customer service representative Jobs in Miami

customer service representative

customer service specialist Jobs in Miami

customer service specialist

customer service/sales associate Jobs in Miami

customer service/sales associate

sales associate/interior designer Jobs in Miami

sales associate/interior designer

sales representative

customer service sales associate

The Wellness Center of London Square

Job Overview We are seeking a dynamic and friendly Front Desk Receptionist to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support office management activities. Your energetic approach and organizational skills will ensure smooth daily operations, creating a positive experience for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your administrative expertise in a fast-paced environment.Duties<ul><li>Greet and check in clients in a warm, professional manner, ensuring a welcoming atmosphere at all times</li><li>Accurately check out clients, process payments, and review services/products purchased</li><li>Provide outstanding customer service by addressing client needs, questions, and concerns promptly and professionally</li><li>Answer incoming phone calls, respond to inquiries, and efficiently schedule, confirm, and manage appointments</li><li>Maintain a clean, organized, and presentable front desk and lobby area</li><li>Perform administrative duties such as scanning, filing, data entry, and maintaining client records</li><li>Effectively communicate service offerings, memberships, promotions, and retail products to clients</li><li>Actively contribute to sales by recommending upgrades, memberships, and skincare/wellness products</li><li>Collaborate with team members to ensure smooth daily operations and exceptional client flow</li></ul>Qualifications<ul><li>Proven experience in office administration or clerical roles with strong organizational skills.</li><li>Excellent computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications.</li><li>Familiarity with multi-line phone systems and professional phone etiquette.</li><li>Bilingual abilities are highly desirable to serve diverse client needs effectively.</li><li>Strong typing skills with attention to detail for proofreading and data entry tasks.</li><li>Ability to manage time efficiently and prioritize tasks in a fast-paced environment.</li></ul>Pay: $14.00 - $15.00 per hourBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

Customer Service/Sales Associate

JW Marriott

<div><div>Location: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA</div><div>
Compensation: Salary</div><div>
Schedule: Full-Time</div><div>
Position Type: Management</div><div></div> 
Benefits<ul><li>
Health Insurance</li><li>
Dental and Vision</li><li>
Paid Time Off</li><li>
401K</li><li>
Parking and Metro Reimbursement</li><li>
Travel Perks and Benefits</li><li>
Recognition and Rewards</li><li>
Growth Opportunities
</li><li>&hellip;and much more!</li></ul> 
Job Summary
The Banquets Manager leads the Food and Beverage service of events and the corresponding staff. Ensures consistency and the highest level of service by training and developing staff and executing the requirements of events based on catering service standards. As an assistant department head uses leadership skills to coach and develop staff. 
Banquet Operations 
<ul><li>
Sets goals and delegates tasks to improve departmental performance. Monitors progress and leads discussion with staff each period.</li><li>
Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). Manages departmental inventories and maintains equipment.</li><li>
Uses banquet beverage Use records to control liquor costs and mange the banquet beverage perpetual inventory.</li><li>
Applies knowledge of all laws, as they relate to an event.</li><li>
Conducts monthly department meetings with the Banquet team.</li><li>
Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.</li><li>
Schedules banquet service staff to forecast and service standards, while maximizing profits.</li><li>
Assists team in developing lasting relationships with groups to retain business and increase growth.</li><li>
Maintains established sanitation levels.</li><li>
Adheres to and reinforces all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).</li><li>
Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures.</li></ul> 
Guest Satisfaction<ul><li>
Sets a positive example for guest relations.</li><li>
Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.</li><li>
Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.</li><li>
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.</li><li>
Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.</li><li>
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li><li>
Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.</li><li>
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.</li></ul> 
Human Resources<ul><li>
Interviews and hires Banquet team members with appropriate skills.</li><li>
Ensures a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Ensures associates are cross trained to support successful daily operations.</li><li>
Uses all available on the job training tools for associates. Supervises on-going training initiatives and conducts training when appropriate.</li><li>
Communicates performance expectations in accordance with job descriptions for each position.</li><li>
Conducts associate performance appraisals and provides feedback as needed.</li><li>
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.</li><li>
Actively solicits associate feedback, utilizes and &quot;open door&quot; policy and reviews associate satisfaction results to identify and address associate problems or concerns. Brings issues to the attention of the department manager and Human Resources as necessary.</li><li>
Administers associate progressive discipline procedures. Ensures hotel policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li><li>
Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance and produce desired results.</li><li>
Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.</li></ul> 
Sales and Revenue Management<ul><li>
Effectively up-sells products and services throughout the event phase.</li><li>
Participates in customer site inspections and assists with the sales process when necessary.</li></ul><div><div> 
JW Marriott Marquis Miami's foundation is its commitment to genuine hospitality &mdash; a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners, and the communities in which its hotels operate.</div><div></div><div> 
By doing so, JW Marriott Marquis Miami strives to become the industry leader in delivering the true meaning of hospitality. This has resulted in consistent, superior financial performance as well as repeated recognition from industry and community leaders. The company has amassed numerous awards for a variety of efforts from energy conservation to product development to associate recognition and business results.</div><div></div><div> 
Our Mission</div><div>
We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.</div><div></div><div> 
Our Vision</div><div>
To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative and unique hotel experiences while developing our communities.</div><div></div><div> 
Our Core Values</div><div>
We Inspire People</div><div>
We Embrace Innovation</div><div>
We Pursue Accountability</div><h2 class="jobSectionHeader"> 
SOCIAL MEDIA SITES</h2><div>
Marriott Careers: https://www.youtube.com/user/MarriottJobs</div><div></div><div> 
JW Marriott Marquis Miami</div><div>
Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/</div><div>
Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en</div><div>
Facebook: https://www.facebook.com/JWMarriottMarquisMiami/</div><div>
Twitter: https://twitter.com/jwmm_miami?lang=en</div><div>
Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/</div></div></div><div></div>

Banquets Manager

Moshi Moshi Brickell

Overview Join our dynamic retail team as a Cashier/Customer Service Associate, where your energy and enthusiasm will create a welcoming shopping experience for every customer. In this role, you'll be the friendly face that helps customers complete their purchases, provides exceptional service, and ensures the store runs smoothly. Your positive attitude and attention to detail will contribute to a vibrant store environment, making each visit enjoyable and efficient for our valued shoppers.Responsibilities<ul><li>Operate POS (Point of Sale) systems accurately to process transactions swiftly and efficiently.</li><li>Greet customers warmly, answer questions, and assist with product inquiries or demos to enhance their shopping experience.</li><li>Handle cash, credit card payments, and other payment methods with precision and integrity.</li><li>Maintain clean and organized checkout areas, restock supplies, and ensure merchandise is properly displayed through merchandising and stocking duties.</li><li>Upsell products by recommending complementary items to increase sales while providing excellent customer service.</li><li>Assist in inventory management by monitoring stock levels, conducting product demos, and supporting stock replenishment efforts.</li><li>Demonstrate strong phone etiquette when handling inquiries or assisting customers remotely.</li><li>Support supervising staff by providing guidance during busy periods and ensuring store policies are followed.</li></ul>Skills<ul><li>Proficiency with POS systems and cash handling procedures.</li><li>Previous supervising experience in retail or customer service environments is a plus.</li><li>Ability to perform retail math accurately for transactions, discounts, and inventory counts.</li><li>Excellent communication skills, including bilingual abilities to serve diverse customer needs.</li><li>Strong customer service orientation with a friendly demeanor and active listening skills.</li><li>Experience in grocery stores or retail sales environments is preferred.</li><li>Knowledge of merchandising, stocking practices, and basic sales techniques such as upselling.</li><li>Ability to manage multiple tasks efficiently while maintaining a positive attitude under pressure.</li><li>Familiarity with phone etiquette for professional remote communication. This position is an exciting opportunity for motivated individuals who thrive in fast-paced environments and enjoy engaging with people! We welcome applicants eager to develop their retail skills while delivering outstanding service every day.</li></ul>Pay: From $17.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li></ul>Work Location: In person

Cashier/Customer Service

The Home Depot

<div>Position Purpose:
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.</li><li>
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.</li><li>
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Operation Assistant Manager</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
 At least 1 year prior merchandising and/or operational experience.</li><li>
 At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Action Oriented</li><li>
Decision Quality
</li><li>Collaborates</li><li>
Self-Development</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Operations Experience Manager

Hyatt Vacation Ownership

<div>$15 per hour plus commissions! Hybrid position (Must live in the Miami, FL area!) 
Interested in joining an outstanding, well-established organization that will enable you to earn a competitive base salary plus incentives? 
 
Look no further! What sets this position apart from the rest? 
 
Let&rsquo;s begin with a $1,000 sign-on bonus!
Let&rsquo;s talk about INCENTIVE:
 International Desk &ndash; An additional average of $3.38 per hour week over week
 
 
In addition, this position also includes a compensation package that includes: 
 
1. Paid Training 
2. Medical, Dental and Vision Insurance 
3. Life Insurance 
4. 401K, Employer match 
5. Employee Assistance Program (EAP) 
6. Paid Time Off (PTO &ndash; includes vacation, sick and personal days) 
7. Interval Perks &ndash; Free vacation stays
What are you waiting for?
 
Do not miss out on a great opportunity!
Apply today to become a part of a collaborative environment with great team members and exceptional leadership!!! 
JOB SUMMARY
Training may be on site or virtual, position is location adaptable and may allow working from home after completing new hire period. Must live in the Miami, FL area!
As an Advisor, Telephone Sales II Intl at Marriott Vacations Worldwide (MVW), you will be responsible for making meaningful moments for customers and potential owners. As Telephone Sales Advisor II, Intl, you will make outbound calls to international members primarily, as well as other markets as needed. Renew and extend membership for existing members, upgrade memberships to premium status, reinstate members whose memberships have lapsed and present membership to non-existing members. Drive sales of ancillary travel products and services. Make outbound calls to members to solicit deposits and extensions, while educating members on how to make best use of membership and exchange benefits. You will resolve customer objections and upsell as appropriate. Pilot new products and services. The role also emphasizes delivering exceptional customer service throughout these processes.
This position requires computer proficiency and the ability to swiftly navigate multiple systems/applications to access and accurately input data into proper fields, typically, while using multiple computer monitors.
You will add to the success of the MVW team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations. Specific job duties may differ by property, size of team, or facility. Join our expanding team and become a valuable member where meaningful moments are made together.
JOB REQUIREMENTS
Physical Ability&mdash; Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time or for an entire work shift.
Work Schedules&mdash; Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.
Education, Certification, or Licenses Preferred &ndash; High School Diploma or G.E.D. Equivalent preferred but not required. Proficiency in English (additional language required for certain positions). Two years of sales experience required. Minimum of one year of experience in Exchange, Customer Relations, or equivalent Company call center experience.
Competencies &ndash; Personal Attributes: Dependability, Presentation, Positive Demeanor, Adaptability/ Flexibility, Stress Tolerance, Integrity, Multitasking, Organizational, Computer Literate, Resilience
Interpersonal Skills: Customer Service Orientation, Teamwork, Sales, Negotiation,
Communication: Listening, English Language Proficiency, Telephone Etiquette,
Job Title Advisor, Telephone Sales II Intl
Job Profile
Grade
Exempt Status Non- Exempt
Last Modified September 2024
Analytical Skills: Learning, Problem Solving, Attention to Detail
ESSENTIAL FUNCTIONS<ul><li>Contact existing and lapsed members to solicit deposits, deposit extensions and other marketing campaigns as assigned.</li><li>Renew, extend and upgrade memberships.</li><li>Pilots new products and services as applicable.</li><li>Builds value and educate members on how to effectively utilize their membership and applicable services.</li><li>Answers questions on all Interval International products and exchanges.</li><li>Overcome customer objections while maintaining a polite and enthusiastic demeanor.</li><li>Performs all necessary duties to process membership renewals, upgrades, and reinstatement of delinquent membership duties such as sending out letters, etc.</li><li>Answers questions on all Interval International products and exchanges, across international and domestic markets.</li><li>Meets assigned revenue and product goals based upon assigned campaigns and incentive program standards.</li><li>Maintains a minimum of 90% performance on call monitoring&rsquo;s.</li><li>Contact the appropriate individual or department (e.g., Customer Service, Exchange, etc.) as necessary to resolve escalated calls, requests, or problems.</li><li>Successfully navigate all functions of dialer functions.</li></ul><ul><li>Communication</li><li>Communicate via telephone using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the caller's name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.</li><li>Speak to guests and coworkers using clear, appropriate, and professional language.</li><li>Talk with and listen to other employees to effectively exchange information.</li><li>Provides assistance to coworkers, ensuring they understand their tasks.</li><li>Ability to handle multiple systems simultaneously, along with proficiency in reading, writing and comprehension.</li></ul><ul><li>Working With Others</li><li>Support all coworkers and treat them with dignity and respect.</li><li>Develop and maintain positive and productive working relationships with other employees and departments.</li><li>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</li></ul><ul><li>Quality Assurance/Quality Improvement</li><li>Complies with quality assurance expectations and standards.</li></ul><ul><li>Policies and Procedures</li><li>Maintain confidentiality of proprietary materials and information.</li><li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.</li></ul>
WORK ENVIRONMENT
Work Area Expectations:
&sect; Frequently Asked to Perform the Following
o Lift/Carry/Push/Pull Items that Weigh up to 10lbs.
o Use of Computer, telephone, and other office equipment
o Stand
o Walk
o Sit
o Work a schedule that includes specific shifts and hours.
&sect; Occasionally Asked to Perform the Following
o Lift/Carry/Push/Pull Items that Weigh up to 50lbs with assistance.
o Exposure to high levels of noise
o Climb Stairs
o Bend
o Stoop
o Crouch
o Reach
o Grasp
&sect; Never Asked to Perform the Following
This job description includes the essential functions, job requirements, and minimum standard of work expected from an associate in this position. Associates are expected to perform all other reasonable duties as assigned by Supervisors, Leads, or Managers to meet guests&rsquo; and Owner&rsquo;s needs or business objectives, including any reasonable duties not expressly stated in this job description. In addition, the associate is expected to follow the employer&rsquo;s standards, policies, and procedures issued in other media, e.g., associate handbook, Company Intranet, Marriott Vacations Worldwide training videos, and Company Memos. Employment is at will, and this job description is not intended to create an offer, contract, or guarantee of employment. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</div>

Call Center Sales Advisor International (Hybrid – Miami area required)

<div>Position Purpose:
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls &amp; Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.</li><li>
30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing &amp; Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations</li><li>
15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash; Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Specialty ASM or Pro ASM</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
At least 1 year prior merchandising and/or operational experience.</li><li>
At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Decision Quality
</li><li>Self-Development</li><li>
Situational Adaptability</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Pro Experience Managers

DICK'S Sporting Goods

<div>At DICK&rsquo;S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world&rsquo;s greatest sports team, apply to join our team today!
OVERVIEW:
OVERVIEW:
The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.<ul><li>
Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.</li><li>
Serve as primary customer service provider at the front end and liaison between customers and management.</li><li>
Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.</li><li>
Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.</li><li>
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.</li><li>
Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).</li><li>
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.</li><li>
Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.</li><li>
Take an all-hands-on-deck approach to support the team across the store.</li><li>
Perform other tasks as assigned by management.</li></ul>
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:<ul><li>
Ensures Accountability</li><li>
Customer-Focus</li><li>
Collaborative</li><li>
Instills Trust</li><li>
Decision-Quality/Decision-Making Abilities</li><li>
Action-Oriented</li></ul>
QUALIFICATIONS:<ul><li>
Prior retail sales, cashier, or customer-focused experience preferred.</li><li>
Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).</li><li>
Ability to work extended periods of time (up to 4 hours) standing or walking.</li><li>
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).</li></ul></div>

Customer Service Specialist

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