case manager

operations agent

account manager

client associate

pro experience managers

associate destination manager

Tripadvisor

<div>Associate Destination Manager | Tripadvisor

About Tripadvisor

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

We are seeking a driven and high-performing Associate Destination Manager who will be responsible for the health and quality of the Viator product offering across their assigned geographical destinations. The Associate Destination Manager will have a solid understanding of key trends, opportunities, and challenges within their destination and work to optimize our product offering to best match the consumer demand in terms of product variety, pricing, and availability.

You are a brand ambassador that will focus on growing your destination as well as Viator's positioning within your given territory. You will be responsible for meeting/exceeding destination level key performance indicators and maintaining/improving the overall commercial health of your destination. In this role you will be working with both internal and external stakeholders to align on necessary product offerings in the designated destination(s), carrying out critically important tasks to maintain and grow our competitive advantage in the given territory.

Job Location: Remote

This role is a remote position in the USA. Occasional travel to company offices as necessary.

As an Associate Destination Manager, you will be responsible for the following:
<ul>
<li>Ensuring that Viator has the best in class product offering for the assigned territory
</li>
<li>Strategically acquire new inventory to fill product gaps and highlight new and exciting products in your destination
</li>
<li>Establish, maintain, and grow key supplier relationships in order to ensure Viator has the best product offering and increase Viator brand awareness in your destination
</li><li>Negotiate favorable commercial terms
</li>
<li>Monitor key metrics in destinations and take action where necessary
</li>
<li>Ensuring key products are consistently available for sale in the Viator ecosystem
</li>
<li>Constantly improve the quality of product offering in the market by understanding key characteristics of products that are appealing to our customer and working to implement those characteristics across your destination
</li>
<li>Be the face of Viator in your assigned destinations and industry events
</li>
</ul>The ideal candidate for this role will exemplify the following characteristics:
<ul>
<li>2+ years of Account Management or Sales experience
</li>
<li><ul><li>Travel industry experience is a plus
</li>
</ul></li><li>Entrepreneurial &amp; Commercially Driven
</li>
<li><ul><li>Focused on growing the business and destination
</li>
<li>Ability to build, maintain, and grow relationships
</li>
<li>Passionate about achieving success and excellence
</li>
<li>Committed to serving customer partners and sharing knowledge
</li>
</ul></li><li>Growth and Results Oriented
</li>
<li><ul><li>Continuously improving both personally and for the company
</li>
<li>Passionate about achieving success and excellence
</li>
<li>Embraces new ideas and works well in teams
</li>
</ul></li><li>Detail Oriented &amp; Highly Organized
</li>
<li><ul><li>Desire to work in fast paced and dynamic environment
</li>
<li>Clear and impactful in communication
</li>
<li>Ability to excel working in a remote environment
</li>
</ul></li><li>Candidates with non-traditional backgrounds are strongly encouraged to apply
</li>
</ul>What We Offer
<ul>
<li>Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses</li>
<li>&quot;Work your way&quot; with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like or as required by your team.</li>
<li>Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.</li>
<li>Donation matching. Give back? Give more! We match qualifying charitable donations annually.</li>
<li>Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.</li>
<li>Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.</li>
<li>Travel perks. We believe that travel is employee development, so we provide discounts and more.</li>
<li>Employee assistance program. We're here for you with resources and programs to help you through life's challenges.</li>
<li>Health benefits. We offer great coverage and competitive premiums.</li>
<li>Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.</li>
</ul>
The salary range for this role is $65,000-$85,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee's pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else's problem and finish what can be done today, knowing tomorrow will bring fresh challenges.

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers! 


#LI-Remote

#LI-WR1</div>

Associate Destination Manager

Celebrity Cruises

<div>
 
 The Associate Vice President of Product Development and Operational Excellence will play a critical role in delivering on the brand&rsquo;s strategic direction and execution of our shipboard and destination product initiatives. This position involves leading a cross-functional team to drive innovation, enhance product offerings, and align development efforts with market needs and business goals.
 
 
 
 
 
 This leader possesses a strong background in product management, extensive experience in product lifecycle management, and a deep understanding of industry trends.Experience or knowledge of operational requirements and success metrics are. This leadership role requires a blend of strategic vision and hands-on execution, ensuring that our products not only meet market expectations but also deliver outstanding customer satisfaction.
 
 
 
 
 
 Associate Vice President of Product Development and Operational Excellence plays a pivotal leadership role within the organization, responsible for driving strategic initiatives and operational excellence across various functions. This position reports directly to the Vice President or higher executive and works collaboratively with senior management to align departmental goals with the organization&rsquo;s overall vision. The AVP will oversee multiple teams, manage resources effectively, and ensure the successful execution of projects and programs.
 
 
 
 
 
 Product Development is the process of bringing a new product or service from concept to market. It involves a series of stages, including idea generation, design, testing, and launch.
 
 
 The Associate Vice President of Product Experience will play a pivotal role in shaping and enhancing the overall user experience across our product portfolio. This position is responsible for leading a cross-functional team to ensure our products not only meet market demands but also provide exceptional user experiences that drive customer satisfaction and loyalty.
 
 
 
 
 
 The Associate Vice President is responsible for cultivating an environment that fosters collaboration, innovation, and excellence across the organization. This role involves leading initiatives to enhance team performance, employee engagement, and organizational effectiveness. This role will be responsible for crafting &amp; executing unforgettable customer experiences that enhance our brand's reputation and drive guest loyalty.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Vision:
 
 Develop and implement a holistic product experience strategy that aligns with the company&rsquo;s mission and enhances guest satisfaction throughout their journey. Scope involves first in class cruise ships, cruise modernization, private destinations and non-private destinations.
 </li>
 <li>
 
 Innovation:
 
 Staying abreast of industry trends, emerging technologies, and best practices in product experience to drive innovation within the organization.
 </li>
 <li>
 
 Senior Leadership Alignment
 
 : Collaborate with executive leadership to define product strategy and roadmap, ensuring alignment with overall business objectives. Owning the process of which alignment is gained.
 </li>
 <li>
 
 Product Lifecyle:
 
 Oversee the product development lifecycle, from final concept brief through launch and post-launch evaluation.
 </li>
 <li>
 
 Guest-Centric Design:
 
 Advocate for a guest-centered design approach, leveraging customer insights, market research, and feedback to shape product offerings and experiences.
 </li>
 <li>
 
 User Advocacy:
 
 Champion a user-centered design approach throughout the product lifecycle, utilizing research and insights to inform product decisions.
 </li>
 <li>
 
 Market Analysis:
 
 Conduct competitive analysis and stay informed about industry trends to identify opportunities for innovation and differentiation in our cruise offerings.
 </li>
 <li>
 
 Implementation of the product: Liaison
 
 with Hotel Operations and Operational Stakeholders to gain buy in and co-develop the guest experience brief and standard operation procedures.
 </li>
 <li>
 
 Cross-Functional Collaboration:
 
 Partner with various departments to identify best practices and share resources that promote high performance across the organization. Collaborate closely with marketing, operations, guest services, and onboard teams to ensure seamless integration of product offerings and consistent messaging.
 </li>
 <li>
 
 Change Management:
 
 Lead initiatives to drive organizational change, ensuring teams are supported and equipped to adapt to new processes and expectations.
 </li>
 <li>
 
 Build &amp; Design:
 
 Work closely with engineering, design, and marketing teams to ensure seamless execution of product initiatives.
 </li>
 <li>
 
 Feasibility Analysis:
 
 Assessing the technical, financial, and market viability of the product concept to ensure it is feasible to produce and sell.
 </li>
 <li>
 
 Design and Development:
 
 Creating prototypes or models, followed by iterations based on feedback. This phase often involves collaboration between designers, engineers, and stakeholders.
 </li>
 <li>
 
 Testing:
 
 Conducting market testing or user testing to gather feedback and validate the product's functionality, usability, and appeal.
 </li>
 <li>
 
 Launch:
 
 Introducing the product to the market and customer through development of detailed guest experience briefs and standard operating procedures.
 </li>
 <li>
 
 Post-Launch Evaluation:
 
 Analyzing performance, customer feedback, and sales data to identify areas for improvement or future enhancements.
 </li>
 <li>
 
 Product Roadmap:
 
 Work with the product and brand management team to prioritize features and enhancements that will elevate the guest experience and meet business objectives.
 </li>
 <li>
 
 Roadmap Prioritization:
 
 Work with all internal and external stakeholders to prioritize features and enhancements that optimize user experience and drive business results.
 </li>
 <li>
 
 Brand Representation:
 
 Ensure that all product experiences reflect the brand&rsquo;s values and promise, enhancing our reputation as a leader in the cruise industry.
 </li>
 <li>
 
 Stakeholder Communication:
 
 Regularly present product experience strategies, updates, and performance metrics to senior leadership and key stakeholders.
 </li>
 <li>
 
 Performance Metrics:
 
 Establish key performance indicators (KPIs) to measure team effectiveness and implement data-driven strategies for improvement. Define and track key performance indicators (KPIs) to measure the effectiveness of product experiences, making data-driven decisions to optimize outcomes.
 </li>
 <li>
 
 Culture Building:
 
 Foster a positive and inclusive organizational culture that encourages collaboration, accountability, and recognition of achievements.
 </li>
 <li>
 
 Team Development:
 
 Design and implement programs that promote team building, professional development, and skill enhancement, ensuring alignment with organizational goals.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS AND EDUCATION
 
 
 
 
 
 <ul>
 <li>
 The ideal candidate will possess a strong background in product management, extensive experience in product lifecycle management, and a deep understanding of industry trends.
 </li>
 <li>
 Experience or knowledge of operational requirements and operational success metrics would be a plus and preferred.
 </li>
 <li>
 Cruise industry experience preferred.
 </li>
 <li>
 Bachelor&rsquo;s degree in business, Hospitality Management, Marketing, or a related field. Master&rsquo;s degree preferred.
 </li>
 <li>
 8+ years of experience in product management or customer experience roles, with a minimum of 4 years in a leadership capacity, preferably within the travel or hospitality industry.
 </li>
 <li>
 Proven track record of developing and launching successful products and experiences that delight customers.
 </li>
 <li>
 Strong understanding of customer experiences principles, particularly within the cruise or hospitality sectors.
 </li>
 <li>
 Strong understanding of user-centered design principles and methodologies.
 </li>
 <li>
 Excellent analytical skills, with the ability to translate data into actionable insights.
 </li>
 <li>
 Exceptional communication and presentation abilities, capable of influencing stakeholders at all levels.
 </li>
 <li>
 Strong understanding of performance management frameworks and employee engagement strategies.
 </li>
 <li>
 Exceptional interpersonal, communication, and facilitation skills, with the ability to influence and inspire at all levels.
 </li>
 <li>
 Experience with change management practices and strategies.
 </li>
 <li>
 Data-driven mindset with the ability to analyze metrics and make informed decisions.
 </li>
 <li>
 Strong problem-solving and decision-making capabilities.
 </li>
 <li>
 Proven track record of successfully launching products and driving revenue growth.
 </li>
 <li>
 Experience in agile methodologies and project management.
 </li>
 <li>
 Ability to remain flexible and calm in high-pressure situations and adjust as multiple moving parts consistently change.
 </li>
 <li>
 Experience in leading a high-performing operational team.
 </li>
 <li>
 Experience in overseeing complex project execution and project management teams.
 </li>
 <li>
 Ability to travel up to 30% of the time.
 </li>
 </ul>
 
 
</div>

AVP, Product Development & Operational Excellence

Areas

Position Title: Coporate Claims Manager Department: Operations Reports to: Director of Asset Protection and Risk Management Status: Exempt Date: April 2026 Broad Functions: The Claims Manager will be responsible for strategic claims administration, vendor performance management, cost containment initiatives, and ensuring timely, compliant, and effective claim resolution across a national hospitality footprint. This role serves as the primary liaison between internal operations leadership, TPAs, brokers, insurers, and legal partners. The Corporate claims Manager will provide essential support for all workers compensation claims and General liability claims. They will assist in gathering critical information on claims and work with the TPA, Human Resources, Operations and outside counsel to prepare claims documents that best protect the company from liability. Main Duties and Responsibilities: Oversee administration of all *Workers&rsquo; Compensation, General Liability, and Automobile Liability* claims nationwide. Manage and direct performance of assigned **Third-Party Administrators (TPAs) to ensure adherence to service standards, KPIs, and contractual obligations. Monitor claim handling practices to ensure timely investigation, reserving accuracy, and appropriate claim resolution strategies. Drive proactive claims management focuses on loss reduction and cost containment. Conduct regular claim reviews with TPAs, carriers, defense counsel, and medical management vendors. Evaluate TPA performance metrics including closure rates, litigation management, reserve accuracy, and claim duration. Partner with brokers and insurers to improve claims outcomes and program effectiveness. Oversee litigated claims in coordination with outside defense counsel. Review settlement authority recommendations and provide strategic direction. Identify trends and emerging risks impacting hospitality operations and recommend mitigation strategies. Partner with Operations, HR, Safety, and Compliance teams to support incident response and claim prevention initiatives. Provide guidance to field leadership regarding incident reporting, documentation, and claim escalation procedures. Support return-to-work and injury management programs. Analyze claim data and loss trends to develop actionable risk management strategies. Prepare executive-level reporting on claim performance, financial exposure, and reserve development. Assist with actuarial reviews, renewals, and insurance program evaluations. Ensure compliance with federal, state, and local regulatory requirements. Maintain best practices aligned with hospitality and transportation risk exposures Other duties as assigned by supervisor. Skills &amp; Qualifications: 1. Bachelor&rsquo;s degree or 3-5 years of experience as an adjuster or the handling of claims or an equivalent combination of education and work experience 2. Professional designations such as *ARM, CPCU, AIC, or SCLA* preferred. 3. Understanding food and beverage / retail operations a plus 4. Strong interpersonal, communication and problem-solving skills 5. Self-starter with excellent task management, problem solving skills, and attention to detail 6. Ability to manage and make progress on multiple projects under specific time requirements 7. Knowledge of Micros POS and &ldquo;XBR&rdquo; exception-based reporting tools preferred 8. Experience with MS Office suite &ldquo;Outlook, Word, Excel, PowerPoint&rdquo; 9. Ability to travel within assigned AOR which may include overnight travel. 10. Experience with self-insured or high-deductible insurance programs. 11. Knowledge of OSHA, incident management, and safety integration programs. Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to: stand for long periods of time, use hands and fingers, and be able to handle, feel, communicate verbally, and hear. The associate is frequently required to reach with hands and arms, climb, balance, taste and smell. The associate is also occasionally required to walk, stoop, kneel, crouch, crawl, and either lift or move to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Be able to work in a standing position for long periods of time (up to 8hrs). Work Location: In person

Claims Manager

JW Marriott

<div><div>Location: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA</div><div>
Compensation: Salary</div><div>
Schedule: Full-Time</div><div>
Position Type: Management</div><div></div> 
Benefits<ul><li>
Health Insurance</li><li>
Dental and Vision</li><li>
Paid Time Off</li><li>
401K</li><li>
Parking and Metro Reimbursement</li><li>
Travel Perks and Benefits</li><li>
Recognition and Rewards</li><li>
Growth Opportunities
</li><li>&hellip;and much more!</li></ul> 
Job Summary
The Banquets Manager leads the Food and Beverage service of events and the corresponding staff. Ensures consistency and the highest level of service by training and developing staff and executing the requirements of events based on catering service standards. As an assistant department head uses leadership skills to coach and develop staff. 
Banquet Operations 
<ul><li>
Sets goals and delegates tasks to improve departmental performance. Monitors progress and leads discussion with staff each period.</li><li>
Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). Manages departmental inventories and maintains equipment.</li><li>
Uses banquet beverage Use records to control liquor costs and mange the banquet beverage perpetual inventory.</li><li>
Applies knowledge of all laws, as they relate to an event.</li><li>
Conducts monthly department meetings with the Banquet team.</li><li>
Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.</li><li>
Schedules banquet service staff to forecast and service standards, while maximizing profits.</li><li>
Assists team in developing lasting relationships with groups to retain business and increase growth.</li><li>
Maintains established sanitation levels.</li><li>
Adheres to and reinforces all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).</li><li>
Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures.</li></ul> 
Guest Satisfaction<ul><li>
Sets a positive example for guest relations.</li><li>
Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.</li><li>
Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.</li><li>
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.</li><li>
Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.</li><li>
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li><li>
Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.</li><li>
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.</li></ul> 
Human Resources<ul><li>
Interviews and hires Banquet team members with appropriate skills.</li><li>
Ensures a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Ensures associates are cross trained to support successful daily operations.</li><li>
Uses all available on the job training tools for associates. Supervises on-going training initiatives and conducts training when appropriate.</li><li>
Communicates performance expectations in accordance with job descriptions for each position.</li><li>
Conducts associate performance appraisals and provides feedback as needed.</li><li>
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.</li><li>
Actively solicits associate feedback, utilizes and &quot;open door&quot; policy and reviews associate satisfaction results to identify and address associate problems or concerns. Brings issues to the attention of the department manager and Human Resources as necessary.</li><li>
Administers associate progressive discipline procedures. Ensures hotel policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li><li>
Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance and produce desired results.</li><li>
Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.</li></ul> 
Sales and Revenue Management<ul><li>
Effectively up-sells products and services throughout the event phase.</li><li>
Participates in customer site inspections and assists with the sales process when necessary.</li></ul><div><div> 
JW Marriott Marquis Miami's foundation is its commitment to genuine hospitality &mdash; a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners, and the communities in which its hotels operate.</div><div></div><div> 
By doing so, JW Marriott Marquis Miami strives to become the industry leader in delivering the true meaning of hospitality. This has resulted in consistent, superior financial performance as well as repeated recognition from industry and community leaders. The company has amassed numerous awards for a variety of efforts from energy conservation to product development to associate recognition and business results.</div><div></div><div> 
Our Mission</div><div>
We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.</div><div></div><div> 
Our Vision</div><div>
To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative and unique hotel experiences while developing our communities.</div><div></div><div> 
Our Core Values</div><div>
We Inspire People</div><div>
We Embrace Innovation</div><div>
We Pursue Accountability</div><h2 class="jobSectionHeader"> 
SOCIAL MEDIA SITES</h2><div>
Marriott Careers: https://www.youtube.com/user/MarriottJobs</div><div></div><div> 
JW Marriott Marquis Miami</div><div>
Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/</div><div>
Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en</div><div>
Facebook: https://www.facebook.com/JWMarriottMarquisMiami/</div><div>
Twitter: https://twitter.com/jwmm_miami?lang=en</div><div>
Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/</div></div></div><div></div>

Banquets Manager

The Home Depot

<div>Position Purpose:
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.</li><li>
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.</li><li>
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Operation Assistant Manager</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
 At least 1 year prior merchandising and/or operational experience.</li><li>
 At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Action Oriented</li><li>
Decision Quality
</li><li>Collaborates</li><li>
Self-Development</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Operations Experience Manager

Extended Stay Hotels

<div><div>POSITION PURPOSE AND SUMMARY</div>

The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures.

Watch A Day in the Life video for Housekeeper (English) https://vimeo.com/showcase/5180017/video/291794067

Watch A Day in the Life video for Housekeeper (Spanish) https://vimeo.com/showcase/5180017/video/311773198

MAJOR / KEY JOB DUTIES
<ul>
<li>Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
</li><li>Cleans assigned guest rooms with adherence to company standards, policies and procedures.
</li><li>Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use.
</li><li>Stocks carts and cart rooms if necessary and or directed by management.
</li><li>Reports all maintenance issues directly to the front desk and/or manager on duty.
</li><li>Reports any remaining guest property in a check-out room directly to the front desk and manager on duty.
</li><li>Assists and provides reasonable accommodation in response to guest requests whenever possible and practical.
</li><li>Complies with all safety and security policies and procedures.
</li><li>Completes all required and annual Extended Stay University training.
</li></ul>OTHER DUTIES
<ul>
<li>Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.</li>
<li>Responsible for maintaining overall hotel cleanliness.</li>
<li>Other duties as assigned by the management team.
</li></ul><div><div>BENEFITS</div>
<ul><li>Weekly Pay!</li>
<li>Competitive Wages</li>
<li>Great working environment</li>
<li>Employee Recognition Programs</li>
<li>Vision Insurance</li>
<li>401(k) Savings Plan</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Perks Program offering discounts to major companies</li>
</ul><div></div><div><div><div>COMPENSATION</div>
<div>Pay Ranges 
Pay range information for the position you are applying for is below.</div>
<div> 
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.</div>
<div>
</div><div></div><div><div>ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
</div></div></div></div></div>Requirements:
<div><div>KNOWLEDGE, SKILLS, ABILITIES &amp; COMPETENCIES</div>
<div></div><div><ul><li>Understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff.</li>
<li>Understand and follow guidelines, adhere to time objectives, productivity measurements and similar company standards and expectations.</li>
<li>Apply good judgment at all times.
</li></ul></div><div></div>ENVIRONMENTAL JOB REQUIREMENTS
<ul>
<li>Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds.
</li><li>Regularly position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch.
</li><li>Occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds.
</li><li>Detect items in guest rooms to ensure safe performance of work.
</li><li>Frequently work in outside weather conditions (depending on hotel).
</li><li>Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock.
</li><li>Typically, moderate to loud noise levels in the work environment.
</li><li>The associate may be asked to travel to help additional locations within a reasonable geography.
</li></ul>MINIMUM QUALIFICATIONS
<ul>
<li>No prior experience or training necessary.</li></ul> 
<div>
</div></div> 
Compensation: 15.00</div>

Housekeeper Part Time-101020

<div>Position Purpose:
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls &amp; Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.</li><li>
30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing &amp; Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations</li><li>
15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash; Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Specialty ASM or Pro ASM</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
At least 1 year prior merchandising and/or operational experience.</li><li>
At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Decision Quality
</li><li>Self-Development</li><li>
Situational Adaptability</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Pro Experience Managers

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