account manager

associate buyer

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customer service/sales associate Jobs in Miami

customer service/sales associate

meta sales specialist

auction services associate

CarMax

<div>4006 - Miami Auction Center - 4101 NW 31st Street, Miami, Florida, 33142-5689<p></p>
CarMax, the way your career should be!<h2 class="jobSectionHeader"><b>
General Summary:</b></h2><p>
Under general supervision, the Auction Services Associate is responsible for zone maintenance, vehicle preparation, vehicle receiving, inventory scanning, reconciliation, final quality of saleable inventory, vehicle movement (both on and off- lot), asset protection, and providing exceptional service to internal and external customers.</p><p></p><h2 class="jobSectionHeader"><b>
Principle Duties and Responsibilities:</b></h2><ul><li>
Ensure daily maintenance and security of inventory and vehicle parking areas</li><li>
Maintain and document the transfer of incoming and outgoing inventory that is processed through the shipping and receiving facility</li><li>
Participate in auction support</li><li>
Deliver and retrieve vehicles from off-site vendors</li><li>
Assist with training new associates</li><li>
Adhere to standardized work processes</li><li>
Maintain a clean and safe work environment</li><li>
Take customers to and from destinations using shuttle van</li><li>
Complete daily scanning and reconciliation of the vehicle inventory</li><li>
Performs wholesale reconditioning process</li><li>
Assists in the selling of wholesale inventory using auction systems and simulcast platforms</li><li>
Once certified, participate in gas reclamation process</li><li>
Monitors transportation of incoming inventory from satellite locations</li><li>
Provides outstanding customer service to internal and external customers at all times</li><li>
Assists in other duties as assigned</li></ul><p></p><h2 class="jobSectionHeader"><b>
Job Specifications:</b></h2><ul><li>
Ability to read, interpret, and transcribe data in order to maintain accurate records</li><li>
Successfully work with associates of other departments within the geographic location</li><li>
Ability to multitask in a high energy, fast paced working environment</li><li>
Strong inventory management capabilities</li><li>
Willingness to acquire knowledge of wholesale and Inventory operating procedures</li><li>
Complete CarMax provided training</li><li>
High School degree or equivalent work experience, preferred</li></ul><p></p><h2 class="jobSectionHeader"><b>
Working Conditions:</b></h2><ul><li>
Wear CarMax clothing (acquired through the company) at all times in the store</li><li>
Ability to lift up to 50 lbs (products weighing more than 50 lbs may be handled by more than one person and/or with mechanical assistance).</li><li>
Flexible work hours with shifts that may include nights, weekends, and holidays.</li><li>
Ability to work in both an office and outdoor environment; this may include working in noisy and/or inclement weather conditions at times</li><li>
Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions</li></ul><p></p><h3 class="jobSectionHeader"><b>
Disclaimer And Approvals:</b></h3><p>
This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.</p><p></p><p>
CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.</p><p></p><p>
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</p></div>

Auction Services Associate

JW Marriott

<p></p><div><div><b>Location: </b>JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA</div><div><b>
Compensation:</b> Salary</div><div><b>
Schedule: </b>Full-Time</div><div><b>
Position Type: </b>Management</div><div></div><p><b><br>
Benefits</b></p><ul><li>
Health Insurance</li><li>
Dental and Vision</li><li>
Paid Time Off</li><li>
401K</li><li>
Parking and Metro Reimbursement</li><li>
Travel Perks and Benefits</li><li>
Recognition and Rewards</li><li>
Growth Opportunities
</li><li>&hellip;and much more!</li></ul><p></p><p><b><br>
Job Summary</b></p><p>
The Banquets Manager leads the Food and Beverage service of events and the corresponding staff. Ensures consistency and the highest level of service by training and developing staff and executing the requirements of events based on catering service standards. As an assistant department head uses leadership skills to coach and develop staff.</p><p></p><p><b><br>
Banquet Operations</b></p><br>
<p></p><ul><li>
Sets goals and delegates tasks to improve departmental performance. Monitors progress and leads discussion with staff each period.</li><li>
Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). Manages departmental inventories and maintains equipment.</li><li>
Uses banquet beverage Use records to control liquor costs and mange the banquet beverage perpetual inventory.</li><li>
Applies knowledge of all laws, as they relate to an event.</li><li>
Conducts monthly department meetings with the Banquet team.</li><li>
Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.</li><li>
Schedules banquet service staff to forecast and service standards, while maximizing profits.</li><li>
Assists team in developing lasting relationships with groups to retain business and increase growth.</li><li>
Maintains established sanitation levels.</li><li>
Adheres to and reinforces all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).</li><li>
Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures.</li></ul><p></p><p><b><br>
Guest Satisfaction</b></p><ul><li>
Sets a positive example for guest relations.</li><li>
Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.</li><li>
Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.</li><li>
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.</li><li>
Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.</li><li>
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li><li>
Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.</li><li>
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.</li></ul><p></p><p><b><br>
Human Resources</b></p><ul><li>
Interviews and hires Banquet team members with appropriate skills.</li><li>
Ensures a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Ensures associates are cross trained to support successful daily operations.</li><li>
Uses all available on the job training tools for associates. Supervises on-going training initiatives and conducts training when appropriate.</li><li>
Communicates performance expectations in accordance with job descriptions for each position.</li><li>
Conducts associate performance appraisals and provides feedback as needed.</li><li>
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.</li><li>
Actively solicits associate feedback, utilizes and &quot;open door&quot; policy and reviews associate satisfaction results to identify and address associate problems or concerns. Brings issues to the attention of the department manager and Human Resources as necessary.</li><li>
Administers associate progressive discipline procedures. Ensures hotel policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li><li>
Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance and produce desired results.</li><li>
Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.</li></ul><p></p><p><b><br>
Sales and Revenue Management</b></p><ul><li>
Effectively up-sells products and services throughout the event phase.</li><li>
Participates in customer site inspections and assists with the sales process when necessary.</li></ul><p></p><div><div><br>
JW Marriott Marquis Miami's foundation is its commitment to genuine hospitality &mdash; a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners, and the communities in which its hotels operate.</div><div></div><div><br>
By doing so, JW Marriott Marquis Miami strives to become the industry leader in delivering the true meaning of hospitality. This has resulted in consistent, superior financial performance as well as repeated recognition from industry and community leaders. The company has amassed numerous awards for a variety of efforts from energy conservation to product development to associate recognition and business results.</div><div></div><div><b><br>
Our Mission</b></div><div>
We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.</div><div></div><div><b><br>
Our Vision</b></div><div>
To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative and unique hotel experiences while developing our communities.</div><div></div><div><b><br>
Our Core Values</b></div><div>
We Inspire People</div><div>
We Embrace Innovation</div><div>
We Pursue Accountability</div><p></p><h2 class="jobSectionHeader"><b><br>
SOCIAL MEDIA SITES</b></h2><div>
Marriott Careers: https://www.youtube.com/user/MarriottJobs</div><div></div><div><b><br>
JW Marriott Marquis Miami</b></div><div>
Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/</div><div>
Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en</div><div>
Facebook: https://www.facebook.com/JWMarriottMarquisMiami/</div><div>
Twitter: https://twitter.com/jwmm_miami?lang=en</div><div>
Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/</div></div></div><div></div>

Banquets Manager

Hyatt Vacation Ownership

<div><p>$15 per hour plus commissions! Hybrid position (Must live in the Miami, FL area!)</p><p></p><p><br>
Interested in joining an outstanding, well-established organization that will enable you to earn a competitive base salary plus incentives?<br>
<br>
Look no further! What sets this position apart from the rest?<br>
<br>
Let&rsquo;s begin with a $1,000 sign-on bonus!</p><p>
Let&rsquo;s talk about INCENTIVE:</p><p>
 International Desk &ndash; An additional average of $3.38 per hour week over week
<br>
<br>
In addition, this position also includes a compensation package that includes:<br>
<br>
1. Paid Training<br>
2. Medical, Dental and Vision Insurance<br>
3. Life Insurance<br>
4. 401K, Employer match<br>
5. Employee Assistance Program (EAP)<br>
6. Paid Time Off (PTO &ndash; includes vacation, sick and personal days)<br>
7. Interval Perks &ndash; Free vacation stays</p><p>
What are you waiting for?
<br>
Do not miss out on a great opportunity!</p><p>
Apply today to become a part of a collaborative environment with great team members and exceptional leadership!!!</p><p></p><p><br>
JOB SUMMARY</p><p>
Training may be on site or virtual, position is location adaptable and may allow working from home after completing new hire period. Must live in the Miami, FL area!</p><p></p><p>
As an Advisor, Telephone Sales II Intl at Marriott Vacations Worldwide (MVW), you will be responsible for making meaningful moments for customers and potential owners. As Telephone Sales Advisor II, Intl, you will make outbound calls to international members primarily, as well as other markets as needed. Renew and extend membership for existing members, upgrade memberships to premium status, reinstate members whose memberships have lapsed and present membership to non-existing members. Drive sales of ancillary travel products and services. Make outbound calls to members to solicit deposits and extensions, while educating members on how to make best use of membership and exchange benefits. You will resolve customer objections and upsell as appropriate. Pilot new products and services. The role also emphasizes delivering exceptional customer service throughout these processes.</p><p></p><p>
This position requires computer proficiency and the ability to swiftly navigate multiple systems/applications to access and accurately input data into proper fields, typically, while using multiple computer monitors.</p><p></p><p>
You will add to the success of the MVW team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations. Specific job duties may differ by property, size of team, or facility. Join our expanding team and become a valuable member where meaningful moments are made together.</p><p></p><p>
JOB REQUIREMENTS</p><p>
Physical Ability&mdash; Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time or for an entire work shift.</p><p></p><p>
Work Schedules&mdash; Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.</p><p></p><p>
Education, Certification, or Licenses Preferred &ndash; High School Diploma or G.E.D. Equivalent preferred but not required. Proficiency in English (additional language required for certain positions). Two years of sales experience required. Minimum of one year of experience in Exchange, Customer Relations, or equivalent Company call center experience.</p><p></p><p>
Competencies &ndash; Personal Attributes: Dependability, Presentation, Positive Demeanor, Adaptability/ Flexibility, Stress Tolerance, Integrity, Multitasking, Organizational, Computer Literate, Resilience</p><p>
Interpersonal Skills: Customer Service Orientation, Teamwork, Sales, Negotiation,</p><p>
Communication: Listening, English Language Proficiency, Telephone Etiquette,</p><p>
Job Title Advisor, Telephone Sales II Intl</p><p>
Job Profile</p><p>
Grade</p><p>
Exempt Status Non- Exempt</p><p>
Last Modified September 2024</p><p>
Analytical Skills: Learning, Problem Solving, Attention to Detail</p><p></p><p>
ESSENTIAL FUNCTIONS</p><ul><li>Contact existing and lapsed members to solicit deposits, deposit extensions and other marketing campaigns as assigned.</li><li>Renew, extend and upgrade memberships.</li><li>Pilots new products and services as applicable.</li><li>Builds value and educate members on how to effectively utilize their membership and applicable services.</li><li>Answers questions on all Interval International products and exchanges.</li><li>Overcome customer objections while maintaining a polite and enthusiastic demeanor.</li><li>Performs all necessary duties to process membership renewals, upgrades, and reinstatement of delinquent membership duties such as sending out letters, etc.</li><li>Answers questions on all Interval International products and exchanges, across international and domestic markets.</li><li>Meets assigned revenue and product goals based upon assigned campaigns and incentive program standards.</li><li>Maintains a minimum of 90% performance on call monitoring&rsquo;s.</li><li>Contact the appropriate individual or department (e.g., Customer Service, Exchange, etc.) as necessary to resolve escalated calls, requests, or problems.</li><li>Successfully navigate all functions of dialer functions.</li></ul><p></p><ul><li>Communication</li><li>Communicate via telephone using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the caller's name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.</li><li>Speak to guests and coworkers using clear, appropriate, and professional language.</li><li>Talk with and listen to other employees to effectively exchange information.</li><li>Provides assistance to coworkers, ensuring they understand their tasks.</li><li>Ability to handle multiple systems simultaneously, along with proficiency in reading, writing and comprehension.</li></ul><p></p><ul><li>Working With Others</li><li>Support all coworkers and treat them with dignity and respect.</li><li>Develop and maintain positive and productive working relationships with other employees and departments.</li><li>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</li></ul><p></p><ul><li>Quality Assurance/Quality Improvement</li><li>Complies with quality assurance expectations and standards.</li></ul><p></p><ul><li>Policies and Procedures</li><li>Maintain confidentiality of proprietary materials and information.</li><li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.</li></ul><p></p><p>
WORK ENVIRONMENT</p><p>
Work Area Expectations:</p><p>
&sect; Frequently Asked to Perform the Following</p><p>
o Lift/Carry/Push/Pull Items that Weigh up to 10lbs.</p><p>
o Use of Computer, telephone, and other office equipment</p><p>
o Stand</p><p>
o Walk</p><p>
o Sit</p><p>
o Work a schedule that includes specific shifts and hours.</p><p></p><p>
&sect; Occasionally Asked to Perform the Following</p><p>
o Lift/Carry/Push/Pull Items that Weigh up to 50lbs with assistance.</p><p>
o Exposure to high levels of noise</p><p>
o Climb Stairs</p><p>
o Bend</p><p>
o Stoop</p><p>
o Crouch</p><p>
o Reach</p><p>
o Grasp</p><p></p><p>
&sect; Never Asked to Perform the Following</p><p>
This job description includes the essential functions, job requirements, and minimum standard of work expected from an associate in this position. Associates are expected to perform all other reasonable duties as assigned by Supervisors, Leads, or Managers to meet guests&rsquo; and Owner&rsquo;s needs or business objectives, including any reasonable duties not expressly stated in this job description. In addition, the associate is expected to follow the employer&rsquo;s standards, policies, and procedures issued in other media, e.g., associate handbook, Company Intranet, Marriott Vacations Worldwide training videos, and Company Memos. Employment is at will, and this job description is not intended to create an offer, contract, or guarantee of employment. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</p><p></p><p>
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</p></div>

Call Center Sales Advisor International (Hybrid – Miami area required)

CohnReznick

<div></div><div><div><div><div><div><div><div><div><div><div>Opportunity ID
<div><p>9425</p>
</div></div><div>Department
<div></div><div><div>Tax
</div></div></div><div>Location(s)
<div></div><div><div>Miami
</div></div></div><div>State
<div></div><div><div>Florida
</div></div></div><div>Function
<div></div><div><div>Tax
</div></div></div><div>Job Description
<div></div><div><div><p>As CohnReznick grows, so do our career opportunities. As one of the nation&rsquo;s top professional services firms, CohnReznick creates rewarding careers in advisory, assurance, and tax with team members who value innovation and collaboration in everything they do!</p><p>
CohnReznick helps organizations optimize performance, manage risk, and maximize value through CohnReznick LLP (assurance services) and CohnReznick Advisory LLC (advisory and tax services). Together, the firm provides leaders with deep industry knowledge and relationships, solutions to address clients&rsquo; unique business goals and risks, and insight on how emerging market forces can drive opportunity. With offices nationwide, the firm serves organizations around the world as an independent member of Nexia.</p><p>
We currently have an exciting career opportunity for a <b>Senior Associate</b> to join the team.</p><p>
CohnReznick is a hybrid firm and most of our professionals are located within a commutable distance to one of our offices. This position is considered remote which means it does not require job duties be performed within proximity of a CohnReznick office location. However, as a remote employee, you may be required to be present at a CohnReznick office with scheduled notice for client work, team meetings, or trainings.</p><p><b>
YOUR TEAM.</b></p><p>
This position is rooted within the <b>Client Advisory &amp; Management Services</b> practice. The CAMS team partners closely with clients to strengthen and modernize their finance and accounting functions. Our professionals deliver hands‑on support across day‑to‑day accounting, financial reporting, month‑end close, audit readiness, budgeting, and process improvement, helping organizations operate more efficiently and make informed business decisions. The team serves a diverse client base from entrepreneurial and growth‑stage companies to established middle‑market organizations, across a variety of industries. CAMS works directly with business owners, CFOs, and leadership teams, acting as an extension of the client&rsquo;s internal finance function while leveraging technology and best practices to scale operations and drive long‑term success.</p><p><b>
WHY COHNREZNICK?</b></p><p>
At CohnReznick, we&rsquo;re united by a common mission to create opportunity, value, and trust for our clients, our people, and our communities. Whether it&rsquo;s working alongside your peers to solve a client challenge, or volunteering together at the local food bank, there are so many ways to find your &ldquo;why&rdquo; at the firm.</p><p>
We believe it&rsquo;s important to balance work with everyday life &ndash; and make time for enjoyment and fun. We invest in a robust Total Rewards package that includes everything from generous PTO, a flexible work environment, expanded parental leave, extensive learning &amp; development, and even paid time off for employees to volunteer.</p><p><b><i>
YOUR ROLE</i></b></p><p><b><i>
Responsibilities include, but are not limited to:</i></b></p><ul><li>
The<b> Senior Associate</b> in our Client Advisory and Management Services team will be expected to supervise and review work from our bookkeepers, including monthly bookkeeping and financial reporting, and tackle non-routine projects that our clients need. In addition to being a resource to other supported team members, Senior Associates can be expected to assist with onboarding new clients and documenting policies and procedures for bookkeeping processes. Experience with Quickbooks Online and BILL is a plus, as well as familiarity with budgeting, invoicing and payroll.</li></ul><p></p><p><b><br>
YOUR EXPERIENCE.</b></p><p><b><i>
The successful candidate will have:</i></b></p><ul><li>
Bachelor's or Master's in Accounting/Taxation preferred</li><li>
CPA, JD or EA not required but preferred</li><li>
3-5 years' experience in a public accounting firm</li><li>
1+ year of supervisory experience</li><li>
Ability to lead, manage and develop staff in a highly interactive team environment</li><li>
Strong knowledge and experience with Excel</li><li>
Solid working knowledge of Microsoft Office and Quickbooks Online</li><li>
Exceptional organizational, communication and presentation (verbal and written) skills</li></ul><p>
Studies have shown that we are less likely to apply to jobs unless we meet every single qualification. At CohnReznick, we are dedicated to building a diverse, equitable, and inclusive workplace, so if you&rsquo;re excited about this role but your experience doesn&rsquo;t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or one of our other roles.</p><p>
&quot;CohnReznick&quot; is the brand name under which CohnReznick LLP and CohnReznick Advisory LLC and their respective subsidiaries provide professional services. CohnReznick LLP and CohnReznick Advisory LLC (and their respective subsidiaries) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. CohnReznick LLP is a licensed CPA firm that provides attest services to its clients. CohnReznick Advisory LLC provides tax and business consulting services to its clients. CohnReznick Advisory LLC and its subsidiaries are not licensed CPA firms.</p><p>
CohnReznick is an equal opportunity employer, committed to a diverse and inclusive team to drive business results and create a better future every day for our team members, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see Equal Employment Opportunity Posters</p><p>
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at CRaccommodation@CohnReznick.com Please note: This email address is reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.</p><p>
CohnReznick does not accept unsolicited resumes from third-party recruiters unless such recruiters are currently engaged by CohnReznick Talent Acquisition Team by way of a written agreement to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that CohnReznick will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.</p><p>
#GD #CB #LI-ES1 #LI-Remote</p></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Senior Associate [Client Advisory & Management Services Group]

Celebrity Cruises

<div>
 <p>
  The Associate Vice President of Product Development and Operational Excellence will play a critical role in delivering on the brand&rsquo;s strategic direction and execution of our shipboard and destination product initiatives. This position involves leading a cross-functional team to drive innovation, enhance product offerings, and align development efforts with market needs and business goals.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This leader possesses a strong background in product management, extensive experience in product lifecycle management, and a deep understanding of industry trends.Experience or knowledge of operational requirements and success metrics are. This leadership role requires a blend of strategic vision and hands-on execution, ensuring that our products not only meet market expectations but also deliver outstanding customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Associate Vice President of Product Development and Operational Excellence plays a pivotal leadership role within the organization, responsible for driving strategic initiatives and operational excellence across various functions. This position reports directly to the Vice President or higher executive and works collaboratively with senior management to align departmental goals with the organization&rsquo;s overall vision. The AVP will oversee multiple teams, manage resources effectively, and ensure the successful execution of projects and programs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Product Development is the process of bringing a new product or service from concept to market. It involves a series of stages, including idea generation, design, testing, and launch.
  <strong>
  </strong>
  The Associate Vice President of Product Experience will play a pivotal role in shaping and enhancing the overall user experience across our product portfolio. This position is responsible for leading a cross-functional team to ensure our products not only meet market demands but also provide exceptional user experiences that drive customer satisfaction and loyalty.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Associate Vice President is responsible for cultivating an environment that fosters collaboration, innovation, and excellence across the organization. This role involves leading initiatives to enhance team performance, employee engagement, and organizational effectiveness. This role will be responsible for crafting &amp; executing unforgettable customer experiences that enhance our brand's reputation and drive guest loyalty.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Strategic Vision:
   </strong>
   Develop and implement a holistic product experience strategy that aligns with the company&rsquo;s mission and enhances guest satisfaction throughout their journey. Scope involves first in class cruise ships, cruise modernization, private destinations and non-private destinations.
  </li>
  <li>
   <strong>
    Innovation:
   </strong>
   Staying abreast of industry trends, emerging technologies, and best practices in product experience to drive innovation within the organization.
  </li>
  <li>
   <strong>
    Senior Leadership Alignment
   </strong>
   : Collaborate with executive leadership to define product strategy and roadmap, ensuring alignment with overall business objectives. Owning the process of which alignment is gained.
  </li>
  <li>
   <strong>
    Product Lifecyle:
   </strong>
   Oversee the product development lifecycle, from final concept brief through launch and post-launch evaluation.
  </li>
  <li>
   <strong>
    Guest-Centric Design:
   </strong>
   Advocate for a guest-centered design approach, leveraging customer insights, market research, and feedback to shape product offerings and experiences.
  </li>
  <li>
   <strong>
    User Advocacy:
   </strong>
   Champion a user-centered design approach throughout the product lifecycle, utilizing research and insights to inform product decisions.
  </li>
  <li>
   <strong>
    Market Analysis:
   </strong>
   Conduct competitive analysis and stay informed about industry trends to identify opportunities for innovation and differentiation in our cruise offerings.
  </li>
  <li>
   <strong>
    Implementation of the product: Liaison
   </strong>
   with Hotel Operations and Operational Stakeholders to gain buy in and co-develop the guest experience brief and standard operation procedures.
  </li>
  <li>
   <strong>
    Cross-Functional Collaboration:
   </strong>
   Partner with various departments to identify best practices and share resources that promote high performance across the organization. Collaborate closely with marketing, operations, guest services, and onboard teams to ensure seamless integration of product offerings and consistent messaging.
  </li>
  <li>
   <strong>
    Change Management:
   </strong>
   Lead initiatives to drive organizational change, ensuring teams are supported and equipped to adapt to new processes and expectations.
  </li>
  <li>
   <strong>
    Build &amp; Design:
   </strong>
   Work closely with engineering, design, and marketing teams to ensure seamless execution of product initiatives.
  </li>
  <li>
   <strong>
    Feasibility Analysis:
   </strong>
   Assessing the technical, financial, and market viability of the product concept to ensure it is feasible to produce and sell.
  </li>
  <li>
   <strong>
    Design and Development:
   </strong>
   Creating prototypes or models, followed by iterations based on feedback. This phase often involves collaboration between designers, engineers, and stakeholders.
  </li>
  <li>
   <strong>
    Testing:
   </strong>
   Conducting market testing or user testing to gather feedback and validate the product's functionality, usability, and appeal.
  </li>
  <li>
   <strong>
    Launch:
   </strong>
   Introducing the product to the market and customer through development of detailed guest experience briefs and standard operating procedures.
  </li>
  <li>
   <strong>
    Post-Launch Evaluation:
   </strong>
   Analyzing performance, customer feedback, and sales data to identify areas for improvement or future enhancements.
  </li>
  <li>
   <strong>
    Product Roadmap:
   </strong>
   Work with the product and brand management team to prioritize features and enhancements that will elevate the guest experience and meet business objectives.
  </li>
  <li>
   <strong>
    Roadmap Prioritization:
   </strong>
   Work with all internal and external stakeholders to prioritize features and enhancements that optimize user experience and drive business results.
  </li>
  <li>
   <strong>
    Brand Representation:
   </strong>
   Ensure that all product experiences reflect the brand&rsquo;s values and promise, enhancing our reputation as a leader in the cruise industry.
  </li>
  <li>
   <strong>
    Stakeholder Communication:
   </strong>
   Regularly present product experience strategies, updates, and performance metrics to senior leadership and key stakeholders.
  </li>
  <li>
   <strong>
    Performance Metrics:
   </strong>
   Establish key performance indicators (KPIs) to measure team effectiveness and implement data-driven strategies for improvement. Define and track key performance indicators (KPIs) to measure the effectiveness of product experiences, making data-driven decisions to optimize outcomes.
  </li>
  <li>
   <strong>
    Culture Building:
   </strong>
   Foster a positive and inclusive organizational culture that encourages collaboration, accountability, and recognition of achievements.
  </li>
  <li>
   <strong>
    Team Development:
   </strong>
   Design and implement programs that promote team building, professional development, and skill enhancement, ensuring alignment with organizational goals.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATIONS AND EDUCATION
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   The ideal candidate will possess a strong background in product management, extensive experience in product lifecycle management, and a deep understanding of industry trends.
  </li>
  <li>
   Experience or knowledge of operational requirements and operational success metrics would be a plus and preferred.
  </li>
  <li>
   Cruise industry experience preferred.
  </li>
  <li>
   Bachelor&rsquo;s degree in business, Hospitality Management, Marketing, or a related field. Master&rsquo;s degree preferred.
  </li>
  <li>
   8+ years of experience in product management or customer experience roles, with a minimum of 4 years in a leadership capacity, preferably within the travel or hospitality industry.
  </li>
  <li>
   Proven track record of developing and launching successful products and experiences that delight customers.
  </li>
  <li>
   Strong understanding of customer experiences principles, particularly within the cruise or hospitality sectors.
  </li>
  <li>
   Strong understanding of user-centered design principles and methodologies.
  </li>
  <li>
   Excellent analytical skills, with the ability to translate data into actionable insights.
  </li>
  <li>
   Exceptional communication and presentation abilities, capable of influencing stakeholders at all levels.
  </li>
  <li>
   Strong understanding of performance management frameworks and employee engagement strategies.
  </li>
  <li>
   Exceptional interpersonal, communication, and facilitation skills, with the ability to influence and inspire at all levels.
  </li>
  <li>
   Experience with change management practices and strategies.
  </li>
  <li>
   Data-driven mindset with the ability to analyze metrics and make informed decisions.
  </li>
  <li>
   Strong problem-solving and decision-making capabilities.
  </li>
  <li>
   Proven track record of successfully launching products and driving revenue growth.
  </li>
  <li>
   Experience in agile methodologies and project management.
  </li>
  <li>
   Ability to remain flexible and calm in high-pressure situations and adjust as multiple moving parts consistently change.
  </li>
  <li>
   Experience in leading a high-performing operational team.
  </li>
  <li>
   Experience in overseeing complex project execution and project management teams.
  </li>
  <li>
   Ability to travel up to 30% of the time.
  </li>
 </ul>
 <p>
 </p>
</div>


AVP, Product Development & Operational Excellence

AGE OF EMPIRE INC

<p><b>Overview:</b><br/>AGE OF EMPIRE, Inc., a leader in concrete restoration and construction services, is seeking a reliable and detail-oriented <b>Assistant</b> <b>Bookkeeper</b> to support our management and field teams. We are seeking a reliable, detail-oriented Bookkeeper to support our day-to-day financial operations. The ideal candidate is organized, accurate, and comfortable managing multiple priorities in a fast-paced environment. This role requires someone who takes ownership of their work, maintains confidentiality, and communicates clearly with internal team members and external partners.</p><p>The right candidate is proactive, highly dependable, and experienced with standard bookkeeping practices such as accounts payable/receivable, reconciliations, and financial reporting. They should be comfortable working independently while also collaborating with management to ensure financial records are accurate, up to date, and compliant.</p><p><b>Responsibilities:</b></p><ul><li>Manage day-to-day operations related to vendor accounts, and field support.</li><li>Serve as key liason between vendors and internal team.</li><li>Foster and maintain strong vendor relationships.</li><li>Maintain accurate financial records, including accounts payable, and accounts receivable.</li><li>Process vendor invoices.</li><li>Proactively monitor account activity, and address discrepancies.</li><li>Prepare financial reports for management review.</li><li>Work closely with management and project teams to provide financial clarity.</li></ul><p><b>Requirements:</b></p><ul><li>Data Entry</li><li>Former Bookkeeping or accounts payables experience (Construction industry preferred).</li><li>Proficiency in <b>Quickbooks</b>.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook).</li><li>Must know how to use Gmail, Outlook, G-Drive, or One Drive.</li><li>Strong attention to detail.</li><li>Strong organizational and time-management skills.</li><li>Ability to manage multiple tasks and meet deadlines.</li><li>Excellent verbal and written communication.</li><li>Bilingual (English &amp; Spanish) required.</li></ul><p><b>Benefits:</b></p><ul><li>Opportunity for growth in a fast-paced construction environment.</li><li>Team-oriented, supportive workplace.</li></ul><p>Job Type: Full-time</p><p>Pay: $18.00 - $20.00 per hour</p><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>Book: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Spanish (Required)</li></ul><p>Location:</p><ul><li>Miami, FL 33155 (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Miami, FL 33155 (Required)</li></ul><p>Work Location: In person</p>

Bookkeeper Assistant / Construction Office

The Children's Trust

<p>Summary</p><p>The Communications Specialist is responsible for assisting the Communications team with digital and traditional media, with a primary focus on social media and website content updates. The Communications Specialist will be the primary developer of social media content as directed by the Associate Director of Communications under the general guidance of the Director of Communications. Under the guidance of the Associate Director of Communications and working closely with the Media Manager, the incumbent will have creative latitude to develop visual, graphic and written content for social media and will assist with web content updates, as needed. The incumbent will also support the Communications team with administrative duties, as assigned.</p><p>Essential Duties</p><ul><li>Draft/create posts, reels and other content for social media under the guidance of the Associate Director of Communications.</li><li>Generate, schedule, and obtain approval of social media posts, utilizing an approved platform.</li><li>Compile and archive media stories and social media posts and analytics data; provide informed support on recommendations using data collected and other information assessments.</li><li>Assist in the development of reports for CEO, Board, and others as assigned by monitoring social media and website analytics, and other platforms as assigned.</li><li>Remain informed on current events and stay up-to-date on new social media trends and opportunities. Assist in execution of earned and paid media strategies, including but not limited to assisting in coordination of news stories, media events, ad placements, and other relevant needs. Support The Trust in video, photography, and branded graphic development projects.</li><li>Support web content updates and development, as needed.</li><li>Support the Communications team with administrative duties , as assigned.</li><li>Assist the team in execution of Trust signature community initiatives and events.</li><li>Position may require occasionally working weekends and during non-traditional hours.</li><li>Other duties, as assigned.</li></ul><p>Requirements and Education Experience:</p><p>Minimum of one (1) year of experience in communications, media relations, journalism, and/or digital marketing. Bachelor&rsquo;s level degree in communications or related degree preferred. Equivalent combination of relevant education, certification(s) and direct years of experience will be considered.</p><p>The incumbent will have a strong understanding and direct professional experience in social media and digital communications; possess high-quality writing, editing and proofreading skills; exceptional verbal, written and interpersonal skills and the ability to communicate clearly and concisely in individual or group meetings, and interact professionally within a diverse group setting.</p><p>Strong problem-solving skills; the ability to evaluate effectiveness of communications programs; redirect priorities and efforts as required, and the ability to work with diverse self-directed teams is required. In addition, the incumbent must have the ability to increase public understanding and support of children's and families&rsquo; programs and services, and the ability to maintain effective working relationships with superiors, colleagues, representatives of the media, institutional partners, and members of the public. Essential to this position is the ability to understand the dynamics of large urban communities with high levels of immigration and demonstrated cultural competence. Knowledge of Miami-Dade County and relevant stakeholders and bilingual (English/Spanish or English/Haitian Creole) written abilities are preferred.</p><p>Tools, Equipment, Supplies and Materials:</p><p>Considerable knowledge of social media platforms and tools, web content language and software, graphic and layout design concepts and practices, multi-media design and management information systems. Familiarity with digital photo and video equipment use and care. Will use office computer, printer, copier, fax and scanner; audiovisual equipment, and teleconferencing equipment.</p><p>WORKING CONDITIONS</p><p>Physical Demands:</p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to talk or hear and use a computer keyboard and not limited to operating office copy machines, scanner etc. The employee is frequently required to stand and walk. The employee is required to sit for long periods of time. Specific vision abilities required by this position include close vision, distance vision, depth perception and the ability to adjust focus. May be required to lift items of moderate weight up to 25 pounds. Reliable transportation for occasional travel to off-site storage unit, provider visits, evening and weekend meetings or events.</p><p>Work Environment:</p><p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. The workplace is a comfort-controlled office environment and/or storage unit. The noise level in the work environment is usually moderate. When outside the office, the employee is occasionally exposed to outside weather conditions.</p><p>Hybrid Work Arrangement:</p><p>At the discretion of The Trust this position can use The Children&rsquo;s Trust hybrid work arrangement of flexible work schedules that allows employees to work remotely and/or from the Miami office generally 2-3 days per week.</p><p>The Children&rsquo;s Trust of Miami-Dade County has the right to revise this job description at any time. This description does not represent a contract of employment.</p><p>Employee Name_________________________________________ Date_________</p><p>Signature________________________________________________</p><p>Employee signature constitutes employee&rsquo;s understanding of the requirements, essential functions and duties of the position.</p><p>The Children&rsquo;s Trust of Miami-Dade County commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The Trust&rsquo;s policy is to employ qualified persons without discrimination on the basis of any protected characteristic, including race, color, religion, national origin, citizenship, sex, political affiliation, veteran&rsquo;s status, age, genetic information, sexual orientation, gender identity, to include transgender status, disability or status in any other group protected by federal/state/local law.</p><p>Job Type: Full-time</p><p>Pay: From $53,534.80 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Professional development assistance</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Communications Specialist

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