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associate / analyst, middle office Jobs in Houston

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business & strategy analyst Jobs in Houston

business & strategy analyst

business analyst/ai execution Jobs in Houston

business analyst/ai execution

budget analyst

BBVA Global Wealth Advisors

<div>
 <p>
  <strong>
   About Us:
  </strong>
 </p>
 <p>
  BBVA Global Wealth Advisors, part of the BBVA Group, is an SEC-registered investment adviser committed to providing exceptional financial advice and investment management services to our clients. We are dedicated to upholding the highest fiduciary standards and ensuring the best interests of our clients is always at the forefront of our operations.
 </p>
 <p>
  <strong>
   Position Summary:
  </strong>
 </p>
 <p>
  We are seeking a motivated, detail-oriented and proactive Financial Analyst to join our Finance department. This role is ideal for an individual with 3-5 years of experience who is interested in a career in financial services. Professional working proficiency in both Spanish and English is a mandatory requirement for this role to effectively serve our diverse stakeholders.
 </p>
 <p>
  <strong>
   Areas of responsibilities include:
  </strong>
 </p>
 <p>
  <strong>
   Reporting
  </strong>
 </p>
 <ul>
  <li>
   Prepare detailed reports and presentations for internal stakeholders to drive operational efficiency and support strategic decision-making.
  </li>
  <li>
   Communicate financial insights and findings clearly and effectively in both Spanish and English.
  </li>
  <li>
   Perform ad-hoc analysis and support various finance projects as needed.
  </li>
 </ul>
 <p>
  <strong>
   General Accounting and Month-End Process
  </strong>
 </p>
 <ul>
  <li>
   Perform in-depth analysis of each P&amp;L line, Balance Sheet, and Cash Flow statement to ensure accurate financial structure and reporting
  </li>
  <li>
   Conduct thorough review and analysis of daily/weekly financial reports and monthly accounting reconciliations
  </li>
  <li>
   Coordinate back-end activities for month-end closing, ensuring all accounting procedures are updated and financial data is accurate for the reporting period
  </li>
  <li>
   Execute monthly financial reporting to the headquarters in Madrid
  </li>
  <li>
   Proactively monitor and perform deep budget analysis (actuals vs budget) to report on performance deviations
  </li>
  <li>
   Participate in the yearly budgeting process providing analytical input following
  </li>
 </ul>
 <p>
  <strong>
   Procurement and Internal Governance
  </strong>
 </p>
 <ul>
  <li>
   Lead analysis and improvement initiatives for core finance processes and workflows.
  </li>
  <li>
   Support the procurement process end to end by analyzing company needs, vendor proposals and collaborating with the team to formalize contracts
  </li>
  <li>
   Ensure compliance with regulatory requirements and internal policies.
  </li>
 </ul>
 <p>
  <strong>
   Required qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in Finance, Accounting, Economics, or a related field.
  </li>
  <li>
   <strong>
    3-5 years of experience
   </strong>
   in a financial analysis or accounting role,
   <strong>
    with demonstrated experience in process definition, improvement, and internal data analysis.
   </strong>
  </li>
  <li>
   Understanding of procurement processes and basic knowledge of Third Party Risk Management (TPRM).
  </li>
  <li>
   Complete professional fluency in both Spanish and English (written and verbal).
  </li>
  <li>
   Strong analytical and quantitative skills with
   <strong>
    excellent attention to detail.
   </strong>
  </li>
  <li>
   Proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP, financial functions).
  </li>
  <li>
   The "
   <strong>
    Lean" Mindset:
   </strong>
   Ability to work autonomously in a 3-person team, taking full "end-to-end" ownership of projects.
  </li>
 </ul>
 <p>
  <strong>
   Preferred experience
  </strong>
 </p>
 <ul>
  <li>
   Experience working in a Registered Investment Advisor (RIA), Broker dealer or other financial services firm, so Series 65 is highly valued but not required
  </li>
  <li>
   Familiarity with financial and enterprise resource planning (ERP) systems (e.g., Workday, Concur, Bill.com, Sage Intacct, Aravo).
  </li>
 </ul>
 <p>
 </p>
</div>


Financial Analyst

Signal Energy Constructors

<div><p>Job Description &ndash; FP&amp;A Analyst (Entry-Level, 1-2 Years of Experience)</p><br>
<p></p>
<p>
Job Title: FP&amp;A Analyst (Entry-Level)</p>
<p>
Location: Houston, TX | In-Office</p>
<p>
Reports To: FP&amp;A Manager</p><br>
<p></p>
<p>
About the Role</p>
<p>
We are looking for an entry-level FP&amp;A Analyst to join our growing finance team. This role is ideal for recent graduates, early-career professionals, or individuals transitioning from another function into FP&amp;A who want to develop a strong foundation in financial planning, reporting, and analysis within an EPC (Engineering, Procurement, and Construction) environment.</p>
<p>
The FP&amp;A Analyst will be responsible for supporting budgeting, forecasting, variance analysis, and financial reporting while working closely with project teams, department heads, and senior finance leaders. This role provides an excellent opportunity to develop technical financial skills, business acumen, and cross-functional collaboration experience while gaining exposure to large-scale capital projects and strategic financial decision-making. Internal candidates looking to transition into FP&amp;A are highly encouraged to apply.</p><br>
<p></p>
<p>
Key Responsibilities</p><br>
<p></p>
<p>
1. Financial Planning &amp; Forecasting Support</p>
<ul><li>Assist in the monthly, quarterly, and annual budgeting and forecasting processes.</li></ul>
<ul><li>Update financial models and reports with actual vs. forecasted data, ensuring accuracy.</li></ul>
<ul><li>Support long-term financial planning and scenario analysis to assess business impacts.</li></ul><br>
<p></p>
<p>
2. Project Performance &amp; Cost Tracking</p>
<ul><li>Work with project teams to track project costs, schedules, and financial impacts.</li></ul>
<ul><li>Assist in work-in-progress (WIP) tracking to help monitor project financial performance.</li></ul>
<ul><li>Conduct basic variance analysis, identifying trends and potential cost risks.</li></ul><br>
<p></p>
<p>
3. Data Analysis &amp; Reporting</p>
<ul><li>Create and maintain financial reports and dashboards to monitor key performance indicators (KPIs).</li></ul>
<ul><li>Use Excel, Power BI, and Tableau to develop visual financial insights for leadership.</li></ul>
<ul><li>Ensure that all reports are clear, concise, and well-structured for decision-making.</li></ul><br>
<p></p>
<p>
4. Cross-Functional Collaboration</p>
<ul><li>Work closely with project managers, finance, and operations to align project and departmental financials.</li></ul>
<ul><li>Support treasury, accounting, and other teams in analyzing financial data and trends.</li></ul>
<ul><li>Communicate findings in a professional, easy-to-understand format for non-finance stakeholders.</li></ul><br>
<p></p>
<p>
5. Process Improvement &amp; Financial Systems</p>
<ul><li>Assist in identifying opportunities for process automation and data standardization.</li></ul>
<ul><li>Support system integrations and enhancements in ERP and BI tools.</li></ul>
<ul><li>Help document best practices to improve forecasting, budgeting, and reporting accuracy.</li></ul><br>
<p></p>
<p>
Key Competencies &amp; Skills Required</p>
<p>
o Financial Analysis &amp; Reporting &ndash; Strong foundation in financial modeling, variance analysis, and reporting</p>
<p>
o Excel &amp; Data Visualization &ndash; Advanced proficiency in Excel, Power BI, and Tableau.</p>
<p>
o Attention to Detail &ndash; Ability to identify trends, errors, and opportunities in financial data.</p>
<p>
o Technology &amp; Financial Systems &ndash; Exposure to ERP systems (SAP, Oracle), SQL, or BI tools is a plus.</p>
<p>
o Cross-Functional Communication &ndash; Strong ability to collaborate across departments and present financial insights clearly.</p>
<p>
o Analytical &amp; Problem-Solving Skills &ndash; Ability to break down complex financial information into actionable insights.</p>
<p>
o Adaptability &amp; Willingness to Learn &ndash; Open to new challenges and eager to develop FP&amp;A expertise.</p><br>
<p></p>
<p>
Experience &amp; Qualifications</p><br>
<p></p>
<p>
Education:</p>
<ul><li>Bachelor&rsquo;s degree in Finance, Accounting, Economics, Business, Engineering or a related field.</li></ul><br>
<p></p>
<p>
Experience (Preferred but Not Required):</p>
<ul><li>1-2 years of experience in finance, accounting, data analysis, or a related field.</li></ul>
<ul><li>Open to candidates transitioning from operations, accounting, or other functions into FP&amp;A.</li></ul>
<ul><li>Internship or academic project experience in financial modeling, forecasting, or business analysis is a plus.</li></ul><br>
<p></p>
<p>
Technical Skills:</p>
<ul><li>Advanced Excel proficiency (complex financial formulas, data analysis).</li></ul>
<ul><li>Exposure to Power BI, Tableau, SQL, or Vista Viewpoint is a plus.</li></ul>
<ul><li>Understanding of basic GAAP financial principles and corporate finance concepts.</li></ul><br>
<p></p>
<p>
Preferred Industry Experience:</p>
<ul><li>Experience or coursework related to EPC, construction, capital projects, or infrastructure finance is beneficial but not required.</li></ul></div>

Financial Planning & Analysis Analyst

Avenue 360 Health and Wellness

<div><p><b>Overview:</b></p>
<p>
The Financial Analyst supports the finance department by providing financial planning, forecasting, and data analysis to enhance decision-making and ensure financial sustainability. This role collaborates with clinical, operational, and administrative teams to ensure accurate financial reporting and compliance with federal, state, and grant requirements
 </p><p><b>Duties and Responsibilities:</b></p>
<ul>
<li>Maintain general ledger by posting, verifying, reconciling transactions, and resolving discrepancies.
</li><li>Conduct monthly and quarterly account reconciliations to ensure accurate reporting.
</li><li>Develop and maintain financial models for budgeting, forecasting, and strategic planning.
</li><li>Analyze financial performance and trends to support operational and strategic decisions.
</li><li>Prepare monthly, quarterly, and annual financial reports for internal and external stakeholders.
</li><li>Assist with grant reporting and compliance, including tracking expenditures and preparing financial documentation.
</li><li>Collaborate with department heads to develop and manage annual budgets.
</li><li>Monitor and assess financial performance, identifying variances and recommending corrective actions.
</li><li>Support audits and ensure compliance with FQHC-specific financial regulations and reporting standards.
</li><li>Provide financial insights to support program development and expansion.
</li><li>Participate in cost analysis and efficiency improvement initiatives.
</li><li>Reconcile monthly accounts to ensure accurate reporting and ledger maintenance.
</li><li>Prepare monthly and annual adjusting entries involving balance sheet accounts and income statement accounts.
</li></ul><ul><li>Review, investigate, and correct errors and inconsistencies in financial entries, documents, and reports.
</li></ul><ul><li>Assist with preparing documents for grant reviews and Medicare cost report by preparing assigned schedules and other requested materials.
</li></ul><ul><li>Assist with the monthly and annual end closes.
</li></ul><ul><li>Assist Executive Vice President of Finance with financial reporting.
</li></ul><ul><li>Other functions as assigned by the Executive Vice President of Finance</li>
</ul>
<p><b>Education, Licensure/Certification:</b>
</p><ul><li>Must have bachelor's degree in accounting or finance from accredited institution</li></ul>
<p><b>
Experience, Skills/Abilities Related Requirements:</b></p>
<ul><li>
2 to 3 years of experience in similar position</li></ul>
<p><b>
Continuing Education and Training Requirements:</b>
</p><ul><li>Participates in trainings required by the agency, funding source(s), and/or as required by licensure if applicable.</li></ul></div>

ENGIE

<div></div><div><div><div><div><div><div><p>As our Senior FP&amp;A Analyst, you will focus on financial analysis, reporting, and budgeting for ENGIE North America's expanding renewables portfolio. You will collaborate closely with the Renewables + BESS Global Business Unit (RFGBU) Asset Management, Operations, Partnership teams, and our wholesale market-facing Global Energy Management Services team (GEMS) to gain a deep understanding of operational profitability drivers, risks, and liquidity management. Additionally, you will be a key member of ENGIE&rsquo;s finance team, ensuring accurate monthly and quarterly results for management, partnerships, and group reporting. In this role, you will participate in preparing monthly and quarterly business reviews for RFGBU Management and ENGIE Group Corporate reporting, highlighting business performance and evolution based on operational and project-specific drivers. Your tracking of key financial indicators will provide early warnings to management and actionable information to advance the RFGBU strategy. This position is based in Houston, TX, and reports to the RFGBU Director of FP&amp;A.</p><br>
<p></p>
<ul>
<li>Direct the development of annual budgets, re-forecasts, and medium-term business plans (MTP), collaborating with other Business divisions ensuring consistency with ENGIE and partners guidelines</li>
<li>Under the supervision of the VP FP&amp;A, prepare supporting materials</li>
<li>Ensure the Regional Services and more broadly the NorthAm budget and MTP data is accurately and timely loaded into reporting systems identifying</li>
<li>Implement efficiency and control enhancing process improvements</li>
<li>Manage the monthly Group reporting processes, including thorough management analysis of P&amp;L and Cash-Flow Statement components by portfolio</li>
<li>Lead or participate as the FP&amp;A expert in cross-functional projects, as needed, which may include IT tools, processes, strategic transactions, or other initiatives</li>
<li>Support VP Head of FP&amp;A on recurring transversal analysis (Cash Analysis, G&amp;A performance) or ad&rsquo;hoc transversal analysis</li></ul><br>
<p></p>
<p><b>
What You&rsquo;ll Bring</b></p>
<ul>
<li>A Bachelor&rsquo;s degree in Accounting or Finance
</li><li>A minimum of five (5) years of experience in business financial analysis, financial reporting or accounting</li>
<li>Experience in energy markets and/or accounting knowledge would be a plus</li>
<li>Polished executive level written and verbal communication skills with a strong command of English</li>
<li>Proficiency in advanced Microsoft Excel, PowerPoint, SAP solutions (S4, SAC, BFC, Cartesis), and/or Power BI</li>
<li>Project management skills focused on meeting multiple deadlines with a high degree of accuracy</li>
<li>Cross-organizational coordination skills ensuring on-time delivery of results and presentations</li>
<li>Self-motivated desire to work in a time-sensitive environment with non-flexible deadlines, potentially outside of usual US business hours</li></ul><br>
<p></p>
<p><b>
Additional Details</b></p>
<ul>
<li>This role is eligible for our hybrid work policy requiring a minimum of 3 days at an ENGIE office</li>
<li>Must be willing and able to comply with all ENGIE ethics and safety policies</li></ul><br>
<p></p>
<p><b>
Compensation</b></p>
<p><b>
Salary Range:</b> $77,100.00 to $118, 220.00 USD annually</p><br>
<p></p>
<p>
This represents the average expected pay range for a qualified candidate.</p>
<p>
Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.</p><br>
<p></p>
<p>
ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.</p><br>
<p></p>
<p>
In addition to base pay, this position is eligible for a competitive bonus / incentive plan.</p><br>
<p></p>
<p>
Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location</p><br>
<p></p>
<p>
At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But that's not all &ndash; we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.</p><br>
<p></p>
<p><b>
Why ENGIE?</b></p>
<p>
ENGIE North America isn&rsquo;t just participating in the Zero-Carbon Transition, we&rsquo;re leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.</p>
<div>
At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.</div><br>
<div></div>
<div><b>
Join us and be part of the adventure!</b></div><br>
<p></p>
<p>
ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.</p><br>
<p></p>
<p>
If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.</p><br>
<p></p>
<p>
We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.</p><br>
<p></p>
<p>
The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.</p><br>
<p></p>
</div></div></div></div><div></div><div><div><div><div><b>Business Unit: </b>T&amp;G
</div></div></div></div><div><div><div><div><b>Division: </b>T&amp;G NORTHAM - Regional Hub
</div></div></div></div><div><div><div><div><b>Legal Entity: </b>ENGIE North America Inc.
</div></div></div></div><div><div><div><div><b>Professional Experience: </b>Skilled ( &gt;3 experience &lt;15 years)
</div></div></div></div><div><div><div><div><b>Education Level: </b>Bachelor's Degree
</div></div></div></div><div><div><div><div><b>Company Name: </b>ENGIE North America
</div></div></div></div><div><div><div><p>Why this matters to us</p>
<p>Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.</p></div></div></div></div></div>

FP and A Analyst Sr

BuzzClan

<div>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Financial Analysis &amp; Reporting
  </strong>
 </p>
 <ul>
  <li>
   Create and analyze asset information to support decision-making.
  </li>
  <li>
   Perform variance analysis, comparing actual performance against budgets and forecasts.
  </li>
  <li>
   Review financial material related to asset management and provide strategic recommendations.
  </li>
  <li>
   Generate and oversee various budget and financial reports, producing ad-hoc reports as requested by senior management and leadership.
  </li>
  <li>
   Produce monthly reports for senior management, including key performance metrics, financial results, and detailed variance reporting.
  </li>
 </ul>
 <p>
  <strong>
   EAM System &amp; Data Management
  </strong>
 </p>
 <ul>
  <li>
   Support the EAM rollout by building, monitoring, and performing regular audits on the asset management database software to ensure data integrity.
  </li>
  <li>
   Ensure accuracy of financial and asset data within the system.
  </li>
  <li>
   Develop and document Standard Operating Procedures (SOPs) related to financial data management.
  </li>
 </ul>
 <p>
  <strong>
   Process Improvement &amp; Tool Development
  </strong>
 </p>
 <ul>
  <li>
   Identify and drive process improvements related to financial tracking and reporting.
  </li>
  <li>
   Support the creation of standard and ad-hoc financial reports.
  </li>
  <li>
   Assist in the development and implementation of financial tools, applications, and dashboards to enhance visibility and efficiency.
  </li>
 </ul>
 <p>
  <strong>
   Planning &amp; Administration
  </strong>
 </p>
 <ul>
  <li>
   Aid in the budgeting and planning processes related to asset management.
  </li>
  <li>
   Perform other responsibilities and projects as assigned to support the ETAM team.
  </li>
 </ul>
 <p>
 </p>
</div>


City of Houston, TX

<div><div><div><h2 class="jobSectionHeader"><b>POSITION OVERVIEW</b></h2></div>
<p></p><div><div><b>Applications accepted from: </b>All Persons Interested</div><div><b>
Service Line/Section: </b>Houston Permitting Center/Financial Operations</div><div><b>
Reporting Location: </b>1002 Washington Ave, Houston, TX 77002</div><div><b>
Workdays &amp; Hours: </b>Monday - Friday, 8:00am - 5:00pm<br>
<ul><li><b>Subject to change</b></li></ul></div><div></div><div><b><br>
Overview</b></div><div>
As a Financial Analyst IV, you will serve as a senior financial and performance advisor to the Houston Permitting Center (HPC), supporting a critical service line that ensures operational funding, cost recovery, and performance accountability. This role blends advanced financial analysis, lien oversight, and performance management to help leadership make informed, strategic decisions.</div><p>
A major focus of this position is strengthening lien oversight and cost recovery. You will develop and manage a comprehensive framework to track lien activity, improve collection processes, ensure accurate financial reporting, and forecast lien revenues. Your work will directly support the recovery of operational costs and the financial sustainability of HPC services.</p><p>
In addition, you will partner closely with executive leadership and the Service Line Director to analyze operational and financial performance across the organization. You will help design and implement performance measurement tools, assess trends and variances, and translate complex financial and operational data into clear, actionable insights that drive efficiency and long-term planning.</p><p>
This role is ideal for a strategic, self-directed analyst who is comfortable working independently, collaborating across departments, and serving as a trusted advisor to leadership.</p><div></div><div><b><br>
Essential Duties and Responsibilities (include but are not limited to):</b></div><ul><li><p>
Serve as a senior financial and performance advisor to leadership, supporting strategic and operational decision-making.</p></li><li><p>
Perform and lead analyses of complex financial and operational data, including historical trends, forecasts, and performance variances.</p></li><li><p>
Develop and manage a comprehensive lien oversight and collection framework, including forecasting, reconciliation, reporting, and internal controls.</p></li><li><p>
Ensure accurate booking, reconciliation, and compliance related to lien activity and financial reporting.</p></li><li><p>
Analyze KPIs and operational workflows; identify trends, risks, and opportunities for improvement.</p></li><li><p>
Prepare and present clear, concise reports that explain performance results and recommend strategic actions.</p></li><li><p>
Integrate external data sources (peer municipalities, economic indicators, and industry benchmarks) to enhance performance analysis.</p></li><li><p>
Coordinate and support the preparation of monthly and annual KPI reports and strategic plans.</p></li><li><p>
Facilitate communication and alignment among finance, operations, and cross-departmental partners.</p></li><li><p>
Lead and respond to special and ad hoc analytical requests from executive, senior, and departmental leadership.</p></li><li><p>
Promote a work environment grounded in collaboration, respect, and inclusion.</p></li></ul><div><b>
WORKING CONDITIONS</b><br>
There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position is physically comfortable: the individual has discretion about walking, standing, etc.</div><div></div><div><b><br>
This is a Houston Public Works position at the Tier </b><b>III</b><b> Level</b><b>.</b></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>MINIMUM REQUIREMENTS</b></h2></div>
<p></p><div><div><b>EDUCATIONAL REQUIREMENTS:</b></div><div>
Requires a Bachelor's degree in Finance, Accounting, Business Administration or a closely related field.</div><div></div><div><b><br>
EXPERIENCE REQUIREMENTS:</b><br>
Four (4) years of professional experience in finance, economics, budget analysis or a closely related field are required.<br>
<br>
</div><br>
<div><b>Substitutions: </b>Experience <b>cannot </b>be substituted for the Bachelor&rsquo;s degree requirement. A Master's degree in Finance, Accounting, Business Administration or a closely related field may be substituted for two years of the above experience requirement.</div><div></div><div><b><br>
LICENSE REQUIREMENTS</b><br>
None</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>PREFERENCES</b></h2></div>
<p></p><div><div>Preference will be given to applicants who have:</div><ul><li>
Excellent interpersonal skills</li><li>
Critical &amp; Strategic thinking abilities</li><li>
Attention to detail</li><li>
Proactive and results-driven mindset</li><li>
Strong analytical abilities</li><li>
Advanced Excel or data analytic software skills</li></ul><div><b><i>
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**</i></b></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>GENERAL INFORMATION</b></h2></div>
<p></p><div><div><b>SELECTION/SKILLS TESTS REQUIRED</b> None</div><div>
The Department may administer a skill assessment evaluation.</div><div>
</div><div><b>
SAFETY IMPACT POSITION</b> No</div><div>
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.</div><div>
</div><div><b>
SALARY INFORMATION</b><br>
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.</div><div></div><div><b><br>
Pay Grade: 25</b></div><div></div><div><b><br>
APPLICATION PROCEDURES</b></div><div><b>
Only online applications</b> will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. <b>Applications must be submitted online at: </b><b>www.houstontx.gov</b><b>.</b><br>
<br>
<b>To view your detailed application status, please log-in to your online profile by visiting: </b>http://agency.governmentjobs.com/houston/default.cfm or call (832-395-2972).</div><div></div><div><br>
If you need special services or accommodations, call (832.395-2972). (TTY 7-1-1)</div><div></div><div><br>
If you need login assistance or technical support call 855-524-5627.</div><div></div><div><br>
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.</div><div></div><div><br>
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.</div><div></div><div><b><br>
EOE Equal Opportunity Employer</b><br>
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.</div></div></div></div><p></p>
<br><div><div><div><div><b>Employer</b></div>
<div>City of Houston</div>
</div></div><div><div><div><b>Address</b></div>
<div><p>901 Bagby St<br>
<br>
Houston, Texas, 77002
</p></div></div></div><div><div><div><b>Website</b></div>
<div>https://www.houstontx.gov/</div></div></div></div>

FINANCIAL ANALYST IV

Darr Equipment Co.

<p><b>Position Overview</b><br/>The Customer Service Advisor (CSA) will work with a Service Manager and will be the Team Admin for approximately 10-15 technicians. The position will be responsible for handling all aspects of the Customer Experience and ensuring customers are satisfied with their Darr Equipment service interactions. The CSA works with parts, rental, sales and other service team members to ensure all service jobs are completed to the satisfaction of the customer and helps to ensure jobs are on time and within budget per service guidelines. The most important job function for the Customer Service Advisor is communicating with the customer every step of the process.</p><p><b>Reporting &amp; Supporting Positions</b><br/>There are no reporting positions.<br/>Supporting positions include Warranty Claims Analyst, Technical Communicator, Trainer, and Parts Specialist. The CSA will work alongside these service and parts team members to ensure all aspects of the customer experience are handled accordingly.</p><p><b>Essential Duties and Key Responsibilities</b></p><ul><li>Field incoming calls for service requests from customers.</li><li>Open and assign work orders to technicians. (May not apply at all branches)</li><li>Schedule and dispatch technicians. (May not apply at all branches)</li><li>Communicate with Parts Specialists daily regarding updates on backordered parts.</li><li>Process all completed work orders daily and review for accuracy. Call customers for purchase orders if required before final review and costing.</li><li>Communicate with customer on regular intervals and keep customer informed of status at each step through the process. The customer should never have to call Darr for an update on their service repairs.</li><li>Work with Service Manager / Operations Manager to handle any customer billing issues or disputes.</li><li>Work with Warranty Analysts to ensure timely completion of all warranty work orders and assist with obtaining any items needed for claims processing</li><li>Verify and approve time entry in Paycom and ERP daily for your assigned team of technicians.</li><li>Work with Team Leads and technicians to keep jobs within assigned hours and on schedule.</li><li>Work with Service Manager to monitor and manage the WIP for your assigned team of technicians</li></ul><p><b>Minimum Education, Skills, and Professionalism</b></p><ul><li>High School diploma or equivalent required</li><li>Customer service oriented and driven to satisfy</li><li>Strong phone and person to person communication skills</li><li>Ability to multitask and pay close attention to details</li><li>Excellent organization and time management skills</li></ul><p><b>Working Conditions</b><br/>This is an office position in a fast-paced environment. This position requires normal eyesight, reading, writing, listening, and speaking abilities. May involve minor lifting and/or working with hands from time to time.</p><p><b>Physical Requirements and Work Content</b><br/>Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 25 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.</p><p><b>Full-Time Employee Benefits</b></p><ul><li>Health, Dental, and Vision Insurance through Blue Cross Blue Shield</li><li>Paid Time Off (PTO) and 9 Paid Holidays</li><li>Fidelity 401(K) with Company Match</li><li>Short-Term and Long-Term Disability insurance</li><li>Life Insurance</li><li>Flexible Spending Account (FSA) or Health Savings Account (HSA)</li><li>Referral Bonus Opportunities</li><li>Tuition Reimbursement</li></ul><p>Pay: $25.00 - $32.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Customer Service Advisor (Dispatcher)

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FINANCIAL ANALYST IV

Customer Service Advisor (Dispatcher)