>American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling products and platforms that matter to our customers&rsquo; digital lives. We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in a digital world.
</p><p>As a fast-moving, entrepreneurial team, we partner with leading technology companies and strategic partners to bring differentiated digital payment solutions and engaging membership experiences to market.
</p><p><b>Role Overview
</b></p><p>As Director, Product Development &ndash; MCP Platform &amp; Agent Ecosystem, you will define and lead the platform strategy that enables Large Language Models (LLMs), AI agents, and external AI platforms to securely access American Express capabilities through the Model Context Protocol (MCP). This role will help establish how American Express participates in the rapidly evolving agent ecosystem while creating reusable foundations that power AI experiences across both external platforms and American Express digital channels.
</p><p>You will own the core MCP platform, standards, and operating model that enable product teams across the company to expose capabilities in a secure, scalable, and consistent manner. Working closely with MCP use case teams and business owners, you will define best practices for tool design, authentication, authorization, documentation, evaluation, observability, personalization, and responsible AI governance. As the company&rsquo;s MCP subject matter expert, you will build a center of excellence that accelerates adoption while ensuring a high bar for quality, security, compliance, and customer experience.
</p><p>Success in this role requires a unique blend of platform product management, AI fluency, developer experience expertise, ecosystem thinking, and strong cross-functional leadership.</p></div>
<br><div><p><b>Minimum Qualifications
</b></p><div><ul><li><div>8+ years of product management experience, with significant experience leading platform, API, developer platform, or infrastructure products.
</div></li></ul></div><div><ul><li><div>Proven experience defining product strategy and delivering large-scale platform capabilities across multiple stakeholder groups.
</div></li></ul></div><div><ul><li><div>Experience building developer-facing products, APIs, SDKs, or ecosystem platforms.
</div></li></ul></div><div><ul><li><div>Strong understanding of authentication, authorization, identity, OAuth, consent management, platform security, and data governance concepts.
</div></li></ul></div><div><ul><li><div>Experience working across legal, compliance, privacy, and risk stakeholders to launch customer-facing platform capabilities.
</div></li></ul></div><div><ul><li><div>Demonstrated ability to operate effectively in highly cross-functional environments and influence without direct authority.
</div></li></ul></div><div><ul><li><div>Experience defining product metrics, experimentation frameworks, and data-driven decision-making processes.
</div></li></ul></div><div><ul><li><div>Excellent written and verbal communication skills, including the ability to translate complex technical concepts into clear business outcomes.
</div></li></ul></div><div><ul><li><div>Bachelor&rsquo;s degree or equivalent experience.<br>
</div></li></ul></div><div></div><p><b>Preferred Qualifications
</b></p><div><ul><li><div>Experience working with Large Language Models (LLMs), AI agents, agentic systems, MCP, function calling, tool orchestration, or related technologies.
</div></li></ul></div><div><ul><li><div>Experience building products for developer ecosystems, partner integrations, marketplaces, or platform businesses.
</div></li></ul></div><div><ul><li><div>Knowledge of MCP standards, agent frameworks, AI tooling ecosystems, and emerging industry patterns.
</div></li></ul></div><div><ul><li><div>Experience defining AI governance, responsible AI controls, model evaluation frameworks, or AI platform standards.
</div></li></ul></div><div><ul><li><div>Experience defining observability, telemetry, monitoring, analytics, or platform measurement capabilities.
</div></li></ul></div><div><ul><li><div>Familiarity with personalization platforms, customer context systems, conversational AI experiences, or AI-driven recommendation capabilities.
</div></li></ul></div><div><ul><li><div>Experience partnering with security, identity, privacy, and enterprise architecture organizations on platform-scale initiatives.
</div></li></ul></div><div><ul><li><div>Experience leading products in highly regulated industries such as financial services, payments, fintech, or technology.
</div></li></ul></div><div><ul><li><div>Advanced degree in Business, Computer Science, Engineering, or related field.<br>
</div></li></ul><div></div><div>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.</div></div></div>
<br><div><p>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
</p><p>As part of Team Amex, you&rsquo;ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</p></div>
<br><div><p>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
</p><p></p><ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul><p>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
</p><div>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.<br>
</div><div></div><br>
<div>We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.<br>
</div><div></div><br>
<div>US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.</div></div><div></div>

Director, Product Development - MCP Platform & Agent Ecosystem

<div><p><b>About American Express Digital Labs
</b></p><p>American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling products and platforms that matter to our customers&rsquo; digital lives. We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in a digital world.
</p><p>As a fast-moving, entrepreneurial team, we partner with leading technology companies and strategic partners to bring differentiated digital payment solutions and engaging membership experiences to market.
</p><p><b>Role Overview
</b></p><p>We are seeking a Director of Product Development to lead product strategy and platform development for Agentic Commerce at American Express.
</p><p>Reporting to the Vice President of Product Development, Agentic Commerce, this leader will define the foundational capabilities, customer experiences, and operating models required to support secure and scalable agent-driven commerce across the American Express ecosystem.
</p><p>The role is responsible for translating the broader Agentic Commerce vision into a multi-year product strategy and roadmap. It will focus on defining the capabilities, experiences, and trust frameworks required to support agent-driven commerce while ensuring those capabilities can scale across partners, channels, and future use cases.
</p><p>As a trusted, closed-loop network, American Express is uniquely positioned to extend its authentication, authorization, identity, and risk capabilities into AI-powered commerce experiences while preserving Card Member visibility and control over agent-initiated activity. By leveraging our membership model, premium brand, and differentiated data assets, this leader will help define the experiences and capabilities that create value for Card Members, merchants, partners, and the broader ecosystem.
</p><p>This role requires deep engagement with payments infrastructure, AI and agent technologies, platform architecture, and emerging industry standards. Success will require strong cross-functional leadership and the ability to align stakeholders across product, engineering, risk management, policy, operations, legal, network, and commercial organizations.</p></div>
<br><div><p>Minimum Qualifications
</p><ul><li>10+ years of progressive product leadership experience, with significant depth in payments, fintech, platform products, developer ecosystems, or other complex, regulated technology environments.
</li><li>Proven experience defining product strategy and leading multi-year roadmaps that span multiple business units, technology domains, and stakeholder groups.
</li>Demonstrated track record of 0<li> 1 product development, including defining and launching new products, platforms, or capabilities in emerging markets where standards, customer expectations, and operating models were still evolving.
</li><li>Experience building platform-level capabilities rather than standalone features, including services that support multiple products, partners, channels, or ecosystem participants.
</li><li>Strong understanding of payments and trust infrastructure, including authentication, authorization, identity, consent, fraud and risk management, tokenization, and transaction processing systems.
</li><li>Experience partnering closely with engineering organizations to define APIs, platform architectures, orchestration layers, and scalable product frameworks.
</li><li>Proven ability to operate effectively in highly matrixed environments, aligning stakeholders across business, engineering, risk, policy, legal, operations, and commercial organizations.
</li><li>Demonstrated ability to evaluate complex technical, customer, regulatory, and commercial tradeoffs and make high-quality product decisions in ambiguous environments.
</li><li>Customer-obsessed mindset with experience leveraging customer research, data, and analytics to shape product strategy and roadmap decisions.
</li><li>Exceptional communication skills and executive presence, with the ability to influence senior leaders and translate complex technical concepts into clear business outcomes.
</li></ul><p>Preferred Qualifications
</p><ul><li>Strong knowledge of card payments infrastructure, including issuer processing, card lifecycle management, card-on-file experiences, tokenization, digital wallets, network token frameworks, and credential provisioning.
</li><li>Experience working with digital wallet ecosystems such as Apple Pay, Google Pay, PayPal, merchant wallets, or tokenized payment experiences.
</li><li>Exposure to fraud systems, risk modeling, financial controls, authorization systems, or transaction decisioning platforms.
</li><li>Direct experience building, integrating, or scaling AI-powered products, agent systems, LLM-based platforms, developer platforms, or ecosystem products.
</li><li>Experience contributing to industry standards, technical protocols, interoperability frameworks, or ecosystem governance initiatives.
</li><li>Deep understanding of identity, delegated authorization, user consent, transparency, and control mechanisms in digital or AI-driven environments.
</li><li>Experience launching products across platform ecosystems, including AI platforms, wallets, marketplaces, operating systems, or developer networks.
</li><li>Experience partnering with policy, regulatory, compliance, or governance stakeholders in emerging technology domains.
</li>MBA or advanced degree in Computer Science, Engineering, Data Science, Business, or a related field.<br>
<li>
</li></ul><p></p><p>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.</p></div><p></p>
<br><div><p>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
</p><p>As part of Team Amex, you&rsquo;ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</p></div>
<br><div><p>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
</p><p></p><ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul><p>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
</p><div>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.<br>
</div><div></div><br>
<div>We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.<br>
</div><div></div><br>
<div>US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.</div></div><div></div>

Director, Product Development - Agentic Commerce Platform & Product Strategy

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>We are looking for a hands-on Platform Architect who will design and build the Knowledge Fabric Enablement Layer &mdash; the foundational system that allows teams to define, register, manage, and operationalize enterprise knowledge for Agentic AI. This role focuses on building the infrastructure, APIs, and orchestration capabilities that make knowledge integration, reasoning, and retrieval possible at scale.</div><br>
<div></div><br>
<div>You will architect the services, abstractions, and developer interfaces that let others plug in their own data, ontologies, and retrieval logic &mdash; while ensuring consistency, observability, and governance across the enterprise.</div><br>
<div></div><br>
<div>Key Responsibilities:</div><br>
<div></div><br>
<ul><li> Design the Knowledge Fabric Platform Services
</li></ul><div>Architect and build the underlying services that manage registration, discovery, and access of knowledge assets (e.g., ontologies, embeddings, graphs, data connectors, schemas).</div><br>
<div></div><br>
<ul><li> Develop Knowledge APIs and SDKs
</li></ul><div>Define and implement APIs, SDKs, and connectors for integrating knowledge sources, vector stores, and graph systems into the platform &mdash; enabling agent and workflow-level consumption.</div><br>
<div></div><br>
<ul><li> Implement Fabric Orchestration Layer
</li></ul><div>Build orchestration components for ingestion, transformation, indexing, and synchronization of knowledge entities across internal and external systems.</div><br>
<div></div><br>
<ul><li> Enable Ontology Lifecycle Management
</li></ul><div>Provide tooling and pipelines for ontology versioning, schema evolution, and entity linking so teams can evolve their domain models without disruption.</div><br>
<div></div><br>
<ul><li> Governance &amp; Observability Enablement
</li></ul><div>Build modules that capture metadata, lineage, and provenance for every knowledge operation &mdash; integrating with policy, audit, and TRiSM layers.</div><br>
<div></div><br>
<ul><li> Performance &amp; Scalability Engineering
</li></ul><div>Design for low-latency retrieval and high-throughput ingestion across hybrid and distributed knowledge sources.</div><br>
<div></div><br>
<ul><li> Collaboration &amp; Developer Experience
</li></ul><div>Work closely with AI platform engineers, data fabric teams, and agent developers to ensure the knowledge fabric SDK and APIs are usable, composable, and extensible.</div><br>
<div></div><br>
<div>Qualifications:</div><br>
<div></div><br>
<ul><li>Bachelor&rsquo;s or master&rsquo;s degree in computer science, Engineering, or a related field.</li></ul>
<ul><li>Experience in architecture roles with a focus on manufacturing and industrial applications.</li></ul>
<ul><li> 7+ years in distributed systems or platform engineering, with 3+ years in AI/Knowledge/ML infrastructure.
</li></ul><ul><li> Strong expertise in microservices, event-driven systems, and API platform design.
</li></ul><ul><li> Hands-on experience with one or more of:
</li></ul><ul><li> Vector DBs / Graph Stores: Weaviate, Neo4j, ArangoDB, RedisGraph, Milvus.
</li></ul><ul><li> Knowledge/Metadata Services: OpenMetadata, DataHub, Amundsen, or custom catalog services.
</li></ul><ul><li> Orchestration &amp; Pipelines: Airflow, Dagster, Ray, LangGraph, or similar.
</li></ul><ul><li> Skilled in Python, Go, or TypeScript, with strong fundamentals in API development, caching, and messaging systems (Kafka, SQS, etc.).
</li></ul><ul><li> Familiarity with retrieval architectures (RAG, hybrid retrieval) and semantic search design principles.
</li></ul><ul><li> Experience embedding governance and policy hooks (RBAC, lineage, audit) in data or AI pipelines.
</li></ul><ul><li>Proficient in traditional and modern architectural patterns, software development, and system integration.</li></ul>
<ul><li>Demonstrated ability to think strategically and integrate a broad range of ideas regarding product development.</li></ul>
<ul><li>Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and manage stakeholder expectations.</li></ul>
<ul><li>Proven leadership abilities and experience in working with diverse and globally distributed teams.</li></ul><br>
<div></div><br>
<div>Preferred Qualifications:</div>
<ul><li>Experience with Generative, DL/ML/AI, IoT, and data analytics in a manufacturing environment.</li></ul>
<ul><li>Certifications in cloud architecture (AWS Certified Solutions Architect, Google Cloud Professional Architect, etc.).</li></ul>
<ul><li>Prior experience in agile development environments.</li></ul>
<ul><li> Familiarity with multi-agent orchestration frameworks (LangGraph, ServiceNow Agentic AI, Azure Foundry, Bedrock AgentCore).
</li></ul><ul><li> Prior experience designing developer platforms or internal PaaS for AI or knowledge systems.
</li></ul><ul><li> Exposure to policy enforcement and observability (OpenTelemetry, SPIFFE/SPIRE, OPA).
</li></ul><ul><li> Experience with schema/ontology evolution tooling and event-driven synchronization patterns<br>
</li></ul><div></div><br>
<br>
<div>Salary Range: $132,600 - $179,400 a year</div><br>
<div></div><br>
<br>
<br>
<div>#LI-MG2</div><br>
</div></div></div><div></div><br>
<div><div><div>Location
</div><div>New York, NY
</div></div><div><div>Job Function
</div><div>CONSULTANCY
</div></div><div><div>Role
</div><div>Solution Architect
</div></div><div><div>Job Id
</div><div>419281
</div></div><div><div>Desired Skills
</div><div>Generative AI
</div></div><div><div>Salary Range
</div><div>$132,600-$179,400 a year</div></div></div></div><div></div>

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