ai trainer/data annotator - remote Jobs in Atlanta

ai trainer/data annotator - remote

appointment setter - remote Jobs in Atlanta

appointment setter - remote

booking & scheduling specialist Jobs in Atlanta

booking & scheduling specialist

call center service advocate i - remote Jobs in Atlanta

call center service advocate i - remote

customer service agent (remote) Jobs in Atlanta

customer service agent (remote)

appointment setter remote

Paul Bickford Solutions

<div>
 <p>
  <strong>
   Company: Paul Bickford Solutions
  </strong>
 </p>
 <p>
  <strong>
   Role Title: Appointment Setter (Remote)
  </strong>
 </p>
 <p>
  <strong>
   Role Type: Contract
  </strong>
 </p>
 <p>
  <strong>
   Compensation: $25 per day base (IF at KPI, dials, avg. talk time, sets per day, close ratio)
  </strong>
 </p>
 <p>
  <strong>
   Location: Remote
  </strong>
 </p>
 <p>
  <strong>
   Frequently Asked Questions: https://careers.paulbickfordsolutions.com/appointment-setter-faq
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  Paul Bickford Solutions, is a results-driven high-ticket coaching consultancy specializing in corporate executive job placement. We focus on building strategic relationships, optimizing resumes, brands and finding our professionals new opportunities through effective positioning and outreach. As PBS continues to expand, we&rsquo;re looking for motivated professionals to join our inside sales team as an Appointment Setter to connect with our inbound leads and help scale our client acquisition efforts.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Overview
  </strong>
 </p>
 <p>
  Your primary responsibility will be to contact potential clients, qualify leads, and then schedule appointments for sales calls. This role is perfect for individuals with strong communication skills, persistence, and a proven ability to generate interest over the phone. We have various lead sources for both inbound and outbound sales teams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  &bull; Make outbound calls to potential clients and warm leads.
 </p>
 <p>
  &bull; Qualify prospects and set appointments for sales representatives.
 </p>
 <p>
  &bull; Follow up with leads via phone, email, and SMS to maximize conversions.
 </p>
 <p>
  &bull; Maintain accurate records of conversations and scheduled appointments in the CRM.
 </p>
 <p>
  &bull; Overcome objections, build rapport, and answer basic questions about our services.
 </p>
 <p>
  &bull; Meet or exceed daily, weekly, and monthly KPI performance targets.
 </p>
 <p>
  &bull; Collaborate with the sales team to improve conversion rates and overall efficiency.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  &bull; Previous experience in appointment setting, cold calling, or sales is preferred.
 </p>
 <p>
  &bull; Excellent verbal communication and persuasion skills.
 </p>
 <p>
  &bull; Must speak clear English for phone conversations.
 </p>
 <p>
  &bull; Self-motivated with strong time management skills.
 </p>
 <p>
  &bull; Familiarity with CRM systems and basic sales software is a plus.
 </p>
 <p>
  &bull; Reliable internet connection and a quiet workspace (for remote work).
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Requirements
  </strong>
 </p>
 <p>
  &bull; Own desktop PC or Laptop (Specification: At least 8 GB RAM).
 </p>
 <p>
  &bull; Corded (not wireless) headset with a noise-canceling microphone.
 </p>
 <p>
  &bull; Strong wired internet connection (At least 10Mbps +).
 </p>
 <p>
  &bull; Quiet, private workspace.
 </p>
 <p>
  &bull; Android / iPhone not older than 5 years.
 </p>
 <p>
  &bull; Must have a backup plan in case of a power outage or internet interruption.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer
  </strong>
 </p>
 <p>
  &bull; Competitive performance-based incentives.
 </p>
 <p>
  &bull; Per PIF Payouts: Earn a percentage of each contract paid in full.
 </p>
 <p>
  &bull; Bonuses for High Performance: Additional incentives for exceeding hiring targets.
 </p>
 <p>
  &bull; Tiered Bonus Structure:: The more contracts you close, the more earnings.
 </p>
 <p>
  &bull; Flexible remote work environment.
 </p>
 <p>
  &bull; Opportunity to grow with a rapidly expanding company.
 </p>
 <p>
  &bull; Ongoing training and professional development.
 </p>
 <p>
  &bull; A collaborative and supportive team culture.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Ready to Join Our Team?
  </strong>
 </p>
 <p>
  If you're passionate about helping professionals grow and want to be a part of a business that's making waves in the corporate executive consulting and recruiting industries, we want to hear from you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   TO APPLY: Please email careers@paulbickfordsolutions.com with the following ten requirements:
  </strong>
 </p>
 <p>
  1. Email Subject: AS_[ Your Full Name]
 </p>
 <p>
  2. Resume in English Attached
 </p>
 <p>
  3. Voice Introduction recording (https://vocaroo.com) or bonus points for video recording (https://loom.com)
 </p>
 <p>
  4. Full name
 </p>
 <p>
  5. Personal/Active Email
 </p>
 <p>
  6. Phone Number / WhatsApp Number
 </p>
 <p>
  7. LinkedIn Profile Link
 </p>
 <p>
  8. Internet Connection Speed Test Screenshot
 </p>
 <p>
  9. Computer Memory Screenshot
 </p>
 <p>
  (To do this: Search Task manager&gt; Go to Performance Tab&gt; Memory.)
 </p>
 <p>
  10. Photo of computer/laptop
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    *IMPORTANT* &ldquo;EASY APPLY&rdquo; APPLICATIONS DO NOT SUBSTITUTE THIS REQUIREMENT
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
</div>


Appointment Setter - Remote

Oak Street Health, part of CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><p><b>
Company:</b> Oak Street Health</p><p></p><p><b>
Title:</b> Contact Center Service Advocate I</p><p></p><p><b>
Location:</b> Remote</p><p></p><p><b>
Role Description:</b><br>
<br>
The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience.</p><p><b><br>
Core Responsibilities:</b></p><ul><li><b>
Appointment Scheduling:</b> Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.</li><li><b>
Customer Interaction:</b> Provide courteous and professional service to patients, addressing their inquiries and concerns.</li><li><b>
Data Entry:</b> Accurately enter patient information and appointment details into the scheduling system.</li><li><b>
Communication:</b> Communicate appointment details and any necessary instructions to patients clearly and effectively.</li><li><b>
Problem Resolution:</b> Address and resolve any scheduling conflicts or issues promptly.</li><li><b>
Collaboration:</b> Work closely with medical staff and other departments to ensure smooth scheduling operations.</li><li><b>
Follow-Up:</b> Conduct follow-up calls to confirm appointments and provide reminders to patients.</li><li><b>
Documentation:</b> Maintain accurate records of all interactions and transactions with patients.</li><li>
Other duties or special projects as assigned.</li></ul><p></p><p><b>
Working Conditions:</b></p><ul><li><b>
Environment:</b> Remote office setting with a focus on phone-based interactions.</li><li><b>
Hours:</b> Assigned schedules of 40 hours per week; schedule assignments vary based on business needs. The Service Excellence Contact Center is open 24/7; some schedules may include one weekend shift.</li></ul><p><b>
Remote Work Requirements:</b></p><ul><li>
Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems</li><li>
Prior remote work experience</li><li>
Ability to obtain high-speed internet and hardwire equipment to router/modem</li><li>
Distraction-free and private remote work environment required as well as reliable dependent care during working hours</li><li>
Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center<ul><li>
https://www.oakstreethealth.com/locations</li><li>
Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC</li></ul></li><li>
Ability to participate in classroom-style remote training sessions</li><li>
An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment</li></ul><p></p><p><b>
Career Development Opportunities:</b></p><p>
The career path from CC Service Advocate I to CC Service Advocate II includes:</p><ul><li>
A minimum tenure of 6 months in the CC Service Advocate I role</li><li>
Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs</li><li>
Demonstration of a strong desire to learn and grow in their role</li><li>
Meet &ldquo;Exceptional&rdquo; performance metrics for a minimum of 3 consecutive months (targets are subject to change with 30-day advance notice) for all job skills:<ul><li>
Average Handle Time</li><li>
Unavailable time</li><li>
Quality Metrics</li><li>
Schedule Adherence (adhering to your assigned work schedule set by Workforce Management based on business needs [shift arrival and departure times, and assigned lunch/break times])</li></ul></li><li>
Demonstrate proven reliability and satisfactory attendance</li></ul><p>
The progression path from CC Service Advocate Level I, Level II, and Level III positions within the Service Excellence Contact Center is a structured path that encourages advocates to widen their knowledge base, take on more responsibility, demonstrate expertise, and reward team members for their proven success and dedication. Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling advocates to provide superior support and contribute to the overall success of the contact center.</p><p></p><p><b>
What are we looking for?</b></p><p></p><ul><li>
High School diploma or equivalent required, some undergraduate education preferred</li><li>
1 year of customer service experience, call center environment experience preferred</li><li>
A flexible and positive attitude</li><li>
A friendly and nurturing attitude toward our patient population of older adults</li><li>
Experience with EMR (Electronic Medical Record) documentation preferred</li><li>
Ability to multitask, prioritize, and manage time effectively</li><li>
Outstanding phone demeanor and etiquette</li><li>
High level of integrity</li><li>
Proficient PC skills, including basic Microsoft Excel skills</li><li>
Spanish, Mandarin, Cantonese, or Polish speakers preferred</li><li>
US work authorization</li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$17.00 - $34.15<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Call Center Service Advocate I - Remote

Medical Marijuana Clinic

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Join our dynamic Medical Marijuana Clinic as a Virtual Assistant and play a vital role in supporting our mission to promote health, wellness, and fitness through compassionate patient care. This position offers an exciting opportunity to contribute to a growing industry by providing efficient administrative support and ensuring smooth daily operations in a fast-paced, virtual environment.
 <br/>
 <br/>
 As a key member of our team, you will help streamline communication, manage scheduling, and assist with patient inquiries, all while maintaining the highest standards of professionalism and confidentiality.
 <br/>
 <br/>
 <strong>
  Key Objectives
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide comprehensive virtual administrative support to clinic staff and management.
  </li>
  <li>
   Enhance patient experience by managing communications and appointment scheduling.
  </li>
  <li>
   Ensure accurate and timely handling of documentation and records.
  </li>
  <li>
   Support operational efficiency through effective task management and coordination.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage incoming calls, emails, and online inquiries with professionalism and promptness.
  </li>
  <li>
   Schedule and confirm patient appointments, coordinating with healthcare providers and patients.
  </li>
  <li>
   Maintain and update patient records and clinic databases in compliance with privacy regulations.
  </li>
  <li>
   Assist with billing inquiries, insurance verifications, and payment processing as needed.
  </li>
  <li>
   Prepare and distribute internal communications, reports, and documentation.
  </li>
  <li>
   Coordinate virtual meetings and support team collaboration tools.
  </li>
  <li>
   Identify opportunities to improve administrative processes and contribute to workflow enhancements.
  </li>
  <li>
   Handle confidential information with discretion and uphold HIPAA compliance standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience as a Virtual Assistant or in a similar administrative role, preferably within the health, wellness, or medical industry.
  </li>
  <li>
   Strong organizational skills with the ability to multitask and prioritize effectively.
  </li>
  <li>
   Excellent written and verbal communication skills.
  </li>
  <li>
   Familiarity with electronic health records (EHR) systems and basic medical terminology is a plus.
  </li>
  <li>
   Proficiency in Microsoft Office Suite, Google Workspace, and virtual communication platforms (Zoom, Slack, etc.).
  </li>
  <li>
   High level of professionalism and confidentiality.
  </li>
  <li>
   Ability to work independently with minimal supervision in a remote setting.
  </li>
  <li>
   Reliable internet connection and a dedicated home office setup.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Flexible remote work environment supporting work-life balance.
  </li>
  <li>
   Opportunity to contribute to a meaningful mission in health and wellness.
  </li>
  <li>
   Collaborative and supportive team culture.
  </li>
  <li>
   Competitive compensation and potential for growth within the company.
  </li>
  <li>
   Access to ongoing training and development resources.
  </li>
 </ul>
</div>


Virtual Assistant

Emory University

<div>Discover Your Career at Emory University:
<div>
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.</div>
Description:
<div>
The Program Coordinator (ETS) primary duties are organizing, coordinating, and planning operational facets of a program and its related activities which include, but are not limited to the following: establishing long-term operational objectives, researching factors that may impact the success of the program, and working with individuals or groups to research and document program requirements in order to provide appropriate input into the development of strategic plans.Academic Success Temp PT help Academic Success is seeking a part-time program coordinator on a temporary basis to assist office with managing student worker schedules and follow-up. The office retains over 200 student employees who offer individual and group tutoring and learning assistant sessions weekly. Information is posted in Navigate (EAB) system.</div><div></div><div><b><br>
KEY RESPONSIBILITIES:
</b></div><ul><li>Develops work plans to accomplish program goals and objectives and monitors progress toward their achievement.
</li><li>Conducts research and gathers information to develop various publications.
</li><li>Develops promotional materials which may include content for reports, briefings, newsletters, grants or other written information related to the program.
</li><li>Assists in developing and coordinating program-related conferences, conventions, or meetings.
</li><li>Monitors expenditures and may participate in the budget planning process and prepare financial reports.
</li><li>May assist in identifying funding resources and developing fund-raising strategies and initiatives.
</li><li>Prepares operational and statistical reports.
</li><li>Conducts training, represents the program at meetings and conferences, and networks with affiliated groups.
</li><li>May supervise assigned project staff, interns and/or volunteers.</li><li>
Ensuring that appointment schedules have been posted for the coming week and following up on missing information.<br>
</li><li>
Ensuring that rooms have been assigned to sessions, and following up with/making new reservations.<br>
</li><li>
Ensuring that status of registered appointments is updated with attendance.<br>
</li><li>
Monitoring course offerings and availability by tutor.<br>
</li><li>
Setting up appointment framework for summer and fall semesters.<br>
</li><li>
Coordinate and facilitate routine communication to students, faculty, and administrative staff.<br>
</li><li>
Remote work after initial training is possible.
</li><li>Performs related responsibilities as required.
</li></ul><div>This is not an administrative support position.</div><div></div><div><b><br>
MINIMUM QUALIFICATIONS :
</b></div><ul><li>Bachelor's degree in a field related to the program and two years of related experience, or an equivalent combination of education, training and experience.</li></ul><div></div><div><b><br>
PREFERRED QUALIFICATIONS :</b></div><ul><li>
Comfortability with technology required.</li><li>
Experience with EAB Navigate or other student information systems a plus.</li><li>
Demonstrated ability to work independently after training.
</li><li>Strong written and oral communication skills.</li></ul><p>
NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University location as needed. All biweekly employees must reside within the State of Georgia. Emory reserves the right to change this status with notice to employee</p>
Additional Details:
<div>
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).</div><div></div><div><br>
Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.</div></div>

Program Coordinator (ETS) | Temporary

Ivy Rehab Network

<div>
 <strong>
  State of Location:
  <br/>
  <br/>
 </strong>
 Georgia
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Service Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.
 <br/>
 <br/>
 Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Assignment:
 </strong>
 Temporary (90-Day Assignment) with Opportunity to Become Permanent
 <br/>
 <br/>
 <strong>
  Schedule:
 </strong>
 Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST
 <br/>
 <br/>
 We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.
 <br/>
 <br/>
 The
 <strong>
  Patient Engagement Advocate
 </strong>
 (Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.
 <br/>
 <br/>
 <strong>
  Your Responsibilities Will Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.
  </li>
  <li>
   Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.
  </li>
  <li>
   Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.
  </li>
  <li>
   Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.
  </li>
  <li>
   Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.
  </li>
  <li>
   Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.
  </li>
  <li>
   Effectively inform and educate patients on insurance and about our financing/payment plan options.
  </li>
  <li>
   Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.
  </li>
  <li>
   Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.
  </li>
  <li>
   Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.
  </li>
  <li>
   May work in other channels such as outbound, email, chat, etc.
  </li>
  <li>
   Perform other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  To Excel In This Role, You Should Possess
  <br/>
  <br/>
 </strong>
 <li>
  High School/GED or equivalent; College degree is preferable
 </li>
 <li>
  Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
 </li>
 <li>
  Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
 </li>
 Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency &lt;30 ms; and Packet Loss &lt;2%
 <li>
  Preferred typing aptitude of 50-70 WPM.
 </li>
 <li>
  Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)
 </li>
 <li>
  Demonstrated tenure in previous positions of at least 2-3 years
 </li>
 <li>
  Must have a dedicated, quiet workspace at home (with a door) to work without distractions
 </li>
 <li>
  Must be able to provide a reliable high-speed internet connection for remote work
 </li>
 <li>
  Excellent verbal and written communication skills and the ability to effectively engage with patients
 </li>
 <li>
  Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)
 </li>
 <li>
  Attention to detail
 </li>
 <li>
  Ability to work in a fast-paced environment
 </li>
 <li>
  Must be technically savvy, with demonstrated experience working with multiple systems and apps
  <br/>
  <br/>
 </li>
 <strong>
  We welcome you to apply if you hold the following attributes:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good listener
  </li>
  <li>
   Collaborative and team player
  </li>
  <li>
   Ability to display caring attitude and be empathetic
  </li>
  <li>
   Multi-task-carry on engaging conversation while following proper protocols for information capture
  </li>
  <li>
   Receptivity to coaching as well as understanding your strengths and opportunities for development
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   Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
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   Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
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Healthcare Customer Service Representative (Temp-to-Perm)

<div>Discover Your Career at Emory University:
<div>
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.</div>
Description:
<div><b>
Emory University Center for Ethics</b></div><div></div><div><br>
The Center for Ethics is a university-wide center that works across the university teaching courses, conducting research, and developing public programming that engages the broader community. The Center for Ethics&rsquo; vision is to inspire and advance scholarship and education in ethics, to ignite the moral imagination of people in all walks of life, and to foster lives of moral meaning and ethical engagement.</div><div></div><div><br>
For more on the Center for Ethics, visit http://ethics.emory.edu/</div><div></div><div><b><br>
Position summary:</b></div><div></div><div><br>
The role is envisioned as a position at the Assistant or Associate) Professor level with an appointment in the School of Medicine and/or another School and Department relevant to the candidates experience and expertise The salary range is 90K to 100K, with actual salary dependent on past work experience. The successful candidate will work full time with the bioethics and non-bioethics faculty in the Center for Ethics. The primary responsibilities of this on-campus position will involve teaching at the graduate and healthcare professional level (medicine, nursing, etc.), publishing research, and providing service to and/or developing programming for the Center, Emory University, and the greater community. The Center welcomes applicants with wide-ranging scholarly interests in bioethics, especially clinical ethics, the ethics of AI in health contexts, neuroethics, research ethics, and/or ethics of health disparities.</div><div>
There is no requirement for extramural funding for this position, but the Center supports the development of externally funded scholarship and encourages applications from those able and interested in securing extramural funding.</div><div></div><div><b><br>
Responsibilities:</b></div><div></div><ul><li><br>
Teaching ethics and bioethical issues in an integrated curriculum in the School of Medicine</li><li>Teaching core and elective courses in the Master of Arts in Bioethics (MAB)</li><li>Advising and Mentoring MAB graduate students and thesis/capstone projects</li><li>Pursuit of independent and collaborative scholarship</li><li>Development of programming on ethical challenges and promotion of public discourse</li></ul><div></div><div><b><br>
Successful candidates will have:</b></div><ul><li>
Strong interpersonal skills</li><li>
Demonstrated experience and comfort in working in both in person and online settings<br>
Commitment to collaboration with colleagues at the Center for Ethics, across the university and in the community</li></ul><div></div><div><b><br>
Preferred Qualifications:</b></div><ul><li>
Terminal post-graduate degree (PhD, JD, MD, etc.) in a field related to bioethics</li><li>
Demonstrated success in teaching and mentoring healthcare professionals and/or graduate students</li><li>
Record of quality scholarship in bioethics</li></ul><div></div><div><b><br>
Applicants should submit the following:</b></div><ul><li>
Cover letter addressed to the search committee that explains why you are interested in this role, what makes you well-suited to meet the responsibilities associated with the position, and how you understand and approach your field(s) of expertise</li><li>
Research writing sample</li><li>
Statement of teaching philosophy (ideally accompanied by teaching evaluations)</li><li>
Names and contact information for three references, including those who can speak to your teaching and research. (Letters will be requested for candidates advancing to a second round of consideration.)</li></ul><p>
NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.</p>
Additional Details :
<div>
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).</div><div></div><div><br>
Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.</div></div>

Assistant Professor

Georgia Tech

<div><div><div><h2 class="jobSectionHeader"><b>About Us</b></h2>
<div>
<div><div><p><b>About Georgia Tech</b></p><p></p><p><br>
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.</p><p><b><br>
Georgia Tech's Mission and Values</b></p><p></p><p><br>
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:</p><p></p><p><br>
1. Students are our top priority.</p><p></p><p><br>
2. We strive for excellence.</p><p></p><p><br>
3. We thrive on diversity.</p><p></p><p><br>
4. We celebrate collaboration.</p><p></p><p><br>
5. We champion innovation.</p><p></p><p><br>
6. We safeguard freedom of inquiry and expression.</p><p></p><p><br>
7. We nurture the wellbeing of our community.</p><p></p><p><br>
8. We act ethically.</p><p></p><p><br>
9. We are responsible stewards.</p><p></p><p><br>
Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.</p><div></div><p><b><br>
About the Georgia Tech Library</b></p><p>
The Georgia Tech Library is a member of the University System of Georgia library consortia, Atlanta Regional Council for Higher Education (ARCHE), the Association of Research Libraries (ARL), and the Association of Southeastern Research Libraries (ASERL), and the Association for College and Research Libraries (ACRL). The Georgia Tech Library has a unique and progressive service model that relies heavily on technology and electronic formats. Electronic resources account for 79% of our overall content, 98% of the Library's content expenditures and 99% of our content usage and most of our print collections are held in a high-density, climate-controlled storage facility in collaboration with Emory University Libraries. The GT Library works to fulfill the mission and vision of Georgia Tech and is committed to supporting the Institute's new Strategic Plan. The leadership orchestrates our efforts to ensure and maintain a positive, diverse, equitable and inclusive work environment where everyone can thrive.</p></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
<div>
<div><div><p>The Library (https://library.gatech.edu/) at the Georgia Institute of Technology in Atlanta, Georgia is seeking a collaborative and knowledgeable librarian to lead and manage digital accessibility services to further support the Library's ongoing commitment to ensure that all Library resources and digital assets can be used by all members of the Georgia Tech community, regardless of ability. The Title II and Digital Access Librarian works collaboratively across the library to ensure a unified strategy for proactive and remediated digital resource accessibility, including Course Reserves, Interlibrary Loan, Digital Repository, and other Library digital interfaces. Reporting to the Head of Technical Services this position will serve as the Service Owner for the Library's Title II and Accessibility initiatives including coordinating digital accessibility remediation, working with vendors and campus partners, and participating in strategic decision-making as a core member of various internal and external committees. The Title II and Digital Access Librarian will provide expert advice regarding digital accessibility to inform and support the Georgia Tech Library's vision of innovating services, tools, and access to all for an inclusive future.</p></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
<div>
<div><div><p>This is a 12-month faculty position with an effort distribution of 80% excellence in assigned duties, 10% scholarship, and 10% professional service to the library profession. Up to two (2) years credit for previous professional experience may be given at the time of employment, in which case such credit will be stated in the offer letter. The Georgia Tech Library Faculty may enjoy flexible work schedules, professional development, and a healthy work-life balance.</p><p><i>
This is not a remote position, but some teleworking hours is supported.</i></p><p><b>
Responsibilities</b></p><p>
Provide and improve library services and resources; enrich the research, learning, and scholarship of the Georgia Tech community through the following:</p><p>
80% Librarianship</p><ul><li>
Lead and manage the Library's Title II Digital Access Service that includes the coordination and prioritization of requests, compliance, and vendor relationships related to digital accessibility and Title II.</li><li>
Hire, train, supervise, and evaluate student employees.</li><li>
Advise Library Leadership, Library colleagues, students, faculty, and staff and other GT Units on Digital Access best practices and compliance.</li><li>
Lead projects and initiatives to improve upon and educate users and stakeholders on digital accessibility and participate in the Library's portfolio and project management processes as appropriate.</li><li>
Collaborate with Technical Services Librarians and staff, other colleagues, and stakeholders to ensure a unified strategy for resource acquisition, discovery, delivery, and access of scholarly resources.</li><li>
Collaborate with all Library Departments to ensure a unified and compliant digital portfolio.</li><li>
Monitor current trends and best practices in digital accessibility and recommend improvements to local policies, practices, and workflows.</li><li>
Contributes to Course Reserves and Interlibrary Loan service operations, working alongside colleagues and participating in day-to-day workflows as needed.</li><li>
Serve as an ex officio member of the Content Management Group and share expertise in digital accessibility.</li><li>
Serve as a core member of the Alma-Primo Advisory Group.</li><li>
Participate in collaborative discussions with local, state, and national efforts including, but not limited to, GALILEO, NERL, and ASERL.</li><li>
Conduct regular digital accessibility assessments of workflows, platforms, and operations to implement new projects or improve services to better serve users.</li><li>
Create and maintain documentation on policies and procedures to ensure consistent practices.</li><li>
Other duties as assigned.</li></ul><p>
10% Scholarship and Creative Endeavors</p><ul><li>
According to expectations for library faculty members, contribute professionally through research, scholarship, and creative activities.</li></ul><p>
10% Service to the Library, Institute, and LIS Profession</p><ul><li>
Foster positive relations with faculty, students, and staff and promote the Institute and Library's commitment to the Georgia Tech values.</li><li>
Serve on library and university committees as assigned.</li><li>
Contribute to the profession through service to professional organizations at the local, state, regional, and national levels, as appropriate.</li></ul></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Required Qualifications</b></h2>
<div>
<div><div><p>This position vacancy will be filled at the rank of Librarian II, Librarian III, or Librarian IV. The final job offer will be dependent on candidate qualifications in alignment with Non-tenure Track Academic Faculty ranks as outlined in section 3.2.2 of the Georgia Tech Faculty Handbook https://www.policylibrary.gatech.edu/faculty-handbook/3.2.2-non-tenure-track-academic-faculty-members-hiring-and-promotion-guidelines.</p><p>
Librarian II</p><ul><li>
Appointment to this rank requires an appropriate terminal degree, typically an American Library Association (ALA) - accredited master's degree, a degree in a subject related to archival work, and/or in the appropriate area of specialization.</li><li>
Evidence of scholarship and/or evidence of service to the librarian profession.</li><li>
5 years of professional experience.</li></ul><p>
Librarian III</p><ul><li>
Appointment to this rank requires an appropriate terminal degree, typically an American Library Association (ALA) - accredited master's degree, a degree in a subject related to archival work, and/or in the appropriate area of specialization.</li><li>
A strong record of scholarship and service demonstrating significant contributions to the librarian/archivist profession.</li><li>
10 years of professional experience.</li></ul><p>
Librarian IV</p><ul><li>
Appointment to this rank requires an appropriate terminal degree, typically an American Library Association (ALA) - accredited master's degree, a degree in a subject related to archival work, and/or in the appropriate area of specialization.</li><li>
A strong record of scholarship and service demonstrating the highest standards of professional contributions to the librarian profession and are recognized widely by peers.</li><li>
15 years of professional experience.</li></ul></div><br>
<p></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2>
<div><div><div><ul><li>2 years of experience working with digital accessibility practices, standards, and/or services.</li><li>
Knowledge of current vendors, trends, best practices, and issues related to digital accessibility in academic libraries.</li><li>
Certification in CPACC, ADS, or better from the IAAP; or digital/information accessibility certification from an accredited program.</li><li>
Experience using Ex Libris Alma, Primo, Leganto, Rapido and/or Atlas ILLiad products</li><li>
Experience with programming or scripting languages like Python for task automation or metadata manipulation.</li><li>
Experience using assistive technologies to manually validate the accessibility of remediated content.</li><li>
Experience working with library vendors.</li><li>
Demonstrated ability to manage user demand, compliance requirements, and administrative responsibilities while balancing competing priorities in a high-volume service environment.</li><li>
Demonstrated ability to provide responsive, high-quality user services.</li><li>
Solid record of working collaboratively as well as independently.</li><li>
Demonstrated experience with project management, including planning, communication, and assessment.</li><li>
Excellent oral, written, and interpersonal communication skills.</li><li>
Experience working with Spring Share products, such as Lib Guides.</li></ul></div><br>
<p></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Proposed Salary</b></h2>
<div>
<div><div><p>This is a benefits-eligible position with a minimum starting salary of $75,322. Rank and salary commensurate with education and experience.</p></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Required Documents to Attach</b></h2>
<div>
<div><div><p>Applicants must submit a letter of interest, CV, and the names and contact information for at least three references.</p><p>
Application materials should be submitted as .PDF files.</p></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Contact Information</b></h2>
<div>
<div><div><p>For additional information about this appointment, please contact Martin Patrick, Head of Technical Services, at martin.patrick@library.gatech.edu.</p></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
USG Core Values</b></h2>
<div>
<div><div><p>The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.</p><p>
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.</p></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Equal Employment Opportunity</b></h2>
<div>
<div><div><p>The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.</p><p>
Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (&quot;USG&quot;) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.</p></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Other Information</b></h2>
<div>
<div><div><p>This is not a supervisory position.<br>
This position does not have any financial responsibilities.<br>
This position will not be required to drive.<br>
This role is not considered a position of trust.<br>
This position does not require a purchasing card (P-Card).<br>
This position will not travel<br>
This position does not require security clearance.</p></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Background Check</b></h2>
<div>
<div><div><p>Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening</p></div></div></div></div></div></div>

Title II and Digital Access Librarian (Librarian II, III, or IV)

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