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Anduril

<div><div><p>Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.</p></div><h3 class="jobSectionHeader"><b>
ABOUT THE JOB</b></h3>
<p>
Our team develops unmanned aerial systems capable of terminal guidance, long range intelligence collection, precision navigation, and unsupervised autonomy. Anvil, Altius, Ghost, and other developmental UAS platforms are built to operate in remote environments with limited user input, driving requirements for reliability and autonomy. We have developed an autonomy stack that receives user intent, responds to detections processed at the edge, and coordinates flight patterns for groups of assets. We want systems engineers with experience in this field to help design and manage the next generation of Anduril's flight vehicles. In order to succeed at Anduril, a systems engineer needs to be familiar with simulation and rapid prototyping development to drive complex electro-mechanical and aero-performance design trades, in addition to supporting the engineering product development, production, and sustainment through the entire product lifecycle.</p>
<h4 class="jobSectionHeader"><b>
WHAT YOU'LL DO</b></h4>
<ul><li>Enable UAS C2 capabilities through resilient network design</li>
<li>Derive system/subsystem/component level requirements</li>
<li>Design, develop, and maintain system components that meet functional and performance requirements in complex system environments</li>
<li>Conduct thorough testing and debugging to ensure the reliability, scalability, and resilience of software applications, especially within a distributed systems context</li>
<li>Work closely with hardware engineers and product managers to ensure seamless integration of software and hardware components</li>
<li>Collaborate with the team to define and document software engineering processes and practices, ensuring adherence to quality standards and regulatory requirements</li>
</ul><h4 class="jobSectionHeader"><b>REQUIRED QUALIFICATIONS</b></h4>
<ul><li>A sincere commitment to a positive, inclusive, and collaborative culture, and a passion for systems development, integration, and testing</li>
<li>5+ years experience as a network engineer that highlights your ability to execute complex engineering level tasks as an individual and part of a team</li>
<li>Expert level knowledge of multicast and supporting protocols IGMP &amp; PIM</li>
<li>Expert level knowledge of unicast and supporting protocols OSPF &amp; BGP</li>
<li>Experience with end to end testing of both unicast and multicast data flows</li>
<li>Experience with Quality of Service and CBWFQ</li>
<li>Advanced knowledge of Linux based operating systems</li>
<li>Hands on experience with networking design, test and operation of communications systems for Line of Sight (LOS) and Beyond Line of Sight (BLOS)</li>
<li>Proficiency in test script development using common languages (Python, Matlab etc)</li>
<li>Excellent verbal &amp; written communication skills</li>
<li>Must hold a U.S. Secret security clearance</li>
<li>Ability to travel domestically up to 50% as needed to support various efforts, and excitement to work onsite at our headquarters in Costa Mesa, CA the majority of the time!</li>
</ul>
<p>Preferred Qualifications:</p>
<ul>
<li>Familiarity with End to End RF Integration with, but not limited to, Unmanned Aerial Systems</li>
<li>Hands on experience with tactical radios</li>
</ul><div><p>
The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:</p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
Benefits</b></h3>
<p>
At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you're supported in health, recovery, and whatever comes next. <i>For more information, </i><i>Explore Our Benefits</i><i>.</i></p><br>
<p></p>
<div>
<h3 class="jobSectionHeader"><b>Protecting Yourself from Recruitment Scams</b></h3>
<p>
Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.</p>
</div>
<div><p>To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind:</p>
<ul>
<li><p><b>No Financial Requests: </b>Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.</p>
</li>
<li><b>Please always verify communications:</b>
<ul><li>Direct from Anduril: If you receive an email from one of our recruiters, it will <i>only</i> come from an @anduril.com address.</li>
<li>Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com.</li>
</ul>
</li><li><p><b>Exercise Caution with Unsolicited Outreach:</b> If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links.</p>
</li>
<li><p><b>What to Do If You Suspect Fraud:</b> Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.</p></li><br>
</ul>
</div><h3 class="jobSectionHeader"><b>Data Privacy</b></h3>
<p>
To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.</p><br>
<p></p>
<p>
By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.</p></div></div>

Systems Engineer, C2 Networking - Edge Compute and Communications

Valkyrie Enterprises

<div>
 <strong>
  Welder II
  <br/>
  <br/>
 </strong>
 <strong>
  Purpose:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Valkyrie Enterprises is looking for a Welder. They will play a key role in welding on Naval Ships.
  </li>
  <li>
   The job is located in Norfolk Virginia.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Description:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Read and interpret blueprints, schematics, and rough sketches. Use drawings and specifications to plan welding operations.
  </li>
  <li>
   Ensure that work is in accordance with relevant codes and standards.
  </li>
  <li>
   Must be able to understand and interpret welding symbols IAW MIL-STD 22D.
  </li>
  <li>
   Provide a variety of skilled welding on steel and aluminum plate, shapes, and CS/CuNi/NiCu/SS pipe in the repair of/or alteration of vessels and associated equipment.
  </li>
  <li>
   Locate and mark reference lines, such as center, buttock, and frame lines.
  </li>
  <li>
   Fabricate templates for bending, shaping, and bracing metal structures.
  </li>
  <li>
   Set-up and use of portable burning/heating torches and plasma cutters.
  </li>
  <li>
   Able to work well with others in a team environment.
  </li>
  <li>
   Able to mentor junior welders in drawing interpretation, joint design requirements, specific welding technique (mirror welding) and processes.
  </li>
  <li>
   Able to oversee the progression of junior welder workmanship inspectors.
  </li>
  <li>
   Willing to learn documentation of fit-up, welds and workmanship inspections.
  </li>
  <li>
   Comply with all OSHA, shipyard safety and environmental policies and procedures.
  </li>
  <li>
   May be required to travel to jobsites away from Shipyard and utilize company vehicle.
  </li>
  <li>
   May be required to work more than the standard work week, including weekends
  </li>
  <li>
   Perform Fire watch duties.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualification:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must have a Highschool diploma or GED and at least 5 years of experience in the field.
  </li>
  <li>
   Must pass weld qualifications (2G, 3G, &amp; 4G) SMAW (Shielded Metal Arc Welding), Process GMAW (Gas Metal Arc Welding) process.
  </li>
  <li>
   Must meet NAVSEA 248 requirements by passing MIL-STD 1689 T9074-AR-GIB-010-278 Weld Workmanship requirements.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous welding certification and experience with GMAW Aluminum and SMAW, preferred.
  </li>
  <li>
   Previous brazing experience preferred.
  </li>
  <li>
   Previous TIG experience preferred.
  </li>
  <li>
   Previous FCAW experience preferred.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Security Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be eligible to obtain and maintain a DoD Secret Security Clearance to access public and private shipyards and Naval installations.
  </li>
  <li>
   Must meet REAL ID requirements for base and travel access.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Travel Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Up to 50% travel nationwide to include international travel as needed.
  </li>
  <li>
   May travel to various local shipyards for work.
  </li>
  <li>
   If position requires travel by domestic flight or access to secure federal facilities/military bases, candidate must be able to obtain (by start of position) and maintain appropriate identification credentials, such as REAL ID. (More information regarding REAL ID can be found: https://www.dhs.gov/real-id )
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be able to lift, carry and transport heavy equipment and boxes. The exact weight requirements will be determined by the specific job, but no less than 20 lbs
  </li>
  <li>
   Must be physically agile to perform tasks in naval ships. Able to work on and climb ladders, work in extreme temperature environments, aboard ships, in shipyards, under industrial conditions and in confined spaces, including enter and moving through manholes.
  </li>
  <li>
   May ride ships at sea for extended periods.
  </li>
  <li>
   Able to perform other duties as required which may involve high heat, humidity, noise and dirty conditions, working aloft or over the sides of vessels.
  </li>
  <li>
   Frequent exposure to noise due to machinery and equipment.
  </li>
  <li>
   Employee is required to operate trucks, forklifts &amp; man-lift.
  </li>
  <li>
   While performing the duties of this job, you may frequently be required to stand, walk &amp; sit; use hands or fingers; handle or feel; talk and hear. Occasionally required to reach with hands and arms, climb and balance, stoop, squat, kneel, twist and crawl.
  </li>
  <li>
   Work in extreme temperatures and conditions. At times you will work in areas that have less adequate ventilator.
  </li>
  <li>
   Frequent use of respirator.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Valkyrie strictly adheres to a policy of equal employment opportunity. This policy is based on Valkyrie&rsquo;s commitment to hire and retain qualified employees consistent with position requirements; and to seek, employ, promote and treat all employees and applicants for employment without regard to race, color, religious creed, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status or protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information or sexual orientation or other protected characteristics.
  <br/>
  <br/>
 </strong>
 Additionally, Valkyrie Enterprises provides a variety of benefits to eligible employees to support your best health, wellness, and future, to include medical/dental/vision options, company paid life and disability insurances, 401(k) with match, education reimbursement, as well as company paid holidays and paid time off (PTO)
</div>


Welder II (Job ID: 4176)

Tropical Smoothie Cafe

<p>Crew Member</p><p>Tropical Smoothie Cafe Richmond, VA USA</p><p>Compensation</p><p>$12.77-$15 per hour plus Tips</p><p>Employment Type</p><p>Full-Time/Part-Time and Weekends</p><p>Why Work Here?</p><p>&ldquo;Awesome owners and great room for growth&rdquo;</p><p>Join the Tropics by becoming a part of a growing Franchisee with Tropical Smoothie Cafe!</p><p>SUMMARY OF RESPONSIBILITIES</p><p>At Tropical Smoothie Caf&eacute;, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! Our Caf&eacute; Crew Members are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better.</p><p>ESSENTIAL FUNCTIONS</p><p>- Interacts with crew members, customers, and vendors using &ldquo;Tropitude&rdquo; (Tropitude is our &ldquo;mojo&rdquo; and what makes Tropical Smoothie Caf&eacute; fun and different. It means having energy and creating a positive atmosphere).<br/>- Delivers &ldquo;Unparalleled Hospitality&rdquo; to each customer that visits our caf&eacute;.<br/>- Knowledgeable and proficient in each position within the caf&eacute;.<br/>- Successfully completed the caf&eacute; Basics Training.<br/>- Ensures sanitation practices are being used in handling and preparing food in the kitchen.<br/>- Ensures all safety and security policies are being followed as set by the brand.<br/>- Performs any additional tasks necessary to run the caf&eacute;.</p><p>Additional Info</p><p>Additional</p><p>Job Requirements<br/>REQUIRED EXPERIENCE</p><p>No Experience Necessary</p><p>PHYSICAL REQUIREMENTS<br/>- Continuous standing and walking throughout the duration of each shift.<br/>- Bending, lifting and carrying up to 30 pounds to perform duties like stocking, refilling ice or taking out trash.<br/>- Constant face-to-face interactions with crew members and customers.<br/>- Safely navigate in a fast-paced caf&eacute; environment.<br/>- Ability to multi-task and remain positive in sometimes stressful working conditions.</p><p>Additional Information<br/>WORKING CONDITIONS<br/>- Comply with the Tropical Smoothie Caf&eacute; uniform and personal hygiene polices for each shift. ? Fun, fast-paced, upbeat environment with no fryers!</p><p>Job Types: Full-time, Part-time</p><p>Pay: $12.77 - $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid training</li></ul><p>Shift availability:</p><ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Norfolk, VA 23517 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>Norfolk, VA 23517: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Crew Member

Tidewater Community College

<div><div><div><ul><li>https://jobs.vccs.edu/postings/98935
</li></ul></div><div><ul><li>Norfolk, Virginia, United States
</li></ul></div><div><ul><li>INFORMATION CENTER (TC295)
</li></ul></div><div><ul><li>Tidewater Community College</li></ul></div></div><p></p><div><br>
</div><div><p><b>Title: </b>Virtual Student Support Agent (on site)</p><p><b>
Agency: </b>Tidewater Community College</p><p><b>
Location: </b>Norfolk - 710</p><p><b>
FLSA: </b>Nonexempt</p><p><b>
Hiring Range: </b>$17.65 per hour, part time</p><p><b>
Full Time or Part Time: </b>Part Time</p><p>
Additional Detail</p><div><b><br>
Job Description:</b><div><br>
<br>
Tidewater Community College has served South Hampton Roads &ndash; both students and employers &ndash; for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC&rsquo;s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.<br>
<br>
<b>Position Summary:</b><br>
Tidewater Community College seeks applications for a Virtual Student Support Agents, for our District Office in Norfolk. This position will support students virtually, employees will be required to report to an office located in Norfolk.<br>
<br>
To provide front line customer service support for prospective, new and current students via telephone, email, and live chat in order to increase information capture amongst prospects and increase the percentage of new prospects and applicants to the college that become students. Act as the onboarding team for the college and assure excellent customer service is provided to students by providing accurate information and proper internal escalations are followed when necessary.<br>
<br>
<b>Functional Responsibilities:</b><br>
Inbound Call Customer Service:</div>
<ul><li>Provides remote customer service via telephone to prospective students and applicants to the college.</li>
<li>Uses and reviews provided training handouts to provide accurate information to callers.</li>
<li>Communicates with potential students and applicants in accordance with departmental customer service standards.</li>
<li>Troubleshoots potential barriers to enrollment for students and new applicants</li>
<li>Identifies prospects problem or inquiry and provides to the best of their ability an answer and/or a next step to move towards enrollment.</li>
</ul>
<div><br>
Information Capture and CRM :</div>
<ul><li>Attempts to collect and track relevant contact information from all callers.</li>
<li>Enters relevant information and logs all conversations into CRM software.</li>
<li>Completes departmental training program for CRM best practices, and works with Salesforce CRM as daily system of record.</li>
<li>Escalates calls that require higher skill level by opening a case in the CRM.</li>
</ul>
<div><br>
Live Chat:</div>
<ul><li>Communicates with prospective students and students via a live chat portal on the college&rsquo;s website.</li>
<li>Conducts live chat correspondence absent of spelling or grammar errors, and in a manor consistent with departmental customer service standards.</li>
<li>Provides information about the college and its programs to potential students chatting on the college website.</li>
<li>Directs users to correct information in Public Knowledge base or public facing customer website.</li>
</ul>
<div><br>
Email Customer Service:</div>
<ul><li>Responds to prospective, new and current student inquiries, providing relevant customer service and sales information.</li>
<li>Completes response to assigned emails within 1 business day.</li>
<li>Conducts email correspondence absent of spelling or grammar errors, and in a manor consistent with departmental customer service standards.</li>
<li>Escalate email requests above their skill level by opening a case in CRM.</li>
</ul>
<div><br>
Outbound Calls:</div>
<ul><li>Proactively contacts prospective students and new applicants based on CRM defined criteria to encourage enrollment.</li>
<li>Makes outbound telephone calls to encourage prospective students and applicants to take the next step towards enrollment under the direction of the Virtual Student Support Coordinator.</li>
</ul></div><b>Minimum Qualifications:</b><br>
<ul>
<li>Demonstrated computer competency with database, spreadsheet and word processing programs, internet navigation and searches, and electronic mail.</li>
<li>Customer service or sales experience in a client facing business environment.</li>
<li>Demonstrated ability to solve problems.</li>
<li>Ability to communicate effectively both orally and in writing as demonstrated in use of grammar, spelling, punctuation.</li>
<li>Knowledge of effective customer service techniques.</li>
<li>Must be able to work in a fast-paced, multiple responsibility environment providing superior customer service to a diverse population and while maintaining harmonious working relationships with coworkers.</li>
</ul><b>Additional Considerations:</b><br>
<ul>
<li>Experience or training using the PeopleSoft Student Information System or another electronic student system.</li>
<li>Experience or training using Salesforce or any other CRM (customer relations management) tool.</li>
<li>Previous experience with customer service preferably in an educational setting</li></ul></div></div>

Virtual Student Support Agent (on site)

Trolley Hospitality Companies

<div><p><b><i>***Flexible scheduling-perfect for someone looking for a second job with occasional shifts.***</i></b></p><p><b><i>
***Catering is seasonal, so the number of opportunities to pick up event shifts is variable based on time of year***</i></b></p><p><b>
About us:</b></p><p><b>
Groovin' Gourmets</b> is the catering division of <i>Trolley Hospitality Companies</i>, a Richmond-based hospitality group serving the greater Richmond and Hampton Roads regions. We specialize in delivering fresh, chef-crafted meals and seamless service for corporate functions, weddings, and social events of all sizes.</p><p>
Our commitment to quality extends beyond the food-we believe our success starts with our people. Driven by a shared purpose of <b>delivering happiness</b> to our customers, community, and team, we focus on fostering a supportive and positive workplace where everyone's contributions are valued. We hope you will join us!</p><p><b>
Our Values - The Trolley Way:</b></p><ul><li>
No excuses</li><li>
Do the right thing</li><li>
Can-do attitude</li><li>
Always growing</li><li>
Help first-be a part of the solution</li><li>
Transparency and honesty-no BS</li></ul><p>
Please visit our website at www.trolleyhouseva.com to learn more!</p><p><b>
About You:</b></p><ul><li>
You are energized by helping others celebrate important events</li><li>
You are naturally able to build rapport with customers
</li><li>Providing excellent customer service brings you joy</li><li>
Attention to detail is your superpower</li><li>
You seek out opportunities to 'leave it better than you found it'</li><li>
You're not afraid to learn from your mistakes</li><li>
You want to be a part of a growing company that values their employees</li></ul><p><b>
How You Will Make an Impact:</b></p>
Review the event worksheet before arriving at the event<ul><li>-be knowledgeable about the event you are working, timeline, bar type, food, etc.
</li><li>Check in with the Event Captain or Co-Captain when you arrive at the event and when you leave.</li><li>
Help unload the GG vehicle and set up the bar area and all appropriate glassware.</li><li>
During the event, prepare and serve alcoholic and non-alcoholic drinks to guests, answer questions about drink ingredients and make suggestions for different types of beverages and cocktails.</li><li>
Verify that all guests served alcohol are of the legal drinking age.
</li><li>If the event has a cash bar, take payments for drinks (cash or credit, using the Square app).</li><li>
At the end of the event, clean up the bar area; pack all beer and wines back into the appropriate boxes.</li><li>
Assist with the general breakdown of the event; ensure no food, plates, beverages, or other debris remain behind and that rentals are neatly stacked in the appropriate location.
</li></ul><p><b>What You Bring to the Table:</b></p><ul><li>
2+ years of bartending experience, preferably in a catering/banquet setting</li><li>
Able to follow directions and work independently</li><li>
Effective verbal communication skills</li>
This is a very physical position<li>-must be able to bend, twist, lift at least 50 pounds, and stand on your feet for long periods of time</li></ul><p><b>
The Good Stuff:</b></p><ul><li>
$20/hr + occasional tips</li><li>
Discounts at all Trolley House Hospitality companies including catering services, Gourmet Gang Delis, and vending items in our warehouse</li><li>
Part-time employees who work at least 1,000 hours a year are eligible for 401k matching after the first year</li><li><b>
Flexible scheduling-perfect for someone looking for a second job!</b></li></ul></div>

PT Catering Event Bartender

Virginia Community College System

<div><div><div>Posting Summary
</div><p></p><div><div><div><div><b>Working Title</b></div> <div>Virtual Student Support Agent (on site)</div>
</div><br>
<div><div><b>Role Title</b></div> <div>Admin and Office Spec III</div>
</div><br>
<div><div><b>Role Code</b></div> <div>19013-SW</div>
</div><br>
<div><div><b>FLSA</b></div> <div>Nonexempt</div>
</div><br>
<div><div><b>Pay Band</b></div> <div>03</div>
</div><br>
<div><div><b>Position Number</b></div> <div>295W0069</div>
</div><br>
<div><div><b>Agency</b></div> <div>Tidewater Community College</div>
</div><br>
<div><div><b>Division</b></div> <div>Tidewater Community College (Div)</div>
</div><br>
<div><div><b>Work Location</b></div> <div>Norfolk - 710</div>
</div><br>
<div><div><b>Hiring Range</b></div> <div>$17.65 per hour, part time</div>
</div><br>
<div><div><b>Emergency/Essential Personnel</b></div> <div>No</div>
</div><br>
<div><div><b>EEO Category</b></div> <div>3-Technicians</div>
</div><br>
<div><div><b>Full Time or Part Time</b></div> <div>Part Time</div>
</div><br>
<div><div><b>Does this position have telework options? -Telework options are subject to change based on business needs-</b></div> <div>No</div>
</div><br>
<div><div><b>Does this position have a bilingual or multilingual skill requirement or preference?</b></div> <div>No</div>
</div><br>
<div><div><b>Work Schedule</b></div>
<div><div>29 hours per week. The office hours for these positions will vary.</div><div>
<br>
Hours will be scheduled from Monday through Thursday 8:30 am to 6pm, Friday 8:30 am to<br>
5pm, and occasional Saturday hours 9 am -12 pm.</div></div>
</div><br>
<div><div><b>Sensitive Position</b></div> <div>No</div>
</div><br>
<div><div><b>Job Description</b></div><br>
<p></p><div><div><br>
<br>
Tidewater Community College has served South Hampton Roads &ndash; both students and employers &ndash; for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC&rsquo;s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.<br>
<br>
<b>Position Summary:</b><br>
Tidewater Community College seeks applications for a Virtual Student Support Agents, for our District Office in Norfolk. This position will support students virtually, employees will be required to report to an office located in Norfolk.<br>
<br>
To provide front line customer service support for prospective, new and current students via telephone, email, and live chat in order to increase information capture amongst prospects and increase the percentage of new prospects and applicants to the college that become students. Act as the onboarding team for the college and assure excellent customer service is provided to students by providing accurate information and proper internal escalations are followed when necessary.<br>
<br>
<b>Functional Responsibilities:</b><br>
Inbound Call Customer Service:</div><ul>
<li>Provides remote customer service via telephone to prospective students and applicants to the college.</li>
<li>Uses and reviews provided training handouts to provide accurate information to callers.</li>
<li>Communicates with potential students and applicants in accordance with departmental customer service standards.</li>
<li>Troubleshoots potential barriers to enrollment for students and new applicants</li>
<li>Identifies prospects problem or inquiry and provides to the best of their ability an answer and/or a next step to move towards enrollment.</li>
</ul><div>
<br>
Information Capture and CRM :</div><ul>
<li>Attempts to collect and track relevant contact information from all callers.</li>
<li>Enters relevant information and logs all conversations into CRM software.</li>
<li>Completes departmental training program for CRM best practices, and works with Salesforce CRM as daily system of record.</li>
<li>Escalates calls that require higher skill level by opening a case in the CRM.</li>
</ul><div>
<br>
Live Chat:</div><ul>
<li>Communicates with prospective students and students via a live chat portal on the college&rsquo;s website.</li>
<li>Conducts live chat correspondence absent of spelling or grammar errors, and in a manor consistent with departmental customer service standards.</li>
<li>Provides information about the college and its programs to potential students chatting on the college website.</li>
<li>Directs users to correct information in Public Knowledge base or public facing customer website.</li>
</ul><div>
<br>
Email Customer Service:</div><ul>
<li>Responds to prospective, new and current student inquiries, providing relevant customer service and sales information.</li>
<li>Completes response to assigned emails within 1 business day.</li>
<li>Conducts email correspondence absent of spelling or grammar errors, and in a manor consistent with departmental customer service standards.</li>
<li>Escalate email requests above their skill level by opening a case in CRM.</li>
</ul><div>
<br>
Outbound Calls:</div><ul>
<li>Proactively contacts prospective students and new applicants based on CRM defined criteria to encourage enrollment.</li>
<li>Makes outbound telephone calls to encourage prospective students and applicants to take the next step towards enrollment under the direction of the Virtual Student Support Coordinator.</li>
</ul></div>
</div><br>
<div><div><b>Special Assignments</b></div>
<p>May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.</p><br>
</div><br>
<div><div><b>KSA's/Required Qualifications</b></div>
<ul><li>Demonstrated computer competency with database, spreadsheet and word processing programs, internet navigation and searches, and electronic mail.</li>
<li>Customer service or sales experience in a client facing business environment.</li>
<li>Demonstrated ability to solve problems.</li>
<li>Ability to communicate effectively both orally and in writing as demonstrated in use of grammar, spelling, punctuation.</li>
<li>Knowledge of effective customer service techniques.</li>
<li>Must be able to work in a fast-paced, multiple responsibility environment providing superior customer service to a diverse population and while maintaining harmonious working relationships with coworkers.</li>
</ul>
</div><br>
<div><div><b>Additional Considerations</b></div>
<ul><li>Experience or training using the PeopleSoft Student Information System or another electronic student system.</li>
<li>Experience or training using Salesforce or any other CRM (customer relations management) tool.</li>
<li>Previous experience with customer service preferably in an educational setting</li>
</ul>
</div><br>
<div><div><b>Operation of a State Vehicle</b></div> <div>No</div>
</div><br>
<div><div><b>Supervises Employees</b></div> <div>No</div>
</div><br>
<div><div><b>Required Travel</b></div>
<div>N/A</div>
</div><br>
</div></div></div><div><div>Posting Detail Information
</div><p></p><div><div><div><div><b>Posting Number</b></div> <div>WGE_3314P</div>
</div><br>
<div><div><b>Recruitment Type</b></div> <div>General Public - G</div>
</div><br>
<div><div><b>Number of Vacancies</b></div> <div>1</div>
</div><br>
<div><div><b>Position End Date (if temporary)</b></div>
</div><br>
<div></div><div><div><b>Job Open Date</b></div> <div>07/27/2026</div>
</div><br>
<div><div><b>Job Close Date</b></div> <div>08/10/2026</div>
</div><br>
<div><div><b>Open Until Filled</b></div> <div>No</div>
</div><br>
<div><div><b>Agency Website</b></div> <div>TCC.edu</div>
</div><br>
<div><div><b>Contact Name</b></div> <div>Lizette White</div>
</div><br>
<div><div><b>Email</b></div> <div>jobs@tcc.edu</div>
</div><br>
<div><div><b>Phone Number</b></div>
</div><br>
<div></div><div><div><b>Special Instructions to Applicants</b></div>
<div>In support of the Commonwealth&rsquo;s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth&rsquo;s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging &amp; Rehabilitative Services (DARS), or the Department for the Blind &amp; Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:</div>
</div><br>
<div><div><b>Additional Information</b></div>
</div><br>
<div></div><div><div><b>Background Check Statement Disclaimer</b></div>
<p>The selected candidate&rsquo;s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth&rsquo;s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/</p><br>
</div><br>
<div><div><b>EEO Statement</b></div>
<div>The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.</div>
</div><br>
<div><div><b>ADA Statement</b></div>
<div>The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.</div>
</div><br>
<div><div><b>E-Verify Statement</b></div>
<p>VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.</p></div></div></div></div></div><div></div>

City of Norfolk, VA

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
 <br/>
 <br/>
 The Norfolk Department of Human Services is a multifunctional agency providing services to strengthen children, families, and individuals. NDHS provides social services and juvenile services. Services include foster care, adoption services, adult protective services (APS), child protective services (CPS), job assistance, supplemental nutrition assistance (SNAP), medical assistance, Medicaid, and many other comprehensive services to meet the needs of Norfolk residents. NDHS works cooperatively with community organizations to ensure comprehensive services are available to all children, adults, families, and individuals who need them. Juvenile Justice services includes the Juvenile Detention Center and Virginia Juvenile Community Criminal Control Act (VJCCCA).
 <br/>
 <br/>
 The administrative arm of the NDHS Operations Unit provides business and administrative services to the agency, serving over 500 employees located at 741 Monticello Avenue, the Norfolk Juvenile Detention Center, and Out stationed Workers located at JDR Court, CHKD and Norfolk General Hospitals. Core services provided by Operations include Procurement (purchasing) Services, Facilities Management, Fleet/Motor Pool Administration, Records Management, inventory management, coordination of security and custodial services and Emergency Shelter Operations. Day to day tasks include maintaining copiers, coordinating reproduction services, scanning incoming agency mail, posting received documents to case records, transfer and destruction of records, sending and receiving transferred benefit cases between localities, issuing &amp; managing agency mobile phone devices, issuing agency access I.D. cards, managing and issuing EBT Vault Cards to clients, managing USPS, Federal Express, departmental and state pouch mail operations, managing inventory and distributing supplies. The nature of the tasks require that Operations staff is available so that tasks are completed daily and in a timely fashion.
 <br/>
 <br/>
 <strong>
  Department Hiring Salary Range: $40,688 - $46,791.20
  <br/>
  <br/>
 </strong>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 Essential functions include but are not limited to:
 <br/>
 <br/>
 <ul>
  <li>
   Performs financial duties by maintaining and entering contracts into log, tracking overdue contracts and logging deposits, matching checks with invoices, matching invoices to requisitions, processing payments, contacting vendors regarding invoices or credits, processing transactions and billings, processing time sheets and payroll, verifying payments received, and recording account transactions.
  </li>
  <li>
   Performs clerical duties by greeting visitors, scheduling appointments and meetings, coordinating travel arrangements, maintaining and retrieving files, distributing calendars and work schedules, maintaining and ordering office supplies, notifying other agencies of information, answering and directing phone calls and resolving issues, entering data into the computer, issuing petty cash, researching contracts and work orders, processing various plans, keeping various logs of information, preparing various reports, maintaining databases, dispatching work orders and information by radio, entering work orders into the system, preparing correspondence and reports, picking up and delivering documents, typing legal correspondence and documents, researching documents as requested, processing incoming mail, processing paperwork, and completing paperwork.
  </li>
  <li>
   Performs personnel duties by helping employees file claims, following up on their progress, contacting insurance companies, preparing payroll, tracking shift differentials, maintaining leave records, enrolling employees in benefits, submitting information, assisting with recruitment, coordinating training sessions and resolving employment related issues.
  </li>
  <li>
   Answers and directs telephone inquires, enters data into payroll system, conducts research as requested. Processes paperwork, maintains files, types documents and correspondence, compiles reports, sorts and distributes mail, orders office supplies. Maintains payroll, leave and benefits records.
  </li>
  <li>
   Provides clerical support for emergency storm clean-up teams.
  </li>
  <li>
   Sorting, distributing and scanning incoming agency mail
  </li>
  <li>
   Posting received documents to case records
  </li>
  <li>
   Transfer and destroy client case records according to the Va. State Code
  </li>
  <li>
   Monitor on-site shredding of discarded agency documents
  </li>
  <li>
   Sending and receiving transferred cases between localities
  </li>
  <li>
   Issuing EBT Vault Cards to clients as needed
  </li>
  <li>
   Open and close client records
  </li>
  <li>
   Performs other duties as assigned
   <br/>
   <br/>
  </li>
 </ul>
 Education/Experience
 <br/>
 <br/>
 Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
 <br/>
 <br/>
 One year of general office work experience. A bachelor's degree or above may substitute work experience (as approved by the department).
 <br/>
 <br/>
 <strong>
  The Ideal Candidate Will Possess The Following
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrates basic computer skills, including spreadsheets, word processing and outlook.
  </li>
  <li>
   Good verbal and written communication skills.
  </li>
  <li>
   Experience working with confidential files and records
  </li>
  <li>
   Experience with Spider and VaCMS
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information &amp; Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Working Hours
 </strong>
 : Monday &ndash; Friday, 8:30am-5:00pm
 <br/>
 <br/>
 <ul>
  <li>
   Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
  </li>
  <li>
   Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
  </li>
  <li>
   Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
  </li>
  <li>
   Retirement
   <br/>
   <br/>
  </li>
 </ul>
 If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
 <br/>
 <br/>
 If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
 <br/>
 <br/>
 <ul>
  <li>
   The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant&rsquo;s school of enrollment must be an accredited institution.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Note
  <br/>
  <br/>
 </strong>
 The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
 <br/>
 <br/>
 <strong>
  Non-City
  <br/>
  <br/>
 </strong>
 Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
 <br/>
 <br/>
 01
 <br/>
 <br/>
 The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
 <br/>
 <br/>
 <ul>
  <li>
   I understand and will answer the following supplemental questions completely and thoroughly.
   <br/>
   <br/>
  </li>
 </ul>
 02
 <br/>
 <br/>
 Are you a current City of Norfolk employee?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 03
 <br/>
 <br/>
 If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
 <br/>
 <br/>
 04
 <br/>
 <br/>
 Please select the highest level of education you have completed.
 <br/>
 <br/>
 <ul>
  <li>
   High School Diploma/GED
  </li>
  <li>
   Some College (6 months or more)
  </li>
  <li>
   Vocational/Technical Degree
  </li>
  <li>
   Associate's Degree
  </li>
  <li>
   Bachelor's Degree or higher
   <br/>
   <br/>
  </li>
 </ul>
 05
 <br/>
 <br/>
 How many years of experience do you have providing office/administrative support?
 <br/>
 <br/>
 <ul>
  <li>
   Less than 1
  </li>
  <li>
   1-2
  </li>
  <li>
   3-5
  </li>
  <li>
   6-9
  </li>
  <li>
   10+
   <br/>
   <br/>
  </li>
 </ul>
 06
 <br/>
 <br/>
 Do you possess experience with Laserfishe?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 07
 <br/>
 <br/>
 Do you have experience working in a confidential environment with sensitive information?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 08
 <br/>
 <br/>
 If you answered "Yes" to the previous questions, then describe your experience. If no experience, please type "NA."
 <br/>
 <br/>
 09
 <br/>
 <br/>
 Do you have a valid driver's license?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 10
 <br/>
 <br/>
 Please provide an explanation of any periods of unemployment that are 30 days or longer. If not applicable, please indicate "N/A" as your response.
 <br/>
 <br/>
 11
 <br/>
 <br/>
 A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?
 <br/>
 <br/>
 <ul>
  <li>
   I have been convicted of a felony
  </li>
  <li>
   I have been convicted of a misdemeanor
  </li>
  <li>
   I have been convicted of a felony and a misdemeanor
  </li>
  <li>
   I have not been convicted of a felony or a misdemeanor
   <br/>
   <br/>
  </li>
 </ul>
 12
 <br/>
 <br/>
 If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.
 <br/>
 <br/>
 13
 <br/>
 <br/>
 Please indicate your veteran status. (A copy of your long form DD-214 may be required)
 <br/>
 <br/>
 <ul>
  <li>
   I am not a Veteran
  </li>
  <li>
   I am a Veteran
  </li>
  <li>
   I am a Disabled Veteran
  </li>
  <li>
   Required Question
  </li>
 </ul>
</div>


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