business analyst, wwgs business and customer analytics

erp implementation & support analyst - accounting

operations engineer, operations engineering

performance and data analytics specialist

analyst, technology operations Jobs in Seattle

analyst, technology operations

business analyst, wwgs business and customer analytics Jobs in Seattle

erp implementation & support analyst - accounting Jobs in Seattle

operations engineer, operations engineering Jobs in Seattle

performance and data analytics specialist Jobs in Seattle

analyst technology operations

Earthjustice

<div>Earthjustice is the nation's leading environmental law organization. We wield the power of law and the strength of partnership to protect people&rsquo;s health, preserve magnificent places and wildlife, advance clean energy, and combat climate change. We are here because the Earth needs a good lawyer.
Driven by a passion for justice, inclusion, partnership, and excellence, our core values lead us to seek a broad range of perspectives and backgrounds to achieve our mission and maintain an inclusive environment where all staff are valued and respected.
The Analyst, Technology Operations supports the organization's information governance and data privacy initiatives by serving as a knowledgeable resource for end users&mdash;answering questions, sharing best practices, hosting office hours, and guiding stakeholders through system migrations and testing. This role contributes to the technical implementation of supporting systems and acts as an escalation point for end-user support, ensuring issues are resolved efficiently and effectively. Additionally, the Analyst helps shape and prioritize the team's backlog, ensuring work aligns with operational needs and program goals. The role supports the adoption of information governance and data privacy policies, processes, and tools, promotes consistent ways of working, and helps ensure teams understand and follow enterprise standards. The Analyst, Technology Operations also contributes to continuous improvement by surfacing themes, risks, and opportunities and coordinating follow-up with stakeholders.
This is a non-supervisory position.
The Analyst, Technology Operations is expected to work a full-time (37.5 hours/week) schedule, and can work hybrid (2 days/ week in office) from any of the following Earthjustice offices: San Francisco, New York City, Washington, DC, Denver, Chicago, Los Angeles, or Seattle.
<h2 class="jobSectionHeader">What You'll Do</h2><h3 class="jobSectionHeader">
User &amp; Operational Support (50%)</h3><ul><li>
Serve as a point of escalation for end‑user issues related to supported tools and processes, ensuring timely triage and coordination with appropriate teams.</li><li>
Support the implementation and ongoing operation of information governance, privacy, and DLP tools by assisting with configuration, testing, deployments, and routine operational tasks.</li><li>
Assist with system changes, enhancements, and migrations by coordinating activities, documenting issues and outcomes, and supporting readiness for release, including interfacing with vendors and contractors contributing to the projects.</li></ul><h3 class="jobSectionHeader">
Requirements &amp; Stakeholder Support (20%)</h3><ul><li>
Assist with gathering and documenting business and user requirements, use cases, and operational needs in collaboration with legal, privacy, security, IT operations and cross-departmental stakeholders from Program, Development and Communication teams.</li><li>
Support discovery activities across systems and data sources by helping identify usage patterns, dependencies, and operational impacts.</li></ul><h3 class="jobSectionHeader">
Program Support &amp; Planning (20%)</h3><ul><li>
Support information governance, privacy, and DLP initiatives by assisting with program planning, backlog intake, and coordination of operational work.</li><li>
Contribute to research and information gathering related to tools, features, and process improvements, and summarize findings for program leads.</li><li>
Help define and document success measures, operational metrics, and tracking mechanisms that support program goals related to risk reduction, compliance, and user adoption.</li></ul><h3 class="jobSectionHeader">
Operational Reporting &amp; Improvement (10%)</h3><ul><li>
Assist with collecting, maintaining, and validating operational data used or reporting, monitoring, and continuous improvement.</li><li>
Support compliance, audit, and readiness activities by maintaining documentation, inventories, and required records.</li><li>
Identify recurring issues, risks, and opportunities based on operational experience and user feedback, and coordinate follow‑up with program leads and stakeholders.</li></ul><h3 class="jobSectionHeader">
Ongoing Learning</h3><ul><li>
Actively pursue professional development and contribute to a culture of learning by building skills and sharing knowledge.</li></ul>
Please note that the percentage breakdowns provided above serve as a guideline and that other duties may be assigned as part of the job&rsquo;s requirements.<h2 class="jobSectionHeader">
What You'll Bring</h2><ul><li>
5+ years of experience in operations, IT support, customer or user support, or records and information management roles, preferably in a nonprofit or in legal, compliance, or another regulated environment.</li><li>
Proficiency with Microsoft 365 and familiarity with project management/collaboration tools (e.g., Monday.com).</li><li>
Working knowledge of records and information governance concepts and the ability to understand, apply, and explain related policies and standards in practical terms.</li><li>
Ability to identify recurring issues, risks, and improvement opportunities and escalate or coordinate follow-up as needed.</li><li>
Strong written communication skills, including the ability to draft clear user guidance, training, and updates.</li><li>
Strong verbal communication and customer service skills; able to respond to questions professionally and efficiently.</li><li>
Strong organizational skills, including coordinating across teams, following through on requests, managing multiple priorities, and communicating status.</li><li>
Experience handling sensitive information with discretion and appropriate judgment.</li><li>
Operate with initiative and sound judgment. Work independently, manage competing priorities, and apply analytical, resourceful problem-solving to ambiguous challenges.</li><li>
Demonstrated commitment to Earthjustice&rsquo;s values of Justice, Excellence, Inclusion, and Partnership.</li></ul><h2 class="jobSectionHeader">
Salary &amp; Benefits</h2>
We offer a competitive salary and excellent, comprehensive benefits. We also offer a casual and congenial work environment.
Salaries at Earthjustice are determined by working location and are commensurate with the experience required.
The annual salary range for this role in San Francisco, CA or New York, NY is $113,000 - $125,500. 
The annual salary range for this role in Seattle, WA, Los Angeles, CA, Chicago, IL, or Washington, D.C. is $107,400 - $119,300. 
The annual salary range for this role in Denver, CO is $101,700 - $113,000.<h2 class="jobSectionHeader">
To Apply:</h2>
Interested candidates should submit the following materials via Jobvite by June 28th, 2026. Incomplete applications will not be considered.<ul><li>
Resume.</li><li>
Cover letter.</li></ul>
Information about our hiring process and tips for success can be found at https://earthjustice.org/about/jobs/hiring-process. Please reach out to jobs@earthjustice.org if you are having technical difficulties submitting your application.
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.<h2 class="jobSectionHeader">
Equal Employment Opportunity Statement</h2>
As an equal opportunity employer, we are committed to employment practices that ensure that employees and applicants for employment are provided with equal opportunities without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic information or any other factor that is not related to the position.
For positions located within the City and County of San Francisco Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.
For positions located within the City of Los Angeles: We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
#LI-Hybrid</div>

Analyst, Technology Operations

Dynamis, Inc.

<div>
 Dynamis is seeking a Junior Criminal Analyst to be a frontline contributor to one of HSI's highest-visibility enforcement missions: protecting the integrity of the U.S. workforce through Worksite Enforcement Unit (WSEU) operations. Embedded alongside HSI special agents, the analyst performs the systematic examination of I-9 employment documents, business records, and government data indices that drives national and international worksite enforcement investigations. The work is fast-paced, detail-critical, and consequential &mdash; the analytical products this position helps build feed directly into Notices of Inspection, Notices of Intent to Fine, and other court-authorized enforcement actions. Dynamis offers this analyst a rare entry point into federal law enforcement investigations, hands-on mentorship from senior investigators, and a clear path to grow into advanced compliance and investigative roles.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Examine and analyze employer I-9 Employment Eligibility Verification forms, payroll records, corporate filings, and related employment documentation to surface compliance gaps and potential violations of federal immigration employment statutes, working shoulder-to-shoulder with investigators.
 </li>
 <li>
 Query and cross-reference law enforcement and commercial database systems to detect anomalies, patterns, and discrepancies that advance active and developing investigations.
 </li>
 <li>
 Draft clear, accurate, and defensible case summaries, analytical reports, and findings that withstand scrutiny and directly support worksite enforcement actions.
 </li>
 <li>
 Contribute to liaison activities that connect national and international investigative programs, initiatives, and partner agencies.
 </li>
 <li>
 Maintain meticulous, well-organized case files in full compliance with DHS/ICE data handling and privacy protocols, helping identify potential violations of federal employment eligibility and worksite compliance laws.
 </li>
 <li>
 Prepare briefing materials and analytical support products for site visits, enforcement actions, and senior staff engagements.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in criminal justice, business administration, public administration, law, or a closely related field.
 </li>
 <li>
 One to two years of relevant professional experience in compliance, investigations, legal support, immigration services, or a related discipline is required.
 </li>
 <li>
 Candidates must possess strong analytical and research skills with demonstrated ability to review and synthesize large volumes of documentation and data.
 </li>
 <li>
 Effective written and oral communication skills are essential, as the position requires preparation of written analytical products and regular coordination with federal law enforcement personnel.
 </li>
 <li>
 Proven ability to perform high-volume, accurate data entry of paper documents into electronic format and to conduct database queries across law enforcement and commercial systems in support of detailed reporting
 </li>
 <li>
 Candidates must be able to obtain and maintain a ICE suitability determination
 </li>
 <li>
 Must be a U.S. Citizen.
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Experience working with federal law enforcement or regulatory agencies is highly desirable. Familiarity with employment eligibility verification requirements, including Form I-9 compliance and E-Verify, is a strong plus.
 </li>
 <li>
 Prior exposure to HSI, ICE, or other DHS component operations, as well as experience handling sensitive or law enforcement-controlled data, is preferred.
 </li>
 <li>
 Proficiency with government database systems or investigative case management platforms is advantageous.
 </li>
 </ul>
</div>

Junior Criminal Analyst

Amazon

<div>
 
 Description
 
 
 
 Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high-quality sites across the web, and on millions of Kindles, tablets, and mobile devices. We start with the customer and work backwards in everything we do, including advertising. If you&rsquo;re interested in joining a rapidly growing team working to build a unique, world-class advertising experience with a relentless focus on the customer, you&rsquo;ve come to the right place.
 
 
 Advertising Finance is seeking a Sr. Financial Analyst to be a part of MADS finance team. This role will support Advertising Trust team. This team provide critical support to ensure we provide the best experience to Amazon advertisers and customers.
 
 
 This role will manage the FP&amp;A activities, partner with business teams including both technology and operations in creating and reviewing business opportunities, setting up metrics, creating financial models and driving automation and productivity improvement. The successful candidate will be thoughtful, analytical, and has demonstrated ability to effectively influence the decisions of senior business leaders through clear verbal and written communication, financial analysis, and logical reasoning. The role operates in a fast-paced, global, autonomous and results-oriented environment, and will be an important member of the business leadership team.
 
 
 This position will also partner with the members of the global advertising team to develop team-wide goals, process improvement initiatives, and assist in the identification of standards for global consistency. This role requires excellent communication and organization skills, including the ability to anticipate, identify and communicate risks to senior leadership across geographies and time zones.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Implement and drive the core financial processes and reporting for the business (FP&amp;A)
 </li>
 <li>
 Create short and long term financial forecasts to assist business in decision making
 </li>
 <li>
 Identify and create business metrics to understand the operational and financial health of the business and drive improvement
 </li>
 <li>
 Influence others, insist on the highest standards, have bias for action and challenge the status quo
 </li>
 <li>
 Identify operating improvements, deep dive on cost structures, and analyze business opportunities/investments
 </li>
 <li>
 Assess impact of new business ideas and initiatives
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of tax, finance or a related analytical field experience
 </li>
 <li>
 3+ years of applying key financial performance indicators (KPIs) to analyses experience
 </li>
 <li>
 3+ years of creating process improvements with automation and analysis experience
 </li>
 <li>
 Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)
 </li>
 <li>
 Experience in financial modeling, P&amp;L management or analysis
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
 </li>
 <li>
 MBA, or CPA
 </li>
 <li>
 Knowledge of Tableau
 </li>
 <li>
 Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
 
 
 </li>
 </ul>
 Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
 
 
 USA, NY, New York - 73,600.00 - 128,800.00 USD annually
 
 
 USA, WA, SEATTLE - 82,700.00 - 117,100.00 USD annually
 
 
 
 
 Company
 
 - Amazon.com Services LLC
 
 
 Job ID: A10454620
</div>

Sr. Financial Analyst, Amazon Ads, Ads Trust

Northlake Partners

Applications will only be considered at: https://www.gonorthscope.com/careers/erp-implementation-support-analyst-accounting-focus/ERP Implementation &amp; Support Analyst (Accounting Focus)Purpose of the RoleThis is not a traditional accounting role.We&rsquo;re looking for someone with an accounting background who wants to get closer to systems, data, and how businesses actually operate. Instead of closing books month after month, you&rsquo;ll work directly with customers to help them implement and use an ERP system&mdash;solving problems, analyzing data, and improving processes along the way. This role is ideal for accountants with ~3-6 years of experience looking to expand into ERP systems, data, and customer-facing workYou&rsquo;ll begin by working directly with customer requests&mdash;learning the product while solving issues. This is a core part of how you&rsquo;ll learn the product and understand business scenarios. As you grow, you&rsquo;ll lead training sessions, support implementations, and become a go-to resource for both accounting and system-related questions.If you enjoy Excel, are curious about reporting tools, and like working with people, you&rsquo;ll likely enjoy this role.We created NorthScope, an ERP application designed specifically for food manufacturing companies. In addition to providing the software itself, we assist customers with implementation and provide ongoing support and services.At NLP, we distinguish ourselves by taking the time to understand our customers&rsquo; businesses. We demonstrate this by connecting customer requests with the team member best suited to address them.In this role, you will work alongside other members of our support and implementation team on the front lines of customer interaction. Your responsibilities will include ensuring customers receive follow-up in accordance with our standard operating procedures, helping the team meet deadlines, and delivering consistently high-quality work. Your work will involve troubleshooting questions, assisting with new implementations, leading user training sessions, and learning about specialized configuration needs.Over time, we expect the person in this role to develop the ability to address increasingly complex accounting and system configuration questions from both customers and team members. You will become an expert in using NorthScope and serve as a key resource for both customers and our technical support team.We are searching for someone with a strong passion for customer service, someone who strives for complete success, is comfortable working with a variety of technologies, and has experience with business systems.This position also offers meaningful opportunities for growth. The right candidate will be energized by learning new skills and excited about developing a more technical skill set over time.A Day in the LifeMost of your time each day will be spent interacting with customers&mdash;helping them use the software more effectively, coordinating technical support from team members, and troubleshooting issues.During a typical week, you will work closely with our:<ul><li>Implementation Team to help train customers, provide support, and assist with NorthScope implementations doing tasks like reviewing and uploading master files</li><li>Development Team to escalate software bugs or identify areas where the product can be improved</li><li>Product Manager to ensure customer requests are captured and considered for the development roadmap</li><li>Customers and Implementation Team to troubleshoot issues, resolve customer problems, keep long-term projects moving toward deadlines, and analyze data to answer customer questions</li></ul>Not every support request comes with complete information. Because of this, the role requires the ability to think like a business analyst when details are limited. People who excel in this role enjoy taking on messy problems with minimal context and returning with a clear, well-structured solution. Success in this role requires the ability to work both independently and collaboratively within a team.Duties &amp; Responsibilities<ul><li>Learn how to configure, implement, and train customers on NorthScope software</li><li>Manage and maintain tasks related to ongoing implementations</li><li>Work to make sure we build out our resources daily to make both NLP employees and external customers as self-sufficient as possible.</li><li>Follow prioritization and guidance from the Implementation &amp; Support Manager</li><li>Provide excellent customer service by resolving support requests quickly and accurately</li><li>Update, assign, and track support tickets in JIRA</li><li>Communicate regularly with customers and project leads regarding open issues</li><li>Troubleshoot system issues and resolve them where possible</li><li>Document discovered software bugs</li><li>Perform other related duties as assigned</li></ul>Experience &amp; SkillsThe following list reflects the primary areas candidates will be exposed to in this role. Applicants should have familiarity with several of these areas and interest in learning the rest.<ul><li>Background in Accounting, Finance, or a related field</li><li>Experience with ERP and/or accounting systems for medium-to-large-scale businesses. (Quickbooks, Microsoft Dynamics, Sage, SAP, etc.)</li><li>Financial reconciliation experience, including an understanding of sub-ledger and general ledger interactions</li><li>Strong written and verbal communication skills, with the ability to translate support issues into clear solutions</li><li>Proven relationship-building and interpersonal skills to collaborate effectively within a team</li><li>Strong analytical and problem-solving skills, with a high level of initiative and ownership</li><li>Demonstrated ability to work effectively in a team environment</li><li>Strong proficiency with Microsoft Excel; exposure to reporting tools (Power BI or similar) is a plus</li><li>Ability to adapt to shifting priorities, timelines, and project demands</li><li>Comfort working in a dynamic, multidisciplinary environment</li><li>AA or BA/BS in Business, Accounting, MIS, Computer Science, or equivalent work experience</li></ul>Nice-to-Have Skills<ul><li>Experience with transactional business software (e.g., QuickBooks, Dynamics GP, SAP)</li><li>Experience with one or more types of database software or platforms.</li><li>Exposure to reporting tools (Power BI, Tableau, etc.)</li><li>Familiarity with Jira</li><li>Background in tax preparation, financial reporting, or financial analysis</li></ul>Our CultureEverything we do reflects our core values. We encourage applicants to review our culture to ensure we are a good fit for you, just as you are for us, before submitting an application.The Fine PrintThis role is primarily remote. However, we do meet in person periodically, so candidates must be located in the greater Seattle area.Direct applicants only, please (no recruiters).Job Type: Full-timePay: $85,000.00 - $105,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Seattle, WA 98101

ERP Implementation & Support Analyst - Accounting

Alignerr

<div>
 
 About The Job
 
 
 
 At Alignerr, we partner with the world&rsquo;s leading AI research teams and healthcare innovators to modernize how digital technologies support patient care and clinical operations.
 
 
 As a Digital Health Strategist, you will help design, implement, and scale digital health solutions&mdash;including telemedicine, remote monitoring, wearable data, and mobile health platforms&mdash;so they integrate seamlessly into clinical workflows and deliver measurable improvements in care delivery and outcomes.
 
 
 
 Organization
 
 : Alignerr
 
 Position
 
 : Digital Health Strategist
 
 Type
 
 : Hourly Contract
 
 Compensation
 
 : $35&ndash;$75 /hour
 
 Location
 
 : Remote
 
 Commitment
 
 : 10&ndash;40 hours/week
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Develop and execute strategic plans to adopt and scale digital health technologies such as telehealth, remote patient monitoring, wearable integrations, and mobile health applications.
 </li>
 <li>
 Integrate digital data and platforms into clinical workflows so providers can use real-time, trusted information in patient care and operational decisions.
 </li>
 <li>
 Partner with clinical, technical, and business stakeholders to measure the impact of digital initiatives and continuously improve performance and outcomes.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Experience working with digital health platforms such as telemedicine, mobile health apps, remote monitoring, or wearable data systems.
 </li>
 <li>
 Strong understanding of how healthcare workflows, data, and technology intersect to support patient care and clinical operations.
 </li>
 <li>
 Ability to collaborate across clinical, technical, and leadership teams to drive adoption, alignment, and measurable results.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Prior experience with data annotation, data quality, or evaluation systems
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 Competitive pay and flexible remote work.
 </li>
 <li>
 Lead and influence projects at the intersection of healthcare and advanced AI.
 </li>
 <li>
 Exposure to cutting-edge digital health and data-driven care models.
 </li>
 <li>
 Freelance perks: autonomy, flexibility, and global collaboration.
 </li>
 <li>
 Potential for contract extension.
 
 
 </li>
 </ul>
 
 Application Process (Takes 15&ndash;20 min)
 
 
 
 <ul>
 <li>
 Submit your resume
 </li>
 <li>
 Complete a short screening
 </li>
 <li>
 Project matching and onboarding
 
 
 </li>
 </ul>
 
 PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
 
</div>

Digital Health Strategist

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
The Live Playback Operations team are seeking a Support Engineer to own the operation and end-to-end monitoring of live events on Prime Video. The role involves working with internal and external partners to ensure the video signal for each event is received, routed through our encoding/packaging infrastructure, and successfully delivered to customer devices; on-site from our fully-equipped, industry leading operations centers.
 
 
Prime Video is the first-stop entertainment destination offering customers a vast collection of premium programing in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports &ndash; including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. 
 
Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. 
 
As a Prime Video Live Operations Support Engineer, you&rsquo;ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You&rsquo;ll get to work on projects that are fast-paced, challenging, and varied. You&rsquo;ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. 
 
We&rsquo;ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented engineers, you can decide where a career Prime Video takes you! 
 
Key job responsibilities 
<ul><li>Work with peers and other teams on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes</li></ul> 
<ul><li>Deliver reports to senior leadership</li></ul> 
<ul><li>Aid in the development and testing of operational tools and AI-powered workflows that improve efficiency through automation</li></ul> 
<ul><li>Customer notification and workflow co-ordination with follow-up to maintain service level agreements</li></ul> 
<ul><li>Creating and maintaining team specific knowledge-base articles and operational and training documentation</li></ul> 
<ul><li>Assist in the training of new support staff as the team grows</li></ul> 
<ul><li>This role requires working evenings, weekends, and holidays.</li></ul> 
A day in the life 
A typical day could involve; 
 
<ul><li>Interacting with Prime Video's partners to root cause customer impacting incidents.
</li></ul> 
<ul><li>Managing ticket queues to ensure issues are addressed quickly, well documented, and tracked for long-term, iterative improvement</li></ul> 
<ul><li>Working with developers on development roadmaps and helping set priorities for backlog requests</li></ul> 
<ul><li>Identifying and driving down recurring incidents through OE best practices</li></ul> 
<ul><li>Representing the team when collaborating with adjacent teams across infrastructure/signal engineering, solution architects and developers.
</li></ul> 
<ul><li>Scripting and the use of AI to develop automation to improve the team's efficient use of tools and reduction of manual tasks.</li></ul> 
About the team 
Live Playback Operations work on a &lsquo;follow the sun&rsquo; model, with team members located in Seattle, London, and Hyderabad, providing 24/7/365 coverage. We cover a wide range of live events; NFL, NBA, MLB, NHL, UCL, EPL, Copa do Brasil, Serie A, Wimbledon, concerts, and much more, available world-wide on Prime Video. We are growing, and hope you may be part of our exciting future!</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>2+ years of software development, or 2+ years of technical support experience</li><li>Experience scripting in modern program languages</li><li>Experience troubleshooting and debugging technical systems</li><li>2+ years experience with technical support in a live streaming environment; knowledge of video encoding and delivery, acquisition, codecs, adaptive bit rate video playback, common streaming protocols, software support, and related troubleshooting and escalation.</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience with live broadcast production, transmission, working in a NOC or MCR (Master Control)</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, WA, Seattle - 80,200.00 - 130,700.00 USD annually</div>

Live Ops Support Engineer, Prime Video, Live Playback Operations

Aurora Innovation

<div><div>Who we are
<div>
Aurora's mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.</div><div> 
The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.</div> 
<div></div>
<div>
At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn.</div></div><div></div> 
Aurora is looking for a Staff Technical Program Manager (TPM) to lead complex vehicle security initiatives that span multiple engineering teams and security pillars. In this role, you will partner closely with security leaders, embedded and platform engineering teams, and security architects to turn vehicle security strategy into concrete programs that protect Aurora's onboard and offboard systems. Programs in this role integrate with the safety case and support the secure development of the Aurora Driver, a safety-critical, physically-deployed autonomous system.

This role reports to the Security PMO within Aurora's OneTech organization and sits in the Business Operations pillar. Programs in this role typically span multiple engineering teams and security pillars, run for several quarters, and require coordination across senior engineering, security, and safety leaders.

In this role you will
<ul>
<li>Lead large cross-team security programs spanning Aurora's security pillars, with emphasis on vehicle and platform security: Product Security, Cloud Security, Security Engineering, Security Operations, GRC, and Enterprise IT.</li>
<li>Own program governance for vehicle security initiatives: roadmaps, risk tracking, dependency management, and escalation paths across onboard and offboard security domains.</li>
<li>Drive end-to-end execution of security programs tied to the Aurora Driver platform, from planning through delivery and safety case coordination.</li>
<li>Coordinate technical work across security architecture, embedded systems, and vehicle platform teams. Manage dependencies and remove blockers across teams building for a safety-critical, deployed AV fleet.</li>
<li>Provide program visibility through dashboards and leadership reviews, including status on vehicle security milestones tied to release trains</li></ul> 


Required qualifications
<ul>
<li>8-10+ years in technical program management, engineering program management, or security program management in a technology organization.</li>
<li>5+ years leading complex cross-functional technical programs, with direct experience in automotive, robotics, aerospace, or another safety-critical, physically-deployed systems domain.</li>
<li>Experience partnering with engineering teams on vehicle architecture, embedded platform, or onboard/offboard infrastructure initiatives, with technical depth in how security integrates into a physical product.</li>
<li>Experience managing large-scale technical systems programs such as secure boot, vehicle identity and access management, onboard credential management, or vehicle-to-cloud security architecture.</li>
<li>Familiarity with automotive cybersecurity standards, specifically ISO 21434 or UNECE R155/R156, and how they apply to program-level governance and evidence tracking.</li>
<li>Proven ability to coordinate multi-team engineering efforts across hardware and software boundaries, with long time horizons tied to vehicle release cycles.</li></ul> 


Desirable qualifications
<ul>
<li>Experience with safety case development or functional safety programs (ISO 26262, ASPICE) in an automotive or AV context.</li>
<li>Familiarity with vehicle security domains: secure boot, TCM/secure comms, onboard IAM, OTA update security, or fleet-scale credential provisioning.</li>
<li>Experience with automotive supply chain or OEM integration security (Tier 1/Tier 2 supplier requirements, third-party integration risk).</li>
<li>Familiarity with security tooling for embedded or vehicle platforms, distinct from standard enterprise SIEM/SOAR/SAST tooling.</li>
<li>PMP, PgMP, Agile, or SAFe certifications, or equivalent program management training.</li>
</ul>
The base salary range for this position is $181,000-$262,000. Aurora's pay ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

#LI-KS1

#Mid-Senior<div>
Working at Aurora 
At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together &mdash; all without any jerks.

We believe in-person work increases collaboration, empathy and our ability to lead effectively. As a result, we operate in a hybrid work environment where Aurorans are in office at least 3 days per week.

Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom.

Our commitment to safety

At the core of everything we do is our commitment to safety. Building best-in-class self-driving technology will take time, and we believe that each employee at Aurora has a role in contributing to safety, every step of the way. Aurora expects commitment to our safety policies from every employee, and seeks candidates who take an active responsibility, can contribute to building an atmosphere of trust, and invest in the organization's long-term success by prioritizing working safely, no matter what.

Our commitment to inclusion

Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at careersiteaccommodations@aurora.tech.

For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora's California Employment Privacy Policy.</div></div>

Staff Technical Program Manager, Vehicle Security

Explore 65+ Analyst technology operations in Seattle this July. Find roles across top companies and apply now to boost your career.