business system analyst lead, opportunity acceleration

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business analyst, operations & strategy

business system analyst lead, opportunity acceleration Jobs in San Francisco

business analyst operations strategy

Anthropic

<div><div><h2 class="jobSectionHeader">About Anthropic</h2>

Anthropic&rsquo;s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.</div><div><h2 class="jobSectionHeader">
About the role</h2>

The Opportunity is where our sellers live: it's the center of gravity for pipeline, forecasting, and how leadership reads the business. This role owns how Anthropic's core sales motion is represented in Salesforce: how deals are tracked, how pipeline is managed, how the sales team itself is structured and credited in system, and how forecasting rolls up to leadership.

We're looking for someone who operates at the intersection of three things: a strategist who can sit with sales leadership and shape how they want to understand the business, an analyst who can turn that into rigorous process and data design, and a builder who's comfortable enough in Salesforce to ship meaningful parts of it themselves. You can move fluidly between whiteboard, requirements doc, and admin console. You'll partner deeply with RevOps on the operating model and with our Salesforce developers on anything that needs code, but you'll be the named owner of the Opportunity domain and the person sales leadership calls when they want to change how the funnel works.
<h2 class="jobSectionHeader">
Key responsibilities</h2>
<ul>
<li>Own the design of the Opportunity lifecycle in Salesforce: stages, sales process, exit criteria, key fields, and the automation and guardrails that keep pipeline data trustworthy
</li>
<li>Partner with sales leadership on the forecasting motion; design and iterate on native Salesforce forecasting and pipeline inspection to match how the business actually rolls up, and make the tradeoff calls on what sellers enter versus what insight that data unlocks
</li>
<li>Partner with RevOps to systematize how the sales team is represented and credited: opportunity ownership, team selling, splits, overlays, and the territory and role structures those depend on
</li>
<li>Operationalize the sales methodology in system, turning qualification frameworks and stage discipline into fields, validation, scoring, and in-context guidance that sellers actually use
</li>
<li>Own account planning and whitespace as part of the core sales motion: how account plans, coverage, and opportunity identification are captured and connected to pipeline
</li>
<li>Act as data-model steward for Opportunity and its closest neighbors: the named approver for new fields, automation, and integrations touching the object, and the keeper of why each one exists
</li>
<li>Build and ship declarative solutions yourself where that's the right call, and write specs clean enough that our developers can build the rest without five rounds of clarification
</li>
<li>Own the seams to adjacent domains (quote-to-cash, partner attribution, renewals, lead handoff) so the seller experience is coherent end to end even where the build sits with another team
</li>
<li>Evaluate and configure tooling that accelerates in-pipeline work: deal inspection, activity capture, mutual action plans, guided selling
</li>
<li>Run discovery, UAT, enablement, and adoption measurement for everything you ship; set the bar for how BSA work is done on this team
</li>
</ul><h2 class="jobSectionHeader">Minimum qualifications</h2>
<ul>
<li>Experience in GTM/Revenue systems as a Business Systems Analyst, Sales Systems Lead, or RevOps Systems role, with real ownership of the Opportunity, pipeline, and forecasting domain
</li>
<li>Experience designing and rolling out an Opportunity stage model, sales methodology, or forecasting motion at a fast-growing company, owning it from discovery through enablement and adoption
</li>
<li>Credibility with sales leaders: you've been in the forecast call, you understand pipeline coverage, conversion, slippage, and commit, and you can push back on a VP when there's a better answer
</li>
<li>Hands-on Salesforce skills, with comfort building meaningful parts of your own solution (Flow, validation, page and Path design, forecasting setup) and specs that make the handoff to developers clean
</li>
<li>Crisp communication across sellers, sales leadership, RevOps, and engineers, adjusting altitude for each
</li>
</ul><h2 class="jobSectionHeader">Preferred qualifications</h2>
<ul>
<li>8+ years of experience in GTM/Revenue systems roles
</li>
<li>Salesforce Administrator certification
</li>
<li>Advanced Administrator, Business Analyst, or Sales Cloud Consultant certification
</li>
<li>Experience partnering with RevOps or Sales Strategy on team-structure questions (ownership, splits, overlays, territory) and turning those decisions into working system design
</li>
<li>Curiosity about AI-assisted systems work and eagerness to fold it into how you design, build, and document; prior hands-on use is a strong plus
</li>
</ul></div><div><div><div><div>The annual compensation range for this role is listed below.

For sales roles, the range provided is the role&rsquo;s On Target Earnings (&quot;OTE&quot;) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.</div></div>
Annual Salary:
$270,000 - $310,000 USD</div></div><div><h2 class="jobSectionHeader">
Logistics</h2>

Minimum education: Bachelor&rsquo;s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. 
 
Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links&mdash;visit anthropic.com/careers directly for confirmed position openings.
<h2 class="jobSectionHeader">
How we're different</h2>

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact &mdash; advancing our long-term goals of steerable, trustworthy AI &mdash; rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI &amp; Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
<h2 class="jobSectionHeader">
Come work with us!</h2>

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.</div></div>

Business System Analyst Lead, Opportunity Acceleration

Cushman & Wakefield

<div>Job Title
Financial Analyst, Capital Markets (Multifamily)
Job Description Summary
Position Summary: The Capital Markets Financial Analyst (&ldquo;CMFA&rdquo;) Hub Analyst will support transactions generated by Cushman &amp; Wakefield&rsquo;s Investment Sales brokerage services specializing in multifamily investments. The primary role of the CMFA will be to perform financial analysis activities of pricing, Excel valuation model creation and auditing, due diligence collection and review, market data collection, and translating analysis findings into high-level summaries with oversight from senior members of the Multifamily Advisory Group (&ldquo;MAG&rdquo;).
 
The ideal candidate will be based in San Franscisco and available to work on-site in a local Cushman &amp; Wakefield office. Team members may be expected to work outside normal operating hours to meet project deadlines.
Job Description
Essential Duties<ul><li>
Support the execution of MAG Broker team financial analysis and valuation modeling requests, including scenario analyses</li><li>
Prepare pro forma statements, discounted cash flow analyses, and Excel-based financial models with consideration of market conditions (both current historical)</li><li>
Conduct audits of existing financial models for accuracy of model inputs and validity of assumptions</li><li>
Perform extensive research, including but not limited to, reviewing and analyzing financial reports, studying comparable properties, collect information on the immediate area (demographics) and overall market; synthesize findings in a clear, concise manner</li><li>
Develop high-level analysis summaries by identifying transaction considerations (strengths/weaknesses), trends, outliers, and logical inconsistencies</li><li>
Assist with the drafting and preparing of Offering Memorandums, Broker Opinion of Value, and/or Request for Proposals</li><li>
Communicate professionally to clients in the execution phase of the sales process (including assisting with Marketing Timelines, Scheduling Tours, Weekly Activity Reports, etc.)</li><li>
Demonstrates continual development of cash flow and Excel-modeling skills and competencies. Deliverables will increase in complexity and scope over time in the role.</li><li>
Prepares clear concise summary documentation and spreadsheets that support and explain the basis of the analyses for use in client presentations, proposals and/or reports</li><li>
Review tenant leases to abstract key data points and identify areas of issue/concern that will have an impact on the real estate financial analysis, as applicable for mixed use opportunities</li><li>
Maintain owner database and track loan maturities for Business Development.</li><li>
Maintain rent and sales comp database</li><li>
Review analyses with deal team, answer clarifying questions and make accurate revisions</li><li>
Participation in internal and external stakeholder meetings to present and discuss their analyses</li><li>
May assist with market research of prospective transactions</li><li>
Participates in broker team calls and meetings, as needed</li><li>
Performs other related duties as required or as requested</li></ul>
Other Requirements &amp; Administrative Duties<ul><li>
Bachelor&rsquo;s Degree (Business, Finance, Accounting, Real Estate, etc.) preferred</li><li>
Combination of education without a degree and corporate work experience may be considered</li><li>
0-2 years of financial analysis and Excel modeling experience, Capital Markets and/or multifamily underwriting experience a plus</li><li>
Experience with creating or constructing discounted cash flow models in Excel</li><li>
Client-service oriented mindset with a passion for producing a high-quality work product, meeting deadlines and client expectations</li><li>
Highly proficient in Microsoft Office Suite. Advanced knowledge in Microsoft Excel a plus.</li><li>
Experience with Salesforce, and CoStar and Axiometrics market research data a plus</li><li>
Strong analytical skills with high attention to detail and accuracy</li><li>
Ability to write effectively and succinctly for use in marketing deliverables, or other internal stakeholders</li><li>
Good time management and organization skills</li><li>
Ability to balance and prioritize multiple priorities in a high-volume, fast-paced environment</li><li>
Growth oriented mindset, desire to learn more and shares knowledge to help others succeed</li></ul> 

Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. 

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate&rsquo;s experience and qualifications. 

The company will not pay less than minimum wage for this role. 

The compensation for the position is: $ 72,250.00 - $85,000.00
Cushman &amp; Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: &ldquo;Cushman &amp; Wakefield&rdquo;</div>

Financial Analyst, Capital Markets (Multifamily)

Airwallex

<div><h2 class="jobSectionHeader">About Airwallex</h2>
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide &ndash; including Brex, Rippling, Navan, Qantas, SHEIN and many more &ndash; with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you&rsquo;re ready to do the most ambitious work of your career, join us.<h2 class="jobSectionHeader">
Attributes We Value</h2>
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you&rsquo;re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zero‑to‑one ideas into real products, and you &ldquo;get stuff done&rdquo; end-to-end. You use AI to work smarter and solve problems faster. Here, you&rsquo;ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let&rsquo;s build what&rsquo;s next.<h2 class="jobSectionHeader">
About the team</h2>
The Product team at Airwallex is a group of passionate builders and problem-solvers who are obsessed with crafting customer-centric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers' needs to design and build unified, intuitive, and scalable products. As a team, we thrive in a collaborative and fast-paced environment, constantly iterating and pushing boundaries to deliver exceptional product experiences.
The Lending team is responsible for building and scaling Airwallex&rsquo;s credit and lending capabilities across both embedded lending and first-party lending models. This is a highly strategic space that sits at the centre of customer value creation, commercial growth, and platform differentiation. The team operates with a startup mindset inside Airwallex, tackling complex challenges across product, credit risk, capital, compliance, and go-to-market.<h2 class="jobSectionHeader"> 
What you'll do</h2>
As Staff Product Manager, Lending, you will lead some of the company&rsquo;s most important and complex lending opportunities. You will define strategy across large problem spaces, drive alignment across senior stakeholders, and shape how Airwallex builds differentiated lending products globally.
You will operate with broad scope and high autonomy, balancing long-term vision with near-term execution. You will be expected to bring strong commercial judgment, deep customer empathy, and the ability to navigate ambiguity across multiple teams and workstreams. In addition to building products, you will help raise the bar for product thinking, execution quality, and strategic clarity across the wider organisation.<h2 class="jobSectionHeader"> 
Responsibilities</h2><ul><li>
Define and drive the product strategy for significant parts of Airwallex&rsquo;s lending platform, including embedded lending and first-party lending capabilities</li><li>
Lead highly ambiguous, high-impact initiatives across origination, underwriting, servicing, repayment, partner enablement, and portfolio optimisation</li><li>
Identify and evaluate major market opportunities, customer segments, and product bets, and translate them into multi-quarter roadmaps and clear execution plans</li><li>
Partner closely with engineering, design, data, commercial, credit risk, legal, compliance, finance, and operations leaders to align on strategy and deliver outcomes</li><li>
Shape product and business trade-offs across growth, unit economics, customer experience, operational scalability, and risk performance</li><li>
Build scalable product frameworks, decision principles, and operating models that enable Airwallex to expand lending across markets and use cases</li><li>
Work with external stakeholders such as financial institutions, capital providers, data partners, and regulatory stakeholders where needed to unlock product capability and scale</li><li>
Use data, customer insight, and market intelligence to continuously refine strategy and improve business performance</li><li>
Mentor other product managers and raise the standard of product craft, strategic thinking, and cross-functional leadership within the team</li></ul><h2 class="jobSectionHeader"> 
Who you are</h2>
We&rsquo;re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.<h3 class="jobSectionHeader"> 
Minimum qualifications</h3><ul><li>
8+ years of overall professional experience, including substantial product management experience in fintech, financial services, lending, or other complex regulated domains</li><li>
Strong track record of leading large, ambiguous product areas from strategy through execution and measurable business impact</li><li>
Deep experience building, scaling, or significantly evolving lending, credit, or embedded finance products</li><li>
Strong commercial and analytical judgment, with experience balancing customer needs, business performance, and risk considerations</li><li>
Proven ability to influence senior cross-functional stakeholders and drive alignment without relying on formal authority</li><li>
Exceptional communication skills, with the ability to articulate strategy, priorities, and trade-offs to both executive and working teams</li><li>
Ability to thrive in cross-cultural and cross-functional teams</li><li>
Bachelor&rsquo;s degree or higher with strong academic achievement</li></ul><h3 class="jobSectionHeader"> 
Preferred qualifications</h3><ul><li>
Experience across both embedded lending and first-party lending products</li><li>
Experience working with credit risk, underwriting models, capital structures, or funding partnerships</li><li>
Strong understanding of SME banking, lending regulations, and market structure in one or more global markets</li><li>
Experience launching zero-to-one products and then scaling them in high-growth environments</li><li>
Background in software engineering, quantitative disciplines, finance, or strategy/consulting</li><li>
Experience mentoring PMs or acting as a functional leader across a broader product area</li></ul><h2 class="jobSectionHeader">
Applicant Safety Policy: Fraud and Third-Party Recruiters</h2>
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.<h2 class="jobSectionHeader">
Equal opportunity</h2>
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don&rsquo;t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Compensation Range: $190K - $270K</div>

Staff Product Manager, Lending

Google

<div>Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.<h3 class="jobSectionHeader">
Minimum qualifications:</h3><ul>
<li>Bachelor&rsquo;s degree or equivalent practical experience. 
</li>
<li>8 years of experience with software development. 
</li>
<li>7 years of experience leading technical project strategy, ML design, and optimizing ML infrastructure (e.g., model deployment, model evaluation, data processing, debugging, fine tuning).</li>
<li>5 years of experience in a technical leadership role.</li>
<li>5 years of experience in a people management or team leadership role.</li>
<li>2 years of experience with GenAI techniques (e.g., LLMs, Multi-Modal etc.) or with GenAI-related concepts.</li></ul> 
<h3 class="jobSectionHeader">
Preferred qualifications:</h3><ul>
<li>Master&rsquo;s degree or PhD in Engineering, Computer Science, or a related technical field. 
</li>
<li>5 years of experience working in a complex, matrixed organization. 
</li>
<li>Experience in building and deploying Agentic AI systems.</li>
<li>Experience in security domains.</li>
</ul><div><h2 class="jobSectionHeader">About the job</h2>
Like Google's own ambitions, the work of a Software Engineer goes beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical leadership to major projects, but also manage a team of Engineers. You not only optimize your own code but make sure Engineers are able to optimize theirs. As a Software Engineering Manager you manage your project goals, contribute to product strategy and help develop your team. Teams work all across the company, in areas such as information retrieval, artificial intelligence, natural language processing, distributed computing, large-scale system design, networking, security, data compression, user interface design; the list goes on and is growing every day. Operating with scale and speed, our exceptional software engineers are just getting started - and as a manager, you guide the way. 
 
With technical and leadership expertise, you manage engineers across multiple teams and locations, a large product budget and oversee the deployment of large-scale projects across multiple sites internationally. 

Our team is at the forefront of revolutionizing Google Security Operations (SecOps) through the power of artificial intelligence. We are developing a Security Agentic Platform to enable the development of first-party and third-party security agents to deliver a proactive, intelligent, and automated Agentic Security Operations Center (SoC).
 
 
In this role, you will lead a team of talented engineers in building the next generation of Security Agentic AI platforms and systems that will protect major organizations worldwide.
Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
 
 
US: $262000 - $365000 (USD) + 25% bonus target + equity + benefits 
 
Learn more about benefits at Google.</div><div><h2 class="jobSectionHeader">
Responsibilities</h2><ul>
<li>Guide, mentor, and grow a team of engineers focused on developing and deploying agentic AI for security that will power the Google Unified Security products.</li>
<li>Manage the technical goal and strategy for the Security Agentic AI, ensuring alignment with the broader security teams.</li>
<li>Collaborate with cross-functional engineering teams along with product management, data science, and security engineering to define product requirements and roadmaps, and deliver features.</li>
<li>Oversee the end-to-end development lifecycle, from ideation and design to implementation, testing, and deployment of AI-driven agentic security solutions.</li>
<li>Foster a culture of innovation and continuous improvement, staying abreast of the latest advancements in AI, machine learning, and cybersecurity.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Senior Software Engineering Manager, Agentic Platform, Cloud Security

SnapMagic

<div>About SnapMagic
SnapMagic is the leading platform for electrical engineers, helping more than 1.5 million engineers design products like drones, electric vehicles, robotics systems, and VR headsets faster.
Over the past decade, we've built one of the world's largest electronics component databases and become a trusted platform across the electronics industry. Today, we're leveraging AI to transform how engineers discover, evaluate, and design with electronic components.
With strong revenue growth, proven product-market fit, and recent backing from leading Silicon Valley investors, we're entering our next phase of growth.
The Opportunity
Customer Success is one of the most important functions at SnapMagic.
We don't think of Customer Success as a support function&mdash;we think of it as the team responsible for protecting and growing one of our most valuable assets: long-term customer relationships.
Many of our customers have partnered with us for years. They've built critical workflows around SnapMagic, trust our team, and rely on us as a strategic partner. As we continue to grow, preserving and strengthening those relationships becomes even more important.
That's why we're hiring our first Head of Customer Success.
You'll own the entire customer experience, retention strategy, expansion revenue, and the systems that power Customer Success. You'll also partner closely with the founders to shape customer strategy, influence product direction, and help guide the company's next stage of growth.
But because we're an early-stage company, leadership doesn't mean managing a large team. You'll be both the strategist and the operator&mdash;working directly with customers every day while building the function that will support the next stage of the company.
If you're looking to inherit a team, this isn't the role. If you're excited to build one of the company's most important functions from the ground up, we'd love to meet you.
What You&rsquo;ll Own:<ul><li>
Customer Success Strategy: Own the long-term success of our customers and the overall health of the customer base. Ensure customers realize measurable business value from SnapMagic, renew year after year, and become long-term advocates for our platform.</li><li>
Renewals and Growth: Own renewals, retention, and account expansion. Build ROI-driven business cases, identify upsell opportunities, and partner with customers to grow their investment in SnapMagic over time.</li><li>
Building the Customer Success Function: Design the playbooks, systems, metrics, and customer operating rhythm that will become the foundation of Customer Success as SnapMagic scales.</li><li>
Strategic Account Management: Build trusted relationships with key customer stakeholders. Lead business reviews, understand evolving customer goals, proactively identify risks, and guide customers toward successful outcomes.</li><li>
Customer Operations &amp; Process Support: Build and improve the systems, processes, and playbooks that power Customer Success. Develop scalable approaches to onboarding, customer health monitoring, renewals, reporting, and account planning as the company grows.</li><li>
Technical Support: Become an expert in SnapMagic's products and customer workflows. Help customers navigate technical challenges, diagnose issues, and drive resolution in partnership with Product and Engineering.</li></ul>
This is a hands-on leadership role. Today, you'll personally own onboarding, customer success, renewals, expansion, and customer advocacy. Over time, you'll build the function and team&mdash;but first, you'll lead by doing.
What We&rsquo;re Looking For:<ul><li>
5+ years of experience in Customer Success, Account Management, Revenue Operations, or a related customer-facing role in an early stage start up environment</li><li>
Experience building Customer Success at an early stage B2B SaaS company where you created the processes</li><li>
Experience owning renewals and customer retention metrics</li><li>
Strong commercial judgment and the ability to identify and execute expansion opportunities</li><li>
Experience managing complex customer relationships and executive stakeholders</li><li>
A customer-centric mindset and passion for delighting customers and driving their success. Proactive, empathetic, and dedicated to delivering exceptional customer experiences.</li><li>
Operational mindset with a track record of improving processes and building scalable systems</li><li>
Comfortable working in ambiguity and solving problems independently</li><li>
Strong ability to analyze data and metrics to identify trends, track customer health, and drive insights for continuous improvement.</li><li>
High ownership and a bias toward action</li><li>
This is a hybrid position that will require in-person work days 3 days a week in our San Francisco office.</li></ul>
You Might Be a Good Fit If You<ul><li>
Enjoy building as much as operating</li><li>
Prefer creating systems from scratch rather than working around broken ones</li><li>
Can move seamlessly between customer conversations and spreadsheet analysis</li><li>
Know when to advise, when to sell, and when to jump in and solve the problem yourself.</li><li>
Thrive in small, high-accountability teams</li></ul>
Perks and Benefits:
At SnapMagic, we believe in fostering an environment where your career thrives, and your well-being is prioritized. Join us and enjoy the following perks and benefits!<ul><li>
A role at the helm of growth, with vast opportunities for impact and innovation.</li><li>
Competitive compensation packages</li><li>
Comprehensive Medical, Dental and Vision coverage + dependent coverage</li><li>
401k plan</li><li>
Innovative Work Environment- we value innovation and encourage creative thinking</li><li>
Work life balance- flexible paid time off</li></ul>
The expected salary range for this role is $140K-$180K, with the opportunity for significant variable incentive, along with equity. Job level and salary opportunities are evaluated through our interview process.
Compensation Range: $140K - $180K</div>

Head of Customer Success

<div><h2 class="jobSectionHeader">About Airwallex</h2>
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide &ndash; including Brex, Rippling, Navan, Qantas, SHEIN and many more &ndash; with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you&rsquo;re ready to do the most ambitious work of your career, join us.<h2 class="jobSectionHeader">
Attributes We Value</h2>
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you&rsquo;re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zero‑to‑one ideas into real products, and you &ldquo;get stuff done&rdquo; end-to-end. You use AI to work smarter and solve problems faster. Here, you&rsquo;ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let&rsquo;s build what&rsquo;s next.<h2 class="jobSectionHeader">
About the team</h2>
The Product team at Airwallex is a group of passionate builders and problem-solvers who are obsessed with crafting customer-centric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers' needs to design and build unified, intuitive, and scalable products. As a team, we thrive in a collaborative and fast-paced environment, constantly iterating and pushing boundaries to deliver exceptional product experiences.
The Lending team is building the future of credit at Airwallex. We are focused on creating simple, scalable, and high-impact lending experiences for businesses, spanning both embedded lending and first-party lending use cases. This is a highly strategic area for Airwallex, with the opportunity to solve complex customer problems at the intersection of product, risk, data, operations, and commercial strategy.<h2 class="jobSectionHeader"> 
What you'll do</h2>
As Senior Product Manager, Lending, you will own a critical part of Airwallex&rsquo;s lending product portfolio and help shape how businesses access credit through our platform. You will work closely with engineering, design, credit risk, legal, compliance, operations, data, and commercial teams to build products that are intuitive for customers and robust for the business.
You will be responsible for identifying customer pain points, defining product strategy for your area, and driving execution from concept through launch and iteration. This role is ideal for someone who is excited by ambiguity, motivated by customer impact, and energised by solving hard problems in a fast-moving and regulated environment.<h2 class="jobSectionHeader"> 
Responsibilities</h2><ul><li>
Own product strategy, roadmap, and execution for a key area within Airwallex&rsquo;s lending and credit product suite</li><li>
Partner with customers, commercial teams, and internal stakeholders to deeply understand customer problems, validate opportunities, and identify the right segments to serve</li><li>
Translate complex credit, regulatory, operational, and technical requirements into simple, scalable product experiences</li><li>
Work closely with engineering and design to define solutions, prioritise trade-offs, and deliver high-quality products with speed and rigor</li><li>
Partner with credit risk, legal, compliance, and operations teams to ensure products are commercially effective and operationally sound</li><li>
Help shape embedded lending and first-party lending propositions, taking new ideas from concept to launch</li><li>
Define success metrics, analyse product and portfolio performance, and use data to improve conversion, customer experience, unit economics, and risk outcomes</li><li>
Stay close to market trends, customer needs, and the competitive landscape in SME banking, credit, and embedded finance</li></ul><h2 class="jobSectionHeader"> 
Who you are</h2>
We&rsquo;re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.<h3 class="jobSectionHeader"> 
Minimum qualifications</h3><ul><li>
5 to 7 years of overall professional experience</li><li>
Significant experience in product management, with a strong track record of shipping and scaling products in fintech, financial services, lending, or adjacent regulated domains</li><li>
Experience taking products from ideation through delivery and iteration, ideally in complex cross-functional environments</li><li>
Strong product judgment and analytical skills, with the ability to use data and first-principles thinking to make decisions</li><li>
Strong stakeholder management and communication skills, with the ability to influence technical and non-technical audiences</li><li>
Ability to thrive in cross-cultural and cross-functional teams</li><li>
Bachelor&rsquo;s degree or higher with strong academic achievement</li></ul><h3 class="jobSectionHeader"> 
Preferred qualifications</h3><ul><li>
Experience with lending, credit, working capital, underwriting, or embedded finance products</li><li>
Familiarity with SME banking, lending operations, credit risk, or regulatory requirements across one or more markets</li><li>
Experience working closely with risk, legal, compliance, or operations teams in a regulated environment</li><li>
Experience in high-growth technology or startup environments</li><li>
Background in software engineering, economics, finance, or consulting</li></ul><h2 class="jobSectionHeader">
Applicant Safety Policy: Fraud and Third-Party Recruiters</h2>
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.<h2 class="jobSectionHeader">
Equal opportunity</h2>
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don&rsquo;t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.</div>

Senior Product Manager, Lending

DoorDash

<div><h2 class="jobSectionHeader">About the Team</h2>

Our Advertising &amp; Promotions team operates at the intersection of e-commerce and advertising, surfacing and monetizing relevant content that benefits our core audiences. We provide digital solutions to help advertisers reach DoorDash audiences. This role will be directly responsible for managing the monetization strategy for our ads &amp; promotions products.
<h2 class="jobSectionHeader">
About the Role</h2>

As Senior Manager, Restaurant Ads &amp; Promotions, you will be our team's senior subject-matter expert and commercial advocate for DoorDash's largest Enterprise restaurant advertisers. You will know our biggest brands inside out, build the account-level strategies that move their advertising investment with us, and shape the product roadmap that unlocks the next wave of Enterprise demand. You will be the person in the room when DoorDash negotiates long-term contracts with these brands, protecting and growing the ads business within those deals. You will work cross-functionally every day with Product, Data Science, Sales and Account Management, Finance, Legal, and the US Marketplace team.
<ul>
<li>Own deep account-level Ads &amp; Promotions strategy for our top Enterprise merchants, building high-confidence, merchant-specific plans across product, measurement, and relationships that move their advertising investment rates</li>
<li>Serve as the Ads &amp; Promotions DRI for MSA and other long-term contractual negotiations, sizing the impact of any advertising components, setting the guardrails, and ensuring these commitments set us up for continued success</li>
<li>Model out complex cross-functional tradeoffs and bring a strong, defensible point of view to senior leadership</li>
<li>Stand up the processes and tools that raise our merchant business intelligence, turning call notes, feedback, and data into a living corpus that informs strategy and a regularly reviewed, stack-ranked input to the product roadmap</li>
<li>Represent the needs of Enterprise merchants and account teams to influence the Product roadmap for high-value, complex use cases across advertiser experience, measurement, credits, and franchise</li>
<li>Bring new advertising and promotions capabilities to market for Enterprise clients, enabling successful adoption both internally and externally</li>
</ul><h2 class="jobSectionHeader">You're excited about this opportunity because you will&hellip;</h2>
<ul><li>Own: Be the credible, go-to expert on our largest advertisers and the strategies that grow them</li>
<li>Advocate: Represent Ads &amp; Promotions in high-stakes commercial negotiations and protect the long-term health of the business</li>
<li>Model: Frame ambiguous, cross-functional tradeoffs with data and carry a strong point of view to executives</li>
<li>Shape: Influence the Enterprise product roadmap by translating merchant needs into clear, prioritized requirements</li>
<li>Influence: Drive alignment and outcomes across Product, Data Science, Sales, Finance, and US Marketplace without direct authority</li>
</ul><h2 class="jobSectionHeader">We're excited about you because&hellip;</h2>
<ul><li>You have 8+ years of experience in strategy &amp; operations, commercial strategy, management consulting, investmebusiness development, or a closely related field, with a track record of owning ambiguous, high-stakes problems end-to-end</li>
<li>You have owned the strategy for large, sophisticated customers or partners and can build a credible, account-specific point of view</li>
<li>You are comfortable in or adjacent to commercial negotiations (MSAs, up front agreements, pricing, partnerships) and can hold your ground against counterparts with competing incentives</li>
<li>You have strong quantitative and structured problem-solving skills, can self-serve data (intermediate+ SQL/Excel), and can defend your conclusions to skeptical executives</li>
<li>You communicate complex ideas clearly across technical, commercial, and executive audiences</li>
<li>Advertising, ad-tech, retail-media, or restaurant/marketplace experience is preferred</li>
</ul><div><h2 class="jobSectionHeader">About DoorDash</h2>

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users&mdash;from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. 
 
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
<h2 class="jobSectionHeader">
Our Commitment to Diversity and Inclusion</h2>

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on &quot;protected categories,&quot; we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce &ndash; people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection. 

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.</div></div>

Senior Manager, Restaurant Ads & Promotions

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