head of operations

associate - operations

commercial operations manager Jobs in Mumbai

commercial operations manager

faa - admin & accounts

airport operations

Tata Consultancy Services

<div>
 
 
 TCS is Hiring for Airport Operations
 
 
 
 
 Shift : Rotational 24/7
 
 
 
 
 Qualification : Minimum 15 years of regular, full-time education (10 + 2 + 3) is mandatory.
 
 
 
 
 Experience : 1 to 5 Years
 
 
 
 
 
 
 
 Job Description :
 
 
 <ul>
 <li>
 Graduate in any stream with relevant travel experience.
 </li>
 <li>
 International Air Transport Association (IATA) Certified or Diploma in Travel and Tourism
 </li>
 <li>
 Good knowledge of Airline Industry
 </li>
 <li>
 Previous work experience of working on Airport systems and applications for Crew, Ground, Departure Control, Turn Around, Baggage, and loading
 </li>
 <li>
 Working knowledge of any GDS
 </li>
 <li>
 Supported DCS systems for Reservations, Passenger Check-ins &amp; Boarding, Baggage check-in, Load management.
 </li>
 <li>
 Supported Crew systems for scheduling, tracking, and ensuring efficient utilization of crew resources.
 </li>
 <li>
 Supported Baggage System like Monitoring and operating automated baggage handling systems
 </li>
 <li>
 Knowledge of Printing flight load sheet, baggage report, Advance Passenger Information System (APIS)
 </li>
 <li>
 Creating Incidents/Problem as per incident management &amp; problem management tools.
 </li>
 <li>
 Available to work in 24 x 7 shifts
 </li>
 <li>
 Good communication
 </li>
 <li>
 Working knowledge of MS Office and other standard desktop applications
 </li>
 <li>
 Good Analytical &amp; Research skills.
 </li>
 <li>
 Good troubleshooting and coordination skills.
 </li>
 <li>
 Ability to work independently with minimum supervision.
 </li>
 <li>
 Ability to achieve stringent SLAs.
 </li>
 </ul>
 
 
</div>

Airport Operations

Adani Airport Holdings Ltd

<div>
 
 Responsibilities
 
 
 
 
 Stakeholder Management &ndash; Airport Authority of India, NSAFT, ASF &amp; PSF Books of Accounts / Financials
 
 
 
 <ul>
 <li>
 Preparation of Monthly/ Quarterly financial statement &amp; Audit thereof.
 </li>
 <li>
 Passenger Service Fee (Security Component) fund /Aviation Security Fee
 </li>
 <li>
 Co-ordination with Revenue Auditors, issue of final reports on timely basis.
 </li>
 <li>
 Reconciliation and closure of ADF / MDF / Development fee
 </li>
 <li>
 Co-ordination with NASFT and follow up with NASFT for payment towards CISF expenses reimbursement &amp; Provide time to time information to NASFT regarding CISF
 </li>
 <li>
 Drafting and sending replies to the stakeholder queries and in coordination and consultation with legal and regulatory team.
 </li>
 <li>
 Control and monitoring the CISF related expenses
 </li>
 <li>
 Support to Regulatory Team towards data points and court cases/arbitration / tariff related matters
 </li>
 <li>
 Co-ordination with Airport Authority of India for various matter like revenue share, revenue audit report &amp; Monthly MIS.
 </li>
 <li>
 Visit to Regulatory bodies at Delhi as and when required.
 </li>
 <li>
 Coordinate with GCC to ensure timelines
 </li>
 <li>
 Engage with relevant stakeholders at MIAL, ABEX, GCC, TC for timely payments
 </li>
 <li>
 Audit Responses, Internal / MAAS, Statutory etc
 </li>
 <li>
 Vendor Payments follow-up and Hygiene
 </li>
 <li>
 Release of Service Entries, SES
 </li>
 <li>
 Controlling the Opex cost and periodic review of provision of expenses. Thorough Opex variance through GCC.
 </li>
 <li>
 Approve PR &amp; SES to ensure correct mapping of GL, cost center, commitment item and internal order with proper supporting. Providing support to stakeholders in resolving budget errors.
 </li>
 <li>
 Insurance compliance and other related activities
 </li>
 <li>
 Develop trackers and reports for monitoring and controls. Hold discussion with relevant HODs and Mgmt to bring desired attention and action.
 </li>
 <li>
 Adhoc tasks, assignments, Benchmarking etc
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualification
 
 &ndash; Chartered Accountant.
</div>

Manager F&A

<div>
 
 About Business
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 Adani Group
 
 : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 
 
 
 Adani Airports Holding Limited
 
 : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
 
 
 
 Job Purpose:
 
 Lead - Office Leasing is responsible for overseeing the leasing operations for large office spaces at large assets, ensuring effective marketing, tenant management, and lease negotiations. This role focuses on increasing occupancy rates by leading a team that conducts property tours, reviews tenant applications, and negotiates lease terms. The Lead works to match prospective tenants with suitable office spaces while ensuring the company&rsquo;s goals for revenue and tenant retention are achieved.
 
 
 
 Purpose
 
 
 
 
 RESPONSIBILITIES
 
 
 
 Adani Airport City is developing Mixed Use Real Estate Airport Cities including Retail, Office, Hotels, Convention Centre and Arena across various cities &ndash; Mumbai, Navi Mumbai, Ahmedabad, Jaipur, Lucknow, Guwahati spanning over 22 Mn. Sft in the initial Phases.
 
 
 
 Develop And Optimize Tenant Mix For Office Spaces
 
 
 
 Oversee the creation and distribution of corporate office space advertisements across multiple platforms, ensuring office areas are marketed effectively to attract target businesses.
 
 
 Supervise the design of brochures, office floor plans, and promotional materials, while managing property listings on corporate real estate websites to increase visibility and attract quality corporate tenants.
 
 
 
 Conduct Market Research For Office Space Leasing
 
 
 
 Perform in-depth market research to identify current trends, competitor activities, and tenant demand in the office leasing sector.
 
 
 Use this data to provide strategic insights, ensuring leasing strategies align with market conditions and help secure high-quality tenants.
 
 
 
 Managing Office Property Tours For Prospective Tenants
 
 
 
 Lead the coordination of office property tours for prospective corporate tenants, ensuring each tour highlights key features like office layout, infrastructure, and amenities that meet business needs.
 
 
 Ensure team members are prepared to answer detailed questions on office specifications, lease terms, business amenities, and the local corporate ecosystem, delivering a professional and informative experience.
 
 
 
 Overseeing Corporate Tenant Application Processing
 
 
 
 Supervise the corporate tenant application process, ensuring all applications are reviewed for accuracy and completeness in compliance with company policies.
 
 
 Oversee thorough background checks, credit evaluations, and reference verifications, ensuring the application process meets corporate leasing standards and legal requirements.
 
 
 
 Negotiating Corporate Lease Agreements
 
 
 
 Lead the negotiation of office lease terms and conditions with prospective corporate tenants, addressing specific business needs while ensuring the lease aligns with the company&rsquo;s objectives.
 
 
 Oversee lease renewals, ensuring that adjustments to terms or rent are professionally communicated and agreed upon, focusing on long-term occupancy of corporate tenants.
 
 
 
 Building And Maintaining Corporate Tenant Relationships
 
 
 
 Foster strong relationships with corporate tenants by ensuring their inquiries, concerns, and maintenance requests are addressed promptly and professionally.
 
 
 Supervise the team in providing personalized services to corporate tenants, promoting tenant satisfaction, and increasing the likelihood of lease renewals and long-term occupancy.
 
 
 
 Ensuring Compliance With Commercial Real Estate Laws And Regulations
 
 
 
 Stay updated on commercial real estate laws, including corporate leasing standards, to ensure all office leasing activities are fully compliant with legal requirements.
 
 
 Provide guidance to the team on adhering to commercial leasing regulations, including fair business practices, and regularly review processes to mitigate legal and financial risks.
 
 
 
 Documentation And Reporting Of Office Leasing Activities
 
 
 
 Ensure accurate documentation of all office leasing processes, including lease agreements, tenant correspondence, and property records.
 
 
 Regularly generate detailed reports on leasing metrics such as occupancy rates, rental revenue, and office area utilization, providing actionable insights to senior management for strategy development.
 
 
 
 Digital Mindset
 
 
 
 Promote the adoption of digital technologies and innovative solutions in Leasing initiatives for city-side projects. Stay informed on emerging trends and best practices to leverage opportunities for transformation.
 
 
 
 Team Leadership And Development
 
 
 
 Lead and collaborate with diverse teams (marketing, projects, design) to ensure alignment on leasing strategies and execution.
 
 
 Implement training programs to enhance staff capabilities, focusing on service quality and operational excellence.
 
 
 
 Key Stakeholders - Internal
 
 
 
 Head - Business Development &amp; Leasing
 
 
 Finance and Accounting Department
 
 
 Marketing and Sales Team
 
 
 Senior Management
 
 
 Legal Department
 
 
 
 Key Stakeholders - External
 
 
 
 Prospective Tenants
 
 
 Current Tenants
 
 
 Real Estate Brokers
 
 
 Property Owners
 
 
 Local Government and Regulatory Bodies
 
 
 Industry Associations
 
 
 
 Qualifications
 
 
 
 
 Educational Qualifications:
 
 
 
 A bachelor&rsquo;s / master's degree in business administration, real estate, marketing, or a related field is required.
 
 
 
 Work Experience
 
 
 
 12+ years of experience in commercial real estate leasing, with a focus on office spaces. Proven track record in lease negotiations, team leadership, and tenant relationship management. Experience working with large corporate clients and managing multiple leasing projects is essential.
</div>

Lead Office & Retail Leasing

<div>
 
 About Business
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 Adani Group
 
 : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 
 
 
 Adani Airports Holding Limited
 
 : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
 
 
 
 Job Purpose:
 
 Executive - Billing handles the daily progress verification, progress reporting and processing of invoices, ensures accurate data entry, and supports financial reconciliation within the vertical. This role involves preparing and issuing detailed invoices, reviewing contracts for billing accuracy, maintaining billing system functionality, and resolving billing queries to uphold financial accuracy and streamline billing operations.
 
 
 
 Responsibilities
 
 
 
 
 Support in Billing and Invoicing:
 
 
 
 Ensure Certifying invoices entails previewing and confirming detailed invoices of various agencies based on milestones and agreed payment schedules, ensuring that each invoice accurately reflects the terms of the contract.
 
 
 Thorough reviews and validation of billing details, confirming that all information is correct and compliant with contractual obligations to facilitate smooth payment processing.
 
 
 
 Billing Data Entry
 
 
 
 Managing billing data entry requires accurately inputting billing information into financial systems, including details such as project codes, amounts, and payment terms.
 
 
 Ensure precise data entry to maintain the integrity of financial records and ensure the smooth processing of invoices and payments, reducing errors and improving financial tracking.
 
 
 
 Verification Of Contractor And Vendor Work Done And Bills
 
 
 
 Cross-check invoices against project documentation, such as work orders, material delivery notes, and progress reports.
 
 
 Ensure all required documentation is attached to invoices before submission for approval.
 
 
 Coordinate with site teams to verify that the quantity and quality of work completed align with billed amounts.
 
 
 
 Contract Review
 
 
 
 Contract review involves analyzing contract terms related to billing and invoicing to ensure alignment with the agreed-upon terms and conditions. This includes understanding specific clauses related to payment schedules and deliverables, ensuring that all invoicing practices comply with contractual requirements and accurately reflect the terms of the agreement.
 
 
 
 System Maintenance And Support
 
 
 
 Managing system maintenance and support requires overseeing the operational functionality of billing software, addressing technical issues, and performing routine updates.
 
 
 Troubleshooting software problems, ensuring system performance, and maintaining the integrity of billing operations to ensure that the invoicing process runs smoothly and efficiently.
 
 
 
 Handling Billing Queries
 
 
 
 Providing clear and detailed responses to billing-related questions, managing discrepancies, and ensuring effective communication to maintain smooth financial transactions and address any issues promptly.
 
 
 Manage disputes, clarify billing details, and provide timely and accurate information to ensure effective communication and resolution of any issues, thereby maintaining a smooth and efficient billing process.
 
 
 
 Key Stakeholders - Internal
 
 
 
 Lead - Contracts Administration
 
 
 Functional Heads
 
 
 Finance Department
 
 
 Project Head
 
 
 IT Department
 
 
 Operations Team
 
 
 HR Department
 
 
 Legal Team
 
 
 Maintenance Team
 
 
 Internal Auditors
 
 
 
 Key Stakeholders - External
 
 
 
 Civil Aviation Authority
 
 
 Local Government Bodies
 
 
 Suppliers
 
 
 External Auditors
 
 
 Construction Contractors
 
 
 Design Consultants
 
 
 Regulatory Agencies
 
 
 Community Representatives
 
 
 Independent Engineers
 
 
 AAI
 
 
 
 Qualifications
 
 
 
 
 Educational Qualifications:
 
 
 
 Diploma or Bachelor&rsquo;s degree in Finance, Accounting, Business Administration or a related field
 
 
 
 Work Experience
 
 
 
 3-4 years of experience in a billing, invoicing, or finance-related role, preferably in construction or infrastructure projects.
 
 
 Familiarity with construction billing systems, including SAP, Oracle, or equivalent software.
</div>

Billing Engineer

1% Club

<div>
 
 About 1% Club
 
 
 
 1% Club is a financial education&ndash;led fintech platform focused on helping India&rsquo;s middle class make informed money decisions and achieve long-term financial independence.
 
 
 Built by Sharan Hegde and Raghav Gupta, the 1% Club began with a strong emphasis on financial education as the foundation for wealth creation. Through structured learning programs and a community-first approach, the platform established significant trust and credibility across a large online audience.
 
 
 Today, the 1% Club leverages this trust-led distribution to offer regulated financial services and is actively building proprietary products that simplify investing, insurance, and everyday financial decision-making. Financial education remains the core pillar, while the platform continues to evolve into a comprehensive, full-stack financial ecosystem.
 
 
 
 Company Snapshot
 
 
 
 <ul>
 <li>
 Headquarters: Mumbai, India
 </li>
 <li>
 Team Size: 200+
 </li>
 <li>
 Annual Recurring Revenue (ARR): USD 10+ million
 </li>
 <li>
 Backed by Gruhas (Nikhil Kamath)
 
 
 </li>
 </ul>
 
 What We Do
 
 
 
 The 1% Club integrates financial education and financial services into a single, unified platform.
 
 
 
 Financial Education
 
 
 
 
 1% Club Academy
 
 
 
 <ul>
 <li>
 600,000+ learners educated through live masterclasses across personal finance, taxation, insurance, credit cards, and investing
 </li>
 <li>
 100,000+ lifetime members enrolled in a subscription-based learning model designed for long-term financial growth
 
 
 </li>
 </ul>
 
 Bombay Trading School
 
 
 
 <ul>
 <li>
 1,200+ learners trained through curated online and offline trading programs
 
 
 </li>
 </ul>
 
 Financial Services
 
 
 
 Building on its education-led trust and large digital distribution, the 1% Club delivers financial services through its in-house application and regulated entities. Current offerings include mutual funds and fixed deposits, with additional investment and wealth products under development.
 
 
 
 Key Verticals Include
 
 
 
 <ul>
 <li>
 Personal CFO &ndash; SEBI-registered investment advisory services for high-net-worth individuals
 </li>
 <li>
 Pillow Insurance &ndash; independent insurance advisory focused on informed, long-term protection
 </li>
 <li>
 Reward Points Club &ndash; premium credit card advisory and rewards optimization
 </li>
 <li>
 Stock Recommendations &ndash; SEBI-registered research services providing data-backed equity insights
 
 
 </li>
 </ul>
 Compliance &amp; Governance
 
 
 
 The 1% Club operates under
 
 :
 
 
 <ul>
 <li>
 SEBI-registered Investment Advisor (RIA) license
 </li>
 <li>
 SEBI-registered Research Analyst (RA) license
 
 
 </li>
 </ul>
 This ensures high standards of transparency, regulatory compliance, and user trust.
 
 
 
 The Road Ahead
 
 
 
 With increasing adoption of AI-driven personalization, deeper financial integrations, and new product layers such as goal-based investing and tax optimization tools, the 1% Club is positioned for strong, sustained growth.
 
 
 
 
 
 The mission remains consistent:
 
 
 
 to help India&rsquo;s middle class make better financial decisions and progress toward long-term wealth creation.
 
 
 
 Role Overview
 
 
 
 We are seeking an Hardcore Operations Lead who will serve as the single point of contact (SPOC) for all operational functions across the organisation, And who has scaled the startups from Ground Zero. The ideal candidate will ensure seamless execution, efficient data management, and smooth coordination between departments. This role is perfect for someone who thrives in a dynamic startup environment and can operate as a strong execution driver who takes ownership end-to-end.
 
 
 
 Key Responsibilities
 
 
 
 
 Ops Coordination Across All Verticals
 
 
 
 <ul>
 <li>
 Act as the central operations bridge between all internal teams&mdash;Product, Content, Tech, Community, Finance, Sales, and Marketing.
 </li>
 <li>
 Work closely with the Founders to prioritize and execute strategic initiatives.
 </li>
 <li>
 Ensure every department&rsquo;s processes, tasks, and deliverables are aligned and running smoothly.
 
 
 </li>
 </ul>
 
 Data &amp; Reporting Ownership
 
 
 
 <ul>
 <li>
 Collate, track, and maintain all operations data for weekly, monthly, and quarterly reporting.
 </li>
 <li>
 Build and manage operational dashboards (SLA tracking, task statuses, performance metrics).
 </li>
 <li>
 Ensure accurate and timely flow of information to Founders and Business Heads.
 
 
 </li>
 </ul>
 
 Execution &amp; Process Optimization
 
 
 
 <ul>
 <li>
 Drive end-to-end execution of operational tasks, new projects, and cross-functional initiatives.
 </li>
 <li>
 Identify inefficiencies and implement process improvements across teams.
 </li>
 <li>
 Standardize workflows and create systems that scale with the company&rsquo;s growth.
 </li>
 <li>
 Possesses a strong understanding of digital operations, processes, and technology-led workflows.
 
 
 </li>
 </ul>
 
 Stakeholder &amp; Task Management
 
 
 
 <ul>
 <li>
 Ensure all teams are aligned with timelines, priorities, and SLAs.
 </li>
 <li>
 Track progress of all ongoing tasks and follow up with teams to ensure closure.
 </li>
 <li>
 Handle day-to-day operations issues with speed and clarity.
 </li>
 <li>
 Able to translate strategy into practical, on-ground execution across teams and functions.
 </li>
 <li>
 Demonstrates a straightforward, action-oriented approach with strong execution focus
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 5&ndash;15 years of experience in Operations, Program Management, or Generalist roles.
 </li>
 <li>
 Strong experience working in startups, preferably from a consultant background.
 </li>
 <li>
 Excellent multitasking, coordination, and stakeholder management abilities.
 </li>
 <li>
 Strong analytical skills with a knack for organising data and building reports.
 </li>
 <li>
 Ability to work directly with Founders and senior leadership with high accountability.
 </li>
 <li>
 Highly detail-oriented, proactive, and execution-driven.
 </li>
 <li>
 If you are from Fintech / Edtech / Background and build the start up from scratch will be an added advantage.
 </li>
 <li>
 If you have worked in Hardcore Operations and Excel the Startups do Apply
 
 
 </li>
 </ul>
 
 Apply Now!!!
 
 
 
 Skills: digital operations,end to end execution,sops,process optimization,startups,data ownership,operations,process oriented,consultant background,data management,startup experience,strategic initiatives,cross functional initiatives,operation auditing,operations administration,stakeholder management,edtech,fintech,events handling,operations dashboard,multitasking,hardcore operations
</div>

Head of Operations

Pepper

<div>
 
 Junior Business Operations Project Manager
 
 
 
 
 
 
 Experience:
 
 1&ndash;2 years
 
 
 
 Location:
 
 Mumbai (In-Office Working Role)
 
 
 
 Team:
 
 Business Operations / Delivery Excellence
 
 
 Working Times - Eastern Time (5 PM - 2 AM IST)
 
 
 
 
 
 
 About Pepper
 
 
 
 
 
 
 Pepper is building a
 
 modern, AI-native marketing services platform
 
 that helps companies scale content, SEO, and organic growth through a combination of
 
 technology, automation, and world-class creative talent
 
 . We work with fast-growing startups and large enterprises globally, and our platform powers everything from
 
 content production and workflow management to performance tracking and optimization
 
 .
 
 
 
 
 
 As we scale,
 
 strong execution and operational rigor
 
 are critical. This role exists to help ensure our projects, processes, and teams run
 
 smoothly, predictably, and on time
 
 .
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are looking for a
 
 Junior Business Operations Project Manager
 
 who is
 
 highly organized, detail-oriented, and a strong communicator
 
 . You will work closely with
 
 delivery teams, customer success managers, and leadership
 
 to:
 
 
 
 
 <ul>
 <li>
 Track projects
 </li>
 <li>
 Maintain timelines
 </li>
 <li>
 Improve operational clarity
 </li>
 <li>
 Ensure nothing slips through the cracks
 </li>
 </ul>
 
 
 
 
 This is an ideal role for someone early in their career who enjoys
 
 structure, coordination, and problem-solving
 
 , and wants to build a strong foundation in
 
 business operations and project management
 
 .
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 
 Project &amp; Workflow Management
 
 <ul>
 <li>
 Track ongoing projects across teams and ensure tasks are progressing as planned.
 </li>
 <li>
 Maintain project plans, timelines, and status trackers.
 </li>
 <li>
 Follow up with stakeholders to ensure deadlines and deliverables are met.
 </li>
 <li>
 Flag risks, delays, or dependencies early and help resolve them.
 </li>
 </ul>
 
 
 
 
 Operational Support
 
 <ul>
 <li>
 Support the creation and maintenance of
 
 process documents, SOPs, and playbooks
 
 .
 </li>
 <li>
 Help improve day-to-day workflows by identifying inefficiencies or gaps.
 </li>
 <li>
 Assist in onboarding new projects or team members into existing processes.
 </li>
 </ul>
 
 
 
 
 Communication &amp; Coordination
 
 <ul>
 <li>
 Act as a central point of coordination between teams.
 </li>
 <li>
 Share clear status updates with internal stakeholders.
 </li>
 <li>
 Ensure communication is structured, timely, and well-documented.
 </li>
 </ul>
 
 
 
 
 Reporting &amp; Documentation
 
 <ul>
 <li>
 Prepare basic reports on project status, timelines, and operational metrics.
 </li>
 <li>
 Keep documentation updated and organized for easy reference.
 </li>
 <li>
 Support leadership with data and summaries when required.
 </li>
 </ul>
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 Must-Have Skills &amp; Experience
 
 
 
 
 <ul>
 <li>
 
 1&ndash;2 years of experience
 
 in project coordination, operations, or a similar role.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Comfort working with tools like:
 </li>
 <li>
 Google Sheets / Excel
 </li>
 <li>
 Docs / Slides
 </li>
 <li>
 Project management tools (ClickUp, Asana, Jira, Notion, or similar)
 </li>
 <li>
 Ability to manage multiple tasks and priorities without losing clarity.
 </li>
 </ul>
 
 
 
 
 Nice to Have
 
 <ul>
 <li>
 Exposure to marketing, content, SEO, or digital teams.
 </li>
 <li>
 Basic understanding of how projects move from planning to execution.
 </li>
 <li>
 Interest in operations, systems, or process improvement.
 </li>
 </ul>
 
 
 
 
 What Success Looks Like in This Role
 
 <ul>
 <li>
 Projects are
 
 well-tracked and predictable
 
 </li>
 <li>
 Stakeholders are
 
 clear on timelines and responsibilities
 
 </li>
 <li>
 Risks and delays are
 
 flagged early
 
 </li>
 <li>
 Processes are
 
 documented and easy to follow
 
 </li>
 <li>
 Teams spend less time chasing updates and more time executing
 </li>
 </ul>
 
 
 
 
 Why Join Pepper?
 
 <ul>
 <li>
 Work in a fast-growing,
 
 tech-enabled marketing company
 
 </li>
 <li>
 Learn how
 
 high-impact operations
 
 support scale and growth
 </li>
 <li>
 Gain exposure to
 
 cross-functional teams and real business problems
 
 </li>
 <li>
 A culture that values
 
 clarity, ownership, and continuous improvement
 
 </li>
 </ul>
 
 
</div>

Junior Project Manager

eClerx

<div>
 
 
 Senior Business Analyst &ndash; GenAI &amp; Agentic AI
 
 
 
 
 Location: Mumbai
 
 
 
 
 Experience: 15+ years
 
 
 
 
 Department: Digital Transformation / AI &amp; Automation
 
 
 
 
 Reports To: Program Manager / Director &ndash; Intelligent Automation
 
 
 
 
 Role Overview
 
 
 
 We are seeking a highly experienced
 
 Senior Business Analyst (BA)
 
 with a strong background in
 
 Finance, Digital, and Customer Operations
 
 to lead the
 
 business analysis, solution design, and implementation of Generative AI and Agentic AI solutions
 
 . The ideal candidate will bridge business needs and AI capabilities&mdash;defining requirements, designing workflows, and shaping AI-driven automation strategies that deliver measurable business impact.
 
 
 You will collaborate closely with business stakeholders, data scientists, AI engineers, and RPA/Agentic developers to translate business problems into intelligent, automated, and context-aware digital solutions.
 
 
 
 Key Responsibilities
 
 
 
 
 1. Business Analysis &amp; Requirement Definition
 
 
 <ul>
 <li>
 Engage with business stakeholders to identify and prioritize AI-driven automation opportunities.
 </li>
 <li>
 Gather, document, and validate business requirements, user journeys, and process pain points across Finance, Digital, and Customer Operations domains.
 </li>
 <li>
 Define
 
 functional and non-functional requirements
 
 for GenAI, LLM-based, and Agentic AI use cases.
 </li>
 <li>
 Create
 
 use case blueprints
 
 including context, objectives, actors, sample prompts, data sources, expected outcomes, and performance metrics.
 </li>
 </ul>
 
 
 2. Solution Design &amp; AI Enablement
 
 
 <ul>
 <li>
 Work with AI/Agent engineers to design
 
 Agentic AI architectures
 
 , multi-agent workflows, and prompt engineering strategies.
 </li>
 <li>
 Define
 
 AI decision flows, orchestration logic, and knowledge sources
 
 (documents, APIs, CRM, ERP, databases, etc.).
 </li>
 <li>
 Support data readiness and context preparation (structured/unstructured data, embeddings, vector stores).
 </li>
 <li>
 Map legacy or manual workflows to
 
 GenAI-powered experiences
 
 (chatbots, copilots, process advisors, autonomous agents).
 </li>
 <li>
 Design and review
 
 mock-ups, low-fidelity prototypes, and process simulations
 
 .
 </li>
 </ul>
 
 
 3. Cross-functional Collaboration
 
 
 <ul>
 <li>
 Partner with technology, operations, and data teams to align business outcomes with AI implementation feasibility.
 </li>
 <li>
 Collaborate with
 
 UX teams
 
 to ensure AI-driven experiences are intuitive and aligned with business processes.
 </li>
 <li>
 Coordinate with
 
 project managers
 
 to ensure delivery milestones, scope, and success metrics are achieved.
 </li>
 </ul>
 
 
 4. Domain Expertise &amp; Value Realization
 
 
 <ul>
 <li>
 Apply deep domain knowledge in:
 </li>
 <li>
 
 Finance:
 
 Order-to-Cash, Record-to-Report, FP&amp;A, Procurement
 </li>
 <li>
 
 Digital Operations:
 
 Campaign management, content generation, analytics automation
 </li>
 <li>
 
 Customer Operations:
 
 Support process optimization, knowledge automation, customer experience improvement
 </li>
 <li>
 Translate domain challenges into
 
 GenAI-enabled insights and decision-support workflows
 
 .
 </li>
 <li>
 Track and measure business value realized from AI and automation initiatives.
 </li>
 </ul>
 
 
 5. Governance, Documentation &amp; Change Management
 
 
 <ul>
 <li>
 Maintain AI use case repository, requirement traceability, and change logs.
 </li>
 <li>
 Contribute to
 
 AI governance frameworks
 
 , ensuring transparency, explainability, and compliance.
 </li>
 <li>
 Conduct user training, stakeholder demos, and feedback sessions for continuous improvement.
 </li>
 </ul>
 
 
 Required Skills &amp; Experience
 
 
 
 
 Technical &amp; Functional
 
 
 <ul>
 <li>
 10&ndash;12 years of experience as a
 
 Business Analyst
 
 , with at least
 
 3&ndash;4 years
 
 in
 
 AI/Automation/Intelligent Process Transformation
 
 projects.
 </li>
 <li>
 Strong understanding of
 
 Generative AI
 
 ,
 
 Large Language Models (LLMs)
 
 ,
 
 Agentic AI frameworks
 
 , and
 
 RPA
 
 .
 </li>
 <li>
 Hands-on experience in defining
 
 AI use cases, prompt frameworks, conversational flows, and agent behaviors
 
 .
 </li>
 <li>
 Knowledge of
 
 APIs, data pipelines, and knowledge graph concepts
 
 for AI enablement.
 </li>
 <li>
 Experience working with
 
 Autogen,
 
 
 UiPath, Microsoft Copilot Studio, OpenAI, Anthropic, LangChain, or similar platforms
 
 .
 </li>
 <li>
 Familiarity with
 
 process modeling (BPMN/UML)
 
 and tools such as
 
 Visio, Lucidchart, or ARIS
 
 .
 </li>
 <li>
 Exposure to
 
 cloud-based AI ecosystems
 
 (Azure OpenAI, AWS Bedrock, Google Vertex AI).
 </li>
 </ul>
 
 
 Business &amp; Analytical
 
 
 <ul>
 <li>
 Proven expertise in
 
 Finance, Digital, or Customer Operations
 
 processes.
 </li>
 <li>
 Strong analytical, problem-solving, and data interpretation skills.
 </li>
 <li>
 Ability to map
 
 business KPIs
 
 to AI/automation success metrics.
 </li>
 <li>
 Excellent communication and stakeholder management across business and IT.
 </li>
 <li>
 Experience in developing
 
 business cases, ROI models, and value realization reports
 
 .
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 MBA or equivalent degree in Business, Technology, or Operations Management.
 </li>
 <li>
 Certifications:
 
 CBAP, PMP, UiPath Business Analyst, AI/ML Foundations, or GenAI certifications
 
 .
 </li>
 <li>
 Exposure to
 
 Agentic platforms
 
 such as
 
 n8n, Cogniflow, or AutoGPT-based architectures
 
 .
 </li>
 <li>
 Experience in Agile or Hybrid project delivery methodologies.
 </li>
 </ul>
 
 
 Key Attributes
 
 
 <ul>
 <li>
 Strategic thinker with a passion for innovation through AI.
 </li>
 <li>
 Self-starter with strong ownership and outcome orientation.
 </li>
 <li>
 Excellent interpersonal skills with the ability to engage both executives and technical teams.
 </li>
 <li>
 Curiosity-driven mindset with a focus on continuous learning in AI trends and technologies.
 </li>
 </ul>
 
 
 Example Project Exposure (Preferred)
 
 
 <ul>
 <li>
 GenAI-powered knowledge assistants or copilots.
 </li>
 <li>
 Agentic AI process automation (multi-agent workflows).
 </li>
 <li>
 Finance process intelligence or document automation.
 </li>
 <li>
 Customer support chatbot or decision assistant.
 </li>
 <li>
 AI-driven insights for operations and analytics.
 </li>
 </ul>
 
 
</div>

Senior Business Analyst

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