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av event onsite support technician

Milestone Technologies

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Overview</b></h2>
<p>
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.<br>
<br>
Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.</p><br>
<h2 class="jobSectionHeader"><b>
Job Overview</b></h2>
<p></p><p>
Milestone Technologies is looking for a technician with a passion for live events, audio-visual experience, and a commitment to program excellence to join our Event Operations Team. The Event Operations Team provides comprehensive event production services, including technical coordination, presentation setup and support, AV/VC services, streaming, and management.</p><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul><li>Review client requests and provide technical direction for the planning, scheduling, and, delivery of services</li><li>Operate PTZ cameras, video switchers, digital audio mixers, and Crestron routing systems&sbquo; for large and medium scale events</li><li>Manage streaming encoding and quality during live events, trim and deliver recorded events</li><li>Act as the technical point person during board meetings and high-profile conference calls</li><li>Oversee vendor technicians on larger scale events</li><li>Train incoming vendor and Helpdesk technicians on events best practices</li><li>Contribute to documentation of on-site equipment and protocols</li></ul><h2 class="jobSectionHeader"><b>
Skills</b></h2><div><ul><li><br>
Minimum 4+ years of experience in technical support of large events</li><li>Experience owning an event end to end from event request to technical execution</li><li>Operational experience with event production equipment audio mixers, microphones, video switchers, etc.</li><li>Previous experience in customer-facing or client support role</li><li>Versed in Apple OS, presentation software like Keynote, and PPT</li><li>Some exposure to video conferencing, streaming</li></ul></div><ul><li>HS Diploma or GED required</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Compensation</b></h2>
<p>
Estimated Pay Range: 40.00/hr with benefits<br>
<br>
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.</p><br>
<h2 class="jobSectionHeader"><b>
Our Commitment to Diversity &amp; Inclusion</b></h2>
<div>
<p><i>At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.</i><br>
<br>
<i>Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
</i><br>
<br>
<i>We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.</i></p></div></div></div></div></div></div><p></p>

AV/Event Onsite Support Technician

Memorial Sloan Kettering Cancer Center

<p>Department: Informatics &amp; Information Technology
Location: New York, NY
Salary: 35.59 - 55.18 USD Hourly</p>
<br><div><div><div><h5 class="jobSectionHeader"><b>Job details</b></h5>
<div><div><div><div><div><div><div><p><b>About Us:</b></p></div></div></div></div></div></div></div><p><br>
</p><p>The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.</p><p><br>
</p><div><div><p><b>Exciting Opportunity at MSK:</b> Lead AV Specialist</p></div><p></p><div><p>
This position supports MSK&rsquo;s mission by delivering exceptional, reliable audiovisual experiences for high‑profile meetings, events, and conferences. The Lead AV Specialist ensures all technology&mdash;from audio systems to complex video routing&mdash;performs seamlessly. The role blends technical expertise, client support, collaboration, and hands‑on event execution to maintain MSK&rsquo;s high standards for communication and presentation.</p></div><p></p><div><p><b><br>
Role Overview</b></p></div><p></p><div><ul><li><p>
Deliver end‑to‑end setup, operation, and breakdown of complex AV systems for live events and meetings.</p></li></ul></div><div><ul><li><p>
Operate and manage video matrix switchers, codecs, audio consoles, and integrated room systems.</p></li></ul></div><div><ul><li><p>
Troubleshoot technical issues in real time during live events with a high degree of accuracy and composure.</p></li></ul></div><div><ul><li><p>
Partner closely with Conference Center Coordinators, Field Services, and cross‑functional teams to support event needs.</p></li></ul></div><div><ul><li><p>
Provide on‑site technical guidance to presenters, clients, and junior team members.</p></li></ul></div><div><ul><li><p>
Assist supervisor with training staff on new technologies and best practices.</p></li></ul></div><div><ul><li><p>
Track, maintain, and organize AV inventory, equipment racks, podiums, and cable infrastructure.</p></li></ul></div><div><ul><li><p>
Support layout and room setup needs, including moving tables, chairs, and conference furniture.</p></li></ul></div><div><ul><li><p>
Contribute design concepts and recommend improvements for new and existing AV systems.</p></li></ul></div><p></p><div><p><b><br>
Key Qualifications</b></p></div><p></p><div><ul><li><p>
Demonstrated expertise across AV technologies, including microphones, mixers, DSPs, Dante, projectors, and video transmission.</p></li></ul></div><div><ul><li><p>
Strong understanding of video transport (NDI, SDI, category cable), video switchers, and patch bay routing.</p></li></ul></div><div><ul><li><p>
Proficiency with basic video conferencing and codec configuration.</p></li></ul></div><div><ul><li><p>
Proficient in Microsoft PowerPoint, Word, Excel, and Outlook.</p></li></ul></div><div><ul><li><p>
Strong organizational, communication, and client‑facing skills with responsiveness to inquiries.</p></li></ul></div></div><div><div><ul><li><p>
Ability to manage multiple tasks simultaneously while maintaining accuracy and progress tracking.</p></li></ul></div><p></p><div><p><b><br>
Core Skills</b></p></div><p></p><div><ul><li><p>
Calm, decisive problem‑solving under pressure, especially during live events.</p></li></ul></div><div><ul><li><p>
Effective team collaborator who supports both peers and clients with clarity and professionalism.</p></li></ul></div><div><ul><li><p>
Self‑starter who demonstrates autonomy, ownership, and initiative.</p></li></ul></div><div><ul><li><p>
Quick learner able to adapt to evolving technology and workflows.</p></li></ul></div><div><ul><li><p>
Strong attention to detail with commitment to safety, efficiency, and delivering a polished client experience.</p></li></ul></div><p></p><div><p><b>
Additional Information:</b></p></div><p></p><div><ul><li><p>
Schedule: 6:30am-2:30pm Mon-Fri, plus OT as needed.</p></li></ul></div><div><ul><li><p>
Location: On Site- 430 East 67th Street (RRL), New York, NY</p></li></ul></div><div><ul><li><p>
Reporting To Audio Visual Supervisor</p></li></ul></div><p></p><div><p><b><br>
Helpful Links:</b></p></div><p></p><div><ul><li><p>
Compensation Philosophy</p></li></ul></div><div><ul><li><p>
Benefits</p></li></ul></div></div><p><br>
</p>Pay Range: $35.59 - $55.18<p><br>
</p>FSLA Status: Non-Exempt<p><br>
</p><p><b>Closing</b>:
</p><p></p><p>At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.</p><p></p><p>
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.</p><p></p><p>
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.</p>
</div></div><div><div><div><div><p>Application Process</p>
<div><div><div><ul><li><div><b>01</b></div>
<div><p><b>Step 1:</b></p>
<p>Complete an Online Application</p>
</div></li><li><div><b>02</b></div>
<div><p><b>Step 2:</b></p>
<p>Interview Process</p>
</div></li><li><div><b>03</b></div>
<div><p><b>Step 3:</b></p>
<p>Provide References</p>
</div></li><li><div><b>04</b></div>
<div><p><b>Step 4:</b></p>
<p>Extension of Job Offer</p>
</div></li><li><div><b>05</b></div>
<div><p><b>Step 5:</b></p>
<p>Onboarding</p>
</div></li><li><div><b>06</b></div>
<div><p><b>Step 6:</b></p>
<p>New Employee Orientation</p></div></li></ul></div></div></div></div></div></div></div></div><div></div>

Lead AV Specialist

Milestone Technologies, Inc.

<div>
 <p>
  We are looking for an IT Service Desk Analyst to support one of our best clients onsite in Lower Manhattan, New York!
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is a service desk/IT support bar - Experience providing in-person support in a heavy MAC environment is needed.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for candidates with:
 </p>
 <ul>
  <li>
   <strong>
    Confidence
   </strong>
   &ndash; Comfortable in what they know and honest about what they don&rsquo;t. Knows how to escalate
  </li>
  <li>
   <strong>
    Poise
   </strong>
   &ndash; Professional demeanor, even under pressure.
  </li>
  <li>
   <strong>
    Clear and concise communication
   </strong>
   &ndash; Able to articulate thoughts succinctly and effectively.
  </li>
  <li>
   <strong>
    Aspirations and ambition
   </strong>
   &ndash; Motivated to grow, learn, and take on new challenges.
  </li>
  <li>
   <strong>
    Drive
   </strong>
   &ndash; Demonstrates initiative and a strong work ethic.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  As you review candidates, please prioritize these traits when assessing fit and please probe for examples that highlight these qualities.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Technical Environment &ndash; Looking for candidates who have this experience/tools:
  </li>
  <li>
   70% Mac, 30% Windows
  </li>
  <li>
   Windows physical hardware + VDIs (primarily Linux VDIs, some Windows VDIs but not much and trying to get away from)
  </li>
  <li>
   Collaboration tools: Google Workspace, Zoom, Slack
  </li>
  <li>
   Ticketing: FreshService is primary, use Jira secondary for engineering projects
  </li>
  <li>
   A lot of their tickets are related to onboarding/account provisioning/access management related &ndash; use Okta and Collide for that
  </li>
  <li>
   MDM: JAMF &amp; Intune
  </li>
  <li>
   Use Zoom Rooms for AV/VC &ndash; if someone has AV/VC skills, that&rsquo;s great/a plus &ndash; will be doing more and more events
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Responsibilities:
   </strong>
  </li>
  <li>
   The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.
  </li>
  <li>
   Be the face of IT to corporate employees in the respective office location.
  </li>
  <li>
   Ensure that the physical IT technology in the office is operational (e.g. AV rooms, Wi-Fi, badge readers, cameras, etc).
  </li>
  <li>
   Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
  </li>
  <li>
   Work to improve the procurement and asset management practices for IT hardware and software.
  </li>
  <li>
   Be responsible for the physical inventory of computer assets and ensure the local equipment is tracked efficiently and securely.
  </li>
  <li>
   Work with Finance and IT leadership to manage budgets and costs for IT spend.
  </li>
  <li>
   Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
  </li>
  <li>
   Execute standard Onboarding &amp; Offboarding processes for employees joining and leaving the company.
  </li>
  <li>
   Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
  </li>
  <li>
   Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
  </li>
  <li>
   Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
  </li>
  <li>
   Participate in after-hours, on-call support rotation.
  </li>
  <li>
   Could be required to lift laptops and other IT equipment, boxed or unboxed, up to 35lbs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Required Skills:
   </strong>
  </li>
  <li>
   3+ years of IT end user support experience in a Windows and MAC environment
  </li>
  <li>
   Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
  </li>
  <li>
   Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
  </li>
  <li>
   Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
  </li>
  <li>
   Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
  </li>
  <li>
   Customer focused approach to delivering excellent service and support to internal customers.
  </li>
 </ul>
 <p>
 </p>
</div>


Information Technology Service Desk Technician

Samba TV

<div>
 <p>
  <strong>
   Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   Samba is seeking a highly organized and detail-oriented
  </span>
  <strong>
   Event Marketing Manager
  </strong>
  <span>
   to join our Marketing team. This role will support the planning and execution of our in-person and virtual events, including Samba-hosted experiences, industry events, participation in major tentpoles (CES, Cannes Lions, etc.), partner activations, and webinars. The Event Marketing Manager will work closely with our Events Lead and cross-functional teams to deliver exceptional, brand-defining experiences that drive engagement, strengthen relationships, and elevate Samba in the market.
  </span>
 </p>
 <p>
  <p>
   <br/>
  </p>
  <strong>
   What You'll Do
  </strong>
  <ul>
   <li>
    Plan and manage events end-to-end &mdash; partner with the Events Lead to manage timelines, budgets, vendors, venues, catering, AV, shipping, travel, onsite staffing, and production details across Samba-hosted events, industry events, and sponsorship activations.
   </li>
   <li>
    Scale webinar programming &mdash; collaborate with Events Lead, marketing insights, demand gen, and partners to grow the number of webinars produced. Manage planning and promotion to flawless production to expand our audience and generate new leads.
   </li>
   <li>
    Coordinate sponsorships and partnerships &mdash; manage contract execution, deliverables, and ensure brand visibility and fulfillment of benefits.
   </li>
   <li>
    Drive cross-functional alignment &mdash; collaborate with Marketing, Sales, Product, and Creative teams to align event and sponsorship goals with business objectives, branding, collateral, and executive participation.
   </li>
   <li>
    Execute seamless experiences &mdash; oversee onsite and online delivery, manage guest lists, RSVPs, registration, customer/partner communications, and act as point-of-contact for vendors, speakers, sponsors, and attendees.
   </li>
   <li>
    Manage audience engagement &mdash; build and maintain invitee lists, ensure accurate outreach and follow-up, and support executive participation in panels, speaking slots, and networking opportunities.
   </li>
   <li>
    Event Communication and Promotion Strategy &mdash; support the creation of event communications and collaborate on promotional strategy for events (in partnership with demand generation and sales teams) to meet registration and attendance goals, and follow ups, leveraging tactics such as email marketing, social media, and paid advertising
   </li>
   <li>
    Measure and optimize performance &mdash; track KPIs including attendance, engagement, meetings, MQLs, influenced and attributed revenue, budget spend, and ROI. Provide post-event reporting, insights, and lead capture to improve future investments.
   </li>
  </ul>
  <p>
   <br/>
  </p>
  <strong>
   Who You Are
  </strong>
  <ul>
   <li>
    2&ndash;4 years of experience in event coordination, preferably in technology, advertising, or media.
   </li>
   <li>
    Demonstrated success in supporting all aspects of event marketing across webinars, in-person events, and virtual events.
   </li>
   <li>
    High energy with an eye for details and a passion for organizing world-class experiences
   </li>
   <li>
    Strong project management and organizational skills, with the ability to juggle multiple deadlines.
   </li>
   <li>
    Excellent written communication and collaboration skills &mdash; able to work effectively across teams and with senior stakeholders.
   </li>
   <li>
    Experience with social media platforms (Facebook, Instagram, LinkedIn, X) for content creation and event promotion
   </li>
   <li>
    Familiarity with webinar production platforms (e.g., Zoom) for scheduling, producing, and recording webinars
   </li>
   <li>
    Basic understanding of email marketing and CRM tools (familiarity with HubSpot and Salesforce is a plus)
   </li>
   <li>
    Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace
   </li>
   <li>
    Experience with AI tools for developing content, ideas, and research (e.g., ChatGPT, Perplexity, Gemini)
   </li>
   <li>
    Experience working in Canva is a plus
   </li>
   <li>
    Willingness to travel for major events.
   </li>
   <li>
    Creative problem-solver with a proactive, hands-on approach.
   </li>
  </ul>
  <p>
   <br/>
  </p>
  <strong>
   What We Offer
  </strong>
  <ul>
   <li>
    Opportunity to help shape high-visibility events and sponsorships at the center of the media, data, and technology ecosystem.
   </li>
   <li>
    Exposure to industry leaders, top-tier partners, and global stages.
   </li>
   <li>
    A collaborative and fast-moving team environment with room to grow your career.
    <br/>
    <br/>
   </li>
  </ul>
 </p>
 <p>
  <br/>
 </p>
 <br/>
 <p>
  <strong>
   Samba TV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.&nbsp;&nbsp;We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   Samba TV may collect personal information directly from you, as a job applicant, Samba TV may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law.
  </span>
  <strong>
   For further details, please see Samba's
  </strong>
  <strong>
   Applicant Privacy Policy
  </strong>
  <strong>
   .
  </strong>
  <strong>
   For residents of the EU , Samba Inc. is the data controller.
  </strong>
 </p>
 <br/>
 <br/>
 <span>
  Samba TV expects to offer a base salary between $80,000 - $90,000 USD per year for roles to be performed in New York or California; actual base salary offered will depend on various factors including but not limited to location, experience, and performance. Base salary is just one component of Samba TV&rsquo;s total compensation package for employees. Other rewards may include an annual bonus opportunity, short-term incentives, and long-term incentives. In addition, Samba provides health insurance, wellness offerings, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO), and other employee benefits.
 </span>
</div>


Event Marketing Manager

Alumni Ventures

<div><div><h3 class="jobSectionHeader"><b>About Alumni Ventures</b></h3>
<p>
Alumni Ventures is one of the world's most active venture capital platforms, with $1.4B+ in assets raised and investments in 1,600+ companies. Our network of 850,000+ members and 40+ dedicated investors connects accredited individuals to high-quality venture deals&mdash;typically reserved for institutions&mdash;through our alumni-driven communities and diversified co-investment strategy. With offices in Boston, New York, Chicago, Menlo Park, Manchester, NH, London and Tokyo we're rapidly growing and committed to fueling entrepreneurial success while developing the next generation of VC professionals.</p>
<p>
We believe our best work happens when we're together. AV operates as a five-day-a-week, in-office culture because collaboration, mentorship, and shared momentum matter.</p></div><h3 class="jobSectionHeader"><b>
About the Internship</b></h3>
<p>
The AV Platform team is the operational engine behind how Alumni Ventures serves its portfolio companies, investor community, and ecosystem partners. The team runs high-touch founder and investor programs at scale, powered by rigorous systems and detailed playbooks.</p>
<p>
This role sits at the intersection of venture capital, operations, and startup ecosystem building. As a Summer Analyst, you will be embedded in the Platform team, working day-to-day alongside two high-performing team members focused on foundational platform services, events, and ecosystem building.</p>
<p>
Your job is to quickly absorb the team's playbooks, take ownership of core operational workflows, and help the team operate with speed, clarity, and consistency. The work ranges from operational execution to systems building, and the best candidates take pride in making things run smoothly while constantly looking for ways to improve them. You will also receive weekly mentorship from an EVP, providing exposure to how senior leadership thinks about the business and broader venture platform strategy.</p>
<h3 class="jobSectionHeader"><b>
What You'll Do</b></h3>
<p>
Operational Execution &amp; Productivity Support</p>
<ul>
<li>Quickly learn AV's operational playbooks and take ownership of recurring processes that keep the platform running smoothly.</li>
<li>Help the team stay organized and on track by managing priorities, monitoring progress on key activities, and proactively flagging risks or bottlenecks.</li>
<li>Process and synthesize notes from AI meeting tools so key decisions, owners, and next steps are clearly captured and executed.</li>
<li>Maintain trackers and internal resource hubs so the broader team has reliable, up-to-date information.</li>
<li>Handle day-to-day logistics for the NYC office, including supply management, event setup, and infrastructure upkeep.</li>
</ul>
<p>Event &amp; Community Support</p>
<ul>
<li>Support the execution of executive networking events, founder roundtables, and investor gatherings across the AV ecosystem.</li>
<li>Take ownership of specific logistical workflows across the team's portfolio of events and community programs.</li>
<li>Support pre- and post-event workflows including invitations, confirmations, attendee management, and follow-up coordination.</li>
<li>Maintain community directories and internal resource hubs, keeping them current and well organized.</li>
<li>Coordinate with marketing and social teams to help amplify events and community initiatives.</li>
</ul>
<p>Tools &amp; Systems Building</p>
<ul>
<li>Identify repetitive workflows and build lightweight tools using AI, automation platforms, or simple scripts to remove friction and improve how the team operates.</li>
<li>Help evaluate and implement tools and platforms that improve team productivity and operational clarity.</li>
<li>Document the systems and tools you build so they can be used and maintained by the broader team.</li>
<li>Bring a builder's mindset: if something is done manually more than twice, think about how to systematize it.</li>
</ul><h3 class="jobSectionHeader"><b>Who You Are</b></h3>
<ul><li>Current undergraduate or recent graduate with genuine interest in venture capital, startups, or operations.</li>
<li>Hungry &mdash; you want to earn your place and take pride in executing things well, no matter the task.</li>
<li>Humble &mdash; you follow the playbook, learn before you improvise, and ask thoughtful questions.</li>
<li>Sharp &mdash; you learn quickly, stay organized, and anticipate what's needed before being asked.</li>
<li>Detail-oriented with a strong instinct for follow-through and closure.</li>
<li>A clear communicator, both in writing and in person, who keeps the right people informed without being prompted.</li>
<li>Comfortable operating with imperfect information and figuring things out quickly.</li>
<li>You take ownership of problems instead of waiting for direction.</li>
<li>Fluent with AI tools (ChatGPT, Claude, Gemini) as part of your everyday workflow, with curiosity to explore new tools and applications.</li>
<li>Strong working knowledge of Google Sheets, including formulas and clean data management.</li>
<li>Able to lift up to 30 pounds and willing to work occasional evenings for event support.</li></ul><br>
<p></p>
<p>
Compensation: This position offers an hourly wage of $20.00 per hour.</p><p></p><div><p><br>
All employment is subject to passing a background check. Alumni Ventures is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Please review our Privacy Policy.</p></div></div>

Summer Analyst, Platform Operations (Internship)

Acture Solutions

<div><p><b>Desktop Support Engineer</b><br>
<b>Location: Onsite Manhattan NYC</b><br>
<b>Schedule: Onsite M-F 9AM-6PM with On Call weekend rotation</b><br>
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<b>Launch Your IT Career in a Role That Matters:</b></p><p>
Acture Solutions is seeking a <b>Desktop Support Engineer</b> to join our <b>on-site</b> support technical team. This role is ideal for someone with strong troubleshooting skills. If you enjoy solving IT problems, supporting staff, and ensuring critical systems run smoothly, this is a terrific opportunity to grow your IT career in a people-first environment. This role focuses heavily on Windows 11, macOS, conferencing systems, and collaboration platforms such as Google Workspace and Microsoft 365, which represent the majority of daily support activities.</p><p><b>
What You&rsquo;ll Do</b></p><ul><li>
Serve as the escalation point for complex Tier I/II issues, independently troubleshooting and resolving hardware, software, and network incidents (including access/authentication problems) with minimal supervision.</li><li>
Configure, deploy, and maintain endpoints and peripherals (desktops, laptops, mobile devices, printers, and classroom technology), ensuring standards, security protocols, and ITSM workflows are consistently followed.</li><li>
Perform advanced <b>Windows 11</b> troubleshooting and optimization, including OS repair, update failures, driver issues, profile corruption, and performance diagnostics; provide <b>macOS</b> endpoint support including setup, permissions, compatibility, and hardware integration.</li><li>
Support collaboration and productivity platforms including <b>Microsoft 365</b> and <b>Google Workspace</b> (account management, email/calendar, Drive/OneDrive access, and end-user support).</li><li>
Deploy and support conferencing and meeting room environments, including <b>Poly Studio/Poly Bar</b>, <b>Zoom Rooms</b>, and <b>Microsoft Teams Rooms</b>; troubleshoot AV, camera, microphone, and connectivity issues affecting hybrid meetings.</li><li>
Assist with infrastructure and lifecycle initiatives, including DNS/DHCP diagnostics, printer mapping, OS/software deployments, refresh cycles, endpoint provisioning, image updates, and patch testing, partnering with project teams as needed.</li><li>
Maintain thorough documentation of recurring issues, best practices, and all technical actions/changes; coordinate with vendors for warranty replacements and specialized equipment support; collaborate with other IT teams during rollouts and service expansions.</li></ul><p><b>
What You Bring</b></p><ul><li>
Required<ul><li><b>
Applicants must currently reside within an hour commute of NYC Midtown Manhattan. Relocation will not be considered.</b></li><li>
3 years of IT support or helpdesk experience.</li><li>
Hands-on skills with desktops, laptops, printers, and peripheral setup.</li><li>
Familiarity with Windows OS, Microsoft 365, and Google Workspace.</li><li>
Basic networking knowledge (IP, DNS, DHCP, connectivity troubleshooting).</li><li>
Excellent communication skills with ability to support both technical and non-technical staff</li><li>
Strong hands-on experience with Windows 11 system configuration, troubleshooting, and recovery.</li><li>
Working knowledge of macOS endpoint support and Apple device troubleshooting.</li><li>
Experience supporting Poly conferencing systems, Zoom Rooms, and Microsoft Teams Rooms.</li><li>
Solid understanding of Google Workspace and Microsoft 365 administration and end-user support.</li><li>
Ability to diagnose and resolve AV, meeting room, and collaboration platform issues quickly and independently. (Poly-based)</li><li>
CompTIA A+ or similar foundational certification.</li></ul></li><li>
Preferred<ul><li>
CompTIA Network+ or Microsoft Certified: Modern Desktop Administrator Associate.</li><li>
Experience supporting users in a managed service provider (MSP) environment.</li><li>
Exposure to ITIL ticket management processes or escalation workflows.</li></ul></li></ul><p><b>
Who We Are</b></p><p>
Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations&mdash;including schools&mdash;to enhance operations, cybersecurity, and long-term growth through exceptional service.</p><p><b>
Why Join Acture Solutions?</b></p><p>
At Acture Solutions, we don&rsquo;t just support IT&mdash;we support people. We're committed to professional growth, high-quality work, and a workplace where your contributions matter.</p><p><b>
What We Offer</b></p><ul><li>
Salary range NYC: $72,000 &ndash; $110,000 (based on experience)</li><li>
Comprehensive benefits package including medical, dental, vision, 401(k), EAP, and generous paid time off</li><li>
A respectful, collaborative environment where your work has real impact</li></ul><p><b>
Ready to Get Started?</b></p><p>
If you&rsquo;re passionate about tech, love helping people and want to grow your career &mdash;apply today.</p></div><p></p>

Desktop Support Engineer

Cipriani

<p><b>POSITION: Help Desk Technician I (Level 1 Support) </b></p><p><b>POSITION PURPOSE </b></p><p>The Help Desk Technician I serves as the first and primary point of contact for all IT support requests across the organization. This position acts as the gatekeeper for ticket intake and triage, ensuring issues are accurately assessed, prioritized, documented, and either resolved at Tier 1 or escalated to the appropriate Level 2/3 teams. The role requires strong judgment, attention to detail, and a commitment to delivering a high-quality, customer-focused support experience.</p><p><b>ESSENTIAL FUNCTIONS AND DUTIES </b></p><ul><li>Serve as the initial point of contact for all IT support requests via ticketing system, phone, email, and chat</li><li>Perform initial ticket intake and triage, including categorization, prioritization, and urgency assessment</li><li>Evaluate business impact and determine the appropriate resolution or escalation path</li><li>Troubleshoot and resolve Tier 1 hardware, software, and network connectivity issues</li><li>Perform user account setup, password resets, access provisioning, and basic identity management</li><li>Escalate issues to Level 2/3 support teams with complete and accurate documentation</li><li>Maintain detailed ticket notes, resolutions, and knowledge base documentation</li><li>Monitor and manage ticket queues to ensure SLA response and resolution standards are met</li><li>Assist with employee onboarding and offboarding, including device setup and access provisioning</li><li>Support asset management activities, including inventory tagging, tracking, and audits</li><li>Provide basic support for printers, copiers, peripherals, toner replacement, and AV equipment</li><li>Deliver timely status updates and clear communication to end users throughout the support lifecycle</li></ul><p><b>KNOWLEDGE, EXPERIENCE AND SKILLS </b></p><ul><li>1&ndash;3 years of experience in IT support or help desk roles</li><li>Working knowledge of Windows and macOS environments</li><li>Experience with ticketing systems; Zoho Desk experience strongly preferred</li><li>Familiarity with Microsoft 365 and Google Workspace environments</li><li>Basic understanding of networking concepts, including DHCP, DNS, VPN, and TCP/IP</li><li>Exposure to Active Directory, Azure AD, Intune, or other MDM tools preferred</li><li>Strong written and verbal communication skills with the ability to explain technical concepts clearly</li><li>Excellent organizational skills, attention to detail, and ability to prioritize in a fast-paced environment</li><li>Relevant certifications such as CompTIA A+, Network+, ITIL, or similar are a plus</li><li>Operating Systems: Windows, iOS, Android, macOS</li><li>Productivity Suite: Microsoft 365, Google Workspace</li><li>Ticketing System: Zoho Desk</li><li>Identity &amp; Access: Active Directory, Azure AD</li><li>Remote Support Tools: LogMeIn, Zoho Assist, Quick Assist</li><li>Hardware Supported: Laptops, Desktops, Mobile Devices, Printers, Peripherals, Security Cameras, AV equipment</li><li>Collaboration Tools: Teams, Zoom</li></ul><p><b>PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION </b></p><ul><li>Ability to sit or stand for extended periods while providing technical support</li><li>Ability to lift, carry, and move IT equipment weighing up to 50 pounds</li><li>Dexterity to set up, configure, and troubleshoot hardware and peripherals</li><li>Ability to bend, reach, and perform repetitive tasks associated with device setup and inventory management</li><li>Capability to work in a fast-paced, on-site support environment</li></ul><p><b>INTENT AND FUNCTION OF JOB DESCRIPTIONS </b></p><p>All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the position. In no instance should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.</p><p><i><b>Cipriani is an equal opportunity employer. </b></i></p><p>Pay: $21.00 - $23.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Help Desk Technician Level I

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