consumer contact centre advisor Jobs in Doha

consumer contact centre advisor

front desk agent

front office (female only)

guest service agent

spa supervisor - female

call center agent female

BPO PLUS

<ul><li>Memorize scripts for products and services, and refer to them during calls</li><li>Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.</li><li>Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality</li><li>Create and maintain record of daily problems and remedial actions taken, using call-center database</li><li>Leverage data and insights gathered by the call center to recommend and influence process improvements</li></ul><p>Job Type: Part-time</p><p>Pay: Up to QAR1,750.00 per month</p><p>Language:</p><ul><li>English &amp; Arabic (Required)</li></ul>

Call Center Agent - Female

<ul><li>Supervise day-to-day call center floor operations to ensure service level targets are met</li><li>Monitor agent attendance, adherence, and punctuality as per schedules</li><li>Provide real-time support, guidance, and coaching to call center agents</li><li>Handle escalated customer complaints and ensure timely resolution</li><li>Monitor live calls to ensure quality standards and compliance are maintained</li><li>Conduct briefings and huddles to communicate updates, targets, and performance feedback</li><li>Track individual and team performance against KPIs and SLAs</li><li>Prepare and submit daily, weekly, and monthly performance reports</li><li>Coordinate with quality, training, and workforce teams for performance improvement</li><li>Identify training needs and support onboarding of new agents</li><li>Ensure compliance with company policies, scripts, and regulatory requirements</li><li>Motivate the team to achieve productivity, quality, and customer satisfaction goals</li><li>Manage floor discipline and maintain a professional work environment</li><li>Report system issues, staffing gaps, and operational risks to management</li><li>Support implementation of new processes, campaigns, or system changes</li></ul><p>Job Type: Full-time</p><p>Pay: QAR5,000.00 - QAR7,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Call Center Supervisor: 3 years (Required)</li></ul>

Call Center Floor Supervisor

<p>We are looking for Call Center agent for our retail division.</p><p>salary : 3000 QR Full package</p><p><b>Arabic Male candidate </b></p><p>Key responsibilities</p><ul><li><b>Customer service:</b> Answer inbound calls to provide information, address questions, and handle complaints and issues related to retail products and services.</li><li><b>Order and payment processing:</b> Take orders, process payments, and handle returns or exchanges.</li><li><b>Troubleshooting:</b> Provide technical or service support and troubleshoot problems customers are experiencing with their orders or products.</li><li><b>Sales:</b> Some positions may require making outbound calls to sell products or services to new or existing customers.</li><li><b>Data entry and documentation:</b> Record customer information and call details accurately in a customer relationship management (CRM) system.</li><li><b>Escalation:</b> Escalate complex issues to the appropriate department or management when necessary.</li><li><b>Follow-up:</b> Follow up with customers to ensure their issues have been fully resolved.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR3,000.00 - QAR3,100.00 per month</p>

Call Center Agent - Retail

Luxury Estates

<p>Luxury Estates is seeking a motivated and professional <b>Female Telecaller</b> with prior call center experience to join our sales and marketing team. The ideal candidate should have excellent communication skills, a friendly and persuasive tone, and the ability to handle client inquiries efficiently.</p><p><b>Job Responsibilities</b></p><ul><li>Make outbound calls to potential clients and follow up on inquiries</li><li>Answer incoming calls and respond to customer queries professionally</li><li>Maintain and update client databases and records</li><li>Schedule appointments for the sales team</li><li>Promote company services and generate leads</li><li>Handle customer feedback and provide accurate information</li><li>Maintain a professional and courteous manner at all times</li></ul><p><b>Requirements</b></p><ul><li><b>Must have prior call center or telecalling experience</b></li><li>Excellent spoken and written English; Arabic is an advantage</li><li>Good communication and interpersonal skills</li><li>Customer-oriented, polite, and professional</li><li>Ability to handle multiple calls and tasks efficiently</li><li>Familiarity with CRM systems is a plus</li><li>Must be currently based in Qatar with valid residency</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary package</li><li>Supportive and professional work environment</li><li>Opportunity to grow within the company</li><li>Training and skill development</li></ul><p><b>How to Apply</b></p><p>Apply only through Indeed. Applications submitted via email or social media will not be considered.</p><p>Job Type: Full-time</p><p>Pay: QAR2,500.00 - QAR3,000.00 per month</p>

Female Telecaller (Call Center Experienced)

Gloria Real Estate

<p><b>Job Title:</b> Female Real Estate Agent</p><p><b>Location:</b> The Pearl, Doha</p><p><b>Company:</b> Gloria Real Estate</p><p><b>Job Description:</b><br/>We are seeking a motivated and experienced <b>female real estate agent</b> to join our dynamic team. The ideal candidate should have prior experience in real estate sales, excellent communication skills, and a passion for helping clients find their perfect property.</p><p><b>Key Responsibilities:</b></p><ul><li>Assist clients in buying, selling, and renting properties</li><li>Build and maintain relationships with clients and prospects</li><li>Conduct property viewings and provide expert advice</li><li>Negotiate deals and handle transactions efficiently</li><li>Stay updated on market trends and property listings</li></ul><p><b>Requirements:</b></p><ul><li>Strong communication and interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Professional, friendly, and customer-focused attitude</li><li><b>No QID required</b> &ndash; the company can assist in applying for one</li></ul><p><b>Salary &amp; Benefits:</b></p><ul><li>Salary and commission are <b>flexible and can be discussed during the interview</b></li><li>Opportunity to work in a reputable real estate company with a supportive team</li><li>Access to training and professional development opportunities</li></ul><p><b>How to Apply:</b><br/>Interested candidates are encouraged to submit their CV to mohamedfisl90@gmail.com</p><p><b>Gloria Real Estate &ndash; Excellence in Property Services</b></p><p>Job Type: Full-time</p>

Female Real Estate Agent

Alfardan Group

<div><p>Job Description</p>
<p></p><div><div><b>Summary:</b></div><div><br>
The Rental Agent at Prestige Cars Company is responsible for providing high-quality customer service and ensuring compliance with all transportation requests from the outlet's guests and hotel operations.<br>
<br>
<b>Job Responsibility:</b></div>
<ul>
<li>Assist customers with their rental inquiries and provide detailed information on available vehicles and pricing.</li>
<li>Process rental orders, including booking reservations, collecting payments, and issuing rental agreements.</li>
<li>Coordinate with the operations team to ensure timely delivery and return of rental vehicles.</li>
<li>Address customer concerns and inquiries in a professional and timely manner.</li>
<li>Maintain accurate records of rental transactions and customer details.</li>
<li>Collaborate with the sales and marketing team to promote rental services and special offers.</li></ul><br>
<div></div>
<div><b>
Candidate Requirements:</b></div><br>
<div></div>
<ul>
<li>High school diploma or equivalent; additional certification in customer service is a plus.</li>
<li>Proven experience in customer service or a similar role in the car rental industry.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Excellent organizational and time-management abilities.</li>
<li>Ability to work well under pressure and handle multiple tasks simultaneously.</li>
<li>Proficiency in using rental management software and Microsoft Office applications.</li>
<li>Valid driver's license and clean driving record.</li>
<li>For the Senior Rental Agent position: Previous supervisory experience and knowledge of the car rental market would be preferred.</li></ul></div><br>
<p></p>
<p>Skills</p>
<p></p><div><ul><li>Considerable sales and customer service experience</li>
<li>Strong leadership skills</li>
<li>Strategic planning skills</li>
<li>Prioritizing and multi-tasking skills</li>
<li>Excellent time management skills</li></ul></div></div><p></p>
<br><div></div><div><div><p>Job Details</p>
<div><div>Job Location</div>
<div>Doha, Qatar</div>
</div><div><div>Company Industry</div>
<div>Motor Vehicle Passenger Transport</div>
</div><div><div>Company Type</div>
<div>Employer (Private Sector)</div>
</div><div><div>Job Role</div>
<div>Customer Service and Call Center</div>
</div><div><div>Employment Status</div>
<div>Full time</div>
</div><div><div>Employment Type</div>
<div>Employee</div>
</div></div><div><p>Preferred Candidate</p>
<div><div>Career Level</div>
<div>Mid Career</div>
</div><div><div>Years of Experience</div>
<div>Min: 2</div>
</div><div><div>Residence Location</div>
<div>Qatar</div>
</div><div><div>Gender</div>
<div>Male</div></div></div></div>

Rental Agent (Junior & Senior Levels) - Arabic Speakers

Inspire Management Training Center

<p>We are seeking a highly motivated and guest-focused <b>Front Desk Agent (Female)</b> to join a luxury hotel in <b>Qatar</b>. As the first point of contact for our guests, this role is essential in delivering exceptional service and creating memorable experiences. The ideal candidate will demonstrate excellent communication skills, professionalism, and a warm, welcoming demeanor.</p><p>Key Responsibilities:</p><ul><li>Welcome and assist guests with a friendly and professional approach, ensuring smooth and efficient check-in and check-out procedures.</li><li>Manage room reservations, cancellations, and modifications accurately using the hotel&rsquo;s property management system.</li><li>Respond promptly and courteously to guest inquiries, requests, and concerns to ensure high levels of satisfaction.</li><li>Coordinate closely with housekeeping and maintenance teams to ensure room readiness and address guest needs.</li><li>Handle guest billing and payment transactions efficiently, including cash handling, credit card processing, and end-of-shift reconciliation.</li><li>Maintain accurate records of guest interactions, special requests, and feedback in line with hotel policies.</li><li>Ensure the front desk and lobby areas are consistently clean, organized, and welcoming.</li><li>Promote hotel services, facilities, and local attractions to enhance the overall guest experience.</li><li>Follow all safety, security, and emergency procedures as required.</li><li>Handle guest information with strict confidentiality and professionalism.</li></ul><p>Qualifications, Experience &amp; Skills:</p><ul><li>High school diploma or equivalent required; a diploma or certification in Hospitality or Hotel Management is an advantage.</li><li>Minimum of <b>3+ years&rsquo; experience</b> as a Front Desk Agent in a luxury hotel environment.</li><li>Strong working knowledge of hotel reservation systems such as <b>Opera, Fidelio, or Cloudbeds</b>.</li><li>Excellent communication and interpersonal skills with a strong guest-centric mindset.</li><li>Professional appearance and behavior with strong organizational and multitasking abilities.</li><li>Flexibility to work weekends, public holidays, and night shifts.</li><li>Proficiency in Microsoft Office and basic administrative tools.</li><li>Must be locally available in Qatar with a valid visa and QID.</li></ul><p>Benefits:</p><ul><li>Competitive salary package</li><li>Employer-provided accommodation, meals, and transportation</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: QAR2,750.00 per month</p><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>Front Desk Agent in luxury hotels in GCC: 3 years (Required)</li></ul><p>Language:</p><ul><li>English  (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Front Desk Agent – Female (Luxury Hotel Industry)

Explore 429+ Call center agent female in Doha this December. Find roles across top companies and apply now to boost your career.