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associate claims care center representative Jobs in Atlanta

auto claims adjuster

Builders

<div>Integrity. Care. Trust. Compassion. Expertise. 
Do these words resonate with you? 
These values of Builders culture create success in all we do. We strive to provide deeply supportive partnerships to our customers, agents, and each other.

Builders is proud to be named among the Great Places to Work. Our award-winning culture has earned top marks in Company Direction, Employee Appreciation, Work-Life Balance, Leadership, and Compensation and Benefits. Our strong culture keeps us Built Strong in a forever-changing world, and our AM Best A Rating is evidence of our financial strength. 


Position Summary

The Auto Claims Specialist is responsible for the investigation, evaluation and settlement of complex Commercial Auto Liability and Commercial Auto Physical Damage claims. The Specialist upholds standards of excellence in technical proficiency and consistently delivers exceptional customer service. 


Responsibilities
<ul><li>
Manage caseload of Property and Casualty claims inclusive of commercial automobile liability and physical damage losses in multiple jurisdictions through effective claim management.</li><li>
Investigate and analyze coverage; make coverage determinations; draft coverage correspondence; effectively communicate coverage determinations to policyholders and other stakeholders with minimal supervision or oversight.</li><li>
Conduct investigation throughout all aspects of the claims process.</li><li>
Establish timely reserves within authority and re-evaluate throughout the life of the claim.</li><li>
Determine liability, evaluate exposure, and negotiate claims to resolution.</li><li>
Identify and pursue risk transfer opportunities, whether contractual indemnity, contribution or additional insured opportunities and obligations.
</li><li>Maintain accurate documentation/information in claim file.</li><li>
Proactively drive litigation toward resolution.</li><li>
Prepare timely, concise reports including Large Loss and Reinsurance Reports.</li><li>
Control costs involving vendor utilization.</li><li>
Negotiate and settle claims within authority.</li><li>
Foster a professional rapport with clients and claimants to effectively resolve issues.</li><li>
Effectively communicate and collaborate with internal and external partners.</li><li>
Meet expected quality performance guidelines.</li><li>
As required, attend mediations, pre-trial conferences, trials, etc.</li></ul> 


Qualifications
<ul><li>
Bachelor's degree from an accredited college or university; or equivalent education and experience in Insurance or other related fields</li><li>
Minimum of 5 years handling commercial auto liability and physical damage claims.</li><li>
Current P&amp;C adjuster License, ability to be licensed in GA, FL, SC, CO, and TX</li><li>
SCLA, CPCU or other insurance related designations a plus</li><li>
Proficient in understanding of commercial auto liability laws, principals, rules and regulations</li><li>
Proficient in both verbal and written communication with the ability and commitment to maintain confidentiality</li><li>
Skill in interpersonal interactions, with the ability to collaborate effectively with individuals at all organizational levels and with external stakeholders; skill in customer service and problem-solving</li><li>
Capacity to work autonomously while ensuring transparent communication with internal leadership</li><li>
Skill in analysis, time management, prioritization, negotiation and project management; ability to multi-task effectively while paying attention to detail</li><li>
Proficient with Microsoft Office Suite and function specific software applications</li></ul> 


Let&rsquo;s talk benefits!
<ul><li>
Competitive Salary</li><li>
Bonus Structure</li><li>
Profit Sharing</li><li>
Medical, Dental, Vision Insurance</li><li>
Employer Paid Short Term Disability</li><li>
Employer Paid Long Term Disability</li><li>
Employer Paid Life Insurance</li><li>
Voluntary Life Insurance</li><li>
401K with Company Match</li><li>
PTO</li></ul> 


About Builders

Builders is a mid-sized mutual with remarkable strengths. Rated A by AM Best, Builders has forged rock-solid financial strength and a reputation for reliability and fairness in fulfilling our promises to customers. Kind, collaborative, and customer-centric, our experienced and passionate teams foster a rewarding atmosphere of excellence, trust, and mutual respect, meriting the &ldquo;Culture Excellence&rdquo; honors from Top Workplaces. Flexible and highly personal, our experts leverage deeply supportive partnerships with knowledgeable independent agencies to drive better services and protection for policyholders. 


Our financial excellence, amazing people, and powerful partnerships build outstanding outcomes and peace of mind for our agents and their clients. This is what we mean by Insurance Built Strong&reg;. 

Builders Insurance Group is an Equal Opportunity Employer. We welcome applicants from all walks of life and don't discriminate based on any protected status. Join us in creating a diverse and inclusive workplace! If, during the application process you need assistance, or an accommodation due to a disability, please contact peopleops@bldrs.com.</div>

Auto Claims Specialist

Reserv

<div>About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can&rsquo;t wait to meet you. 
About the role<ul><li>
We are seeking highly organized and customer-focused Rideshare Bodily Injury Resolution Specialists to join our team. In this role, you will manage bodily injury claims arising from incidents involving vehicles operating on rideshare platforms. You&rsquo;ll serve as the main point of contact for injured parties, policyholders, attorneys, medical providers, and other stakeholders&mdash;working to deliver timely, fair, and compliant claim resolutions. 
 
You&rsquo;ll assess liability, evaluate medical treatment and injury severity, review documentation, and negotiate settlements across a variety of bodily injury exposures. These claims often involve layered insurance structures specific to rideshare operations. Strong communication, attention to detail, and negotiation skills are key. 
 
You will also work closely with our internal product and engineering teams to share insights that drive process improvements and technology enhancements across the claims journey. 
 
Resolution Specialists are:</li><li>
Highly motivated and growth-oriented. Excited by the prospect of building a tech-driven claims org.</li><li>
Passionate specialists who care about the customer and their experience.</li><li>
Empathetic. Exercises empathy and patience towards everyone interacted with.</li><li>
Sense of urgency - AT ALL TIMES. That does not mean working at all hours.</li><li>
Creative. Finding the right exit ramp (pun intended) for the resolution of the claim that is in the client&rsquo;s best interest.</li><li>
Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Working toward a win/win claim resolution.</li><li>
Curious. Wanting to know the whole story so the right decisions are made early and take action to prompt a quick resolution.</li><li>
Anti-status quo. Not just wishing things were done differently but taking the appropriate actions to ensure it.</li><li>
Communicative. Professional written and oral communication with all parties to a claim.</li><li>
And did we mention a sense of humor? Claims are hard enough as it is.</li></ul> 
What you'll do<ul><li>
Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests</li><li>
Manage an inventory of litigated and non-litigated cases</li><li>
Analyze and review auto insurance claims to identify areas of dispute, investigating and gathering all necessary information and documentation related to the claim, evaluating liability and damages related to the claim, and negotiating and settling claims with opposing parties or their insurance providers</li><li>
Ensure compliance with specific state regulations, policy provisions, and standard operating procedures</li><li>
Manage both non-litigation and litigation cases related to auto claims disputes, communicate with involved parties, attending mediations, arbitrations, and court hearings as necessary, and communicating regularly with clients, claims adjusters, attorneys, and other stakeholders</li><li>
Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning, including developing and maintaining positive working relationships with approved defense firms and other vendors in the industry</li><li>
Review legal documents and ensuring compliance with initial suit-handling plan of action</li><li>
Serve as corporate representative for discovery review and depositions, and appearing as Corporate Representative at depositions and trials when needed</li><li>
Analyze policy language and reaching appropriate coverage decisions, drafting coverage correspondence, and proactively managing non-litigated and litigated claim files from inception to closure</li><li>
Direct and control the activities and costs of outside vendors including defense counsel and coverage counsel, experts and independent adjusters</li><li>
Maintain adjuster licenses and continuing education requirements</li></ul> 
Qualifications<ul><li>
Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)</li><li>
Rideshare/TNC/Livery experience required.</li><li>
Minimum of 3 years of experience on point and concentrated in rideshare claims adjusting, ideally with:</li><li><div><ul><li>
commercial auto exposures</li><li>
Both attorney-represented and unrepresented claims</li><li>
Third-party bodily injury, including catastrophic losses</li><li>
UM/UIM bodily injury</li><li>
Litigation experience</li><li>
PIP a plus, but not required</li></ul></div></li><li>
Have active adjuster license(s) and be willing to obtain all licenses within 60 days, including completing state-required testing.</li><li>
Knowledge of state regulations, policy provisions, and standard operating procedures.</li><li>
Willingness to travel for clients and claims need</li></ul> 
Benefits<ul><li>
Generous health-insurance package with nationwide coverage, vision, &amp; dental</li><li>
401(k) retirement plan with employer matching</li><li>
Competitive PTO policy &ndash; we want our employees fresh, healthy, happy, and energized!</li><li>
Generous family leave policy after 8 months of continuous work</li><li>
Work from anywhere to facilitate your work life balance</li><li>
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!</li></ul> 
Additionally, we will<ul><li>
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role</li><li>
Work toward reducing and eliminating all the administrative work from an adjuster role</li><li>
Foster a culture of empathy, transparency, and empowerment in a remote-first environment</li></ul> 
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!</div>

Bodily Injury Claims Adjuster, Rideshare

<div>About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can&rsquo;t wait to meet you. 
About the role<ul><li>
We are seeking highly organized and customer-focused Transportation Claims Adjusters to join our team. The successful candidate will be responsible for speaking to customers on the phone, educating and helping the customer work through their claim to the best possible outcome. Your role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim. 
 
The ideal candidate has a willingness to work through and design process that supports the quickest claim resolution with the best outcome. In addition, you will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements.</li></ul>
Who you are<ul><li>
Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.</li><li>
Passionate claim professional who cares about the customer and their experience.</li><li>
Empathetic. You exercise empathy and patience towards everyone you interact with.</li><li>
Sense of urgency - at all times. That does not mean working at all hours.</li><li>
Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured&rsquo;s best interest.</li><li>
Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.</li><li>
Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.</li><li>
Anti-status quo. You don&rsquo;t just wish things were done differently, you action on it.</li><li>
Communicative. (we'd love to know what this means to you)</li><li>
And did we mention, you have a sense of humor. Claims are hard enough as it is.</li></ul> 
What you'll do<ul><li>
Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests</li><li>
Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action</li><li>
Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim</li><li>
Coordinate the repair of damaged vehicles and assist with rental reimbursement</li><li>
Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss</li><li>
Ensure compliance with specific state regulations, policy provisions, and standard operating procedures</li><li>
Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority</li><li>
Provide input for continuous development of claims guidelines, best practices, and process improvements</li><li>
Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim</li><li>
Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications</li></ul> 
Qualifications<ul><li>
Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)</li><li>
Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license</li><li>
Minimum of 3 years of experience on point and concentrated in transportation claims adjusting, ideally with:</li><li><div><ul><li>
First party-comp and collision</li><li>
Third-Party PD</li><li>
Total loss adjusters</li></ul></div></li><li>
Willing to obtain all licenses within 60 days, including completing state required testing</li><li>
Knowledge of state regulations, policy provisions, and standard operating procedures</li><li>
Commercial experience preferred</li><li>
Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures</li><li>
Curious and motivated by problem solving and questioning the status quo</li><li>
Desire to engage in learning opportunities and continuous professional development</li><li>
Willingness to travel for client and claims needs</li></ul>
Benefits<ul><li>
Generous health-insurance package with nationwide coverage, vision, &amp; dental</li><li>
401(k) retirement plan with employer matching</li><li>
Competitive PTO policy &ndash; we want our employees fresh, healthy, happy, and energized!</li><li>
Generous family leave policy after 8 months of continuous work</li><li>
Work from anywhere to facilitate your work life balance</li><li>
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!</li></ul> 
Additionally, we will<ul><li>
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role</li><li>
Work toward reducing and eliminating all the administrative work from an adjuster role</li><li>
Foster a culture of empathy, transparency, and empowerment in a remote-first environment</li></ul> 
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!</div>

Commercial Complex Claims Adjuster:Auto Damage

<div>About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you! 
About the role
We are seeking a highly organized and customer-focused Bilingual Transportation Physical Damage Claims Adjuster to join our team. You will be responsible for speaking to customers on the phone, educating and helping the customer work through their claim to the best possible outcome. Your role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering exceptional customer service! 
If you bring strong analytical skills, excellent communication, and a passion for exceptional customer service to quickly achieve optimal claim results&mdash;we want to hear from you! 
Who you are<ul><li>
Excited about building a tech-driven claims organization</li><li>
Passionate about the customer experience</li><li>
You're empathetic and patient with everyone you interact with</li><li>
Driven by a sense of urgency (without working around the clock)</li><li>
Creative in finding the right resolution that serves the insured's best interest</li><li>
You're comfortable with conflict&mdash;see it as conversational, not adversarial</li><li>
Curious about the whole story so you can make the right decisions early</li><li>
Anti-status quo&mdash;you don't just wish things were different, you make them different</li><li>
A strong communicator</li><li>
You have a sense of humor (claims are hard enough as it is!)</li></ul> 
What you'll do<ul><li>
Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests</li><li>
Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action</li><li>
Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim</li><li>
Coordinate the repair of damaged vehicles and assist with rental reimbursement</li><li>
Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss</li><li>
Ensure compliance with specific state regulations, policy provisions, and standard operating procedures</li><li>
Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority</li><li>
Provide input for continuous development of claims guidelines, best practices, and process improvements</li><li>
Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim</li><li>
Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications</li></ul> 
Qualifications<ul><li>
Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)</li><li>
Minimum of 3-5 years of experience on commercial transportation claims, dealing with Third-Party PD/Total Loss</li><li>
Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license</li><li>
You're willing to obtain all licenses within 60 days, including completing any state required testing</li><li>
Knowledge of state regulations, policy provisions, and standard operating procedures</li><li>
Commercial experience necessary</li><li>
Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures</li><li>
Curious and motivated by problem solving and questioning the status quo</li><li>
Desire to engage in learning opportunities and continuous professional development</li><li>
Bilingual (fluent in Spanish and English)</li></ul>
Benefits<ul><li>
Generous health-insurance package with nationwide coverage, vision, &amp; dental</li><li>
401(k) retirement plan with employer matching</li><li>
Competitive PTO policy &ndash; we want our employees fresh, healthy, happy, and energized!</li><li>
Generous family leave policy after 8 months of continuous work</li><li>
Work from anywhere to facilitate your work life balance</li><li>
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!</li></ul> 
Additionally, we will<ul><li>
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role</li><li>
Work toward reducing and eliminating all the administrative work from an adjuster role</li><li>
Foster a culture of empathy, transparency, and empowerment in a remote-first environment</li></ul> 
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!</div>

Bilingual Commercial Complex Claims Adjuster: Auto Damage

Federated Insurance

<div>Who is Federated Insurance?:
<div>
At Federated Insurance, we do life-changing work, focused on our clients&rsquo; success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we&rsquo;re looking for employees who want to make a difference in others&rsquo; lives, all while enhancing their own. 
 
Federated&rsquo;s culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect. We strive to create a work environment that embodies our core principles and values. We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities. Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values.</div>
What Will You Do?:
<div>
As an Experienced Heavy Truck Claims Adjuster you will determine the validity of coverage for claims that include material damage. You will evaluate, negotiate, settle and/or resolve claims under the terms of the insurance contract in a prompt, fair and equitable basis.</div><div></div><div> 
This position is in-office in our Atlanta, GA office, located at 5607 Glenridge Drive, Suite 600.</div><div></div><div> 
Responsibilities</div><ul><li>
Objectively appraise heavy truck, trailer and heavy equipment claims. Determines if coverage is in effect and applicable. Responsible for setting reserves and making payments.</li><li>
Controls and directs appraisals written by others to conclude the claim. Reviews accuracy of appraisals and total loss evaluations. Acts as a liaison with independent appraisers regarding claim coverage information. Completes field appraisals as needed.</li><li>
Uses computerized estimating and other resources to determine an accurate damage account. Consults with outside experts when necessary to obtain information pertinent to evaluating a claim.</li><li>
Negotiates directly with repair shops, policyholders, claimants and/or their counsel to establish mutually satisfactory settlements.</li><li>
Serves as a resource and trains others regarding material damage topics.</li></ul><div>
Minimum requirements</div><ul><li>
Bachelor's degree in business-related field or equivalent experience in Property &amp; Casualty claims handling.</li><li>
Ability to obtain and maintain required insurance licensing.</li><li>
Minimum 4 years of successful performance in a Claims position.</li><li>
Appraisal experience preferred demonstrating the ability to proficiently and effectively manage assigned claims with minimum work direction.</li><li>
Must have knowledge of heavy truck and industrial equipment.</li><li>
Proficient with Microsoft Office Suite or related software</li><li>
An unquestioned ability to retain confidential business information.</li></ul><div>
Pay range for the Experienced Heavy Truck Claims Adjuster is $90,400 - $122,200 annually.</div>
What We Offer:
<div>
We offer a wide variety of ways to support you as a whole, both professionally and personally. Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives. Additionally, we offer exceptional benefits to nurture your personal life. We understand the importance of health and financial security, offering encompassing competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching. Discover more about Federated and our comprehensive benefits package: Federated Benefits You.</div>
Employment Practices:
<div>
All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.</div><div></div><div> 
If California Resident, please review Federated's enhanced Privacy Policy.</div></div><div></div>

Experienced Heavy Truck Claims Adjuster - Atlanta, GA

<div>About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can&rsquo;t wait to meet you. 
About the role
We are seeking a skilled Rideshare Bodily Injury Litigation Resolution Specialist to manage litigated files. The successful candidate will:
Investigate all aspects related to assigned claims
Evaluate coverage, liability and damages
Negotiate and resolve claims
Manage litigation related to auto accident claim disputes
The Bodily Injury Litigation Resolution Specialist will also be responsible for maintaining electronic files, working with defense counsel's to drive performance, and regularly reporting to the Claims Manager. In addition, you will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements. 
Who you are
Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
Passionate adjuster who cares about the customer and their experience.
Empathetic. You exercise empathy and patience towards everyone you interact with.
Sense of urgency - at all times. That does not mean working at all hours.
Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured&rsquo;s best interest.
Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
Anti-status quo. You don&rsquo;t just wish things were done differently, you action on it.
Communicative. (we'd love to know what this means to you)
And did we mention, a sense of humor. Claims are hard enough as it is. 
What we need
We need you to do all the things typical to the role:
Managing all aspects of litigated cases, including evaluation of the resolution process
Analyzing auto claims to identify areas of dispute, investigating and gathering all necessary information and documentation, evaluating liability and damages and negotiating and resolving claims with opposing parties or their insurance providers
Managing litigation cases related to auto claims disputes, communicating regularly with clients, attorneys, vendors and other stakeholders
Reviewing legal documents and ensuring compliance with initial suit-handling plan of action.
Analyzing policy language and reaching appropriate coverage decisions.
Directing and controlling the activities and costs of outside vendors including defense counsel and coverage counsel, experts and independent adjusters
Maintaining adjuster licenses and continuing education requirements 
Requirements
Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
10+ years of claim handling experience, with 5+ of those years handling a pending of &gt;60% in litigation
Ride Share/TNC/Livery litigation is required.
You are not intimidated by an attorney, even if you are not one! You are the driver of the litigation strategy for any particular claim. You manage the discovery in the order and timing of events and hold attorney accountable
Understand transportation coverages. Understand contractual risk transfer and additional insured forms
You have strong medical causation knowledge
You have a sense of urgency and understanding of how to manage time-sensitive demands
Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
Ability to professionally collaborate with all stakeholders in a claim
Have active adjuster license(s) and be willing to obtain all licenses within 60 days, including completing state required testing
Attention to detail, time management, and the ability to work independently in a fast-paced, remote environment
Curious and motivated by problem solving and questioning the status quo
Desire to engage in learning opportunities and continuous professional development
Willingness to travel for client and claims needs 
Benefits
Generous health-insurance package with nationwide coverage, vision, &amp; dental
401(k) retirement plan with employer matching
Competitive PTO policy &ndash; we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! 
Additionally, we will
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment 
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!</div>

Litigation Claims Examiner Rideshare

Capstone ISG

<div>Description: 
Capstone ISG is one of the nation's fastest growing Independent Adjustment firms. As we continue to grow our business, we look for people who offer inspiration and innovation, as well as have an internal drive for results. Our team members are focused on customer service and are dedicated to making Capstone a fun and rewarding place to work.
We are currently accepting applications for a Part Time/ Contract/ Independent Senior Liability Adjuster. Experience handling Commercial General Liability claims and construction defect experience is highly preferred for this position.
Primary Responsibilities:<ul><li>
Evaluates coverage based on the claim report, the insurance policy, endorsements and applicable statutes and case law. Coverage interpretation will be for personal and commercial lines policies.</li><li>
Possesses in-depth knowledge of multi-jurisdictional claims handling issues.</li><li>
Conducts interviews of all involved parties as requested by client. Interviews will be done by telephone or in-person. Statements may be recorded or written.</li><li>
Completes investigations by obtaining and reviewing police and other official reports, hospital records, appraisals and repair estimates to evaluate injuries and property damage.</li><li>
Obtains medical authorizations to secure records and bills to evaluate injury claims.</li><li>
Analyzes injury information to set case reserves for specific clients.</li><li>
Negotiates and settles claims of varying complexity with minimal supervision.</li><li>
Prepares settlement letters, coverage and liability denial letters, Reservation of Rights letters and other letters as needed.</li><li>
Shows appropriate attempts in establishing initial contact. Maintains current follow ups in all files.</li><li>
Attends mediations, as needed.</li><li>
Keeps the client and the insured informed about the claim status with clear, timely and accurate written/oral communication.</li><li>
Records time and expense charges to clients.</li><li>
Manages expected caseload.</li><li>
Secures/maintains appropriate state adjuster licenses, continuing education requirements and certifications.</li></ul>
Requirements:
<ul><li>Requires a high school diploma; advanced education beyond high school preferred or an equivalent combination of education and experience.</li><li>
Minimum of 5 years of Commercial and Personal Liability claims handling experience.</li><li>
Must be licensed, or have the ability to obtain license(s), as required by state and local jurisdictions to adjust insurance claims.</li><li>
Must have a valid driver&rsquo;s license</li></ul>
Skills and Competencies:<ul><li>
Ability to work in a high volume, fast paced environment managing multiple tasks with minimal supervision.</li><li>
Ability to provide excellent service to policyholders and clients.</li><li>
Ability to efficiently operate a computer and related claims and business software.</li><li>
Effective analytical and problem-solving skills necessary to make decisions and resolve conflict with minimal supervision.</li><li>
Excellent verbal and written communication skills.</li><li>
Excellent attention to detail.</li><li>
Strong analytical ability.
</li><li>Ability to work independently in a virtual environment when required.</li><li>
Excellent organizational and time management skills.
</li><li>Possesses a high level of investigation, analysis, evaluation and negotiation skills.</li></ul>
Physical Demand Requirements:
The physical requirements associated with the position are limited. Repetitive tasks are associated with typing, filing, data entry, telephonic communication, and general clerical duties. While performing the duties of this position, auto travel is required.</div>

Contract Senior Liability Adjuster

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