associate client success manager Jobs in Chicago

associate client success manager

benefit specialist

esthetician

marketing coordinator, client engagement Jobs in Chicago

marketing coordinator, client engagement

spa supervisor

beauty and wellness consultant

Walgreens

<div>Job Objectives
 
 
Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget. Demonstrates a passion for beauty and wellness and provides inspirational beauty knowledge and know-how. Provides customers with solutions for their beauty and wellness needs, including mini-makeovers and skincare consultations, with an emphasis on the customers&rsquo; total look. Models and delivers a distinctive and delightful customer experience. Oversees and maintains overall beauty department standards.
 
 
Job Responsibilities/Tasks
 
<div>Customer Experience
 
</div><div></div><ul><li>Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li>
<li>Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers&rsquo; needs, and informing customers of options.</li>
<li>Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary</li>
<li>Provides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet.</li>
<li>Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care.</li>
<li>Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships.</li>
<li>Engages with omni-channel solutions to enhance customer engagement/experience.</li>
<li>Locates products in other stores or online if unavailable in the store.</li>
</ul><div>Operations
</div><ul><li>Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care.</li>
<li>Reviews beauty business on a regular basis to understand performance within store and district in partnership with store leadership.</li>
<li>Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings.</li>
<li>Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs.</li>
<li>Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.</li>
<li>Implements company asset protection procedures to identify and minimize profit loss.</li>
<li>Processes sales for customers and/or employee purchases on cash register.</li>
<li>Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.</li>
<li>Has working knowledge of store systems and store equipment.</li>
<li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li>
<li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li>
<li>Completes special assignments as assigned.</li>
</ul><div>Training &amp; Personal Development
</div><ul><li>Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty and wellness trends, learning from others, and improving job performance.</li>
<li>Maintains knowledge of competition, new product/brand launches, and overall industry trends</li>
<li>Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training.</li>
<li>Attends training and completes e-learning modules requested by Manager or assigned by Corporate.</li>
<li>Maintains professional appearance and image in compliance with company guidelines at all times.</li>
<li>Models and shares behavior with other Beauty and Wellness Consultants; provides training and assistance to new Beauty and Wellness Consultants.</li>
<li>Works collaboratively with Store Leadership to review goals and maintain product knowledge.</li>
</ul> 
About Walgreens
 
Founded in 1901, Walgreens (www.walgreens.com) proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
 
 
Basic Qualifications
 
<ul><li>High School Diploma/GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal OR at least one year of experience proactively selling beauty or cosmetic products and providing customer care</li>
<li>Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary</li>
<li>Knowledge of products and brands in order to engage and meet the needs of the customer.</li>
<li>Experience building and maintaining relationships within a team.</li>
<li>Basic level PC/tablet skills.</li>
<li>Requires willingness to work flexible schedule including evenings, weekends, and holidays.</li>
<li>Must be fluent in reading, writing and speaking English. (Except in Puerto Rico)</li> 
</ul> 
 
Preferred Qualifications
 
<ul><li>Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority.</li>
<li>Experience establishing &amp; maintaining relationships with individuals at all levels of the organization, in the business community &amp; with vendors.</li>
<li>Experience demonstrating makeup application and providing makeovers to customers.</li>
<li>Experiencing selling Prestige brands.</li>
<li>Degree from Beauty School.</li>
<li>Experience with another retailer in the form of an Externship.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
 
 
An Equal Opportunity Employer, including disability/veterans.
 
 
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
 
Salary Range: $19 - $23 / Hourly</div>
 <div><h2 class="jobSectionHeader">Benefits</h2>
<ul><li><h3 class="jobSectionHeader">Health, dental and vision*</h3></li>
<li><h3 class="jobSectionHeader">Paid time off benefits</h3></li>
<li><h3 class="jobSectionHeader">Employee discount</h3></li>
<li><h3 class="jobSectionHeader">Retirement Savings Plan (401(k))</h3></li>
<li><h3 class="jobSectionHeader">Flexible hours</h3></li>
<li><h3 class="jobSectionHeader">Walgreens University &ndash; Beauty School</h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

Beauty and Wellness Consultant

Huron Consulting Group

<div>Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. 
 
Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. 
 
Joining the Huron team means you&rsquo;ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. 
 
Join our team as the expert you are now and create your future.
As a Clinically Driven Revenue Cycle Subject Matter Expert and Advisor, you will serve as a trusted bridge between clinical workflows and revenue cycle outcomes within the Oracle Health (Cerner) Millennium EHR. You will lead cross functional workflow design, risk remediation, and change initiatives to ensure clinical activities translate into accurate, timely revenue capture. Partnering closely with clinicians, CDI, coding, and revenue cycle leaders, you will guide integrated clinical&ndash;financial design decisions and support adoption through training and change management artifacts. Success requires strong problem solving skills, clear communication, and the ability to translate between clinical and financial perspectives. 
 
This position offers the flexibility of virtual work, though it is based in Washington, DC
As the Solution Advisor &ndash; Clinical Revenue Cycle SME, you will:<ul><li>
Facilitate cross-functional workgroups, identifying process gaps between clinical documentation and billing, and providing strategic recommendations to leadership on risk mitigation</li><li>
Analyze upstream clinical workflows to identify and remediate downstream impacts on charge capture, coding, and billing</li><li>
Ensure integrated clinical and financial system designs that support a seamless, clinically driven revenue cycle</li><li>
Identify, document, and escalate process gaps, risks, and improvement opportunities to program leadership</li><li>
Guide business process re‑engineering to improve the accuracy and integrity of clinical data used for billing</li><li>
Partner with change management and training teams to address adoption barriers and develop supporting materials</li><li>
Support continuous workflow optimization and targeted communications to drive end‑user adoption</li></ul>
Requirements:<ul><li>
Bachelor&rsquo;s degree in a related field</li><li>
Clinical background (e.g., RN) or coding certification (e.g., RHIA, CCS) is strongly preferred</li><li>
Healthcare IT or EHR deployment Experience with a strong background in both clinical informatics and revenue cycle operations</li><li>
Demonstrated expertise in workstream domain with the ability to analyze complex issues and support decision making</li><li>
Strong communication and collaboration skills with the ability to work effectively in dynamic, cross-functional environments</li><li>
Experience with documentation and structured reporting as well as familiarity with productivity and tracking tools</li><li>
Experience working within the DoD, Veteran&rsquo;s Health Administration (VHA) or Military Hospital System (MHS) a plus</li><li>
Must be a United States Citizen</li><li>
Candidates must comply with applicable client requirements, such as immunization and occupational health mandates</li><li>
Willingness to travel to client sites 25% of the time and perform remote work as needed</li></ul>
The estimated base salary range for this job will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. The job is also eligible to participate in Huron&rsquo;s benefit plans which include medical, dental and vision coverage and other wellness programs. The rate range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.<h2 class="jobSectionHeader">
Position Level</h2>
Consultant<h2 class="jobSectionHeader">
Country</h2>
United States of America</div>

Oracle Health Solution Advisor – Clinical Revenue Cycle SME

<div>Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. 
 
Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. 
 
Joining the Huron team means you&rsquo;ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. 
 
Join our team as the expert you are now and create your future.
As the Oracle Health Solution Advisor - Radiology plays a key role in a large-scale electronic health record (EHR) implementation. You will lead the solution design and workflow analysis of clinical and business processes related to Oracle Health's Radiology Solution. In this role, you will guide customers through business process re-engineering and provide expert change management consulting to foster end-user adoption and minimize disruption.
As the Oracle Health Solution Advisor - Radiology, you will:<ul><li>
Translate clinical and operational requirements into optimal solution configuration and design specifications within the Oracle Health Millennium framework</li><li>
Ensure seamless integration of the Radiology solution with other ancillary systems (e.g., Laboratory, Pharmacy) and third-party systems like PACS/VNA, leveraging HL7 and DICOM standards</li><li>
Guide customers through business process re-engineering and provide expert change management consulting to foster end-user adoption and minimize disruption</li><li>
Provide expert guidance during solution build, testing, training, and go-live phases to ensure the configured solution meets project requirements and targeted outcomes.</li><li>
Assist in identifying and mitigating risks, resolving issues, and capitalizing on opportunities for process improvement throughout the project lifecycle</li></ul>
Requirements:<ul><li>
A minimum of 3-5 years of combined experience in HCIT consulting, clinical solution implementation, or client-facing application support roles.&bull;Oracle Health/Cerner Expertise: Direct, hands-on experience with the Oracle Health (Cerner) Millennium EHR platform</li><li>
Domain Expertise: Demonstrated expertise in clinical ancillary solutions, with a deep understanding of Radiology workflows (e.g., RadNet) from order entry to results interpretation</li><li>
Communication: Excellent verbal and written communication skills, with the ability to effectively engage with both technical teams and clinical leadership.</li><li>
Education: Bachelor&rsquo;s degree in a related field, or equivalent relevant work experience</li><li>
Project Management Professional (PMP) or Agile (e.g., Certified ScrumMaster) certification is a plus., RadNet, PACS/VNA, HL7, FHIR, DICOM Standards</li><li>
Strong communication skills and the ability to navigate complex stakeholder environments will be critical as you work to align technical and business objectives</li><li>
Previous Federal consulting or experience working within the DoD, Veteran&rsquo;s Health Administration (VHA) or Military Hospital System (MHS)</li><li>
Must be a United States Citizen</li><li>
Candidates must comply with applicable client requirements, such as immunization and occupational health mandates</li></ul>
The estimated salary range for this job will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. The job is also eligible to participate in Huron&rsquo;s benefit plans which include medical, dental and vision coverage and other wellness programs. The rate range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.<h2 class="jobSectionHeader">
Position Level</h2>
Consultant<h2 class="jobSectionHeader">
Country</h2>
United States of America</div>

Oracle Health Solution Advisor - Radiology

United Airlines

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. 
 
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together. 
<h2 class="jobSectionHeader">
Description</h2>
At United, we offer more than jobs, we build careers. Our HR team is passionate about growing a workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel empowered to a make a measurable difference in our success, and value the achievements and advancement of our organization. Join our team and chart your own uniquely United career journey!
The Workday Talent and Performance Management Consultant is responsible for the design, configuration, and ongoing optimization of talent and performance management processes within Workday and related HR systems. This role owns functional decision-making, ensures configuration integrity, and translates business requirements into scalable solutions that support United&rsquo;s talent strategy.
The role operates at the intersection of HR process design and HR technology, partnering with Talent, HR Solutions, and other stakeholders to drive efficient, consistent, and user-centered processes. It is accountable for both day-to-day system operations and longer-term roadmap planning, ensuring solutions are sustainable, integrated, and aligned to evolving business needs.<h4 class="jobSectionHeader">
Job overview and responsibilities</h4><ul><li>
Owns end-to-end functional design for talent and performance processes within Workday and adjacent systems. Defines solution architecture, evaluates configuration options, and ensures alignment to business requirements and global standards. Leads implementation of new functionality and enhancements.</li><li>
Partners with Talent Management and HR to evaluate current processes, identify inefficiencies, and implement improvements. Proactively recommends enhancements aligned to business needs and future roadmap direction.</li><li>
Provides ongoing operational support for talent and performance processes, ensuring system reliability and process continuity. Troubleshoots issues, resolves defects, and maintains data integrity across Workday and connected systems.</li><li>
Defines and enforces testing standards, including unit testing and UAT support. Ensures release readiness, manages defects, and validates that system changes meet functional and technical requirements prior to deployment.</li><li>
Builds and maintains reports, dashboards, and scorecards to provide actionable insights on talent and performance outcomes. Ensures data outputs support decision-making and align with stakeholder needs.</li><li>
Collaborates with HR Solution, and adjacent system owners to ensure alignment across Talent, Performance, Learning, and broader HCM processes. Evaluates upstream and downstream impacts of changes to maintain system cohesion.</li><li>
Provides guidance, mentoring, and coaching to Analysts and Senior Analysts. Supports capability development and ensures consistency in execution across the team. Provides backup support across HR Solutions as needed.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><h4 class="jobSectionHeader">
What&rsquo;s needed to succeed (Minimum Qualifications):</h4><ul><li>
High school diploma or equivalent</li><li>
3+ years of hands-on Workday HCM configuration experience</li><li>
Ability to work effectively in both structured and unstructured environments, balancing multiple priorities and deadlines</li><li>
Strong consultative, analytical, and problem-solving skills</li><li>
Excellent oral and written communication skills with the ability to translate complex requirements into clear functional requirements</li><li>
Must be legally authorized to work in the United States for any employer without sponsorship</li><li>
Successful completion of interview required to meet job qualification</li><li>
Reliable, punctual attendance is an essential function of the position</li></ul><h4 class="jobSectionHeader">
What will help you propel from the pack (Preferred Qualifications):</h4><ul><li>
Bachelor's degree or related experience</li><li>
5+ years of experience with HR processes</li><li>
Workday Talent and Performance Certification</li><li>
Qualtrics and Peakon experience</li><li>
Understanding of touchpoints across Talent, Performance, Learning and broader HCM processes</li><li>
Project Management experience</li></ul> 
The base pay range for this role is $102,220.00 to $133,194.00. 
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. 
 
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident &amp; disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. 
 
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com</div>

Workday Talent and Performance Management Consultant (Hybrid)

<div>Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. 
 
Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. 
 
Joining the Huron team means you&rsquo;ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. 
 
Join our team as the expert you are now and create your future.
The Senior EHR Clinical Informatics Advisor serves as a strategic clinical expert and trusted advisor to executive leadership and the EHR PMO, ensuring alignment between organizational goals and a large-scale Oracle Health (Cerner) Millennium implementation. The role focuses on advising senior leaders on implementation strategy, clinical standardization, governance, and best practices to drive a cohesive, enterprise-wide EHR solution. Rather than managing daily configuration, the advisor provides high-level oversight, guidance during program resets and course corrections, and ensures consistency across workstreams. Success requires deep informatics expertise, executive presence, and the ability to influence complex, multi-stakeholder environments.
As the Senior EHR Clinical Advisor, you will:<ul><li>
Serve as senior counsel to the PMO and the Office of the Functional Champion on all matters related to EHR implementation strategy, best practices, and clinical standardization</li><li>
Provide strategic advisement and recommendations to program leadership on matters impacting the EHR product, its implementation, and long-term optimization</li><li>
Apply deep clinical, functional, and technical knowledge of the Oracle Health EHR to help leadership achieve its strategic goals for the deployment</li><li>
Advise project leads across multiple workstreams on EHR program strategies, clinical standardization approaches, and EHR design governance principles.</li><li>
Champion enterprise standardization and provide expert review and guidance on process and workflow improvement initiatives</li><li>
Serve as a senior escalation point and advisor for enterprise-level design conflicts and strategic challenges</li><li>
Guide leadership on best practices for all phases of the EHR lifecycle, including design, testing, training, implementation, and optimization</li><li>
Identify and advise on key program impacts, strategic considerations, risks, and improvement opportunities</li><li>
Review and provide feedback on high-level program artifacts, strategies, and roadmaps to ensure they align with clinical best practices</li></ul>
Requirements:<ul><li>
A minimum of 5 years of progressive experience in senior clinical informatics, EHR program leadership, or large-scale healthcare IT consulting role</li><li>
Extensive and comprehensive hands-on experience with the Oracle Health (Cerner) Millennium platform, demonstrating a deep understanding of its architecture and a wide range of clinical solutions</li><li>
Proven expertise in EHR implementation methodologies, clinical standardization strategies, large-scale change management, and EHR governance. Must have experience advising senior and executive-level leadership</li><li>
Previous Federal consulting or experience working within the DoD, Veteran&rsquo;s Health Administration (VHA), or Military Hospital System (MHS)</li><li>
The ability to travel is an essential function of this role and may vary based on client, enterprise, or project needs, with up to 25% travel to client sites nationwide</li><li>
Must be a United States Citizen</li><li>
Candidates must comply with applicable client requirements, such as immunization and occupational health mandates</li></ul>
The estimated base salary range for this job will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. The job is also eligible to participate in Huron&rsquo;s benefit plans which include medical, dental and vision coverage and other wellness programs. The rate range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.<h2 class="jobSectionHeader">
Position Level</h2>
Consultant<h2 class="jobSectionHeader">
Country</h2>
United States of America</div>

Oracle Health Senior EHR Clinical Advisor

Secova

We are hiring an Oracle Fusion GRC Security Consultant to support Oracle ERP security and governance initiatives. This role will focus on Oracle Fusion security configuration, GRC controls, and integration between Oracle EPM and Oracle Risk Management Cloud.Key Responsibilities<ul><li>Design and implement Oracle Fusion ERP security roles and access controls</li><li>Configure and support Oracle Risk Management Cloud</li><li>Perform security configuration, testing, and control validation</li><li>Support integration between Oracle EPM and Oracle ERP</li><li>Ensure Segregation of Duties (SoD) and GRC compliance</li><li>Work with functional and technical teams on ERP security</li><li>Document security configurations and testing results</li><li>Support ERP security audits and compliance reviews</li></ul>Required Skills<ul><li>Strong experience in Oracle Fusion ERP Security</li><li>Experience with Oracle Risk Management Cloud</li><li>Knowledge of Oracle GRC modules and SoD controls</li><li>Experience with ERP security role design and access management</li><li>Experience supporting Oracle EPM integrations</li></ul>Work Details<ul><li>Location: Chicago, IL (Onsite)</li><li>Contract: 4 Months</li><li>Start Date: March 30, 2026</li><li>Hours: 40 per week</li></ul>Pay: $58.67 per hourWork Location: In person

Oracle Fusion GRC Security Consultant

Shirley Ryan Ability Lab

<div>Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you&rsquo;ll be part of our life-changing mission and vision. You&rsquo;ll contribute to an innovative, multifaceted culture that is second to none &mdash; one that embraces collaboration, excellence, discovery and compassion. You&rsquo;ll play a role in something that&rsquo;s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes &mdash; as we Advance Human Ability, together.
Job Description Summary
The Intake Coordinator will coordinate inpatient admissions including expediting response to referral inquiry, insuring benefits are available to cover admission, obtaining insurance authorization for admission, obtaining social and demographic information to support compliance and discharge plan. Analyzes clinical, financial and socio-demographic information to direct referral to appropriate level of care. Communicates necessary information to Patient Financial Services, care teams, care managers. 
 
The Intake Coordinator will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute. 
 
The Intake Coordinator will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties.
Job Description
The Intake Coordinator:<ul><li>
Receives, screens and responds to requests for general information regarding rehabilitation services and programs at SRAlab.</li><li>
Conducts tours of the Institute for families, case managers, and clinical staff from referring facilities.</li><li>
Verifies patient benefits and initiates the pre-certification process, utilizing internal and external resources to identify additional coverage options.</li><li>
Identifies opportunities for improvements to enhance efficiency and outcomes.</li><li>
Educates referring professionals, case managers, patients and families on the spectrum of rehabilitation services available in the SRAlab system of care.</li><li>
Communicates medical (e.g. TB skin test requirements, infectious disease issues, dialysis, etc.) and financial clearance guidelines to referral sources and collaborates with admission consultants to ensure medical stability is assessed prior to admission for inpatients.</li><li>
Enters patient demographic, insurance, funding, and medical information in the MIS.</li><li>
Collaborates with Admission Consultant nurses, physicians and other clinical personnel to ensure timely determination of appropriate level of care/program.</li><li>
Researches and verifies patient payment coverage by accessing electronic payer data bases, conferring with third party payors, case managers, attorneys, Patient Financial Services, and public aide applications, expediting to consultant and other parties involved in third party payment for medical expenses.</li><li>
Communicates extraordinary funding or concurrent review requirements as well as patient family special needs (i.e. guardianship, private duty nursing, dialysis, interpreters, radiation, chemotherapy, and transportation arrangements) to appropriate clinical team members prior to admission.</li><li>
Determines need for additional funding to cover inpatient admission and initiates Medicaid and/or SRAlab charity care application</li><li>
Communicates financial and, when requested by Admission Consultant, clinical denials for inpatient admission to referral source and patient or family when appropriate. Provides rationale and recommendations for alternate care when communicating denials.</li><li>
Obtains consents for treatment prior to admission from patient's Legally Authorized Representative (LAR) or ensures that LAR will accompany patient to sign consents in cases where patient cannot consent themselves.</li><li>
Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.</li></ul> 
Reporting Relationships:<ul><li>
Reports directly to the Director, Inpatient Access</li></ul> 
Knowledge, Skills &amp; Abilities Required:<ul><li>
Work requires level of knowledge typically acquired through completion of a Bachelor's degree in business, social work, health care administration or related field. Will consider relevant experience in lieu of Bachelor's Degree.</li><li>
One to two years previous experience in health care financial clearance is preferred for knowledge of patient admission, registration procedures, benefits, and financial clearance procedures.</li><li>
Strong customer service skills and interpersonal skills necessary to interact with all levels of personnel, physicians, insurance representatives and referrers.</li><li>
Analytical skills necessary to ensure referrals, financial clearance and admissions are managed in compliance with standards and to identify unusual circumstances that could put the Institute or the patient/family at financial risk.</li><li>
Demonstrates excellent time management in meeting or beating deadlines as well as establishing and meeting deadlines for tasks that support timely patient admission.</li><li>
Demonstrates excellent teamwork in collaborating with physicians, other admitting staff, Global Patient Services staff, care managers, PFS staff and other co-workers to improve outcomes and efficiency in individual cases and department processes.</li><li>
Working knowledge of Windows operating environment and Microsoft Office software applications.</li></ul> 
Working Conditions:<ul><li>
Normal office environment with little or no exposure to dust or extreme temperature.</li></ul> 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 
Pay and Benefits*: 
Pay Range:
$40,600.00 - $69,600.00 
Benefits:
Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits<ul><li> 
Benefits and benefits&rsquo; eligibility can vary by position. Actual compensation will be determined by equity and qualifications of the role.</li></ul> 
Equal Employment Opportunity Employer 
Shirley Ryan AbilityLab is an Equal Employment Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, military status, order of protection status, unfavorable discharge from military service, or any other characteristics protected by law. 
EEO is the Law | EEO is the Law - Know Your Rights | View our Full Policy 
Shirley Ryan AbilityLab is an Affirmative Action Employer as required by law.</div>

Intake Coordinator

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